Rise Broadband

Name: Rise Broadband
Rating: 3.4

3.4

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405 User Reviews

3.6

Overall Score

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3.4

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405 User Reviews

3.6

Overall Score

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The Good

The Bad

Bottom Line

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Company Details

Monthly Price

Starting at

$25

Minimum Contract Length

No Contracts

Time in Business

19 Years

Company Headquarters

61 Inverness Drive E, Suite 250, Englewood, CO, 80112

Number of Reviews 405

info Source of Information

LAST UPDATED: September 7th, 2024

Rise Broadband, previously known as JAB Wireless Inc., provides quality, high-speed internet and other media services to customers across the nation.

With Rise Broadband, customers receive speeds between 3 Mbps and 15 Mbps. Its internet packages start at $39.95 per month. Rise Broadband's typical data caps are as high as 250 GB.

Unlike many other internet service providers, Rise focuses on providing expanded broadband and mobile broadband internet in areas that are under-serviced or previously not serviced at all. The services are available in 16 states in the Midwest, Rocky Mountain, and Southwest regions, and particularly in rural areas.

View Rise Broadband Reviews

Rise Broadband's internet network is based on digital fixed wireless internet, which is an alternative to satellite internet.

In fact, Rise Broadband has the largest digital fixed wireless network in the country with more than 175,000 people taking advantage of that high-speed internet service. Rise Broadband is committed to bringing that connection to as many people as possible and providing the best service they can.

Rise Broadband previously operated under the following names: Skybeam, Digis, T6, Prairie iNet, and Rhino Communications.

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The Good

Plans
TV Streaming Services at No Additional Cost

Plans

Different customers have different needs, and Rise Broadband understands that. Rise Broadband offers residential services through three main plans:

Good — $29.95, up to 25 Mbps internet speed
Better — $39.95, up to 50 Mbps
Best — $49.95, up to 50 Mbps, no data cap

Your actual download and upload speeds will vary by location, but inputting your zip code on Rise Broadband's site can help you find a service plan for your area.

TV Streaming Services at No Additional Cost

Many internet service provider companies will also offer TV streaming services by partnering with a cable or satellite TV company and bundling services in order to help customers "save" money. However, even with these bundles, customers typically pay for both the high speed internet and TV services. This is not the case with Rise Broadband; the internet provider offers its customers TV streaming options at no additional cost, which can be a big money-saver. Combined with the high-speed internet service, customers can stream TV from an iPhone, Android, or other mobile devices at any time.

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The Bad

Higher Than Average Prices
Fees
Low Data Caps
Limited National Availability
Customer Service Complaints

Higher Than Average Prices

Basic Rise Broadband internet services start at $29.95 per month, which is a fairly high price for a low-tier internet service. As speeds increase and other features are added in, the price goes up. This means that the customer could end up paying a large amount of money for their internet services each month.

The download speed and speed test results offered by Rise are also very slow in comparison to the industry standard. Some companies offer as high as 1 Gbps and Rise can rarely guarantee that much.

Fees

Like most other ISPs, Rise Broadband has some additional fees to watch out for:

Early termination fee — $250 for a two-year contract, $125 for a one-year contract
Modem/router rental fee — $10.99 per month
Installation fee — $75It is helpful that Rise Broadband outlines many of these fees transparently.

Low Data Caps

Not only does Rise Broadband have set data limits for its customers, but the limits are fairly low. Ranging from 150 to 250 GB per month, Rise Broadband's data caps may deter some customers, especially considering that there are several other internet providers in the industry that have higher data limits or no data limits at all.

If you're still interested in a Rise Broadband plan, it might be worth investing in an unlimited data plan.

Limited National Availability

Rise Broadband's DSL internet services are only available in select communities across 16 states:

Idaho
Nevada
Utah
Wyoming
Colorado
South Dakota
Nebraska
Kansas
Oklahoma
Texas
Minnesota
Iowa
Missouri
Wisconsin
Illinois
Indiana

Customer Service Complaints

Some users complain that Rise Broadband didn't offer a solution to their connectivity issues. They also complain that the wait to reach a call center worker over phone was often long. These are common complaints regarding many wireless internet service providers who work with several states.

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The Bottom Line

Rise Broadband offers customers in 16 states access to a wide range of speeds and a reliable, strong connection through its digital fixed wireless network. Where broadband and mobile broadband internet is underserviced, Rise may be an alternative to satellite internet or other broadband providers.

The company also offers streaming TV at no additional cost. However, Rise Broadband charges higher-than-average monthly rates and has fairly low data caps compared to those of other companies in the industry if you're not on an unlimited data plan. The company advertises a fast download speed, broadband speed, and internet connection.

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User Reviews

Star Rating

3.4

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405 Reviews

Review Breakdown

5 grade

19%

4 grade

3 grade

2 grade

1 grade

71%

Sentiment Criteria

Value

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Quality

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star star star star star

E Pulatzo

Installation was fantastic (Pahrump Nevada). I was scheduled to have Valley install it and I would have had to have a 20ft pole installed ($300) to clear the tree line. We called Rise and they said they would come out (same day) in the afternoon and check it out. They came and we were in clear line of sight. They installed it skippy. Very neat, clean install. Paying for 50/10 and getting 47/16 according to speedtest.net. Only had it a few days but no issues. A bit slower than what I had (100/20) but for $53 vs $118 it's a great value. Again, great job by the installation crew it was a very smooth operation.

5 months ago

star star star star star

Bruce Showalter

I went online to the Rise Broadband website and found an attractive offer. So I called the toll-free number and was connected to a domestic sales rep. He answered all my questions and made the sign-up quick and easy. The installer arrived at the agreed date and time. He was courteous and professional throughout the process. The service began working flawlessly at once. There have been no service issues since then. Also, the billing department agreed to set my monthly billing due date to the date I requested.

5 months ago

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cavino “cavino”

I have had this company for 10 years. For the first 7 years this company was great. Now the service is basically patronizing you to get you off the phone. No service recommendations were given. Now since the last tower outage about 3 months ago I have had nothing but nonstop buffering constantly and blurry pictures. I have talked with other in this area with the same problem since the last outage. I have called twice lately for tech support but instead I get what sounds like students giving me the hustle pretty much saying that is the way it is. This company sure has changed since I started with them 10 years ago. I think there were different owners then, or more customer oriented employees.

2 months ago

star star star star star

Dieter Zerressen

Just added Rise to our new construction in a mountain area of Colorado where cellphone service is spotty at best. I was amazed at how far away from the house my cell phone can pick up our internet signal from inside the home. I can keep the video phone signal while walking around the outside of the house for at least 100 yards away. And the monthly price is decent. I haven't tried watching a streaming movie yet because the house isn't finished but the neighbors say there's no problem with buffering.

5 months ago

star star star star star

Elizabeth A. Reyna

We live outside the San Antonio city limits and nearly impossible to get decent Internet. We had our Rise Broadband installed by tech Ever and it has been absolutely amazing. We love it!! I can finally work from home as well. :) :)

8 months ago

Reply from Rise Broadband

Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!

May. 22nd, 2024

star star star star star

Adam L Morris, IL

I am writing the same review here that I will put everywhere I can review Rise Broadband because I am so thrilled with their service and I am shocked at the low ratings. We have not had access to high speed internet as we live in the middle of farmland outside of Morris, IL. As we were re-building our home after a house fire, I kept looking into internet service because I knew we would eventually be offered something other than satellite internet which is highway robbery that costs an arm and a leg for very little data. As we neared completion of our home Rise Broadband came up in a search. I stifled my excitement at the thought of having internet like the rest of the world, even after calling them and having them tell me that they DID in fact offer internet in our area (this HAD happened before with other companies only to find out they couldn't cover us). I reserved my excitement until they sent out the service technician who would install everything and we actually had everything hooked up and running. Well, the tech/employee who came out had everything hooked up in less than 45 minutes and we were streaming all of the different platforms moments thereafter...HALLELUJAH!!! After reading the low reviews before signing up, I really thought that it was going to be a disaster or too good to be true. But after having a couple of months with no problems I'm starting to wonder why so many bad reviews? Are we the proverbial people walking through the desert and simple food and water is a godsend? Other people are just so used to internet that they complain about having service? I don't know but after having nothing for so long and now we can watch everything in our Netflix queue, Amazon Prime, HBO, Showtime, Hulu, EVERYTHING! We could not be more happy! I truly am sorry for anyone who does not have internet at all but if you are complaining just to complain or your internet wasn't lightning fast literally every second of the day I don't have sympathy for you. Maybe go without internet in your home for a few years, then reinstate it and see if you're not grateful to be able to stream all those tv shows and movies. I am eternally grateful for Rise Broadband. The few times I've called, their customer service has been extremely helpful. I've never had to call them about problems with our service, only to ask how to pay online and a question about a fee (which they took off immediately because I asked if they could).

5 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Adam. We really appreciate you taking the time out to share your experience with us. Cheers, Rise Broadband

Jul. 22nd, 2019

star star star star star

vince gallo Palisade, CO

i live in Palisade, colorado. there is no cable service or phone lines for DSL. my only choices were satellite or broadband. doing my due diligence, i saw good reviews for satellite but expensive at $75 to $85 a month. Rise Broadband had really horrible reviews not only for service but for over billing and wrong data usage charges. but i was desperate and Rise just now at end of 2018 started offering no contract, $29.99 service at 15Mbs, $10 equipment per month for one year. i figured that since i could cancel with no penalty, i might as well give it a try. well, to my happy surprise, service has been great with 15 to 20 Mbs service and accurate billing so far for the 6 weeks i have been with them. it seems maybe they have made big improvements in service and accounting like the sales people claimed. i'll review again if things change. but right now would highly recommend them in the grand junction, colorado area.

5 years ago

Reply from Rise Broadband

Thank you so much for your kind words Vince. We really appreciate you taking the time out to share your experience with us. Cheers, Rise Broadband

Jul. 22nd, 2019

star star star star star

Martha Jaimes Fort Lupton, CO

I don't know why there are negative comments, maybe some people have had a bad experience with this company but not me. I live out in the country and they are the only internet provider that services this area. Their service is great and I am very happy with them. I an online student and a mom of three and sometimes its hard to keep up with bills and they always seem to work with me. Since I am an online student I always need to have internet and cannot go without it and they always work with me no matter what and I have not gone without having service EVER. I think it's a great company and I would actually recommend it, I have three neighbors out here where I live and they all have Rise Broadband and have never heard them complain. Thank Rise Broadband!!!

6 years ago

Reply from Rise Broadband

Hi Martha , Thank you so much for for the great review! We are so pleased that you are happy with your Rise Broadband service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 22nd, 2019

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Joline CA

We are at the end of Century links lines and Long lines cable internet lines. So right in the middle of NO service! So mobile hotspots were our only option. $90 for 20gb is expensive. Rise Broadband starting sending flyers. I thought sure this is another we can give you internet oh nope sorry. Rise broadband actually installed working internet. (Gaming, streaming, we can use wifi in the house internet!) We have 350gb data cap which we have come close to (Summer bored kids) but I can't complain about this company they gave us something nobody else could. It works, we can play online games. I'm grateful for Rise Broadband! It's around $53.00 a month which isn't outragous so I'm happy the kids are happy!

7 years ago

Reply from Rise Broadband

Hi Joline , Thank you so much for for the great review! We are so pleased that you are happy with your Rise Broadband service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 22nd, 2019

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Sue Miller Manteno, IL

I am very happy with my internet. My service is great. Instillation was done quickly and very professional. Very polite answered all of my questions, this is the first time I have gotten internet. I am very happy with my experience with your company.

9 months ago

Reply from Rise Broadband

Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Feb. 2nd, 2024

star star star star star

darkwilow Wellington, CO

Rise broadband texted me the day before and day of my installation appointment and also sent a text when the installer was on his way, this was followed up by the installer calling me in person with an ETA. The installer was professional & extremely competent at his job. Everything went very well and as Seth was my first point of contact with RIse Broadband I found him to be an excellent representative of the company. I'm delighted with my service. I highly recommend then as an ISP.

2 years ago

Reply from Rise Broadband

Darkwilow Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: https://www.risebroadband.com/friends/ Thank you for being a loyal Rise Broadband customer. Have a great day!

Apr. 6th, 2022

star star star star star

Katherine Nelson Paradise, TX

Excellent customer service at my residential site. The dish was mounted on the roof at the most effective spot and then the router was connected inside the house. It was very easy to reset the password and reconnect all my devices that were dependent on the wi-fi. So far the quality of my signal is outstanding compared to the satellite companies that I previously had. Thank you

2 years ago

Reply from Rise Broadband

Katherine Nelson , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Mar. 18th, 2022

star star star star star

Paula Pili Provo, UT

Working from home I needed to choose a reliable internet. I chose Rise Broadband It took a few days for someone to come out to set it up. The set up was quick and relatively simple. I hooked up the internet and phone. I used it for approx 5 years and then moved to an area where they didn’t service. The pricing was consistent and pretty reasonable! They have awesome customer service and support! I hope they service my area soon!

2 years ago Edited January 16, 2022

star star star star star

D'Edra Steele Royse City, TX

I love that their unlimited plan is actually unlimited. Unlike my old provider who was constantly throttling me. There’s no throttle on my plan until 2 TB, so I Can stream movies constantly without having to worry.. — no buffering and no throttle, for the same price I was paying for 10 GB with my old provider. There were minor problems with getting my install scheduled but they stepped up to the plate and got those addressed for me. #BestCompanyReview

3 years ago Edited November 22, 2021

Reply from Rise Broadband

D'edra Steele, we appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Nov. 22nd, 2021

star star star star star

Christopher Moore Sadorus, IL

They have great service in Sadorus, IL. I can stream music and my kids can watch their Roku T.V.'s and I can be on the computer all at the same time without interruption! Great speeds. I thank God they provide service in my area. The only drawl-back is their prices are a little high, especially for a family trying to squeeze by. But I am happy to have them.

3 years ago

Reply from Rise Broadband

Christopher Moore , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Aug. 17th, 2021

star star star star star

Melanie Lubbock, TX

We just got our Rise Broadband installed on Saturday and so far, so good. Our previous provider, HughesNet, was ridiculously slow so we decided to try Rise. Like I said, so far, so good, but it's only been a few days. The installer came in the time window scheduled and was very courteous and got us up and running with no problem. I hope our speedy internet continues without issues.

5 years ago

Reply from Rise Broadband

Melanie, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Oct. 29th, 2019

star star star star star

Mel Fort Collins, CO

So far, so good. Installation was a breeze and the technician arrived as planned - even called prior to arrival to give estimate of time. After 3 days, my internet is working just fine — I live in a rural area with only 2 options for WiFi service so I was concerned. TV streaming has been good/great so far. Fingers crossed for long-term happiness.

5 years ago

Reply from Rise Broadband

Hi Mel , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Oct. 1st, 2019

star star star star star

Don Stockton, UT

We could never get service. Been on hot spot for 3 years. After Rise made a location change on their tower, we found we could begin getting service. I must say that I am SO glad to finally have something. Install went well, and staff have been extremely nice/professional. Rise has had some mixed reviews in my area, but I have had no problems so far, and am hopeful that they are working hard to correct their issues.

5 years ago

Reply from Rise Broadband

Don, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Sep. 17th, 2019

star star star star star

Tina Payson, UT

Morgan was absolutely amazing with our install. He answered all the questions we had about how everything worked. He went over every aspect of the equipment and he even took the time to explain to my children why they didn’t want to mess with the equipment and how to “fix” it if they pulled out the plugs. My kids are 1&3. Right from the very beginning I have had great customer service from the initial start to the install and any questions or problems I have had, they have quickly resolved them.

5 years ago

Reply from Rise Broadband

Hi Tina , Thank you so much for for the great review! We are so pleased that you are happy with your Rise Broadband service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 16th, 2019

star star star star star_border

Leslie Brooks Lindsay, OK

I had some problems the first week I had service, and I put off calling a technician thinking I could fix it myself...but when I finally gave up and decided to just call...it was a good decision, and made things easy from then on...I called and the lady was nice....I wasnt home at that moment, but the lady offered to call back,..She called back when she said she would, instead of having to call and wait on hold again....she was friendly and helpful...at some point I lost connection with her, and by then their tech support was closed...I ended up calling back the next day...another guy was really helpful, instead of putting me on hold to consort with his team, he offered to call back shortly, and he did!...within five to ten minutes...he said the connection loss was due to something involving the router, or the antenna, and offered to send a technician out on the same day!...a guy came and replaced the router, and I haven't had a problem since! ....I am only in a 5 meg plan, and have still had averages faster than 5.. I'm happy! ...fully satisfied with their service....I could be using windstream, that is popular around here, but they are overpriced, and they charge a lot of taxes on their bills...Rise is much cheaper, and better than windstream I think! Thanks Rise Broadband, Leslie Brooks

5 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Leslie. We really appreciate you taking the time out to share your experience with us. Cheers, Rise Broadband

Jul. 22nd, 2019

star star star star star_border

George Erhart Chicago, IL

I moved to Colorado in 2005 and started with LpBroadband. Over the years, the company has merged with others until it is now Rise Broadband. I recently switched to their new high speed service on a 2 year contract for abut 60% of what I had been paying. Previously, I had 5 Mbs down and 1 Mbs up. The new service is 20 Mbs down and 4 Mbs up. This has been a huge improvement in my connectivity. I can actually stream HD video without constant pauses for buffering. I use my connection for working from home and as a software developer, it is now much faster uploading my code to servers in the cloud. Overall, I am very happy and finally feel like I have true high speed service. Prior to this upgrade, I would have rated them as a zero, but now, I have enough speed to really get things done. (I can't cut the cord on my satellite TV service ... there is a 350GB per month data cap.)

7 years ago

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Erica Chappel

Rise Broadband sucks. It never work but a few times out of a month. I don’t recommend nobody to get this service. It’s horrible. I’ve never seen no internet service like this. The outage is every other day. -Texas

2 months ago

Reply from Rise Broadband

Erica, Thank you for providing your feedback and letting us know about this issue. While our online review response team is unable to diagnose technical support, we encourage customers to work with our regular support channels for assistance with technical troubleshooting. Technical Support (877-910-6207) is available Monday – Friday 5am–10pm MT and Saturday – Sunday 7am–8pm MT. If you would like to work with someone directly to help diagnose the issues, please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Sep. 4th, 2024

star star star star_border star_border

tot anthony Forney, TX

Service actually sucks. If the wind blows roo hard it will knock service out . And please dont let it rain. I work from home and services are super slow, always being knocked out of service . Just the only company i could find in the area

8 months ago

Reply from Rise Broadband

Thank you for providing your feedback and letting us know about this issue. While our online review response team is unable to diagnose technical support, we encourage customers to work with our regular support channels for assistance with technical troubleshooting. Technical Support (877-910-6207) is available Monday – Friday 5am–10pm MT and Saturday – Sunday 7am–8pm MT. If you would like to work with someone directly to help diagnose the issues, please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Mar. 20th, 2024

star star star star star

Vicki DeFord Collinsville, TX

Getting service was slow at first due to our location but the superviser brought out the right equipment and the tech got it done. Then I had trouble setting up all my devices, called their support line and after helping me with that, they were able to dial into my computer for a "tune-up" and is working great! YAY!

1 year ago

Reply from Rise Broadband

Vicki Deford , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!

Jul. 6th, 2023

star star star star star

Evette Berel Dallas, TX

Their technician stopped by and advised of available service. Made appointment for next day, installation was quick, easy and fast speeds for rural area. Thanks! Great service for rural areas especially where nothing else is available.

1 year ago

Reply from Rise Broadband

Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Jun. 12th, 2023

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Larry Backer Blue Ridge, TX

When it is up it is good. Unfortunately it goes down after every severe storm. Usually back up within an hour or so. Sometimes it takes days. Seem to lack feet on the ground to fix problems. Support team is an oxymoron. You get the same results by calling Dialaprayer. Promises of things getting better-- things just drift along with no meaningful estimates or status reports. The persons on the help desk always hve a heavy accent and names like Carlos, Bernie, or Erin. They are usually in Arizona. The problem is in Texas. They will give you a ticket number and plenty of buzz words, but leave you feeling that they don't really give a damn. Living in rural Texas, there are few good options. I have had DSL, satellite, and broadband. They all seem to depend on the same leased tower bandwidth and go down with severe weather. My next try will be to see if Verizon offers internet connection at a good price. I have one of their broadband modems for my PC that I use on the road. It always provides good bandwidth and availability. It has limited data and high cost Time to see if Verizon can provide an affordable solution. I have been getting less than 1 mbs with Rise Broadband for almost a week. Sometimes nothing at all. I used to do better than than with dial up. Time for a change, hopefully for the better.

2 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Apr. 8th, 2022

star star star star star

Karen Gossett Burnet, TX

We live in a area where service is very spotty and unreliable, but our technician was able to find a perfect line of site to a nearby tower. The service is great! We can stream and use zoom with no problem at all, even with multiple people using the WiFi all at the same time! I’m very happy with Rose Broadband!

3 years ago

Reply from Rise Broadband

Karen , Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Thanks for taking the time to rate us!

Regards,
Rise Broadband

Aug. 17th, 2021

star star star star star

JC Martinez Waxahachie, TX

Awesome! Great customer service by Tech named Dustin in waxahachie, tx/ I wish they had more employees that are efficient and provided exceptional customer service as he did. Prompt and fast install service. Thank you so much.

4 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Jc. We really appreciate you taking the time out to share your experience with us.

Cheers,

Rise Broadband

May. 7th, 2020

star star star star star

Ray Mendota, IL

Everyone was very professional, friendly, and helpful. My tech for the install was first class really hooked everything up just like we wanted it. As far as the wifi itself, nothing we have tried so far has been anywhere near this good. I would strongly recommend this company!!

4 years ago

Reply from Rise Broadband

Ray Mendota, Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!

Apr. 10th, 2020

star star star star star

Jim & Lou Lamberth Adkins, TX

Mr. Nathan arrived near 8:00 AM on the day that the scheduled Arrival Time was between 8:AM and 12 noon. He was very friendly as he worked very fast and efficient as he made the instillation of the equipment. He answered all our questions and made sure everything was working before he left. Quiet a gentleman.

4 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Rob. We really appreciate you taking the time out to share your experience with us.

Cheers,
Rise Broadband

Apr. 8th, 2020

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Steven Crowley, TX

UPDATE: I am raising this to 4 stars since I now am getting the speed I am paying for and the great customer service. I have had Rise Broadband for years and after many many phone calls and many service visits with new towers pointed and new equipment. I can't do it anymore. The speeds average 4-5 Mbps download when I pay for 15 Mbps. They have never improved. But EXCELLENT customer service though, every time I called. Also prices are fair. If they could get me the 15Mbps, I would gladly stay with them.

4 years ago Edited September 14, 2021

Reply from Rise Broadband

Steven , Thank you for providing your feedback and letting us know about this issue. We certainly dropped the ball, but it's in our court now and we'll make sure we get this resolved for you. Please email your account information to us at feeedback@risebroadband .com and give us the chance to make things right.

You've been through enough already! Let's get to some solutions!

Regards,
Rise Broadband

Mar. 2nd, 2020

star star star star star

DH Franktown, CO

Recently installed Rise Broadband at our new home where choices of internet coverage are very limited. The installer answered all of our questions, provided a very professional installation and had the system up and running in a half hour. At 25mb loading is much faster than what other carries offered in the area.

4 years ago

Reply from Rise Broadband

DH, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Dec. 4th, 2019

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Mark Hardesty Pahrump, NV

Install was fast and professional. Very pleased with the service and speed. My son does XBox Live constantly while I am on my computer and the wife is using her phone for emails and the TV in the background streaming movies. No lag in the X Box at all. Got a good price so very pleased .

5 years ago

Reply from Rise Broadband

Mark, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Oct. 28th, 2019

star star star star star

Bev Johnstown, CO

Was scheduled between 8 and 12 am, installer was a little late but received update on when he would arrive and was here just a few minutes later. Installer was helpful and did an excellent job. Was able to give me an unobstructed view of your tower so have a reasonably fast service.

5 years ago

Reply from Rise Broadband

Thank you so much for your kind words Bev! We really appreciate you taking the time out to share your experience with us. Cheers, Rise Broadband

Aug. 30th, 2019

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Ron Wolfforth, TX

I live in a area where internet is only available from one ip and their service is lacking to say the least. Now that Rise has come along I’m able to do the things I couldn’t before. Thank you. I love the service. No issues.

5 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Ron. We really appreciate you taking the time out to share your experience with us.

Cheers,

Rise Broadband

Jul. 24th, 2019

star star star star star

Lisa Pahrump, NV

Wonderful experience from the very start! Great customer service from Cody. Everything was explained clearly and found the best plan for us. Technician did a great job hooking up our broadband and digital phone service. Again everything was explained clearly.

5 years ago

Reply from Rise Broadband

Hi Lisa , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 10th, 2019

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Lori Jones Emmett, ID

From the very first call through the following calls and right down to installation, Rise was very courteous and professional. My service has never worked better and the fact that I did not have to sign a contract makes the experience even sweeter. I will be a Rise customer for a very long time!

5 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Lori. We really appreciate you taking the time out to share your experience with us. Cheers, Rise Broadband

Jun. 26th, 2019

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Rudy Bocanegra Royse City, TX

I live in the country and there no internet providers in my areas. Rise was the only one that would provide service. I have had service for almost a year and must say my data cap is 350 and if i go over which i do often the charge for every 10G over is almost nothing. Service is great and connection fast. I was reluctant to get service cause of bad reviews, but i'm glad I didn't let that sway me and my family, cause we have never been happier, having internet. My cap is 350 my speed is 15m down and my bill is $68 a month. Not bad, I have paid way more in the passed from companies with no caps.

8 years ago

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Jackson

Pretty good as a service just 1 hiccup in the connection. Installation was fast and painless. Only real complaint is the slow wait times when calling in.

6 months ago

Reply from Rise Broadband

Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

May. 22nd, 2024

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Jeff & Jen Roy, UT

Canceled service at end of billing cycle and we were told they would not run another payment and our account was zero. 1 week later they took $85.00 from our account. Instead of correcting the error and crediting back the account, they said after a tech comes in 4 to 6 weeks to get the equipment they will submit a request to have us reimbursed. The whole process to get our money back will only take 2 months! Sooo dishonest! I sure hope people aren't in a financial pickle because they steal your money for a few months! Don't sign up with them. They don't care about you and won't correct things even when the error is theirs.

9 months ago

Reply from Rise Broadband

We are terribly sorry you had an unsatisfactory experience with us. Thank you for letting us know how we can do better in the future.

Thank you,
Rise Broadband

Feb. 6th, 2024

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Joel wilbanks Dallas, TX

This is the only ISP and they are NOT good! Their initial install took 3weeks. The ho-hum tech was nothing but "We don't do that." He didn't have all the proper tools or parts to install according to our wishes. Then when we called a month later and the same twch came back out, now he had all the parts to properly complete the install. Now, 3 months later the "brand new" obsolete equipment has failed! In this day & age of 'Work From Home' their soonest appointment was 4 days away from 8a-12p. They have 15min left & I don't expect to see the tech till after 2p, if at all. I predict it will be the same tech that installed the old equipment the first time

11 months ago

Reply from Rise Broadband

Thank you for your feedback. We are sorry to learn you are unhappy with your service. We hope you will give us an opportunity to address your concerns. At your convenience, please forward this email to the email address vipsupport@risebroadband.com along with any of the following information: The phone number on your account, your account number or physical address that the service is listed under, and we will be more than happy to assist you.

Thank you,
Rise Broadband

Nov. 28th, 2023

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Alex Houston, TX

When our family first became aware of Rise we were ecstatic, 25mbps was unbelievable for our area offer 3mbps on DSL. When it was installed we got 14mbps from the technicians own devices, he admitted we probably would get much better, disappointing, but still a vast improvement and was acceptable for us. Over the next year speeds fell to 10mbps and at "peak" times 5mbps. Again, I tried not to complain as it was still better than our alternatives at the time. Then in December of 2021, we got an email about an upgrade to our tower and how it would improve speeds and stability. Over the next few months Rise became unusable, dial-up speeds of 1mbps or less and that's when it wasn't disconnecting every 10 minutes. We called got told various, but different, things every call. Eventually a technician was sent out and, after trying various things, was kind enough to tell us that the new "upgrade" to the towers make it more difficult to reach us as far away as we are and that Rise for all intents and purposes stop servicing our area and probably could no longer provide any faster or more reliable connection than what we were currently receiving. Yet, Rise kept charging me for a service and speed that never reached what we were paying for, was now worse than dial-up when working and, customer service still had the audacity to tell me I should be paying $10 more a month when I called to complain. The two stars is simply because at one time they gave us an acceptable service, not great, when we had nothing. It wouldn't surprise me if they were doing this or other shady stuff to other customers, especially after reading some of these reviews.

2 years ago Edited March 8, 2022

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Alex . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Mar. 8th, 2022

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Jessica Wellnitz Clinton, WI

Our family has been with Rise Broadband for years being us and our in laws that live nearby. Tech service has always been great and would leave them 5 stars anytime we have had to make a call but when it comes to billing I would leave it at 1 for the fact it’s easy to talk to get ahold of a person. I called last month to change my bill to unlimited since the up charges were INSANE. I was told that it was updated to the unlimited plan and the total would be $70 something a month. Perfect I can work with that. This month our bill the came back at $242 for only INTERNET!!!!! I called and literally all they would do was said sorry the Rise Broadband customer service person I talked to last month made a mistake and didn’t change my plan so to make up for this they will take HALF the overage charges away and sorry there is nothing more they can do and that my bill is for sure updated to unlimited for the next month… I shouldn’t have to pay any of the overage charges in my opinion since it isn’t my mistake… I used to recommend this company a couple years ago but not anymore. I would hate to see someone I cared about it treated like this.

3 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Jessica . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Nov. 1st, 2021

star star star star star

David Haddix Houston, TX

Everything works as it should. Scheduled to have a tech come out today. (Storm took out my dish). Very professional, fast. Took me a little while on the phone to report the damage. But overall good service.

4 years ago

Reply from Rise Broadband

David Haddix , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!

Aug. 21st, 2020

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Mitch94541 Jean, NV

When I started with Rise in 2018 I asked for a 25Mbs plan. There was a special going on and it was very tempting so I asked for the higher speed. At the time I was told that in my area there were only 5Mbs plans available in my area. Well, that was still ok, figuring we did not have any cell service and no idea when that might happen. Ok, I have never been charged the “Special” price for the plan I signed up for, my fault I guess for not canceling the first billing cycle. I have written several emails, never a response to the request for explanation on the overcharge. The service is ok, though so we live with it. Now I am getting these really obnoxious emails about “going over the plans cap” and they will charge me for the overage in 10GB increments. When it is a problem with billing and it IS their fault, you can’t get anything from them. When it is a “overage issue” they won’t leave you alone. According to their advertised plan, they have overcharged me $10.00 a month for over a year. Alright, take the overage out of THAT. Mike, Nevada

4 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Mitch . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,

Rise Broadband

May. 7th, 2020

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Cynthia , TX

So far so good. I wish the wifi signal was strong inside my apartment. Having a little bit of trouble getting a good signal to my TV but other than that it's great! The set up time was fast.

4 years ago

Reply from Rise Broadband

Cynthia, We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Apr. 7th, 2020

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William Ramsey Elko, NV

I migrated from Frontier Communications (DSL) to Rise Broadband for the speed difference. The best Frontier could do was 8 mbps down and I get consistent 90+ Mbps down with Rise Broadband. So far after 2 months, Rise Broadband has delivered!

4 years ago

Reply from Rise Broadband

William, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral.

Thank you for being a loyal Rise Broadband customer. Have a great day!

Mar. 30th, 2020

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fap Loveland, CO

I have been a customer of Skybeam/Rise for over a dozen years. There has been some interment interruptions once in a while but it has been most acceptable. Anytime that I needed service regarding a problem with my connection they had technician here within a couple of days. Never was there a question regarding my having to pay a service fee.

4 years ago

Reply from Rise Broadband

Hi fap , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Cheers!
Rise Broadband

Feb. 13th, 2020

star star star star star

Randy Vance Simonton, TX

I am in a rural area and was using a local provider. I was getting less than 4 MBS and now with rise am near at 50 MBS. My service is much better than what I have experienced from my old provider.

4 years ago

Reply from Rise Broadband

Randy Vance , Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Dec. 9th, 2019

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HB Ritchie Abbott, TX

Finally able to move to a new internet provider! Rise was okay but just okay - nothing special; My biggest issue was how my bill per month rose from $29 to almost $179 in 2017 (supposedly because of additional taxes special fees etc.) If I had signed up for auto pay I might not have caught it so quickly - but once I was a day late paying they cut me off immediately and charged almost $100 to restore service... if they only could provide stable service instead of up and down spotty support it would have been nice. After I complained they were able to reduce my cost back to $30.95 per month which helped the situation but didn't restore my confidence in them at all!

5 years ago

Reply from Rise Broadband

Dear HB Ritchie,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 15th, 2019