Name: SmileDirectClub
Rating: 2.8

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Verified Customer

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Amanda berk

Great service, wonderful results, caring support team, great products

4 years ago

Reply from SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Mar. 2nd, 2020

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Verified Customer

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Julian Barela

Worked just as you said. You also approved some refiners as well.

4 years ago

Reply from SmileDirectClub

Julian, we're delighted to read your review!

Mar. 2nd, 2020

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Verified Customer

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Bonnie

Great experience, any time I call questions were answered, no major issues

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 2nd, 2020

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Ashley Young

So. I tried STARTING SmileDirect for over a year. Literally. I never received any texts/emails back from customer service. I was ready to hand over my money. I ended up going with Byte because they actually would respond to me.

9 months ago

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Ladie Lavender Seattle, WA

I find that this company is misleading with their advertising. Once I signed up it was very hard to get their free offer and I ended up with lots of their promotional mail none of which was actually helpful getting me what I initially signed up for

1 year ago

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N C FL

I love the service, just can never stay on top of it enough to finish my treatment all the way through! They work wonders tho when you put the work in!

1 year ago

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DentalPatient Riverview, FL

It seemed like they were pushing to sell. I said I was waiting to see if my insurance would cover it. The person questioned me "Would you let insurance not covering stop you from straightening your smile?" I told her I didn't have the money and she insisted they worked with my insurance all the time and it would be fine to sign up for the fast track payments and I would for sure get reimbursed. Come to find out, my insurance does not cover SmileDirect and never has.

2 years ago

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Oct. 8th, 2021

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Tonya Johnson Safety Harbor, FL

Everything was great until I decided to switch from day aligners to night aligners before my order was completed. Customer service was the worst. No one would let me speak to a manager, just about everyone except a few was all foreign. So I could never get the assistance I needed, and one guy even hung up in my face. Worst experience ever. So in the beginning of the year I will try again, and if the same thing happens, ill just go to invisalign, byte, or candid. Hopefully their customer service will be better.

2 years ago

Reply from SmileDirectClub

Hello Tonya, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far and would like to learn more. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Oct. 4th, 2021

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Kenya Garcia

My experience was absolutely awesome! It was fast and efficient! Everyone was knowledgeable and able to answer all my questions.

2 years ago

Reply from SmileDirectClub

Hi Kenya. We're so happy to see this review. Thank you so much!

Oct. 4th, 2021

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Margaret Bonura Suffern, NY

It was wonderful visiting the SmileDirectClub in White Plaines. The lady that did the 3D scan was amazing, Very clean office.

2 years ago

Reply from SmileDirectClub

Hi Margaret. We're so happy to see this review. Thank you so much

Sep. 29th, 2021

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sm Missoula, MT

I spoke with someone 3 weeks ago because we received standard aligners when we wanted nighttime aligners. The person said no problem, we will get the new aligners out in 2-3 weeks. I called today and am told the aligners were never ordered properly and it will take 2-3 more weeks. Very frustrating as it took some time to get comfortable going with a direct aligner company and we are anxious for treatment to begin.

2 years ago

Reply from SmileDirectClub

Hello SM, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at [email protected]. Best, Toni

Sep. 17th, 2021

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[email protected] Eugene, OR

The impression kit is easy to use and the customer service people are responsive to emails. This program is very easy to follow either great results!

2 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Sep. 13th, 2021

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Lizzette Franco Savannah, GA

I like the professionalism of the person. She explained everything step by step. It was quick and didn't wait long for the scan.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Lizzette, your wonderful feedback and rating means a lot to us!

Sep. 9th, 2021

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Javy De Jesus Norfolk, VA

It was great! Excellent service, very professional and clean work environment. Keep up the good work! I’m exited to receive my box in the mail!!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Happy to hear it! Thanks for taking the time to leave us a review, Javy.

Sep. 7th, 2021

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D. Bailey Silver Spring, MD

Good experience. Not what I expected but better No high pressure sales. Professional. Did my scams and responded to questions.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

D, this rating means the world to us. Thank you for taking the time to leave a review!

Sep. 2nd, 2021

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ILoveIt Louisville, KY

I liked how fast the process was to be able to recieve my aligners. What I don't like is how little I know about whats going on. Customer service was not helpful and I know too little to proceed with treatment. I'll visit my orthodontist

2 years ago

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide an informative service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Aug. 25th, 2021

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Christie Hendrick Fort Worth, TX

I like how Direct Smile Club stayed in contact, and kept me up to date and informed of every step through my new smile experience.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Christie, thank you so much for your positive comments about SmileDirectClub!

Aug. 24th, 2021

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Dr. Pleasant Grove, AL

Chasidy knew the line of products well. She was able to answer my concerns. Atmosphere of facility was pleasant following COVID-19 protocol

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Dr, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Aug. 19th, 2021

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Cassandra Clerico Concord, CA

Loved the ease of setting up the appointment. Was promptly greeted upon arrival by a friendly staff member. Had a great experience with my consultant.

2 years ago

Reply from SmileDirectClub

Cassandra, your wonderful feedback and rating means a lot to us!

Aug. 16th, 2021

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Delena Vanvalkenburg New Orleans, LA

The SmileDirectClub is very kind, helpful, and informative. Their prices are very fair and I look forward to seeing my new smile with them!

2 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Delena . We are always here for you!

Aug. 12th, 2021

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Meg Polk Katy, TX

All around great company. Affordable prices for aligners and they accept most insurance. Y’all keep up the great work, rockstars

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Meg, we're delighted to see this!

Aug. 11th, 2021

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Daniel Burkhard Antioch, CA

The Ladies in the office were super nice and easy to talk to. They made me feel completely comfortable. Overall I would definitely recommend!!

2 years ago

Reply from SmileDirectClub

Daniel, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jul. 30th, 2021

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Orlando Feliciano Warren Township, NJ

Still waiting, I have not received product to begin my transformation. It had been over a month. I spoke with customer service and first they could not find my information after a few minutes of waiting they came back and said my information is there. Still nothing, still waiting to begin

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Orlando, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a convenient service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Jul. 27th, 2021

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vanceston montira Seattle, WA

3D scans in the SmileShops are so accurate, quick, and easy! And the facility in Seattle University District was superbly maintained.

2 years ago

Reply from SmileDirectClub

Vanceston, we are so happy to read such a great review about SmileDirectClub!

Jul. 23rd, 2021

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Marcyl Gray Grand Rapids, MI

Although I went to the wrong building Stephanie helped me get to the correct building. Very easy, chill, professional and affordable.

2 years ago

Reply from SmileDirectClub

Marcyl, we really appreciate your positive review!

Jul. 20th, 2021

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Jason Tangen Sartell, MN

Impressions were easy to complete and very timely. They cannot help with too much overcrowding, so unfortunately this will not be an option.

2 years ago

Reply from SmileDirectClub

Hi Jason, thank you so much for your review. We are really sorry to hear that you won't be able to move forward with SmileDirectClub, however, we are here for you if you need anything else!

Jul. 9th, 2021

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Jeremy Flanders

The customer service was fast and easy to talk to. The kit was user friendly and well designed. My complaint is that there is not a discount when they are only able to provide aligners for half of my mouth.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Jeremy, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jun. 29th, 2021

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shevon Jordan Brooklyn, NY

My experience at the shop was great, I did my rescanned on 6/11 I was told someone will get back to me within 72 hours. No one contacted me, I made the call to check the status on 6/17, I’m waiting to know what’s the next step.

2 years ago

Reply from SmileDirectClub

Hi Shevon, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jun. 23rd, 2021

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Meghan Summers Monroe, NY

At the appointment NO paperwork was given in regards too my financial agreement. I was told prior to my signing by Cheyenne it would be but it has not. I am being told now from SDC phone reps it is not standard to “have the forms emailed”…. Highly suspect… The phone rep made a ticket and I am glad the company does not have my credit card on file

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Meghan, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jun. 23rd, 2021

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Sai Abhishek Vupputuri Jersey City, NJ

Amazing experience. Linda was super nice to me. She made me feel so comfortable opening my mouth so wide. The whole process was so smooth and fast.

2 years ago

Reply from SmileDirectClub

Hi Sai, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Jun. 14th, 2021

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Tyra E-P New York, NY

The technician was very friendly. She knew I was rushing to get to another appointment and made sure she quickly went through the process!

2 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Tyra! Thank you so much.

Jun. 11th, 2021

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Brecke Monaghan Bar Harbor, ME

Amazing experience, impression kits simply to use with great instructions. Overall I can not wait to begin my journey with you

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Brecke.

Jun. 11th, 2021

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Aries Los Angeles, CA

I like the fact that I can see his my actual teeth are all around in the 3D scanning at Topanga SmileDirectClub Bus!!! Just Amazing!!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Aries, we really appreciate your feedback!

Jun. 11th, 2021

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Suzun Kaiser Athol, ID

FRAUD FRAUD FRAUD. I did not sign the card included in the imprint box, instead I wrote "Please call me, I have insurance and need guidance on how to bill them" and put the unsigned card back in the box. Somehow they still managed to find my bank account and charge me $250 and put me on a payment plan I did not agree to. I called, cancelled the fraudulent account set up for me and reported them to my bank, who is turning them in up the chain as required. DO NOT use them!

2 years ago

Reply from SmileDirectClub

Hi, Suzun. We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jun. 8th, 2021

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DoodlesDaughter Canton, OH

My in store consultation was great!!! My 3D scan doesn't seem like it'll change my teeth enough for the price. I need to see a change. It's very important!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thanks for taking the time to share your feedback, we would like to verify what happened with your treatment plan, this is really important for us so please at your earliest convenience send us an email to [email protected] so we can further assist you.

Jun. 5th, 2021

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Hannah Powell Rocklin, CA

I like the way you guys seem to make it more inviting. You try and make little jokes here and there to make the experience more fun!

2 years ago

Reply from SmileDirectClub

Thanks for your awesome review Hannah! we'll continue working hard to make you smile every time we can :)

May. 28th, 2021

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Michele Archibald Everett, MA

This has been a struggle. It has been years that I have been trying to fix my teeth. Smile Direct was suppose to send me new aligners months ago but I am still waiting. I should have had Invisalign instead. I cracked a tooth (most likely to my aligners being so thought). I had to get a crown out on and I need new bottom aligners. (Been months and I’m still waiting) Meanwhile I’m wearing the same top aligners for the last three weeks. Don’t waste your time or money.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Michele, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

May. 26th, 2021

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ljgo Vancouver, WA

I received an email after my impressions were sent in stating that my clear liners would arrive within 10 days, as I had enclosed payment information with my impressions as I was instructed. On the 10th day, I receive another email telling me I still need to purchase them, and that I’m running out of time! So they are not here and I’m being charged AGAIN after being told they’d be here by now.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

May. 26th, 2021

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Joe Beaver Falls, PA

I’ve done 6 months and my teeth still aren’t straight. I called and emailed because I was to be done April 26. It took forever for anyone to get back to me and it’s going on a month and I still don’t have my new aligners and have been wearing my last set for almost a month. I was told to wear the retainers that I bought but how can I do that when my teeth aren’t straight?! Was very happy at the beginning but very disappointed at the end. Would not recommend this to anyone!!

2 years ago

Reply from SmileDirectClub

We are sorry to hear you are not happy with the results, we would like to continue assisting you until you can get the smile you deserve, please send us an email to [email protected] and we'll be more than happy to assist you.

May. 23rd, 2021

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Jesswilks Staten Island, NY

I love how communicative you’ve been throughout the process. All my questions have been answered. The process was quick and easy.

2 years ago

Reply from SmileDirectClub

We strive for 100% satisfaction and we are super happy to hear about your experience Jesswilks, thank you so much!

May. 16th, 2021

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Arianna Childress Carmichael, CA

Very friendly and professional. I loved the good care that was taken to make sure I was comfortable. Quick appointment which was nice.

2 years ago

Reply from SmileDirectClub

Awesome! thanks for your high star rating Arianna!

May. 13th, 2021

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Crissy S Broken Arrow, OK

Madison, or her name started with an M, was incredibly pleasant and helpful. She answered all my questions and was very professional.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Crissy. Thank you again for taking the time to share a review! We truly appreciate the support.

May. 11th, 2021

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Jesse-James Yankton, SD

The whole process has been very great from applying to the pictures to the impressions.I’ve had an amazing experience with smile direct

3 years ago

Reply from SmileDirectClub

Thank you James for taking the time to share a review! We truly appreciate the support.

May. 3rd, 2021

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Monica McFarlan Woodstock, GA

The customer service is great and very attentive. The mouth pieces they sent for my impressions were WAY too large. I ended up stretching my mouth and lips so wide that they bled and I got a sore. My only complaint so far.

3 years ago

Reply from SmileDirectClub

Hi Monica. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at [email protected] so that we can assist further.

May. 3rd, 2021

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Meridith Jacksonville, FL

Cari was very supportive and friendly caring person. Helped me with my fears and answered all my questions. Very kind hearted person to be seen by.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Awesome! Meridith, thanks for your kind review and the high star rating, we are happy to hear from you!

Apr. 30th, 2021

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Teresa Goodwin Indianapolis, IN

I Loved It!!! The Lady that did my 3D Scan Octivia was very Knowledgeable and So sweet,. I had a Great Experience and it actually was Awesome!!

3 years ago

Reply from SmileDirectClub

Teresa, we're proud of our team – thank you so much for the shout out!

Apr. 16th, 2021

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Faisal Alomari Chicago, IL

Customer service and everything was good until you get the 3D scam of your teeth and realize the end results are not even straight but experience was 10/10 all that’s needed is actual straight teeth lmao.

3 years ago

Reply from SmileDirectClub

Hello Faisal, we are sorry to hear you were not able to achieve the smile you were looking for, we'd like to continue working with you until you can get the desired results, feel free to send us an email at [email protected] we can provide you further assistance from there, looking forward to hearing from you soon.

Apr. 15th, 2021

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Ardajiah Smith Greenwood, SC

I love that the company is very professional and it’s a quick and simple process. I would definitely recommend to others

3 years ago

Reply from SmileDirectClub

Ardajiah, thank you so much for the positive review!

Apr. 9th, 2021

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Q Cabarubias Anchorage, AK

What I didn’t like was that my side of the mouth got cut, what I did like was when I asked for help they did answer right away which I think is a very big plus.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi, Q. It's always our goal to provide helpful and effective service to all our customers. We’re here for you at any time.

Apr. 5th, 2021

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Liuriam Machado Miami, FL

Very informative and amiable. Still waiting for the feedback from the dentist with My plan it’s been 71 hours already.

3 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 31st, 2021