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Alert1

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4.6

Overall Score

LAST UPDATED: June 27th, 2022

Alert1 is a leading provider of medical alert systems in the United States. The company provides award-winning service and has received top ratings from consumers and industry leaders. Alert1 has protected and gained the trust of over 200,000 members to date with a 98 percent member renewal rate. Alert1 offers friendly sales representatives, clear pricing and terms, and a 30-day money-back guarantee (only eligible for the 10-month plan).

Read Alert1 reviews below to see what past and current customers have to say about the medical alert system provider. 

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The Good

  • Excellent Customer Service with Quick Response Times
  • Personalized Accessories
  • Automatic Fall Detection
  • No Equipment or Activation Fee*
  • Referral Discounts
  • Money-Back Guarantee*
  • Warranty

Excellent Customer Service with Quick Response Times

One of Alert1's primary benefits is its customer service, which includes access to a professional monitoring center that is CSAA certified with trained operators that stay on the line with the customer until help arrives. In addition, the company offers a personalized response, meaning operators go beyond calling 911; they also contact a family member or friend from a customized list of contacts in the event of an emergency.

The Alert1 base unit is equipped with two-way communication, so when you have an emergency and press the alert button, the monitoring center responds quickly, between 30–45 seconds. Also, while most other medical alert companies have only one command center, Alert1 has two fully independent, U.S.-based command centers in different states to ensure that service will still be available in the case of power outages. 

Personalized Accessories

Alert1 offers an array of personalized accessories, including lanyards and wristbands with different color options. Accessories are made of silicone for flexibility and are 100 percent waterproof. Customers don't need to choose between a lanyard and a wrist button for their medical alert device because Alert1 makes it easy to transform the alert button from a necklace to a wristband and vice versa.

Alert1 also offers a protective case and belt loop attachment if you prefer to wear the medical alert device on your belt. The attachment is velcro and works only for the on-the-go devices. 

Automatic Fall Detection

Alert1 offers a mobile medical alert system with a fall detection pendant that senses a fall and automatically notifies the command center. The mobile fall detection pendant includes the same benefits as the company's other systems, such as 24/7 monitoring service, a customer service representative that stays on the line until help arrives, and two-way voice functionality in the base unit.

The emergency button has a battery life that lasts for five years, and it includes a low-battery notification. Alert1 will send you a new button when the battery life is low, so you don't have to worry about replacing it yourself.

Typically, medical alert companies will offer fall detection as an add-on to any medical alert package and will charge an extra $5–$10 per month. Alert1 instead offers fall detection as part of a few of its offered plans. Pricing is on par with other medical alert options (That is if you opt for the 10-month pricing plan. The month-to-month plan is significantly more expensive than other medical alert systems on the market). 

No Equipment or Activation Fee*

Alert1 does not charge for equipment or activation. This can give seniors peace of mind that there aren't many required fees to use Alert1 services. The only cost you will be responsible for is the monthly monitoring fee, which varies based on the plan you select.

*However, be aware that if you don't opt for the 10-month plan. Alert1 does require a $19.95 activation fee. 

Referral Discounts

For every friend you refer to Alert1, you receive one free month of service. This is a great offer if you have a spouse or friend who also needs a medical alert device. Also, if you have a second medical alert user you want to sign up on your same plan, Alert1 offers up to 60 percent off of the second user's service. 

Money-Back Guarantee*

Alert1 provides a money-back guarantee if you cancel its services and return the alert device and other equipment within the first 30 days. Any costs paid for shipping and activation are non-refundable. 

*To qualify for the 30-day money-back guarantee, you need to pay for the 10-month plan. If you have the month-to-month plan, you miss out on this benefit, in addition to a free month of service and free activation.  

Warranty

Alert1 has a warranty for any physical damages that occur to the equipment after purchase. This means customers do not have to pay for any replacement costs. Also, if anything manufactural happens with the equipment, Alert1 will always take care of it at no cost to the customer.

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The Bad

  • Limited Plan Options
  • Activation Fee for Month-to-Month Plan
  • No Two-Way Communication for At-Home Plans
  • Limited Range
  • Missing Features
  • Alert1 Reviews

Limited Plan Options

Alert1 pricing is on the more expensive side when compared to other medical alert companies. The company only offers either a month-to-month plan or a 10-month plan. Because of this, Alert1 has higher monthly fees, especially if you opt for the month-to-month plan.

The majority of medical alert companies offer month-to-month, quarterly. semi-annual, and annual pricing plans. This provides flexibility when deciding which payment plan works best for your situation. It's disappointing Alert1 only gives its customers two options. 

The only way you can receive a discount on pricing is if you choose the 10-month plan where you pay for all 10 months upfront, and this will waive your activation fee and save you upwards of $100 throughout the span of your contract. 

Below you can find a breakdown of Alert1's package options:

  At Home Medical Alert At Home + Fall Detection On the Go On the Go + Fall Detection At Home + On the Go + Fall Detection
Fall Detection
Landline
Wireless Option +$10 per Month +$10 per Month
Range from Base Unit 600 Feet 400 Feet Unlimited Unlimited Unlimited
Battery Life of Button 2 Years 2 Years 30 Days 3–5 Days 3–5 Days; 2 Years
Button Type Wristband or Necklace Wristband or Necklace Necklace with Belt Clip Attachment Necklace with Belt Clip Attachment Necklace with Belt Clip Attachment
Month-to-Month Plan $28.95 $38.95 $38.95 $48.95 $58.95
10-Month Plan $19.95 $29.95 $29.95 $39.95 $49.95

Alert1 notes on its website that if your landline functions on a VoIP system or is bundled with cable and/or internet, you'll need to purchase one of Alert1's wireless medical alert options. 

Activation Fee for Month-to-Month Plan

As stated above, you can waive the activation fee if you pay for the 10-month plan. However, if you decide you want the month-to-month plan, which is the more convenient option for many customers, you are required to pay $19.95 to activate the Alert1 medical alert system. 

No Two-Way Communication for At-Home Plans

Alert1's at-home medical alert system does not include a speaker in the button. This means you'll be unable to communicate directly with the monitoring center through the emergency button. Instead, you'll need to be near the medical alert system. A voice extender to place in another common area of your home could potentially help with this if you aren't near your base station. However, Alert1 doesn't appear to offer voice extenders on its website. 

Limited Range

Alert1 has a limited range from the base station for its medical alert systems. You can have a system with a 400-foot range, or you can purchase the more robust plan that includes a range of 600 feet from the base station. However, many medical alert companies offer ranges up to 1,500 feet, so if you're looking for a medical alert system with a wider range, Alert1 may not be the best fit for you. 

Missing Features

Medical alert companies have begun expanding their services to include additional features for customers to take advantage of. For example, activity monitoring and medication reminders are features medical alert providers often include as part of their service. However, Alert1 has neither and seems to have a simpler offering that focuses strictly on traditional medical alert monitoring only.

Some medical alert providers are even offering smartwatch medical alert devices that offer medication reminders, activity monitoring, GPS tracking, weather information, etc. directly through the device. If you're looking for more robust medical alert offerings, Alert1 falls short on these offerings and features. 

Alert1 Reviews

Alert1 has more than 100 reviews but has fairly mixed feedback from its customers, about half of the reviews being 5 stars and the other half being 1 star.  Will you be the customer who has a great experience or will you be disappointed? With as much negative feedback as there is positive, it's difficult to know what to expect if your purchase an Alert1 medical alert system. It may be a better option to look into another medical alert service that has reviews with more solid positive feedback.

View Best Medical Alert Companies

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The Bottom Line

Alert1 offers flexible medical alert service options and does not require customers to sign into a long-term agreement. Alert1 also has referral programs that give you one free month of service for every friend referred, and no equipment or activation fees are required as long as you opt for the 10-month plan. Personalized accessories and fall detection services are also available.

Because pricing is a bit more expensive when compared to competitors and it has a shorter range than most, you may want to consider looking into other top-rated medical alert companies.

You can also browse Alert1 reviews below to see what real consumers have to say about Alert1's medical alert systems and the company's service quality.

View Best Medical Alert Companies

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3.1

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104 Reviews

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40%

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11%

3 grade

7%

2 grade

2%

1 grade

40%

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Bill Moody Seattle, WA

Devices work OK. But try to cancel. After my MIL used this service for more than a decade, she died and I went to cancel. Alert1 wanted the devices returned (after a decade!). They had gotten lost in the shuffle. Alert1 is trying to charge me $600 penalty for two boxes that are so old they are throwaways. Use another service.

3 years ago

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Susan Wolf Garber Warminster, PA

I've been with therm for 12 years. I went to cancel and they want the prepaid amount in full. I only used it for one month. They wanted me to send three full months. I feel I should only send oner month that I used. Rewad your contract carefully. I did call the service rep a thief and she said I was using a curse word. Huih.

3 years ago

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Reply from Alert1

Hello Susan, thank you for taking the time to bring this to our attention. We do currently offer pro-rated refunds for any unused months that remain after cancellation. Could you please provide the account information so that we can ensure your account is taken care of?

Feb. 3rd, 2021

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Mike Sutton, WV

My mother-in-law had been an Alert1 customer for a few years. Two months after the annual renewal she was moved to a care facility. They would not give her a prorated refund. Charged her for the entire year. Shameful!

3 years ago

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Reply from Alert1

Hello Mike, thank you for bringing this to our attention as we have reviewed our refund policies. Could you please provide the Member's name or phone number so that we can look into the account further?

Feb. 3rd, 2021

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Natalie Borges Santa Clara, CA

They have not completed my requests. They do not communicate with each other. To top it off, they contacted me to check my equipment after they were notified that my Dad had passed away.

3 years ago

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Brian K Williamson Newtown, PA

Horrible Horrible People. They make you prepay money for a YEAR and when your parents don't use it they basically tell you - too bad, we are keeping your money. Oh and when your 90 year old parents don't even open the box that's your problem. And when they say "send it back" we will consider a refund, no one mentions you need to open it up and read the information and set it up. You try and do something to help seniors and yet here is another company that prays on them. Please Please don't get tricked into pre-paying for their service or products. We will be contacting the BBB and the State Attorney General's office. If you don't use a service why should anyone be allowed to keep a whole year of your hard earned money. And they prepopulate the review with "amazing" Horrible.

2 years ago

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CJ Newton Durant, OK

I wish I had read the reviews read to me I had signed a contract with these people. I am an 88 year old Veterans widow with lung cancer, blindness, and deafness. I would have never dealt with these people. Their contract is not written with care for their customers in mind, it is designed for the company to get all the money possible from unsuspecting elderly customers. My advice: have a lawyer look over the contract before signing or, better yet, DO NOT USE THIS COMPANY! They are rude and unwilling to compromise in any way and do whatever possible to squeeze every dime possible from their victims.

3 years ago

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Reply from Alert1

Hello CJ, thank you for taking the time to send us your review. We apologize for any confusion but here at Alert1 we do not lock our members into any long term contracts. If you could provide the account information such at the Member's name and/or phone number we will look into this further for you.

Thank you,
Alert1

Aug. 17th, 2020

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Dorothy Jones Corryton, TN

I think I should’ve read the reviews a few years back before going with this company. I cancelled in the middle of May. The lady was really rude to me once I told her I was canceling. They went up on my Mom’s bill without telling us and I have notice it’s cheaper now then the 52.00 a month My moms been paying. But the kicker is I mailed the equipment back and because it got there 4 days into June they are charging my 88 years old mother full service for the whole month of June. They will have the equipment and no service will be given to my Mom but they refused to prorate it because She is under contract. So cruel and mean. Elderly are being taken advantage of by this company. The first lady I spoke with treated me like a child and was so rude. She kept repeating things over me while I tried to speak. I spoke with the manager and she was nicer but basically told me they would not do anything because of contract. Just because I got it there 4 days into June. They got a free 52.00 from an 88 year old widow on a budget. Rude and cruel people. Don’t do business with them There are much better people and companies with better offers!!!

3 years ago

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Reply from Alert1

Hello Dorothy,

Thank you for taking the time to send us your review. We are sorry to hear that you had a less than stellar experience with Alert1 and would like to look into that for you. Could you please provide the account information such as the Member's name and/or phone number?

Thank you,
Alert1

Jun. 5th, 2020

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Nora Winston-Salem, NC

Called today to cancel service after several years of using alert one. Was told my mother needed to return base, wrist button, necklace and door key holder. Stated she did not have a wrist button device. Claimed one was requested and mailed in 2016 to my 92 year old mother. She would not have known where to call for that. Guess we will end up paying for it since there is not one to return. Was told when she signed up the door key holder was free for signing up. Now that we are cancelling they have changed. A return sticker would cost 15.00 to get. Ask for a two month refund and the rep could not do that. Very rude. I hope nobody else gets fooled with them and their lies.

3 years ago

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Judith Rich Walla Walla, WA

The system itself is not bad but after 4 years my mom went into a skilled nursing facility. I called to cancel the service and ask for instructions for returning the equipment. After a few weeks of not receiving any instructions for returning the equipment I called back. They said that until I returned the equipment I was still being billed and that a bill for $599 had been charged that day for the coming year. So even though the service was not going to be used and I had previously called to cancel they were charging this fee. For a company that tries to say they care about the elderly...it is obvious that they do not. After much discussion they agreed to charge only 3 months of fee instead of a year (something they could have done from the beginning). They have called every few days since then to harass me for payment and assure me that they will continue to do so indefinitely. Horrible company.

4 years ago

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Reply from Alert1

Hello Judith,
Thank you for taking the time to send us your review. We are sorry to hear that you did not have a pleasant experience cancelling your Alert1 account. We would like to look into this further so that we can better our services. Could you please provide the account information such as the Member's name and/or phone number?
Thank you,
Alert1

Feb. 25th, 2020

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David Reimuller Great Falls, VA

Beware! I ordered the service for my 100+ year old mother. The service worked as advertised the one time needed - my mother fell at night and the emergency services were called. The problem came after my mother passed away. I called to cancel the service. They sent me a UPS label to return the telephone device. The system was sent by UPS using the label provided. If I received a receipt, I did not save it, since I heard nothing. Almost one year later I received a bill for another year of service. I called to say I had cancelled the service. I was told they had never received the telephone unit and the billing would continue until I returned it or paid for it -$559.95. I had the shipping number, so called UPS. They said they do not keep records after 120 days. UPS suggested an investigation, but said only Alert1 could request one, since the label was issued to them. I advised Alert1 of this. A week later they said there was no record and I had to pay. All the while the young ladies answering my calls were adamant that I must pay, would not accept any responsibility for the device perhaps having been mishandled by them after arrival. It was just "No. You have to pay." I felt blackmailed - pay when I believe I am not responsible and have done everything I could do, or suffer damage to my credit. Finally, in desperation and disgust, I paid, telling them to finally cancel the service. In typical fashion, I received no confirmation of they receiving my check or cancelling the service. This has been a most disappointing and disagreeable experience, and I caution all to consider before signing up and, if you do, to make absolutely sure you obtain and retain proof of sending the equipment back.

4 years ago

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Ron Bialek Chevy Chase, MD

Having used Alert1 since 2014, paying quarterly as suggested by the Alert1 sales agent, I now find myself scammed by Alert1. When starting this service, I was told that for any unused month, I'd receive a prorated refund. When my dad went into nursing home and then hospice care, I discontinued my dad's service. There as 1 1/2 months left on the three month cycle, so I expected to receive a 1 month refund. I was then told that NO refund would be issued as I supposedly agreed to in 2014. I NEVER agreed to this and NEVER received any notice of this supposed policy. Alert1 representatives insist they are correct and have threatened me with sending my account to a collection agency. They received over $1400 from me and refused to refund $34.80, as agreed to back in 2014. While the Alert1 service was good, I recommend NOT purchasing any services from this company. Not issuing a refund for unused service, and a service primarily used by the elderly, is unethical, and frankly, a scam.

4 years ago

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Patricia Wong Pleasanton, CA

I recently purchased the product for my mother. It did not fit her petite size. I received the product April 17, 2019 and returned it the next day, April 18 via FedEx. I'm within their 30 day refund policy. However, Alert 1 refuses to refund until I activate the product. They will return the product, at my expense, and for me to activate & return (also at my expense) before they would refund. In short, Alert 1 intentionally are being difficult to take advantage of their ELDERLY clients. I called their Sales Unit; Customer Service, Technical Support on the day I was returning the product. They are all CLOSED. There was NOBODY on their end to assist with any questions. It appears that their policy is once you BOUGHT IT, YOU'RE STUCKED WITH IT.

4 years ago

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James H Surprise, AZ

I have 'tested' the system several times since signing up and in all instances the test failed. Each time the representative had a different excuse for the failure. I had signed up for my wife and me and she passed away three months later. I called the company after another failure (no answer, just continuous beeping), and was told I could cancel but no refund was possible. I am an 83 year old man on social security and now living alone. I still have 9 months on my contract. I have had 3 strokes and one heart attack I cannot take a chance on this system anymore. I'll let my contract run out but I'' not renew. Meanwhile I'll hope I can use my telephone and 911 when I need it. GO TO ANOTHER COMPANY, NOT ALERT 1.

4 years ago

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Danielle Hays Lebanon, TN

DO NOT USE THIS COMPANY. My grandmother was set up with Alert 1 by her home health agency after she was diagnosed with terminal cancer. She literally received her Alert 1 in the mail less than 12 hours before she passed away. When I called the next day to inform them of her passing, they informed me she was set up with a quarterly account and no refund would be available. I was even willingly to a pay for a month but that I thought it was ridiculous since her family did not know she was signed up for 4 mos. given she was only given 2 mos to live and they did not care and were not willing to give any type of refund of any sort.

5 years ago

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Daphne Gregory-Thomas Mendham, NJ

Do not use this service! I got it for my elderly father and 6 months later he fell. I called to cancel since he was hospitalized and would be going into a nursing home. I was told I could not cancel for that year and when I asked what I was supposed to do , they suggested I give it away to someone else who may need it or donate it. They did not suggest, remind me, or send instructions regarding equipment return. I told them to cancel the service as soon as possible but could not get a refund for the unused time. 6 months later I got a bill for the next year and called again. I was then told I did not return the equipment and would be charged for the year AND the long gone equipment. When I reminded them of our previous conversation and that they told me to “donate “ or “give it to someone else who could use it” they THEN sent me an email with instructions on how to return it. I called back many times after that and finally settled the issue with an account rep who said she understood the misinterpretation of my first phone call and that the account would be closed with my previous year’s annual fee covering the missing equipment. Done deal? Not really... TODAY I got a bill for over one thousand dollars for this year’s fee and the missing equipment!!!!! I reminded them to check their notes which they did and confirmed my conversations with them. However, they were unyielding , rude, and insistent that I owed this money! My dad used this service for 5 months and the total was over $1,500 because of their poor communication and customer service. I informed them that my father died months ago and there was no money to pay these unwarranted fees! Answer: Sorry to hear that but you need to pay! DO NOT USE THIS SERVICE!!!! Customer service stinks!!!

5 years ago

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tanya griffin Las Vegas, NV

Alert 1 Emergency alert for disabled mom 5 day battery -but it doesn't hold a Charge for more than 12 hours. My mother must wake up early at 5 am to Charge the battery for three hours everyday before she can venture away from the house. And then again at 5pm for three hours. At this time the emergency button is causing her more stress instead of making her feel confident and safe. The company switched her from a 30 day button due to cell tower changes and have given me two different buttons that have both not held a charge. Alert 1 refuses to give me a refund for the remainder of the year I have already paid for so I can afford a service that actually benefits my disabled mother so she Feels confident that emergency services can be reached when she leaves the house. The customer service has been less than poor. They have basically laughed at me when I asked what can be done with addressing the issue which I have brought to their attention. The product has been garbage but I am stuck with the malfunctioning device through the end of the year. IF YOU CARE ABOUT YOUR LOVED ONE, DO NOT USE THIS COMPANY!

6 years ago

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Dell Reed Meriden, CT

I ordered Alert 1 June of 2016 & paid $60.00 a month. Just now I found out they were that expensive because they were charging me for things I did not want or need. For instance fall protection, GPS, to be used away from home, & I don't know what else. Now I have another unit from them for $30.00 a month. Big difference. They should refund the difference BUT they tell me I used it for those months. Everyone was surprised that I was paying that much while other company's were $30.00 a month. Because of this I would not recommend anyone to use their company. I will use the new unit for now but might cancel them in a few months. Because of this problem I would not recommend them to anyone. They are a no. 1 in my opinion. BAD POOR

6 years ago

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Joe Livingston Lincolnshire, IL

Had one of these for my mother. Actually upgraded to the fall detection from older version which did to have fall detection. All the testing was always good. The one time my mother needed the fall detection it did not work. My mother laid on the floor all night until we found her the next day. The EMT took the pendant off and threw it on the bed and it called the control center. It was too late for us. I paid for a service that did not work. Tried cancelling service once mom was gone - no refunds folks - I paid the annual fee and they do not refund. After some discussion and sharing the results of my mother they agree to prorate the fee once they received all the equipment back. Just be careful - if you are using this service for peace of mind - it may not work when you need it most.

6 years ago

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Sue Leja Winchester, MA

BEWARD of fine print. HUGE fines if you don't return all the equipment. I returned everything, except the wireless router which was broken via the way they instructed me to in order to avoid the $500 non equipment return clause, something I was never made aware of when I got the service. I sent everything via overnight mail because I only had 3 days to return it before the next 3 months charge hit my credit card. Well, even though I returned EVERYTHING else, I am still being charged the $500 since ALL the equipment wasn't returned. I asked for it to be reduced since I returned everything else, they said NO.

6 years ago

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Paul Langner Racine, WI

My parents used Alert 1 and were satisfied with the service. They paid yearly rather than to have to pay every month. When my father died my mother decided to move to assisted living and she cancelled her service. One thing they don't tell you is that they will not refund any of the unused service. This means my mother spent hundreds of dollars for service she never received. This was never mentioned when she signed up and they gave her the bums rush when she requested a refund. Beware of the fine print. I feel they took full advantage of my elderly parents. Who's ever heard of a company keeping 8 months of payments. By the way, they told my mother to return the unit and they would look into a refund. She shipped it back right away and she never heard from them again.

7 years ago

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Alice Tanzillo Springdale, WA

If you want to have peace of mind that your loved one is being cared for, DO NOT USE ALERT ONE! Their terms and service are completely oblivious to the fact the their primary clients are seniors, who may not have the sophistication or even mobility to keep to their terms. We returned the equipment after cancelling and insured it for $600. It was received two days late and they sent her a collection notice within a week. She had a complete meltdown. When I called them, they complained to ME about how unreasonable she was on the phone. She's 84!!!!

3 years ago

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Reply from Alert1

Hello Alice, we appreciate you taking the time to send this our way. We apologize for any confusion however we are unable to cancel an account out until all the leased equipment has been received. We would be willing to look into the account further for you, could you please provide the Member's name and/or phone number?

Thank you,
Alert1

Feb. 22nd, 2021

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Lynn DiSarro Laguna Beach, CA

Buyer beware! I do not recommend this company. They have a terrible cancellation policy, and if you are not aware of the date you subscribed to the service, they will automatically charge you, even if it's one day past the renewal date, and do so without your consent. Know your laws in your state laws about cancellation autopay reoccurring charges. There are many medical alert companies out there, this one I would NOT recommend.

3 years ago

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Doug Wilcox Gainesville, FL

The necklace device did not seat into the charger and charge as it should have, it has a design defect where we had to weigh down the device with a book to get it to make contact with the charger. Unfortunately my father no longer needed the equipment after two years. We send it back a few days after the annual contract was done and now they are demanding the entire next year of the contract, we offered to pay for the time we had the equipment, they denied that and are demanding payment for entire next year. I suggest you go elsewhere than Alert 1.

4 years ago

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George E Lloyd Ridley Park, PA

I told them I needed a base using my FiOS land line. The box never worked when I got it a month ago. They refuse to refund the quarterly payment because of the service agreement. They broke the defacto contract thus I feel my compliance isn't necessary because they broke the agreement. They insist I return it and when I ask I am told it isn't part of the agreement which they breached making it non existant. They now say they will keep billing until I return the base unit and not return my money.

5 years ago

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Mike Bluffton, SC

I had this service for my ailing father for over two years. On one occasion, the alert was sounded, they could not reach a family member and did not put in a 911 call. My father passed away just two months after the third year renewal , I called to cancel his service and they will not prorate the remaining amount and issue a refund. They told me I could transfer to another person. I told them I did not have anyone else dying.

5 years ago

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John F Hale Houma, LA

I canceled service to a unit I hade for a friend and they tried to tell me I did not have unit back in time and they billed me for another month. they did not have a current card on me, so they could not get paid. I did not pay. I had a unit for myself, and canceled it also, sent unit back with a tracking number. they sent me an e-mail bill saying that it did not get there in time. Charged me $40.00 + dollars. When I called about bill same day the bill went from $40.00+ to $80.00+. I will not pay. I will be report them to the BBB

6 years ago

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Emily West Babylon, NY

Unscrupulous company policy. I wish I had read these reviews 2 months ago. Sales pitch begins with a monthly program at a high rate and a 30 day refund then is moved to discuss savings by taking an annual plan at a reduced rate with no mention of the "lack of refund" policy. Then when the situation changes and the services are no longer required you are out in the cold with not even a prorated refund of any of the prepaid expenses. Unadulterated abuse of elders with an untested product! Company should be banned from senior facilities until policies are modified to protect the consumer!

6 years ago

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Thomas A Butler Globe, AZ

I am not happy with the service I got from the Alert 1 company when I returned the unit after 11 months of use. My 95 year old mother could not distinguish the black button to push from the black base. I painted the button with white finger nail polish so she could see it. When I returned the unit, they charged me $500 damage for replacement of a plastic button the size of a dime. Anyone buying this service should be aware, that upon returning the unit, they will find something wrong in order to get another $500 out of you.

6 years ago

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Aldona Ruppert La Grange, IL

I cancelled services for my mother-in-law. We had paid a year at a time as a savings. It turned out not to be a savings since the company would not return almost a full year of payment ($323)(August 2016-August 2017. We never saw or were told that this would happen. My family found this very unfair, particularly for a senior service. If we had known we would have paid quarterly.

7 years ago

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Marsha Oates Washington, DC

I got this system, the new cellular one, for my sister but she died before the equipment was taken out of the box. I called to cancel the service and to find out about a refund. THERE IS NO REFUND for the $159.00 I paid. I asked to speak to someone in management and was told I was speaking to a supervisor and she assured me the was no recourse. I am completely dissatisfied with this so called "customer service." Be very wary if you deal with Alert 1.

8 years ago

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Lilia Brown Alamo, TX

not easy to cancel and we have had it for many years. nobody lives in that house anymore 1 reviews do not seem to be accepted

3 years ago

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Reply from Alert1

Hello Lilia, thank you for bringing this to our attention. We strive to make everything easy for our members, including when they need to cancel their services. Could you please provide the Member's name and/phone number so that we can look into this further?

Feb. 3rd, 2021

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Cathy Banuchi Monroe, NC

Not only was I not offered the best equipment that would work for my mom initially, but during house fire this system was not the best option for it did not help in the safety of my mom, and to cancel the service was the worst experience ever where the assistant Victoria treated me like I had a listening disability which I did not appreciate. !

3 years ago

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Reply from Alert1

Hello Cathy,

Thank you for taking the time to bring this to our attention. We are very sorry that you did not have a pleasant experience with Alert1 and hope that you were able to receive the instructions needed in order to cancel out the account. If you have not, please let us know and we can send them via email for you.

The call has been reviewed and we greatly apologize for how the call was handled and will be providing the necessary re-training to handle future calls. Again we are very sorry for that experience but hope that you are able to have a good rest of your day and stay safe.

Jul. 1st, 2020

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Michael Williams Indianapolis, IN

This company is expensive and when we needed then the most, they weren't there! Waited over 5 minutes to get an answer. Finally aborted and called 911. We paid by the year. When I asked for my money back, they said no....... THESE PEOPLE ARE CROOKS. Use anybody but these hacks!!

3 years ago

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Reply from Alert1

Hello Michael,

We apologize that the button did not work as you had hoped. We are sorry that our Technical Support could not assist you any further but once we receive the leased equipment we will be happy to cancel out the account. If you have any further questions please do not hesitate to give us a call at 1-800-693-5433 Option 2.

Best,
Alert1

Mar. 31st, 2020

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Patricia Gray Greenlawn, NY

DO NOT use this company. The service itself if fine but when you go to cancel they will try and charge you over $500 for so called "damaged equipment" the device we returned was in 100% working order when we returned it and it was a refurbished one anyway because we had to replace one a few months before canceling the service. BUYER BEWARE

4 years ago

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Jacqueline Blodgett Milwaukee, WI

Emergency equipment is useless. My friend fell and pushed the button - I arrived 45 minutes later and call still was unanswered. She had to crawl to the phone and in the process made matters worse - dislocating the ball of her hip. Canceled service immediately and they still charged my credit card.

4 years ago

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RUBY MULL Derby, KS

Price goes up every year. Just paid for a year two months ago. My mother passed. We have had the service 4 years and never used it. When we did the monthly test, it took almost 2 min. to get a response. They will not refund the 10 months left of the year's payment I made. I would lean toward another company if you are needing this service.

5 years ago

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Roger Indianola, IA

Make sure you READ all the terms of your agreement and especially their terms of CANCELLATION OF SERVICE. I suggest you look around as I have the same complaint as many others. NO REFUNDS AFTER 30 days if they have your bank check number.

6 years ago

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Diane P Henderson, NV

This company is the worst. We sign up for an annual and when my Mom had to be transferred into an assisting living after a month of having the service they did not want to refund us any monies. They claim that they have over 200000 subscribers and you​ will not refund our funds. Reporting to the BBB

6 years ago

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Ariel Quintana San Clemente, CA

The bracelet did not work in an emergency..This is a warning to check it everytime you put it on.

3 years ago

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Reply from Alert1

Hello Ariel, thank you for taking the time to send us your review. We are sorry to hear that the button is not working for you. We would like to have one of our Technical Specialists reach out to you and assist in troubleshooting or replacing the wristband. Could you please send us the account information such as the members account and/or phone number?

Aug. 7th, 2020

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Karen Smith

Very expensive and charge long term clients more. Service is spotty at best.

3 years ago

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Reply from Alert1

Hello Karen, thank you for taking the time to send us your review. We are sorry to hear that your coverage is a little spotty and that our services are expensive. Could you please provide the account information such as the Members name and/or phone number so that we can look into this?

Best,
Alert1

Feb. 22nd, 2021

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Deborah Hardy Lakeland, GA

My Mom died in July and she had paid for a year in January. They will not refund any of her money. RIP off!

3 years ago

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William Caravia

Would not give back remainder of payment when canceling service when moving to retirement home!!!

6 years ago