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SmileDirectClub

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6.6

Overall Score

LAST UPDATED: March 6th, 2024

SmileDirectClub is one of the largest and most affordable doctor-directed clear aligner (invisible braces) companies in the dental industry. While other large companies will require visits to a dental professional, SmileDirectClub provides a completely “monthly office visit free” experience at a fraction of the cost. It created the world's first teledentistry platform for teeth straightening, which enables its network of more than 250 state-licensed dentists and orthodontists to connect with customers virtually.

Beginning in 2014, SmileDirectClub has helped over one million people in 11 worldwide markets straighten their teeth and transform their smiles without the discomfort of conventional metal brackets and wires. It's a global leader in direct-to-consumer clear aligner therapy.

With hundreds of SmileShops, and over a thousand Partner Network locations, and thousands of team members across the globe, SmileDirectClub is experiencing rapid growth.

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The Good

  • SmileDirectClub Cost
  • Straighter Teeth in 6 Months
  • Nighttime Straightening Option
  • Easy 3-Step Process
  • Flexible Pricing Options
  • Teen Treatment
  • Ships Internationally
  • Club Warranty
  • Customer Support
  • SmileDirectClub Reviews
  • Oral Care and Whitening Products 

SmileDirectClub Cost

SmileDirectClub charges $1,950 for one-time payments — slightly lower than the average cost for the industry (cost may vary based on country and currency). 

If customers want to pay monthly payments, they make a $250 one-time deposit along with $89 per month for 24 months. Making monthly payments does end up being a bit more expensive than paying all at once, totaling $2,386. This cost averages to about $3 a day throughout the duration of the treatment, which is up to 60 percent less than the price of traditional braces.

This price, however, does not include a retainer set, which costs an additional $99. 

SmileDirectClub is slightly cheaper than other companies within the clear aligners and clear braces industry. This is especially true if you factor in that SmileDirectClub's treatment does not require you to make regular visits to a dental office, so you save on office visit costs. 

SmileDirectClub’s prices are much cheaper than traditional metal braces, which can cost around $5,000 without insurance and around $3,500 with insurance.

Straighter Teeth in 6 Months

The duration of each customer’s teeth alignment process will vary due to the severity of misalignment. On average, SmileDirectClub can straighten a customer’s teeth between four and six months of treatment. This is done by wearing SmileDirectClub aligners (a clear plastic retainer) 22 hours a day for a designated amount of time. This is generally quite a bit quicker than metal braces and traditional orthodontic care.

Nighttime Straightening Option

SmileDirectClub now offers an even simpler way to straighten teeth — SmileDirectClub Nighttime Aligners, aligners that only need to be worn in the evenings. For those who are not feeling excited to commit to 22 hours of aligner wearing per day, these new Nighttime Aligners are the solution. Those who opt for the nighttime option are only committed to wear the aligners for 10 continuous hours a day, most of which should be while you are asleep. Because of the shortened daily wear time, the overall process will take a bit longer, averaging around 10 months.

Easy 3-Step Process

There are three steps in the straightening process at SmileDirectClub. This process is similar to most other clear aligners.

1. Making an impression of the teeth — SmileDirectClub will make a 3D image of the customer’s teeth to prepare different sets of clear plastic aligners to straighten the teeth.

The 3D image is made in one of two ways: customers can visit one of SmileDirectClub’s SmileShops or partner network dentists for a free 3D scan of their teeth or pay $59 for SmileDirectClub to send an impression kit to the customers’ homes, which walks customers through taking an impression of their teeth by holding plastic trays with a tasteless putty in their mouth. This creates an impression mold of the customer's teeth so the company can create a 3D representation.

2. Completing the treatment — SmileDirectClub aligners will be produced that are specifically designed for each customer and sent to their house. Each set of aligners will be worn for a predetermined time, with each set becoming increasingly straighter, aligning the customer’s crooked teeth along the way.

One of the company's more than 250 state-licensed dentists or orthodontists will monitor your progress via regular virtual check-ins. The treating doctor will track progress remotely, eliminating the need for in-person visits. 

3. Purchasing a retainer — Once the teeth are straightened and the treatment is finished, customers will need to purchase a set of retainers for $99 to be worn at night, so the straight teeth don’t move out of place again.

SmileDirectClub recommends that customers purchase a new set of retainers every six months.

Flexible Pricing Options

So how can you pay for SmileDirectClub?

There are two payment options and costs for clear aligner treatment. You can pay all at once, or you can pay monthly. Monthly payments do not require a credit check. 

  • $1,950 for a one-time payment 
  • $89 monthly payments, totaling $2,386 (this includes the $250 down payment)

SmileDirectClub accepts payment through Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and CareCredit. The company is also in-network with most major dental insurance companies, which means customers can often cover on average 50 percent of their treatment with insurance. Depending on your dental insurance plan, this may come as a reimbursement through your insurance provider.

Teen Treatment

In July 2020, SmileDirectClub launched a new treatment catered specifically for teens. The new SmileDirectClub treatment plan includes a patented aligner case with Tile bluetooth tracking so that teens will have a harder time misplacing aligners. In the event that aligners are lost, the Lost Aligner Protection Program is available to make sure that replacement aligners are expedited and treatment won’t be delayed.

SmileDirectClub is also adding new features to its telehealth program, such as aligner change and doctor check-in notifications for both teens and their parents. Teens with mild to moderate malocclusion can get started on their smile journey by requesting a doctor-prescribed impression kit.

Ships Internationally

SmileDirectClub is currently available in the United States, Canada, Australia, New Zealand, Ireland, UK, Germany, Austria, Singapore, Spain, and Hong Kong.

Club Warranty

All customers receive their SmilePlan, or a 3D view of their treatment plan, within 72 hours of their scan appointment or impression kit return. Aligners are custom-made and shipped to the customer within about five weeks depending on the country.

Customers have up until 30 days after receiving their aligners to return them for a full refund. If customers aren’t satisfied with their results, SmileDirectClub offers free re-evaluations and can provide additional aligners. This is at no cost if SmileDirectClub is notified within 30 days of treatment ending.

SmileDirectClub also offers free aligner touch-ups for life if a customer notices their teeth moving out of place. This Lifetime Smile Guarantee is only valid if customers purchase two sets of retainers a year after finishing treatment. 

Customer Support

SmileDirectClub offers 24/7 customer support via phone, chat, video, text, and email. The company has a dental team that is available via phone, email, chat, and video to assist with concerns, such as fit issues, progress concerns, or general treatment questions.

SmileDirectClub Reviews

BestCompany.com has collected hundreds of reviews from verified SmileDirectClub customers. Overall, SmileDirectClub has a 4.0 rating with most customers very happy with their final results. Other customers cited the convenience, affordability, quick results, and customer support as key points in their high ratings. Check out this video review from Monica, one of SmileDirectClub's recent customers.

Oral Care and Whitening Products

In addition to providing a cost-effective teeth straightening option, SmileDirectClub has expanded into oral care products. The company offers items such as toothbrushes, toothpaste, water flossers, and even a UV cleaning machine. 

SmileDirectClub includes teeth whitening products in its teeth straightening treatment packages at no extra cost. Other companies in the industry will charge extra if you want to include whitening products. This is only available in the United States and Canada. 

These products are also widely available in the United States through SmileDirectClub's website and at Walmart (United States only). All products come highly rated on both Walmart and SmileDirectClub’s websites. SmileDirectClub is the only clear aligner brand to offer a one-stop shop of oral care products.

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The Bad

  • Down Payment Required
  • Retainer Not Included
  • Some Customer Service Issues

Down Payment Required

SmileDirectClub requires a $250 down payment to begin its monthly payment plan. On top of the cost for the at-home impression kit, it could cost customers around $299 to sign up for SmileDirectClub.

Retainer Not Included 

Not only must you pay $99 for a set of retainers at SmileDirectClub, but the company recommends that you buy a new one every six months in order to keep your teeth straight.

Customers should also note that while SmileDirectClub does offer a smile guarantee, you have to order two sets of retainers each year to maintain that guarantee. 

Some Customer Service Issues

Some customers have expressed frustration with SmileDirectClub’s customer service, often having to wait a long time before getting in contact with a representative to resolve their problems. Other customers have expressed their aligners caused discomfort to their teeth and gums. That being said, straightening your teeth requires teeth to be moved, so some discomfort, especially early on, is to be expected.

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The Bottom Line

SmileDirectClub is the largest in-home clear aligners provider in the country and claims to represent around 95 percent of the doctor-directed at-home clear aligner industry. With over 6,300 team members and more than 390 SmileShops, the company provides invisible braces for a price slightly lower than the industry average. The average time for treatment is also about average, with most treatments ranging from four to six months. SmileDirectClub offers a standard daily wear aligner as well as nighttime aligners and a special treatment bundle for teens. 

In addition to each clear aligner treatment, SmileDirectClub also provides teeth whitening to each of its customers and a warranty. If within 30 of treatment a customer isn’t satisfied with their smile, they can contact SmileDirectClub and receive a free re-evaluation. This warranty combined with 24/7 customer service makes SmileDirectClub a great option. The downfalls are that after treatment customers must pay for retainers at $99 a pair to keep teeth straight after treatment and that it’s recommended customers buy those every six months to keep the smile guarantee. And although SmileDirectClub’s customer service is available 24/7, some customers have noticed long wait times to get in contact with a representative.

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Star Rating

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2.9

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2,658 Reviews

Review Breakdown

5 grade

61%

4 grade

17%

3 grade

8%

2 grade

4%

1 grade

10%

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Elizabeth Tallaksen Staten Island, NY

Overall, I've had a great experience so far. My only complaints would be that I didn't receive any emory boards in my box. I ended up just buying some from Walgreens but it was disappointing not receiving what I was promised, especially when you're in pain and can't do anything else to help yourself. My other issue was with the financing options. I was ecstatic to hear that I could pay ahead and didn't have to drag my payments out for the full two years if I didn't want to. But when I went online to look I realized that paying a few months ahead wouldn't change any interest fees and that it also wouldn't push back next months payment. I'm only on my 3rd week of aligners and other than my those two mishaps of been very impressed with the change I've seen in my smile.

3 years ago

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Reply from SmileDirectClub

Hello Elizabeth, it's always our goal to provide helpful and effective service to all our customers. Please feel free to reach put to me directly at [email protected] for further assistance in the future. Best, Fiona

Jan. 20th, 2021

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izzy Pittsfield, MA

I loved the oppertuntity to streigten my teeth in an affordable way - for this I give a 5. However I do beleive Direct smille needs to improve 2 things. The comfort of the weekly aligners. many times I had to clip, file and wax the edges to keep them form cutting my mouth. Also at the end of my 12 weeks, when I still need addtitonal adjustement, the process has taken very long inorder to reevaluate my teeth and order more aligners. Yes COVID impacted the process, but virus or not, I am not convinced that it would have not taken this long. I have beem in my last aligner (broken and all) for more than 3 months! SD should give priority and streamline the process for existing customers.

3 years ago

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Reply from SmileDirectClub

Hello Izzy, thank you for taking the time to leave us this feedback. We love providing a cost-effective option for our customers. However, we are sorry to hear that the aligners caused you discomfort. We are glad that we were able to assist with a re-evaluation, and apologize for the time frame it has taken to receive them. Unfortunately our time frames have been impacted and could be slower than usual. We appreciate your patience. We would love to learn more about your experience and would like to assist further. Please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Madisen

Would like to give them 5 stars because my 6 month plan worked and gave me a new smile, but I had more than one issue with the company when it came to receiving orders. When I first got my aligners, that is all they sent me. I did not get the purple box full of everything else that I was expecting, but they did send it all after I called and complained. I also ordered my retainers about a month before I completed my 6 months of aligners, to ensure that my retainers would be made and sent to me on time. However, they never came in the mail. I called to ask about it several times, and got no answer. They finally responded to an email and told me that I 'never placed an order' even though I have a screen shot to prove that I did. Now I have to wear my last set of aligners for an extra 5 weeks while they make and ship my retainers that should have already been sent to me.

3 years ago

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Reply from SmileDirectClub

Hi Madisen, we appreciate you taking the time to leave us a review. We're disappointed to hear about this and would be happy to help. Feel free to give us a call at (800)-848-7566 so we can assist. Best, Madison

Apr. 21st, 2020

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Linda Miller

I like the concept that SDC uses. I like that they are upbeat and positive. But I have had difficulty receiving the correct aligners. The right ones took three tries to receive. And the. The reminders were NOT coordinated with the most recent batch of corrected aligners. So I really do not know tue schedule I'm supposed to be on. I am finishing with the three new aligners tomorrow and I'm going back to the 4 th aligner from the original batch. I hope it is the correct aligner in the sequence. Most of the people I have been in touch with have been generally concerned with the issues I've had and some of them are downright hilarious. However, I have to be on top of whatever problem I have to make sure it is corrected. The follow though isn't the best. I really didn't want to say that because I do like SDC. I like that you send ALL the aligners all at once and I do not need to go to a dentist's office every week or two, esp with the corona virus going around. I like that you sent the squishy things to help push the new aligners into my mouth better than your biggest competitor. That competitor did not have the squishy things when I was a patient over ten years ago. I like that you give the tooth brightening products and the lip balm. You have a lot of great things that you do. And again the upbeat attitude goes a long way.

4 years ago

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Reply from SmileDirectClub

Hello Linda, one should not have a mix up of aligners in their package when they receive it. Everything should be labeled and sorted correctly so that club members are wearing the aligners in the order they need to be worn. Ensuring everyone is being taken care of in a timely manner from beginning to end is a huge priority to us. For additional assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Marc Johnson

SmileDirectClub ensured that I received automatic alerts regarding aligner changes for treatment progress. However, I have yet to receive the follow up retainer despite ordering this as recommended around one month (1/5/2020) before my treatment program ended on 2/2/2020. Also, their promotion states that I would receive either an account credit or an Amazon gift card for recommending people to the program. Although I recommended my brother, and he started his treatment mid February 2020, I have yet to receive either form of reward for bringing another patient into their service. To SmileDirectClub, I implore you to please honor your promotions. The last thing I want to do is join in with the thousands of other complaints regarding the lack of customer service regarding treatment and fulfillment of services and marketing.

4 years ago

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Reply from SmileDirectClub

Hi Marc, we appreciate you taking the time to leave us this feedback. If we can be of assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

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Julie Lonergan

I was happy with smile direct until my last month of the trays. I was having problems with them fitting which eventually adjusted. My order was lost for my retainer which they did rush the order but I had to wear my last set of trays longer than expected because I did not have the retainers. I have sent several emails and have not received one response back. My retainers do not fit properly. I force them in every night with fear of my teeth shifting. I am very dissatisfied with the customer care and that now that my six months is over I hve not gotten any help. I went to my dentist he confirmed that the retainers do not fit and told me to contact smile direct. The last couple months have been a nightmare for me.

4 years ago

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Reply from SmileDirectClub

Hi Julie, no one should have to experience a lack of communication during their smile journey with us. For further assistance, please call 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Tania

These aligners really work. My treatment lasted 6 months and I definitely saw a huge difference on my teeth. I totally recommend it. My only complaint with smile direct is that their reference program is a scam, they offered me a 100 usd amazon card for refering a friend which I did, and I never got the 100 usd amazon card. I contacted smile direct customer service three times by email, by chat and by phone and the only answer I could get was 'We're going to scalate this. As soon as we have an answer we'll let you know'. Five months have passed, my friend has even finished his treatment, but no one ever contacted me or sent me the promised amazon card.

4 years ago

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Reply from SmileDirectClub

Hi Tania, we are very grateful when club members refer their family or friends to us! This is disappointing to see as one should definitely be compensated for sharing the smiles. In order to better assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Paula

PLEASE READ IN FULL***My son and I started at the same time and it started out rough. I got my kit right away, a month went by and my son still didn't have his. When I called they said his was sent when mine was sent but it wasn't. They sent me his box....it was empty! Another phone call went out... he finally got his box...That was the ONLY frustrating moment I had. Most reviews say that you don't start to see the change until around Month 4 which is true. BUT IT WORKS! I didn't like my bottom teeth, and I would always cover my mouth when I would laugh. Now I show them off. I still have a few aligner left, though I should be done, but I didn't pay attention to how often I was supposed to switch them out. BUT it still worked!! These are better than braces- you aren't restricted to what you can eat and you don't have to keep going to the dentist for check ups. I will say though your teeth do feel weird when you pop them off to eat, it feels weird to chew. Either way I am still happy with the outcome and so is my son! If you are thinking of doing it, I think you should!

4 years ago

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Reply from SmileDirectClub

Hello Paula, we appreciate the valuable feedback! Everyone's teeth shift differently and at different times. Some see results faster than others, but that does not mean the aligners are not aligning one's teeth. When we hear that club members are ecstatic about their new smile, it truly makes our day. This is why we do what we do!

Mar. 16th, 2020

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Janet Lecompte

I think the aligners work. There may be fit issues, but I was able to adjust a pinching area by my hands. They were strong and did not break or crack. I also used a file a few times. Having them in my mouth all the time made me lose weight. I was only eating at meal times, no snacking. I also brushed my teeth 3 times a day because I didn't want to put dirty teeth in the aligners. This took some stains off my teeth. The gel whitener supplied with the light is a bonus. My only complaint is that the operators are not allowed to use common sense. I live in 2 countries and should be able to receive service in either Canada or U.S. Your operators say that this is impossible. I have worked in manufacturing before. If a customer has a different situation, an operator can handle it. Print out a new shipping label and put it on top of the original one, and voila! The package ships to the new address! Also, if I need to go to a Smile Direct office, it shouldn't matter what country I am in. These days, all the files are in the computer and accessible to anyone.

4 years ago

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Reply from SmileDirectClub

Hello Janet, we do have customer service teams available for every county so that we can provide assistance in a timely manner. In order to better assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Kellie Brown Shreveport, LA

Smile Direct Club is an affordable option to straighten teeth. Customer care has been very accommodating with aligner fit issues and re-evaluations at no additional costs. The only real downside has been the estimated time of treatment hasn’t correlated with the actual time....and every re-alignment takes several weeks. However, my teeth are getting much straighter.

3 years ago

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Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 2nd, 2021

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Justin Seattle, WA

Initially during the sign up process, there were some file concerns, problems with pricing and charges that weren't authorized, but everything was quickly remedied. It's been fantastic and I used the braces as recommended. My smile has completely changed, and I couldn't be happier. Sometimes the aligner created some sores in my mouth, but it was nice because a real doctor would call occasionally to check up on me.

3 years ago

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Reply from SmileDirectClub

Thank you so much for sharing, Justin! This means the world to us.

Jan. 19th, 2021

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Stef

My husband, daughter and I all had our teeth straightened by the SDC Aligners. We are all pleased with the end results. The price is reasonable for the results. The customer service associates and the dental team are all very friendly and professional. The only reason I rated a 4 instead of 5 is that the aligners are very thin and I cracked several, one so bad I had to redo my bite which set me back two months. Some of the aligners have jagged edges and cut my cheeks and gums.

3 years ago

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Reply from SmileDirectClub

Hi Stef. Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!

Sep. 23rd, 2020

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McKayla Berry Ketchikan, AK

I loved smiledirect! They worked very well for me and I am very happy with my new smile! The only thing I don't like is I had a problem with my aligners breaking on me and my smile took 3 months longer than originally planned. But they have been very accommodating and any time I had a problem it was addressed immediately and done for free. Overall my experience was great:)

3 years ago

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Reply from SmileDirectClub

Thank you so much for leaving us this review, McKayla!

Sep. 9th, 2020

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Mark Elder Lafayette, LA

I would have rated SmileDirectClub a 3.5 but that rating was not allowed. I find your marketing somewhat less than honest. Case in point, when receiving PHONE CALLs from Smile Direct, the called idea is filled with a FALSE PHONE NUMBER or contact. There were two times I was informed to skip a mold and move on to the next mold. And the last mold fitting NEVER did fit my smile. Therefore I over paid and at this time am not that anxious to suggest Smile Direct to friends or associates. Perhaps my friends should try Invisalign.

3 years ago

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Reply from SmileDirectClub

Hello Mark, thank you for taking the time leave us this review. We are concerned to hear that you have not had the best experience thus far with the Impression Kit molds, as well as contacting our Customer Care. We would like to learn more about your experience and assist further. Please reach out to me directly at [email protected]. Best, Fiona

Aug. 8th, 2020

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Norma Delgadillo

Over all the company is great and my satisfaction was great. However, I couldn’t give it a 5 star because at the end of my treatment I had some teeth that were not on its right place. I was re-evaluated and accepted which that’s amazing. But having to use aligners after I was done is kind of a bummer. Not a big deal though but that’s the reason.

3 years ago

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Reply from SmileDirectClub

Norma, thank you for taking the time to write this review. I am glad to hear we were able to assist you with a re-evaluation in order to achieve your smile goal.

Jul. 23rd, 2020

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Caitlin Foster Marina Del Rey, CA

My cheeks were constantly getting caught between the aligners. I would accidentaly chomp in these inner skin imprints quite often, and it was not very comfortable from that standpoint. My aligning time was self extended by 1.5 months due to inconsistent aligning periods. Week 1 is the worst for the gums. It cut everytime. Although i abused my cheeks during the duration i wore yhe aligners, my teeth are very nice and straight, whiter, and now i have 2 more weeks till i only wear retainers at night. Cant freakin wait. Lol.

3 years ago

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Reply from SmileDirectClub

Thank you for taking the time to leave us a review, Caitlin. We greatly appreciate your feedback.

Jun. 11th, 2020

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Taylor Aldinger Saint Marys, GA

It was amazing that I could get my teeth straight in 5 months. My whole life I have hated my smile but now I find myself smiling from ear to ear and it’s just fantastic. Only problem I had was a new set of aligners cutting the cheeks of my mouth and I had to file them down, as well as my new retainers. I feel as though that could be better avoided but other than that, it’s amazing.

3 years ago

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Reply from SmileDirectClub

Thanks for making our day with this amazing review, Taylor!

Jun. 11th, 2020

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Sky C

The at home impression kit was fun and easy to use. My aligners arrived a month later. Just in time because i finished my first week of teeth whitening treatment. Being a smoker, i didn't have high hopes for white teeth.. Wow was i wrong. My teeth are are so much brighter!! My first set of aligners hurt my gums so i had to file them down a ton. I am 1 month in the process so far i haven't had to file down any more sets of aligners. So far so good only 4 months left until i have a perfect smile! Thank you Smiledirectclub!

4 years ago

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Reply from SmileDirectClub

Hi Sky, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Mar. 23rd, 2020

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Chasity

It would be a five but they are not trimmed well and will cut your tongue, gums and lips if not modified a little. I have had to do every set like this. They do exactly what they say and I love them except for the modifications I have to make. I am on the 4th month 3/4 week and I am very pleased with the turnout so far. Can't wait to see the end results.

4 years ago

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Reply from SmileDirectClub

Hello Chasity, modifying the aligners when needed is great so that one does not have to experience the aligners cutting their gums or tongue. If there are any other questions or concerns, please give us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Mackenzie

I finally finished my 5 month process while smile direct. Overall I would give it a 4 out of 5. My teeth are definitely straighter but the process was so quick that if I don't have a retainer in my teeth shift. Once you finish all of your aligners be sure to order your nightly retainer because you WILL have to wear that at night otherwise your teeth will shift. The only reason I'm not give smile direct 5 stars is because the customer service is slow getting back to answering your emails.

4 years ago

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Reply from SmileDirectClub

Hello Mackenzie, everyone should receive a 5-star service when reaching out to us for assistance. One is to be addressed and taken care of in a timely manner during their smile journey as all of our club members are very important to us. For additional assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Emily

All was well with my treatment and service was good. I did, however, order retainers in advance as recommended to find out once my treatment ended that the order never processed. I had to wait 4 weeks post-treatment for my new order to go through and for my retainers to arrive, which was agitating considering I did what I was supposed to and ordered early.

4 years ago

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Reply from SmileDirectClub

Hi Emily, one should not have to find out their order never processed by the time they are needing the product. For additional questions and concerns please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Ranva Gooden

I followed the treatment plan and am pretty much satisfied with my decision to give SmileDirect a try. My biggest complaint is not getting any communication / feedback regarding how I was doing during the treatment compared to visiting a traditional office / staff. The could only compare my treatment progress to the 3D image provided before treatment started. Other than that, SmileDirect met my expectations with responding to my concerns by email and phone throughout my treatment.

4 years ago

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Reply from SmileDirectClub

Hi Ranva, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us at 800-848-7566 for further assistance.

Feb. 26th, 2020

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Kristin

Totally happy with process and results. NOT happy that account dashboards are removed as soon as retainers are ordered for the first time. I would still like access to see my before pics and to make it easier to order retainers. It's like being ghosted as soon as you finish treatment. Annoying. But overall, I had a successful experience and would recommend to others.

4 years ago

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Reply from SmileDirectClub

Hello Kristin, thanks so much for the feedback. When one experiences dashboard issues, our IT can help. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 16th, 2020

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Trish, NY

The convenience and ease of the program is well worth the price. The aligners were often shaped in ways that cut into my mouth and made wearing them very uncomfortable at times. I trimmed them as instructed but sometimes it did not help. I talk a lot at work and this was my biggest challenge. However, the product did work in a reasonable timeframe and I am very happy with the results.

4 years ago

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Reply from SmileDirectClub

Hi Trish, we are grinning ear to ear! We love to hear that club members are happy with their end results.

Mar. 16th, 2020

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Yudelka Salcedo RDH

I had an amazing experience with Smile Direct. Results were given. As a former ortho patient, my expectations were were beyond met. I give it a 4 for the simple reason that the trays had to be adjusted time to time. They seemed hand cut, to where at times they would cut my tongue and I would adjust them with a scissor. But for someone with no dental experience, this would be a major problem adjusting to these trays.

4 years ago

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Reply from SmileDirectClub

Hi Yudelka, thanks so much for the great feedback! Its truly appreciated.

Mar. 16th, 2020

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Jennifer Montalvo San Diego, CA

Customer service has been phenomenal. The aligners themselves worked great but it has taken a a little longer than expected to complete the process and we have had a couple of issues with the fit of the aligners and retainer.

3 years ago

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Reply from SmileDirectClub

Hello Jennifer, thank you; we appreciate your feedback!

Mar. 4th, 2021

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Loxine Clarksville, TN

Customer support helps you through every question or any issues you might have without any discrepancies. I haven't been disciplined emough to keep up with my process but it really has helped my teeth with straightening and whitening.

3 years ago

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Reply from SmileDirectClub

Loxine, thanks for your kind comments about our team.

Mar. 4th, 2021

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Marilyn Mill Spring, NC

The product is good, sometimes the mouth guard is a little sharp and I have to file them down but that's probably to be expected. I've been using the invisible aligners for about a year and my teeth have straightened up a whole lot.

3 years ago

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Reply from SmileDirectClub

Marilyn, we are so happy to read such a great review about SmileDirectClub!

Mar. 4th, 2021

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Anonymous Scotts Valley, CA

I've had some issues and they've been responsive. The aligners were a little difficult to get in and out but overall the experience was positive for the most part. I would have preferred an in-person scanning rather than the impression through the mail.

3 years ago

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Reply from SmileDirectClub

Hi there! It is always a pleasure to assist you. If you need any additional support, remember that we are here to assist, just send us an email to: [email protected]

Mar. 4th, 2021

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Andrea

My experience using invisible braces was very good. I like how my top teeth turned out. The bottom teeth didn't quite readjust as much as I was expecting. I was waiting for an email or another final check up because I only had one check in.

3 years ago

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Reply from SmileDirectClub

Hi, Andrea. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Mar. 3rd, 2021

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Christopher Newark, NJ

I would totally say value for my money 5 out of 5 no question about it, no question about it at all. Every time I talked with someone from Smile Direct Club they were always extremely help and it seem as if they really enjoy what they do.

3 years ago

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Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Christopher.

Mar. 3rd, 2021

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Kirsten Ferguson Albany, GA

SmileDirectClub is awesome! I love the way that they interact with you during this journey. They only thing I dislike is that after you get your retainers you can’t communicate w/ the doctor anymore. Sometimes you need time to adjust & want to speak about things concerning the teeth spacing/gapping.

3 years ago

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Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Mar. 2nd, 2021

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Deborah Buscher Saint Albans, WV

They were wonderful. I had absolutely no problem. Directions were very easy to follow. I needed maybe 1 or 2 more weeks of correcting to completely straighten my teeth. My teeth were very crooked though so I was extremely happy with the results.

3 years ago

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Reply from SmileDirectClub

Hi, Deborah. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Feb. 22nd, 2021

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Sara Bladen Benson, AZ

They were great about trying to make me satisfied, had to wear mine for almost a year and one tooth just doesn't want to straighten I guess. Took a long time to get more aligners between reviews so maybe that's why they didn't get super straight maybe.

3 years ago

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Reply from SmileDirectClub

Hi, Sara. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Feb. 22nd, 2021

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Alexis White Columbus, OH

They are not that expensive, have great customer service & they feel great after awhile. However they make your teeth a little tender so you can't bite into hard things or else you might lose a tooth! & there needs to be more interaction with the actual dentist.

3 years ago

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Reply from SmileDirectClub

Hello Alexis, thank you for taking the time to share this feedback with us. We are sorry to hear that your aligners have caused you some discomfort. We would like to learn more to further assist. Please reach out to me directly at [email protected]. Best, Fiona

Jan. 26th, 2021

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Elboni Alix Houston, TX

I feel that this was a great service but my only hiccup was that I felt that I needed more time to close my front gap. This was the only reason for getting them. However, they offered me an additional chance and I will start that and that was definitely a plus. It was at no additional fees.

3 years ago

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Reply from SmileDirectClub

Hello Elboni, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Jan. 25th, 2021

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Kathleen Horseheads, NY

I went with Smile Direct Club because of their price and convenience. It was very easy to get questions answered during the whole process. The process was easy and I really like the results. Everything came to my house as expected.

3 years ago

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Reply from SmileDirectClub

Kathleen, thank you so much for sharing.   

Jan. 19th, 2021

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Emily

I give them a 4/5 stars because they are working pretty good as far as I can tell. I docked them one star because they could not produce aligners for my sister which is annoying; they have extreme cases posted on their website, if they can't provide for them don't pretend you will.

3 years ago

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Reply from SmileDirectClub

Thank you so much for sharing, Emily! Our goal is to help our customers achieve the results they desire and we will do everything within our protocol to help them do so.

Oct. 26th, 2020

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Becky

My daughter only needed about three months worth of aligners but the cost is the same as it would be if she had two years worth. They have definitely made my daughter's teeth straighter and she is very happy with the results.

3 years ago

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Reply from SmileDirectClub

Thank you so much for sharing, Becky!

Oct. 27th, 2020

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Wanda Yvette Parker

They seem to have grown and upgraded their products however the reason it isn’t a 5-star is because they fit like retainers compared to Invisalign which has a more custom fit. Perhaps this will change as they continue to grow. They’ve done a great job with definite results/

3 years ago

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Reply from SmileDirectClub

Hi Wanda, we appreciate you taking the time to leave us this feedback.

Sep. 23rd, 2020

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Vincent Lopez Glen Burnie, MD

Completed the treatment with great results, however... I received my retainers and lost about a months worth of progress. Having to wait another 2-4 weeks for my new aligners/retainers, would possibly put me at close to a year until fully treated again. When it was only a 7 month expectancy.

3 years ago

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Reply from SmileDirectClub

Hi Vincent, we appreciate you taking the time to leave us this feedback.

Sep. 14th, 2020

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Crystalyn Thonotosassa, FL

Amazing products and aligners. However I had an issue where twice they sent me the wrong aligners. One time they sent me two bottoms, the other they sent me two top. They were very helpful with making sure I got to continue without trouble.

3 years ago

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Reply from SmileDirectClub

We truly appreciate the review, Crystalyn!

Sep. 9th, 2020

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Katie Lolo, MT

They were very helpful and affordable in getting my teeth straightened on a budget. Only reason the full five stars wasn't given is because their customer service is so-so and their insurance coverage isn't as expansive as I would have hoped.

3 years ago

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Reply from SmileDirectClub

Hello Katie, thank you; we appreciate your feedback!

Sep. 14th, 2020

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Magean LeCompte Thibodaux, LA

Satisfied with my results. Just a few minor things I would have liked to see. I still have a small fall gap between my front two teeth at the top & small gaps between the next teeth over from my front teeth. My bottom teeth were the biggest transformation & look amazing.

3 years ago

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Reply from SmileDirectClub

Hello Magean, thank you for taking the time to leave us this feedback. I am sorry to hear that you are not satisfied with your end results. Most of our customers are eligible for a re-evaluation, and we would love to assist further. Please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Matt Starner Newark, OH

The first round didn't do the job so I am not "5*" happy. The reason I am 4* happy is that they gave me 8 more weeks of aligners to get it right. I am 2 weeks into the the "extra treatment" so I can not give them 5* until the treatment is completed.

3 years ago

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Reply from SmileDirectClub

Thank you so much for leaving us a review, Matt! We're here for you if you need it.

Aug. 3rd, 2020

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Vernon J Nesbit Mount Pleasant, SC

I liked the timely reminders of when to change retainers and the simplicity of the program. However after a while I saw the teeth that were being corrected caused another to shift in a cocked or croaked manner and there was no one to directly address this problem with, I sent emails but nobody called me and there was no office to visit!

3 years ago

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Reply from SmileDirectClub

Hello Vernon, thank you for taking the time to leave us this feedback. I am sorry to hear that you are not 100% satisfied with your smile. We absolutely want to give you the smile that you deserve. I would like to assist further, please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Larry M.

My daughter's experience was very good. The alligners did an excellent job on her teeth. I would have given 5 stars but there is not much interaction with smile direct after alligners are shipped. I only was asked one time to photograph her progress.

3 years ago

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Reply from SmileDirectClub

Larry, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. If you would like further assistance, please feel free to contact us at anytime at 800-848-7566.

Jul. 28th, 2020

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Hailey cruse

The process was great. It worked on my teeth but I did have lots of bleeding and since being done my mouth has been sore and I feel like my teeth arnt as straight as when I first finished. I have wore my retainers every night since ending and normally wear them for 10-14 hours

3 years ago

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Reply from SmileDirectClub

Hailey, thank you taking the time to leave us this feedback and rating. We are sorry to hear that your aligners caused you some discomfort during your Smile Plan. We certainly hope that your retainers are a better fit. I would like to learn more about your experience and assist further if needed. Please reach out to me directly at [email protected]. Best, Fiona

Jul. 28th, 2020

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Rachel

SmileDirectClub was super easy, quick, and affordable! I am extremely happy with my results! The only downside I had was the excess material on the aligners that rubbed on my gums, cheeks, and tongue. I learned that using a nail file to dull the sharper edges was the best way to fix this problem.

3 years ago

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Reply from SmileDirectClub

Rachel, thank you for taking the time to leave us this feedback. However, I am sorry to hear your aligners have rough edges and are causing you discomfort. If filing the aligners is not helpful, your aligner may need some additional modification to help provide a better fit. We would love to learn more about your experience. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 22nd, 2020

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LydiaK

The process was simple, the directions were easy to follow, and the results are wonderful! The only reason for four stars instead of five is that customer service was hard to get a hold of because of operating hours and then they never did resolve a small issue I had with one set of aligners.

3 years ago

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Reply from SmileDirectClub

Lydia, thank you for taking the time to write this review and giving us 4 stars. However, I am sorry to hear that you did not have the best encounter with our customer service. We would love to learn more about your experience to see if there is anything we can do to further assist. Please reach out to me directly at [email protected]. Best, Fiona

Jul. 22nd, 2020