Name: SmileDirectClub
Rating: 4.2

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Milandus Atlanta, GA

It was a great experience,everyone was very helpful

4 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Milandus! This means the world to us.

Mar. 2nd, 2020

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Russell Vastine Aurora, CO

Looked at getting aligned from here. Super easy everything can be done online.

2 years ago

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ramesh pothuru Morrisville, PA

very comfortable to use, flexible & economical payment plans.

2 years ago

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Brittany Norfolk, VA

Customer service could be better sometimes it was hard to reach decided on going with another company after I tried it

2 years ago

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anupam sumessur Washington, DC

They are very professional and explain everything thoroughly.

2 years ago

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Rocio Richmond Cache, OK

It really works!!!! Love how easy it was to get my teeth straightened!

2 years ago

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its Dana Orlando, FL

Very easy to use, Great way to straighten your teeth. Very secure

3 years ago

Reply from SmileDirectClub

Dana, thank you so much for the positive review!

Nov. 8th, 2021

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Shanelle vickers Jacksonville, FL

It’s alright. I didn’t get the progress I expected and have to turn around and get braces while still having to pay on this but it’s whatever.

3 years ago

Reply from SmileDirectClub

Hi Shanelle, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Nov. 6th, 2021

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Taylor Larson Nakhon Sawan, 60

I liked how this company is honest about the prices of their products.

3 years ago

Reply from SmileDirectClub

Taylor, we're delighted to see this!

Jun. 24th, 2021

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Lily South Jordan, UT

I loved using smile. They worked great on my teeth. After a few months or a year they corrected my teeth.

5 years ago

Reply from SmileDirectClub

Hello Lily, thank you for leaving us a review. We are happy to hear this and want nothing more than for every club member to have the new smile that they deserve.

Nov. 27th, 2019

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Verified Customer

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Delondo Lemon Miami, FL

I'm still not happy with the end of process

3 years ago

Reply from SmileDirectClub

Hi Delondo. We're concerned to see this rating. If you had any concerns that haven't been addressed, please email us at reviews@smiledirectclub.com.

May. 4th, 2021

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Verified Customer

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Courtney Arends Saint Louis, MI

I resent in my impressions and I am still waiting for them.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 2nd, 2021

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Verified Customer

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Porsha Columbus, OH

Don‚Äôt have in person contact wit dentist

3 years ago

Reply from SmileDirectClub

Hi Porsha, thank you for leaving us a review. We want to make sure we answer any questions that customers may have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Feb. 3rd, 2021

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Verified Customer

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F. Brown Palatine, IL

Money was taken but I never received the aliners.

3 years ago

Reply from SmileDirectClub

Hello, thank you for sharing this feedback with us. We are sorry to hear about your experience thus far. We would like further assist. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Teresa cobb Mustang, OK

That did not provide service that they say they provide

3 years ago

Reply from SmileDirectClub

Hello Teresa, thank you for taking the time to leave us this feedback. We are sorry to hear that you have not had the best experience thus far. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Kelly Tampa, FL

Cannot get my email right and I have to keep calling

3 years ago

Reply from SmileDirectClub

Hello Kelly , thank you for reaching out with this feedback. We are concerned to hear that you have not been able to contact a member of our Customer Care Team. We would like to learn more about your experience. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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April Griffiths Buffalo, NY

Because they don't hold up to what they are advertising

3 years ago

Reply from SmileDirectClub

Hello April, thank you for reaching out with this feedback. We are concerned to hear about your experience thus far. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Shamyria Williams Hartford, CT

The representative was rude and unhelpful.

3 years ago

Reply from SmileDirectClub

Hello Shamyria, thanks for taking the time to leave this review. We really value this feedback and are disappointed to hear this. I would like to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 12th, 2021

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Verified Customer

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Lindsay-Khate Jose

I finished my plan and my bottom teeth are still squared

4 years ago

Reply from SmileDirectClub

Hello Lindsay-Khate, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Daniel

Unfitted product. Poor communication, bad customer service

4 years ago

Reply from SmileDirectClub

Hello David, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. We are also concerned to hear about your experience with our Customer Service. This is definitely not what we want for our customers and I certainly hope we can turn things around for you. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Crystal Flores South El Monte, CA

Horrible customer service during Covid-19

4 years ago

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Verified Customer

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Onda Woodmansee

I order my retainer 3 months ago an never received it.

4 years ago

Reply from SmileDirectClub

Hi Onda, thank you for leaving us a review. We have resolved the majority of our shipping delays, so this is concerning to see. If you need help, please give us a call at (800)-848-7566 so we can assist. Best, Madison

Mar. 5th, 2020

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M Marie Brooklyn, NY

Harlem store provided little goodie bag. Westchester provided NOTHING!

3 years ago

Reply from SmileDirectClub

Hello Marie, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 29th, 2021

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Zya Johnson Atlanta, GA

It's not 100% your teeth may not nice your better off getting braces for this kind of money you need guarantees

3 years ago Edited September 17, 2021

Reply from SmileDirectClub

Hello Zya, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a high quality service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Sep. 17th, 2021

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tena leboeuf Meridian, ID

Extremely disappointed and wishing I had never ordered. Time frames and follow thru are mediocre at best.

3 years ago

Reply from SmileDirectClub

Hello Tena, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Aug. 9th, 2021

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Pinkashes1 Pittsburgh, PA

DONT GO THROUGH UNLESS YOU WANT TO BE MISLEAD JUST TO BE TOLD YOUR NOT ELIGIBLE!!!HORRIBLE COMPANY!!!

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello, thanks for taking the time to share feedback, we are sorry for any inconvenience caused regarding the plan, before the plan is created, our team in charge needs to verify if there is not going to be anything that might compromise our customer's teeth, we hope you can understand and if you have additional questions or concerns feel free to send us an email to reviews@smiledirectclub.com and we'll be happy to assist.

May. 28th, 2021

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Greg Service jr Springfield, MO

My daughter loved these but it was a little pricey

2 years ago

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Estephanie Cole Radford, VA

Super simple and quick! Fast results, definitely recommend

3 years ago

Reply from SmileDirectClub

Estephanie, we're delighted to see this!

Dec. 2nd, 2021

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Rocio Diaz Tallahassee, FL

Very expensive compared to competitors. Pricing and effectiveness did not work for me. I had to stop.

3 years ago

Reply from SmileDirectClub

Hello Rocio, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Nov. 10th, 2021

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Allee Wassmer Lehi, UT

Smiledirect club is great pricing but quality isn’t great. No problems but just not the best.

4 years ago

Reply from SmileDirectClub

Hi Allee, we really appreciate you taking the time to leave us this review and feedback. It is always our goal to provide our customers with a high quality product. If you would like for me to assist further, please feel free to reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Oct. 7th, 2020

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2L8 iwon

Not worth the money. Honest really depends on how bad the persons teeth are.

1 year ago

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Diana Rosado Clearwater, FL

The customer service via phone after my consultation was horrible

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Diana, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jun. 25th, 2021

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Kish Timothy Salt Lake City, UT

Poor customer service, high pressure to buy misleading information.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there Kish, we are terribly sorry to hear about your experience, we would like to know more about your experience so we can avoid these kinds of situations in the future, you can send us an email to reviews@smiledirectclub.com with the details of your experience and we'll be more than happy to assist you.

Jun. 18th, 2021

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Cord Gifford Dallas, TX

Wait time to get an answer is too long!!

3 years ago

Reply from SmileDirectClub

Hi, Cord. We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Jun. 8th, 2021

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Lo Kz Detroit, MI

... Ya 🚫 Wasn’t good for me. Misleading advertisement in the text and emails

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there, thanks for taking the time for the feedback, we are sorry to hear about your experience, we would like to verify what happened and most importantly get you a solution, please send us an email to reviews@smiledirectclub.com so we can follow up on your case.

May. 23rd, 2021

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xzania brown Asheboro, NC

Very pricey but good communication and trust worthy

3 years ago

Reply from SmileDirectClub

Thanks for your review xzania, we currently offer around 60% less than a traditional orthodontist, for our customers to get the smile they are looking for, we are happy to hear you had a pleasant experience! feel free to let us know if there is anything else we can do for you by sending us an email to reviews@smiledirectcllub.com.

May. 13th, 2021

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Teddi Bokovoy Temple, TX

It has been 9 days and I have not received results of my scan or a treatment plan.

3 years ago

Reply from SmileDirectClub

Hello Teddi, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Apr. 22nd, 2021

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Yisroel Berger

I didn't sign up yet, I just went for an evaluation and they keep on harassing me to finalize

3 years ago

Reply from SmileDirectClub

Hello Yisroel, thank you for reaching out with this feedback. We are sorry to hear that you are experience a lot of communcation from us. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Clem ,

Best: price is good, access to centers in my area is good, tech interaction is good. Worst: customer service is terrible, there is a disconnect between satellite offices and corporate, difficult to find anyone above call center rep who can answer a question, no one EVER reponds to online "contact us" form; liners are sharp-edged, cause tongue to bleed and be very painful and very uncomfortable (i expect some discomfort but not this); taking much longer than expected--my teeth weren't so bad to begin--i'm on third round and almost a year into treatment, following all the rules, and still going!

4 years ago

Reply from SmileDirectClub

Hi Clem, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we pride ourselves in the care and assistance we provide to all club members and getting their ideal results. In order for us to better assist, please reach out to me directly at . Best, Jeffrey.

Jan. 16th, 2020

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NanaAfia Marfo Tallahassee, FL

pretty good they have a really nice location

3 years ago

Reply from SmileDirectClub

Nana, we really appreciate your feedback!

Nov. 8th, 2021

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Annmarie Patkovic Las Vegas, NV

Money was stolen from my account for retainers that I didn’t not request.

3 years ago Edited September 27, 2021

Reply from SmileDirectClub

Hello Annmarie, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 29th, 2021

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Fresh Start Gainesville, FL

Didn't send 3d scan of ending results of how my teeth would look.

4 years ago

Reply from SmileDirectClub

Hi there, we are concerned to hear this as we upload all 3D SmilePlans to all club members accounts once they are ready. If we can be of further assistance, please reach out to us directly at reviews@smiledirectclub.com. Best, Jeff.

Sep. 14th, 2020

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Courtni Spurrier Erlanger, KY

Reasonable prices, and responsive teams.

3 years ago

Reply from SmileDirectClub

Courtni, thank you so much for sharing.

Dec. 2nd, 2021

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Debra Griffin Wixom, MI

Teeth cannot be fixed. wasn't told why..

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Debra, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We always want to promptly address any concerns that arise. We're sorry to hear this experience did not live up to those expectations. If you are in need of further assistance, please send us an email at reviews@smiledirectclub.com. Best, Toni

Jul. 27th, 2021

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Zenobia Pruitt Spring, TX

Terrible. They made spaces between my teeth

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Zenobia, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Jul. 7th, 2021

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Casey Seeger Bothell, WA

No updates, no clue if they are showing up

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Casey, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide our customers with updates. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at reviews@smiledirectclub.com. Kindest Regards, Toni

Jun. 9th, 2021

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Jon Berlin Irvine, CA

Still waiting for aligners. Took 3d scan in March 3

3 years ago

Reply from SmileDirectClub

Jon thanks for taking the time to provide feedback, we would like to verify in more detail what is happening with your aligners, please send us an email to reviews@smiledirectclub.com so we can properly assist you, looking forward to hearing from you soon.

Jun. 2nd, 2021

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Donna New Iberia, LA

It took months to receive the Cyber Deal I was promised.

3 years ago

Reply from SmileDirectClub

Hi Donna. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 10th, 2021

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Kaycie Waldman

Customer service is the worst I have ever seen

3 years ago

Reply from SmileDirectClub

Hello Kaycie , thank you for reaching out with this feedback. We are concerned to hear about your experience with our Customer Care Team. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Kevin Fambrough Placentia, CA

Still have not heard back after initial consultation

3 years ago

Reply from SmileDirectClub

Hello Kevin, thank you for reaching out with this feedback. We are concerned to hear that you have no heard from us since your appointment. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021