Name: Rise Broadband
Rating: 3.4

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Helena Lynn Janzen Klassen Peabody, KS

Customer service is terrible. The day someone came to install, I got a cheaper promo in the mail. I called that day to ask if I could switch, and called every week for 3 weeks with no callback. Finally talked to someone & was told that deal is not available to me. And no apology for not getting a callback. Oh, and there's little charges they add on so the promo price isn't what you'll end up paying.If I wasn't locked into a contract, I would drop them.

7 years ago

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Pam H. Granbury, TX

This is the worst internet service! I did a speed test today with an Apple representative on with me & tested 3.5 download speed & .7 upload speeds!!! Horrible! I want to develop a small business working from home, turning my photos into art to sell but I guess this is not possible now? Surely, with many people living in rural areas, there is a better internet option out there!!! Don't go with Rise!

7 years ago

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chi

very slow service...tried to improve it but didn't work. They say they they have a better service now but want more money for it but don't advertise the speed so can expect it is still slow. Called customer service...no call for over a half an hour...called back and place on hold forever...still holding. the speed and the service stink... never think about using them unless you have no choice...just sell you laptop and forget the web... have some peace of mind or relocate to where you can get cable or otherwise. As bad for customer service as verizon

7 years ago

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Patrick Allen Pflugerville, TX

I live on the outer area of town where traditional high speed internet service is not available. I received a mail flier advertising this products availability at my address. However when I called I was informed that the fliers had been sent to the wrong area and that my location was not serviced. What is really sad about this is I expected that responce when I called. A couple of years ago I got the same flier and had the same results. Very disappointed.

7 years ago

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Jake Carson City, NV

We literally have dial up speeds at best 99% of the time, we have had techs out to our house and are always told 'your towers need to be upgraded' and it never happens... Every time we complain they find a way to turn our speed up for a few days and then it slows to a trickle..... Its a joke, its scam and no one seems to care..... This is our second round with this provider and its been a joke from start to finish, they know they have you by the short hairs in rural America where you have little choice...

7 years ago

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chad howe Lennox, SD

Terrible service, paid for $80.00 per month for 15mbps and was lucky to get 0.8 mbps. 2 months of this and I canceled my service due to lack of internet service and they nailed me with a 240.00 early termination of contract. They also where going to credit me for the poor service and then backed out of that. Very poor business ethics I will never deal with this company again

8 years ago

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Amelia C Mobile, AL

My family and I love spending nights in watching movies and love the fast speed internet as it makes movie nights so relaxing. No buffering or issues!

2 years ago

Reply from Rise Broadband

Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Feb. 11th, 2022

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Rischelle Mikkelson American Fork, UT

When it worked, it was fine service. However, we had a lot of troubles with consistent service. Because I require internet to work at home, good internet service was a must. They simply didn’t have the speeds I needed so I switched providers.

6 years ago

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Debra Lake Havasu City, AZ

Poor reliability and internet speed is up and down. When I went to cancel service their tech came to my house when I wasn't home and climbed on my house to remove the dish. He left the bracket and they refuse to come out and remove it. This company was disrespectful of my time and property. I DO NOT RECOMMEND!

2 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Debra . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Sep. 27th, 2022

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Sherry Marco Georgetown, TX

Unreliable internet since day 1. Can't seem to resolve the issue. I work from home and reliable internet is a necessity. Losing internet is a DAILY issue. I call, I email... It is not improving. If you need consistent internet service, look elsewhere.

2 years ago

Reply from Rise Broadband

We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Regards,
Rise Broadband

Mar. 31st, 2022

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Kimberly Rush Chicago, IL

Kept me well informed of arrival, installer was considerate and very helpful, made sure everything was up and running

3 years ago

Reply from Rise Broadband

Kimberly Rush , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Nov. 17th, 2021

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James Dunn Lubbock, TX

Having issues with hooking up my ring . Spent a few hours on the phone with ring and my chime worked fine on my hotspot . Called rise and revived no help at all . I have only had service with them for a week and will be canceling it .

3 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, James . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Sep. 2nd, 2021

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Rebecca Stedman Arlington, TX

I’m pretty sure AOL dial up was better than this company! When you call in to report an outage (twice a week) the people are nice and when you call to cancel your service they are great and lower the monthly fee. That is my only positive experience since I’ve been a customer. Why is there a tower outage several times a week???

3 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Rebecca . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Aug. 13th, 2021

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I have to wait now Fort Worth, TX

They offer us a speed of about 480kb/s. They will not aid us in costumer service or help with better speeds in our hard to reach area. Our TV’s and online games currently do not work, so we are now considering switching to any other provider out there that can at least try to do their job.

3 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Jun. 14th, 2021

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Paul Monica Desfosses Ogden, UT

After 12 years of service we received a letter stating our service would be canceled in 10 days with no explanation. We had never been late with our payments. We have no other options for internet. We've been waiting for over 6 weeks for a call back. If you can go with someone else, I would.

3 years ago

Reply from Rise Broadband

Paul, we are terribly sorry this is happening to you. Unfortunately the tower where our equipment is mounted is no longer allowing us to continue transmitting from their location. We have tried to move all of our customers in this area to another location, but in some case we have no other options. We are often given very little notice from the tower host that they are not renewing our contracts and requiring us to remove our equipment from their tower. We are truly sorry that this is the case, and we hate to lose you as a long time customer. We really wish we could continue to provide you with broadband services, If you would like to speak with someone regarding the situation I can send you a private message to get your contact information so we can reach out.

Thank you,
Rise Broadband

May. 5th, 2021

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Regina Bowling ,

My experience was amazing from start to finish!! I finally have reliable internet!! Thank you, thank you, thank you!!!!

4 years ago

Reply from Rise Broadband

Regina, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. See our website for more information. Thank you for being a loyal Rise Broadband customer. Have a great day!

Oct. 16th, 2020

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Nano Sleep Caddo Mills, TX

Jun 10, 2002. Speeds were good for a week or so. I'm currently getting 0.17Mbit download speeds. I'm paying $90/month for this crap. I don't have any other option for internet in my rural location, and Rise knows this. So it's a case of take what we offer or get nothing. I'm looking to install a tower so I can move to another provider.

4 years ago

Reply from Rise Broadband

Nano , We are terribly sorry you had an unsatisfactory experience with us. Thank you for letting us know how we can do better in the future.

Thank you,
Rise Broadband

Aug. 10th, 2020

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mcastle Brandon, MS

Always "set high standards for themselves", but obviously do not try to meet those standards, and really do not appear to care when they do not meet them. Apologies are cheap platitudes. Appear to be all about growth, with service being very low on the priority list.

4 years ago

Reply from Rise Broadband

Thank you for providing your feedback and letting us know about this issue, Mcastle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (844) 411-7473 and we'd be happy to help you out.

Regards,

Rise Broadband

May. 26th, 2020

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The Void Dallas, TX

Only giving it a one star because negative options aren’t available. Constantly my download speeds are less than 1 mbps. All day everyday. Don’t waste your money. Amazing at how horrible they are. Third world countries provide better internet.

4 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, The . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,

Rise Broadband

May. 20th, 2020

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Michel Schmutz Longmont, CO

I have had Rise for 4 + years. Slow does not even begin to describe my 50mb service contract. I'm lucky if I get 3mb on a good day. I have called numerous times and always the same story. I suggest if you are looking for internet service, look elsewhere!

4 years ago

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dmota Meadow Grove, NE

Since school has been canceled the internet never works. My kids need to be on for classes but now they miss classes because the internet is always down. You can't call because they never answer their phones. I waited for over a hour and my call was never answered. Worse internet.

4 years ago

Reply from Rise Broadband

dmota, Thank you very much for providing your feedback and letting us know about this issue. I am sending you a private message to gather more information for our support team so they may work on a resolution to your concerns.

Thank you,
Rise Broadband

Apr. 2nd, 2020

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Belle Lilly Homer Glen, IL

Slowest internet service I have ever had with the most outages. Technical support only ever says to unplug router and plug it back in. This does not fix bad internet service. Web pages take 5 minutes to load. Can't stream from any provider.

4 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Billy . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. Please feel free to provide your account information to us at the email address and we will be more than happy to assist you.

Thank you,

Rise Broadband

Feb. 7th, 2020

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Richard M DenBleyker Keenesburg, CO

As you can see from the low rating, Rise Broadband provides very poor service. We pay for 20 MPS, but rarely see anything about 5 MPS (usually around 3 and has been low as .6. Yes, .6!) Unfortunately, there is little choice other than expensive & restrictive satellite internet.

4 years ago

Reply from Rise Broadband

Dear Richard, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Jan. 13th, 2020

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Brad Miller Waterloo, IA

It worked great for 2-3 months and now doesn't work for squat. Can not even speed test half of the day then maybe it works for hour or two then back in and out. Customer service wants to charge me more money to fix it which is an absolute joke. NEVER NEVER NEVER get service with these people NEVER NEVER NEVER .

4 years ago

Reply from Rise Broadband

Dear Brad, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Jan. 6th, 2020

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Ronda McGaugh Sanger, TX

They were timely & friendly. Great prices for amount of data. Have recommended them to many People.

5 years ago

Reply from Rise Broadband

Ronda, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Sep. 24th, 2019

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William P Harper Caldwell, TX

The experience has been fantastic, showed up when scheduled and great speeds for out here in the boon docks

5 years ago

Reply from Rise Broadband

William, Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Sep. 11th, 2019

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Ricky Polser Leonard, TX

How about zero stars? I live in Leonard Texas and the only way this company existed this long is because they or their parent company (JAB) buys out the competition. They suck. They have always sucked. Their days are numbered. The only way they are an option is as a last resort.

5 years ago Edited September 14, 2021

Reply from Rise Broadband

Dear Ricky, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Layne P Whitesboro, TX

Rise Broadband is one of the worst companies I have ever dealt with. Their internet service is constantly going down and then to get it restarted at the house took hours on hold and days of waiting for tech support to come out. Their customer service is beyond horrific as is their internet service.

5 years ago

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Traci Wahoo, NE

We never received the speed we paid for; so much slower! Multiple calls to customer service ended with them telling us we were getting that speed, even tho speed test proved otherwise. We finally cancelled and were forced to pay a fee when Rise never delivered on their end!

5 years ago

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LUCY Corsicana, TX

Our download speed is 3-5 and our upload speed is 1-2, and that is on a good day lost of time we have less than that or none at all. Stream movies, not a chance. LOL Customer service is a joke, if you can even get through to them.

5 years ago

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Jerry Henderson, CO

We are currently paying for 20mpbs and currently our average speed is under 1mbp. Basically dial up speeds not sure what has changed over there but I can't get anyone on the phone and the speeds are too slow for even chat support. I would look else ware for internet services.

5 years ago

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Michael Atoka, OK

Days without internet service And when it works you can listen to music it stops every few seconds to reload and movies have to load a lot. You can't talk to live chat. They don't answer the phone. I bought the fastest speed they sell $100.00 per month. Would never recommend this company to anyone.

6 years ago

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Elaine Engel Riverton, UT

I would give this company a ZERO if I could! Do not get services with them! They will steal your money! They won’t provide refunds when you must break a contract with them because a new location may not allow for their services! Buyer Beware!

6 years ago

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MS Boulder, CO

Have to agree with other reviewers--No service, no internet speed, belligerent customer service. We got about 1mbps upload and download; internet goes out frequently and Rise cannot explain it. Moreover, they argue with you and refuse to give credit for outage days. Buyer beware with this company. Filing complaint with BBB.

6 years ago

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Larry Williams American Fork, UT

Terrible customer service. They lock you into contracts for internet service packages that they can't even support in your area. They don't honor statements made by employees. Wait times to talk to employees are the worst. Rise Broadband is the new "Wells Fargo" of internet service provider companies.

6 years ago Edited September 14, 2021

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James Lee Harvard, IL

If only they would hire many more people for tech support I would give them 3 stars. When the system goes down and want to call them to figure out if it's them or me, it is not unusual for me to completely give up waiting on hold for tech support. Sometimes I try at various time for days. I caqn't wait to have another choice in ISP's.

6 years ago

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Tanya Van Hill Alvord, IA

Been on hold 2 hours with customer service and still not get a representative to get a stupid problem resolved. Tbh we did like them until now. I'm paying for a product I cant use because they wont help us fix it. Very unsatisfied.

6 years ago

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Tony Pocatello, ID

Literally the worst internet company out there. Cant help their customers for the life of them. Still paying out the a** for garbage speeds and they aren't doing anything to help fix it. They could care less about their customers.

6 years ago

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Brett Azle, TX

So when i had my netgear nighthawk the internet was bad. Then my router fried. Now i have their managed router, and my inter net is garbage. I cant even stream a tv show on netflix without it buffering every 2-5 minutes. I had dsl with faster speeds

6 years ago

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Richard Calhan, CO

We have had Rise and its predecessors for years, The service has deteriorated consistently as the price goes up . We are going to actively search for some alternative. As I write this our speed is rivaling dial up. It is time for us to move on, and I would encourage anyone looking for an ISP not to consider this poor excuse for ISP.

6 years ago

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Gary Dobbins Leonard, TX

Why do new customers get internet for 19.95 and the loyal customers have to pay 72.00 so before you use rise broadband be sure you know you are going to get screwed in the end

6 years ago Edited September 14, 2021

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Vern Ferris, TX

This company should be shut down!! Weeks with NO internet service and ALWAYS the same extremely high bill even when they admit it's their fault! Major scam!!! DO NOT USE THEM!! Complete waste of money!!!!!!! YOU WILL NEVER HAVE SERVICE!

6 years ago

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tom bleskan Carbondale, CO

Poor speed, intermittent service, unfriendly employees, hidden charges, and now a cap on data usage. I can't think of a single thing that I could commend Rise about. The only reason to use them is that they are the only service available. (for now- I will change ISP as soon as another becomes available)

6 years ago

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kevin tucker

The internet goes out frequently but as far as internet providers go Rise is the best connection we can get in rural Colorado.

6 years ago

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Greg Peyton, CO

Terrible company RISE has all kinds of hidden terms such as data limit of 350gigs. Never heard of a internet provider with a data limit and a 250 cancel fee for two years did not see that one either. Their service stinks too takes an average of 40 min to get someone on the phone that does not care.

6 years ago

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Merritt

Our family continually is having issues, with this service . My son this Christmas Day could not play his new game it took 16 hours to down load.My daughter cannot watch a downloaded movie as the signal keeps dropping . We are hoping soon we have better choices in our area! If you have a choice don’t use this company!

6 years ago

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Lloyd King Tioga, TX

I was watching hulu when it starts buffering repeatedly. I ran a speed test and I'm getting 0.99mbps download. This happens everyday at certain times. I have called tech support more times than i can count. Absolutely no help. You be the judge of rise broadband. Some quality ISP needs to help rural areas so companies like this can be avoided.

6 years ago

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Walter (Clay) Spill Winters, TX

worst interent provider ever! first they sell you a very high speed connection and then after installation you may not recieved bought speed and they refuse to put you on lower tier cause you locked in two year contract. thats if the internet even works at all.. cant even get out of contract cause they will charge you 270 dollars.

6 years ago

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Cynthia Nolasco Cedar Creek, TX

so for the last three four months we have been paying almost 300 for internet each month, their the worst.. They took advantage of the fact that they only come out here. And customer service is very rude. Wait times are insane. Im so done with them.

6 years ago

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DOMINICK WILLIAMS Lancaster, TX

I swear if there was another provider I would have left. The speed is horrible and it's always an excuse about the tower. You are left on hold longer than minutes just to speak to someone, and it's not an occasional thing either.

6 years ago