Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.
The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.
The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.
Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.
Xfinity has a commitment to great service that is backed by a money-back guarantee.
Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.
Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.
Equipment, installation, and activation fees also apply in some cases. More on that below.
Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.
Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.
But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.
When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.
Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.
Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.
The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.
Free security is a big bonus which could keep you safe from theft and viruses.
Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet.
But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV.
Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not.
If you strictly want internet service, you might be missing out on some promotions and better deals.
If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.
Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB.
Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.
Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:
More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.
While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.
We have tried many different internet providers and Xfinity is definitely the best. Definitely faster.
They typically promise that they will send someone to fix the numerous issues their products have but they never do.
Xfinity education advantage program is one of a kind. I once lived in a household with no internet because we could not afford to pay for it but once I heard about their education advantage program, my parents signed up instantly. Where else will you find reliable internet for 9 dollars?
Xfinity Internet has always kept me happy with great services. It is very affordable and reliable.
Xfinity has much better customer service than AT&T! AT&T's service might be faster but Xfinity is still good! They are cheaper as well!
Comcast has consistently shown lack of customer service, lack of trustworthiness, and lack of simple morals ever since i’ve been affiliated with them.
Had Comcast for over 10 years, loved their speeds but they kept raising the prices so much that we had to leave.
The speed from xfinity was all over the place at our house. It frequently went out and we had a tech over very frequently.
Maryann Renteria (Mckrae)
Xfinity is the best as far as internet service. They are always willing to answer my questions in a timely manner and gave the best rates in my area.
I have been very frustrated with xfinity the last few years! When first signing up they gave us a pretty good deal. Then when the contract expired I went into an xfinity store and the rep was able to get me a great deal on my internet again and said that I just need to come every year when the contract ends to renew and get the SAMe deal. That wasn’t the case the last couple years and price went up $50!for the same service! Plus service wasn’t that fast or would go Down or had to reset the modem! Very frustrating!!!!
We are very happy with our Xfinity service. We have only had a few inconvenient outages. Overall our WiFi speed is great for a large family. We have several devices operating all the time. It is definitely fast enough to keep up with our teenagers usage.
I use this for work and the speed is great, one of the best and all of my family members using the wifi is great. The price is way too hight.
I use Xfinity internet now and it’s so fast. I don’t like that it’s such a hassle to sign up for new packages once your 1-2 yr contract is up. But customer service did work with me and I’m still with them
Xfinity is my internet provider and I can always depend on the reliability of the speed and capacity is awesome. I live in a house where phones, multiple laptop WiFi connections and gaming are prevalent and the speed is something I’m always impressed with.
Xfinity is a good service for internet. I haven’t had any issues since I started using their services. The internet is good, sometimes I have issues connecting at random times. The customer support line is very helpful at resolving a lot of issues that I’ve had in the past.
We recently switched over the Xfinity for both of our internet and TV. We like the speed of our internet and the Cloud DVR. We were disappointed that they raised our bill last month by $14 without a reason we could see on the bill so we will need to call and find out why. But other than that, we have been happy with the service.
I had Comcast for home internet service for two years. The service was horrible - it often went down for no reason and often took several minutes to come back up. After repeat calls to customer service I finally got a service visit which did help the connectivity. Unfortunately, there service man arrived 5 minutes before the end of the service window with no call or text. I was not happy about the speeds either. It was average at best. I was very happy when I moved and was able to get a different ISP. I do not recommend Comcast.
We are limited in choices for internet but have had Xfinity for the past few years. It has been fine not as fast as I thought it would be even though we are paying for a quicker connection. The deals are great until they expire then the price jumps quite a bit. We have usually committed to another deal at that point, but if I had more options I would probably try to find something else.
We have had fairly positive experience with Xfinity internet. A couple of years ago our internet service became extremely erratic. I went to the xfinity store and they made a few adjustments over a couple of weeks, but as soon as it appeared to be working, it would go off. Eventually they put someone on the task who was very knowledgeable. He told us that he would investigate until it was fixed which he did. It turned out to be a very unusual problem of water getting into a crack on the box on our neighbor’s property and shorting out the wiring whenever they watered their lawn. He had it fixed which required digging trenches, etc. but we were very happy that he solved the problem. I just wish they had addressed it a little sooner.
Any time I have had connectivity issues the service support has been easy to work with.
We have had Xfinity for many years. They have continued to improve service and helped us out with a challenging problem a couple of years ago. They finally hooked us up with someone who didn't quit until he found the problem and fixed it.
Pretty good gets the job done for all my internet need but can be slow sometimes.
I use Xfinity as my ISP in Tallahassee, I found that calling their national number was a great way to get a lower rate as sometimes they offer deals that the local shop cant! I dropped my internet bill by about 20 dollars a month. Great customer service and never had any outages
Horrible horrible horrible experience. The call center sold me 2 landlines and the installer said thst comcast can only install 1 landline. 4 people later I finally get the contract canceled but now it's going to take 30 days to get my deposit back. According to the supervisor , they have to get the money from the Federal Reserve.
My first internet I have gotten myself for college, and one I still stand by. Thankful for the easy setup and the fact that it didn’t break the wallet.
We’ve tried all the other providers but have never found one as reliable as Comcast. Welove it and rather have any issues
I have been with Xfinity for a few years now. I absolutely love the service I get with them. They have been good to negotiate my rates with me each year. Their internet service is super fast. I usually have 5 or 6 devices streaming at the same time and my internet does not struggle to keep up.
Unfortunately I have had many problems with Comcast. The internet service is unpredictable and frequently disconnects. When contacting them for service, the available windows are very large and at times they were not able to resolve the issue.
We use Comcast for our internet and home phone service for years. There prices usually beat the other carriers. They service has been pretty good. Customer service is slow and it is hit or miss I you get someone that is helpful or just a joke and doesn’t know what they are doing. My husband called one day and was on the phone for an hour and a half with customer service they guy in customer service keep chatting about all this random unrelated stuff while, he was trying to solve the issue. My husband is a much more patient man than me I would have requested a new customer service agent. We recently signed my daughter up for Comcast new mobile service so far it has had good coverage for a much lower monthly rate.
We switch to this internet service because we were promised a faster internet speed. We have been disappointed ever since. Our internet has never been slower and now we are locked into a contract. I realize the speed is most likely associated with our area but we are in the middle of Davis county. It should be good here.
When they sold me the fastest (and expensive) service they never told me that the speed values are nominal, in practice it is NEVER met, it barely reaches half the speed they say. On the other hand, I waited all day for the technician who came to check my installation, not only did he never come, but he lied to his company and said he was ... offered the company the filming of my cameras to verify that he never came ... they didn't even worry, they just told me we sent another technician at another time ... a disaster.
Overpriced. They have kind of a monopoly where i live so it’s either pay too much for decent internet or save a little money for crap internet. Tolerable
We had Xfinity and the connection was fine, but I didn't like that the rates went up and they were willing to offer better rates to new customers than their loyal customers.
I’ve used xfinity for several years now. The customer service is usually pretty good and the price is decent, but for what I pay I feel like my wireless internet struggles a lot. I have to reset my router a lot and sometimes it struggles to even play a movie. I haven’t been the happiest with the service.
This is our internet provider currently and it provides everything we need. I wish it was cheaper. My husband works from home a lot and with that and myself and the kids using it it works. We can always self diagnose on the app or get updates of outages quickly. No lingering problems.
Hot spots aren’t bad. I think paying for overage is dumb! They charge enough as it is. Service was good.
Good speeds for internet and channel options for cable, but increasing prices over time gets old. Customer service is always a frustration. More competition would help.
We were able to get the Comcast internet a few years ago while we were in the city in our town home. Amazing service but honestly over priced, we have since moved further away and unfortunately Comcast isn't even an option for internet out here and we have had just as good of service for 1/2 the price.
I can truly testify that X-finity has the fastest internet and does not go out when it pours outside.
I have had xfinity bundle deal for cable and wifi for years and have zero complaints. Whenever there is an issue on xfinity’s end techs are sent out quickly free of charge.
Necessary evil. Wifi is sub par. Even after upgrading to 1 gig. Had service man install tv service, then customer service told me it wasn't included in my services.
Comcast Xfinity Internet has been a grand service to use for wireless internet. They are competitively priced and offer us great speeds. They have great customer service and are always helpful with tech issues. They are awesome.
I think we get a fair price and I don't remember the last time we had an internet issue or had to call to get something fixed
I wish that i could put no stars because comcast doesn't even deserve 1 star. They have the worst customer service. They dont do anything to help. The company is set up to take money from people and thats it. Honestly if I could get another provider for internet I would do it in a heart beat. Maybe 5G will eliminate the need for this garbage company. Because you know if people had an option comcast would be out of business.
They where great for the first few years. Many years really. But then they just started jacking the prices up and not really caring about the customer. Now we’ve left them and have a different company.
We pay for high-speed Internet but always have lapses in our service. Although it’s supposed to support several devices at a time, if my husband is working on his computer we have a hard time getting the Internet to be fast enough to do other things reliably.
Xfinity has some great promotional rates when you first sign up and their service is excellent...but they will raise the rates without really notifying you. You can usually get the rates to come back down after several phone calls, but you have to stay on top of it.
Pricey, but most readily available. Haven't had many issues with speeds, but occasionally will get unexpected service interruptions. Having access to the hotspots around town is valuable, however.
Xfinity has reliable and fast internet. We have never had any issues with the service
I AM SO GLAD I CAN USE GOOGLE FIBER AND NOT THIS GARBAGE. The customer service is terrible, the internet is lackluster. Overall, I really can't say I've ever had a great experience utilizing comcast or xfinity from an internet or a cable standpoint.