Alert1 is a leading provider of medical alert systems today in the US. This company provides award winning service, with top ratings from consumers and industry leaders alike. Alert1 has protected and gained the trust of 200,000 members today, with a 98% member renewal rate.

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The Good

  • Customer service
  • Personalized accessories
  • Automatic fall detection

One of Alert1’s primary benefits is its customer service, which has CSAA -certified operators that stay on the line with customers until help arrives. They also offer personalized response, so operators go beyond calling 911. They contact whomever you choose based on your customized list of contacts to call in case of emergency.

Compared to other Medical Alert companies that have only one command center, Alert1 has two fully independent US-based Command Centers in different states to protect service in case of a power outage. The system has a one-step installation, arriving to customers preprogrammed. All that is required is to plug the POM base unit into a phone jack and electrical outlet.

Customers may like Alert1’s choice of personalized accessories, such as lanyards and wristbands in different colors. Accessories are made of silicone for flexibility and are 100% waterproof. Each colored lanyard or wristband is an additional $9.95. Customers don’t necessarily need to choose between a lanyard and a wrist button. Alert1 makes it easy to transform the button from a necklace to a wristband and vice versa.

A bonus is that Alert1 offers automatic fall detection. This fall detection neck pendant senses a fall automatically notifies the Command Center. The device offers the same benefits as the company’s other systems, such as 24-7 monitoring service that stays on the line until help arrives—the only variation is that it offers 400 feet coverage from the base unit instead of 600. The pendant is one of the smallest on the market and is designed to be worn comfortably.

If customers don’t have a landline, Alert1 also offers cellular medical alert systems with no required activation fee.

The Bad

  • No mobile alert system option
  • No default warranty
  • Fall detection range

They currently do not have a mobile alert system option. They are one of the few companies without cellular options today which may be a deal breaker for more active seniors who want protection on the go. With so many Americans choosing mobile medical alert systems, they have decided to add mobile capabilities to their products.

Their medical systems do not include a default warranty. When a system is purchased there’s an option to add a warranty or product insurance for an additional monthly fee. Some other companies that provide medical alert systems include a warranty of some kind, ranging from 1 year to lifetime coverage. They charge customers a bit more to add this standard feature to their service.

Although, it is a bonus that Alert1 offers Fall Detection, the coverage from the base unit is less than the company’s other system products. The Fall Detection unit only covers up to 400 feet, while the other products cover up to 600 feet. If someone is prone to falls, they may want to be consciously aware of how far they travel away from the base unit.

The Bottom Line

Alert1 is a reliable and trusted service provider. There are flexible service options available with no contracts or long-term agreements required. Shipping costs are included with purchase, and customers can even get coverage for their spouse with a help button included, all free of charge. Information about this company is straight forward and the’ve done a great job in building a trustworthy product.

Stay tuned for their mobile medical alert system options which are scheduled to be available this summer. Since there are no contracts involved, existing customers are able to upgrade their current service to the mobile system if they prefer.

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More Information

Alert1 System Overview


Depending on the specific product subscription, Alert1 charges anywhere from $29.95-$49.95 per month for 24 hours a day monitoring and emergency dispatch services. Subscription plans are offered monthly, quarterly, semi-annually and annually. Accessories and features like the Mobile Fall Pendant is an additional monthly cost.


Alert1 has multiple monitoring centers that are UL-listed and CSAA Five Diamond Certified These emergency monitoring centers are completely duplicated and located in different states to ensure no emergency alarm signals are missed, even if one of the centers goes offline.

Battery Life

Alert1’s System has a 24- hour back-up battery, which is on the lower end but is sufficient for most power outages. The pendant has a lifespan of over two years and features low battery detection, eliminating the need for customers to recharge their pendant manually.

100% Waterproof

Help Button that can be worn in the bath or shower.


Package Details

Customers who want to use Alert 1’s medical emergency alert systems can choose from four different packages. Each of these packages has no activation fee, free shipping on equipment, and the first month of service is free. The exact details of these packages are as follows:

Home Medical Alert Device

  • $29.95/month
  • 24/7 Monitoring and tech support
  • Unlimited use
  • Showerproof help button
  • Contacts emergency responders or family

Fall Detection Medical Alert Device

  • $35.95/month
  • 24/7 monitoring and tech support
  • Unlimited use
  • Fall detection
  • showerproof button
  • 30-day money back policy
  • Contacts emergency responders or family

Mobile Medical Alert device

  • $35.95/month
  • 24/7 monitoring and tech support
  • built in speaker and microphone
  • Built in location detection technology
  • Unlimited use
  • Contacts emergency responders or family
  • 30-day money back policy

Mobile Fall Detection System

  • $49.95/month
  • most advanced fall detection sensor on the market
  • 24/7 monitoring and tech support
  • Speaker and microphone for easy 2-way communication
  • Unlimited use
  • Contacts emergency responders or family
  • 30-day money back policy

All plans are billed monthly and have unlimited 24/7 monitoring with a 30-day money-back guarantee. Also, the Mobile Medical Alert device is $35.95/month, along with a $50 cellular activation fee.


Equipment Details

Emergency Button

  • Dimensions: 1 x 1.5 x 0.5 in.
  • Weight: 0.4 oz
  • Battery life: 5+ years
  • Range from the base unit: 600 ft
  • Compatible with pacemakers
  • 100% waterproof

Mobile Medical Alarm

  • AC Wall Charger
  • Lanyard
  • Attachments for keychain
    or belt loop
  • GPS 911 Location Technology
  • Weight: 1.2 oz
  • Dimensions: 1.7 x 1.7 x 0.7 in

Mobile Fall Detection Pendant

  • PAX mobile fall detection pendant
  • Lanyard
  • Belt clip
  • Charger
  • Power cord
  • Quick start guide
  • User guide

PAX Details

  • Dimensions: 2.6 x 1.6 x 0 .75 in
  • Weight: 1.7 oz
  • Highly water resistant

Alert1 Advantage Service Plan – Enhance Protection With Extended Warranties, Free 2 Day Shipping, Vial of Life Kit, & a Special Anniversary Gift Each Year.

Misc. Accessories

  • Extra Medical Alert Button – Keep a Spouse or Other Family Members Safe by Purchasing Additional Help Buttons.
  • Wall- Mounted Emergency Button – AKA Room & Hallway Button. Most Popular Extra Transmitter, Wireless, Mounted to a Wall. (1 Recommended Per Home)
  • Emergency Lock Box – Securely Store Keys Outside Home to Allow Emergency Access During Emergencies.
  • Voice Extender – Extends Volume Reach For Better Communication Around All Parts of The Home.
  • MedReady Medication Dispenser – Prevent Missing Medication Doses With the MedRady Device. Program up to 4 medication reminders daily. Tamperproof w/48- hour battery backup.


Additional Company Details

Contract Details*

The Alert 1 team is very confident in the medical alert services it offers, so they do not require their customers to sign a long-term contract. Customers are allowed to cancel their use of services from Alert 1 at any time and will no longer be charged for them from that point on. All the customer has to do is to return their equipment.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

Every customer who decides to try out Alert 1’s emergency medical alert systems has 30 days to decide whether these services will work or not. If after this set time period the customer is not satisfied with Alert 1’s services or equipment, they can cancel. When customers cancel, they will receive a full refund of the payments they have received. There is no contract or obligation, so the customer can cancel at any time.

Tests are run every 28 days on all devices to ensure that everything is working the exact way they are supposed to. These tests are done without the customer’s knowledge or involvement. It is unclear whether the products will be replaced or repaired if these tests come up with any negative results.

Money-Back Guarantee

As with most competitors, there is no long-term contract. The company touts a 30-day money back triple guarantee. This means that if within the first 30 days, a customer has tried out the device and are not happy with it, they may cancel their service at no risk with no cancellation fees and a 100% refund of their service plan payment.

Return Policy

The company will repair or replace the equipment at no cost, though they do not guarantee there will be no delays or interruptions in service.


The products and services offered by Alert 1 are UL Listed. This is a rigorous system testing that confirms the products are up to high-quality standards. These tests are also conducted randomly to certify continued compliance. The response team from Alert 1 also goes through an advanced training and certification process. This has led them to be CSAA Five Diamond certified. Both of these certifications help customers to know and trust the type of services they will be receiving.

Mobile Alerts

With unlimited range, the Mobile Medical Alert System is an excellent choice for users who are on the go. Small, discreet and easy to use, it is ideal for users who are away from home. The device works up to two months on a single charge. It operates the same way the regular device does; it simply offers flexibility and peace of mind when customers are not near their home.

The mobile device is also waterproof and is ready to go upon receiving it.

Device Range

The pendant-to-base unit range is 600 feet.

Technology and Equipment

The in-home Medical Alert system is easy to use and super-reliable. When trouble arrives, the user simply pushes the button on his or her bracelet or pendant. Within seconds, assistance comes on the other end of the base unit speaker. Even if the user cannot speak, the responder follows procedures to send the adequate and appropriate help. The responder stays on the line until EMS arrives. They will also notify family, friends, neighbors and doctors of the situation.

The button is completely waterproof. There is 24-hour battery backup, so even if there is power failure, the device will continue to work. There is also an automatic test conducted every 28 days to ensure everything is functioning as it should. The microphone is powerful, and installation is simple for anyone.

Location of Certified Monitoring Centers

Alert1 operates in all 50 States.

Alert1 partners with a number of other emergency monitoring centers in the country. They are CSAA Five Diamond Certified, meaning agents are subject to intense training and certification. In addition, All Monitoring Center Operators are US-Based & English Speaking, with access to interpreters that can speak 50 languages.

Support Quality

The alert center is open and ready to take your emergency calls 24/7.  Member care services and technical support are open during regular business hours, which are Monday–Thursday from 8 a.m. to 8 p.m. EST, Friday from 9 a.m. to 5 p.m. Business is closed on the weekends.

The website also has ample information for customers and prospective customers to find answers to their questions and concerns.

Time in Business

Alert1 was founded in January 1988.

Company Contact Information

1000 Commerce Park Drive, Suite 300
Williamsport, Penn. 17701

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7 Alert1 Reviews

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  1. User Score


    December 5th, 2016 Racine, WI

    My parents used Alert 1 and were satisfied with the service. They paid yearly rather than to have to pay every month. When my father died my mother decided to move to assisted living and she cancelled her service. One thing they don’t tell you is that they will not refund any of the unused service. This means my mother spent hundreds of dollars for service she never received. This was never mentioned when she signed up and they gave her the bums rush when she requested a refund. Beware of the fine print. I feel they took full advantage of my elderly parents. Who’s ever heard of a company keeping 8 months of payments. By the way, they told my mother to return the unit and they would look into a refund. She shipped it back right away and she never heard from them again.

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    November 20th, 2016

    They are great and always respond with professionalism and courtesy. Very happy with the product and the service.

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    October 28th, 2016 Westland, MI

    I like their pricing, the button is a bit smaller so more comfortable, service is great

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    September 20th, 2016 La Grange, IL

    I cancelled services for my mother-in-law. We had paid a year at a time as a savings. It turned out not to be a savings since the company would not return almost a full year of payment ($323)(August 2016-August 2017. We never saw or were told that this would happen. My family found this very unfair, particularly for a senior service. If we had known we would have paid quarterly.

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  5. User Score


    February 15th, 2016 Washington, DC

    I got this system, the new cellular one, for my sister but she died before the equipment was taken out of the box. I called to cancel the service and to find out about a refund. THERE IS NO REFUND for the $159.00 I paid. I asked to speak to someone in management and was told I was speaking to a supervisor and she assured me the was no recourse. I am completely dissatisfied with this so called “customer service.” Be very wary if you deal with Alert 1.

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    July 19th, 2015 Levittown, PA

    They saved my mother’s life. She fell in the kitchen with a pot on the stove. It could have caused a fire. They had the ambulance there in minutes and they took her to the hospital. They called me to let me know what was happening. It was the best purchase I ever made for my mom.

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    January 31st, 2015 Williamsport, PA

    I got this unit for my mother, now my father is confidant to leave my disabled mother alone in the home. It is great to know that help is a button press away.

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