Rise Broadband

• Plans
• TV Streaming Services at No Additional Cost

Plans

Different customers have different needs, and Rise Broadband understands that. Rise Broadband offers residential services through three main plans:

• Good — $29.95, up to 25 Mbps internet speed
• Better — $39.95, up to 50 Mbps
• Best — $49.95, up to 50 Mbps, no data cap

Your actual download and upload speeds will vary by location, but inputting your zip code on Rise Broadband's site can help you find a service plan for your area.

TV Streaming Services at No Additional Cost

Many internet service provider companies will also offer TV streaming services by partnering with a cable or satellite TV company and bundling services in order to help customers "save" money. However, even with these bundles, customers typically pay for both the high speed internet and TV services. This is not the case with Rise Broadband; the internet provider offers its customers TV streaming options at no additional cost, which can be a big money-saver. Combined with the high-speed internet service, customers can stream TV from an iPhone, Android, or other mobile devices at any time.

• Higher Than Average Prices
• Fees
• Low Data Caps
• Limited National Availability
• Customer Service Complaints

Higher Than Average Prices

Basic Rise Broadband internet services start at $29.95 per month, which is a fairly high price for a low-tier internet service. As speeds increase and other features are added in, the price goes up. This means that the customer could end up paying a large amount of money for their internet services each month.

The download speed and speed test results offered by Rise are also very slow in comparison to the industry standard. Some companies offer as high as 1 Gbps and Rise can rarely guarantee that much.

Fees

Like most other ISPs, Rise Broadband has some additional fees to watch out for:

• Early termination fee — $250 for a two-year contract, $125 for a one-year contract
• Modem/router rental fee — $10.99 per month
• Installation fee — $75It is helpful that Rise Broadband outlines many of these fees transparently.

Low Data Caps

Not only does Rise Broadband have set data limits for its customers, but the limits are fairly low. Ranging from 150 to 250 GB per month, Rise Broadband's data caps may deter some customers, especially considering that there are several other internet providers in the industry that have higher data limits or no data limits at all.

If you're still interested in a Rise Broadband plan, it might be worth investing in an unlimited data plan.

Limited National Availability

Rise Broadband's DSL internet services are only available in select communities across 16 states:

• Idaho
• Nevada
• Utah
• Wyoming
• Colorado
• South Dakota
• Nebraska
• Kansas
• Oklahoma
• Texas
• Minnesota
• Iowa
• Missouri
• Wisconsin
• Illinois
• Indiana

Customer Service Complaints

Some users complain that Rise Broadband didn't offer a solution to their connectivity issues. They also complain that the wait to reach a call center worker over phone was often long. These are common complaints regarding many wireless internet service providers who work with several states.