Name: LifeStation
Rating: 4.5

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Verified Customer

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Joseph Nixon Los Angeles, CA

I got it for my dad after reading about it on their website. We've tested it and I like that they respond really quickly. The button is easy to wear and use for elderly people.

5 years ago

Reply from LifeStation

We try to make it as easy to use as possible for our customers. We do not want there to be a situation where someone needs help but they are unable to properly use our device.

Jun. 5th, 2018

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Verified Customer

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SB Warner Robins, GA

Theirs was the one I liked best and the one that I could really afford. I like it a lot and have had no problems with it. Everyone I've talked to has been really nice to me and they have explained everything.

5 years ago

Reply from LifeStation

I am glad to hear that you have had no issues with our service.

Thank you for choosing Lifestation Sb!

Jun. 1st, 2018

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Verified Customer

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Michele Miceli

I got it because of the size and the cost of it. Anytime I call them they pick up immediately. They always answer all my questions. The button is very efficient, light, and small.

5 years ago

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Charles Muchnick Sherman Oaks, CA

I picked them because of the quality of the service and their price. I'm completely satisfied with the service and the equipment. The button works every time and they answer all my questions thoroughly.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Charles!

May. 31st, 2018

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Verified Customer

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Christine Harris

I looked around and they had good consumer ratings, so I picked it. The couple of times I've used it everything has been good. I would like to have something smaller and I'd also prefer having a bracelet though.

5 years ago

Reply from LifeStation

Thank you for the review Christine.

The technology in the medical alert device requires a certain size, so sadly there is nothing that we can do about the size of the device.

However, we offer our devices in either a necklace or a bracelet.

If you feel you would like to switch to a bracelet please call our 24/7 customer service line at 800.998.2400 to discuss your options.

May. 31st, 2018

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Verified Customer

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William & Emma Jean Dothan, AL

I talked with one of their representatives and decided that they'd be the best one for us. We've only been using it for a short period of time. I've turned it on twice accidentally and they were very nice and supportive.

5 years ago

Reply from LifeStation

We always try to respond to any button press, whether accidental or not, as if it was a serious incident.

I am glad that you have not needed to use the device so far, but i am happy that you have chosen to go with Lifestation.

Thank you for taking the time to write a review William and Emma!

May. 31st, 2018

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Debi Clutter El Dorado Hills, CA

I picked them because of the price. Everything was easy to install and it all works. I've called them a couple of times and they always answer promptly. They helped with two of the questions I had too.

5 years ago

Reply from LifeStation

Thank you very much for the review Debi!

May. 31st, 2018

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Verified Customer

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Carol Thompson Hickory, NC

I have had it for very long. I picked them because I needed them and they provided good benefits. The device itself is good, a lot of times I even forget that I've got it on me.

5 years ago

Reply from LifeStation

Thank you so much for the review Carol!

May. 30th, 2018

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John Abernathy Tulsa, OK

We read online reviews for several different services and checked on their pricing. Since they had a special offer we took it. It was very easy to enroll and pay for it. The button is easy to wear too and it hasn't caused any problems.

5 years ago

Reply from LifeStation

Thanks John!

May. 30th, 2018

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Mereda Mcguire Boonville, MO

Their pricing was just right for me. Every time I ask them questions I always get someone to answer them. It does take a minute for the system to connect but the operators that respond are pretty good. It's a good company with a good service.

5 years ago

Reply from LifeStation

At times our monitoring center is swamped with calls and we are unable to deliver the immediate response that people hope for. Nevertheless we try out absolute best to be as patient and efficient as possible each time the button is pressed.

Thank you for the review Mereda!

May. 30th, 2018

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Verified Customer

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Michaeline Vogt Boise, ID

There were several things that I liked about it. Mostly it was that the device was lightweight and easy to wear. A lot of times I don't even know that it's there. It's good quality and very easy to use.

5 years ago

Reply from LifeStation

We love hearing that people start to forget that the device is there. We do not want you to be constantly thinking about it throughout the day. Just make sure that if something does happen you do remember that is there to help you.

Thank you for the review Michaeline!

May. 30th, 2018

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Verified Customer

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Anonymous Enterprise, OR

My son got this for me and takes care of it. When I accidentally push the button they call me and ask me if I'm ok. It gives me peace of mind since it lets my family know that I'm ok. As soon as it goes off, they will know.

5 years ago

Reply from LifeStation

Thank you taking the time to write a review.

May. 30th, 2018

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Verified Customer

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Kathleen Evans West Bloomfield, MI

I got it because of the value it offered. It has been really good. It seems to work well and I get a quick response. I don't have any trouble communicating with them. I'm very happy with it.

5 years ago

Reply from LifeStation

We’re so glad that we were able to get your husband the help he needed during his emergency. Thank for the review, Kathleen.

May. 24th, 2018

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Gladys Martin Honolulu, HI

Being new at this, I am awkward with it around my neck, so I often carry it with me in my purse. As far as I can tell, it is a good device and I know you respond, because I accidentally pressed the button and you called me. That is comforting and that is good.

6 years ago

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Verified Customer

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Anna Fredericksburg, VA

I had pressed the button one night with my shoulder when I was sleeping and the alarm went and then I got a call. I really feel safe in my house when there is no one here. Thanks.

6 years ago

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Mary Stacy Kent, OH

Basically, they were recommended by my insurance company. They have been very courteous and helpful. The button is new to me, but I feel much better having it and using it. I'm sure in the future it will be beneficial to me.

6 years ago

Reply from LifeStation

Thank you Mary!

Dec. 14th, 2018

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Byron Dennison Palm Springs, CA

My sister did the research for me and I ended up getting it. I've only really interacted with customer support during the initial setup and that went well. I'm happy with how everything works so far.

6 years ago

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Anonymous Salem, OR

Kaiser Permanente advertised it and I ended up getting it. I guess it's as good as anything else. I wear it, but I haven't had any reason to call them. I haven't had any interactions with customer support either. The only problem that I've had so far is that the darn cord is too long. I'd like to shorten it, but I can't.

6 years ago

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Jodi Bostedt Las Vegas, NV

I got it for my elderly mother and this one seemed to be the most convenient one. The customer service people are easy to talk to and they get me good answers. The button is easy to use.

6 years ago

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Charles Noll Fresno, CA

My son researched it and they decided to get it for me. I just got it as a matter of fact. The button doesn't bother me and it's comfortable actually. It's one of the cheapest ones out there, but so far I have no complaints. It seems to be ok.

6 years ago

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Anonymous Everett, WA

The amount of time they had been in business, the reviews, and the cost of it were all factors that convinced me of getting it. They have responded just fine and all I have to do is push the button to make it work.

6 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Anon!

Oct. 30th, 2018

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Verified Customer

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L.R. Aptos, CA

I liked that it had the option to text my family members when the alert system is activated. Customer support has resolved all my issues in a timely and friendly manner so far. They are also very prompt and quick to respond.

6 years ago

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Patricia Cody San Antonio, TX

They had everything we needed. I really haven't had it long enough to really know for sure, but at this point we're happy with it. Everybody has been very nice and helpful in any correspondence that we've had with them.

6 years ago

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Anonymous Ceres, CA

The service was recommended by Kaiser so I got it. I've never had any complications, though I've never had to use them for an emergency. They are always alert though and you can get right through to them when you need to.

6 years ago

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Carol Hitchcock Pablo, MT

My son got the service for me. The device is always active and it works. I've never had to use it in the whole time that I've had it, but knowing that it's there is very comforting.

6 years ago

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Geraldine Stockfleth Petaluma, CA

A friend of mine recommended it to me. They've taken care of any request that I've made. I actually just got the strap that goes around the wrist and I think it's much better than the other one.

6 years ago

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Dorothy Capwell Copiague, NY

I got it a few years ago, so I can't quite remember if I chose it or if one of my nephews did. The device is good and I'm very happy at how quickly they respond to emergencies.

6 years ago

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Audrey Vandell Roseville, CA

I went with them since they were more than just local. As soon as I need them, they are there for me. If I need to call them I know they will be there and if I don't need them, well, I just don't have to call.

6 years ago

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Elaine Pasternack Lake Mary, FL

I just read about them and decided to get it. Fortunately I haven't had to use it all the way for an emergency. They've been good about calling back, especially when I need their help. I still have to test my device outside of my home to see if it works. Price-wise, there are some companies that are cheaper than them.

6 years ago

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Francis Moffitt Asheboro, NC

My daughter was the one that decided to get it for me. One time the alarm went off on its own by mistake. They actually came out and I had to explain to them that it had all been a mistake. Still they came out here very quickly and were very nice about it all. I just wish that the thing had more range or could be used outside. I'm still very active, I do a lot of work and go out very often, but the thing does not work outside the apartment at all.

6 years ago

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Anna Marietta, NY

When you're alone you've got to have somebody that's close that could help you if you need it. That's why I enjoy having it, it's a handy thing to have. It gives me safety when no one's around.

6 years ago

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Delores Cummings Carmichael, CA

I just decided I should get a life alert of some sort and picked that one. I didn't really look around much to tell the truth. I don't think they answer quick enough when you call them though. I mean, if you're having a heart attack it's important that as soon as you push the button they answer. You need to get to the hospital as soon as possible so that's why the service doesn't really jive with me.

6 years ago

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Mellissa Newman Bringhurst, IN

I got it since their response time seems to be pretty good, though price was a big factor for me. We really haven't had to use it, though I've pushed the button a couple of times. They have responded promptly on those occasions and have done what I've asked them to do.

6 years ago

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Anonymous Las Vegas, NV

I actually got it as a gift so I really didn't have a hand in picking it. They've always answered my questions though. I don't see anything wrong with the equipment either. It all works well.

6 years ago

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Charles Cuff Syracuse, NY

The price was just right and they had the features that I needed. Customer service is good. They have sent me new batteries when the device is running low on them before I even call them. When I call to check on my station they always give me good feedback on it. The device itself could be better. I can't really use it when I'm outside, when I drive my car, or when I go anywhere outside my home. I wish I could do that.

6 years ago

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Marilyn Layton Boca Raton, FL

My daughter was the one that called them and got it all for me. They have been wonderful every time I call them. They respond right away and have been very prompt on coming out here. The device is good too.

6 years ago

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Dorthy Mcquaig Urania, LA

I got LifeStation to protect my mother. The one she has works perfectly. They have answered her every time she pushes the button and she hasn't had any problems with it. I think it's the greatest thing there ever was.

6 years ago

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Sally Weinland Carmichael, CA

I'm a Kaiser patient and they were the ones that let me know this was an option available to me. They actually help me pay for some of it. I feel comfortable wearing the device and also contacting customer support.

6 years ago

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Mary Crenshaw San Francisco, CA

My daughter was the one that decided to get it for me since I live alone. Customer support gives me the information that I would like to have and the device is just what I need. I really like it and it's very helpful to me.

6 years ago

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Anonymous Sun City, AZ

I've had it for a long time so I can't quite recall why I got it, though I think the cost had something to do with it. I haven't really used it much, but I don't really like the armband much. It works and everything but it's a little irritating sometimes.

6 years ago

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Virginia Rudd Riverside, CA

My children wanted me to have one of these things so I got this one, it was really the first one that I found. I've never really had to use it, thank goodness. When I do the testing it does seem like it takes them a long time to answer. I wish that wasn't the case, it makes me a little fearful in case there's any emergency and if they'll actually answer me.

6 years ago

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Mary Kirchman De Pere, WI

It was the most reasonable one of the bunch and it had the attributes that I wanted. I haven't really had to use them for an emergency. Actually, right now the equipment is not working. They aren't really answering me and I'd have to use the telephone to get a hold of someone. I should call them to get that sorted out. Recently I had to send one of the key components back to them and I didn't really keep the tracking number. I'm still being charged for that even though I did send it back. Eventually I should have it all wiped out and returned to me.

6 years ago

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Donna Harris Vancouver, WA

My daughter got the service for me. It has been good. The only problem that I've had was when my battery was getting low. They told me that I should get a new one in 3 or 4 days and instead it took about a week for it to get to me. They told me to swap them and throw the old one out. When I did that the device still registered low battery and I had that problem for several more days. I was upset about not having that working for so long. As for the answering the phone when I push the button, they are good at that.

6 years ago

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Anonymous Vancouver, WA

We got it since it was the cheapest at the time. I've never had to call them for an emergency or anything. Though, anytime I call in to check and make sure that the thing works they are right there.

6 years ago

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Anonymous Hot Springs, AR

I got it some 2 years ago for my mother. She has used it twice in that time and we had an immediate response on both occasions. The button is easy for her to use and in general it's good. I would definitely recommend it.

6 years ago

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Jackie Lansing Seattle, WA

As far as I know everything works fine. I haven't had a problem. I haven't had a chance to use it yet, but I know they are alerted if I have any problem and they are right on it.

6 years ago

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Marion Mccaffrey Windsor, CA

I was notified by Kaiser about this service and the hospital recommended them as well. Sometimes it seems like it takes them a long time to answer my calls when the alarm goes off. The button is very touchy, but it's accurate. They've been fine overall, I'm happy with the situation.

6 years ago

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Gilbretta Galloway Edgewood, NM

I got used to wearing it easily. Customer service has always been very nice and they follow through with me. I have no qualms about the device either, it all checks out perfectly for me. I know I can depend on them.

6 years ago

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Edna Williams Tracy, CA

I think I saw a commercial on TV. about it and decided to get it. I've never had any problems communicating with customer support. They've seem to be very alert and I can get to them very quickly. They're very dependable.

6 years ago

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Agatha Bortolotto Fair Oaks, CA

It was suggested to me by Kaiser. I haven't had to use it much, but the alarm has gone off on its own a couple of times. When that happens they are right there on top of everything. It makes me feel safer.

6 years ago