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8.1

Overall Score

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Hector Morales Miami, FL

Haven't had much interactions as of yet with your institution, but do greatly appreciate the promptness in processing my application -- handled very quickly....awesome. Thanks!

7 years ago

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Carol Saint Charles, MO

It was very good. My only complaint is that no one mentioned the 5% fee before the loan went through. I was very surprised when saw the amount that was deposited in my account. I then read the flyer I was sent and found the fine print at the bottom on the back. I think that that should be printed a little larger toward the top on the front of the flyer. Otherwise you would have had 5 stars.

7 years ago

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Robert Koehler

No prepayment penalty, saving interest on loan

2 months ago

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Ida Hernandez

Everything was a great experience thank u

2 months ago

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Silvia Martinez

Loved how fast they were with a response and disbursing

2 months ago

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Tanesa Kassa

Love how Upgrade help people finance things in life!

2 months ago

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Rosa Castillo

It was easy and everything was explained as I went through the process.

3 months ago

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rocio gutierrez

The process was smooth and straightforward with no hidden fees.

3 months ago

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Cam Hall Richmond, VA

Upgrade is a cool up and comer with a shiny start-up feel, but it can feel disjointed. As an account holder and even a recipient of one personal loan I'm still offered personal loans as if I'm a new customer and when I applied for the personal loan none of my bank account info transferred over. Account management is simple and easy, but overall it feels like they're still figuring it out.

3 years ago

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gricel valdez AZ

Upgrade was the first loan company I went to for a bill consolidation loan. They advertised low rates, fast approvals and easy paperwork. They did everything perfect. Customer service was excellent. The turn off was all the paperwork. Everytume I thought my loan was done it was " we still need this" or "were missing that." They were very thorough so if your in a hurry these people aren't the ones. If you can wait the rates and fees are worth it!

3 years ago

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Alice Kirchgatter Los Angeles, CA

Upgrade is amazing! The process for pre approval didn’t impact my credit and that was a big deal for me. It was such a breeze for the approval and I received my funds the following day. Their online system makes it easy to understand as to where you are with your loan. I highly recommend upgrade if you are needing extra cash for whatever reason.

3 years ago

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Ted Johnson Pleasant Grove, UT

I recently did a loan with Upgrade and it was easy to do everything online. The step by step process was easy to navigate and they gave me quick feedback on the decision. The interest rate is a little high, but fits perfectly to what I need and can get right now.

6 years ago

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Theresa

This experience was great quick easy no hassle process I'm very pleased. Thank you Upgrade!

4 months ago

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Teresa Brown

The best I have ever had with a loan. Helped me out when I needed it most and I thank you guys so very much.

6 months ago

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Aundria Morgan

I am appreciative of the reliability of the services and the availability of funds that I can depend on.

6 months ago

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Melinda

Amazing didn't take long at all. That's what I'm talking about fast approval!!! Can't wait for an increase Lol!

8 months ago

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Spanky

Easy from start to finish! Great interest rates!everyone very friendly and had answers to my questions!

8 months ago

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Kenny4Me

I have been very pleased with the process from start to finish. Very easy to apply and you receive your money quickly.

8 months ago

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Juan Carlos Valdes

It was a great experience again on getting approved and the process was easy. Thank you again for the opportunity to be a customer.

9 months ago

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Dahlia A. Steensen

Overall, I am very pleased with Upgrade!! Your representative Isaiah was patient, professional and quite knowledgeable, a pleasure to work with.

9 months ago

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Angie Roberson

The Representatives are very professional, knowledgeable and polite. Excellent customer service! Thank you for a job well done.

10 months ago

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Bonney Johnson

I highly recommend Upgrade. The process was so easy. They have the best rates in comparison with many other companies. Thank you!

11 months ago

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Charmel459

The easy application process I also opened a checking account but the system won’t let me fund it No explanation as to why.

11 months ago

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Eduardo Hecker

It was easy to apply and not too much paperwork. I'm very happy that my loan was approved ant the money deposited in my bank account in less than a week.

1 year ago

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Alma McCullough

I was not happy with the 1st Rep I spoke with, she was not very helpful. The 2nd was better in finding a solution for us to complete the application process . We finished the process and all questions were answered. Our experience improved.

1 year ago

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Price Family

I liked how easy the process was. I also appreciate a company like yours that would approve me for a loan even though my credit is not the best and help me make it better!

1 year ago

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AnnMarie Lake Worth, FL

Within 24 hours of applying, the money was deposited into my account. No hassles. It was one of the easiest financial application I’ve ever experienced.

2 years ago

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Tyrone Hall Odenton, MD

I requested a $30,000 personal loan and was approved in one day and received my funds in 2 days to my bank account. The process was so easy and fast.

2 years ago

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Vickie Hernandez Cervantes Charlotte, NC

I am so grateful for the timely processing and transfer. Your company has been a great source of financial stress relief. I would highly recommend Upgrade to anyone.

2 years ago

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Jeffrey Ballard Erie, PA

I applied for a loan and thought that I had it filled out right, but I didn't. I called them and they walked me through all of the areas that I had missed.

2 years ago

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lacey jo Ocala, FL

Getting an upgrade loan was an easy process, from applying to making payments back on the loan, upgrade makes it super easy and painless. Customer service is super helpful.

2 years ago

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Tracy Wilkerson TN

I like the convience of the loan application and quick response of the loan requested. Though I have another loan through UPGrade with excellant standing and was hoping for a better interest rate

2 years ago

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Shannon F Sparks, NV

Took me about 5 minutes to apply for a new personal loan. Approval received in 30 mins and was funded the next business day. Very satisfied with Upgrade up to now.

3 years ago

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fk osi Sacramento, CA

The loan process was very good; fast and easier; did online loan application on Sunday ; money in my account my Tuesday morning without interacting with a customer service representative

3 years ago

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Audrey Studivant Raeford, NC

My loan experience with Upgrade was exceptional. The loan process was short and I received my loan within 24 hrs. I'm a very satisfied Upgrade customer.

3 years ago

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paul zywicki Yampa, CO

It was very easy to apply The response time was excellent The money was in my bank account when they said it would be Definitely put the app on your phone

3 years ago

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Sylvia Sanchez Fremont, NE

The application process was very easy to do, my agent was very knowledgeable and made the process easy. I had my loan in deposited in my account in 1 and a half days. Highly recommend.

3 years ago

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G. Daniels

Applying for the loan was an easy process. Upgrade provided several loan options to fit my budget. They paid off my creditors within days of approving my loan.

3 years ago

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Wendy Culpeper, VA

Upgrade is the greatest personal loan that I have ever gotten. It was easy to apply, found out quickly and received my money the next day. Upgrade is amazing!

3 years ago

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Cathy Bryner Newville, PA

Simple application process and fast delivery of funds into my account. Explained the process and flexible payment dates! 100% recommend to my friends and family!

3 years ago

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JP Houston, TX

My overall experience is pretty good. It was a bit of long wait for the process but we got it done. I am thankful for them, I have paid off all my bills.

3 years ago

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LaDonna Dehoyos Chicago Heights, IL

I was pleased with the process of the loan application, However; I'm very upset that this affected my credit as before applying for the loan, it stated that my credit score wouldn't be affected.

3 years ago

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Rebecca Richardson Houston, TX

Quick efficient processing of applications and clear directions. Thorough and user-friendly communications between lender and customer, friendly service and no fuss.

3 years ago

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Melissa Prairie Grove, AR

This was the quickest loan approval I’ve ever had! Super simple and great experience overall with loan amount and showing of estimated loan payments.

3 years ago

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Beverly Woods Cleveland, OH

Just when I thought I couldn’t get any help I found upgrade, it’s been really helpful, an easy access to solve financial stresses, I feel it’s my second breath!!

3 years ago

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Ronald Howerton Jackson, TN

I like the fact that it was all done on line ,no meeting anywhere or waiting for an answer quickly done in a matter of minutes,thanks again…great streamline loans …

3 years ago

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Kalleb Wilson Philadelphia, PA

Process was si.ple and easy and I liked the fact that it was incentivised with direct payments.. so many people I've known have taken loans to consolidate debt just to use it and go in more debt

3 years ago

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Matthew Giannette Alexandria, VA

Easy to work with. I personally like live people on phone. However, internet application & email is ok. I truly need a loan a bit larger to have more funding for business advancement, more equipment & such.

3 years ago

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Thomas Rooney Cape Coral, FL

The process was quick, easy, and approved within two days. The funds were deposited one day after approval. I would suggest Upgrade for any future persoanl loans.

3 years ago

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Felicia Bady

My experience with upgrade has been good form day one process and approve within min the young lady who assist with my account she was great my account was approved and my bills and fund was in my account within days my debt card took long 7 day other then that happy bout my decision with up grade

4 years ago