Alert1 is a leading provider of medical alert systems in the United States. This company provides award-winning service and has received top ratings from consumers and industry leaders. Alert1 has protected and gained the trust of over 200,000 members to date with a 98 percent member renewal rate. Alert1 offers versatility with monthly, quarterly, semi-annual, and annual plans. Alert1 offers friendly sales representatives, clear pricing and terms, and a 30-Day Money Back Guarantee.
Read Alert1 reviews below to see what past and current customers have to say about the medical alert system provider.
Pricing plans with Alert1 start at $16.95 per month and go up to $49.95. Contracts are available as a monthly, quarterly, semi-annual, or annual plan. Service is offered in all 50 states, but the customer must live in an area with sufficient cell phone coverage.
Alert1 pricing is in line with most top-rated medical alert companies with its cost only requiring a monthly monitoring fee.
One of Alert1's primary benefits is its customer service, which includes access to a professional monitoring center and CSAA-certified operators that stay on the line with the customer until help arrives. In addition, the company offers a personalized response, which means that operators go beyond calling 911; they also contact a family member or friend from a customized list of contacts in the event of an emergency.
The Alert1 base unit is equipped with two-way communication, so when you have an emergency and press the alert button, the monitoring center responds quickly, between 30–45 seconds. Furthermore, while most other medical alert companies have only one command center, Alert1 has two fully independent, US-based command centers in different states to ensure that service will still be available in the case of power outages. The base station also has a backup battery that lasts up to 24 hours, so you won't have to worry about it not functioning during power outages.
Alert1 offers an array of personalized accessories, including lanyards and wristbands with different color options. Accessories are made of silicone for flexibility and are 100 percent waterproof. Customers don't necessarily need to choose between a lanyard and a wrist button for their medical alert device because Alert1 makes it easy to transform the alert button from a necklace to a wristband and vice versa.
Alert1 offers a mobile fall detection pendant, which senses a fall and automatically notifies the command center. The mobile fall detection pendant includes the same benefits as the company's other systems, such as 24/7 monitoring service, a customer service representative that stays on the line until help arrives, and two-way voice in the base unit.
The mobile medical alert is one of the smallest on the market and is designed to be worn comfortably around the neck. This ensures that even in the case of a fall, the pendant will remain attached to you and will be easily accessible. The emergency button has a battery life that lasts for five years, and it includes a low battery notification. Alert1 will send you a new button when the battery life is low, so you don't have to worry about replacing it yourself. Note the fall detection pendant does require a landline.
Alert1 does not charge for equipment or activation. This can give seniors peace of mind that there aren't many required fees to use Alert1 services. The only cost you will be responsible for is the monthly monitoring fee, which varies based on the plan you select.
For every friend you refer to Alert1, you receive one free month of service. This is a great offer if you have a spouse or friend who also needs a medical alert device.
Alert1 provides a money-back guarantee if you cancel its services and return the alert device and other equipment within the first 30 days. Alert1's website does note that "to qualify for a refund, new members must subscribe to a quarterly, annual or semi-annual service plan, use the medical alert device to place a successful test call to the Command Center and return the device in its original condition within 30 days of initial purchase. Any pre-paid shipping, warranty and activation fees are non-refundable."
Alert1 has a warranty for any physical damages that occur to the equipment after purchase. This means customers do not have to pay for any replacement costs. Also, if anything manufactural happens with the equipment, Alert1 will always take care of it at no cost to the customer.
Although Alert1 doesn't have a large number of consumer reviews yet, the majority of the current ones are negative, highlighting poor customer service and cancellation issues. Be aware of the terms of Alert1's contracts, as they are all different and vary in price and refund policies.
The bracelet did not work in an emergency..This is a warning to check it everytime you put it on.
Reply from Alert1
Aug 07, 2020
Hello Ariel, thank you for taking the time to send us your review. We are sorry to hear that the button is not working for you. We would like to have one of our Technical Specialists reach out to you and assist in troubleshooting or replacing the wristband. Could you please send us the account information such as the members account and/or phone number?
Alert 1 has been there for my mother more times than I can count. They always respond quickly and help arrives in minutes. It gives her such peace of mind. All the epitome to works flawlessly. So easy to set up, use, and maintain. I cannot day enough good things about this company.
I was called immediately when my mother fell. EMS was already on the route to her house and Alert1 kept both my sister and I informed as she was speaking to emergency personell.
Have used several times and were very reliable.
When my mom would get into a difficult situation she would push her button and they were there. It gave my siblings and myself a piece of mind.
Good response fast call back always available
helen d clayton
well pleased with the services received since the very beginning. Great customer service reps
Prompt and always send help immediately if needed.
They are accurate and always there! Great customer service!
Everytime my parents have needed them they were right there! Anytime we had any problem with machine or just a question we were treated with nothing but professional kindness…
Always there at the ready even on false alarm operators always prepared to identify problem and send help immediately if needed
My mother has pushed alert twice recently. I was notified immediately.
Accurate. Responsive to my needs. Very timely when I need them to be.
Not only was I not offered the best equipment that would work for my mom initially, but during house fire this system was not the best option for it did not help in the safety of my mom, and to cancel the service was the worst experience ever where the assistant Victoria treated me like I had a listening disability which I did not appreciate. !
Reply from Alert1
Jul 01, 2020
Hello Cathy, Thank you for taking the time to bring this to our attention. We are very sorry that you did not have a pleasant experience with Alert1 and hope that you were able to receive the instructions needed in order to cancel out the account. If you have not, please let us know and we can send them via email for you. The call has been reviewed and we greatly apologize for how the call was handled and will be providing the necessary re-training to handle future calls. Again we are very sorry for that experience but hope that you are able to have a good rest of your day and stay safe.
I think I should’ve read the reviews a few years back before going with this company. I cancelled in the middle of May. The lady was really rude to me once I told her I was canceling. They went up on my Mom’s bill without telling us and I have notice it’s cheaper now then the 52.00 a month My moms been paying. But the kicker is I mailed the equipment back and because it got there 4 days into June they are charging my 88 years old mother full service for the whole month of June. They will have the equipment and no service will be given to my Mom but they refused to prorate it because She is under contract. So cruel and mean. Elderly are being taken advantage of by this company. The first lady I spoke with treated me like a child and was so rude. She kept repeating things over me while I tried to speak. I spoke with the manager and she was nicer but basically told me they would not do anything because of contract. Just because I got it there 4 days into June. They got a free 52.00 from an 88 year old widow on a budget. Rude and cruel people. Don’t do business with them There are much better people and companies with better offers!!!
Reply from Alert1
Jun 05, 2020
Hello Dorothy, Thank you for taking the time to send us your review. We are sorry to hear that you had a less than stellar experience with Alert1 and would like to look into that for you. Could you please provide the account information such as the Member's name and/or phone number? Thank you, Alert1
They do provide a service which does work. HOWEVER they are expensive and have no empathy with bill paying. Once paid you have it for a year even if you no longer need it the month after! The monitoring fees are higher than others. They will just sneak the annual monitoring charge on your credit card. Oh they may notify the 80+ year old by email. Shoddy company. Go to the VNA who are kind people and much cheaper!!!!
Reply from Alert1
May 15, 2020
Hello Helen, Thank you for taking the time to send us your review. We are sorry that you did not receive the billing reminders that we do, not only via email but by phone as well. We would like to look further into the account for you. Could you please provide the Members name and/or phone number? Thank you, Alert1
Called today to cancel service after several years of using alert one. Was told my mother needed to return base, wrist button, necklace and door key holder. Stated she did not have a wrist button device. Claimed one was requested and mailed in 2016 to my 92 year old mother. She would not have known where to call for that. Guess we will end up paying for it since there is not one to return. Was told when she signed up the door key holder was free for signing up. Now that we are cancelling they have changed. A return sticker would cost 15.00 to get. Ask for a two month refund and the rep could not do that. Very rude. I hope nobody else gets fooled with them and their lies.
This company is expensive and when we needed then the most, they weren't there! Waited over 5 minutes to get an answer. Finally aborted and called 911. We paid by the year. When I asked for my money back, they said no....... THESE PEOPLE ARE CROOKS. Use anybody but these hacks!!
Reply from Alert1
Mar 31, 2020
Hello Michael, We apologize that the button did not work as you had hoped. We are sorry that our Technical Support could not assist you any further but once we receive the leased equipment we will be happy to cancel out the account. If you have any further questions please do not hesitate to give us a call at 1-800-693-5433 Option 2. Best, Alert1
The system itself is not bad but after 4 years my mom went into a skilled nursing facility. I called to cancel the service and ask for instructions for returning the equipment. After a few weeks of not receiving any instructions for returning the equipment I called back. They said that until I returned the equipment I was still being billed and that a bill for $599 had been charged that day for the coming year. So even though the service was not going to be used and I had previously called to cancel they were charging this fee. For a company that tries to say they care about the elderly...it is obvious that they do not. After much discussion they agreed to charge only 3 months of fee instead of a year (something they could have done from the beginning). They have called every few days since then to harass me for payment and assure me that they will continue to do so indefinitely. Horrible company.
Reply from Alert1
Feb 25, 2020
Hello Judith, Thank you for taking the time to send us your review. We are sorry to hear that you did not have a pleasant experience cancelling your Alert1 account. We would like to look into this further so that we can better our services. Could you please provide the account information such as the Member's name and/or phone number? Thank you, Alert1
They are efficient and reliable and always plesant
Both my mother and I have used Alert 1. I was able to contract friends and the local rescue squad just last month. Those who answer calls and testing are professional and friendly.
When my mother actually needed it, neither the bracelet or necklace worked. She had to actually go to the main box to activate it.
Reply from Alert1
Jan 14, 2020
Hello Gregory, We are very sorry to hear that her buttons did not work in her time of need! We would like to reach out and provide technical support to ensure that her buttons are working properly. Could you please send us a private message with the best phone number to reach you at? Thank you!
Alert1 agents are always curteous, and helpful in being there for my 94 year old mom.
Very satisfied. Only problem is that when received. All on cell it came it was identified as potential scam so i did not pick up but msg was calm and clear
Reply from Alert1
Jan 08, 2020
Hello Kare, Thank you for taking the time to send us your review. We do apologize and are looking into why the phone number may have been listed as a scam. If you have any questions or want to verify any of our numbers please give us a call at 1-800-693-5433 Option 2. Thank you, Alert1
GREAT RESPONSE WHEN I FELL AND BROKE MY SHOULDER.
My mother needed assistance two times since installation. Alert1 was there both times to assist.
DO NOT use this company. The service itself if fine but when you go to cancel they will try and charge you over $500 for so called "damaged equipment" the device we returned was in 100% working order when we returned it and it was a refurbished one anyway because we had to replace one a few months before canceling the service. BUYER BEWARE
Beware! I ordered the service for my 100+ year old mother. The service worked as advertised the one time needed - my mother fell at night and the emergency services were called. The problem came after my mother passed away. I called to cancel the service. They sent me a UPS label to return the telephone device. The system was sent by UPS using the label provided. If I received a receipt, I did not save it, since I heard nothing. Almost one year later I received a bill for another year of service. I called to say I had cancelled the service. I was told they had never received the telephone unit and the billing would continue until I returned it or paid for it -$559.95. I had the shipping number, so called UPS. They said they do not keep records after 120 days. UPS suggested an investigation, but said only Alert1 could request one, since the label was issued to them. I advised Alert1 of this. A week later they said there was no record and I had to pay. All the while the young ladies answering my calls were adamant that I must pay, would not accept any responsibility for the device perhaps having been mishandled by them after arrival. It was just "No. You have to pay." I felt blackmailed - pay when I believe I am not responsible and have done everything I could do, or suffer damage to my credit. Finally, in desperation and disgust, I paid, telling them to finally cancel the service. In typical fashion, I received no confirmation of they receiving my check or cancelling the service. This has been a most disappointing and disagreeable experience, and I caution all to consider before signing up and, if you do, to make absolutely sure you obtain and retain proof of sending the equipment back.
Emergency equipment is useless. My friend fell and pushed the button - I arrived 45 minutes later and call still was unanswered. She had to crawl to the phone and in the process made matters worse - dislocating the ball of her hip. Canceled service immediately and they still charged my credit card.
I have alert 1 and find customer service Extremely helpful.
The necklace device did not seat into the charger and charge as it should have, it has a design defect where we had to weigh down the device with a book to get it to make contact with the charger. Unfortunately my father no longer needed the equipment after two years. We send it back a few days after the annual contract was done and now they are demanding the entire next year of the contract, we offered to pay for the time we had the equipment, they denied that and are demanding payment for entire next year. I suggest you go elsewhere than Alert 1.
Having used Alert1 since 2014, paying quarterly as suggested by the Alert1 sales agent, I now find myself scammed by Alert1. When starting this service, I was told that for any unused month, I'd receive a prorated refund. When my dad went into nursing home and then hospice care, I discontinued my dad's service. There as 1 1/2 months left on the three month cycle, so I expected to receive a 1 month refund. I was then told that NO refund would be issued as I supposedly agreed to in 2014. I NEVER agreed to this and NEVER received any notice of this supposed policy. Alert1 representatives insist they are correct and have threatened me with sending my account to a collection agency. They received over $1400 from me and refused to refund $34.80, as agreed to back in 2014. While the Alert1 service was good, I recommend NOT purchasing any services from this company. Not issuing a refund for unused service, and a service primarily used by the elderly, is unethical, and frankly, a scam.
I recently purchased the product for my mother. It did not fit her petite size. I received the product April 17, 2019 and returned it the next day, April 18 via FedEx. I'm within their 30 day refund policy. However, Alert 1 refuses to refund until I activate the product. They will return the product, at my expense, and for me to activate & return (also at my expense) before they would refund. In short, Alert 1 intentionally are being difficult to take advantage of their ELDERLY clients. I called their Sales Unit; Customer Service, Technical Support on the day I was returning the product. They are all CLOSED. There was NOBODY on their end to assist with any questions. It appears that their policy is once you BOUGHT IT, YOU'RE STUCKED WITH IT.
I have 'tested' the system several times since signing up and in all instances the test failed. Each time the representative had a different excuse for the failure. I had signed up for my wife and me and she passed away three months later. I called the company after another failure (no answer, just continuous beeping), and was told I could cancel but no refund was possible. I am an 83 year old man on social security and now living alone. I still have 9 months on my contract. I have had 3 strokes and one heart attack I cannot take a chance on this system anymore. I'll let my contract run out but I'' not renew. Meanwhile I'll hope I can use my telephone and 911 when I need it. GO TO ANOTHER COMPANY, NOT ALERT 1.
George E Lloyd
I told them I needed a base using my FiOS land line. The box never worked when I got it a month ago. They refuse to refund the quarterly payment because of the service agreement. They broke the defacto contract thus I feel my compliance isn't necessary because they broke the agreement. They insist I return it and when I ask I am told it isn't part of the agreement which they breached making it non existant. They now say they will keep billing until I return the base unit and not return my money.
I had this service for my ailing father for over two years. On one occasion, the alert was sounded, they could not reach a family member and did not put in a 911 call. My father passed away just two months after the third year renewal , I called to cancel his service and they will not prorate the remaining amount and issue a refund. They told me I could transfer to another person. I told them I did not have anyone else dying.
Price goes up every year. Just paid for a year two months ago. My mother passed. We have had the service 4 years and never used it. When we did the monthly test, it took almost 2 min. to get a response. They will not refund the 10 months left of the year's payment I made. I would lean toward another company if you are needing this service.
DO NOT USE THIS COMPANY. My grandmother was set up with Alert 1 by her home health agency after she was diagnosed with terminal cancer. She literally received her Alert 1 in the mail less than 12 hours before she passed away. When I called the next day to inform them of her passing, they informed me she was set up with a quarterly account and no refund would be available. I was even willingly to a pay for a month but that I thought it was ridiculous since her family did not know she was signed up for 4 mos. given she was only given 2 mos to live and they did not care and were not willing to give any type of refund of any sort.
POOR service, unit didnt work when mother in law fell and now she cant stay in her apartment. tried to cancel and get refund for the remaining 8 months that we paid in advance and they not only wont refund but we have to pay to send back their crappy equipment. Supervisor called and resolved issue very next day. The lady, Sarah I believe was very professional and polite.
Do not use this service! I got it for my elderly father and 6 months later he fell. I called to cancel since he was hospitalized and would be going into a nursing home. I was told I could not cancel for that year and when I asked what I was supposed to do , they suggested I give it away to someone else who may need it or donate it. They did not suggest, remind me, or send instructions regarding equipment return. I told them to cancel the service as soon as possible but could not get a refund for the unused time. 6 months later I got a bill for the next year and called again. I was then told I did not return the equipment and would be charged for the year AND the long gone equipment. When I reminded them of our previous conversation and that they told me to “donate “ or “give it to someone else who could use it” they THEN sent me an email with instructions on how to return it. I called back many times after that and finally settled the issue with an account rep who said she understood the misinterpretation of my first phone call and that the account would be closed with my previous year’s annual fee covering the missing equipment. Done deal? Not really... TODAY I got a bill for over one thousand dollars for this year’s fee and the missing equipment!!!!! I reminded them to check their notes which they did and confirmed my conversations with them. However, they were unyielding , rude, and insistent that I owed this money! My dad used this service for 5 months and the total was over $1,500 because of their poor communication and customer service. I informed them that my father died months ago and there was no money to pay these unwarranted fees! Answer: Sorry to hear that but you need to pay! DO NOT USE THIS SERVICE!!!! Customer service stinks!!!
John F Hale
I canceled service to a unit I hade for a friend and they tried to tell me I did not have unit back in time and they billed me for another month. they did not have a current card on me, so they could not get paid. I did not pay. I had a unit for myself, and canceled it also, sent unit back with a tracking number. they sent me an e-mail bill saying that it did not get there in time. Charged me $40.00 + dollars. When I called about bill same day the bill went from $40.00+ to $80.00+. I will not pay. I will be report them to the BBB
Alert 1 Emergency alert for disabled mom 5 day battery -but it doesn't hold a Charge for more than 12 hours. My mother must wake up early at 5 am to Charge the battery for three hours everyday before she can venture away from the house. And then again at 5pm for three hours. At this time the emergency button is causing her more stress instead of making her feel confident and safe. The company switched her from a 30 day button due to cell tower changes and have given me two different buttons that have both not held a charge. Alert 1 refuses to give me a refund for the remainder of the year I have already paid for so I can afford a service that actually benefits my disabled mother so she Feels confident that emergency services can be reached when she leaves the house. The customer service has been less than poor. They have basically laughed at me when I asked what can be done with addressing the issue which I have brought to their attention. The product has been garbage but I am stuck with the malfunctioning device through the end of the year. IF YOU CARE ABOUT YOUR LOVED ONE, DO NOT USE THIS COMPANY!
Make sure you READ all the terms of your agreement and especially their terms of CANCELLATION OF SERVICE. I suggest you look around as I have the same complaint as many others. NO REFUNDS AFTER 30 days if they have your bank check number.
This company is the worst. We sign up for an annual and when my Mom had to be transferred into an assisting living after a month of having the service they did not want to refund us any monies. They claim that they have over 200000 subscribers and you will not refund our funds. Reporting to the BBB
Thank you for the expedient response when my mother, Naomi was needing the immediate assistance. The turn around time as provided assistance could not have been better.
Once again Alert1 performed excellent. Mom fell again. They called the paramedics, then my brother then me just like we planned. Mom was ok this time but I couldn’t ask for better service from Alert1.
Unscrupulous company policy. I wish I had read these reviews 2 months ago. Sales pitch begins with a monthly program at a high rate and a 30 day refund then is moved to discuss savings by taking an annual plan at a reduced rate with no mention of the "lack of refund" policy. Then when the situation changes and the services are no longer required you are out in the cold with not even a prorated refund of any of the prepaid expenses. Unadulterated abuse of elders with an untested product! Company should be banned from senior facilities until policies are modified to protect the consumer!
I have your service for my 83-year-old Father. He has used it 4 times in the last 6 months due to falls. He cannot get up, uses his necklace button, the Maryland State Police and St. Michaels FD respond, open a door with the assistance of a realtor type key box, and help him. I'm 2 hours away and it gives me great comfort knowing Alert One is there for him 24/7.
Awesome. Could not reach my daughter, so they called emergency services. Just what I needed them to do.
Service is mostly good. What I don't like is telephone responders tend to call the paramedics before trying to reach family members for non emergency situations such as a person having difficulty getting out of bed or having a BM accident.