Name: Comcast Xfinity Internet
Rating: 3.2

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Tena Romano

I cannot complain the cost is well worth the service I have few outages and fast Internet.

3 months ago

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Eileen Elegant Palm City, FL

Paid bill every month for services NEVER RENDERED!! Horrible spotty service. 23 service calls attempting to fix problem, ZERO RESOLUTION, still continued to bill every month. SCAMMERS!!

7 months ago

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Jon Derr

xfinity customer service is worthless. I'd give them less than a one star if I could. Two days for them to come out to fix my internet. Thats tough to deal with when you work from home. I'm dropping these losers.

7 months ago

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kimberly crisp Jacksonville, FL

i think they are to expensive for what i get. they don't treat customers that have been with them for a long time. i think they just worried about new customers

4 months ago

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Kathryn Longo Toms River, NJ

Comcast is reliable. I have no problems with their internet but overall cost is high.

5 months ago

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James Kilrain

Good internet service.Unfortunately,it is very expensive.So,you must really take that into consideration.

9 months ago

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Brian Willis Boynton Beach, FL

Anyone that has to deal with Xfinity, GOOD LUCK! THIS IS THE WORSE BUSINESS/CORPORATION EVER! NO CUSTOMER SERVICE AT ALL. Had an issue with a 4k box and they could not help at the store(no manager on site), chat or on the phone( spoke to a supervisor). If we did not pay them through our Hoa I would not have them.

9 months ago

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Spiker Davis Houston, TX

Service is horrible. I set up 2 appointments to service my on off internet. They never called and neither even showed up. Overall I have spent almost 4 hours on the phone to get those appointments. They didn’t even call the next day to follow up. HORRIBLE. Why doesn’t the CEO call like a regular customer to see how horrible it is

10 months ago

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Joseph Rahm Greenwood, DE

Changed boxes to this X1 stuff directions to hook box are straight forward. But setting up the system directions are weak at best. Now I'm waiting on hold yo initialized the device. Man all this for a 200 dollar cable bill every month. This is Bs

10 months ago

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saleem dallal Ann Arbor, MI

Unprofessional people campany try to scam me many times I had to stay on the phone more than 1-2 hours everyone tell me something diffrent that the other they say one thing and they do a differnt thing this company is scaming people with their bill and no one to talk to with a straight answer very sucks company.

10 months ago

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Shattuck C.W Boston, MA

Completely unreliable. Customer service is over seas and has no clue what they are doing half the time. 99% of the time they tell you to unplug your device in restart. Absolutely no accountability to how crappy their service is. If you have another option dont go with Xfinity or anything Comcast

10 months ago

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Tyrone Miller

Comcast must really be in bad financial shape for you to resort to charging a fee to customers for discontinuing their service contract after YOU broke the contract by providing a subpar service which went down multiple times a day nearly putting a small business out of business. Shame on you Comcast!

11 months ago

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Colleen Pottstown, PA

Receive bills rarely over the last 8 months and get charged late fees for not receiving a bill. I started printing them out from the website and sending them in but now am being told they don’t receive the check in the mail. Will be moving very shortly and will hopefully never have to deal with this company again.

11 months ago

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Penny Edwards

We have been with Comcast for years. Within the last 6 months we have had to have 3 modems replaced because we keep losing out internet. The TV also freezes or pixelates. Now on our 3rd day of no cable and no internet. Not sure what us going on but I am done with Comcast!

11 months ago

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Michelle Kuykendall

Comcast has very good internet connection in my location. Even when the weather has been bad we still had service most of the time.

6 months ago

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J Adams Charlotte, NC

Former customer of Comcast Xfinity Internet. The speed was good but not great. The price for what they did provide was excessive. Customer service was even worse and normally the issues were not resolved with the first phone call.

7 months ago

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Katey Wheeler Santa Rosa, CA

Reliable service at our house with Xfinity. We had an issue with cable once but they replaced our box quickly.

7 months ago

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Jessica Vazquez Miami, FL

They will steal your money, lie to you, steal your money, treat you badly, hang up on you, keep you on long hold times, overcharge you, and literally do everything wrong and awful to drive you crazy and end up hating them. Save your sanity, time and money. GET ATT INSTEAD!!! I am saving money, they are straight forward, no hold times, excellent customer service, amazing rewards, no surprises, and lots of smiles. You will not be saving with Xfinity you will be driving yourself crazy for false promises. They will commit fraud with your banking inforamtion and take your money. Stay way!!!

1 year ago

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Stephanie VonHedt Pompano Beach, FL

*2 year contract for internet only @ $113 * price always goes up every 3 months regardless of contact. * will charge you $230 cancellation fee if you try to get out of contract. * good luck speaking to CS * if you do you’ll be told something different every time. * service always goes out * I’m being charged for something that CS can’t even get to work ABSOLUTE GARBAGE

1 year ago

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Kanya Hubbard Gallatin, TN

This is the worst company. The service sucks. I work from home and need my internet. I have been without service all day. This is ridiculous. They have no idea when service will be back up and running. No one seems to know anything. When you call you can't speak to anyone just the computer that continues to loop. When you do talk to someone they lie to you because honestly they have no clue to what's going on. I would advise everyone that has Comcast/ Xinifity to cancel their service and go to AT&T. I live in zip code 37066.

1 year ago

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Kesha Hansell Atlanta, GA

I thank it's a piece of CRAP, they are going to make me lose the privilege if working from home in the last three weeks I have experienced more outages than the law allow this is the worst service I HAVE CONTACTED CORPORATE AMD A LOT OF GOOD THAT DID, WHAT ARE They DOING GIVING MY SERVICE TO SOMEONE ELSE SO I CAN'T USE IT, THIS IS HAPPENING AROUND THE SAME TIME EVERYDAY WISH I HAD AN OPTION FOR NO STARS TO POST

1 year ago Edited May 31, 2022

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Sam Kassa Burnsville, MN

They will change the price any time they want with no notice at all. No discount for thier loyal customers. No other cable company in my area that is the ONLY reason I stayed this long. They will tell you the triple play is $99 but when you get the first bill it will be over $170. It is just unbelievable . If you have another option stay away from this company .

1 year ago

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Anthony W Distasio Clinton, CT

Terrible service. The automated system is the worst. They play the same game each year, rates go up without notice (in fine print) and then they "shop" for a new plan for you. In the end, prices go up and services are less or the same. It is unfortunate that our politicians don't address this concern, but they are probably being paid off by Xfinity.

2 years ago

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Marci Randall Sandy, UT

We have had Xfinity Internet for 15 years. They are great with great customer service. Update equipment regularly and easily send back old equiptment

2 years ago

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Nonya Biz

This company is a complete joke and has the worst customer service I have ever had to deal with in my life. Hour long wait times and they connect you to people in Philippines that know nothing about routers or IP addresses or how to even login to fix your issue. Then they promise to call you can with a higher level of tech support within an hour and never call you back.

2 years ago

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Alex Kim Canal Winchester, OH

Currently Xianity customer now, order for Modem for over month still waiting on orders arrive each time call to customer service same information over over and re-orders 4 times still not shipping and they say this order pending processing this order will shipping 3-5 Biz days have to be pay for additional shipping charges and customer service either Transfer to other Depts and transfer nothing help but you have to be poor service deal with Xfinity and payment more High amount and nothing Fix ! really awful

2 years ago

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Juan vega New Haven, CT

I have this company for a while for internet service and tv now I’m thinking to leave it since is so hard to get issues resolve the customer service is really bad sometimes I call them and explain my issue then you get transfer to someone else and I have to explain everything all over again

2 years ago

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Julia UP Southbury, CT

Xfinity doesn’t have unlimited internet, and its overage fees can stack up fast. Their equipment is expensive, but if you bring your own cable modem to save cash, you’ll miss out on all the snazzy X1 gateway features.

2 years ago

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Joe Detroit, MI

Internet went out for some reason, originally was told it was going to take two days for them to come out here and fix it, which is already a bit much, never received a confirmation for the visit and when called was told that we did not accept confirm it. Now being told that it will take them four days for them to get out here. Have had problems with customer service and overall service in the past too.

2 years ago

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Pazzo Miami Fort Lauderdale, FL

Their customer service used to be one of the best. It is a nightmare trying to reach them nowadays. You Are in a such bad mood by the time you finally can speak to a real person, you feel like screaming at them. Canceling your service is very difficult. They are very misleading when you start your service then lie in your face when you are trying to cancel your service. Their fees are too high. They do have the best internet in my area, unfortunately.

2 years ago Edited September 14, 2021

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Kavita Kumar Spanaway, WA

Horrible service. My bill just went up without me being notified about it ..no email no calls nothing ..boom bills high.. called today spoke to Omar in customer service..guy had the nerve to tell me to look for another carrier if I find something better than there price. Simply he does not care if I'm a long time customer with xfinity with no late payments and no complaints. Thank you xfinity for all this years service. Time for a change now .

2 years ago

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Antoinette Greenberg Chicago, IL

If you work from home. Their service techs must be way overworked. My internet went out with no warning, I had to wait two days to get an appt. , and now I've waited hours over the scheduled time and tech is still a no show. I don't blame that person, but the company doesn't want to spend the money to hire enough repair techs. Which leaves anyone working from home with no internet service at unpredictable times. Also, they've sent a lot of their customer service overseas and it's a disaster. The overseas reps read from a script and can't help at all.

2 years ago

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Dr. Erin Jones Murfreesboro, TN

Comcast has the worst service that I've ever experienced. I was driving today and almost had an accident because the automated system kept asking for me to press prompts instead of directly allowing me to press a button to request a live agent-or use speech to request a live agent. I called back 4 times and ended up in the wrong place each time. I also spoke with 2 agents today that were both incompetent and clueless about where I needed to be transferred through to address a billing concern.

2 years ago

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Michael Farmer Jacksonville, FL

Everyone here commending comcast for good service is a LIAR !!!! Xfinity customer service is 2nd only to their internet and TV service which is the worst in the world. Comcast is in competition with AT&T to see who can be the worst and most insulting in the world. Most of the agents speak ghetto ebonics and I believe on purpose to confuse and alienate the caller. Comcast is the worst ISP in the history of ISP's.

2 years ago

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Msdaisy70 Clarksburg, MD

Comcast Cable one on one customer service is in decline. The hold times when calling are long. Mostly everything is automated and you can rarely reach a live person.

2 years ago

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Baltimore Baltimore, MD

Slow speeds despite paying A LOT for high speed internet. Issues with router connection or data or whatever failure on behalf of Xfinity thus losing internet in the middle of work meetings. The tools they have to reconnect are a huge waste of time and don’t do anything to fix to issues. Had to spam text OUTAGE to 266278 and for some reason that worked to IMMEDIATELY get my internet connected.

3 years ago

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Raven Brodsky New York, NY

Over priced and be very careful of the wording in the contract. Two years of less bandwidth (unless I was on at midnight or later) due to saturated area traffic was infuriating. Especially when I could ping test it and see I got what I paid for less than a third of the time I was using my internet. And I couldn't get someone else for service because I was locked in for two years or had to pay a extra fee. (I bit the bullet and paid that fee eventually.)

3 years ago

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Gg Bristol, CT

Expensive expensive,expensive. Great customer service a solid 10. If they had a plan that didn’t cost a arm and a leg they would be king. Great on demand but movies they offer daily are old and stale.

3 years ago

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Kelsi Johnson Denver, CO

Wish no stars was an option I went to xfinity thinking I would save some money NOT THE CASE as a single mother of 4 still having to collect unemployment due to covid I was in need of a good deal I was quoted $117 a month so tell me why my card has been charged $193 for the last 2 months I only get $315 a week from unemployment this is literally the crappiest service I have ever had and a data cap for $200 a month really?!?! I will be finding a new provider bring me to court send me to collections I do not care I did not agree to almost 200 a month for the worst service in Kansas City

3 years ago

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Jhoe ,

I've been using its internet service which is 1000 mbps for the last 3 months in Grand Rapids, MI, and it keeps getting worst. I am only gettting 75 mbps on average per day, and the highest internet speed I've got was 497 mbps in the first month. I contacted them multiple times, and they responded that this shouldn't be happening and that they are sending technicians to fix it right now, but they already sent them three times, and nothing happened. Since I am in a 2-year contract, I can't wait to switch back to AT&T because they were more reliable and the internet speed was very consistent.

3 years ago

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ang Milwaukee, WI

I hate that they offer new customers better pricing than exhausting customers. Every year I have to call in to negotiate a new price. It’s a hassle and if I had other options in my area I wouldn’t be a customer.

3 years ago

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Mason Allen Pleasant Grove, UT

The internet itself was great when I had it at home. Everything loaded well and when it was working, it worked well. We had a couple run ins with technical issues with the devices and needed people to come and service them.

3 years ago

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Tom Eudaley Denver, CO

terrible service internet kept going out and I kept calling Comcast, they told me only resource was to get there top tier internet service $100 a month, I did canceled my service after one year and they are trying to keep charging me! They gave me freebies in order to keep me quiet and now charging me for early cancelation. I would never use them again. I would recommend everyone watch out especially there billing.

3 years ago

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KurdTech Tracy, CA

Worse Internet provider in Tracy CA area, start from support to technician and all the way. With in 2 months 4 technicians been on my site, i called supported over 15 times to resolve my slow Internet bandwidth no answer so far, Company rip you off for your data plan, if you get 600 Mgbit Plan you will only get 400. On top of that they will charge you extra $10 for going over your monthly capacity while nothing change in my home same people same devices same routine. Trust me been an IT for so long and i have never seen anything like that in my life.

3 years ago

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Kysalis Delray Beach, FL

Xfinity is absolutely garbage. 10 techs, at least 20 calls, and probably "5 supervisors" and they still cannot stand my internet up. They go through the same playbook every single time and you need to reexplain the problem every single time. I'm disgusted with the horrible level of service Xfinity/Comcast provides and would absolutely NEVER recommend them. All the will do is tell you to call the manufacturer of your modem, router and computer/cell phone. DO NOT BUY!!! Unless you love your internet cutting out every single night and not working at all.

3 years ago

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Anne Tallahassee, FL

I had the internet service that provides internet for students in grade school. For the price it was great however, the range was subpar, and it constantly disconnected. But for $9.99 a month it was steal.

3 years ago

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Alex Danielson Riverton, UT

Love Comcast Xfinity Internet due to their high speeds at a great price! Reliable, dependable, and customer oriented! No complaints yet!

3 years ago

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Kevin Rusch Tooele, UT

Expensive, unresponsive and shady. Cable and internet have been out for five days now. They keep posting fictional dates/times for it to come back on. Of course you can't get anyone live on the phone and web updates and texts are ridiculous. Three texts now saying things are working which were all bs. I'm sure no refunds will be issued for the lost week of service. Moving to a new place next month and looking forward to ditching this terrible nonresponsive company. Steer clear.

3 years ago

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logan osborn Fort Campbell North, KY

They monopolize my area similar to other reviews. The crazy thing about my area is there are over 4 providers less then a mile away. They wont lower their rate to match theirs cause they know we cant get them. Right now i pay for 300 Mbps and get at the most 94. comcast is every kind of bad. Not only will they not price match they limit their data unless you want to add 50 dollars more to your bill. So I already overpay and you want more money??? My internet only goes out like 3 times a day and I don't get what I pay for great.

3 years ago

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Kathy nashion Seattle, WA

This people always double charges me. This is the 2nd time they have been over charged me. I am always on time n never ever late to pay my bills. Now I'm canceling my tv service. I have feelings they would come up with it and again after few months they again double charge me. N always hang up from me when I'm trying to talking with them. This is very not a okay behavior they have every right to increasing my bill.

3 years ago