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7.7

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Pixel426 Rosedale, MD

Bank funding was fast, but loan repayment is taking a very long time. Customer Services is severely lacking. Phone lines don't work, and email is answered by a bot, taking 3-5 days. I'm at the point where I'm feeling nervous, and that's not cool!

2 years ago

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Eric St John Leedey, OK

All of the agents where completely help and had extreme patience with me. Made me feel important and not just another customer. Would recommend to anyone

2 years ago

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Ashley Behringer Grapevine, TX

It took about a month to get approved so that’s frustrating. Other than that I was happy to see my credit score improve after using the loan to consolidate debt, but I’m still on my first month so still feeling it out.

2 years ago

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Edwin Torres New York, NY

What I liked most was the quick responsiveness for an emergency. There was no time wasted money was sent right away. My dislikes were the fees to the 3rd party bank. I was not given all the money approved for.

2 years ago

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Robert Graham Pensacola, FL

the company was very fast to show me my offers after very few documents the money was posted in my account in 2 days i am very pleased with the service

2 years ago

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JAI SINGH Perth Amboy, NJ

So over the years I have used upgrade for personal loans, and their process - from application to disbursement of funds used to be very efficient and fast l. But this time around - took them almost 60 days . Application was in review state for over 40 days. Any time you call the reply by the answering person was " your app is in for final approval".

2 years ago

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Guru Houston, TX

Super Quick Approval Loan Process. 5 Star rating. Even for immigrants like me... Kudos to the team in believing and giving loan to people who are in need. Thank you...

2 years ago

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Sarah White Oakland, CA

I like the programs offered by the company. I don't like how difficult it is to speak with someone in customer service. I've called and been put on hold two times for more than an hour and never reached anyone. The online options are not extensive enough for a customer to be able to answer or solve their own questions or problems.

2 years ago

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chris patrick Houston, TX

Absolutely amazing helped me pay off a credit card that seemed like I was never going to be ave to have a zero balance. Automatic payment makes it even hassle free

2 years ago

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Cindy Little New York, NY

The loan process was very easy, and very fast. My accounts were paid off/remained sent to my bank account within a couple days of applying for the loan.

2 years ago

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Heather Rodriguez Grand Rapids, MI

Hello. So far so good. However, one of the credit cards hasn’t been paid yet. How do I get that fixed. According to your site it has been sent, but no payment was posted for the card ending in 5330.

2 years ago

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Buddy Wake Forest, NC

The application is simple & easy The approval time was very fast. When I called for info the agent was very friendly & knowledgeable. Would recommend to everyone

2 years ago

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Mary Hanak Ennis, TX

The company was quick at reviewing my information and processing my loan quickly. It was an easy process. And the payments are more reasonable than other options.

2 years ago

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Marc Tucson, AZ

The customer service with Upgrade has been excellent! The approval process was fast and easy, their rates are very fair. I would highly recommend Upgrade.

2 years ago Edited September 14, 2021

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Richard W Duncan Kilgore, TX

I had a great experience the people were great and did what they said they would do I will recommend them to anyone that needs a loan just a great company and staff thank you

3 years ago

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Jessica Columbia, MD

Extremely easy application, the paydowns to my credit cards and remaining funds were sent/deposited extremely fast! Excellent company to work with! Thank you!

3 years ago

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John C Bridgewater Southfield, MI

All of my questions were answered so I could understand the loan process. The person was very nice and making sure that all of my questions were answered to my satisfaction.

3 years ago

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Jackie Moore Philadelphia, PA

The application process was easy and the website user friendly. The processing time was very quick and efficient, with the monies deposited within one day after approval.

3 years ago

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mmcquain New Port Richey, FL

Good, fast communication. Easy application process with quick approval time. Monies transferred quickly and I'm on my way to better financial health. Thank You Upgrade!!

3 years ago

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Michael B Farmington, NM

The process was fast and simple. Excellent service overall. Will recommend to family and friends and will use Upgrade in the future with no hesitation.

3 years ago

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Stephen Romano Georgetown, MA

Sign up for loan was quick and well organized on website. Loan review and approval was quick and dispersal of funds to credit card companies was efficient.

3 years ago

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Deborah Lazarri Turlock, CA

The first time I worked with Upgrade everything went a little bit more smoothly than this time, but considering we are in the middle of the COVID-19 pandemic and I’m sure there are problems with that I can honestly say things went as well as can be expected. I am grateful for the loan and the ease of paying automatically.

4 years ago

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Linda E

Upgrade is very user friendly, respectful of the client's situation and needs and doesn't tie you up with a lot of red tape. Very fast and efficient service!

4 years ago

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Octavia Olathe, KS

It was quick and informative. My money was in my bank account in 1 day, and one of my charge accounts was paid off immediately. It came at a time of desperate need.

4 years ago

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RC Corcoran, CA

So far i am not very impressed. I finished every thing online as asked and then received a call. I spoke with the rep and gave everything that was asked. The rep stated you should hear back today or tomorrow and then get your funds. I havent heard back at all. I also sent them an email and it was never responded to. I will call next week to see what the hold up is. Everyone else shows they either got their money immediately or were left on read for weeks.

4 years ago

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Jacob Glenn Mount Ulla, NC

Very easy process. Application was reviewed and approved within a couple of days and funds in my bank account before the end of the week. Customer service was very helpful.

4 years ago

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Ruth Loganville, GA

Upgrade gave a me chance to correct my situation within time as needed. Also, they work with however situation that comes through to make sure everything is well secured.

5 years ago

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d.brown Hattiesburg, MS

at first i thought this was another letter in the mail offering you 40k scam mail. turns out to be the real deal fix rate approval in 48hrs money in the bank less than 36hrs.

5 years ago

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Linda Butterfield Knoxville, TN

This was the easiest process for a loan I have ever had. From the on-line experience to the one phone call everything was smooth and simple. Thank you Upgrade!

5 years ago

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Rick Oyler Fort Wayne, IN

It started off a little slow was having issues filling out the app once I talked to the office everything went fast then so wait time became minimal and 4 days later I received my funds great job

5 years ago

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D. Mullins Wylie, TX

Seriously the easiest loan application and process I’ve ever had to endure! Everyone was super nice and helpful. I will always go to this company for any future loans!!

5 years ago

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Elliott Cox

My experience was great they had me approved, and money in the bank within a weeks time. They also were the only ones that pre qualified me the same day I applied.

5 years ago

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Kay Koning

I liked the quick and easy process, friendly staff. Answered my questions and made everything easy to do. Thanks will recommend Upgrade to all my friends.

5 years ago

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Robert A Lange Holly Springs, NC

Upgrade, was a very positive experience for me, from requesting and submitting of required information to delivery and communication of funds status

5 years ago

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Danny Barnes Waycross, GA

easy to deal with on line ,quick and easy. very good experience, would highly recommend. all answers you need given on line and rep. always there for you.

5 years ago

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Joy Adams Louisville, KY

Interest rate is high, but I needed a personal loan to get passed the next few months, catch up on medical bills and pay down a credit card as quickly as possible and increase my credit rating.

5 years ago

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Stanley Ohler Albion, MI

My experience was pretty good. Customer service was good and they treated me with dignity and respect. Also like the fact that you don't require a lot of paperwork.

5 years ago

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Sandra Mears Crozet, VA

Process smooth and painless. Everything explained cleared and backed up with documents on line to read. I’m very happy. Customer service is professional and courteous.

5 years ago

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Russell W Hollywood, FL

I had a pleasant experience. The process was quick, easy and hassle free. I got approved for my loan in a day and received my funds in 2 days. The only negative is the origination fee, it's kind of steep.

5 years ago

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Michael Polk Wenonah, NJ

I am very pleased with the service that I received. The process was very quick and easy. I would definitely refer Upgrade to my family and friends.👍👍

5 years ago

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Priscilla White Cincinnati, OH

Though this is an online company the willingness, knowledgebase, and availability of the customer service department helped make this an effortless process.

5 years ago

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William mcinnis Oxford, FL

Very simple to do the paperwork follow the simple steps very easy really amazing people expedited very quickly I'm so pleased that I chose your company

5 years ago

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Lisa Cato Lake City, FL

I cannot say enough good things about Upgrade. The rates are fair, affordable and the terms are flexible. I loved the no hassle application process and the quick turnaround on the dissemination of funds.

1 year ago

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SHAN S Kings Mountain, NC

What I liked most was how easy it was to link my bank account to get approved. It was hassle-free and convenient. I was able to pay my phone bill and the pay back process was weekly that helped majorly to make on time payments.

1 year ago

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Reese Pleasant Grove, UT

Upgrade gave me a loan when other people wouldn't. The rate is reasonable and I was treated with courtesy and respect. They give you helpful information to improve my situation and to help get better rates in the future.

4 years ago

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sherry lucas Petersburg, WV

Convenient, quickly credited, NEVER debits you early and I have a payoff date.

3 months ago

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Martin G FL

Excellent rate on my personal loan and the process was very simple.

5 months ago

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Steve B Leander, TX

The process was seemless and the loan process went though as mentioned without a hitch!

8 months ago

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Cynthia Tucker Valrico, FL

Easy approval for less than stellar credit; Fast loan disbursement. Highly recommended!

8 months ago

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Rose Eggleston Schenectady, NY

Very easy process and friendly customer service. Easy to set up the loan and payment options. A++

8 months ago