ADT Home Health

Name: ADT Home Health
Rating: 4.1

4.1

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26 User Reviews

5.6

Overall Score

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4.1

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26 User Reviews

5.6

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Monthly Monitoring Price

Starting at

$29.99-$39.99

Equipment Fee

Starting at

None

Activation Fee

Starting at

None

Contract Length

None

Warranty Length

Lifetime

Maximum Range from Base Station

600 ft

Time in Business

151 Years

Company Headquarters

Boca Raton, Florida

Number of Reviews 26

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: April 2nd, 2021

Today, ADT is one of the best-known and trusted brands in the security industry, with over one billion dollars in annual revenue and 6.4 million customers. ADT's origins date back to the late 1800's as a telegraph company. With each passing decade, ADT (American District Telegraph) expanded into more advanced communication technologies before crossing over into the electronic security industry. In 2011, ADT North America Residential Business became a leading provider of home security and fire alarm systems in North America, serving residential homes, small businesses, and home health business lines.

If you're looking for home security systems, you can find the review for ADT security services here.

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The Good

Secure Communication 24/7
Three System Options

Secure Communication 24/7

ADT Home Health products include a base station, two-way voice intercom, fall detection pendant, and a personal help button, available in either wristband or pendant options. ADT offers personal help or emergency alert buttons that are 100% water resistant and can safely be worn in the bath or shower to protect members while bathing.

Three System Options

The ADT Medical Alert system offers customers three system options: Medical Alert Basic, Medical Alert Plus, and On-The-Go Emergency Response. ADT medical alert systems are not compatible with the mobile app ADT Pulse.

The basic system comes with a base station, two-way voice intercom, a high/low-temperature sensor, battery back-up, and either a wireless waterproof pendant or a wireless waterproof wristband. The Cellular On-The-Go option includes a Mobile Device with two-way voice, a wireless waterproof pendant or wristband cradle charger, along with a power cord and mobile carrying case. The On-the-Go Emergency Response system is mobile and will work within the AT&T digital cellular network.

The product pages on the ADT medical alert website are well-suited for the elderly with enlarged images and large easy-to-read print. Only the basic system requires a landline. The Plus and Mobile Systems do not.

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The Bad

No Price Guarantee
GPS Is Not Operated by ADT
Monitoring Centers Are Not CSAA Five Diamond Certified

No Price Guarantee

ADT's benefits seem to be outweighed by its fine print which undermines its promises. The monthly subscription, for example, has a Lifetime Price Guarantee but this does not include taxes, fees, or modifications to services after the initial purchase. In essence, there is no price guarantee.

GPS Is Not Operated by ADT

The On-The-Go system and services use and rely on the availability of cellular network coverage and the availability of global positioning system (GPS) data to operate properly; however, GPS is not operated by ADT.

Monitoring Centers Are Not CSAA Five Diamond Certified

Unfortunately, medical monitoring service centers are not CSAA Five Diamond Certified.

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The Bottom Line

ADT Home Health is a trusted name in the industry. Monitoring services are available 24/7, so there is always someone to respond to your emergency. There are three options for medical alert devices that include Medical Alert Basic, Medical Alert Plus, and an On-The-Go emergency response. ADT Home health requires new customers to pass a credit check in order to be eligible for their medical alert systems & services. Read ADT Home Health reviews below to see what current and past customers have to say.

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User Reviews

Star Rating

4.1

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26 Reviews

Review Breakdown

5 grade

50%

4 grade

35%

3 grade

2 grade

1 grade

15%

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Pamela Gorman Danville, IL

I would NEVER recommend this company after the experience we had trying to get a medical alert for my mom. After coming home for hospital with a new diagnosis which her medication causes her to be dizzy, etc we decided to get her an alert button. I called ADT and they told me that they had a bracelet (which is what she insisted on), and that she could still go outside to walk her dog, etc as it had a range of over 600ft. After them shipping us the wrong thing TWICE (necklace not pendant) which was determined upon ordering, they finally shipped the bracelet. Upon setting it up we called the 800 number for activation and the lady stated that no, it was not waterproof, no she couldn't use it in the yard (both things I was told on ordering) and basically she had to be in the home close to the base station to be able to speak with the agent who calls if button is pushed. Again, was told when we ordered that she could talk into the wristband, it would work up to 600ft out in the yard, etc. I am really dissapointed in this company. I probably made over 25 calls within two weeks and now we still have no device for her. Needless to say I am going with a different company. I am a registered nurse and I will definitely not recommend them to any of my patients! In the midst of all this, they had the audacity to send me a bill for service for 50.00$....for service that had not even been activated. Beware-when you call in they just want to make a sale!!!

5 years ago

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Andrew Mayer

My father (age 82) had an ADT System installed, but the training he received in how to use the system was inferior because he set off the alarm 3 times in the first few months he had the system. ADT would not provide additional training so he just turned the system off. When my father asked if he could cancel the system (for lack of knowledge on how to use it), the company said absolutely not! My father said he would stop paying for the system, but ADT explained he had a lifetime contract and could not back out, and if he stopped payment it would jeopardize his credit. So, my father continued to pay for service on a monthly basis, but never used the service. I tried to encourage ADT to allow my father out of his contract, explaining he was elderly and didn't know how to use the system, but mistakenly set it off on a few occasions and was charged 2 to 3 hundred dollars every time the gleam was triggered. So, the best phone call I've ever made was when I finally called jADT and told them my father would no longer be making his monthly payments because he had DIED!! DO NOT (under any circumstances) buy this product. NO customer service, exploit elderly, charge for no service, etc.

8 years ago

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Gilbert Haba Humble, TX

I wear a metal chain with a metal device telling people I am allergic to aspirin. also I wear another device that controls my hearing aids. the on the go Pendant hits one of these other devices and goes off several times a day! Tried to cancel the service and getting a big runaround. Constantly transferring me to a new number or location where I go around and around again!

6 years ago

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Tyler Ellington Tulsa, OK

The guy that came up to my house to sell me ADT was not wearing a mask! In the middle of a pandemic, with our area having a local surge! He had been to several houses in the same day and did not have a mask to be seen on his person. How are you going to sell me security while you come up to MY PORCH and endanger myself and my family?

4 years ago