Name: Achieve Personal Loans
Rating: 4.8

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Annie

The customer service is great, until you call with an issue. I had a few urgent things come up financially. I called Freedom Plus/Financial to have my withdrawal date temporarily changed for one month (for a later deduction date). I was advised during the first call I made, that my request was submitted. I called the next day to make sure everything was in order, I was told the date was changed and all is well. Two days later, the payment that was supposed to come out at a later date, was withdrawn from my bank account. I called their customer service again (for the third time) and was given an apology and I was told to email screenshot of the money being withdrawn from my bank account. I complied, and I was told that the refund request was given to a supervisor for approval. I was also told that the funds would be back in my bank account by the end of the business day, no later than the next day. Well, the next day came and the money wasn't returned (this was a Thursday). So, I called customer service again (4th time/Friday morning), spoke to a representative that told me a supervisor never approved the refund. She said she put through a request, I explained that I didn't trust that, seeing I've been lied to since day one. I asked the rep, who governs them (government agency), she said she didn't know. I told her to put me on hold and go ask her leadership. She came back to the line and told me that no one governs them and that they are just a load servicing company that works for a group of investors that are associated with Cross River Bank. The representative became frustrated with me and I ended the call. I called back later on Friday afternoon (the same day), to check to see if the request had been approved, and it hadn't. I was also instructed, that refunds don't occur the same day, like I was advised the day prior. I was told that the request was forwarded over, the money would be refunded in 1-2 business days. I asked the representative for the names of the previous reps I spoke to and the dates and times they show that these conversations occurred, to compare them to my records. She laughed at me, and when I asked her what was so funny, she said that me asking for all this info. I then told her, that this situation isn't funny and I explained to her the poor customer service I have received, the misinformation given, the lack of action on their behalf and the financial, etc. impact of all of this. I then asked her again, what was so funny…she told me she had nothing else to say and she became very rude as well as dismissive-which she started exhibiting this behavior earlier on in the conversation, but it became more apparent towards the end. This is the worse company I have ever dealt with! The way I have been treated and the information on who Freedom Plus/Financial really is…is all the reason I need to file every charge and complaint about this company that I can. To warn others and helping them avoid doing business with these, lying, cheating over charging, unprofessional people!

9 years ago

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Michelle Brovitz Clemmons, NC

Customer service is fantastic but there were a few details that arose that were unexpected/unanticipated. This is still a great company to do business with, from my experience.

9 years ago

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Vance Thong Elk Grove Village, IL

Anyone looking to consolidate high interest credit card loans should look into this company. They are very easy to work with and the process is very efficient.

9 years ago

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Paul C.

Ryan was very professional and friendly. Very reassuring that my payment will be made on time. In the end, I was left feeling good about our conversation.

9 years ago

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Eric Harrison Winter Garden, FL

I was just informed by a customer service rep, that "There is a $15 processing fee for all payments made from your bank. We unfortunately do not participate in bill-pay." I think it's absurd that you are going to charge me to give you money. I realize that I can go online to make an extra payment, but the beauty of bill-pay is that I can set up a reoccurring payment and not have to worry about logging into your website every time and entering in all the information every time. I'm shocked that it's the year 2017 and Freedom Plus "unfortunately doesn't participate in bill-pay" .....seriously.....

9 years ago

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John Harris

I needed a small loan to pay off some credit cards with high interest rates. I applied with freedom with no problem. The process was simple and painless. Thx

9 years ago

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RAYMONDKUBE

I took out a 10,000 dollar loan in August 2016. Really it was 9500 and they took 500 for a loan fee. I made my payments thur autopay. So by February2017 i paid $2,250, and i still owed 9,300 so . i call to get the payoff amount and asked if i payed it off would you still take out my auto payment. They said no sir we will not as long as you pay it by this day, so i payed it off by that day and budget my other bills around having that extra 330 dollars, so they took my payment anyways. I called up to complain and the customer service person stated they refuned my money and i should have it in 2 to 3 bussiness days.... Well its been 9 days and i called back up and they said you will get it by the 14th. It takes 2 weeks... Now i have 3 late fees from other bills because of this. And they are collecting more interest off of my money.

9 years ago

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Michelle &Freddie Bond

Charles S was amazing he help us out and if we had any questions he explained the so we could understand I would highly recommend you to friends and family members

9 years ago

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Silvia ceja

It was great easy and not frustrated at all helpful I love it having one payment instead of 6 super relief and easy one payment only love it super happy ...

9 years ago

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David Lackey

Had an exceptional young lady helping me on my log in. She was very patient with me, as I am hard of hearing but, she made the outcome all possible. Thank you

9 years ago

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Jason

Great experience working with Ozzy at Freedom Plus! He was quick to respond and straight forward with our options. I would recommend Freedom Plus and use them again in the future.

9 years ago

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Duaine Duncan Terrell, TX

Troy S was outstanding in helping me acquire a loan from Freedom Plus. I will highly recommend you both to any potential customers I know. Duaine Duncan

9 years ago

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David Morrison Los Angeles, CA

Effortless! I dealt with Osvaldo L and what a pleasurable experience. Definitely recommending Freedom Plus based off what i went through! Thanks Ozzy and Freedom Plus!

9 years ago

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A. Alexander

The loan officer that I had was very great his name is Ozzy he take the time to explain everything I want to know before it take the loan I was very comfortable working with him OVER the company is great

9 years ago

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William Dean

I've never worked with a company that when you make a payment early, they still take out your scheduled payment and end up charging you twice..... when I call to have them just apply the 2nd payment to my next month's bill they say there's no way they can't do it. The customer service person I spoke too did not care at all and made zero attempt to Fix the issue. She offered no apology or anything and tried to blame me for the issue. How is it the customers fault that when they pay their bill early they then get charged twice?? At least I know not to refer anyone to this company ever because they show zero concern about their customers.

9 years ago

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Ernesto Alvarez Tampa, FL

I called the next day after signing the contract to cancel the process for a personal loan because I did not feel comfortable with the payment and I was told during the loan application process the the funding would take 2 to 3 days and that the payment to creditors could be up to 7. I called in and one person told me I was on time and the others told me it was funded and nothing could be done. I was a little frustrated at the end of the call and I said "Man" like I couldn't believe it I couldn't cancel. the customer service person did not notice she said on and started laughing and making comments about why I probably wanted to cancel. i cant believe that overnight they did everything. This is really going to put me in a difficult situation!!

9 years ago

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Robert Cole Dallas, PA

My wife and I took out a loan today and Jose C was extremely helpful and patient during the process.I In the end our payment was lower than when we first started.Thank You.

9 years ago

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Richard Lines CA

I appreciate being approved for the loan I wish to have your firm stop sending me monthly statements since the loan is paid in full and I have no need to borrow again at this time thank you,

10 years ago

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Margarita M Araya Gatlinburg, TN

This is the worse company I saw in my lifetime, they take advantage of the desperate need of a financial situation, 5 months ago I got approved for a loan for 15k with an interest of almost 27% and I don't have a bad credit, but when I realized the interest I told the agent that I did not want it under those conditions and he said it was already approved and down the road we could revisit and see if they could lower the interest, I paid for 5 months $453.00 and I recently got a loan from my TDB at a 9% interest, and when I got the payoff it was @14,992 after 5 months of payment of $453.00 what a rip- off .

10 years ago

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Janice Moran Murfreesboro, TN

Basil was great. Explained every step . Was in constant contact with me, phone calls, emails. Very efficient. A great experience. I would recommend FreedomPlus.

10 years ago

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gm Gloucester, VA

Its funny to see these reviews from people with "new" loans from freedom. let me warn you now this "loan "company is the biggest rip-off I've ever had to deal with. thank god my loan with this place has been paid off. every aspect of this place just screams waste my money. if anyone is thinking of getting a loan here please do yourself a favor and go elsewhere. I regret ever pulling the trigger and getting a loan here. I learned a very expensive lesson. if you want to waste thousands of dollars this is the place to do it. once you "new" folks see how things operate here you will change your opinion, I guarantee it.

10 years ago

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suzanne osenbaugh Northwood, OH

I started in May I believe to refinance my home. Joseph was the first person I spoke with at your company. I thought I was done with my part of getting you papers, signing papers, etc. Well, someone dropped the ball after they spoke with a lady in the HR department of my work. So, I called Joseph again and asked what is going on. Well, again, (like a fool) I fell for Carly telling me everything is going well. Then I am supposed to send her certain papers and I did. Well, she never received them. Then on last Friday she said she was going to send me an overnight mailer so I could send my papers back. It is now Monday evening and I still have NOT received the mailer. I called her this morning to tell her and she never returned my call. Then I get a message from some guy named Ryan who is helping Carly today. No response on the message I left her or about the mailer. So, I get home tonight, and some gentleman is on the phone wanting a 3 party conference about my loan. The whole time I have EVER spoke with Joseph and Carly has been on my cell phone. Those are the numbers I have used. Why call me on my house phone when you have my cell number. I am a very nice person whom is normally very patient., but this is going on far to long and I my patience are becoming thin. May I just refinance on my loan and be over it already. I have taken ownership of the wrong doings on my end, I just want to get this over. Please have someone who knows what is going on call me and treat me like I matter instead of when you feel like calling me back. Thank you. Suzanne Osenbaugh

10 years ago

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Esperanza Almanzar Palm City, FL

The service is great, they were always available to respond any of my inquiries, accurate information and total process time was very good. I am very happy with the service received as of today.

10 years ago

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Rebecca Lustig Pana, IL

This is the worst lending company I have dealt with. The loan specialist knew how I was going to be repaying the loan. However he didn't tell me that I would be Charged $15.00 per check that I sent in. Even the second rep that called to confirm everything said nothing about charges for paying back the loan in the traditional manner. In speaking with legal representation the word used was "shoddy" practices of this company. I would not recommend them to anyone. As with other financial companies that inform you verbally of all charges and fees because of the Truth in Lending Act these guys somehow get around it so be sure and read EVERY little bit of your contract.

10 years ago

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Allison Woodbine, NJ

Very friendly, quick service. My rep was extremely professional and also put all my fears at ease. I would definitely use this company for any of my loan needs in the future.

10 years ago

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Mary Silver Spring, MD

My experience with Doris was exceptional! She made my first rejection seamless which encouraged me to come back to you. I gave an 8 instead of a 10 because I felt that the loan department gave too quick a rejection

10 years ago

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Diane Nishiyama Gardena, CA

My experience with my loan officer, Jermaine Jordan was extremely positive. He was very responsive when I called him and helped walk me through the entire loan process.

10 years ago

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Jeremy Read Port Saint Lucie, FL

It was a pleasure to do business with this company. Steven was a very nice and helpful person that made it so easy to get my lower percentage rate loan. Thanks again

10 years ago

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Kerri Lawrence, MA

Very helpful and they helped us out when no one would..... what a relief :) I would suggest giving this company a shot in a pinch! Jacob Rose, thanks for your help!

10 years ago

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Barbara Peitsch Rogers, AR

Cory, my loan agent, was extremely helpful. I want him to know how much I appreciated him. I needed a loan for medical reasons and I am completely satisfied.

10 years ago

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Jessie Beverly, OH

I was very pleased with the overall process. Amanda was very polite,informative and quick with answers and responses. I would definitely recommend to family and friends.

10 years ago

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Debbie Webb Hesperia, CA

My husband and I had a great experience. Our agent was so helpful and very pleasant. I could not believe how quick they were. We would highly recommend this company.

10 years ago

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Tammie Allen Washington, DC

DaJuan my loan officer was excellent. Very informative and made the process easy. GREAT CUSTOMER SERVICE. Sometimes had to leave message but it is not a drive through and people are busy doing their jobs.

10 years ago

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John Weber Denver, CO

Ryan was a big help to me...once I got set up, Prosper started to settle my accounts...one was reduce by 90%...unbelievable...just got started but cant wait to see the final results...

10 years ago

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Larry sanders Chicago, IL

There was no problem with the customer service who I talked with on the phone. But I definitely think there should be a policy in place which allows customers to make early payments that would be deducted from there scheduled monthly payment. I get paid weekly and it would help me budget if I could put a little on the bill when I have a few dollars to spare and don't want to spend it friviously.

10 years ago

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Dedra G Hollywood, FL

Professional, patient, and speedy results. The best service I have ever encountered. I have not complaints what so ever. Your staff makes your Company GREAT. Thank you!

11 years ago

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Rachel Finch Orlando, FL

Sandra Acosta was a delight to work with. She answered all my questions in a timely manner and made me feel very comfortable during the entire process. Great job!!

11 years ago

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Brian B Severn, MD

Very sketchy operations. My interactions with FreedomPlus came after applying for a signature loan from LendingTree. Within 30 seconds of submitting an application, I received a high-pressure phone call from FreedomPlus that insinuated that they were the only company that would give us a loan. They jumped around, but it ended up being a very high APR rate, especially for my 800+ FICO. I declined and went on my way, but continued to receive phone calls and emails. I eventually got the phone calls to stop, but not the emails. The "unsubscribe" link in every email is broken, so you cannot stop them. The company is unable to fix it; I've had to create an email rule to just automatically delete all FreedomPlus emails.

11 years ago

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Joanna Darden Trussville, AL

Scott was such a pleasure dealing with for my loan! What a professional! I felt an instant connection! Could not have had a better experience! Thanks so much!

11 years ago

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Concerned Consumer Chicago, IL

The loan officer quoted me a rate in a whole number leaving off the ".99%" which essentially makes the true rate nearly 1 full percentage point higher. He repeatedly quoted the whole number and the additional percent was not discovered until it was time to sign the contract. Not happy about that. When confronted the loan officer tells me he always "forgets" about the percentage and will try to remember going forward. However the loan officer was professional throughout the process. Then I have a woman from their customer service department hounding me to confirm my address after the loan process was completed and leaves a message that I have fraud on my account and I need to call immediately, She then proceeds to tell me its company policy to tell customers that they have fraud on their account so they will call back faster. Great practices! Leaving off information of the rate, scaring people in phone messages with concerns of fraud. I will never do business with them again.

11 years ago

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ERLY San Diego, CA

Very helpful , my loan was approved fast, the employees are very professional and willing to work with me.thanks to Scott Beverly for helping with the process.

11 years ago

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Betty Martz Phoenix, Arizona

Customer service has exceeded my expectations

3 months ago

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julie Fort Worth, Texas

Amy was so amazing and she made things easy.

3 months ago

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Rick Welsh Cobleskill, New York

Easy to work with. Great communication. Fair terms.

3 months ago

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Amado Castanon Kernersville, North Carolina

The agents thoroughness, and funding timr

3 months ago

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Herbert Eckert Tarpon Springs, FL

Cynthia S was great! I was able to get a loan and pay off over 30k in credit card debt in just 5 years!! This is just incredible, with the interest my cads had it would have been over 20 years of trying to pay them off.

4 years ago

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Mary Mowatt Minneapolis, Minnesota

Excellent job! The information was informative and to the point.

4 months ago

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Chantae Powell

Amazing and fast service! Answered questions and gave advice on how to better my credit score.

6 months ago

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Mauricio Verduzco

Efficient, honest, friendly & direct to the point service... a rare combination of qualities.

7 months ago

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David Conboy

The person I delt with was very helpful. Went above and beyond to get me approved

8 months ago