Name: Rise Broadband
Rating: 2.0

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chad compton Denver, CO

Horrible Service, Horrible speeds, bad customer service. Had to call multiple times to get speeds where they should have been. Had to have technicians out multiple times. Finally got fed up with them not being able to provide advertised speeds and cancelled. Then they wanted there early termination fee. Stay away!

7 years ago

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Vincent Twin Falls, ID

Changes terms mid month with no notice. Cannot cancel unless you wait on hold for a half hour. Customer service appears to be folks from India with canned responses. Management supposed to call, but never does. Internet always up and down. Worst company ever. I'd go dialup before I went these fools again

7 years ago

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Roberto Pinedo

My bill has gone up more than 50% with the same crappy service. Customer service can't answer why and when you ask to speak to a supervisor they tell you you have to wait for them to call you in 24/48 hours. Now I have to wait until it's convenient for them to deal with the issue. Service isn't working yet they still want to charge you.

7 years ago

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DuRonda Helotes, TX

The internet speed is extremely SLOW. It is even slower in the evenings. I was promised 5g and only get 2-3g and less during the evening hours. Customer service promised to give a discount for the slow internet but doesn't. I do not recommend this company.

7 years ago

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Jerry

No immediate support, will get in hold of me in two days, internet is unbelievably slow, can't do nothing online, I had to use my cellphone data to write this review, cost more from previous provider, long 2 year contract, not worth it, there are better options out there.

7 years ago

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Kym Roberts

Rise broadband bought out my internet. Since then they've promised 10g and provided less than 1g. We can't even Update windows. Tech said our tower was overloaded. I said they need to fix tower he said he didn't see them doing it anytime soon. Nothing was scheduled in the next year.

7 years ago

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Remote Rancher Mackay, ID

I live in rural central Idaho. I host one of their relay towers so I am offered internet access for the cost of electricity which runs their equipment. If I had to pay anymore for their service, I would have dumped them years ago. Don't believe the advertisement, this DOG is not going to hunt!

7 years ago

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Stacie Turnbull Liberty, MO

Worse customer service ever. Expect 35 or minutes wait time - even when they call you. Also expect to be "disconnected" during the phone call. I don't think dispatch, technical service and customer service talk with each other at all.

7 years ago

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Phil Ellis Tekamah, NE

Horrible. If you don't believe it, check out their facebook page. the most commonly used phrase by their social media staff is "I'm sorry" because their internet service sucks. What more can you say? my 5mps service usually runs at between 2 and 3. when it's actually running. Avoid this company like the plague if possible.

7 years ago

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Chris

Service sucks,we never get the service that we pay for every month,had techs come to our home and they even recommended us finding another provider. Don't say you offer a service if you can't provide it. So tired of this crap

8 years ago

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Darren Salem, UT

Horrible persistent problems with slowness. Tech support (chat) unable to resolve. Promises to call back, never does. Given the runaround for days. Chat support says to contact phone support, but phone support never picks up. No hope for a resolution. Looking for another provider.

8 years ago

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M Kile Caddo Mills, TX

This company fails to provide adequate amount of bandwidth to provide the customers with what they pay for at all times. They oversell their towers to maximize profit and in doing so rob customers of the speeds promised to them. Stay away from this company.

8 years ago

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April Jones Tremonton, UT

We have had no issues since switching to Rise 6 years ago. It had to buffer sometimes, but once we upped the speed that has t been a problem either.

5 years ago

Reply from Rise Broadband

April, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral.

Thank you for being a loyal Rise Broadband customer. Have a great day!

Mar. 30th, 2020

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Sheri Read

Installation was quick and easy. The technician was very knowledgeable and very respectful.

1 year ago

Reply from Rise Broadband

Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Mar. 25th, 2024

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Isaac Brodbeck Oklahoma City, OK

Obviously slow. But getting less than half the advertised speed that I signed up for. If I had other options I would definitely switch. Because paying near a hundred a month for these speeds is ridiculous.

1 year ago

Reply from Rise Broadband

Thank you for providing your feedback and letting us know about this issue. While our online review response team is unable to diagnose technical support, we encourage customers to work with our regular support channels for assistance with technical troubleshooting. Technical Support (877-910-6207) is available Monday – Friday 5am–10pm MT and Saturday – Sunday 7am–8pm MT. If you would like to work with someone directly to help diagnose the issues, please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Mar. 5th, 2024

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Hope Mishlan Kingston, OK

They booked setup with us a week in advance then cancelled via email the day before with NO CALL to advise us they don't service our address! Shouldn't they have known this at the time they scheduled to set up?

1 year ago

Reply from Rise Broadband

Thank you for providing your feedback and letting us know about this issue, Hope. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-411-7473 and we'd be happy to help you out.

Regards,

Rise Broadband

Jul. 5th, 2023

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HARLEY2001US Arlington, IL

SHOWED UP EARLY TO INSTALL. DID IT QUICK . VERY NICE TO TALK WITH AND EXPLAIN THINGS.

2 years ago

Reply from Rise Broadband

Harley2001us , Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Thanks for taking the time to rate us!

Regards,
Rise Broadband

Jan. 9th, 2023

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eggsandpork Waxahachie, TX

an absolute joke to be honest. I can' recall a single day as to where i had working internet for the whole day. Side note: if you care about gaming, or other internet intensive things at all, don't get this.

2 years ago

Reply from Rise Broadband

Eggsandpork , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.

Regards,
Rise Broadband

Eggsandpork Thank you for providing your feedback and letting us know about this issue. We did drop the ball, but it's in our court now to get resolved. Please contact us and give us the chance to make things right. 844-411-7473

Regards,

Eggsandpork Thank you for providing your feedback and letting us know about this issue. We did drop the ball, but it's in our court now to get resolved. Please contact us and give us the chance to make things right. 844-411-7473

Regards,

Rise Broadband

Jul. 25th, 2022

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cory remington Pahrump, NV

Literally disconnects constantly, never reaches 50 mb/s which that I pay for. Terrible for gaming and streaming struggles in 480p. Called and complained a million times and nothing changes changing providers ASAP!

3 years ago

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue, Cory . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Nov. 10th, 2021

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Aubrey Goolsby Durant, OK

I’m very pleased so far. Install guys were great. Install was fast. No issues to report. Thanks

3 years ago

Reply from Rise Broadband

Aubrey Goolsby , We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

Oct. 27th, 2021

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Kim De Morales Houston, TX

This is the worse internet company ever! I would give them a zero if I could. Our internet doesn’t work more then it works. To get a technician to come out takes days! Totally unacceptable.

4 years ago

Reply from Rise Broadband

Tiffany , We are terribly sorry you had an unsatisfactory experience with us, and we'd like to make things right. Please provide your account information to us at the email address feedback@risebroadband.com and give us a chance to assist you.

Thank you,
Rise Broadband

Mar. 16th, 2021

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colohiiker69 Cheyenne, WY

Company failed to resolve a line of site issue. The issue was easily fixed by raising the dish on the tower at our residence. Shame on you. We have a new internet service provider.

4 years ago

Reply from Rise Broadband

Colohiiker69 , We are terribly sorry you had an unsatisfactory experience with us. Thank you for letting us know how we can do better in the future.

Thank you,
Rise Broadband

Aug. 10th, 2020

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Brad Turner Rockwall, TX

I would love to give a positive review, but I pay for 20mb and maybe get .5 on a good day. Pathetic. I can’t work from home. Usually have to tether my phone to my computer. Horrible company.

4 years ago

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David Spring, TX

I could not even get them to tell me if they provide service at my address. All the red flags went up for a total scam... Now I read these negative reviews and I will not be doing business with them.

5 years ago

Reply from Rise Broadband

Dear David, Thank you for your feedback. We are sorry to hear that this has been your experience with our service and would like an opportunity to address your concerns, and will be sending you a private message regarding this.

Jan. 6th, 2020

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rise sucks Kaufman, TX

i pay $80 for 50mb and i might recieve 5-10mb at best...... most of the time i cant even watch netflix or hulu..... this company is awful and never actually fix anything they say they are going to.......

5 years ago

Reply from Rise Broadband

Dear Valued customer,
We are sorry to hear that this has been your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message.

Oct. 8th, 2019

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Cecil Farmersville, TX

Have had poor service for last 2 years paying for 16mbps luck to have 4 have been complaining for two weeks about service I keep getting told they are working on it my bill has not decreased

5 years ago

Reply from Rise Broadband

Dear Cecil, Thank you for your feedback. We are sorry that you are not pleased with your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message

Sep. 11th, 2019

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Brad Hunsaker Eagle Mountain, UT

Constant equipment failures in my area impacting my service - had three in the Month of August alone - service has been impacted for average duration of 12 to 24 hours per occurrence. This is not a reliable service....

5 years ago

Reply from Rise Broadband

Dear Brad, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Alan Corbin Peyton, CO

Service is slow. My phone hot spot is faster. I noticed no service one day and when I called they said there was an outage. Today service is too slow to open an app. We are paying for the high speed package.

5 years ago

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Paul DesChenes Parker, CO

I made the terrible mistake of getting Rise. They do not deliver as advertised. I have had many outages that were ove a day long and they DO NOT CREDIT the down days. Their internet speeds are all over the place. I want out.

6 years ago

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Walter Toki Fort Collins, CO

The internet speeds dropped to ~1 mps around Dec 28, 2018. I phoned the support number 877-910-6207 and was put on hold. I waited <1 hour before hanging up. Also there was NO response on the their live chat website.

6 years ago

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jason barrett Platteville, CO

Horrible service, horrible customer service. Over priced. If you call you will be on the phone for hours. No one can give you correct information. Nail you when you go over data usage. Avoid this company at all costs.

6 years ago

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James piarowski Manhattan, IL

I don't know what Martha J is smoking. But rise Broadband is the worst internet service provider that ever existed. Bad internet service bad customer service. What else could I possibly say?

6 years ago

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Shelley Rosselot

My internet is constantly going in and out. Their customer service is good. The service interruptions are very annoying.

7 years ago

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Edward engle Fort Lupton, CO

This is my 3rd attempt to right a review. bad service, My account is under review for the last 2 weeks trying to fix the problem said they will call me when fixed, mean while I wait trying to get what I can.

7 years ago

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Bill Webb Brighton, CO

Rise Broadband SUCKS There customer service is the Worst After being put on hold they would just hang up They told me there was no Contract. I think that we should all Complain to PUC

7 years ago

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Mike Loveland, CO

This company is the absolute Worst in Customer Service I've ever seen! I tried all means they had to change my checking account from one bank to the other without success! Horrible!!!! Why can't I check NO STAR???

7 years ago

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Alisha Whited TX

CRAP COMPANY AND ALL THAT IT STANDS FOR!!! SHUTS A TOWER DONE BUT NO NOTICE TO THE CUSTOMER BUT YET SENDS A TECH OUT TO BE THE MESSANGER! WAY TO RUN A SO CALLED BUSINESS YOUR A JOKE!

7 years ago

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Hexwrench Productions Brookshire, TX

I lose service constantly and it takes days for them to get it running again, they have broken my contract several times, their auto billing just doesn't work, terrible customer service. Do not give these people your money.

7 years ago

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Ken tootle

This has to be the worst service.ever. they know there equipment is overloaded and will not work and all you get is lip service and promises but they are really good at sending a bill for their non existent service.

7 years ago

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John Lanser

Rise broadband puts their customers through hell because they can. They know they're the only game in town for rural areas and take advantage of you. It's either them or dial-up. Total crap internet!

7 years ago

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John Halgren Garden Prairie, IL

It doesn't matter what you SAY you will do, WHAT you do is the only thing I can rate. You offered certain speeds and failed to meet them. I wish you had never bought the company that had been providing me with service.

8 years ago

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Mike Cameron Blackfoot, ID

Rise broadband is #1 in poor customer service, care and support.... also #1 in SLOW speeds, high price and low data cap and lengthy contract that they can change the terms with out notice......

8 years ago

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Dennis Duncan Lubbock, TX

Have been on the service back when it was the door. Paying for 20 meg getting 2-4 at best on the spd .over a year now they have been telling me tower was getting a upgrade. But still nothing

8 years ago

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B. Monk Boise, ID

Worst service I have ever had. They damaged my home, refused to take down equipment, and were belligerent to family and me. What a joke. Please look somewhere else, this company will rip you off!

9 years ago

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T Lund Rockford, IL

Had ordered 25mbps but Rise had changed it to 15mbps. Averaged 5mbps for $75/mo and they said that's the best they do and our bill was going up to $115/mo. CANCELLED!!!

1 year ago

Reply from Rise Broadband

T , We are terribly sorry you had an unsatisfactory experience with us. Thank you for letting us know how we can do better in the future.

Thank you,
Rise Broadband

Dec. 27th, 2023

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erik rubio Fort Worth, TX

The most dog crap company you will ever see. Don’t EVER get these idiots as an internet service. Horrible customer service and even worse internet service.

2 years ago Edited September 26, 2022

Reply from Rise Broadband

Thank you very much for providing your feedback and letting us know about this issue . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us regarding your concerns. We'd like to provide further assistance. Please email your account information to us at feedback@risebroadband.com and we will be more than happy to assist you.

Thank you,
Rise Broadband

Sep. 26th, 2022

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Stacie Gomez Chicago, IL

The tech was very nice. The service works great we enjoy it

3 years ago

Reply from Rise Broadband

Stacie , Thank you so much for your 5 star rating! We are so pleased that you are happy with your service. Thanks for taking the time to rate us!

Regards,
Rise Broadband

Aug. 13th, 2021

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Deborah Carrington Austin, TX

William did a good job installing. The service works great.

4 years ago

Reply from Rise Broadband

Thank you so much for your kind words, Deborah. We really appreciate you taking the time out to share your experience with us.

Best,

Rise Broadband

May. 26th, 2020

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Larry Nicklas Nevada, TX

Got me hooked up the day after I called. Fast, friendly and it works great!

4 years ago

Reply from Rise Broadband

Hi Larry , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

May. 26th, 2020

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Matthew Meinhardt Tooele, UT

Very good insulation and very good service. Thank you Matt M

4 years ago

Reply from Rise Broadband

Mathew, We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.

May. 7th, 2020