CenturyLink

I pay for the fastest speed. I don’t get it though because the fiber optics aren’t available for my area yet. But if I downgrade to slower connection to save money. It’s way to slow and isn’t usable. I think I should be charged for the speed I’m actually getting instead of being basically forced to pay for something I’m not even getting.Makes sense to me.

Affordable and reliable. If you are looking for something that's straight up and not getting jerked around. Here is where you need to be. No contract, no billing changes, just the same bill every month

We recently switched from xfinity to Century Link. We have been so happy with the lower price. Our actual internet service is a little slower than we'd like, but we have been happy with the customer service and lower price so it's worth it to us.

For one thing, the different stages of internet they have is a lil weired. Some are inexpensive and some are more. I got the best one but sometimes threw out the day it has issues. I wish these bugs were fixed do I don't have a delay on my things im doing.

They have some of the best pricing for internet and the quality is not that bad. But the speeds need to be improved. The highest internet speed I can receive is 20Mbps, what I actually got was more around 14Mbps. So if you need a keep priced internet they are fine, but if you use your internet a lot, this speed just won't do it for you. I never have had any issue with service or billing.

The service we had was OK. It went down no more than any other service but didn't always deliver the speeds we paid for. The real problem was disconnection. We were on auto pay and when we closed the account, they didn't use the autopay for the final bill - which was nothing but a "DISCONNECTION FEE". $16 plus tax. They didn't change our address to the new one we gave. So for months they kept charging us late fees for a bill we never should have had and never knew we had and then wanted $69.32 when we finally had the new resident send us the bill. They wouldn't work with removing all the fees so wanted us to pay multiple times the amount originally due despite not using the payment method had set up, not updating the address to assure we got our bill. They said I could have logged in to see the bill. But why would I log in to see a bill that shouldn't exist? It is a SCAM.

Long wait for appointment to move service, they could certainly improve the wait times for install/move appointments. The tech that came was super! I have their fiber to the house and the speed (upload & download) is amazing. Very reliable.

They were quick to change my service and guide me through any problems when I moved. After being with them several years, they offered me a discount just for staying a loyal customer.

We had CenturyLink in the past and when Comcast wasn't available in our new area we switched to CenturyLink. They have improved significantly since the last time we used them. So far, we have been happy with their service. We haven't had any issues so far and it was easy to get set up.

We’ve had century link three different times in three different homes. Starting is always a hassle. We’ve had problems each time with billing and getting things straightened out. We’ve come to just expect to be on the phone multiple times over several days with customer service. Good news is, if we’re persistent then it always gets resolved eventually, and once we make it through that stage, things are fine and it’s mostly reliable internet for relatively low cost.

Century Link has been reliable internet for me. After my 12-month promotional pricing ended my price increased almost double and I called and they gave me a new even better price. I feel like I never have problems with their service. Customer service is a pain to call. You have to go through so many automated voice menus to actually talk to a real person. That is my only complaint.

We had CenturyLink's 40 Mbps internet service for years, but found that this was not enough to support the multiple devices our family uses for streaming, playing games, browsing the internet, etc. We upgraded to CenturyLink's 100 Mbps service early this year and have been able to run all of our devices, consoles, and laptops at the same time. We are also able to stream three movies at once. We especially like the 5 GHz support. We rarely have disruptions to our internet service and have never had a disruption for longer than an hour or two.

Compared to other internet providers I have researched they have the best price. When I was getting it setup I told them I already had a router but that they had to send me one of theirs. They gave me the option to send it back and use my own but it just seemed like such a hassle to have to contact them after getting it and then get a shipping return label to return something that I had already told them I didn't need. You also only have around 3 days to return the router they send so I ended up stuck renting the one they provided.

I switched to CenturyLink after having a bad experience with a previous provider and I have loved it ever since. They don't have mystery fees and they don't try to get you to buy a bunch of other stuff to raise their prices. They are a very trustworthy company and that is what I needed!

If I could give it less than one star, I would. There ought to be a negative star rating for this pathetic provider. Connection went down four days ago and no word from company when it will be restored. I am switching to Cox.

They made me wait 3 weeks for install and told me I had to be home 7 am-7pm. I waited. They never came. I received the router a day after they say they installed remotely. I still have no service. I now wait another week for a technician to come out at which time I must be home again 8-5. Such horrible service. I so wish we had any other option at all.

I called customer service because I was overcharged by $90.00; my monthly charge is $45.00. I was told that Direct TV billed through Century Link was the one that overcharged me. I called Direct TV and was told that Direct TV did not overcharged me (I talked to the President's assistant). I filed a complaint with Better Business Bureau against Century Link. They never responded. I went on their website and use the virtual assistant. When asked the reason of my call, I started to type the detail I am writing here, the chatting closed claiming I did not respond quick enough.

We've had problems with Century Link email every few weeks since they moved to the new platform months ago. Support is worthless -- it's only "chat" (not phone) & twice today I've waited in line from caller #80+ to #30+ only to have the chat auto-disconnected. The 2nd time I was watching & immediately clicked on "click here to reconnect" but it didn't. Earlier when I DID manage to get through on a chat, the person told me to reset my password & THAT only made the problem worse. Instead of getting ONE reoccurring (over & over) error messages, I now get TWO. Century Link itself disowns ANY responsibility saying they've turned email over to this 3rd party.

I have been a Centurylink customer for over 20 years. They used to have great customer service. NOT ANY MORE. Our internet went down Monday. 48 hours later I was still stuck in a texting loop where the bot (it has to be a bot) would run the connectivity test until it failed after Step 2, then say a technician would contact me in a few minutes, then ghosted me. This happened over and over. Finally I got a human on the phone. I think it was his first day. After the mandatory troubleshooting, he set up a ticket for tech support. I got a text saying they would come to my house between 8 and 5, then that they would be there by noon. I stayed home to wait. THEY NEVER SHOWED. I texted yet again. Two hours later I got a text saying my appointment had been rescheduled for one week later. THIS IS ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD PERIOD.

I had a scheduled appointment to repair downed lines outside for 1/14/23. I haven't had phone or internet for over a week. I received a text the day prior (1/13/23) confirming that the tech will be there between 8:15am-4:15pm. The morning of, on 1/14/23, I received a text stating that the tech will be there between 8:00am & 12:00pm. Then, out of nowhere, I received a text around 10:00am staring that the tech will arrive at our original appointment date on 1/17/23 between 8:00am & 12:00pm. That was never a scheduled time & the original date had always been 1/14. After chatting with someone online (cuz I couldn't reach a person on the phone) they basically said, "tough luck that's the earliest we have available". My schedule repair appointment was that very day not 4 days later! So I decided to grab my ladder and fix it myself! I went outside, took my ladder, spliced the wires, connected wires by using wite nuts, and taped it. I fixed their issue then they sent me a text saying they identified and resolved the issue! They first lied to me then claimed credit after I fixed their problem outside! I should bill them for my time!

I have been a Centurylink customer for years, too many evidently. My internet is out since December 22. I had a service appt scheduled yesterday between 8-5. Even received a text message confirmation. No show, no call, and now I cannot get another appt until 12/27. I guarantee I am going to have to threaten to get credit for those days. Customer service is horrible. They all have different lies they tell you, and one even guaranteed they would be there. Once fixed, I'm looking for another Internet provider. Worst company ever. Avoid them at all costs and save yourself a lot of grief.

This is worst experience of my life dealing with centrylink.!!! I have been dealing with an issue for 3 weeks and it still isn't resolved. I have spoken to atleast 30 and no exaggerations!! Just a few of the people I have spoken to, Gracey, louis, Booja, julio and the list goes on. "Customer Service " is a joke!!! All they were worried about was getting a high rating . All they did was tell me what I wanted to hear. All of them are liars!!! I went through the whole process today AGAIN and they hung up on me after I was on the phone for over 30 minutes AGAIN!!!!! I have wasted so much of my time on this BS!!!! I went on line to send an email to the CEO and it was a bogus email!!!! Who are we really dealing with??? Absolute Nightmare!!!! I will never recommend this company to anyone!!!

I signed up with CENTURYLINK in June 2022, for fiber optic up to 940mbs plan for $50, and now Brightspeed internet has taken over their accounts! My plan speed has dropped to 60mbs and when I called Brightspeed I was told I didn't have fiber optic anymore! Stange as I have fiber optic cable installed at my residence! Brightspeed internet downgraded my plan without any conveyance to me! I called and spoke with customer care and was told I had regular cable service! I was told if I wanted fiber optic service 100mbs that I would have to pay more! BEWARE BEWARE of CenturyLink/Brightspeed internet all they do is get you signed up for a plan you want and then the sneak in changes to your plan hoping you won't notice! BEWARE BEWARE BEWARE Centurylink/Brightspeed will rip off their customers!

The absolute worst experience of my life with a company. I can not believe how poor they are at communicating and how they just lie to you without any care in the world. the amount of disrespect they have for your time and effort to be available when they say they will be there yet nobody shows up and nobody calls you. They are the one provider in my area so there is nothing else we can do but just sit back and take it. they even suggested to me that i should look at finding a different provider. Just adding salt to the wound since they know that they are the only option I have. Just a shamed that this state lets a company treat customers like this and does not let competition provide the best service.

CenturyLink has no technical support via phone or internet. Spent 2 hours on the phone trying to get them to send a tech out as the line coming into the house had noise on it. CenturyLink phone support can only read step by step instructions from a guidebook on what to do. After 2 hours on the phone, they finally agreed to send a tech out. The tech called before he came out as they are not given information on what the problem is. After speaking to the tech less than a minute he knew what the problem was. A bad phone line coming into the house. The tech could actually hear the noise on the phone as he was talking to me, the same noise that was on the phone for 2 hours when I talked with phone support. I finally just got rid of my home phone and DSL. Having no service at all is better than having CenturyLink.

I would like to give a negative 5 for my experience. My Mom-in-Law recently moved from her home into assisted living. We opened a new account for her in her new apartment and cancelled her old account at her home. We were not informed of how to establish new service at her new address so called for technical assistance. After HOURS of phone wait time and endless chats we got a text saying a service tech would come by between 8:00 and 4:30. But, if tech turned out not to be needed we would be charged $99. Fine. We then got a text confirming the tech would be at the HOUSE address at that time! There was NO way of correcting this outside of cancelling the order! We could not make the correction for the correct address! AND we got the bill for services we still do not have. It is also impossible to cancel on-line or by phone and all their brick and mortar stores are closed. If you value your sanity avoid CenturyLink at all costs!

We have been with Centurylink for about a year now. In that year we have had our internet "connected without internet" a minimum of 12 times. When we call in they tell us that our service is working fine. Well, if is was do you think i would be calling?!?! Their service tech appointments are a week out. Which means we go a week with no internet. This past time the internet went out we scheduled with the tech. We were told someone 18 or older had to be home the day of the service "your tech may arrive between 8am and 6pm" 😲 So just you sit around like you have nothing else to do and wait for him! Okay, so I take the day off of work. I sit around patiently waiting. Then my phone alerts me that the technician has completed the service and it is working??? WHAT?!? I live in the country. I have 2 dogs and a driveway doorbell. The tech never even pulled in my driveway! 🤬 I call century link and ask to speak with a supervisor---sure no problem one will call you back. Well, here we are 48 hours later and no supervisor phone call. I called back again explaining my situation (oh, and BTW if you get a representative that speaks English well consider yourself lucky! 😖) The tech says they will direct page the technician to come back to my house with a replacement router and he will be there before 6pm that day or before noon the next day (another day we have to take off work to sit around waiting) Well, 2pm and no sign of the tech so we call in. We wait on hold for over 30 minutes and explain our situation and are told, "please hold" after 30 minutes of holding we hang up. Okay, lets try their "chat" feature which is supposed to be quicker. We chat with an individual who again tells us our internet is working. I invite them to come try to connect to it and ask to speak to a supervisor....oh, imagine that: "your connection has been lost" they disconnect the conversation. You cannot even get through to speak to anyone and if you do they disconnect or put you on an infinate hold! Their service works great WHEN IT WORKS. But if you need ANY service forget it---they have the WORST customer service of any business I have seen in my life. So here I am waiting another 10 days for my next service appointment to fix my internet. I will be without internet for over 2 weeks before (if he even shows up) the technician comes again. I am now shopping around for another provider. If you have another choice LOOK around!!!

Since the date we set up for internet, this company has been a nightmare to deal with. First a technician marked that they had delivered items needed to set up our internet, which never happened. Then when the items were eventually delivered, and set up by myself. It didn’t work so I called them and stated that we still didn’t have internet (keep in mind I asked for a tech to be scheduled with the delivery as we just moved into the building), which they then mentioned that a tech needed to come out to activate the line. Luckily the tech was the only one who knew how to get things done. Sporadically my internet goes out during my work day (I work from home) and then I have to do a whole song and dance for it to sometimes come back. But each time I have to call these people, they seem to always have an explanation as to why it’s not working but yet can’t fix it and then I’m told I need to wait 4days before a technician can come out to figure out what may be wrong. Each time I tell them I can wait four days for you guys to maybe send some one out, please figure out how to send someone over now. No one seems to actually want to do any work to resolve this matter. If I had the option to go with another provider, I would in a heart beat. If you have ants that can provide you with internet service, go with them. At least you know what you are getting.