ADT Home Health
4.1
5.6
Overall Score
Author: Kaitlyn Short
Today, ADT is one of the best-known and trusted brands in the security industry, with over one billion dollars in annual revenue and 6.4 million customers. ADT's origins date back to the late 1800's as a telegraph company. With each passing decade, ADT (American District Telegraph) expanded into more advanced communication technologies before crossing over into the electronic security industry. In 2011, ADT North America Residential Business became a leading provider of home security and fire alarm systems in North America, serving residential homes, small businesses, and home health business lines.
If you're looking for home security systems, you can find the review for ADT security services here.
Top Ranked Companies
The Good
- Secure Communication 24/7
- Three System Options
Secure Communication 24/7
ADT Home Health products include a base station, two-way voice intercom, fall detection pendant, and a personal help button, available in either wristband or pendant options. ADT offers personal help or emergency alert buttons that are 100% water resistant and can safely be worn in the bath or shower to protect members while bathing.
Three System Options
The ADT Medical Alert system offers customers three system options: Medical Alert Basic, Medical Alert Plus, and On-The-Go Emergency Response. ADT medical alert systems are not compatible with the mobile app ADT Pulse.
The basic system comes with a base station, two-way voice intercom, a high/low-temperature sensor, battery back-up, and either a wireless waterproof pendant or a wireless waterproof wristband. The Cellular On-The-Go option includes a Mobile Device with two-way voice, a wireless waterproof pendant or wristband cradle charger, along with a power cord and mobile carrying case. The On-the-Go Emergency Response system is mobile and will work within the AT&T digital cellular network.
The product pages on the ADT medical alert website are well-suited for the elderly with enlarged images and large easy-to-read print. Only the basic system requires a landline. The Plus and Mobile Systems do not.
The Bad
- No Price Guarantee
- GPS Is Not Operated by ADT
- Monitoring Centers Are Not CSAA Five Diamond Certified
No Price Guarantee
ADT's benefits seem to be outweighed by its fine print which undermines its promises. The monthly subscription, for example, has a Lifetime Price Guarantee but this does not include taxes, fees, or modifications to services after the initial purchase. In essence, there is no price guarantee.
GPS Is Not Operated by ADT
The On-The-Go system and services use and rely on the availability of cellular network coverage and the availability of global positioning system (GPS) data to operate properly; however, GPS is not operated by ADT.
Monitoring Centers Are Not CSAA Five Diamond Certified
Unfortunately, medical monitoring service centers are not CSAA Five Diamond Certified.
The Bottom Line
ADT Home Health is a trusted name in the industry. Monitoring services are available 24/7, so there is always someone to respond to your emergency. There are three options for medical alert devices that include Medical Alert Basic, Medical Alert Plus, and an On-The-Go emergency response. ADT Home health requires new customers to pass a credit check in order to be eligible for their medical alert systems & services. Read ADT Home Health reviews below to see what current and past customers have to say.
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Ella Perry Minneapolis, MN
7 years ago
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5 years ago
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LUCIA DULFEY
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8 years ago
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6 years ago
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4 years ago
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5 years ago
