Comcast Xfinity Internet
7.1
Overall Score
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Rick Hobson Washington, DC
Customer service is nonexistent. They are polite on phone acting like they care. They do not. They lie telling you they will research your issue and get back to you, never will happen. They hang up. Ask for a way to get them back on phone, no way. Won’t give you their number, extension or work ID. Can’t hold anyone responsible for anything they say or do. Really pitiful excuse and should be an embarrassment for the executives. I can’t say enough to express what I have been through. Those that leave nice reviews have not gone through any customer service issues because they would not get help or explained on the what, why’s and how’s to correct issue. A clueless company in the communication business. Not that’s a joke.
8 months ago
Ross Arellanes Boise, ID
This company is probably the worst company ever did business with, They had me come in and pay when one payment was missed due to changing banks from another state, their internet continuously cuts out so always had to reboot. when you get a mobile line they have a great deal but ones you stop service on internet they charge you 25 dollars more because your not bundling but of course they don't explain that to you due to internet being shotty .. And customer service when trying to reach any one they are uneducated on their own products and processes and good luck trying to understand them since all their customer servers are from another country so your more frustrated trying to get any issue taken care of.. PLEASE BE AWARE THIS COMPANY WILL SCAM EVERY NICKLE AND DIME OUT OF YOU!!!
9 months ago
Christy Hyatt Charlotte, NC
WiFi is constantly offline. Customer service is like running an obstacle course. The months I've had this service have been a constant source of frustration. WiFi goes out almost daily. I swapped out the modem because diagnostic test indicated a modem issue. That didn't resolve it. I set an appointment... A few minutes before the appt window I got a text telling me that the issue affecting my area was resolved and if I was back online text x to cancel. Within the hour WiFi is down again. Same issue ongoing for months. Now I have a new appt set in 2 days instead of getting to keep the appt I waited for today,
9 months ago Edited July 10, 2023
Keith Peterson
The 2 year contract was great. Great pricing but after your 2 year agreement it’s better to cancel your service and return all the equipment. My new bill was going to be $171 after the 2 year contract was over. I canceled my service and my wife went into the xfinity store 1 hour later and signed us up for a new 2 year contract and we are now only paying $115 a month, plus you get new WiFi box and cable tv box and remote. We kept the same number of cable channels and gig sped for WiFi. It’s ridiculous that they treat an existing customer like they do. Pretty sad.
9 months ago
Joanne Madrid Wyoming, MN
I stopped internet service when moving because they did not have service in my new city and they accused me of keeping the modem when I hand delivered to a store.
I received harassing phone calls and texts for 2 months and they threatened to turn me over to collections. One day I received 4 calls. I explained over and over that I returned the box and even let them know the exact time and store agent I handed it to. I asked for a receipt at that time and was told they did not give them for the box. What?! I threatened a harassment suit before they stopped calling me.
Then a year later when trying to switch my phone provider (I had pay by the gig and wanted new service /new phone with another provider) they could not find my account! I had been paying for service for more than 3 years at this point. I spent 6 hours over 2 days, on the phone with 9 agents, trying to get a transfer pin because the online system was not sending me the pin via text (because they couldn’t find my account). I texted with 5 agents, as well. FINALLY someone was able to help me and give me a pin.
What a sh!tsh0w!
The service was never great and stopped often- but the customer service was horrible. Worst I’ve ever experienced.
Steer clear of Xfinity.
10 months ago
Cera Finney Houston, TX
I went with Xfinity due to their popularity in my area, but from the beginning they've been subpar. First, they took three weeks to set up an appointment to get my internet working. Second, they used a splitter cable off other internet customers in the building, causing my service to be slow for the entirety of my four years a customer, even though I was paying for a fast package. Third, they took over a month to attempt to fix this problem. I recommend shopping around before settling for this option.
10 months ago
Mike Seiler
I am a "Diamond" customer using them for 23 years. Support was never good, but at least they seemed to know what was happening. The last couple of years they are trying to cut cost and automate support. If you can get to an actual person they really do not know what they are talking about. If you go to a store they do not know anything more. I have had broken picture and audio for 9 days. They sent a text saying that they were upgrading my service. Then for the next two days I had text that they were still working and I would get a notice when complete. The text never came and the picture never got better. After 2 hours on the phone with agents who assured my service was working or would be within two hours I went to the store and waited. There they told me that the upgrade was still underway and I would get a text when it was done and I would get a text later that day about my visit, it never came. I get a text a day later that work is done and my service is fixed. I just need to confirm yes or no. I reply no, and they reply great to hear your service is back. Another hour on the phone with support assuring me my service was fine. Finally the set up a time to have someone come to my house three days later, it was a long process. Then I get a call a day later telling me my service is fine and they are cancelling the service call. I tell them it is not fixed, so they do more checking and tell me that I need to upgrade my box. They want me to take it to the store and wait in more lines for something which maybe will work, and why did they not tell me I needed a new box when I was in the store the last time. Their account records are not accurate or complete, the support people know nothing of what is going on, and they do not know if you service is working or not. After 9 days and four hours will I get service back in two more days, we will see, I told them to come with the new box or cancel my service. They offered a $25 credit for my trouble. I have spent over $50,000 with them and get this "diamond" customer support. Needless to say it is time for a change to find someone who can support their customers.
10 months ago
Thomas Edwards West Sacramento, CA
We changed from Verizon to Xfinity mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas).
In January of this year I lost my job. We feel behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance.
On the due date we owed $88, we rounded up and paid an even $90. Because of this we had our payment arrangement cancelled because we didn't pay the correct amount!
We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. We were notified that we didn't keep our payment arrangement and our agreement was cancelled.
Because we had two payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months!
So paying extra and paying early are penalties according to Xfinity. I told them I would take my business elsewhere. Asking them for a port out pin number.
Since we still have a past due balance, they will not activate our lines in order to let is port our numbers.
My wife is a self employed hair stylist, so her number is her livelihood! I have resumes and applications submitted looking for work with my current number listed!
I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency!
After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers!
I'm so disappointed and want to do everything I can to get the word out of actually have someone there listen! Any suggestions are very welcome!
10 months ago
randy Marshfield, MA
we're in an apt building, and in the evenings the signal strength goes down so that to hear the sound on out TV we have to turn our amp up.. but then it'd a bit garbeled. It's obvious that there's a distribution amp somewhere that hasn't got enough strength to service all the users in the evenings.. and we'r eunable to get service from comcast/xfinity.... getting to a real person is frustrating ad almost impossible -
10 months ago
patrick hood Sugar Land, TX
I've Xfinity/Comcast for the past few years here in Sugar Land, Tx. But for some reason over the past few months the service or dare I say, "Lack of Service or just down right lousy service" has been getting worse to the point we have complete blackouts.
I work out my home and we pay $170 for internet and cable.
I also pay for VOIP service to another provider.
When Xfinity's internet is SLOW my voip phone service won't work properly and we pay Xfinity for their so called upgraded super fast speeds.....
Lately, we keep have complete black outs and nothing will work numerous times in any given day or night.
You call their service line on to get a computer who pulls up your account and tells us that they are experiencing a service outage in your area and that a service rep will NOT be able to help you at this time.
WE have called this so called service line NUMEROUS times and have NEVER been able to speak to anyone before the automated tech says- "Goodbye"
So, I go to the local store to ask for help...and they tell me and I quote: "What do you want me to do all I am is the sales rep?"
Apparently Xfinity has plenty of business and does NOT care of keeping existing customers.
All we want is to receive what we are paying for nothing more but that seems to be a Big ask from Xfinity.
Yours truly,
VERY UNSATISFIED CUSTOMER
11 months ago
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Auntie Alice Houston, TX
Can't complain about the service at this time. However the tech who installed my lines never buried the line, also ran the line through a hole in the fence intruding my neighbor yard with the line on top of her grass as well. No one has come out and a month has passed. The line is a tripping Hazzard and also has already caused my mom to trip and fall. No one from custom service still hasn't returned my call regarding this matter.
11 months ago
Faith Colorado Springs, CO
I have had a HORRIBLE experience with Xfinity. They failed to give the promotion promised and then failed to take ANY responsibility for it. I have spent HOURS on the phone, trying to speak to anyone who will take responsibility for THEIR mistake, only to be handed to person after person who said they can't help. I tried to disconnect because the service was so bad, but they want me now to pay for a phone that I can no longer return! I have filed a complaint, and though I call multiple times, they never call me back, and then have the audacity to given me a written letter saying that someone talked to me! IT is all a lie! DO NOT USE THIS COMPANY!!! You have been forwarned.
11 months ago
Ivelys Gutierrez Miami, FL
El peor dervicio que un cliente pueda tener! Un servicio sin calidad y con unos precios exorbitantes. Son unos ladrones sin escrúpulos, le roban a sus clientes. Cerre mi cuenta con ellos y aun me siguieron cobrando por 2 meses y cuando les reclamo según el supervisor Abraham, ellos no pueden hacer nada. Lo mismo televisión y cable, que telefonía movil. La peor compañía!
The worst service a customer can have! A service without quality and with exorbitant prices. They are unscrupulous thieves, they steal from their customers. I closed my account with them and they still kept charging me for 2 months when I complained to them according to the supervisor Abraham, they couldn't do anything. The same television and cable, as mobile telephony. The worst company!
11 months ago
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Tyrone Walton Atlanta, GA
Has served all my internet needs with lighting fast speed and very short down time iin the event of an outage or times when high usage in your area. Comcast can handle anything from single plans to bundles.
6 months ago
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Talliscia Irby Richmond, VA
I've been a loyal customer for 20+ years!!! Overall they have been reliable until recently. I've been having internet issues but they send out reliable and knowledgeable technicians.
6 months ago
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Jowara Morgande
They offer great speeds of internet and quality services. We had an outage and they gave us credit for our internet service. Awesome customer service team.
6 months ago Edited October 5, 2023
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Cindy Goad
I have used Xfinity mobile Xfinity Wi-Fi and Xfinity cable since 2012 yes I have been some problems but they have always been solved to my benefit customer service is amazing
6 months ago
Jerran Simpson Bremerton, WA
Summary:
If you have other options of ISPs with comparable speed and reliability, choose them over Xfinity
The good:
Xfinity's internet service is fine. I rarely have outages and get mostly the speeds I pay for (all ISPs have the "up to XX speed" disclaimer to explain why you never get the max speed you pay for).
The bad:
Their customer service is awful and their billing practices are questionable. They tend to service areas where you really don't have any other good options so they can bill you whatever they want and you really just have to deal with it. If you ever have to contact Xfinity for any reason it will be a miserable experience.
To give an example, I upgraded my internet plan to a higher speed and was getting nowhere near that speed. It took multiple chats with customer service to get a tech out to troubleshoot the issue. The tech actually did a good job and showed me good evidence that I just needed to replace my modem, but in the meantime he set me up with a rental modem and offered to apply a credit towards my account to let me use the rental modem free for one month. And this is when the issues really got started. The rental equipment got added to my bill, and after returning the equipment the charge was not removed from my bill. I had to contact customer support 3-4 times to get that removed, with each time having them tell me "it's fixed, you just need to wait another billing cycle to see the change on your end". prior to this incident I also had a 2 year discount of $10 per month for owning my own equipment. Apparently borrowing a rental modem for 1 month is enough of an excuse for them to remove that discount and refuse to reapply it after being back on your own equipment. Every "mistake" made on your bill conveniently seems to result in you paying them more money and it is on you to try and decipher their bills to determine if you should be paying that extra money or not. It took me 3-4 months to get that billing issue resolved and even then I was stuck paying $10 more a month than I was prior, which they refuse to address.
To add to this whole mess, every time you contact customer support you will talk to someone who speaks in broken English so you have trouble understanding them and they seem to have trouble understanding you (which likely is why it takes multiple attempts of talking to customer support to resolve 1 problem). They will also spend half the chat trying to sell you some other promotional deal or service that Xfinity is offering, instead of focusing on helping you resolve your issue.
1 year ago
Caleb Littleton, CO
For xfinity, internet speeds are awesome. Customer service is not. It is very difficult to speak with a real person (all of my attempts resulted in a typed chat at best).
The story below details an undeclared, erroneous bill. Business practices in this arena are a bit shady.
The primary issue related to customer service resulted after my personally owned Netgear CAX80 malfunctioned into a bricked status. I had extensively searched solutions as well as attempted troubleshooting with netgear support prior to the xfinity service visit . The reason for scheduling the xfinity tech’s visit stemmed from hopes that all was not lost (it’s a router modem priced around $450). The xfinity website made no mention of any charges that applied. Had I been aware of the charge, I never would have scheduled.
Following the 5 minute visit with a single service tech, the conclusion echoed all I had previously run through, and this router/modem indeed had bricked. Some time later, I am notified by email of an upcoming bill, indicating the tech’s visit involves a charge of $100. No quote, no disclosure prior, this is surprising news.
Following this realization, not much luck resulted from reaching out. Phone calls are automated, and everything gets routed to a live chat or text session. Each active session terminated once it was clear I was interested in a refund.
Looking to an xfinity forum for further information, the replies consisted of statements from helpful people and xfinity employees with “you signed a contract that probably had language in it” and “if a tech visits to inspect hardware not belonging to xfinity, the customer gets charged.”
Perhaps I breezed over that information in the contract? Even so, this frustrating concept of essentially “purchasing” a service without any idea there was a price tag on the visit carries a bad taste. I definitely wouldn’t have scheduled a visit if the cost was made known.
After further looking into this, the pricing information can hardly be counted as “in the contract.”
Here is what I discovered and posted in the forum:
“ Pricing information is not easy to find. It isn’t even “in” the contract per se. In order to view the applicable information, an imbedded link in the contract must be accessed (redirects to the “xfinity residential services agreement”), where a second imbedded link must be accessed, where three more pathing steps must be taken in order to observe the “residential pricing list” for the customer’s state.
Supposing a customer had the wherewithal to know anything about such an obscure pathing, my situation is still in the weeds. A “trouble call” is listed at $50.00 per technician, per hour. The situation described involved one technician for about 5 minutes, yet the charge posted to my account is $100.00.”
Responses on the forum went further to then deny the existence of these established pricing agreements…pricing agreements which I had just been informed were the basis of the visit’s charge…which now do not apply…Somehow.
It was a good run. After this experience with Xfinity’s customer service, and once my contract ends, I will definitely pursue alternate internet service options. There’s little in the way of customer loyalty or satisfaction when a business is not upfront with costs.
1 year ago
Charles Cheek Miami, FL
Comcast Xfinity Internet is not as good a value as AT&T. They increase the price of service without warning after you have been with them for a year. They will not reduce their price unless you cancel your service and turn in equipment. Then they beg you to come back for a introductory price. The more loyal you are as a customer the more they charge you they just keep increasing their prices w/o warning. plus the Internet speeds slow way down in the late afternoon until bedtime because they have a lot of traffic and more customers on the network
1 year ago
georgie wroble Oswego, IL
Have to keep unplugging the system when we get internet not connected notice or a wifi noticed. Had a service call once and he replaced the main box. Checked all the connections inside and outside of the house and said everything was fine. Still have problem with shut downs. We use wifi for our mobile phone service also, so when wifi goes out our phones are down. Have to leave the house until At&t connects. Called several times when you get someone to talk to you it is like talking to a bag of rocks. Keeps running a test and saying it will cost $100.00 for someone to come out. You pay $200.00 +++++ a month for a bag of rocks phone call.
2 years ago
Leonard Leo Potomac, MD
Free wifi outside the home is a great perk. The free streaming box is good, but does not compete with the paid services. Occasional drops in service without credit. CSRs are outsourced to India, and they must be paid by how long they keep you on the line. Be sure to buy your own modem and router to avoid rental fees.
2 years ago
zagato romero San Francisco, CA
Great connection never had problem with internet , download music or movies ,the best thing is the tones of movies people can watch thru the apps that xfinity offers such hbo max
3 years ago
Steve Ashby Portland, OR
We have had Comcast Xfinity for many years. While their service and equipment has improved, I feel like Xfinity is turning into a hub for streaming services and the free local channels. I'm about to access all of the streaming services through the apps feature. Netflix and Amazon are available through the voice feature...other apps don't work with the voice. Equipment updates have gotten much easier, but I still have old equipment attached to the side of my house that they don't want to come get.
3 years ago Edited September 14, 2021
Natalie Holden Hartford, CT
First of all I am Senior Citizen, living on a every low income. Before I signed up with your company I did a little research. I was told that you offer people with low income and I believe medical issues. Of course I asked and was told you guys do not offer such program. I've only been in my apartment 1 year June your company has gone up as of 2021, 2times. All I need is the WIFI. Times are hard. I spoke to on of your reps. He informed me you do have a program called " Internet Essentials "
I have proof of my current income situation, I asked to be connected and the young man was hesitant, he placed me in hold only to come back with this story....bottom line, now he tells me I don't qualify. Something is rotten in Denmark
3 years ago
Kanuto Tucson, AZ
Comcast xfinity offers fast internet solutions. The speed and bandwidth is nice to have especially when using video conferencing services. They are dependable and their customer service is excellent!
3 years ago
River Ward Pittsburgh, PA
I went with Xfinity internet because it was priced the best The installer came the next day, and easily installed my router. Very nice, we will continue our service with comcast
3 years ago
Wayne Young Little Rock, AR
I love Xfinity internet. It is very reliable and provides a strong signal for uploading and downloading. Live customer service is helpful on the phone, in chat, and in person if necessary.
3 years ago
Nancy Spokane, WA
The service was excellent. Until I wanted to add internet to my plan. They sold me a package that didn’t exist. I got a bill over $300.00. I called & they sold me a different package that didn’t exist. Got the same high bill again. When they finally sorted it out. They still expected me to pay the $600.00 for their 2 mess ups. I ended up.being disconnected and went with Directv & CenturyLink. Xfinity is crooked. BEWARE!
3 years ago
Randy Federspill Fredericksburg, VA
I have had Comcast for 15 years because they are the only provider in my area. Their service has improved some, their services and equipment also has improved since the first day, their prices for comparable services at other locations with other providers SUCKS! So if I had to break it down service quality has moved from 1 to 3, but value to services is 1 or zero.
3 years ago
Charles Stokes Bloomington, IL
The product is ok. The website is awful, had to use telephone to set up automatic payment and was unable to talk to a human. I have Comcast in both Florida and Illinois. Unable to link the two accounts. Online help much too limited. Also, in Illinois, the technician did not practice social distancing on March 23 when he came to install. I had to sterilize a lot of stuff. He was not trained ok to be in peoples homes on that date.
3 years ago
Walt
I've been with this internet company for many years and I'm still with them! However, I gave them a four because many times, lately I can't get on line ! This has been happening during not only peak hours but early mornings! Overall, not ready to change just yet!
4 years ago
Kc
The customer service is excellent and easy to access. They can generally offer a promotion for people working on a limited budget. And overall the bundles offered by Xfinity, are much more affordable.
4 years ago
Diana Alden
consistent, reliable service. price for value reasonable for internet portion; no value for the price with cable service. Township where service is provided has an exclusivity agreement with the town, effectively eliminating any competition.
4 years ago
Gary Garner
Marginally satisfactory. It takes 10-15 minutes in a phone maze to get to a live person who is usually in a foreign country, usually the Philippines. Once gotten ahold of, they are efficient and get the job done. I think that their service is overpriced. The TV box locks up 5-6 times a year. Internet is solid and reliable. After a recent boost in pricing, I purchased my own modem.
4 years ago
JD Dunklee Hattiesburg, MS
Xfinity is a good service for internet. I haven’t had any issues since I started using their services. The internet is good, sometimes I have issues connecting at random times. The customer support line is very helpful at resolving a lot of issues that I’ve had in the past.
4 years ago
April Frederick, MD
Service is ok sometimes they services disconnect at midnight I came from my job and the Internet is out of service. And some chanels distorted. Each year or maybe in some months they increase the values it’s too much expensive jut pay for cable and Internet. Now for rent a modem $14 is too much what they want we are paying service and still we pay to pay $14 for rent of the modem. For each box 9.95, regional broadcast they increase to $14 and $9 for regional sport fee. Wow I have contract for 2 years but now when this ends I will end with this company. At the beginning this Comcast was good now it’s too expensive. I will try different company now.
4 years ago
Elizabeth M. Lake Worth, FL
I love Xfinity but I'm already getting sick of the fact that they increased the bill for no reason. On my bill, it keep saying "one time fee" but it doesn't explain what it is for. That's basically stealing money from me without giving me the proper knowledge of what I agreed to when I sign up for Xfinity. They need to stop increasing the bill and only charge us what we agreed.
4 years ago
Subzero35 York, PA
Comcast internet is overly priced and even though you are paying an extreme amount of money you get at most mediocre service. They are also doing updates without checking if it will be functional which then causes the internet to down on time frame btw 1 and 24 hours. The biggest issue is that every day the internet stops working due to outages all over the county because either the techs working don't know what they do are so the problem gets fixed the first time, when fixing a problem they take an insane amount of time to "fix the issue" and are not staying on top of their products. A huge issue is that whether you've been there 10+ or just signing up if an issue arises and you contact them they refuse to do anything to make the customer feel review/and basically tell the customer to deal with it.
4 years ago
Esmeralda Garcia
This is not the cheapest company, however their product quality is the best I have ever had. It has gone out rarely and when it does it's back fairly quickly which I can't say for other provider I had, AT&T. The speed of internet regardless of distance from router is stable and strong.
4 years ago
Betty L.
I have not had any problems with Comcast. When a tree limb fell on my line, they made an appointment to fix it. I did change from another internet co because I couldn''t get the speed I wanted. Everything is good now.
4 years ago
John Burnside Colorado Springs, CO
For about 3 years I had Comcast and experienced much slower internet speeds than what I was paying for. The 3rd time I called to complain in a two year period, the customer service rep put me on hold for 20 minutes to check something out that didn't seem correct. She came back on to explain that the IMEI for my router didn't match what they had in their system. She corrected it and I immediately got the speed I had been paying for for 2 years. The previous two calls had done nothing to get Comcast to fix a problem that was caused by them in their record keeping.
4 years ago
David Bremerton, WA
Love everything about them except the inconsistent speed. One day fast the next day could be excruciatingly slow and everything in between. We bundle TV, phone and internet and that is only issue..
4 years ago
Bruce Roseville, CA
Xfinity Internet works most of the time except when it is in high demand. What I mean by that is when I am streaming a 4k movie, Netflix or Amazon will say the bandwidth is too low. I notice this only happens on newer TVs or 4k Sticks with higher quality pictures. Xfinity can't seem to keep up with the increased amount of data during these movies. They better get with the program because the demand will not become less.
I would also like to mention Xfinity is the only company I know that doesn't rewards loyal customers. When I first started with Xfinity, my bill was $60 per month. I renewed for another two years and my bill increased to $78 per month which includes a loyalty discount. Needless to say, I will not renew once my contract is completed.
4 years ago
Layne Magna, UT
I've been a customer for over 10 years, haven't had many technical problems with them. They have been good in that respect. I'm just not happy with their billing practices. I hate how they will increase the rates and won't work with you if you miss the renewal date. I am also not happy to find out they are limited the amount of data you can use each month. We found out we have a terabyte limit and if we want unlimited then we have to pay even more money to them.
4 years ago
phyllis
I like that they give you a refund if your service is disconnected, by fault of weather. They do charge you for 140 channels. Most of the 140 channels are in Spanish. You can't get FOX news, CNN, or MSNBC news unless you pay more in fees. I only watch the news. Its ridiculous that customers have to pay extra money in cable just to watch the news. I can see if I wanted the golf channel or tennis channel that you would have to pay extra. But, I don't even have one (1) movie channel and I still have to pay extra for FOX and CNN news.
5 years ago
Kathy
Started out great, good price for package. Then it started going up in price and quality down. We had to reboot the entire system 5 or 6 times a week because it froze up constantly. Took box in and they changed for an upgraded version, freezing stopped. Internet is horrible! Doesn't cover the whole house. The box os right nextdoor to the bedroom! Took box in exchanged it for an upgraded version, a bit better but had better with another company. They bill for 2 months at a time and that unnerves me totally! Id you dont pay it all then your past due. I am paying $187.00 per month and that is just basic no frills! Customer service is horrible!
5 years ago
Thomas Hullinger Pleasant Grove, UT
Comcast Xfinity Internet is what I have had for over 5 years at my home. They provide fast speeds, that are very reliable, and that works through the whole house. They have a good price and are good to look for your best option when you go back to them later and want to review your service.
5 years ago
W. Jang San Francisco, CA
Xfinity internet service is OK, but some of their account managers will lie through their teeth and make promises they know they can't keep in order to get your business.
I hadn't had home internet in quite a few years because of my limited income so I worked with an xfinity account manager by the name of Danny A. to come up with something that was within my budget. Knowing that I had limited monthly income he promised everything under the sun including waving install fees, 60Mbps for $25/month, $60 rebate. He seemed sincere but when the feet hit the pavement, what I ended up with was 15Mbps for $30/month, a $15 connection fee, no rebate and a lot of talk with NOTHING to back it up. While I have home internet now, it is generally too slow for a lot of the content from my Roku player though web surfing is OK. I haven't tried gaming yet. So if you live in and about San Francisco and a Danny A. from xfinity wants to sell you anything, run, don't walk as far away as you can. As the old saying goes, if his lips are moving...
5 years ago
Tee G Port Saint Lucie, FL
Prices are good but internet does lag more than it should for the little amount of WiFi that we pull with the highest speed.They are much faster then time Warner cable that I had for many years. They are also a lot easier to get a hold of and their apps are easy tools to help when you dont want to have to call in and wait on hold.
6 years ago
