Name: CenturyLink
Rating: 2.7

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Kristen Pleasant Grove, UT

The internet service is decent. We don't get as high of speeds as advertised and they play tricks after your promotional year has expired. So you have to sign up again under a new promotion to keep low prices. However, support is pretty spot on when there are issues.

10 years ago

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Russ Hamstring Lake Havasu City, AZ

My internet always works as it should. I pay for 1 gig and we constantly get download speeds of 800+. I would definitely recommend CenturyLink for sure. Thanks!!

1 year ago

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A Scott Rolla, MO

I've been a consistent customer of CL for 12+ years. The service has always been good and when systems were in need of repair or upgrade, customer service replied promptly.

1 year ago

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Jenn Albuquerque, NM

I feel like as far as internet goes, it was okay. It was fairly decent for the amount. However, if more than 3 devices were connected to the wifi at one time, the speed would really slow down. I chose the speeds the salesperson recommended to me.

1 year ago

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Darlene Johnson Caledonia, OH

I have had CenturyLink for over 15 years in my home, I've had different satellite service but I love this company they give wonderful customersupport.

1 year ago

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Jeremy Summa Inverness, FL

I had them for a short time and wow did they drop service almost every day. I’m hoping it’s better now since I stopped using them because when I had them tech support was not very good and it would take a while to get a tech out or the would just say it’s an area of high demand and that equals to we over sold the market and it’s causing a speed bottleneck.

1 year ago

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Alyssa Hicks Springfield, MO

Great overall service just when the storms come through it knocks it out and it's hard to really get service to be able to actually watch the shows or get it to come back on until the storm passes.

1 year ago

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Dkn West Valley City, UT

Overall I'm happy that they decided to go with a fixed cost plan. It was irritating to have to contact them yearly to renew a contract and try to get them to find similar discounts as the year before. The internet speed is just ok and they have glitches every so often which is really irritating.

2 years ago Edited November 23, 2022

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Trish webb Phoenix, AZ

Currently using Centrylink for my internet provider. I use the prepaid plan and I’ve had no issues with running multiple tv’s streaming as well as computers.

2 years ago

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Mary Ellen Lee Gilbert, AZ

The price is right with Century Link, but the quality is not. I still think Century Link is a great low budget option, but I pay more to have a better quality internet connection.

2 years ago

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CSue Fargo, ND

Century link was great I had multiple devices connected and never had an issue with speed. One time my service wasn't working, a tech was there that same day within 3 hours of me calling, on a Saturday even!!!

2 years ago

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Shelton Germaine Rogers, AR

I really dislike CenturyLink. I had to use them for about 15 years down in Central Arkansas. They would lie about their service just to get you to sign up (DSL at the time), then once you got all of the equipment installed they would tell you that you were too far from the switch and try to get you to pay a cancellation fee. I ended up going all the way to the office of presidents in order to get this fixed. To make it worse, many years later, (last year) I tried to change from Cox (now in north west arkansas) to this company. The customer service was so bad that I just hung up. I couldn't get basic questions answers let alone sign up for service. I should have known better.

2 years ago Edited August 24, 2022

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Gaju Shrestha Herriman, UT

I was CenturyLink customer from 2015 to 2020. In my first place I had fiber optics which was super fast but in my second place no fiber optics so the speed was reduced and sometime hard to load websites.

2 years ago

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DealStar South Jordan, UT

There is a lot of down time with this provider. This is also NOT a good choice when you have a family, or a business; it simply cannot keep up with today's needs. Because I am in a condo development, I have to use CenturyLink. It's a constant struggle.

2 years ago

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Lisa Hochstetler New Caney, TX

Good pricing and good fiber cable. The fiber is very reliable. Installation went pretty well except for some issues of burying the cable. Good picture on an older tv. Customer service has been good so far.

2 years ago

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Steven Shimmin Tucson, AZ

Average company, I did not like the bait and switch tactics they used on us,.. Started at a low and reasonable price and then just constantly started to increase rapidly, not sure why as customer service was not real informative or helpful. Pretty disappointing and then I saw that they had a big lawsuit against them for over billing customers. I can not trust Century Link

2 years ago

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David Denver, CO

No service issues and alot cheaper than paying for Xfinity services and taxes and equipment charges... I'm very happy with the decision to switch Internet providers...

2 years ago

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KW Phoenix, AZ

When we moved into our current home and when we moved into our last home, CenturyLink was the only option for internet service in our neighborhoods. However, the infrastructure in both neighborhoods was very old and outdated, so the service was very poor. Many people in our neighborhoods called them repeatedly to complain, but we were told there was nothing they could do. They refused to upgrade the infrastructure our old neighborhood. In our current neighborhood, they "band-aid fix" the problem, but it never really helps. When another internet provider ran brand new fiber to our previous neighborhood, we immediately signed up for their service and did not regret it one bit. In our current home, I was finally able to get internet service from cell phone provider and did not regret it one bit. I work from home and what used to literally take HOURS to do, took SECONDS with the new providers. When I called CenturyLink to cancel my service each time, they tried to scare me into keeping their worthless service by telling me that those others providers were unreliable. I just laughed and told her I'd take my chances. We haven't regretted it either time now. With CenturyLink, we were unable to stream movies and barely able to continue working from home.

2 years ago Edited September 16, 2022

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Danny Beamer Esmont, VA

Century link offers phone service and internet service in our area. They are the only internet provider we have unless we use cell phone service providers. Their internet is maxed out at 10 mbps download and that i sonly when noon else is using it. If there are three people using the internet then it drops down to 3mbps

2 years ago

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RLuff Tucson, AZ

Low monthly payment for internet. Easy to get customer service. They come out for service fairly quickly. The problem is bandwidth is unreliable. You have to call often to demand to get what you pay for.

2 years ago

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Claudia Patrick Austin, AR

CenturyLink is an Internet carrier to use when it is the only option in your area. It is expensive for what they provide. When they are the only game in town, they aren't incented to improve their speeds. It is in and out constantly, and not very reliable. I can't wait until another provider offers service in our area. CenturyLink is in Redfield Arkansas.

2 years ago Edited January 24, 2022

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take7 Sandy, UT

They're great when they work and bad when they're not! Customer service can be very hard to deal with. They take forever to "diagnose" your need when you call in and then even worse to fix it after that. Most times the service was too slow to bother. Luckily we don't have it in our area so we use xfinity.

4 years ago

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Michelle Rios Ogden, UT

Not a fan of CenturyLink. The service is slow and is over priced. Unfortunately, we have few options in our city and we are stuck with their service. Looking forward to when other providers become available and we can switch. Their customer service agents seem to know that we have few options and therefore are indifferent to helping us when we call.

4 years ago

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CarenM Saratoga Springs, UT

We have been personal and business customers of Century Link for years. Overall their service is good, but one thing that is frustrating is that their marketing dept calls all the time to obtain our business, but we already have their service and they don't take us off the call list. Other than that, no problems.

4 years ago

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kayshel Herriman, UT

I have used Century Link for a few years, but when I moved to Utah, the only speed available was pretty slow. I switched to xfinity and for almost the same price got a lot better service. Century Link told me they couldn't give me any faster service

4 years ago

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Adrianne murray Brigham City, UT

Honestly this is the only internet we can get where we live. And we are always coming. I wish I could say something nice about it but it usually doesn’t run more than two TVs at a time. With all the smart technology now kind of seems like a waste to even say we have it

4 years ago

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Roberson Salt Lake City, UT

My family has used CenturyLink for as long as I can remember growing up, prices and speeds are competitive with other companies such as xfinity and comcast. Service is slightly better however,

5 years ago

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Tony Riverton, UT

Had Centurylink internet for the past 6 years. Experienced pretty good service and price was good, assuming you contacted them each year and got the discounts they were offering.

5 years ago

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Tony Gibson American Fork, UT

We didn't care for CenturyLink in our area for internet service. It was slow without options to be faster and went down too much for us. I had to switch away. I am sure they are better in some areas than others, but it didn't work very well for us.

5 years ago

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April American Fork, UT

We have used CenturyLink in the past, and it has done its job. Not exceptionally so, and there are definitely times when our internet is much slower than preferred, but most of the time it is handy and reliable

5 years ago

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Ad Pleasant Grove, UT

I do not like Century Link. I use the internet a lot in the evenings and on weekends and I feel like the internet service is so poor during those times. Their customer service department is saying that their service is the best, but it is not so.

5 years ago

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Randy Scoville Pleasant Grove, UT

We have Century Link as our current provider. We are at the end of a road, so the internet speed is very slow and unreliable. the upload and download speed is so much slower than what we pay for. However, there isn't much that can be done, so we just deal with it. I wish they would offer us better service.

5 years ago

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Sage Robertson Cedar City, UT

We use Century Link currently as our internet provider. I wouldn't say it's the best, but it's not the worst. I feel that their customer service lacks, and the quality is only sub par. I also have had issues with billing, and the customer service didn't seem to care.

5 years ago

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Christine Farmer Littleton, CO

We started off our internet service with CenturyLink. It seemed fine until early in 2016, we began to have problems with the internet dropping when the home phone line rang. We had DSL at the time so this should not have happened. When I called CenturyLink to get help, it was just a bunch of preprogrammed responses, push this button, etc... I never got to talk to a real person! This was extremely frustrating, and I tried more than once, trying different numbers, buttons, etc...So, when a Comcast representative showed up at the door, I was an easy sell.

5 years ago

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Janessa Herriman, UT

Only have their internet because of where we live. Customer service is always a joke and not very helpful. The internet seems to go out way more than it should. However, they are better than Xfinity, so at least there's that.

5 years ago

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Jacob Shaner

Good internet speed for the price. I have a hard time getting good help whenever I call customee service. It has been hard to get a new router that is compatible with their network.

5 years ago

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Dean Ogden, UT

Century Link has been a good option for our family. The speeds seem to be nice when watching any type of streaming service and we never have a problem with outages. I would recommend them to anyone.

5 years ago

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Christy Suguturaga Orem, UT

The internet service we had was good but the lock in plans that we were talked into were overpriced and we felt tricked with every customer service phone call. Always trying to push something on us like it was a better deal only it was just more money. We ended up switching to get out of the pressure.

5 years ago

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Steve Anderson Lindon, UT

We have used CentryLink for several years. It's not because we want to, it because they are the only service we have available in our neighborhood. For some reason, no other company offers service in our neighborhood, while they do to the surrounding neighborhoods. The service is amazingly slow. I've spoken with service personnel about this. They promise me the world and deliver me very little. For example, I called complaining that download times were painfully slow. The promised to upgrade me to an extremely high download rate. However, the problem is that they say that they cannot fix our internet service for this area to anything faster speed, so increasing my delivery speed isn't even an option. The deliver system apparently is not even in place to increase my delivery speed. I would quite using IMMEDIATELY if I had another service I could go with.

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

We had Century link internet a few years ago. I'm not sure if it was the area that we live in or what the issue was but our connection would get lost and we would have to restart our box on a regular basis. The range of our WiFi wasn't very good either and since our connection was in the basement it was hard to get a very strong signal to the upstairs. They came out a couple times to fix it but nothing really changed so we switched providers.

5 years ago

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Ann Bailey Lehi, UT

I had Century Link internet for over 15 years. I always only received 3 Mbps for my internet speed. Every time I would call customer service, they somehow made me believe it was on my end. I even purchased a new computer, thinking it was my older computer. I finally had an Engineer from Century Link come to my house. Finally, after all these years, someone was honest with me. He said you will never get better than 3 Mbps in this location. I switched the next day.

5 years ago

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Kalli Binks Payson, UT

We recently moved and decided to try CenturyLink due to cost. The costumer service was great and the installation went fairly quick. But the quality of this company is not what we were imagining. We have had multiple internet issues including not being able to connect, being very slow and not living up to the good word they send to their costumers.

5 years ago

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Tim Berrett American Fork, UT

Broadband was all that was offered in my area from CenturyLink. The service was consistently not meeting the service levels we were paying for. The price we were paying on a promotion would double/triple after several months prompting us to have to call in to get the latest and greatest deal. After several years of service, you would think a company would reward loyal customers, but alas... they do not. It's very disappointing and frustrating. We cancelled service.

5 years ago

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Micah Bradshaw Salem, UT

Had CenturyLink for many years. It was fine for basic internet activities, but the connection speed that was in our area wouldn't keep up with basic gaming. Ended up switching to a different company after calling and they couldn't do anything for us.

5 years ago

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Evelyn Chidester Riverton, UT

I have been with Century Link for along time. They have great first time signing up rates. The phone service has always been reliable. I experienced very few interenet problems and service people came out promptly and tried to fix it when I did

5 years ago

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Hannah Thompson South Jordan, UT

Century link is a solid provider but several times it has failed. It also can be difficult to find the network if you don’t rename it because there are often times many century links to choose from (which is good so many people have it)

5 years ago

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Cori Jacobsen Ollerton Alpine, UT

We have had so many issues with this internet provider. Constant delays and connection issues. I'm assuming it is due to our location by the mountain side. They seem to be willing to fix problems every time they occur.

6 years ago

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Fernando Delgado Tempe, AZ

Love the price for internet service century link provides however at some times internet does get slow. Move and had to cancel service because they don't have the a higher speed of internet i am looking for.

6 years ago

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ben Iowa City, IA

Internet service is affordable and is without data caps. I wish that CenturyLink would invest more in infrastructure. The maximum speed for my neighborhood has not changed in more than a decade.

6 years ago

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ally blackhurst Pleasant Grove, UT

I have had Century Link for a few years now and overall I’m pretty happy with it. Sometimes the wifi is awesome but other times the service struggles. For the majority of the time though it works great and it reaches my house when a lot of other providers didn’t.

6 years ago