LifeStation
check_circle VerifiedSince 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
The Good
- Low Price and No Long-Term Contracts
- Multiple Plan Options
- System and Warranty
- Fastest Response time in the Industry
- Complimentary Alert Messaging
- 30-Day Money-Back Guarantee
- Five-Day Battery for Mobile System
- Waterproof Alert Button
- "Find My Loved One" Feature
- Free Spousal Alert Monitoring
- LifeStation Reviews
- 1,000-Foot Range from Base Station
Low Price and No Long-Term Contracts
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
Multiple Plan Options
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
In-Home Landline — $19.95 per Month
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
- Shower-safe buttons wearable as a pendant or on the wrist
- Sensitive whole-house 2-way speakerphone
- Optional fall detection pendant available
- Plug compatible with landline phone jack or modem - optional Cellular System available
In-Home Cellular — $26.95 per Month
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
- 2-Way voice pendant
- Shower-safe pendant up to 600-foot range (2 football fields)
- Easy setup - connect to phone line and power within minutes
- No activation or setup fees
Mobile LTE — $34.95 per Month
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
- Fastest, most reliable nationwide LTE Network
- Most accurate location services, utilizing GPS and Wi-Fi
- Fully waterproof — take it in the shower or bath with no worries
- Longest battery life — up to five days without needing a charge
System and Warranty
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
Fastest Response Time in the Industry
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
Complimentary Alert Messaging
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
30-Day Money-Back Guarantee
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
Five-Day Battery for Mobile System
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
Waterproof Alert Button
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
"Find My Loved One" Feature
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
Free Spousal Alert Monitoring
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation Reviews
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
1,000-Foot Range from Base Station
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
The Bad
- Additional Fees
Additional Fees
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
The Bottom Line
LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.
LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.
If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more.
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User Reviews
Star Rating
2,420 Reviews
Review Breakdown
Sentiment Criteria
Jo DuPriest
Very good price . Nice Customer Service.
Reply from LifeStation
Mar 26, 2019
Thank you for taking the time to write a review Jo!
mary ann hammond
I just received my purchase but I can say not realizing the necklace is sensitive and I was called 3 times which was fine with me because I knew I was really protected 24 /7. The trick is to keep the button way up the sternum . I would highly recommmend Life Station 100%. It also very affordable in fact the BEST.
Reply from LifeStation
Mar 19, 2019
Thank you, Mary Ann, for taking the time to write a review. We’re glad to hear that you enjoy having the LifeStation system.
Verified Customer
Paula N
Prompt response when needed, affordable rates.
Reply from LifeStation
Mar 18, 2019
Thank you for taking the time to write a review Paula!
HR Kanistanaux
Terrible, I was on the phone one hour and two minutes before I talked to any one
Reply from LifeStation
Mar 19, 2019
Thank you for taking the time to write a review HR. When calling customer service or our sales team, there is an average wait time that is well below an hour, so it is very unusual that you would be on hold for that long before getting someone to talk to. Something may have gone wrong with the connection on the call for an issue like this to develop. It is important to know that if you hang up and try to call us back you are placed into the back of the queue again, so if this is what you did it would not be surprising to be on the phone for an usually long period of time. We have tried reaching out to you in order to discuss your concerns further, but when we called we left a message as you were currently unavailable . Please call our 24/7 customer service line at your own convenience at 800-998-2400 to discuss your concerns further. We would love to hear from you about the situation that you experienced in order to make sure that it does not happen again.
Carl Kutlin
Excellent presentation of services and pricing
Reply from LifeStation
Mar 14, 2019
Thank you for taking the time to write a review Carl!
Verified Customer
Patricia Rinker
Great service, low price, trouble free product and it gives me peace of mind!
Reply from LifeStation
Mar 14, 2019
Patricia, we’re happy to hear that you have peace of mind with our device. Thank you so much for taking the time to write a review.
Verified Customer
gary grant
There when needed and every helpful when having trouble
Reply from LifeStation
Mar 14, 2019
Thank you Gary for taking the time to write a review. We’re glad to hear that you enjoy having the LifeStation system.
Beverly Renee Hendricks
When I fell and pressed my LifeStation necklace button, I was immediately spoken to through the LifeStation speaker system that is plugged into an outlet in my apartment. I recently upgraded, for fewer dollars, to a GPS LifeStation necklace. This is what I recommend for those who drive and move around outside their home. It's a little more bulky, however I feel so safe now with LifeStation. Very affordable.
Reply from LifeStation
Mar 14, 2019
Beverly, we’re so glad that you’ve been happy with the LifeStation service. It is great to hear that having LifeStation could bring you greater peace of mind. Thank you for sharing your thoughts with us!
Jolene Summerville
Happy everything arrived in a timely fashion, gives me piece of mind, customer service great.
Reply from LifeStation
Mar 12, 2019
Thanks for the review Jolene!
Jacqueline
I haven't had my Life Station Alert for a long time, but I think it functions very well. I had them remove the fall alert as it went off several times and sent a text to my daughter each time. That gave her cause to worry each time. I had not fallen in each case and wondered if I am too active for it at this time. If I need to reactivate the fall alert in the future, I will certainly do that. The company was very easy to work with as far as what I needed and quickly took off the fall alert. When I did a test alert, the call was quickly answered and they knew who I was and where I live. They were also quick to respond on the fall alerts and made me assure them that I was alright. That made me feel very confident.
Reply from LifeStation
Mar 12, 2019
Thank you for taking the time to write a review Jacqueline. The fall detection can seem oversensitive at times, and this is partially by design. We need to make sure that the device can detect any kind of fall, and for this reason the device may activate when there is no emergency. We would much rather the device activate when there is no fall than the device not activate when a fall happens. That being case, taking off the fall detection is a great way to avoid causing your daughter unnecessary worry. And as you said yourself, if you would ever like it to be turned back on simply give us a call and we can quickly do that for you.
W. G. Haase
Have not had to use it in a real emergency, but every time I've tested it, it has worked quickly and efficiently. Also, the price is competitive. WGH
Reply from LifeStation
Mar 12, 2019
Thank you for taking the time to write a review WGH!
Barbara
I haven’t required their services, but the few times I “accidentally “ hit the button there was always an instant response. I hope I never have to use them but they are there
Reply from LifeStation
Mar 12, 2019
Thank you for the review Barbara! We also hope you never need to use our device but you can have peace of mind knowing that we are here and ready to help.
Pamela M
Very helpful in the setting up of service. Also, the alert system arrived very quickly. With the wrist ban I can now start working in my garden again.
Reply from LifeStation
Mar 12, 2019
Thank you for the review Pamela!
Linda
It is reliable when I need to use it. We live in elderly housing. I have Parkinsons and am alone a lot. I also drive This is very hand because of its ability to be worn around my neck. I have used it once and everyone is very reliable.
Reply from LifeStation
Mar 12, 2019
Thank you for taking the time to write a review Linda!
Nick
Ordered as gift for friend, asked explicitly for unit to be sent to me, was sent to my friend who had no idea what it was and threw it away. They are now trying to bill me $325 for the landline unit that was not disclosed of the cost during the call in which I paid for the unit and specifically requested it be delivered to me. So not only did they not fulfill my request, they did not disclose costs for the transaction at the time of agreement. Now they are trying to make me pay to replace the unit when I did not receive it nor did they disclose any hidden costs. This is a shady company and I would never do business with them again.
Verified Customer
Keith Whitmer on behalf of Mary Whitmer
Sometimes it takes more than a minute to get a response. On one occassion there was no response at all.
Reply from LifeStation
Mar 05, 2019
Thank you for your feedback Keith. We will take a look at your account to make sure that the signals are properly being received/sent by your device. All button presses should receive a response from our monitoring center so this is something that we will strive to resolve as soon as possible.
Cindy
I have been with Life Station Medical Alert Alarm for 9 years. Last Thursday, the console's adapter got hot and tripped the circuit breaker many times. I called for a replacement on Friday afternoon (2/22/2019). This morning (2/27/2019), ( I called Life Station to check if when the console will deliver to my father home. But, they said they have not had the tracking number from USPS. I paid the Protection Plan for 9 years, and then it takes too long to get a replacement, my father has not been protected from Life Station for 5 days and we do not know when the console is delivered.
Reply from LifeStation
Mar 05, 2019
Thank you for taking the time to write a review Cindy. First let me thank you for being a part of the LifeStation Family for so long. When you are being sent a replacement device you are supposed to be told a tracking number so you can see for yourself when the product will be delivered. I will take a look at your account to make sure that the device was properly sent to your address, and that all issues regarding the delivery of the device have since been resolved.
Lisa
was not impressed felt very rushed and never got to ask questions
Reply from LifeStation
Mar 01, 2019
Thank you for your feedback Lisa. I am sorry to hear about your experience, and i would like to resolve the issue if possible. If you would call our customer service line at 800-998-2400 they will gladly listen to anything you want to say and answer any questions that you have. You should never be rushed when trying to make a purchase like this so i apologize if it seemed that you were not given time to ask questions.
linda culver
Arrived in 4 business days. Good weight main box- doesn't move, is stable. light weight bracket, which my husband did not object to. Pleased with product.
Reply from LifeStation
Mar 01, 2019
Thank you for the review Linda!
Limespreader
Intense sales pressure from the company, salespeople were nice to deal with.
Reply from LifeStation
Mar 01, 2019
Thank you for taking the time to write a review Lime. Our Sales Agents are very passionate about what they do, but we apologize if they came off as being too aggressive. We take your feedback very seriously and will review the matter with our customer service department.
Eileen B.
I have had Life Station since 2012 and had now problem whatsoever. I am now ordering the GPS from them so that I can use it outside also.
Reply from LifeStation
Feb 21, 2019
Thank you for taking the time to write a review Eileen! Remember that with the GPS Device there is optional fall detection as well if you are interested in that.
Anne Thorpe
It’s a little heavy and difficult to keep adjusted but I feel much safer knowing I have it. I also wish Medicare covered it; however, the cost is reasonable at that.
Reply from LifeStation
Feb 20, 2019
Thank you for taking the time to write a review Anne! The device feels heavy because of the technology inside of it, but as new technology gets created we believe we will be able to make the device even lighter.
Verified Customer
Zuida
It is a good size and is convenient. I think the monthly charge could be cheaper though.
Verified Customer
Donna
I like that the color isn't black so it doesn't stand out as much.
Reply from LifeStation
Feb 11, 2019
Thanks for the review Donna! We have a variety of colors available so that each customer can be as comfortable as possible when using our device.
Verified Customer
Anonymous
I like LifeStation because it is easy and dependable.
Verified Customer
Carolyn
I like how the device is mobile and you can wear it around the house. They are always there if you need them.
Verified Customer
M
I had some issues and had to have my unit replaced, but everything is working fine now.
Verified Customer
Margaret
I can totally depend on them if I fall. It has an economical price.
Verified Customer
Anonymous
Every time I have called, there has been an immediate response. It has saved my life.
Verified Customer
Patricia
When I had a problem with the device, I called them and they did everything they could to help me fix it.
Verified Customer
Marcia
They have been pretty responsive to my questions. The device will just power off at random times.
Verified Customer
David
They are more than polite and they answer all of your questions. The wristband could be made better because it is hard to take off and put on.
Reply from LifeStation
Feb 11, 2019
Thank you for taking the time to write a review David. We will look at the wristband and see if we can improve the process of putting it on and taking it off.
Verified Customer
Shirley
The pendant that I wear is kind of awkward. Every time I have accidentally pressed the button, they have answered very quickly.
Verified Customer
Eleanor
The device is easy to operate. I don't like that you have to call them every time. I know of some companies that call you once a month.
Verified Customer
Anonymous
The only downside to the device is that it is only useful around your house. You can't go to the store with it.
Reply from LifeStation
Feb 11, 2019
Thanks for the review Anonymous. We do offer a mobile GPS device that works anywhere in the country. You would be able to go to the store and still be protected with this device. If you are interested please call our customer service line and they can talk to you about our available options.
Verified Customer
Sue
I have been trying to get a hold of a manager for a week and I still haven't received a call back. My device has never worked. It is frustrating because I have been paying for a fall detection service that has never worked.
Verified Customer
Anonymous
This isn't the right company for me and the device is far too heavy.
Verified Customer
Marjorie
They are always kind and very informative. I like wearing the unit.
Verified Customer
Marlene
The device is very handy and is always available. It is a little expensive.
Verified Customer
June & Floyd
My LifeStation makes me feel very safe. I like that it works outside my house.
Reply from LifeStation
Feb 11, 2019
Thank you for taking the time to write a review June and Floyd! Having the device work outside the house is crucial in today's world when people are trying to be more independent now than ever.
Verified Customer
Joan
Whenever I checked to make sure it's working they're very polite and answered my questions.
Verified Customer
Anonymous
The first one was so sensitive and wouldn't even hold the charge for 24 hours. I'd rather have a thing on my arm and not around my neck. Once I accidentally touched it once and the fire department and our security and everything showed up.
Patty Sylvester
Don't even call this company. THEY WILL RIP YOU OFF.I have filled fraud charges against them. tHEY CHARGED MY DEBIT CHARD WITHOUT MY PERMISSION. AND I GUARTANEE YOU, THEY WON'T PUBLISH MY REVIEW.
Judy
Great! Really easy to sign up, he answered all my questions, and was delivered within 4 days.
Reply from LifeStation
Jan 31, 2019
Thank you for the review Judy!
Char
Great and helpful gave me a lot of informatio to help me make my decision
Reply from LifeStation
Jan 22, 2019
Thank you for taking the time to write a review Char!
Valerie
Received it yesterday, and after calling customer service today, they answered all my questions, and gave me more peace of mind, that, no matter what "someone" is always there when you need them too be. My family is my 1st sense of security, but, in this world today, when all are busy, or unavailable, I have my second sense of security, and that is...LifeStation. Thank you for giving me...more peace of mind.
Reply from LifeStation
Jan 11, 2019
Thank you very much for taking the time to write a review Valerie! As you've said we pride ourselves on being able to provide peace and mind to our users, and i am glad that you feel the same way. Hopefully you will never need to use our device, but if you do you can feel comfort knowing that we will be there.
Roberta
Very helpful when we were trying to get everything set up
Reply from LifeStation
Dec 27, 2018
Thank you for the review Roberta!
Jan Hansen
Your service has been great, I fell once already and you were right there. Sorry but I have hit the button by mistake a couple of times. I would realy like to be able to put a nice chain on it instead of the black roap. Also would like a clip to put on my belt or in my pocket. It is always in my way around my nece.
Reply from LifeStation
Dec 27, 2018
Thank you for the review Jan! Accidental button presses are a common occurrence and our monitoring specialists are trained to handle each button press as quickly and efficiently as possible. Because of the sensitivity of the device the button can activate by accident, but we would rather the activation occur when it is an accident than the device not activate at all.
Verified Customer
Anonymous
I didn't intend for it to go off a couple of time and they were very gracious about it
Verified Customer
Anonymous
The customer service comes right on as soon as you push the button.