ADT-Monitored Security is a home security company based in Florida that affiliates with multiple dealers selling ADT authorized equipment. Founded in 1874, ADT-Monitored Security is one of the oldest and largest security companies in the world. ADT security systems offer an array of services, ranging from home and business security to fire monitoring and carbon monoxide monitoring.
ADT offers interactive solutions starting at $28.99 a month and has optional features such as video surveillance and the ADT Pulse app that can make you feel at home when you are away. ADT-Monitored Security has several equipment options with plenty of add-ons to personalize your security system to your needs. Check out ADT-Monitored Security reviews below if you want to know what customers have to say about the home security provider.
ADT-Monitored Security offers its customers alarm packages starting at a $28.99 monthly fee, which is very reasonably priced for a starting plan. A basic home security system includes 24/7 security monitoring, a control panel and a small array of sensors such as door sensors, window sensors, and motion detectors.
ADT-Monitored Security also has one of the longest money-back guarantees in the security monitoring industry with its six-month, money-back guarantee. You won't find this with most security systems or alarm monitoring services.
The ADT Pulse app is a mobile app that allows you to not only adjust your security system but also work your home automation features including opening and shutting your garage and controlling your home thermostat. You can sign in to ADT Pulse Interactive using any mobile device. You can opt to receive emails and text alerts with security updates, and you can also manage all Z-Wave smart devices from the app.
ADT offers many z-wave devices for automizing homes. Equipment includes some of the following:
All of these smart home devices can be accessed from the Pulse mobile app and adjusted to your liking.
Similar to other home security providers, ADT also offers a medical alert device as part of its offerings. The device features fall detection so if you fall while wearing the device, a signal will be sent to ADT's monitoring center. This gives you protection in the case of a personal emergency.
ADT-Monitored Security also offers a large variety of extra equipment, including security cameras, motion detectors, flood monitoring, fire monitoring, carbon monoxide monitoring, and even medical alert monitoring for people who are prone to health issues such as falls. ADT Medical alert systems come in three different plan options that range from basic pendants that work inside the home to GPS locating devices.
ADT-Monitored Security offers to cover up to $500 of your homeowner's insurance deductible if a burglary occurs at your home when your ADT security system is armed.
ADT offers landline as well as cellular connectivity. Although this is slowly becoming the norm, many home security companies still only offer landline connectivity, which can be an inconvenience for consumers who don't have a landline. It's convenient you don't have to worry about that with ADT.
ADT has three high-tech cameras you can choose from: a video doorbell camera, an outdoor camera, and an indoor camera. We'll list information about each below:
ADT's video doorbella camera is equipped with motion detection as well as 720p HD video. You can use the camera to see who is at the front door as well as communicate through the two-way speaker. The camera also has night vision and a 180-degree viewing angle of your porch.
ADT's outdoor camera is weatherproof, motion activated, and includes 720p HD video. The camera also has night vision so it has a high-quality video feed even during dark hours. You can watch live video feed from your phone as well as store video clips and get alerts when motion is detected.
ADT's indoor camera is similar to the outdoor camera in that it includes 720p HD video quality, night vision, and motion-activated alerts. You can watch live video feed from your indoor camera, but the indoor camera is not weatherproof like the outdoor camera is.
ADT-Monitored Security requires that you sign a 36-month contract for your alarm system as a new ADT customer. By industry standards, that's pretty low, but if you choose to cancel at any time, you will be required to pay 75 percent of the remaining cost of the contract, which can be expensive.
ADT-Monitored Security also requires that one of its technicians come in and install your security system. This can be costly, depending on the package you select, but the typical upfront fee is $99. Many top-rated home security competitors don't charge any upfront fees at the beginning of the contract.
It is also required that as a ADT customer, you only use ADT-Monitored Security equipment. There's no option to use outside equipment. This can continue to increase the amount that you are really paying for your security system. While you may think you are getting a great price, make sure you pay attention to the extra fees associated with the equipment and installation. Make sure to ask your sales rep the hard questions about price and installation fees.
ADT-Monitored Security lists its main home security packages on its website, but it does not include detailed information regarding equipment and pricing information. We do know that the company requires a $99 activation fee and a monthly fee starting at $28.99. However, this isn't the price for all packages, so if you want more information, ADT-Monitored Security suggests you request a free quote on its site. Here is what ADT-Monitored Security does list on its site regarding its offered packages:
Traditional Package: Full security monitoring system includes a digital control panel, cellular connection, high-decibel alarm, entryway sensors, motion detector, wireless keychain remote, window and yard signs, backup battery, 24/7 monitoring.
Control Package: Includes everything in the Traditional package, plus the ADT app, which allows you to control your security system and smart devices from your phone or tablet. You can connect your smart devices and get email and text alerts as well. It functions on Z-Wave technology.
Video Package: Includes everything in the Control package, plus remote secure video that allows you to view footage from indoor and outdoor cameras on your mobile devices. You can also see live video and clips from triggered events.
With hundreds of consumer reviews, ADT Security services do not have a high star rating from customers. Many complaints note a difficult cancellation process, poor customer service, and issues with the professional installation. To read more about what consumers said about the company, see the full list of reviews below.
This company is horrid. They are not only extremely overpriced, but they are very dishonest and their customer service is a joke. BEWARE: their cameras only record for up to 30 seconds when there is motion, and then they won't record again for 3 minutes. They are completely useless and they don't offer any other options. I would strongly recommend buying a Google Nest. They are much cheaper, record 24/7 and the monthly fee is less than half of ADT's.
I had a service call performed and it was to repair their system that was not working. After the service call I signed the paperwork that was used to perform the service call. About a year later I tried to cancel the service and was told I had a three year contract. I have been with ADT for over 10 years and was not aware that the work order I signed was a new 3 year contract the technician never informed me of the and I cannot talk to anyone who is willing to help. I was told today that because I signed the piece of paperwork I was stuck until January of 2022. It just doesn’t seem fair that you cannot talk to a supervisor or manager that has the authority to cancel a contract that was signed without the appropriate notification
The product/service is ok, but the prices are too high. They tried to rope me into a long contract, but I didn't like being tied in.
STAY AWAY FROM ADT...This Company is a Scam and Deceiving. My initial conversation with ADT monthly monitoring fee was told to me $27.99 after system was installed l was informed my monitoring fee increased to $53.99 because l didn’t have a land line. No one never discussion with me about needing a land line to install alarm system. I inquired about the initial record conversation to be played back and they refused. I was told l signed a contract. The contract l received by mailed was signed with my name. It’s not my signature l don’t sign my name like that. I called to cancel the contract they gave me the run around. I was told your pass the 3 days cancellation period. I was initially told l had 30 days if l wasn’t satisfied l could cancel the contract. I only had the system for 7 days...They said you have to talk to Defender Security l said Defender Security who is that. That’s who came out to Install your system. I said l thought ADT installed my service. The technician that came out never mentioned he was a third party vendor. He said he was from ADT. ...ADT is misleading CUSTOMERS to do business....l notice there are repeated complaints about the same issues . As customers all of us who are dissatisfied with ADT Lies and misleading misrepresentation of service/contract and third parties vendors that we aren’t informed of up front need to write your Inspector General and Better Business Bureau. This has to STOP.... If l had to give ADT a score it would be a ZERO. POOR CUSTOMER SERVICE.........Please don’t do business with ADT you will be very disappointed . All they want is your money customer service isn’t there number one priority.
I was a satisfied customer of ADT for the first week. Now after 4 years, I know that I would never use them again. My overall impression is the business is all about the money. The protection was insufficient as well. I am a physician and often not at the home and not available at an instant to answer the phone and determine what alarm alerts had developed. All this company did was tell me there was something to worry about, but never really had a solution to the concern, and never called authorities to check on it. My biggest gripe, however, is the inability to cancel a policy. I retired this year, and needed to cancel one of my sites that had ADT protection. After 30 minutes and multiple people who 'weren't qualified' to deal with my problem I finally got through to someone who told me that two years ago when I canceled a rental property, I had requested a lower price. I don't remember making this request. As I recall, I was offered a lower price as an apology for their errors and how many times they had billed me wrongly afterward. I said yes, but apparently agreed to another 5 years of contract (which I did not do intentionally -- I already didn't like this company). So I am told I now have to continue to pay $56.11 each month for protect an empty building that doesn't even have a landline . It's a place to store things right now that accumulatively probably couldn't be sold for $56.00 in total. Yet they don't want to let me out of something I apparently mumbled yes to (I still somewhat doubt this) two years ago. I was already done with them, and will never use them again, nor recommend them to anyone before today's encounter. It had previously taken me several weeks to cancel a rental property that was re-purposed and didn't need protection, because they kept getting it wrong, even after over an hour of telephone time with ADT trying to get it right.
Here is how Adt works. You are offered to agree to an additional charge for an extended warranty. If your install is done by an authorized dealer rather than an Adt employee, you will be charged a 25.00 trip fee for any service call. Service techs are told to use refurbed equipment on service calls. These parts have a high failure rate. You can only have new parts used if you have no service plan and then will be charged full cost. This is an attempt to make extra revenue off of service calls. 104.00 and 27.00 each 15 mns is the current cost.
Adt outdoor cameras don’t record all events like they tell you. I was told that anytime there is movement they will record. This is not true!! I have had them out several times thinking the cameras were not working right and now I find out they only record 30 seconds and then time out for 3 to 5 minutes before recording again. We need better security than that! Terry
ADT has the absolute WORST CUSTOMER SERVICE imaginable. They deserve 0 stars. Kiara in billing was particularly bad. I would stay away from them and use a better and cheaper service with better customer service. Their "customer service" agents are defensive, indifferent, and lack authority to solve problems, even when the problem emanated from ADT's mistake. It is ABSOLUTELY IMPOSSIBLE to talk to anyone at this company. I literally spent an hour and a half on the phone being endlessly transferred to a variety of departments, each of which told me they "do not have authority" to help me with my problem, which resulted from ADT's mistakenly assigning two account numbers to my account. The number of departments they have is staggering, and none of them communicates with other departments. Each department I spoke with provided different information, and each department has an exceptionally narrow scope of authority. If I did not already have ADT equipment installed I would simply cancel my service. After more than an hour and a half on the phone I ended up paying a fee I did not owe, simply to avoid the annoyance of dealing with them further. Can other companies monitor ADT equipment? DO NOT USE THIS COMPANY!!!
With so many security systems on the market today, for the money, ADT just isn't worth it. You can easily find a comparable home security system for a lot less. Not to mention contracts, installation fees and the surprise 30 day notice when cancelling.
We've had ADT for 11 years and found them to be a very reputable When we first signed up we had a few disappointments regarding some of the incentives the local dealer promised. They never followed threw. The company though has been there for us and came several times to check out a problematic sensor on an office door in the barn. A new battery and some adjustments and we were back in business- no charge
First installed issues. Had to be reset so who knows how long it wasn’t working. Then the bill increased.....I’ve been out of contract yet I’m still getting billed! One bill over $250 & another over $350!
Never do business with ADT Bad deal from the beginning only hours after the initial sales call the sales person Brandon and I discussed the installation fee of 99.00 dollars I protested because every call and sales person said it is a free system so we he Brandon said would cut the installation in half to 49.99 I agreed and gave my card # less than an hour later I checked my bank and charged me the 99.99 dollars plus tax needless to say I was furious about the lie no integrity so I called and canceled the entire process demanding an immediate refund said I should see it in the morning 12/21 but it it is still in the pending column on my bank to which I will be calling Monday morning to stop the charge I also was not taking any chances after reading all of the bad reviews of them still taking out additional money i canceled my card, ,...beware they lie! disingenuous! boo!
Don’t sign a contract with this company! Once you sign the contract the only thing that they care about is getting the monthly payments. When we signed up they told that we could cancel the contract within 30 days if we were not happy with the service. I call to cancel the services two weeks latter because the pulse app never worked with the system. I was told that I had signed a three year contract and to cancel It would have to pay the contract out. Had multiple issues with the system dropping services for weeks at a time and was told by ADT that it was not their fault it was the cell tower. I have had the service for three years and it has never worked correctly. I finally got to the end of the contract and called to cancel the service and I am still having issues with the company. I get a different answer out of everyone I talk to and they still charging me one time fees even after they promise I won’t be charged anything else. Also every four to six months they try to raise your fees even when you signed a contract at a specific rate.
Sleep better at night knowing your home is safe. ADT is a great company. Their equipment is durable. Customer service is top notch.
It has been a perfect experience with now ADT. Our original system was installed by Protection One by the former owners. It was a great system. Now the push button terminal failed earlier this year. An ADT tech installed two new touch screen terminals, one at the front door and one in the bedroom. They are wireless and function perfectly. We were given the option for either another push button terminal (NEVER) or the new touch screen. We did make the correct choice for touch screen. We are perfectly satisfied with old Protection One and now ADT. The monthly fees have increased, of course, with the hi tech touch screens. We expected that. We have always received prompt and courteous service from ADT.
I have had ADT since May 2018. I've never had a problem with them. I had to call to change my number when i switched cable company. They came & switched it. I've had good customer service experience. Alarm went off because I entered wrong code n they called asap. Very satisfied.
My husband has brain surgery from brain cancer and I have many medical problems. Day 4 we wanted to go out of town system could not set due to their faulty system. We spent 1 hour on the phone with their technicians to fix it with no luck. We went out of town without use of an alarm.. came back tech fixed it but alarm went off police came. My husband almost fell I had to catch him due to this on going stress it triggered him into a seizer. Police had to come because system was triggered by the technician. Called multiple times disconnected multiple times and they only care about your money. They refuse to come get the machine that still not working because it need to be reset by another technician. Too much stress to deal with a supposedly brand new system. So sorry I got it will call my lawyer to see what can be done. Bad bad business specially when this is their system causing all the problems. Has NOTHING to do with us. Tracie Wise
I had many problems with them and the equipment but we had a good experience. The calls in the middle of the night because of a hardware issue. After the tenth time at 2am it took them 3 tries to get it working again. Don't do maintenance in the middle of the night is a good idea.
Stay away. Once you sign up they treat you horribly. I needed to make changes to my existing system and they wanted to charge me more than i paid to install the entire system. A friend just installed what i was looking to do for 1/4 of what they want to charge me to upgrade a portion of existing environment.
Buyer beware. Things will be fine until you need to cancel service. Then, brace yourself for hours of harassment. Don’t go with them. Their are many other companies that will give you the same service at a better rate but more importantly, allow you to cancel. My experience was nightmare
They don't even deserve one star a horrible company. They take your money even after you have paid them everything you owe. Wait months later thinking you won't notice. Tell you they don't know why then all the sudden come up with a reason why. Taking money from my kids because they think it ok to do. Lied told me I was getting it all back then came up with a reason on why I would not get the money back. Not one but at least 4 told me and 4 told my boyfriend different people. Told us we would be getting the full amout back. Just because they came up with a reason they now are not. Nothing but a bunch of Liars. #1 company yeah right they are 15 on here no telling how low anywhere else. When they treat their customers like this what do you expect.
I contacted ADT last month in Oct. I still have not received a contract or anything in writing other than a paper bill and email notification of an upcoming bill for 53.99. I contacted the ADT customer service 6 times within the last because of the promotion that was also sold to me included a refund for installation. Each representative promises to send an email with instructions for the installation rebate yet I still haven't received any email checked daily spam folder as well. Eventually I receive an email notification for my upcoming bill which I really appreciated the notification but it's not the correct monthly agreement the representative sold me during my installation call. I contacted the ADT to inform them of the error. They said it's out of the 30 days to downgrade but I say it not a downgrade it's in my contract I agreed to on the phone. However again, I've never received a written contract or confirmation. I asked that the recorded conversation be investigated so it can be honored as it was sold. I was never informed of any change to my agreement until I received the bill notification. I have been mislead other incidents in this short month by ADT as well. In my frustration I decided to cancel this contract completely. I was told I had 30 days, on 10/25 I called to cancel they said I had 3 days to cancel. At this point I still hadn't received the bill notification so I didn't know about the error. Then 11/1 I noticed the error and along with all the other incident over the past month with ADT and it authorized "Dealers" which they keep transferring my call to, I'm the victim on a scam. They have locked me into a contract by giving me incorrect deadlines dates, non existent promotions, and almost doubled my monthly bill amount for 24 months without my consent. I previously had Vivint for 6 years 49.99 a month, no issues better more modern equipment user friendly and efficient, however I was attracted to ADT lower bill promoted 36.99 and due to no longer in contract with Vivint, I went for the bait and got scammed. The ADT touch screen alarm panel looks outdated compared to Vivints, speaker phone options like Vivint had either if emergency can hear and speak to representative from monitoring center from a good distance in my home. My ADT experience is a nightmare, I’ll be returning to Vivint and spreading the word about how terrible America’s best alarm company is. I can’t even believe they can say this in there ads as horrible as everything has been. I am now realizing the other reviews people have written and it’s all similar. ADT is not a good company to get serviced from.
This is the WORST COMPANY I HAVE dealt with bunch of liars and bad customer service. Don't get them. I'm totally dissatisfied with the cameras their outsorced installers put in. They put an indoor camera OUTSIDE and my door bell camera has never worked. To top it off I did not get my $100 visa credit because you has to submit a request within 30 day otherwise u forfiet the credit which the initial installer did not tell me. Now I'm paying for nothing. I'm going to small claims court.
I am a new customer to ADT. The entire experience has been terrible. I would not advise anyone to do business with them. I could not get my mobile app to work and called in for assistance, very long wait time. Different people told me different things to correct my problem, none of which worked. One person even told me to use a different companies app. Finally 4th person was very good and told me to only call one department, not customer service as they are the only ones properly trained. It then worked fine. They have a $100 rebate available that when you download certificate you have to send a check for $4.95 for shipping and handling to get the rebate. You also have to send this 3rd party a copy of your front page of contract, with all your personal information. Don't they get it that we don't want all our information shared to people we don't know. You would think a security company would understand that. All my contacts with anyone who works there has been horrible with the exception of the one employee.
They provide good service, but I wish they would provide free/inexpensive upgrades to their equipment. The system we had grew out-dated in a few years. It worked but was very low-tech compared to newer systems
When I lived with my grandmother she used ADT and I always felt safe and it was easy to figure out how to type in the codes.
I grew up in a home that had an ADT alarm system and I always felt safe. It was easy to set and they responded promptly when needed. They were great!
wouldn't even it give a one star. been waiting5 days now for service .numerous tranfers, be here within 24 hrs then 24-72 hrs still waiting. terrible service
ADT has been easy to install, I am able to log in and out easily and turn it on and off and do not have alarms tripped. They have given me the peace of mind to know that my home and family are safe.
Dont use ADT . I called to see about a system they wanted my SS # to check my credit I said no they said we can check it with your name so I gave it to them thinking that was weird but it wouldn't ding my credit score then they did the gift card trick like you see on these reviews.. They asked for credit card number then they would reimburse with the gift card so I agreed. When the salesman came out Dan L. He opened a new box with a system in it, I looked at my daughter who is my witness to all I'm saying and she said um we're just looking today he nodded his head yes.. little did we know he was setting up a system before I even knew the price etc.. then later he tells us how much over $1,000 for equipment, $60 a month and 3 yr contract.. well I knew I wasn't doing that and my daughter said we would get back with him later if we're interested, he said he could leave the system for 30 days just to see how to handle it but if I had an emergency to call 911 bc it's not activated we agreed, so he leaves. Then 3 days later I get a charge on my CC so I called them and asked what is this?? She said on your contract.. Omg.. I said I never signed a contract.. yes you did she said I can send it to your email, so I get it and said again I didn't sign that and it doesn't even look like my signature on the E pad he used to forge my signature.. she said oh it wouldn't look like your signature.. really ! This was July 12. She said I could cancel my contract well I was livid bc I never signed a contract so I'm not agreeing to that.. so now it's the middle of September I have an attorney on it then they want to release me from my contract.. I said I never had one. Also my attorney advised me to write the Attorney General where you can file a complaint SO I DID.. they sent a letter to ADT and Defenders their 3rd party team in which I was told Adt uses them to get the sales/contract and the set up.. then ADT buys the contract from them, what a scam! So my daughter and I have spent hours upon hours , attorney advice, Attorney general and it's still not over bc I won't sign a release of contract bc I Never had one!! Please all of you write your attorney general that was a big step in ADT/ Defenders doing something. I'm like the rest of you if I could give a negative star I would do -100 oh I shouldn't leave this out.. so they refunded the two charges back to my CC but they have their call center people harassing me to pay my bill.. oh that makes sense! Again -100 stars. Fraud all over it.
I have been pretty happy with our alarm ADT-Monitored Security system. Our package is around $30 a month and it comes with a 6 month Money Back Guarantee. We have window sensors, door sensors, and motion detectors as well. We have 24/7 security monitoring which gives me a secure feeling when I go to sleep at night. For a dollar a day you can't beat that!
Loretta Loop Smith
Promises of great customer service at a premium price. We had them for years. No significant problems except cameras going off -line everytime the power goes out and they had to come out. Then we decided to remodel and needed to have the service turned off for a period of time. That was a hassle all by itself. Then trying to get it back on was a disaster, but they kept billing us for months when the service wasn't connected. The service people came out a laughed saying that reconnecting our service would take hours and hours and cost over a$1,000. We switched to a different company that actually does give service once you pay for your equipment.
ADT never provided any semblance of customer service. Since I ordered it disconnected, the alarm system pad on the bedroom wall continues to chirp (beep) randomly ... usually in the middle of the night. I despise this company.
Toni L Boyd
Came to install system on the 23rd but didn't have yi-fi yet so they didn't install anything, just drilled a big hole in the wall. The installer called and told them to cancel the order and I called the customer service the next morning (24th) and the girl told me I needed to call David. Spoke to him and he said he would cancel the order. On the 26th they charged me for the installation that they didn't do. I have called 2 times since then and was told on the 30th that it would be in my account within 24 to 48 hours, but it is the 2nd and still no refund. I don't know Why they charged me 2 days days later for something they didn't do. Not happy.
I had ADT for 40 years. Never had a problem. Quick service and the police is always at my house within 5-10 minutes.
I do not feel safe with this security system! I bought ADT security 10 years ago after my next door neighbor was burglarized. I had them out late last year to check on a problem with my system. They originally had me replace batteries in the hallway which did not resolve the problem, then tried to charge me a $100 fee for a service call even after it was determined that my system was not even working for 2 years!!! So after I found out I was without security for 2 years without even knowing it, I asked how i could periodically check to see if it was working. One way, I was told was to do a live check. In other words to trip the alarm. Last night I decided to do that. As the alarm started, for what I thought was an eternity, I thought I would go deaf. And then a voice came over the system saying "ALARM, Garage door", maybe three times, and all I kept thinking was NO KIDDING!!!! And no "LIVE" call! What a joke!!! I finally inputted my code and a recorded voice came over "disarmed, not ready to arm"! Then a phone call voice recorded saying since I inputted my code I did not receive a "live" call???? REALLY???? Then I called the number that had just called me and the woman on the other end was laughing...I think at me!!!! I said to her, "What if someone was holding me or my grandchild at gunpoint and I had to give them the number, she then said a 4 digit number that I could have put in as a distress number that would have alerted the police. I was a more scared than before because if she just gave me that number that freely, how many more people know that same 4 digit code??? I have paid this company about $7000 over 10 years and believe I would have been better without it!!! I hate ADT and will be looking for another security system in the very near future!!!!!
I recently sold a home that I had a three year contract for an ADT security system. I read the contract word for word and on page 5, section 2 it clearly states that you may cancel your contract at any time and pay 75% of the remaining monitoring fees on your contract. I called a week ago to cancel the service and had the exact amount of the remaining 75%. After being on hold for over 40 minutes, the rep told me whe didn't have a copy of my contract. She informed me that I would have to give 30 days notice and then allow another 2 weeks for them to send me my final invoice for service. She could not tell me where in the contract that these parameters were stated. I then informed her about page 5, section 2. She said "hold on, I am reading your contract". Ten minutes go by and she finally says she has to transfer me. I then (for the fourth time) have to start over by giving my name, address, ect. to another rep. I then inform her about my issue and said I just want to cancel my service and pay the remaining 75%. I started to protest and she hung up on me. So you are telling me that if I buy a house that has an ADT security system installed that the former owner has complete control over the system for another six weeks after we have closed and the deed has been recorded? I still have access to the system both online and my phone app. That is absurd and scary. I contacted ADT via their online chat, explained my situation and they said I would have to call the cancellation department back and they could not help me any further. Absolutely ridiculous! I am now having to set aside another hour away from work to be able to call and start the process over, with no guarantee that they will cancel and charge me 75% of the remaining balance due just as it STATES IN THE CONTRACT. I am a real estate agent and will NEVER recommend that my clients use ADT again. Awful company, inept cancellation department and horrific customer service.
ADT has a great brand, but they use that to overcharge their customers, especially relative to the new start ups in the space, like SimpliSafe. On top of that, they lock you into multi-year contracts and if you move or need to cancel your service, the only option is to pay off the entire balance. I understand this model if you are paying off equipment, but for them you buy all equipment up front as well. I highly recommend you try anyone else.
I have had ADT service for several (10-15) years. My experience is as follows: PRO: 1. Reliable monitoring service 2. Good APP 3. Friendly personnel on phone service 4. Service (Tech) on site personnel are savy and professional CON: 1. Must pay for service calls 2. Monthly service charges continue to escalate. I started at $39/month and charges are now $52/month. Thinking of switching vendors
We have used ADT for over 25 years. At one time we were satisfied, but we live in a rural area and the people who serviced our equipment were very good. For several years the service has been next to non-existent, while their monitoring fees continue to rise. Now, if I want a service technician we must wait for the nearest tech (ADT claims that is ~100 miles) to be in the area. I'm cancelling ADT this week.
Wish I could give ZERO stars. Worst company I have ever had the misfortune to do business with. Lies and coercion are their tactics. Do yourself a favor and DO NOT USE THEM!! They will not meet you halfway even in distress circumstances. I have to pay a $1,100 early termination fee bc my new house already had a security system and I do not want to move this one. The reps are all rude and hateful. They stick to the letter of the law with their contract, not realizing the ill will they are generating. I have had three siblings cancel ADT bc of the shameful treatment I have received. What goes around comes around. I am on a one woman crusade to protect my friends and family from this evil company!!!
ADT has some issues but by far is the best and most reliable security system available. After my father who lived 98 miles away passed away minutes away, my nephew who had lived with him had to be evicted. My nephew broke into the house and stole EVERYTHING he could pawn. He continued to break into the house for revenge. We got ADT, love the app, the response and their relationship with the local police stopped him from breaking in and destroying the work we were working on to improve the house. The app gave me the security knowing I could always check the status of the system. My nephew tried to tear out the electrical system to get into the house but the backup power system contacted , they also ADT who contacted me, they contacted the police who dispatched the police to the house. Very reliable system. Because we had ADT I could sleep at night. We were allowed to cancel the contract after only 1 year, no penalties due to selling the house. ADT worked with me and did not stick to the contract. Not only do I recommend them I am so very thankful they protected the hard work put into the house to sell it. The equipment was failsafe and so worth my piece of mind being so far away. The dispatchers at ADT were always very sympathetic and efficient. Well worth the cost for such outstanding protection. Also the sales reps did not try to oversell, each time we had to upgrade they did not pressure us, they let us decide what we needed. I live in Calif, not only miles count but traffic conditions can turn a 90 minute drive into hours. ADT prevented me from going up a 3,500 foot hill to check on the house.
Service did not work as intended since they use AT&T as their carrier and AT&T did not work. They spent 8 hours at my house only to tell me that. They had to come back to try with an additional antenna and that was to no avail. I had the service removed but canceling was a hassle and I initially still did not get my money back. A lot of upselling. Maybe they're a good company with an established dominance in the industry, so just be sure to confirm that AT&T will work well in your house and that you're fully aware of all your upfront costs and monthly bills.
For the most part our security system and cameras have worked great. We ran into trouble when our cameras stopped working for no apparent reason. I spoke to Malik on the phone to ask for assistance but I kept hearing him reiterate the cost of having a technician come out to fix the problem. Of course, I’m paying nicely for the system to work in the first place. He started talking in “tech” language, telling me to locate a black ADT Netgear tower. We don’t have one and he was made aware of this very clearly in the beginning. After 20 minutes of a wild goose chase trying to locate the necessary ADT device in my home per his insistence (one would think the equipment and location would be documented by ADT), he’s made aware that I can only find a small white device plugged into an outlet. I eventually fixed the problem but I was left feeling frustrated for receiving inaccurate information and unhelpful “assistance” from this ADT employee. A few times during the call I waited while there was dead silence for minutes on his end and had to ask if he was still there on the line. I’ll give them one more chance.
The Real ADT
I have had no trouble with ADT in the fifteen years I have been working with them. I always call the ADT authorized service number, and get great service. When my unit showed the battery was low, they told me to buy it locally because of the difference in price. I believe that some of these low ratings come from the scam company. About two years ago we were contacted by a company calling itself ADT. They offered us an unbelievable upgrade on our system, so my wife asked them to call back so that I could hear about it. They did call again, and it sounded good, so I said the representative could come to our house. I again asked if this was ADT security, and the person on the phone said they were associated with ADT. I didn't feel right about this, and started doing some research. The company was NOT associated in any way with ADT and had horrible reviews. They also ran a credit check on me without any authorization. They only wanted my money. The day they were to come, I had security at the gate refuse entry to the neighborhood. Luckily, I hadn't signed any contract, because they continued to pester me about "Why I didn't want the "ADT" service upgrade. Check out the contract you have, and make sure you call the authorized ADT service number. I still have my original contract with ADT in my files, and they haven't broken any of it yet.
We unfortunately got tangled up with this company June of 2018. It’s been one complete giant nightmare. We’ve experienced equipment that was ordered and not in inventory, equipment that was malfunctioning (keypad automatic lock sticking which resulted in being locked out), techs not explaining equipment and or company (your limited on recordings, it stops if you don’t know how to set up and delete and monitor), extreme poor customer service from the second your attached to this company from conversations to email content that is misleading & untruthful and harassing (doesn’t explain the connection with Brinks, uses threats such as Brinks doesn’t want you as a customer if payments aren’t made—yes I receive these weekly), poor training, high turn over (a contact left I was trying to call and for months nobody got back with my issue because the voicemail was never checked and I could go on and on. Today I actually called Brinks and I’ll be sending all this proof to them today, Brinks, denied the statement that ADT was making in emails about not wanting or giving me up as a customer. If you don’t want your life on a daily basis in stress and want to be SAFE in your home DO not contact this company. They need to be dissolved and should be ashamed of theirselves.
If I had the option they would receive 0 stars. SAVE YOUR MONEY & DON'T WASTE YOUR TIME!!!!! The phone reps are completely incompetent!! I set up my account with ADT in December 2014 under no contract at a rate pf $52.99/mth. I realized that the rate had been periodically increasing without any notice from ADT so I called on June 17th to cancel the service. The prick on the phone offered to give me a rate reduction back to my original $50/mth for the next 5 years so I said sure. He placed me on a brief hold and came back to the line and that's when his little scheme started. He carried on so rapidly about the terms & conditions and quickly threw the word contract in at the end and that if I canceled before the 5 year period that I would still be responsible for 70% of the total charge over the 5 year span. Clearly my response was "No I do not accept! I am not under contract now, nor am I going to be!" I told him to go ahead cancel, he then offered $55/mth without conratual terms for 12 months so I asked what's the catch? Again, I would have to call back in 12 months for another rate reduction. I said ok, I can deal with that. Well, today I noticed a charge to my account for nearly $70 from ADT. So once I again I called and was very nice as I explained the situation (which clearly I shouldn't have to do if they notated their calls properly.) Anyhow, the rep confirmed with her manager that the rate reduction should be effective June 17th but that I would have to be transferred to Account Management for the manual credit but that the hold time was 10-15 mins. Ok, no problem. So here I am holding for the extent of that period, when I am the one calling due to their mistake, and their line disconnects me. At this point I was starting to become frustrated. So I immediately called back.... Explained my scenario all over again and stated that I have already held for the 10-15 mins and was not going to hold again. So the prick on the phone this time, named Corey, told me that I need to call back in the morning when their phone volume isn't so high and hung up on me. At this point, I was pissed and right back at square one wanting to cancel the service and cut my ties with this incompetent company!!! I called back for a 3rd time on the same day (today) within an hour. I obviously had to explain myself again and the rep now tells me that she is going to get someone on the line immediately to assist me as she apologized for my inconvenience. Unfortunately all she did was drop me right back into the hold queue for Account Management. So again I waited as I was determined to cancel this crap service asap!!!! After about a 15 minute hold another rep came on the phone. I again explained myself and situation for the 4th time today. She went on to state that I was a long standing customer and she wants to help me and was very apologetic. So she offers me $19.99/mth for 6 months. I asked if she was joking and reiterated that I finally got to her after over an hour of trying to cancel the service. I went on to say that I am not going to play games with a company that offered me $55/mth last week to $19.99/mth today. So she went on to explain that processing of the cancellation takes 30 days and I will receive a credit of $16 and change at that time for the difference of $69.84 and $55 that it was supposed to be changed to. I insisted that I am canceling service effective today June 24th and expect a full refund that was drawn from my account today of $69.84. She said "thank you" and hung up on me! I HAVE NEVER DEALT WITH SUCH RUDE PEOPLE ON ANY OTHER CALL IN MY LIFE!!!!! THE LACK OF CUSTOMER SERVICE IS COMPLETELY UNBELIEVABLE!!!!!
They told me the service was 47.99 a month! But its 64.99 a month instead! The dude feom adt that installed the system was a moron! I live close to a railroad track and the moron put a window sensor on the garage side door it would go off every time a train went by. I was almost charged 25.00 by the city i live in because the police kept comming out for a false alarm because the installer moron again put a window sensor that senses shock instead of a door sensor that goes off when the door is opened and the sensor beam is broken. They must be charging us 25.00 a month alone for the adt pulse app on our smart phones. The app is free so should the operation of it on our phones as well. They also said since i dont have a land line it would be a bit more because i dont have a land line installed at my home. Cone on! Its 2019 who still has a land line? This is a smart cell phone conutry anymore! And the 36 month contract is B/S as well! They shouldnt be able to do that kinda crap! If you wanna cancel you should be able whenever you want to!
My house was broken this weekend . The alarm went on. However ADT did not alk the police or notify me. Their answer "we did not get the signal " called and they hung up.
I’ve had ADT for 2 years now. In those two years I have had to move twice. The thing you need to realize when you move is.... they completely renew your contract each time you move. The previous contract doesn’t roll-over to your new house. So now that I am moving for a third time, my 3 year contract starts all over again. I do not have an additional $1000 to spend to Break this contract and get rid of this security system. This is problem 1. My next issue is the customer service. Nobody communicates with anybody appropriately. The incompetency is amusing. So customer service is absolutely useless. Don’t bother contacting g them for anything. You will leave with more questions than you came in with. Now... today, the ADT person comes out to my house to set up the equipment for a third time.... and a third time I have had to pay a $100 instillation fee. The idiot has no ladder and just put up smoke detectors where he could reach. I told him to take down the equipment and put it in areas that weren’t in the middle of a room. First I had to go to Lowe’s and buy a ladder for the idiot. I guess I needed a ladder anyways for our new house, but I hate that purchase happened because the idiot came unprepared. The idiot was nice and handled my frustration well. There are many other problems but specifically the movin department and customer service need a brake check. Completely over there heads. Not to mention the price of their equipment. Will charge you an arm and a leg to keep you safe. They have no problem taking you money but the return isn’t worth it. Don’t let their advertising convince you deceive you. There is a lot more money involved to secure your home that your not told upfront.