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Comcast Xfinity Internet

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1,238 User Reviews

7.1

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Sofie Rosenvall Alpine, UT

We love Comcast Xfinity Internet! We have been a paying customer for a little over 15 years. Nobody comes close to their speed. We rarely have had any issues with the internet going down ,etc... and on the rare occasion that has happened we were helped immediately! We have nothing but good to say about Comcast Xfinity Internet!

3 years ago

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PolyanaL Salt Lake City, UT

I have heard a lot of good stuff about comcast xfinity internet. I have used it at my siblings houses and other relatives with not problem. I never have network problem there. I wish it was available in my area so I can sign up but everytime I call up they say they dont have a line in my area.

3 years ago

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Scott Fairfax, VA

Everyone loves to hate Comcast but I really don't have any complaints. While I do think they could improve their retention policies, I have cancelled and renewed a few times with little hassle. Prices are pretty good though I don't like the quasi-yearly contract they get you on to lock in better rates

3 years ago

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Baltimore Baltimore, MD

Slow speeds despite paying A LOT for high speed internet. Issues with router connection or data or whatever failure on behalf of Xfinity thus losing internet in the middle of work meetings. The tools they have to reconnect are a huge waste of time and don’t do anything to fix to issues. Had to spam text OUTAGE to 266278 and for some reason that worked to IMMEDIATELY get my internet connected.

9 months ago

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Raven Brodsky New York, NY

Over priced and be very careful of the wording in the contract. Two years of less bandwidth (unless I was on at midnight or later) due to saturated area traffic was infuriating. Especially when I could ping test it and see I got what I paid for less than a third of the time I was using my internet. And I couldn't get someone else for service because I was locked in for two years or had to pay a extra fee. (I bit the bullet and paid that fee eventually.)

9 months ago

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Gg Bristol, CT

Expensive expensive,expensive. Great customer service a solid 10. If they had a plan that didn’t cost a arm and a leg they would be king. Great on demand but movies they offer daily are old and stale.

9 months ago

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Kelsi Johnson Denver, CO

Wish no stars was an option I went to xfinity thinking I would save some money NOT THE CASE as a single mother of 4 still having to collect unemployment due to covid I was in need of a good deal I was quoted $117 a month so tell me why my card has been charged $193 for the last 2 months I only get $315 a week from unemployment this is literally the crappiest service I have ever had and a data cap for $200 a month really?!?! I will be finding a new provider bring me to court send me to collections I do not care I did not agree to almost 200 a month for the worst service in Kansas City

10 months ago

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Jhoe ,

I've been using its internet service which is 1000 mbps for the last 3 months in Grand Rapids, MI, and it keeps getting worst. I am only gettting 75 mbps on average per day, and the highest internet speed I've got was 497 mbps in the first month. I contacted them multiple times, and they responded that this shouldn't be happening and that they are sending technicians to fix it right now, but they already sent them three times, and nothing happened. Since I am in a 2-year contract, I can't wait to switch back to AT&T because they were more reliable and the internet speed was very consistent.

11 months ago

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ang Milwaukee, WI

I hate that they offer new customers better pricing than exhausting customers. Every year I have to call in to negotiate a new price. It’s a hassle and if I had other options in my area I wouldn’t be a customer.

11 months ago

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R. SCO Norfolk, VA

Over priced for very average service. I had them until I lived at a rental home that I had to move out of. Owners wanted to sell home. I had autopay and paided every month with no issues. A month and half later my bank account had a random withdrawal of $231.00. I called Comcast and they claimed i had a left over bill (but I was on autopay the entire time) and I was charged a early termination fee. By the way, they have my forwarding address tosend any final bill. They made excuses and only refunded me $140 for the early termination fee (in store credit). If you have to deal with them, try not to provide bank info. They will debit you without warning

8 months ago

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GN Seattle, WA

With many more ISP options now available today, most of my friends and colleagues absolutely despise Xfinity and will not go near them for any of their services. While the unpopular thing to do, I have actually tried to defend Xfinity, citing recent positive experiences with their install and repair technicians actually showing up on time and resolving my service issues (something that would never happen in the past). Recently, I called in (on a recorded line) to renew my Xfinity internet service under a new 1-year contract and was promised a price on the phone that I was happy with. The agent sent over the agreement while I was on the phone but I noticed it was $10 higher than what she had quoted. She said the additional $10 difference would appear as a credit. Sounds good, let's do it. However, upon receiving my first new bill I noticed a higher price being charged than what was discussed over the phone (the $10 difference). I called customer service to dispute the billing discrepancy, but they refused to honor the price, saying that the offer was no longer available and that they had no way to make the adjustment. I mentioned that I had questioned this issue when I had called in before and was assured that the correct price would be charged—I even asked if we could listen to the recorded call, but they said that was not possible. I then asked to speak with a supervisor, but the agent said none were available and that they could call me back. I agreed, but I never got a call back. Such a horrible customer experience over and over again. I feel foolish for trying to stand up for this company after being treated so poorly. So much for Xfinity changing their image and doing better. I am now stuck in this contract that I did not agree to and am telling the story of my awful experience whenever I can.

1 year ago

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Megan Reynolds Columbia, MD

If I could rate Xfinity as less than 1 star I would. Our experience has been absolutely terrible. We have unfortunately been customers since 2013. The prices and secret fees ALWAYS go up.. our bill always has weird charges on it and has increased to absurd amounts in the past 2 years. We recently moved to a new house and I made sure to switch the address and take our box and modem with us to the new house on December 24, 2020 where I was assured it would be plug and play. As of today, January 4th, our channels and internet are STILL NOT WORKING. I logged onto the app and saw we now had TWO active accounts. It took me 45 minutes to get an actual human being on the phone. Then another hour where I had to demand to know what they were doing because I was told over and over they were “working” on it. Apparently our service was never DISCONNECTED at the old address where we haven’t lived for over a month. (I have an email literally stating that our address change had been completed and was successful on DECEMBER 24th). THEN I was told that we wouldn’t have any tv or Internet until at least after midnight tonight(January 4th, 2021) because it TAKES TIME to disconnect from the old. THIS SHOULDN'T EVEN BE A THING BECAUSE I ALREADY HAVE CONFIRMATION THIS WAS DONE AND SUCCESSFUL ON DECEMBER 24th. I work from home and have been without internet since December 24th! JUST OUTRAGEOUS! I then told them I wanted to cancel Comcast completely because by this point I had been on the phone for 1 hour and 45 minutes! I was transferred to another person that I was assured could do this for me and was put on hold for another 15 minutes. When I got on the phone with them, they had no idea about anything because the first person did not relay ANY information. I had to re explain EVERYTHING while my little ones screamed in the background because they already wasted 2 hours of our day. I was told they would need my husbands authorization to make changes to the account where they proceeded to put me on hold and call him multiple times while is at work. I told them they would not be able to get a hold of him and by this point had lost my temper and was screaming at the representative about how outrageous this entire ordeal has been. Where I was THEN told I would NOT need my husbands consent to CANCEL the service. Like WHAT THE ACTUAL ?! So now I am beyond angry and will be returning ALL the equipment in an hour. I can’t even stand Xfinity anymore.. they have wasted so much of my time and energy dealing with their ridiculous nonsense. If you don’t want to have a stroke, I HIGHLY RECOMMEND NEVER USING COMCAST! Absolutely terrible! I will definitely be posting this review EVERYWHERE I can write a review for Xfinity.

1 year ago

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Jacob Holmes Edmonds, WA

HORRIBLE CUSTOMER SERVICE! I called to make a payment, set up arrangements to pay the remaining balance Next week it was all SET &CONFIRMED but the rep said the WRONG TOTAL so I corrected him & he then CONFIRMED the correct Total. I WENT TO MY ACCOUNT TO DOUBLE CHECK & HE OVER CHARGED ME!! Leaving my family with a few $ for the week! I’m Recently laid off waiting for unemployment benefits. I called customer service back & I got a different representative who said he could do nothing and I needed to call back on Monday because management wasn’t in this weekend then I asked him to Please ask his supervisor what to do since it was their fault and then he put me on hold for about five minutes then I was Mysteriouslydisconnected. I know he could’ve called me back because Xfinity calls whenever they need to collect a payment! Their mess up is going to affect my families finances this week!This is not OK they need to Fix their procedure on who can CORRECT THEIR BILLING MISTAKES or deal with issues like this rather than leaving their customers in a bind for their mess up!

1 year ago

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Mark Jackson Chicago, IL

Horrible customer service! On the phone for hours, trying to get a new cable box to connect and work properly to no avail. A 2nd day, a technician was scheduled to be here to troubleshoot between 3 and 4pm. Nobody ever showed up. I followed up by being on the phone for almost 2 hours with no solution. The 3rd day, after being on the phone for just shy of 2 hours, a technician was scheduled to be here to troubleshoot on day 4, between 8 and 10 am. Nobody ever showed up! Another 45 minutes on the phone to hear them say the appointment was "cancelled by the automated system". This lack of service is unacceptable. Ready to cancel Comcast!

1 year ago

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Roy Hayward, CA

No star at all Very Bad Customer service a supervisor named briget from VXI BPO their outsource call center hang up on us when we ask to speak to a manager we were put on hold for a long time just to speak to a manager the first time when they rebut our modem and lost our wifi for 3hrs until the manager manage to give us a 58mbps speed. Note we ugraded our wifi to 600mbps. Technician came and was able to to put us back up to speed of 130mbps which is originally our original contract before we upgraded. Spoke to their customer srvc and nothing they can do and told me me that they will send me another technician whose going to check our lines which doesnt make sense bec a technician came already after 3days and wasnt able to do anything as well. Technician said that the their network cant handle the speed we order. Why would they sell speed they cant support.

1 year ago

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John Jengel Pittsburgh, PA

I have had mixed reviews after being a customer for a few years. First time using them, I had 0 issues and decided to use them again after moving. Now, my internet will frequently drop. Sometimes there’s a week or two interval, and sometimes it’s several times a day. Very frustrating as customer service does not do a thing about it. Several calls and visits from service members later nothing has changed and nothing has been replaced/fixed. Very frustrating going through their call system just to hear them say nothing is wrong.

1 year ago

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Charles Morris Jackson, MS

Xfinity has lied to me about activating my modem. When they activated it I traced the wire outside it wasn't even hooked to there box. So therefore they didn't receive the signal they claimed to have received from my equipment. they want to charge me $70 to send a tech out and trouble shoot. From my brand new equipment to the wall is hooked up with brand new Xfinity coax. From there to there box is brand new coax. No splitters or splices. Just 1 solid run of coax. I'm a electrician I've traced the wire with my tone generator (wire locator). It's 100% hooked up. They won't resend the activation signal. The problem is either in there box or there wiring. But I have to pay a tech to fix there own shit. It's not happening. Any utility company is responsible from there connection in any kind of service panel to there stations. I've contacted AT&T I'm getting the same speed internet for $10 less a month. They are even coming to my house to install every bit of it. At no extra charge. Even the stuff I feel I should be responsible for inside the house. Xfinity is scamming people out of there money. Due to the fact the average person don't know there doing it.

1 year ago

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Neal Robinson Salt Lake City, UT

I recently moved to SLC and as I knew I needed both internet and phone service, I thought that Xfinity would be a good choice. It turned out I was wrong. My first visit, the sales associate was very friendly and told me that if I wanted to buy a phone from somewhere else, and knowing that I was looking for a Samsung, I was told that any unlocked new model of a Samsung would work. I went to Best Buy and bought an A51, which, when I brought it in, the same salesperson told me that that particular model wouldn't work. Because I desperately needed a phone, I gave in to his tactics and bought the phone from them. A few days later, I had plans to return the original phone to best buy when I received news that one of my coworkers had Covid-19 and that I needed to quarantine for 2 weeks. Well, after the two weeks had gone by, the return time of 2 weeks was past and I was unable to return the $400 phone. When I went in to best buy, they even told me that that exact phone would have worked and that they have set up that phone before for Xfinity. It turns out that the salesperson probably just did that to get more commission. When I called Xfinity customer service, I was told that it was Best Buy that was to blame and not them. The person on the other end of the line didn't listen to what I said and certainly didn't treat me with respect. He said that it had to be a Galaxy, which the A51 is, and when he realized that I actually knew that Xfinity had robbed me off $400, he just shifted the blame to Best Buy. If you don't want to get scammed, don't get Xfinity.

1 year ago

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Sean Rego Naples, FL

I ordered a 6 pack of Xfi Pods from Xfinity/Comcast and never received them. I ordered them on July 29th when I upgraded my modem and my internet speed. After we received the upgraded/updated modem I called customer support and the agent assured me that they were reordered. After another week, I had not received the Xfi Pods and called again. In short I called 4 separate times and never received the Xfi pods. What I did notice was that my bill was now well over $1,000. Xfinity charged me 4 separate times to the cost of $841.00. I contact customer support 7 times and each time I was assured that the issue would be remedied and the agent stated "we can see that you were never shipped the Xfi Pods". On the last call that I had with them after receiving a notice of cancellation if I did not pay the balance I was assured that the $841.00 would be credited, however, that I needed to schedule a payment using my credit card and make a "payment arrangement or my service would be shut off. Of course I provided my credit card and you have never provided me the credit that was supposed to have been made last month. Your company is a rip-off and I will do everything in my power to ensure through any medium I can find to let everyone know. I am an upstanding citizen and my wife and I both have good jobs and excellent credit. This situation is as ridiculous and unbelievable as I have ever seen.

1 year ago

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Olga Garcia Miami, FL

This is a lie. I bought a home in June 20th. The Xfinity tech support guy came and only installed outside my home. There were issues coming from inside the home. I called tech support almost daily cause my download speed was between 4.5 to 60. I paid for 600. I could not watch movies. Forget about wiFi in my room. I called and called and they said that advanced care technician would call in 24 hours and they never called. This happened multiple times. And when I was finally transferred to them I was put on hold for 3 hours and gave up. I got sick of waiting so I canceled and got slapped with a $220 cancellation fee. But I never really got any decent service. BUYER BEWARE instead of making good this is what will happen to you. They have an automated service so it takes a lot of effort to even speak to an agent so you basically end up in an endless loop of doing the same thing over and over. This company never use to be like this.

1 year ago

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Emma Hagman Lansing, MI

I can't believe how horrible their service is. When they first set it up, the guy did it completely wrong and we had to wait a full week for someone to fix it and actually make it work. It worked great for a month. Then it was super spotty and we had to reset the modem multiple times a day to get any internet at all. We called and they said it was on our end and they couldn't do anything. Which was completely untrue. then the internet cut out completely. All on their end. It took several days to get someone out. He had no idea what he was doing, tried to leave before we knew if it was even fixed. It wasn't. Luckily we caught him in time. Took him over an hour, it started to work and then cut out. When he got it to work for a second he left without waiting. Of course it cut out once again and it's even spottier than before. So we call again. And here takes the cake. It's going to take an entire MONTH to get someone out here, literally no exaggeration. WTF. How bad is you're internet that everyone is having major issues with it??! If I could get different internet I would in a heartbeat. I need to be working from home and I can't for an entire MONTH?! Freaking Ridiculous.

1 year ago

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Asher Pappas Sandy, UT

Their internet cuts out terribly in my area (sandy, Utah) but seems to work great in other areas. I just canceled my service and their agents were very helpful and understanding, they even waived the cancelation fees! They're worth a try for sure. I would recommend a Fiber internet such as centurylink or Google fiber over xfinity though.

1 year ago

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curtis raymond Woburn, MA

I have literally spent 2 days trying to get Xfinity to repair my internet. They will not send a technicuan they say because of Covid yet they were at my complex on 7/[email protected] 9am and 7/20 @8:30 am. They have had me drive to a store to replace the modem twice, Spend upwards of 8 hours on the phone to no avail. The internet just started working again, but will go down in 15 minutes, but say they can't do anything while it's working. The message you see about customer service is totally not true. I pay every month yet cannot do my job w/out internet. This is an example of a company that does not pay attention to it's customers.

1 year ago

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Nolan Nosari Chicago, IL

I live in Chatham, Illinois & Comcast xfinity internet service is the absolute most unreliable service I have ever experienced in my life. The connection is horrible, absolutely horrible, once again, horrible. Service goes in and out constantly all day, every day, 100% unreliable. Their customer service is just as bad, if not worst. I have had this problem for many months & still not resolved. I have tried many approaches to fix this with various technicians & the issue is not in my equipment. Negative infinity stars for xfinity. I can say this, they live up to their name ‘xfinity’, meaning, anti-infinity.

1 year ago

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Robert Fort Myers, FL

I had Comcast at my business for 8+ years then they changed me to Comcast business and increased my rates. I only needed internet and basic phone and I was being charged $180 monthly. Insane! I would call them up and complain as they tried to justify there inflated charges every time. They changed my rates 1 time down to $120 then right back to $180. Apparently I signed a contract to reduce it to $120 not realizing this I changed to Centurylink paying $99 and called up Comcast to cancel there service and they said my final bill will be $1000 because I was still in contract. No way was I going to pay but now they have me in collections. Don’t use this company

1 year ago

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D.F. Gallatin, TN

If I could give a 1/2 star I would. I HATE this company, but unfortunately have no choice but to use them as they do have the fastest speeds in my area and I work from home. The reason for my hatred is primarily due to the abysmal customer service. If this company was not a monopoly, they would have no customers. You cannot reach a human being on the phone or chat. My internet bandwidth has been terrible every night for a month or more and the only solution they have is to restart my modem which they say "resolves most issues". Um, I did that first thing before I tried to call/ chat because the last thing I want to do is deal with xfinity customer service. The prompts they give you on the phone basically allow you to choose to restart your modem or not and if you say "yes" they say it will take about 10 minutes and tell you to call back if there are still issues and disconnect the call. Chat is no better because you have to click on the options they give you for your issue and if you try to type in a message, they say "we are having a hard time following the conversation. Please click on one of the above links". If you ask for an agent, you get put on indefinite hold. You are basically powerless to get any resolution to your issue. Did I say I hate Xfinity?

1 year ago

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samb Chicago, IL

Horrible experience at every step. Assigned incorrect address initially. Took hours on the phone to resolve a simple issue of changing my account address Appointment was canceled day of. Couldn't get internet turned on until days later. Missed delivering a crucial cable. Internet speed is 1/6th of what I'm paying for. ZERO compensation for any of these issues. Horrible customer service. Agents continue to tell me things that don't end up being true. Infinity number doesn't connect you to an agent. The bot is not helpful. Very much considering canceling and eating the cancellation fee. It's that bad.

1 year ago

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Joe Bouney Wilmington, DE

I am a 45 year old business owner who has been in business for 20yrs plus. I Have had comcast at home and my shop for over 8 years. Due to having no other choice other than them I delt with the horrible phone and declining internet they provided. I cancelled the service and was told in a contract that would have a early termination fee which has been dragged through the dirt and charged month after month even cancelling the service months ago. they said even after cancelling can still be charged 60 days later. if you are making a choice please run as fast as you can from comcast, If fios is available take it . BY NO MEANS SIGN A COMCAST CONTRACT you will regret it.

1 year ago

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Darlene Floriano Madera, CA

Their bandwidth is horrible. It will start going down and then I have to call. They say they have to refresh in their side. No other company I’ve had internet through has had to do this. Unfortunately it is the only option I have at the moment.

1 year ago

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John Seattle, WA

I have had good service from them. There is usually someone available to help troubleshoot problems here at home 24/7. Problems with outages, etc., are usually acknowledged with a timeline for repair.

1 year ago

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Erik Wilhide Taneytown, MD

Overall decent with few interruptions in service. Have notice when watching netflix the show will buffer then title wont be available. not sure if its internet or on Netflix's end

1 year ago

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Anonymous

Poor, poor, poor customer service. Im not even a customer, but since 3/16/20, I've been after them to remove their downed line from my yard....I've called numerous times, had techs out here several occasions. Finally they came out 4/14/20 to remove the downed line. They take long lunches and by the end of the day, they say, "we'll be back tomorrow to get that ugly line out of your yard." Well, today is 4/15/2020, they showed up around 9:45 am. They have been to lunch since 11:30 a.m. and they haven't been back and it is now 2:32PM! Get the line out of my yard! Then to top that off, try getting through to a "real" person if you are NOT a comcast customer and even if I was, I couldn't get through to a real person to bitch again about the poor customer service...GET YOUR LINE OUT OF MY YARD!!!!

1 year ago

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Dion Bennett

I had AT&T DSL and had lots of problems with pixelation on my TV and internet not working. With Comcast there are fewer events of not getting good signal and internet.

1 year ago

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Concerned Consumer Philadelphia, PA

If I had an option for Fios or DirectTV in my area I would drop Comcast in a heartbeat. Their connectivity is unreliable, they are over priced, and they nickel and dime you for evey little thing. Right now during this quarantine their true colors are showing. My internet connectivity has been spotty going in and out all day interfering with my work. Usually when this happens in s normal situation I get fed up and do something else, but now I realize for the money I am paying this is not right. My bill is more than my car payment and I am not getting the service I paid for. I am so fed up with their claims of great service. If they really wanted to offer a good deal you would ne locked in for the sales price for your entire 2 year contract like with Fios or DirectTV, your bill wouldn't triple after the first year. They just care about the money they can make ripping off their customers, whether or not they are getting good, dependable, and consistent service.

1 year ago

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HALIE Portland, OR

Terribly slow and unreliable internet and even worse customer service. I have the basic wifi service. I have been trying to work from home, using ONE device (a small laptop) in the ENTIRE house (nothing else drawing wifi) and I am kicked on and off of the internet all day - dropped from online conference calls, kicked out of my email, etc. Also, I know it's not my device because other devices, that work great elsewhere, will do the same thing. I performed the online device speed test, online troubleshoot (I'm not joking - at least TEN times in the last week alone), restarted my modem, and followed all of the other online tips for maximizing connection speed. Troubleshooting always says nothing is wrong. I have tried SO HARD to get a hold of ANYONE for weeks. On top of the connection issues, I have a specific advanced settings question I need answered AND there is some info in my account that is wrong so it won't let me use all of the self service options online, and it says I need to call and talk to someone to fix my log in stuff - so I try to call to talk to someone and LITERALLY CANNOT GET A HOLD OF A PERSON FOR THE LIFE OF ME. First, it makes me go through the same incredibly time consuming automated system that I have already been through a million times which NEVER HELPS AND DOESN'T HAVE THE OPTIONS FOR THE ISSUES I NEED HELP WITH and just makes me run troubleshooting AGAIN AND AGAIN. I ONCE, FINALLY, got on a call wait list and they never called back. I used the "Chat" function in the online account which was completely useless. If it's a real person, they won't answer my questions - I would ask very specific questions and they would avoid any remotely non-straightforward question, and just restart my modem WHICH I'VE ALREADY DONE A THOUSAND TIMES AND ISN'T FIXING MY PROBLEM, OR ANSWERING MY QUESTIONS. THEN the person on chat gives me the number of the same automated system i have been through A THOUSAND TIMES. I'VE GOING THROUGH CIRCLES FOR WEEKS TRYING TO GET THIS FIGURED OUT. WHAT DO YOU HAVE TO DO TO GET YOUR PROBLEMS ADDRESSED????? WHAT DO I HAVE TO DO TO SPEAK TO SOMEONE?????? I AM SO INCREDIBLY FRUSTRATED. Finally I'm just canceling the service and trying CenturyLink because my internet literally does not work and i literally cannot get anyone to try to help me.

1 year ago

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Laura I Huntersville, NC

I had nothing but issues with this service since day one. They give you the option to set up the equipment yourself without an installation fee. I was told that my address was eligible since there was service prior to me. I picked up the equipment and soon found out this was not true. I ended up having to wait another week for someone to come out and install it - and was still charged the fee. During the duration of my service the boxes would disconnect or the sound would go out. I had to relocate out of state unexpectedly due to a domestic violence incident and cancelled my services. I was NOT informed by the customer service representative that I would be charged a $210 early cancellation fee. I was not informed of this when I signed up for the service either. Once I recieved a bill in the mail I immediately contacted customer service and was told I could dispute the charge and I would be contacted with a result in 48 hours. Several months pass and I had heard nothing so I called today and was informed that the dispute was denied and I would still owe the $210. I informed the rep that I am a single mother who had to move out of state due to a violent relationship and I would like to speak to the supervisor. The supervisor refused to speak with me and I was told my only option would be to transfer my service to someone else. Comcast does not cover the area I relocated to so I could not transfer my services even if I wanted to. I am trying to pay my final bill with what little money I have for my 5 month old son and I and i'm being told nobody can help me with this termination fee. People are struggling to feed their children during the COVID-19 outbreak and this company is worried about penalizing me for having to move due to domestic violence.

1 year ago

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Mariel Marroquin ,

Whenever I moved to Houston back in 2016 and after doing my research and asking people I was told that Xfinity is the best in the Houston area, so i decided to get the service and right after getting it i started with the supposedly fastes internet for around 70 dlls a month, after a few month of usage i didn't get any internet in the upstairs area, tech guys came to my house twice and they said my service was 100% good and working everywhere I could have internet in my room or in any room. I was so disappointed and called the again they told me i needed to increase my speed, I upgraded to 85 dlls and still the same. After calling to request to cancel my service one customer service rep told me she will sent me a router and told me to try it out at no cost, after one month my bill rise to 128 dlls for the SAME internet no change at all, I called to see what was happening and their response was "We can cancel at any time you request" Soo disappointed they wont want to make it right to me!! Im currently looking to switch and will cancel their service this weekend, we get a lot of outages during the month and I need a company that is consistent, XFINITY is FAKE and their staff is not trained the same. DO NOT GET XFINITY !!!! Best of luck!

1 year ago

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Michigan Consumer Northville, MI

My story: I moved into my new place and ordered internet services at a speed of 150 mbps. After experiencing horrible internet speed and connection issues in a populated area, I complained and found out after several phone calls that 150 mbps is not even available in my area!! That is fraud! So, once I called them out on their lie, they were glad to adjust my bill to a lower unlimited data plan. Now, several monts later, my bill is all paid up and I get another bill from them for $90 for exceeding the allowed data usage on my "unlimited plan". I called them and they said I owe the money but I will be filing a complaint and cancelling my future services with them. It is sad that a company this size feels the need to conduct dishonest business practices! So angry!

1 year ago

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Dzung Phan Savannah, GA

I just signed a 12 months contract for internet last week for $30/month with automatic payment and eco bill. This afternoon , I checked my Xfinity account and it showed $40/month. I called and talked to an Xfinity agent, he told me that $30/month take 45 days in effect ! That wasn’t the words the sale agent torment: $30/month for 12 months contract with auto pay and eco bill sign up !!! The Xfinity billing agent told me differently and he said is in the paperworks ! I did not receive any paperwork for that. I think Xfinity is cheating the customers with the way the agent said : it takes 45 days in effect contradiction from the store sale agent !!! ***Everyone should be aware of this slicked cheating customers before sign in any contract with Xfinity.

2 years ago

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Christina North Charleston, SC

Absolutely appalled by the customer service at Comcast Xfinity Internet. My signed on in October 2018 without a contract period (knowing as a military fiance I'd be moving) and was told the rate. I was told I could self-install, which was wrong. I had to wait for a representative to be available to come out which lead to my service actually starting over a month after I had signed up. A year after joining my cost increased, I asked why, in which they responded I was in a year long contract/promotion. Multiple representatives in Atlanta called around my "renewal" time, all offering different promos and all saying I had to commit over the phone at the moment. That if I did not commit now there was no guarantee the deal would be available later, even when I asked for documentation they said I had to stay on the phone to receive, read, and commit or the deal would end. I accepted the increase, to now find out two months later they increased their rates for anyone not in contract. I explained again I didn't commit before because I was engaged to someone in the Army and now I can't commit to a contract because we are going to be living somewhere without Xfinity. I asked if a discount was available, they said there are discounts they are allowed to offer but not for my circumstances. The "escalation" representative told me if I had signed on originally under his name, I would have gotten out of my contract with the move, but there is nothing they could do for us at this point. The only deal I could get was for signing up for auto-pay which wouldn't start for 45 days (we're likely moving before that). My bill has now increased twice and my service has been worse than ever since I didn't "renew" in October. I would highly recommend going with anyone else if possible.

2 years ago

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Cf

The customer service is good. I like being able to go into the store and talk to someone in person. That is a huge benefit. The customer service reps are courteous and well trained. The internet service is better than Centurylink. There are many downtimes. It's expensive and you have to call often to find the best price.

2 years ago

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Kris Szekes Acworth, GA

I am hoping to call some attention to my current issues with Comcast Xfinity! On December 4 I called about getting new service run to our new home in Woodstock. This is a new construction development with 4 homes. The neighbor right outside our neighborhood has Comcast! First call I was told a request needed to be put in to see if the address was serviceable, and the agent would call me back within 48-72 hours. December 6 I called back..an agent then said " I can't believe they haven't called you back, they are usually very quick with this type of response. Let me put a note on your account stating you called and need an answer." I then called back December 9, another agent told me "it could be up to 10 business days before they have an answer back from the CAR department." On December 12 we got an automated call saying "your address is not serviceable" December 13 I called and was told a request was put in to CAR to make the road and homes serviceable. I asked for a timeline and they couldn't give me one. I called daily for ten days to try and get some kind of timeline or responsible response! I got a different answer every time I called. " We can't run lines until the development is completed" "Well I see here we told you on December 12..." "Let me send you to our moving department" The agents would tell me whatever they could so I would just hang up. The agent who sent me to the moving department ended up sending me to technical support. Technical support laughed and responded " I am the furthest guy to be able to assist you." He did the best he could and transferred me to where he thought I could be helped. But nope that guy just said "My supervisor said we expedited your ticket and that is all we can do at this point." I have asked to speak directly to the CAR department just so I can receive some kind of timeline... and I have gotten "I don't have access to that department," "My supervisor said they don't have a direct line," "I will email that department and have them call you withing 3 hours" (no one ever called). Mind you through this whole thing every time I call the only notes in Xfinity's system is from December 12 when we were told address was serviceable. The developer of my community has been trying since February 2019 to get internet ran!! During my multiple calls I have been answering survey questions. I got a call back about one of my many surveys I completed. That agent directed me to their moving department. I immediately called that number in hopes they could assist me. Come to find out it is a third party company called Porch.com. The agent their said he would set up a technician to come out in 4 days and do a survey on the house and the tech would call in a work order to get a line run. The day before the actual appointment we get a confirmation from Xfinity with the wrong address. We called Porch.com back and they said the address they show is correct, and we needed to call Xfinity. So I called Xfinity... They told me "the address is not serviceable, and let me transfer you to the CAR department." The first question I asked the agent when she picked up was "Is this the CAR department?" her response was yes. Then after she went through all my notes she said their is nothing I can do until I get an update from the original agent who put in the order on December 12. I asked " Is there a direct line I can call you back on, since no one can seem to direct me to you?" Her response is I am just the billing department, you can call 1800Comcast. If i could have reached through the phone and smacked that woman I would have. So now our appointment has been cancelled. My husband works from home and we have kids! Who can live without internet these days. We close this Friday December 27 and can't even move into our new home because my husband can't even work! We only have one vehicle. So if my husband had to drive somewhere to work, the children and I would be stranded! I even at one point told the agent "Whatever amount of money needs to be thrown at this, let me know!" We live in a modern world and we have no other option other then Comcast and they do not give two licks about their customers. We can get a hotspot but that type of service is not going to work for the type of work Husband does. THIS HAS BEEN A COMPLETE NIGHTMARE

2 years ago

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Shelly

Xfinity works great now that we added some web amps to our home. Before that it was spotty in several areas of our home. But now it has great speed and connections in all rooms in our home.

2 years ago

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Erma Carmichael, CA

Can't deal with their customer service! I had cell phone and internet. I called in May 2019 to cancel my phone service and the gal I talked to said after I paid the amount that she was telling me it would be cancelled before June. I started my new service May 30, 2019. I got 2 emails in Oct for my mobile phone saying I owe them money. On November 6 they showed it as an automatic payment which I did not authorize and took money out of my bank account. That is like stealing money from me. There should be some accountability from them. They are crooks!! I will cancel with them all together! I am just telling the truth!! 12/7/2019, Xfinity is doing it again trying to steal my money with auto pay and I have never had auto pay with them and I have cancelled phone and internet with them! They keep emailing and texting me, I have asked them to STOP!!!

2 years ago

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Donna Murrill

Internet is fast --- there is a gamer in the family who loves that. But it goes down up to 15 times per day. Customer service is NOT good. Try working for the person paying the bills instead of trying to do as little as possible to spend any money.

2 years ago

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Miss. Davis West Palm Beach, FL

I’ve had Xfinity for a little over a year and it has been nothing less of a disaster. My first bill was over $500 and I was initially quoted at $136. Within the past 4 months I have had bills well over $247 and now I’m making payments to my account and the funds are being applied to my Mother’s closed account. 5 failed attempts to get the situation rectified and 3 reconnection fees for disconnections due to their negligence. I have called their retention team and no one can comprehend with you’re applying money to a closed account that doesn’t belong to me. I left Dish Network because Xfinity offered a better bundle plan. This was by far the biggest mistake that I could’ve made!

2 years ago

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Paul S. Schaumburg, IL

they have upgraded out speed a few times in the five years that we have had them. They can improve by eliminating outages. We are always aggravated when out Internet connection goes out. It seems to occur about 8 out of 12 months.

2 years ago

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Kenna Brigham City, UT

We’re very disappointed in Comcast and their customer service. We were planning on switching to them for internet. They gave us a better rate and better speeds. We had a day scheduled for them to come out and install it. We received a text letting us know our tech was here. We also got a notification from our house cameras that someone was at our house. As we waited for them to come to the door we received another text saying “no one was home” we then reviewed our cameras and the tech never even got out of the van were very very disappointed with your customer service. Obviously your company doesn’t care about their customers or expanding.

2 years ago

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Hannah O. Houston, TX

Okay, let's start of with saying that they rope you in by giving you a good deal for a decent price. Then they just straight up mess you up. WOOOORST customer service and just everyone that works there must know they have some sort of deal with evil. All they want is to slowly take all your money. My bill for the same service went up by $60/per month. That's insane! That's $720/year FOR THE SAME EXACT SERVICE. I am never one to leave reviews or complain but they have driven me to fury and frustration. I have tried to talk to them, find out why, and all I get are rude, vague responses. Then, I have constant outages. To be fair, they will give you $5 back on your bill if this occurs for a whole day. YET, why is this occurring??? Because they are just unreliable and bad. Then they will charge you for equipment which you never got and sneak it into your bill without telling you. OH AND I FORGOT TO MENTION, THEY NEVER TELL YOU WHEN THEY ARE UPPING YOUR BILL (FOR NO APPARENT REASON) EITHER!!! Needless to say, I am canceling. Which the process of doing that is a disaster. They are like a company run by evil. If you have the chance, DO NOT EVER START WITH COMCAST/XFINITY. It will haunt you, frustrate you, and cost a lot of money!!! I am appalled and frankly just angry!

2 years ago

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AKHIL ARRA Fremont, CA

I requested for a service that's going to start after 3 weeks and after 13 days when I visit to the store a representative mentioned that my order has been cancelled on the day I opted in, there is no notification or intimation saying my order is being cancelled. Now I might not have the same plan and also need to go through for another credit check and worst thing I didn't even receive the money I paid initially and have to pay again. Customer care says it's the system which automatically cancels the service as I didn't picked up my router within 10 days which I never got to know saying I have to pick up my router in 10 days. Such an awful service to the new customers and I'm worried now how they are gonna treat the customers who are already part of Xfinity.

2 years ago