Name: Comcast Xfinity Internet
Rating: 3.2

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Charles Festi

Upgraded my speed to 100 mbps. This should be plenty for multiple people to be streaming at once and for online gaming, but the internet always gets slower when more people are on it and online gaming is worthless unless you are home alone and even then it is sometimes slow. There are times when the internet just stops working as well and I have to reset the modem. It works good most of the time though.

6 years ago

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Judith Clark

Xfinity provides my internet, tv, and home phone. I have had them for years. Very few problems, and if something does go wrong I get help on line or even a service call very quickly.

6 years ago

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Megan Warren

limited amount of streaming data on internet service, if you go over, you have to pay for the higher tier and there is no warning. The signal is unreliable, it cuts out and I have to reconnect to the internet all the time, the three different tiers of speeds available is ridiculous as are their prices. Their customer service is for the most part terrible. I've had very few good experiences with them. They took over a year of my internet being out for hours at a time to realize I had an outdated modem that I rent from them and their updates weren't installing on my modem. How is this possible? Shouldn't they get error messages when rented equipment is not receiving the correct update or becomes outdated?

6 years ago

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Valerie Gundersen American Fork, UT

I have used the online chat customer service option several times. Each time, the representatives have been very helpful at resolving my internet issues. It was a lot faster than having to call and talk to someone. I would recommend everyone use the chat feature if possible!

6 years ago

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Tara Beckert Saratoga Springs, UT

I've loved our Comcast Xfinity Internet. Its fast and reliable. The price is more expensive but you get what you pay for. All of the technicians who have come to fix issues or set things up have been professional and easy to work with.

6 years ago

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Connie Mayer South Jordan, UT

Comcast is very efficient. Whenever we call, they come really quick. They have competitive pricing too. We have our landlines and internet and TV from them, so we really like them.

6 years ago

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Christopher Haueter Salt Lake City, UT

Comcast isn't the worst place to get internet but it sure isn't the best. Internet speeds are okay but at our house, you need to be pretty close to the router for it to be a good connection and then sometimes even then it can get bad, when more than 3 or 4 people are using the same internet. Costumer service is okay, they will fix stuff when they schedule it but getting a hold of the right branch of customer service is not an easy task.

6 years ago

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Michael Lyman Salt Lake City, UT

A neutral review here. Comcast is very pricey, they don't provide the best internet, but lets be honest not many places in Utah can provide a good strong internet signal consistently. No telling how many times my signal went out and was out for hours at a time. Trying to get someone to come install or work on the internet is also a chore, with the customer service giving such wide windows of availability that is required to be there waiting. Trying to cancel has got to be one of the worst things with Comcast, they bounce you all around from agent to agent trying to come up with the best deal to keep you on. Offering free items or free T.V. turning a 1 minute call into a 15 minute endeavor just to cancel, and the second that they realize its a lost cause they push you off the phone as fast as they can.

6 years ago

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Kari Staheli

I have had Comcast Xfinity internet for 12 years now. I like everything about it except the cost. I have looked into changing but have kept it because of the service I get. I would love it if was a little less expensive. I have had no problem with their customer service.

6 years ago

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Quen Wilson Ogden, UT

I have only had Xfinity for a few months, but it has been very fast internet and easy for us to set up and use. Each time I have called for help, their customer service has been very helpful.

6 years ago

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tfd1949

Pricing is too high for internet and other services . T/mobile has an excellent price

3 weeks ago

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Julie Hefner Plainfield, IL

I have been a Comcast customer for 15 years now and have always been happy. When you call in, they are always willing to help with billing and cost issues to find a plan that fits best for the customer.

8 months ago Edited July 24, 2023

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Mindy Clarke Tacoma, WA

I have tried other internet services and none of them can stand up to Xfinity!! They are higher in price but, they have high quality service. You get what you pay for! I have to stay with Xfinity!!

9 months ago

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Charles Ford

Best internet service I have had so far been with comcast for over 10 years and out of the 10 years I have had the service. The only problem I have had with there service was when they were doing work around my area.

10 months ago

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Jim G Roseville, CA

We have been Xfinity customers for several years. We moved into our new house about two years ago and continued with them. The service in our new location has been sporadic at best. Even with a brand new computer, service is erratic, zoom calls frequently freeze and sites often have long load times or fail to load. Although they claim that we have download speeds of up to 1200 Mbps, speedtest shows us constantly around 31 - 38 Mbps.

10 months ago

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J P Jensen Tucson, AZ

Xfinity is definitely the best service available but that's not saying much. Their stores their packaging their product very nice. Customer service sometimes it's terrible. Overpriced and not always reliable. They should be broken up they're too large of a company I think it's a conflict for them to be providing television service producing television, owning facilities, including NBC Etc. They have a social agenda which they push and they have obviously too much influence with programming.

10 months ago

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Kristin Melrose, MA

Currently use this for my internet service provider. I liked the self-install how quickly it shipped and how easy it was to put together myself, and it's a big help that they participate in the affordable connectivity program / Internet essentials. Will continue to be a customer.

10 months ago

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Lloyd Plainfield, IL

Been with Comcast inFinity for at least 25 years. Especially impressed with their service reps. Find each one to be very informative and friendly. Not too pleased with her answering system. I do not find it customer friendly. Internet accessible and reliable.

10 months ago

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M. Fenerty Philadelphia, PA

Never a problem always available 5star

1 month ago

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Lisa “LadyPink” Waters GA

Im fairly happy with Comcast Xfinity Internet. While they do have a decent variety of plans available unfortunately contracts are often required in order to get the lowest price possible. Also if you're receiving a promo discount you can be left scrambling when those regular rates suddenly kick in. It is fast, reliable internet I just can't say the same about their rates.

1 year ago

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Faramarz Farrehi San Jose, CA

Internet speed is high enough for my use and usually with no downtime. But when I had connection issues in the area due to storms, there was no phone or chat agent available to give an ETA of resolution. Only automated message of we know there is an issue and we resolve as soon as we can! Other problem is they tend to increase the prices after first year.

1 year ago Edited April 13, 2023

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Ellie Bradley Thousand Oaks, CA

This company had consistent and reliable internet service. They always had a phone number for us to call if our service was out. They worked on problems pretty quickly and kept is in the loop for estimates on restoration times.

1 year ago

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julie roberts

I wish Comcast’s service was more reliable in the city. We have short bouts of really bad internet connection where download/upload speeds are poor and service outages. Some of that may not be within their control. However when it’s working properly we love the ability to have multiple people working from home and using their phones. Their rates are expensive but they’re still the best service in the city. Customer service could improve with shorter wait times and a less clunky website

1 year ago

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Gautham Narayanan

Honestly one of worst providers with monopoly in place. When technology is rising the internet demand rises which means a shared network is inefficient at each house. These people fail to provide fiber optic which can provide high internet speed and dedicated service to each household. Provided they also stop other players like AT&T fiber and Google fiber to enter the area that can provide dedicated fiber at an affordable price. Comcast shared internet with DOCSIS 3.0 is quite slow and have issues in latency. Couple of good pointers is sign-on bonus, public Wi-Fi access due to shared network technology, affordable price can be negotiated once contract (offer) comes to an end and good App interface to diagnose the modem instead of complicated IP login at browser.

1 year ago

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Jasmin Mena

Initially I was very satisfied with Xfinity when I signed up two years ago. They give good deals for new customers. After the first year your costs start to go up each year. Minus one star right there. Xfinity also loses another star because their customer service is a hit and miss. They're always polite, but you don't know if the person is actually doing their job. You leave thinking you have achieved what you contacted them for (address change and speed reduction in my case), only to find out that nothing got done. Last time I had an issue, I had to visit one of their stores 3 times. Other than those I've been satisfied with the service.

1 year ago

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Sharifay Sharif Salt Lake City, UT

I love this internet provider, it was fast and easy to get started, I set up the equipment by myself because the app has very easy instructions, connects to ring my door bell, and thermostats. Also provides ring doorbells for $15 a month

1 year ago

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Jeremy V (Twin) Sarasota, FL

Just as I stated in my reviews of Xfinity's other services, everything is excellent. Top notch. I never have an issue with speed or connection or outages. They offer many amenities to assist in security, speed testing, org. of devices,hotspot location/connection,etc. The only issue being if you run in with a major security breach/issue. Very likely these days.

1 year ago Edited January 23, 2023

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John A Jacksonville, FL

We are with Comcast as they were the only internet provider who would dig a trench and lay a cable to our office and home. We originally had AT&T, but they had raised their rates to an outstanding number and we saved several hundreds switching to Comcast.

1 year ago

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Deborah Borst Hanover, PA

I've been with Comcast Xfinity Internet and they offer the Comcast Essentials for those of us on disability or financial hardship and anytime I have an issue which is very rare they are ready to help me troubleshoot and fix the problem and revealing as well their customer service is wonderful and helpful

1 year ago Edited February 6, 2023

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Cindy Chism Jacksonville, FL

There are really only 2 companies in my area, Comcast Xfinity and AT&T. I've had Comcast Xfinity for approximately 10 years now. The service has been consistent. The installation was a nightmare because they sub that out so you don't get someone who works for Comcast but Joe Schmo from down the block. The customer service is spotty. Sometimes you get someone really helpful on the phone and sometimes you someone who can't be bothered and you wonder why they came to work. Since there are only the 2 companies and AT&T is worse, I've got Comcast.

1 year ago

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Eva Salazar Lubbock, TX

I love Xfinity for their cable channel line up, fast and easy to use, easy home security system and WIFI is amazing! However, I hate their customer service line. If you ever need to talk to a live person; you will not. I usually takes me a good 30 minutes to get a live person after dealing with computer person. I hate that the prices continue to rise each time your contract expires. They are expensive.

1 year ago

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JCWales Denver, CO

I switched to Comcast business approximately in March of 2021.. Though we have had some outages, the company was out and took care of the issue immediately. They have gone above and beyond in areas of customer service such as clarifying Speed and in helping to locate lines.

1 year ago

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Amanda N Blake Maxwell Harriman, TN

I love comcast don’t get me wrong. I do think they overcharge for services. I did have a package plan but, ended up getting Netflix && enjoyed it so much I kept it. I found I was watching it move then regular television. I just had a basic package && of wanted to save on my bills so I move it around to where I just have internet && WiFi. I saved a lot of money doing this. I had been paying like $300 for a package with basic cable, phone && internet. I done the phone because it made it a tad bit cheaper with the plan then what it would have cost me just getting the internet && cable. We did have an issue with how the cable was ran && had to wait WEEKS because I had to make an appointment for it to be fixed. Unfortunately, if you find yourself in that situation && have to wait weeks without service you still have to pay it. They won’t credit your account or anything. I have thought about switching services because they’re painfully expensive.

1 year ago

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Life of Frog South Bend, IN

Customer service reps can be pretty crappy on the phone and they always seem like it is an inconvenience to help you, the paying customer, but the service for tv, internet, and streaming services cant be beat. Yes, it is pricey, but the high speed internet is what really makes the monthly cost worth it. Had other tv and internet providers before and they were crap compared to Comcast Xfinity.

1 year ago Edited October 4, 2022

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KB Henrico, VA

Comcast was one of the best internet and cable company in usa but their price was high. And their internet services does not always good in my location especially the bedrooms. I complained to comcast and they gave me a reduced price deal.

1 year ago

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marissa wheeler Burlington, VT

I had there service for about a year at my 9ld apartment. It worked great, was affordable, I never had any technical issues either. Installation was prompt and simple. I would have kept my service through them however when I moved there service wasn't available in my new area

1 year ago

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Joseph Germello Lock Haven, PA

Xfinity Comcast is the best with fast and reliable internet provider in my area. There are several packages to choose from to suit my needs. I happen to have Performance Pro, and I'm able to stream video and music easily. Every year there is price increase. I own the equipment, so it does save me money. The alternatives to Xfinity do not hold a candle to. Gone are the days of dial up modems. I highly recommend Comcast for solid performance.

1 year ago Edited January 19, 2023

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TL Dickerson Cypress, TX

The customer service is OK. I feel you get the runaround sometimes when you call for support due to issue with your Internet. I don’t think anybody has 5G Internet only if you go to their store. I have a high-speed Internet my Internet continues to run slow I told them when I ordered my Internet I needed a reliable Internet speed because I work from home. I think they were more interested in trying to get the deal instead of making sure the customer was taken care of I have had to repair people out and the last guy told me it’s just the building well if it’s just the building why hasn’t the issue been resolved?

1 year ago

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David Swenson Littleton, CO

I researched internet options with Comcast as I was looking to sign a contract. Overall they seem to give a quality product with good service, but I was not impressed by their pricing and contract options. I was able to get an equal quality and speed of internet for 30% less at a locked in rate. My potential contract with comcast would have also likely increased in price annually. So I think you will get a quality product and service, but you will pay top dollar for it!

1 year ago

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Yael Lynchburg, VA

Comcast Xfinity Internet is by far the best internet provider out there, from state of the art equipment, FASTEST speeds, great customer service and best value for you money for the plans offered. They have been my internet provider for years and would not choose another company. I recommend to everyone with Xfinity in their service area!

1 year ago

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Debbie Schultz Murfreesboro, TN

Very reliable, great customer service. The few issues I have had have been dealt with promptly and fairly. Only problem is the increasing price, and that long term customers have to constantly call to negotiate better rates when rates go up. Seems new customers get the best rates and if a long term customer wants a break you have to deal with it every time contract is up.

1 year ago

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Gary Sorrento, FL

We've been using Comcast Xfinity internet service for 4+ years. and we are pleased with their service, especially their customer service whenever the internet service goes down. When it does go down, usually for short interruptions, Xfinity will always contact us via email to give notice to the issue and when to expect return of service. We have a high internet speed, 900 which is very consistent in speed. In general, Xfinity serves us well.

1 year ago

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Tharessa Langley Philadelphia, PA

Xfinity I really like their internet service right now they have a ACP program that allows me a monthly credit on my bill at first it was hard for me to sign up for the program but after talking to the customer service people they guided me through the whole thing and now I'm paying a price that's satisfying to me

1 year ago

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Flor

Had Comcast Xfinity for some time while living in South Florida. Internet was always good and fast, and everytime we had we had an issue, their customer service was nice and helpful. Had to cancel the service because we moved and it wasn't available at the nee place, otherwise we would have kept it.

1 year ago

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Lisa Anne Littleton, CO

Really reliable and quality internet connection. In the last five years of being a customer I’ve never had an issue with my service, I had to have a rotor replaced once and they came right out and fixed it for us within two days. I highly recommend the quality and customer service of this company.

1 year ago

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Hemant Ramachandran Saratoga, CA

When I got access to Xfinity Internet at my parents' house, it was very fast. Internet came at a good speed, and if there were network problems, they would usually be resolved immediately. However, the only annoyance is that network problems could sometimes come a little bit too frequently. It is a very minor issue though, since overall Internet has proven to be very good.

1 year ago

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Sharon Lepore Bountiful, UT

Comcast Infinity Internet has vastly improved theier customer service in the decade or two that ive been using them, I appreciate the outreach to those of us who are low income and i am now able to afford home internet for the first time. I'd give 5 stars if basic cable for my TV was as generous, but let's not get too far ahead of ourselves!

1 year ago

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Sadrianna King Saint Paul, MN

The service is fairly decent, at least very few outages. The customer service though is atrocious and they will find extra ways of adding fee's. The wireless modem that I was renting from them kept going on the fritz, after 3 or 4 calls to customer service to have the equipment reset I asked that they replace the unit which is obviously faulty. The agent told me fine but if they find nothing wrong with the unit you'll be charged for the technician's visit. they did not offer the option of bringing the unit to an office. the new unit worked perfectly and they charged me $60 for someone to bring it to me when I could have done that myself. Out of at least a dozen calls to their customer service only ONE was ever pleasant and that was when I was calling to demand a refund for the overpayment. Nearly all of them are rude and dismissive and try to do as little for you as they can.

1 year ago

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Jnt_421 Bethel Park, PA

I would have given 5 stars based on the customer service I received in store for a router issue, but we experience outages more than one would expect. It's not a major inconvenience because many times it has happens while we are at work or other non-inconvenient times, and they do send out messages to inform customers if there are known issues or outages we should be aware of. Overall, Xfinity is not bad and they have a lot of offers for current and new customers.

1 year ago

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jannie turner Cherry Hill, NJ

The internet is excellent, fast, and strong. I have numerous gadgets running on my wifi service and it never slows down. When my family visit the wifi auto kicks in on their cell phones and tablets. Very good service I recommend it.

1 year ago