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Spectrum

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7.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: February 25th, 2025

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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Star Rating

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3.3

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1,265 Reviews

Review Breakdown

5 grade

31%

4 grade

25%

3 grade

20%

2 grade

9%

1 grade

15%

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Frances Copeland Lucas

Spectrum has been my Internet provider for many years. I have never been more pleased with the service. They are always helpful and quick to respond when there is an outage.

2 months ago

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Carl

I like Spectrum very much. Service is super important to them. I had another company as my provider previously, and I feel I was taken for granted there. Spectrum does not make me feel like I am taken for granted. This is a company I have been very reliant on. They have always come through for me.

4 months ago

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John Wick

The service is good, and customer service is outstanding as well if you face any problem regarding prices, speed, etc. you can contact ClubHdtv.

2 months ago

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Terry Stone

Spectrum offers a great amount of service at great prices. They are very friendly, and always ready to offer wonderful solutions to life's every day issues. Internet, phone, home services. Spectrum is always the right fit for me.

7 months ago

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Mike Moreno

Overall excellent experience. Never had to contact customer support for help. Whenever system goes down it's due to external factors such as SCE (Southern California Edison) failure or weather factors. Factors outside Spectrum's control. But you're notified by text immediately.

7 months ago

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Simon D. Wood Pomona, CA

Credit where credit is due. After my moaning and groaning about Spectrum, I finally got past the suicide-inducing robo-telephone operator [she should be pensioned off], and the engineers arrived. They were great. They crawled through our attic and sorted out the wiring. We now have constant internet and a TV picture which doesn't crap out every 30 seconds with a loss of sound. We are now happy customers. Thank you, Spectrum.

2 years ago

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Kaylee Gay Chicago, IL

I love that Spectrum reaches such rural places with their streaming network. My family lives out on a farm and Spectrum was one of the few options that we could choose from. And although it was one of our only options, Spectrum has so many options for channels. I love that I can watch my Christmas movies or favorite TV shows all on the same service. I also love to watch college football and I love that I can jump back and forth between games when I am waiting for it to start. And Spectrum is very affordable for how far they stream too.

3 years ago

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Donn Carr

They are my business provider - First you alway sign up for the business plan if you are serious. As a business customer you go to the head of the class when things go wrong as they can. The speed is lightening fast, their customer service is consistently outstanding. I have had Comcast in the past and am so thrilled to not have to deal with Comcast and their "we just don't care" attitude.

4 years ago

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A completely happy customer!

I have had satellite companies prior to going with Charter Spectrum. I am so much happier with this company as I live in the Pacific Northwest so whenever there is a storm there is a good chance of losing the satellite connections. Also, the speed of the internet is so much faster than satellite options. Price is high no matter who you go with so I woulld rate that a tie with the satellite company internet

4 years ago

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Dathan A. Griffin Orlando, FL

I wanted my mother to have a better internet experience, as she is really into streaming services. We spoke with Avery from Spectrum - Dallas, TX - and he was one of the most stunning agents I've ever spoken with. He was knowledgeable, accurate, and prompt. My mother is super happy with her 400mbps upgrade, and I'm excited that Avery helped make her experience more enjoyable. Thank you, good sir!👍

6 years ago

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Sherman Taylor

Spectrum is one of the best companies for internet cable and phone services you can get they keep their appointments on time they are serious about satisfying their customers I would highly recommend if you're going with the internet service go with spectrum but they have a tendency to go that extra mile and contact you multiple times either through your phone email wondering why you didn't keep your appointment so they are a punctual company they are right there at your house when they say they're going to be in the very polite very cordial they welcome you in with a good deals I get this company five stars because they actually came to my house and I had spectrum installed in one of my tenants rooms here in San Antonio and they were pretty quick the installer was very nice it was a nice guy not to mention their customer service is like top notch if you ever have a problem the service or one of the items or some of the equipment feel free to contact them anytime

2 years ago

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Vicki Dawson Spartanburg, SC

I called to cancel my cable n they said since I had been a long time customer they couldn’t let me do that n what would make me change my mind.I proceeded to tell them I just couldn’t affor something n I felt like I could live w/o cable.So they asked was I disabled n I am so they offered my me free high speed internet 2 phones n lines at $5 each n cheap cable.I got all that for Hal of what my bill originally was n I’m tickled to death bc I gained phones for my kids n kept my internet n cable.Thank you Spectrum for helping out someone that needed help.Now only if Duke Energy would offer help for disabled.It sure is cold in my house n propane is hard to come by n gets expensive if I can even get someone to take me or pick it up for me.Thanks Spectrum you made my year!!

3 years ago

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JimS. Cathedral City, CA

One thing is a given. Everyone, everywhere complains about their cable TV and internet providers. Even when it’s good. Spectrum is actually the best ISP I’ve ever had. Of course, everything is locality-dependent. I live near Palm Springs and other than severe heat, which usually doesn’t negatively impact internet service, we don’t often get extreme weather-- especially rain. In the 3 yrs I’ve had internet with Spectrum, my internet has probably gone down twice or maybe 3 times, for less than a few hours, total. If even that. I like them. And when you leverage your existing Spectrum internet with Spectrum Wireless, you get extremely well-priced cellphone service that uses the Verizon network— which is the best cell network in this part of the California desert. My advice is to not listen to everyone who constantly complains about their Internet service. Sometimes it’s just a lot of talk. Spectrum is actually quite good.

3 years ago Edited January 3, 2022

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NANCY Malone San Antonio, TX

Living out in the country, we only had one choice for internet. But about 6 months ago, Spectrum came to our road. I called them on a Friday and they were here the next day. We have had excellent service with them. And their price is very affordable.

1 year ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

I guess I would have to say I don't have bad things or good things to say about this company. This was the only service available to us in the area and well if we wanted service this is the company to use. I never had bad service just over priced.

1 year ago

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Amanda Slezak

10/10 on everything to do with this company. its easy to get ahold of customer service and they make sure to help with everything. Internet is amazing. I've had no problems with the connection since ive had spectrum internet.

1 year ago

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Angel Palacios Seattle, WA

Affordable, reliable speeds Spectrum not only offers home internet with Spectrum you can bundle it with t.v, internet and mobile all for one low monthly price and the. The tech support are helpful and helped me get set up the same day I got my modem and router. I definitely would recommend Spectrum to friends and family.

2 years ago

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Yooper Colorado Colorado Springs, CO

I have no issues with this internet provider, they are the primary supplier of internet in a small lake town in the back woods of Michigan. The connection is fast and consistent (unlike how spotty Comcast is in my major city) and the cost is fair.

3 years ago

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Valerie Lewis Apopka, FL

I recently contacted Spectrum regarding our internet outage. Rochelle immediately responded and she told us how to fix the problem. She was very patient and consistent. I appreciated talking to a great customer service representative. I assured her that I would write a review online. She serviced us in the the 32703 zipcode.

4 years ago

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Dameron Lyon Morganton, NC

Spectrum has been fair with us.I was outside working one day and a lady pulled up and asked about my provider (att) at the time,i told her i hated it and asked if they had any options.She locked me unto a amazing rate on my internet and guarenteed me it will never go up!!!

4 years ago

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Teresa

Each department with in Spectrum very courteous, helpful. In our decision in choosing Spectrum with Internet & tv services was based on price. Services that are at a higher grade without the extreme price cost and changes showing on your bill. Also No 2year Service Contracts!!!!

6 years ago

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Lawrence B Bohns San Antonio, TX

I'v Had no issues or concerns and their customer service is excellent. For me anyway. All may be a little more expensive, but not enough for me to leave They make up for that in service and reliability. I have had Directv. They are very good but AT&T sucks .

7 years ago

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Areddwolf

Spectrum was the best internet provider I've had. The value and service were amazing. I'm actually very sad that I moved and they're no longer in my area. I still have them for mobile and it's been great. My only complaint is that they don't have service where I live now.

9 months ago

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JanfromSanford

I have been a customer of Spectrum for appx seven years and have always received prompt, courteous, and professional service. The reps that have been to my home have been dressed in a uniform, identified themselves, and were friendly. I have internet and cable services through Spectrum and am very pleased.

9 months ago

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Cherie Cole Clifton Park, NY

I’ve had Spectrum for many years since I’ve owned my home. The customer care is absolutely the best. Whenever I’ve had the slightest problem they have either fixed it immediately or sent someone out to fix it. They have switched out equipment when necessary promptly and efficiently. Their staff are always courteous and respectful when they enter your home. I cannot recommend them highly enough and they are fair in pricing.

1 year ago

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Kelsey T.L. Lansing, MI

Spectrum's internet has been a blessing for us and our great aunt, who lives far away. It's made staying connected with her and providing the support she needs so much easier. My husband and I installed it for her, and I must say that installation was a breeze, and the reliability of the connection has been fantastic. Spectrum has made a significant positive impact on all of our lives, and I couldn't be happier with their service. Five stars without a doubt!

1 year ago Edited November 1, 2023

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Georgianna Quinney Taylorsville, NC

After Century Link switched to Brightspeed, our Internet was nothing short of TERRIBLE. Spectrum has been a GAME CHANGER. We have only had it for 2 months, but already love it! It is fast, reliable & SO MUCH BETTER. Their tech had it switched and set up within 30 minutes. They were also very accommodating when it came to working with my work schedule. Idk how it will be after the year of guaranteed pricing runs out, but right now--couldn't be happier with the service!

1 year ago

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Ann Blythewood, SC

I have been with Spectrum for about three and a half years now. I really like Spectrum for the way it works. You never have to worry if it's raining and you rarely have to worry even if you have bad bad weather. When I have had a problem with billing they have resolved the problem quickly and it was nothing for me to worry about and I like that. It has always been a pleasure to work with the Spectrum company from the initial startup to after I moved and had to start up again. It was a very smooth transition. I have no complaints against Spectrum. I have only good things to say.

1 year ago

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David Adrian Morales Weslaco, TX

The service is good with great speed. Outages are addressed pretty well. They will even comp you on the time you were out of service. Only thing is that they dont let you not be on a promotional plan which will end and then you get charged up. You have to really be on top of the billing situation with them. They also flood you with advertisements for services you may not want which is sometimes annoying.

1 year ago Edited May 22, 2023

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Yaritza Mata Penitas, TX

Spectrum is by far the best internet provider we could’ve ever had. It’s service is very speedy and works well in several places. Due to my husbands work we commute a lot and always get spectrum installed immediately because we know without a doubt that it will not let us down. Recently we had a power outage and it damaged a fuze but it was quickly resolved with new equipment and up and running by the same day.

1 year ago

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DIY Guy Cathedral City, CA

I have been using Charter/Spectrum as my internet provider in three different locations over the past 16 years. The speed and reliability have been above average as compared to what I hear from other people. The price appears to be competitive, but by no means a bargain. Spectrum also provides a free security suite of anti-virus software, which I no longer use since I have another product. Outages are seldom. Customer service is fair. I recommend Spectrum and would use again.

2 years ago

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David G Boyle Columbia, MO

Having recently moved from my old apartment, where the cable was iffy and minimal, at best, i found Spectrum to be head and shoulders above. For, starters, NO outages. Not even in inclimate weather. I have yet to experience billing problems, which I found frequntly irritating at my old place. They even let me know I could get a senior discount! I would happily suggest Spectrum to anyone having problems with their current provider.

2 years ago Edited December 16, 2022

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Adrian Havill Winter Park, FL

We have Spectrum for both cable and internet. We chose the 200 mm for both speed and distance. (We needed the signal to go all the way to the pool house and the second floor. Pleased to say it works and is well worth the extra $29 a month.) Have had good experience with Spectrum over the past five years but I do wish they would reactivate the vacation suspension of service again as we are only here in Florida for seven months a year.

2 years ago

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L L3 San Antonio, TX

Spectrum noticed a problem on their end at my house when the guy came out he checked everything he checked inside checked outside he found out it was a line coming from the outside back to the house he replaced it and wrote up the paperwork so they could come out and re-bury the line they were there by 10 o’clock the next morning bury the line you don’t even know it’s there. My internet has been working so much better now.

2 years ago

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Robert Ashbee Mason, OH

I have been with Spectrum for about 2 years now . Initially had some problems but they came out on the sevices call & replaced from my house to the street all of the coaxial cable ( which happenned to be the 70's era type ). They also replaced my Modem & Router & every connection & wallplate in between! Fantastic Service! Recently they responded positively to T Mobile & Verizon pricing by basically matching prices but also doubling my speeds to 400 Mbps. Custermer Service & Technicians are all well trained & top notch.. Highly Recommend

3 years ago Edited July 20, 2022

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Maxwell Williams Victorville, CA

My wife and I have Spectrum as a internet service in our home. We use it for our television and for our laptops. Our cell phones instantly connect to the internet when we walk into our homes, which cut cost on our cell phone bill. Spectrum has been a reliable service to my family for years now. The bill is very affordable. Our internet has always been constant. The customer service has always been professional when ever we called and had problems. We have a two story home and Spectrum covers both upstairs and downstairs. Thank you Spectrum.

3 years ago

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Dale Berridge Albuquerque, NM

I have honestly not had a better ISP than Spectrum. We used Spectrum, formerly Time Warner, for almost 15 years for cable, internet and phone services and never once had a complaint about service. Speed, consistently and always reliable. If it were available in our new home area I would definitely still be a customer. If I had to list a con it would be getting ahold of an actual human when contacting customer support but it was a rare occasion that we had to anyways.

3 years ago Edited January 3, 2022

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June

This is the best internet to purchase at the Outer Banks. It stays working even when we have storms at the beach.

5 months ago

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RB Lancaster, CA

Great service. I should have switched a long time ago. Not only i have their internet service, but mobile and TV services too. No extra fees. I went from $190 per month to $100.

3 years ago

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Lynne

Excellent service. I don't remember when it has ever been down and I've been using it for about 7 years. Started when it was Charter and now Spectrum but service is better now than when it was Charter. Great service.

4 years ago

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Dimples Hazelwood, MO

Service is good. I am technologically challenged and they help me. Sometimes, though I get a person that tells me I can look it up on the internet, again, technologically challenged.

5 years ago

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Taya Fitzgerald-Hyman Raleigh, NC

My experience has been pretty good. They do not cost and the streaming for devices connected to wifi is pretty face. I do think that their tv provider is a bit expensive but I do feel like they could expand more.

5 years ago

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LuAnn

They provide the best service for me to get in my house.

2 months ago

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veronica angelo Weston, MA

Spectrum has been a game-changer for my internet and TV needs. The internet speeds are blazing fast, and I never have to worry about lagging while watching my favorite shows. Their customer service is on point too, always friendly and helpful.

1 year ago

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Reynaldo Soria Tampa, FL

Compared with frontier spectrum offers a great deal for what you get. Although prices increase the service is still worth it. When you have an issue a tech is sent out as fast as possible. In some cases a tech arrives same day.

1 year ago

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Anne Lincolnton, NC

I really enjoy having Spectrum as my sole provider for Internet, TV, Phone, and Cellular. The billing is simple to understand and I get a discount on my Cable for using Spectrum cellular. Service has been good, repair people are polite and knowledgeable and the customer service via phone has been great. No complaints here.

1 year ago

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Michelle Thomas Anaheim, CA

Spectrum has good service and overall I like them. I am a little disappointed that the internet does not want to connect my streaming apps. It is terrible in our small house. I have not called to ask for a resolution. I am being honest so I can't say they are bad because I haven't given them the opportunity to fix the issue.

1 year ago

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Striker 2009 El Paso, TX

I am in the Army and I have been sent to Fort Bliss, Texas three different times. I have always chosen Spectrum for their reliable service and price. During my three years at Fort Bliss, Texas, I have never had an issue with this company. Their costumer serve is awesome. We do have the accational outage, but it's due to the weather.

1 year ago

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Lennette Lundy Kingsport, TN

I had some issues at first but their tech quickly figured out it was my electrical. Between the electric company and spectrum we got the issue fixed and saved my apartment from possible fire. The rerouted my Internet wire and everything has been great ever since.

1 year ago

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Brenda Corbitt

Spectrum has very good service, when i call with issues, the service is pleasant and they have the patience to help Me through the situation even when im Confused, they wait and direct me to resolve the problem. Im very Happy with Specteum.

1 year ago