Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

Click here to go straight to LifeStation customer reviews

The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline — $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular — $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile LTE — $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.

LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country

  • Fastest, most reliable nationwide LTE Network
  • Most accurate location services, utilizing GPS and Wi-Fi
  • Fully waterproof — take it in the shower or bath with no worries
  • Longest battery life — up to five days without needing a charge

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

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The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

We'll Introduce You!

Call our recommended rep over at LifeStation below.

1-(866) 719-4597

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User Reviews

Star Rating

4.5
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2,401 Reviews

Review Breakdown

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Sentiment Criteria

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Limespreader
February 26th, 2019 Ephrata, PA DETAILS
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Intense sales pressure from the company, salespeople were nice to deal with.

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Reply from LifeStation

Mar 01, 2019

Thank you for taking the time to write a review Lime. Our Sales Agents are very passionate about what they do, but we apologize if they came off as being too aggressive. We take your feedback very seriously and will review the matter with our customer service department.

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Eileen B.
February 20th, 2019 Fort Lauderdale, FL DETAILS
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I have had Life Station since 2012 and had now problem whatsoever. I am now ordering the GPS from them so that I can use it outside also.

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Reply from LifeStation

Feb 21, 2019

Thank you for taking the time to write a review Eileen! Remember that with the GPS Device there is optional fall detection as well if you are interested in that.

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Anne Thorpe
February 19th, 2019 Beaumont, TX DETAILS
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It’s a little heavy and difficult to keep adjusted but I feel much safer knowing I have it. I also wish Medicare covered it; however, the cost is reasonable at that.

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Reply from LifeStation

Feb 20, 2019

Thank you for taking the time to write a review Anne! The device feels heavy because of the technology inside of it, but as new technology gets created we believe we will be able to make the device even lighter.

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Zuida
February 8th, 2019 Salt Lake City, UT DETAILS
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It is a good size and is convenient. I think the monthly charge could be cheaper though.

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Donna
February 8th, 2019 DETAILS
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I like that the color isn't black so it doesn't stand out as much.

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Reply from LifeStation

Feb 11, 2019

Thanks for the review Donna! We have a variety of colors available so that each customer can be as comfortable as possible when using our device.

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Anonymous
February 8th, 2019 Bismarck, ND DETAILS
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I like LifeStation because it is easy and dependable.

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Carolyn
February 8th, 2019 Minden, LA DETAILS
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I like how the device is mobile and you can wear it around the house. They are always there if you need them.

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M
February 8th, 2019 Scranton, PA DETAILS
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I had some issues and had to have my unit replaced, but everything is working fine now.

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Margaret
February 8th, 2019 Tallahassee, FL DETAILS
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I can totally depend on them if I fall. It has an economical price.

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Anonymous
February 8th, 2019 Las Vegas, NV DETAILS
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Every time I have called, there has been an immediate response. It has saved my life.

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Patricia
February 8th, 2019 Rocky Point, NY DETAILS
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When I had a problem with the device, I called them and they did everything they could to help me fix it.

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Marcia
February 8th, 2019 Scarsdale, NY DETAILS
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They have been pretty responsive to my questions. The device will just power off at random times.

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David
February 8th, 2019 DETAILS
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They are more than polite and they answer all of your questions. The wristband could be made better because it is hard to take off and put on.

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Reply from LifeStation

Feb 11, 2019

Thank you for taking the time to write a review David. We will look at the wristband and see if we can improve the process of putting it on and taking it off.

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Shirley
February 8th, 2019 Greeley, CO DETAILS
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The pendant that I wear is kind of awkward. Every time I have accidentally pressed the button, they have answered very quickly.

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Eleanor
February 8th, 2019 McKinleyville, CA DETAILS
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The device is easy to operate. I don't like that you have to call them every time. I know of some companies that call you once a month.

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Anonymous
February 8th, 2019 DETAILS
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The only downside to the device is that it is only useful around your house. You can't go to the store with it.

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Reply from LifeStation

Feb 11, 2019

Thanks for the review Anonymous. We do offer a mobile GPS device that works anywhere in the country. You would be able to go to the store and still be protected with this device. If you are interested please call our customer service line and they can talk to you about our available options.

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Sue
February 8th, 2019 Santa Monica, CA DETAILS
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I have been trying to get a hold of a manager for a week and I still haven't received a call back. My device has never worked. It is frustrating because I have been paying for a fall detection service that has never worked.

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Anonymous
February 8th, 2019 DETAILS
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This isn't the right company for me and the device is far too heavy.

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Marjorie
February 8th, 2019 Seymour, IN DETAILS
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They are always kind and very informative. I like wearing the unit.

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Marlene
February 8th, 2019 Henderson, NV DETAILS
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The device is very handy and is always available. It is a little expensive.

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June & Floyd
February 8th, 2019 DETAILS
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My LifeStation makes me feel very safe. I like that it works outside my house.

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Reply from LifeStation

Feb 11, 2019

Thank you for taking the time to write a review June and Floyd! Having the device work outside the house is crucial in today's world when people are trying to be more independent now than ever.

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Joan
February 8th, 2019 Fort Wayne, IN DETAILS
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Whenever I checked to make sure it's working they're very polite and answered my questions.

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Anonymous
February 8th, 2019 Laguna Woods, CA DETAILS
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The first one was so sensitive and wouldn't even hold the charge for 24 hours. I'd rather have a thing on my arm and not around my neck. Once I accidentally touched it once and the fire department and our security and everything showed up.

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Patty Sylvester
February 4th, 2019 Bessemer City, NC

Don't even call this company. THEY WILL RIP YOU OFF.I have filled fraud charges against them. tHEY CHARGED MY DEBIT CHARD WITHOUT MY PERMISSION. AND I GUARTANEE YOU, THEY WON'T PUBLISH MY REVIEW.

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Judy
January 30th, 2019 DETAILS
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Great! Really easy to sign up, he answered all my questions, and was delivered within 4 days.

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Reply from LifeStation

Jan 31, 2019

Thank you for the review Judy!

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Char
January 22nd, 2019 Fall City, WA DETAILS
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Great and helpful gave me a lot of informatio to help me make my decision

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Reply from LifeStation

Jan 22, 2019

Thank you for taking the time to write a review Char!

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Valerie
January 10th, 2019 Las Vegas, NV DETAILS
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Received it yesterday, and after calling customer service today, they answered all my questions, and gave me more peace of mind, that, no matter what "someone" is always there when you need them too be. My family is my 1st sense of security, but, in this world today, when all are busy, or unavailable, I have my second sense of security, and that is...LifeStation. Thank you for giving me...more peace of mind.

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Reply from LifeStation

Jan 11, 2019

Thank you very much for taking the time to write a review Valerie! As you've said we pride ourselves on being able to provide peace and mind to our users, and i am glad that you feel the same way. Hopefully you will never need to use our device, but if you do you can feel comfort knowing that we will be there.

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Roberta
December 26th, 2018 Denver, CO DETAILS
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Very helpful when we were trying to get everything set up

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Reply from LifeStation

Dec 27, 2018

Thank you for the review Roberta!

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Jan Hansen
December 26th, 2018 Apache Junction, AZ DETAILS
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Your service has been great, I fell once already and you were right there. Sorry but I have hit the button by mistake a couple of times. I would realy like to be able to put a nice chain on it instead of the black roap. Also would like a clip to put on my belt or in my pocket. It is always in my way around my nece.

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Reply from LifeStation

Dec 27, 2018

Thank you for the review Jan! Accidental button presses are a common occurrence and our monitoring specialists are trained to handle each button press as quickly and efficiently as possible. Because of the sensitivity of the device the button can activate by accident, but we would rather the activation occur when it is an accident than the device not activate at all.

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Anonymous
December 17th, 2018 Yakima, WA DETAILS
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I didn't intend for it to go off a couple of time and they were very gracious about it

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Anonymous
December 17th, 2018 Blanchard, MI DETAILS
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The customer service comes right on as soon as you push the button.

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Helen
December 17th, 2018 Bondurant, IA DETAILS
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They were very slow to answer. They were thorough in explaining what was involved. I have a previous unit from another company what when I press the buttons, I got a response immediately. This one, I press the button and I get some kind of a buzz thing and I'm pretty sure it's a telephone ringing and then they come online. They're very thorough but if I was in a situation where I needed help, I don't want to wait around for a phone ringing. I don't appreciate that the necklace flops around.

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William
December 17th, 2018 Powder Springs, GA DETAILS
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They come through any time I've had an issue. They've been able to resolve it quickly. It works when he's away from home because it works off of the cell phone network.

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Linda
December 17th, 2018 Wildwood, FL DETAILS
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I wish it could work further away from home. It only works around the house. I've tested it a couple of times and I got my people that are on that list that got really upset because it wasn't an emergency and they still got called.

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Basil
December 17th, 2018 Lake Wales, FL DETAILS
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When we pushed the device, they came right away. When you charge it, it charges really fast.

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N.
December 17th, 2018 DETAILS
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We do testing everything month. They just reset it. So it works good.I like the device where it is. You can hear it from a really far away range and it's dependent. It works really good.

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Dorothy
December 17th, 2018 Los Angeles, CA DETAILS
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When you call them, they are here and they answer right on time.

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Carol
December 17th, 2018 Norwalk, OH DETAILS
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I was scrubbing my bath tub one day and I had the necklace and I bumped it and it went off and I couldn't figure out who was talking to me. It was my fault, but they're on the ball. I wish it would go farther. It doesn't go as far when I'm at church.

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Shirley
December 17th, 2018 Waverly, IA DETAILS
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They always support me when I make a mistake and hit the button when I'm not supposed to.

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Sandra
December 17th, 2018 Abingdon, MD DETAILS
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Their customer service is wonderful. They are smart and intelligent, and very helpful. The device is easy to wear around my neck. You touch the button and they're right there to respond.

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Nila
December 13th, 2018 Troy, MO DETAILS
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There is a customer representative there when I push the button.

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Janet
December 13th, 2018 DETAILS
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The device and equipment is very handy to have.

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Carol
December 13th, 2018 Titusville, FL DETAILS
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I had a fall a couple of weeks ago and there was a lot of blood involved and I punched the button and the first person on the list was there within minutes and then right after the paramedics were here. I accidentally pushed the button yesterday and they called and asked me if I needed help as they did when I fell and I told them no, that it was an accident. They said "that's okay, we just are very glad that you're okay".

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Burt
December 13th, 2018 Cathedral City, CA DETAILS
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We did have to call for emergency services probably three times and there was an excellent response. Everything went just as stated that it would as far as the respond time and sending the ambulances and things like that. We were so pleased. It was easy to use. It worked well. We never had a situation where we couldn't it to engage and contact with the representatives.

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Laverne
December 13th, 2018 Philadelphia, PA DETAILS
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Even when I inadvertently cause the alarm to go off they're very quick to answer.

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Joyce
December 13th, 2018 Traer, IA DETAILS
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It's loud and it works well. They should tell people right from the beginning that you need a land line rather than to have me work through five different combinations of units sending back and forth until they finally said that you need a land line or it's not going to work. They were going to refund me for all the times it didn't work because I went with out for seven months but I haven't seen a refund.

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William
December 13th, 2018 Kerrville, TX DETAILS
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The only thing I ever had to do was run a test every once in a while and they're prompt and the test was okay.

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Doris
December 13th, 2018 DETAILS
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I think they are very nice people. They always got back after a couple of times when the power went off. They are just good people.

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Helen
December 13th, 2018 Denver, CO DETAILS
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They have always been there when I push the button. They came through when I needed to go to the hospital. They had an ambulance here within 10 minutes. My daughter-in-law had been notified and she was here instantly. I feel that they have fulfilled their obligations and duties.

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Clement
December 13th, 2018 The Bronx, NY DETAILS
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Every once in a while the device goes off on a false alert.