Comcast Xfinity Internet
6.0
Overall Score
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Bradley Baer Philadelphia, PA
Xfinity has gotten remarkably better in my 15 years of being a customer. The new interfaces are great, and the online support is excellent. Overall the company does a great job conveying outages and issues in the rare instances where something is down.
2 years ago
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M.L.G. San Francisco, CA
I am a recent Xfinity customer. To be honest, I didn't realize it is just Comcast at first. That was a red flag for sure. I needed high-speed internet for work when we began working from home. Xfinity, was the only company that could provide it. I had to sign a contract for a year, in order to get a reduced price. It's still, expensive though. If, I owned a TV I could get their free streaming movies. Which, would make it a better deal without cable. The fact that it doesn't offer an included streaming service online makes no sense in this day and age. The service is not as fast as it should be consistently. The connection also drops frequently. When it works well. It works well. Which, is more often than not. The company's automated attendant can be a real pain, and has made it so I avoid calling for as long as I can.
2 years ago
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Rachelle Detroit, MI
Xfinity is awesome. You can bundle internet, security, and television at an awesome price. The customer service rep was extremely helpful. He found a package to replace a company I was dissatisfied with. I was able to walk in the store and pick up my equipment the same day. I am even considering changing my cell service to them too.
2 years ago Edited April 6, 2022
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Jmarsh Macomb, MI
I have been a Comcast Xfinity Internet customer for over 5 years. Sometimes the rates are high for overage charges and I feel like this could be improved or the customer notified, especially during pandemic times of extra internet usage; however, the service has been steady so my complaints are limited.
3 years ago
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Stephen Thompson
Was a customer of Xfinity for 15 years in 2 different locations. Had their bundled package for about 5 years. The service technician that installed our wiring in the second home was a train wreck - wanted to run the wires on the outside of the sheetrock in our totally finished basement. I had to get a little nasty with him , and then he finally "found " a way to fish the wires through the wall. He was new and lazy.
Like most internet providers, you are bombarded with sales calls (trying to upsell). On a positive note, when I've needed to go into the local office , the staff is always very helpful and responsive.
3 years ago
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Sandra Little Eugene, OR
Overall, I been pleased with the friendliness of customer service. In store the customer service representatives have been professional and knowledgeable. The online service has some glitches in that it takes far too long to get through the automated system to finally talk to a person. When I was able to get through, the problem was solved. I have found the internet to be reliable.
3 years ago
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Barbara Luke Chicago, IL
Overall Xfinity has provided what we pay for: fast internet with very few outages. There was difficulty a few months ago when our service was interrupted either for short spurts or several hours. The reason was not given proactively, however, when I saw a service tech outside of our house one day, I asked and was told, as I suspected, due to the large number of new homes being built across the street, it was due to laying new infrastructure.
3 years ago Edited January 3, 2022
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Robert Rootes Bestselling Author Fredericksburg, VA
They are one of 2 companies that cover this area. They are better of the two companies. When we first moved into this house, the Xfinity crew had mounting troubles installing the services. After 3 fails, the 4th had a top supervisor out here accessing the issue. He assured us that they'd work tirelessly to make sure we had services working properly.
The only dissatisfying thing about Xfinity is their continued use of AIs trying to handle customer service calls. I miss talking to real people.
3 years ago Edited July 20, 2022
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Juanita Morrison Columbus, OH
I was an Xfinity customer while living in Georgia. My son is a gamer and we always had a strong signal without lag. The upload and download speeds were sufficient for my web browsing needs while he was online. If they expanded their market to Ohio, I would definitely become a customer!
3 years ago Edited January 3, 2022
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Grace Citrus Heights, CA
Right now I am a bit disappointed in Xfinity. I have internet only for the past ten months and pay $107.00 a month for this single service. My family and coworkers told me I was paying too much and should change my place. I don't even have cable. I called Xfinity and was told I was in luck as they were having a special where I could have the same service for only $50. Per month, under half of what I have been paying. I asked the rep why my bill was so high all this time. He said it was because when I signed up I did so on a special then as well. I was getting a 50 percent break on my bill. So that meant internet service during the middle of the pandemic had to be approximately $220. For internet alone. I feel this rep was not being truthful or Xfinity ought to be ashame of themselves.
3 years ago
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DW Rochester, MI
Comcast will invoice you for a $100 set up fee, regardless of whether there was an outside issue with wiring -- which they claim would not be a customer charge. So watch your first invoice from them: They will bill you anyway.
Comcast will also bill you a full month when you stop service, unless you give them a full 5 to 7 days notice. They will stop your service, but charge you those extra days, even though all they have to do is flip a switch.
If you've been a loyal customer, Comcast will not give you any deals. In fact, one time, I quit their service, after calling the "Loyalty" dept, to see if they would lower the price based on my intent to leave. (All my friends said they would give you a deal if you are on your way out. They did not.)
On the positive side, Comcast allowed me to exit an alarm contract when I was laid off work for two years; so for that, I was thankful, and came back to them when I was working again.
From what I understand, Comcast has the best internet in my area (for reliability) compared to two competitors.
For TV, I had it a few times, but it's expensive, so I stopped.
3 years ago
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Steven Whites Salt Lake City, UT
Comcast has super fast internet, but if more customers on your block decide to sign up with them, then your internet speed goes down a little bit. Its like 1 big hub for the block that is split up between all the customers. Which it worked out really well for my family for a few years, but they just keep increasing the pricing every year which finally pushes you out of wanting to pay for their high speed internet. I did like how fast they were and how they gave discounts on bundles, etc.
3 years ago Edited August 4, 2022
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Elder Terdkin Green Cove Springs, FL
They might have had a bad rep in the past, even with me but they are way faster and far more stable then my older internet provider and they have made it easy to get setup with faster speeds as needed, rent movies and add 3rd party services like Disney+ and even when internet is down due to repairs, they seem alot easier to get ahold of and figure this information out then they were just 5 years ago.
3 years ago
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Wilgens Paul Jacksonville, FL
Xfinity education advantage program is one of a kind. I once lived in a household with no internet because we could not afford to pay for it but once I heard about their education advantage program, my parents signed up instantly. Where else will you find reliable internet for 9 dollars?
4 years ago
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Constance Falatea Kirkland, WA
Xfinity is my internet provider and I can always depend on the reliability of the speed and capacity is awesome. I live in a house where phones, multiple laptop WiFi connections and gaming are prevalent and the speed is something I’m always impressed with.
4 years ago
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Mike Ika West Valley City, UT
I have been with Xfinity for a few years now. I absolutely love the service I get with them. They have been good to negotiate my rates with me each year. Their internet service is super fast. I usually have 5 or 6 devices streaming at the same time and my internet does not struggle to keep up.
4 years ago
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Sarah Marfo Tallahassee, FL
To any college student, This is the best network to use at your apartment. The set up is simple and the conection is very strong. In my apartment 5 people use the same router and we each have 2-3 devices connected to it and it still is fast.
5 years ago
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Kathryn Robinson Riverton, UT
We have Comcast Xfinity Internet and it is definitely worth a little extra compared to other discount internet providers (which I have tried in the past). The customer service is great and we have never had a problem with service being down.
5 years ago
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Ted Johnson Pleasant Grove, UT
Comcast Xfinity is my internet company that I use and I haven't been disappointed. They have very reliable service, that I can use throughout my home. I can use many devices at once and still everyone is happy and there is no delay. Love my service plan.
5 years ago
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kristin Gneiting Pleasant Grove, UT
I have had Comcast Xfinity Internet service for many years. At first it was the only one available in my area, now it is the best in my area. Great speed, easy to stream online with many devices, anywhere in the house. They update things very often and the pricing is the best in the business.
5 years ago
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Dave Ros Pleasant Grove, UT
Recently switched internet providers because the service was slow. In the short time I've had Comcast/Xfinity the speeds are so much faster. I use the internet at home a lot for work and it is a nice upgrade from what I had before. I would recommend the internet service.
5 years ago
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Haley Baldwin
My family and I loved using Comcast Xfinity! The pricing was always affordable and the internet speed was always quick. Anytime we had a problem, they were always helpful on the phone to fix it or would send someone out to look at it. The only thing that we were so upset about, is when we moved, they didn’t cover the new area we moved to! We were so sad!
5 years ago
Christine Farmer Littleton, CO
We use Comcast Xfinity currently and for the most part it works great. We did have to buy an extender to get a better connection in our family room where the TV is or when we have company and more people are online. This could be due to the location of the router, but I'm not sure. The extender helped. We started out for two years with a low price per month and it did go up after that but it is still less than we were paying Centurylink before switching. There customer service was very good when we were getting it all set up.
5 years ago
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Scott Orem, UT
We have Comcast Xfinity Internet bundled with out TV service and I am very happy with the results. The speeds are great and the cost is cheap. I don't have anything bad to say at all. Even the customer service and service technicians are awesome.
5 years ago
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Reese Pleasant Grove, UT
I have Comcast Xfinity Internet right now and it has great coverage throughout my home and is very fast. I am able to stream shows, surf the internet and do everything I need from all over my house without any problem. Also we can have many members of the family accessing it at the same time.
5 years ago
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Christy Suguturaga Orem, UT
I have loved our internet. We can stream whatever and we never have a problem. We were always calling customer service with our last provider. We have never been pressured or pushed to change our plan to a more expensive plan. I have appreciated that so much. We are so happy with our internet service.
5 years ago
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Brandie Rudy West Jordan, UT
Comcast Xfinity Internet is far superior to other carriers we have had in the past. We don't need a booster in our 3 story house. It doesn't slow down no matter how many devices we are using and rarely is there an interruption in service and if so there are updates on when it will be back up and running.
5 years ago
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Teresa Corry Orem, UT
We are current customers of Xfinity Internet. We rarely have any connection problems with our Xfinity Internet service. When we have had concerns with hardware or wiring, we have had service men here within a few days. When we have called for customer support, we have had good results. We have had this service for many years and use our internet at least 3 to 5 hours per day.
5 years ago
Katie Kearney Vienna, VA
We switched to Xfinity from Verizon and we are so glad we did! The tech that came out to help us set up our new box was so helpful and stayed until we understood everything. We have been very happy with the service and the internet is much faster now! We have outages here and there at the same time daily but I think that is because of work going on in our area.
6 years ago
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Rischelle Mikkelson American Fork, UT
We chose Xfinity internet because they had the fastes speeds in our area. I work full time from home and all of my work is internet based. We also utilize streaming for TV and movies. I needed something that would accommodate several users at once and Xfinity almost always performs. In the evenings, there are times when buffering happens even though they claim they don’t “throttle”, they must do something that takes away some of our bandwidth.
6 years ago
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Sofie Rosenvall Alpine, UT
We love Comcast Xfinity Internet! We have been a paying customer for a little over 15 years. Nobody comes close to their speed. We rarely have had any issues with the internet going down ,etc... and on the rare occasion that has happened we were helped immediately! We have nothing but good to say about Comcast Xfinity Internet!
6 years ago
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PolyanaL Salt Lake City, UT
I have heard a lot of good stuff about comcast xfinity internet. I have used it at my siblings houses and other relatives with not problem. I never have network problem there. I wish it was available in my area so I can sign up but everytime I call up they say they dont have a line in my area.
6 years ago
Scott Fairfax, VA
Everyone loves to hate Comcast but I really don't have any complaints. While I do think they could improve their retention policies, I have cancelled and renewed a few times with little hassle. Prices are pretty good though I don't like the quasi-yearly contract they get you on to lock in better rates
6 years ago
Joseph Harris
I cancel my Account over 30 days ago and still fighting with them to get over 200 dollar credit refunding back to me. There auto answering system is the Worst There customer service is the worst. They over charge and customer loyal dose not exist. Do not do business with this company!
8 months ago
Gabriel Melendez
I use Xfinity for my home internet and it's been super fast. Stream movies with not issues. love this service highly recommend it.
9 months ago
Chris Carima Leominster, MA
This is by far the WORST tv, internet and phone service I have ever had. I had it for 2 hours when the internet and tv were not working properly, Try to get a tech back, good luck, you cant. Try to even contact them, doesnt happen. They like AI. Finally Some guy on the phone who doesnt speak english well at all talking to me from a party. he tried to blame my plug. The phone service, there was none. even worse that TMobile. I had the service for 6 weeks and got rid of it. Now it is impossible to contact them to get my REFUND. BUYER BEWARE DO NOT GET XFINITY IN YOUR HOME.
11 months ago
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Jaden Paul
I’m On The Southside Of Chicago Englewood I Been Watching Tv All Day My Xfinity WiFi Been Amazing All Day Long No Issues
6 months ago
Monica Sargent Springfield, VA
Save yourself the trouble and go with another internet/TV provider. This company has been nothing but a pain in my side since I started using them a decade ago. They secretly jack the price up over the months/years and the last straw was them blocking my VPN connection and when presented with the issue they refused to fix it. Comcast/Xfinity representatives also make promises they can't keep and they consistently disappoint in every aspect of Customer service. I will never use this service ever again and I recommend anyone and everyone to spare yourself from the troubles I experienced throughout the years.
1 year ago
Jana Lozovanu
I had home security and internet with Comcast. I cancelled my service with them because the alarm would go on at the house each 1 min for no reason and they couldn't fix that without me being at home. I was traveling. Their system acts up each time after a power shortage and would beep each 15-30 min or so for days. Each time a call to Xfinity was necessary to reset the system on their end. This was time consuming, of course, as you have to get through their annoying automatic system to even get to a human. The internet bill went to $89 and EZFiber was at $50 for the same GB so I canceled the internet with them too. Upon service cancelations I asked if I need to return their home security screen and make sure their system shows the modem was mine and I don't have to return it. The agent said I don't have to return anything, I am all set. 2 months later automatic voicemail drops start coming each day asking to return their equipment. I called them to ask what equipment, the agent said he doesn't see on my account any equipment to return. I specifically asked about the screen, he said no. And that happened 3 times, as the automatic voicemail drops continued to come, despite the fact 3 different agents said they don't see any equipment to be returned. I remembered they did send me something for the TV, a while back, maybe 3-4 years ago. I never used and I never friking asked for it. I don't watch TV at all. I looked for it, found it and went to a store to return it. Assumed that was the reason of the automatic phone calls asking to return their equipment. I asked if they see any other equipment I have to return. The answer was no again. Automatic voicemail drops, reminding me to return their equipment. I called again, was told to ignore the, the agent can't update the system but there is nothing to return. Which did not make a lot of sense to me but he said it might take time to update their system. Well now I got a $330 bill in the mail and can't get pass the automatic system to talk with an representative, through the phone number they have on the billing page. It's incredible their agents can't see in the system things that the AI does and I feel I am being harassed. I hope the bill doesn't go to a collection agency and ruins my credit. This is why I kept on calling them back to ask if and what I need to return.
1 year ago
Dominique Nicole Marsalek
I went in PERSON to set up my account and report lost equipment. They told me my new account (all charges included) would be 55 dollars a month for a year. Instead I was charged 107 automatically every month. When I called (seven times the automated system hung up on me first), they stated that they were charging me EVERY MONTH for the lost equipment plus charging me for the new equipment. They were supposed to just charge me ONE TIME.
In addition to THESE charges, they are charging a SIX HUNDRED DOLLAR fee for lost equipment.
My 55 dollar a month (650 a year) internet service ended up costing me almost TWO GRAND.
They are liars and thieves and they know they can get away with it. DO NOT USE THEM. They will take your money for whatever reason they want and you will never see it again. It is criminal. Someone should sue them.
1 year ago
Franklin Sharonda Cypress, TX
The service is average for the price but the app socks. My bill is always unavailable and I can't see anything cause they have me as a member versus the primary user. I'm the only one that's ever paid the bill or called for anything. They have sent me to technical support numerous times and they can't fix it. If it continue to be a problem paying my bill online I'll find another provider
1 year ago
Rick Hobson Washington, DC
Customer service is nonexistent. They are polite on phone acting like they care. They do not. They lie telling you they will research your issue and get back to you, never will happen. They hang up. Ask for a way to get them back on phone, no way. Won’t give you their number, extension or work ID. Can’t hold anyone responsible for anything they say or do. Really pitiful excuse and should be an embarrassment for the executives. I can’t say enough to express what I have been through. Those that leave nice reviews have not gone through any customer service issues because they would not get help or explained on the what, why’s and how’s to correct issue. A clueless company in the communication business. Not that’s a joke.
1 year ago
Ross Arellanes Boise, ID
This company is probably the worst company ever did business with, They had me come in and pay when one payment was missed due to changing banks from another state, their internet continuously cuts out so always had to reboot. when you get a mobile line they have a great deal but ones you stop service on internet they charge you 25 dollars more because your not bundling but of course they don't explain that to you due to internet being shotty .. And customer service when trying to reach any one they are uneducated on their own products and processes and good luck trying to understand them since all their customer servers are from another country so your more frustrated trying to get any issue taken care of.. PLEASE BE AWARE THIS COMPANY WILL SCAM EVERY NICKLE AND DIME OUT OF YOU!!!
1 year ago
Christy Hyatt Charlotte, NC
WiFi is constantly offline. Customer service is like running an obstacle course. The months I've had this service have been a constant source of frustration. WiFi goes out almost daily. I swapped out the modem because diagnostic test indicated a modem issue. That didn't resolve it. I set an appointment... A few minutes before the appt window I got a text telling me that the issue affecting my area was resolved and if I was back online text x to cancel. Within the hour WiFi is down again. Same issue ongoing for months. Now I have a new appt set in 2 days instead of getting to keep the appt I waited for today,
1 year ago Edited July 10, 2023
Keith Peterson
The 2 year contract was great. Great pricing but after your 2 year agreement it’s better to cancel your service and return all the equipment. My new bill was going to be $171 after the 2 year contract was over. I canceled my service and my wife went into the xfinity store 1 hour later and signed us up for a new 2 year contract and we are now only paying $115 a month, plus you get new WiFi box and cable tv box and remote. We kept the same number of cable channels and gig sped for WiFi. It’s ridiculous that they treat an existing customer like they do. Pretty sad.
1 year ago
Joanne Madrid Wyoming, MN
I stopped internet service when moving because they did not have service in my new city and they accused me of keeping the modem when I hand delivered to a store.
I received harassing phone calls and texts for 2 months and they threatened to turn me over to collections. One day I received 4 calls. I explained over and over that I returned the box and even let them know the exact time and store agent I handed it to. I asked for a receipt at that time and was told they did not give them for the box. What?! I threatened a harassment suit before they stopped calling me.
Then a year later when trying to switch my phone provider (I had pay by the gig and wanted new service /new phone with another provider) they could not find my account! I had been paying for service for more than 3 years at this point. I spent 6 hours over 2 days, on the phone with 9 agents, trying to get a transfer pin because the online system was not sending me the pin via text (because they couldn’t find my account). I texted with 5 agents, as well. FINALLY someone was able to help me and give me a pin.
What a sh!tsh0w!
The service was never great and stopped often- but the customer service was horrible. Worst I’ve ever experienced.
Steer clear of Xfinity.
1 year ago
Cera Finney Houston, TX
I went with Xfinity due to their popularity in my area, but from the beginning they've been subpar. First, they took three weeks to set up an appointment to get my internet working. Second, they used a splitter cable off other internet customers in the building, causing my service to be slow for the entirety of my four years a customer, even though I was paying for a fast package. Third, they took over a month to attempt to fix this problem. I recommend shopping around before settling for this option.
1 year ago
Mike Seiler
I am a "Diamond" customer using them for 23 years. Support was never good, but at least they seemed to know what was happening. The last couple of years they are trying to cut cost and automate support. If you can get to an actual person they really do not know what they are talking about. If you go to a store they do not know anything more. I have had broken picture and audio for 9 days. They sent a text saying that they were upgrading my service. Then for the next two days I had text that they were still working and I would get a notice when complete. The text never came and the picture never got better. After 2 hours on the phone with agents who assured my service was working or would be within two hours I went to the store and waited. There they told me that the upgrade was still underway and I would get a text when it was done and I would get a text later that day about my visit, it never came. I get a text a day later that work is done and my service is fixed. I just need to confirm yes or no. I reply no, and they reply great to hear your service is back. Another hour on the phone with support assuring me my service was fine. Finally the set up a time to have someone come to my house three days later, it was a long process. Then I get a call a day later telling me my service is fine and they are cancelling the service call. I tell them it is not fixed, so they do more checking and tell me that I need to upgrade my box. They want me to take it to the store and wait in more lines for something which maybe will work, and why did they not tell me I needed a new box when I was in the store the last time. Their account records are not accurate or complete, the support people know nothing of what is going on, and they do not know if you service is working or not. After 9 days and four hours will I get service back in two more days, we will see, I told them to come with the new box or cancel my service. They offered a $25 credit for my trouble. I have spent over $50,000 with them and get this "diamond" customer support. Needless to say it is time for a change to find someone who can support their customers.
1 year ago
Thomas Edwards West Sacramento, CA
We changed from Verizon to Xfinity mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas).
In January of this year I lost my job. We feel behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance.
On the due date we owed $88, we rounded up and paid an even $90. Because of this we had our payment arrangement cancelled because we didn't pay the correct amount!
We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. We were notified that we didn't keep our payment arrangement and our agreement was cancelled.
Because we had two payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months!
So paying extra and paying early are penalties according to Xfinity. I told them I would take my business elsewhere. Asking them for a port out pin number.
Since we still have a past due balance, they will not activate our lines in order to let is port our numbers.
My wife is a self employed hair stylist, so her number is her livelihood! I have resumes and applications submitted looking for work with my current number listed!
I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency!
After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers!
I'm so disappointed and want to do everything I can to get the word out of actually have someone there listen! Any suggestions are very welcome!
1 year ago
randy Marshfield, MA
we're in an apt building, and in the evenings the signal strength goes down so that to hear the sound on out TV we have to turn our amp up.. but then it'd a bit garbeled. It's obvious that there's a distribution amp somewhere that hasn't got enough strength to service all the users in the evenings.. and we'r eunable to get service from comcast/xfinity.... getting to a real person is frustrating ad almost impossible -
1 year ago
