ADT's origins date back to the late 1800's as a telegraph company. With each passing decade, ADT (American District Telegraph) expanded into more advanced communication technologies before crossing over into the electronic security industry. In 2011, ADT North America Residential Business became a leading provider of home security and fire alarm systems in North America, serving residential homes, small businesses, and home health business lines. Today, ADT is one of the best-known and trusted brands in the security industry, with over one billion dollars in annual revenue and 6.4 million customers.
- Secure Communication 24/7
- 6-Month Money-Back Service Guarantee
- Three System Options
Secure Communication 24/7
ADT Home Health products include a two-way voice intercom, fall detection pendant, and a personal help button, available in either wristband or pendant options. Their personal help or emergency alert buttons are 100% water resistant and can safely be worn in the bath or shower to protect members while bathing.
6-Month Money-Back Service Guarantee
It operates six US customer monitoring centers that include state-of-the-art technology and secure communication 24/7. ADT medical alert systems are backed by a 6-month money-back service guarantee. If customers are unhappy with their service in the first six months, they can cancel membership to receive a full refund on their installation and monitoring services. This is one of the longer money-back guarantees available for medical alert systems today.
Three System Options
ADT's best asset is its household brand name. The ADT Medical Alert system offers customers three system options: Medical Alert Basic, Medical Alert Plus, and On-The-Go Emergency Response.
The basic system comes with a base unit including two-way voice intercom, a high/low-temperature sensor, battery back-up, and either a wireless waterproof pendant or a wireless waterproof wristband. The Cellular On-The-Go option includes a Mobile Device with two-way voice, a wireless waterproof pendant or wristband cradle charger, along with a power cord and mobile carrying case. The On-the-Go Emergency Response system is mobile and will work within the AT&T digital cellular network. The pendants and wristbands need to be within 100 feet of the mobile unit to function properly.
The product pages on ADT's website are well-suited for the elderly with enlarged images and large easy-to-read print. Only the basic system requires a landline. The Plus and Mobile Systems do not.
- No Price Guarantee
- GPS Is Not Operated by ADT
- Monitoring Centers Are Not CSAA Five Diamond Certified
No Price Guarantee
ADT's benefits seem to be outweighed by its fine print which undermines its promises. The monthly subscription, for example, has a Lifetime Price Guarantee but this does not include taxes, fees, or modifications to services after the initial purchase. In essence, there is no price guarantee.
GPS Is Not Operated by ADT
The On-The-Go system and services use and rely on the availability of cellular network coverage and the availability of global positioning system (GPS) data to operate properly; however, GPS is not operated by ADT.
Prices are subject to change. Standard pendants are not free with the monthly subscription, either. There is a one-time charge per accessory. The first standard pendant or wristband is $5 per month. The first fall detection pendant is $10 per month. Therefore, customers would be paying at least an additional $15 per month with the subscription price. Fall detection is compatible with their 3G medical alert systems only. Those who prefer an in-home option will be able to use automatic fall detection features with their system. If a fall is likely to happen at home, and automatic fall detection is a preference, the 3G system may be more helpful. Professional installation of the Home Health Companion Service is $49.00 and there's a 12-month monitoring contract required at $29.95/month minimum.
Monitoring centers are not CSAA Five Diamond Certified.