Alert1 is a leading provider of medical alert systems in the United States. This company provides award-winning service and has received top ratings from consumers and industry leaders. Alert1 has protected and gained the trust of over 200,000 members to date with a 98 percent member renewal rate. Alert1 offers versatility with monthly, quarterly, semi-annual, and annual plans. Alert1 offers friendly sales representatives, clear pricing and terms, and a 30-Day Money Back Guarantee.
Read Alert1 reviews below to see what past and current customers have to say about the medical alert system provider.
Pricing plans with Alert1 start at $16.95 per month and go up to $49.95. Contracts are available as a monthly, quarterly, semi-annual, or annual plan. Service is offered in all 50 states, but the customer must live in an area with sufficient cell phone coverage.
Alert1 pricing is in line with most top-rated medical alert companies with its cost only requiring a monthly monitoring fee.
One of Alert1's primary benefits is its customer service, which includes access to a professional monitoring center and CSAA-certified operators that stay on the line with the customer until help arrives. In addition, the company offers a personalized response, which means that operators go beyond calling 911; they also contact a family member or friend from a customized list of contacts in the event of an emergency.
The Alert1 base unit is equipped with two-way communication, so when you have an emergency and press the alert button, the monitoring center responds quickly, between 30–45 seconds. Furthermore, while most other medical alert companies have only one command center, Alert1 has two fully independent, US-based command centers in different states to ensure that service will still be available in the case of power outages. The base station also has a backup battery that lasts up to 24 hours, so you won't have to worry about it not functioning during power outages.
Alert1 offers an array of personalized accessories, including lanyards and wristbands with different color options. Accessories are made of silicone for flexibility and are 100 percent waterproof. Customers don't necessarily need to choose between a lanyard and a wrist button for their medical alert device because Alert1 makes it easy to transform the alert button from a necklace to a wristband and vice versa.
Alert1 offers a mobile fall detection pendant, which senses a fall and automatically notifies the command center. The mobile fall detection pendant includes the same benefits as the company's other systems, such as 24/7 monitoring service, a customer service representative that stays on the line until help arrives, and two-way voice in the base unit.
The mobile medical alert is one of the smallest on the market and is designed to be worn comfortably around the neck. This ensures that even in the case of a fall, the pendant will remain attached to you and will be easily accessible. The emergency button has a battery life that lasts for five years, and it includes a low battery notification. Alert1 will send you a new button when the battery life is low, so you don't have to worry about replacing it yourself. Note the fall detection pendant does require a landline.
Alert1 does not charge for equipment or activation. This can give seniors peace of mind that there aren't many required fees to use Alert1 services. The only cost you will be responsible for is the monthly monitoring fee, which varies based on the plan you select.
For every friend you refer to Alert1, you receive one free month of service. This is a great offer if you have a spouse or friend who also needs a medical alert device.
Alert1 provides a money-back guarantee if you cancel its services and return the alert device and other equipment within the first 30 days. Alert1's website does note that "to qualify for a refund, new members must subscribe to a quarterly, annual or semi-annual service plan, use the medical alert device to place a successful test call to the Command Center and return the device in its original condition within 30 days of initial purchase. Any pre-paid shipping, warranty and activation fees are non-refundable."
Alert1 has a warranty for any physical damages that occur to the equipment after purchase. This means customers do not have to pay for any replacement costs. Also, if anything manufactural happens with the equipment, Alert1 will always take care of it at no cost to the customer.
Although Alert1 doesn't have a large number of consumer reviews yet, the majority of the current ones are negative, highlighting poor customer service and cancellation issues. Be aware of the terms of Alert1's contracts, as they are all different and vary in price and refund policies.
I have your service for my 83-year-old Father. He has used it 4 times in the last 6 months due to falls. He cannot get up, uses his necklace button, the Maryland State Police and St. Michaels FD respond, open a door with the assistance of a realtor type key box, and help him. I'm 2 hours away and it gives me great comfort knowing Alert One is there for him 24/7.
Awesome. Could not reach my daughter, so they called emergency services. Just what I needed them to do.
Service is mostly good. What I don't like is telephone responders tend to call the paramedics before trying to reach family members for non emergency situations such as a person having difficulty getting out of bed or having a BM accident.
Staff is extremely helpful, courteous and professional. Alert1 is truly a life saver.
Updated, I will give their customer service department an "A" for response.
Used Alert1 first time - dispatch of local emergency response and the Alert1 operators who communicated with family members was excellent! Only concern - it took 2+ minutes for Alert1 to respond after hitting call button.
Would not give back remainder of payment when canceling service when moving to retirement home!!!
In regard to AKC's post, I have two buttons. One is red and one is blue. So it's very possible that they might have white buttons as well. As far as service is concerned, I have always gotten prompt attention the few times I've needed to use it. I'm very satisfied with the service. Of course, I haven't tried to return anything yet. We do pay quarterly, I believe, which apparently is a good thing based on other's experience with not getting money back which should be reported to the BBB.
In regards to the review by Thomas A Butler... I assure you that it was not Alert 1 that your mother had because their buttons are white. They have great member care services and are always polite and courteous to their members! I love Alert 1!!!
Thomas A Butler
I am not happy with the service I got from the Alert 1 company when I returned the unit after 11 months of use. My 95 year old mother could not distinguish the black button to push from the black base. I painted the button with white finger nail polish so she could see it. When I returned the unit, they charged me $500 damage for replacement of a plastic button the size of a dime. Anyone buying this service should be aware, that upon returning the unit, they will find something wrong in order to get another $500 out of you.
I ordered Alert 1 June of 2016 & paid $60.00 a month. Just now I found out they were that expensive because they were charging me for things I did not want or need. For instance fall protection, GPS, to be used away from home, & I don't know what else. Now I have another unit from them for $30.00 a month. Big difference. They should refund the difference BUT they tell me I used it for those months. Everyone was surprised that I was paying that much while other company's were $30.00 a month. Because of this I would not recommend anyone to use their company. I will use the new unit for now but might cancel them in a few months. Because of this problem I would not recommend them to anyone. They are a no. 1 in my opinion. BAD POOR
Had one of these for my mother. Actually upgraded to the fall detection from older version which did to have fall detection. All the testing was always good. The one time my mother needed the fall detection it did not work. My mother laid on the floor all night until we found her the next day. The EMT took the pendant off and threw it on the bed and it called the control center. It was too late for us. I paid for a service that did not work. Tried cancelling service once mom was gone - no refunds folks - I paid the annual fee and they do not refund. After some discussion and sharing the results of my mother they agree to prorate the fee once they received all the equipment back. Just be careful - if you are using this service for peace of mind - it may not work when you need it most.
BEWARD of fine print. HUGE fines if you don't return all the equipment. I returned everything, except the wireless router which was broken via the way they instructed me to in order to avoid the $500 non equipment return clause, something I was never made aware of when I got the service. I sent everything via overnight mail because I only had 3 days to return it before the next 3 months charge hit my credit card. Well, even though I returned EVERYTHING else, I am still being charged the $500 since ALL the equipment wasn't returned. I asked for it to be reduced since I returned everything else, they said NO.
My parents used Alert 1 and were satisfied with the service. They paid yearly rather than to have to pay every month. When my father died my mother decided to move to assisted living and she cancelled her service. One thing they don't tell you is that they will not refund any of the unused service. This means my mother spent hundreds of dollars for service she never received. This was never mentioned when she signed up and they gave her the bums rush when she requested a refund. Beware of the fine print. I feel they took full advantage of my elderly parents. Who's ever heard of a company keeping 8 months of payments. By the way, they told my mother to return the unit and they would look into a refund. She shipped it back right away and she never heard from them again.
They are great and always respond with professionalism and courtesy. Very happy with the product and the service.
I like their pricing, the button is a bit smaller so more comfortable, service is great
I cancelled services for my mother-in-law. We had paid a year at a time as a savings. It turned out not to be a savings since the company would not return almost a full year of payment ($323)(August 2016-August 2017. We never saw or were told that this would happen. My family found this very unfair, particularly for a senior service. If we had known we would have paid quarterly.
I got this system, the new cellular one, for my sister but she died before the equipment was taken out of the box. I called to cancel the service and to find out about a refund. THERE IS NO REFUND for the $159.00 I paid. I asked to speak to someone in management and was told I was speaking to a supervisor and she assured me the was no recourse. I am completely dissatisfied with this so called "customer service." Be very wary if you deal with Alert 1.
They saved my mother's life. She fell in the kitchen with a pot on the stove. It could have caused a fire. They had the ambulance there in minutes and they took her to the hospital. They called me to let me know what was happening. It was the best purchase I ever made for my mom.
I got this unit for my mother, now my father is confidant to leave my disabled mother alone in the home. It is great to know that help is a button press away.