Name: SmileDirectClub
Rating: 4.2

star star star star star

Devonte Nunery Washington, DC

The customer service is fast and efficient. The kits and aligners ship fast and the smile guide I had was perfect.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Devonte, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Apr. 13th, 2021

star star_border star_border star_border star_border

Michael Haram Palm Beach Gardens, FL

I was excited about joining SmileDirect Club. I received an email confirming that my scan was approved and that I will receive my retainers soon. I was making a routine call checking on status, and was told that I can only fix the upper teeth. I never received any email explaining this change or any feedback from anyone. Terrible experience

3 years ago

Reply from SmileDirectClub

Hi Michael. Thanks for taking the time to leave a review. We're concerned to hear about your experience and would love to help. Feel free to send us an email at reviews@smiledirectclub.com, so that we can assist. Best.

Apr. 13th, 2021

star star star star star_border

Mario Dellihue Detroit, MI

The level of commitment the club takes to ensure you are comfortable and satisfied is exemplary!! They really care about my SMILE!!

3 years ago

Reply from SmileDirectClub

Mario, we are so happy to read such a great review about SmileDirectClub!

Apr. 2nd, 2021

star star star star star

Chelsea Sanabria Buffalo, NY

Super easy start up process. Fast and easy impression directions. Overall .... already... amazing customer service

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there Chelsea! It is always a pleasure to assist you. Thank you so much for all the love and support

Mar. 31st, 2021

star star star star star

Tye Carter ,

The ladies that helped me were awesome and very informative and friendly. It felt like I was stopping in to see friends

3 years ago

Reply from SmileDirectClub

We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨

Mar. 28th, 2021

star star star_border star_border star_border

Randolph Gracia Winnetka, CA

I had my evaluation and paid for the services but I was not given a receipt or have hear back from the club since my appointment on 3/14/21. What is going on?? Do I need to cancel my plans to have this done?

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 28th, 2021

star star_border star_border star_border star_border

AmyR Castro Valley, CA

Awful. They told me I could do a 10-hour nighttime-only treatment and then sent me alignment treatment for 22 hours a day. This won't work for my lifestyle and when I asked them to send the 10-hour treatment, they said all I could do was cancel. Now let's see if I can get my money back. TERRIBLE service once they have your money.

3 years ago

Reply from SmileDirectClub

Hi Amy. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 23rd, 2021

star star_border star_border star_border star_border

Meagan Norcross, GA

I have been waiting on revisions since November and every single time that I’ve contacted them, they always say they haven’t received my photos, etc.... they absolutely have had them since November and I’ve re-submitted SEVERAL times

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 17th, 2021

star star_border star_border star_border star_border

Rebecca Reid Troutman, NC

Brittany neglected to inform me during my appointment that there is a $250 deposit up front. For an otherwise enthusiastic client so clearly focused on budget, this was a conscious decision and showed lack of integrity for a salesperson.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 17th, 2021

star star star star star

Musemil Quadri Tacoma, WA

I really enjoyed my visit! Everyone made me feel welcome. I am very excited to get my new smile. Thank you guys

3 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Musemil! This means the world to us.

Mar. 15th, 2021

star star star star star

RC SLATER Decatur, IL

Just great! Staff (Young lady) was very nice and helpful and friendly! I’m working on ways to get my aligners!

3 years ago

Reply from SmileDirectClub

RC, we're thrilled to see your kind review!

Mar. 15th, 2021

star star_border star_border star_border star_border

Kerrie Montalvan ,

Not impressed..... not sure why I am paying full price when I have zero change in my bottom teeth and my tops are minimal, only 4 months wear time. Price should be based on number of aligners not one price no matter what. Also only a 5% military discount is insulting...

3 years ago

Reply from SmileDirectClub

Hi Kerrie. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 10th, 2021

star star star star star

Indira Sabic St Louis, MO

The consultation was super easy and relaxed. The tech explained everything as we were doing it. Very pleased!

3 years ago

Reply from SmileDirectClub

Thank you for taking the time to share a review! We truly appreciate the support

Mar. 3rd, 2021

star star star_border star_border star_border

Lorena Genuzio Edmond, OK

I had to wait 30 minutes in the car because the system was not working. The 3D scan that I received in an email of how my final smile would look is not great. It was disappointing!! :(

3 years ago

Reply from SmileDirectClub

Hi Lorena. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 3rd, 2021

star star star star star

Shawn McMahon Wausau, WI

I did Smile Direct for my son. He's had a great experience, and he's getting a straighter smile. Great customer service

3 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 3rd, 2021

star star_border star_border star_border star_border

Julie ,

I received an $18 promotional offer for the kit. I ordered it and was charged $29.50 Another promotional offer was emailed to me stating when I returned the impressions $29.50 would be returned to me ALONG with $25. Visa gift card. I have yet to receive the $25. I don’t trust smile direct club, too many lies!

3 years ago

Reply from SmileDirectClub

Hi Julie. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 3rd, 2021

star star_border star_border star_border star_border

Lori G Palm Beach Gardens, FL

I received the way my smile would look and there was absolutely no change on the bottom, which is what I wanted to correct. I didn't see anything that would justify my doing this. Please review what you sent me because the old and new smile on the bottom are identical. Very disappointed

3 years ago

Reply from SmileDirectClub

Hi Lori. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 3rd, 2021

star star star star star

Makailah Houston, TX

They’re very quick and efficient with their work. Also, it’s a lot inexpensive then other companies and I love it!

3 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨

Feb. 25th, 2021

star star star star star_border

Karen Fung Incline Village, NV

Getting the kit and doing the imprint was pretty simple. Then receiving emails and updates on my status of my Impressions and photos was great.

3 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Feb. 23rd, 2021

star star_border star_border star_border star_border

Annette Belonga Saint Helen, MI

My first set did not fix the problem. I contacted smile direct and got new impressions done. I was excited. However, ever since sending them in I have gotten the run around. Now, I am very disappointed. I am still a bit hopeful it will all work in the end.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Feb. 21st, 2021

star star star star star

A C Bloomfield, NJ

Wonderful experience as always. Very friendly, attentive and acknowledgeable staff. Highly recommend SDC.

3 years ago

Reply from SmileDirectClub

Hi A C, thank you for the high star rating!

Feb. 19th, 2021

star star star star star

Srussell Leesville, LA

The best thing I like about the whole experience would be the 3D plan and the overall plan for my smile success.

3 years ago

Reply from SmileDirectClub

Srussell, we're so glad that we were able to go above and beyond your expectations!

Feb. 17th, 2021

star star star star star

ExtraAFNailz 219 Michigan City, IN

It came with clear instructions on how to make your impressions and how to mix the putty in the kit.

3 years ago

Reply from SmileDirectClub

Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Feb. 17th, 2021

star star star star star

Julie Marinko Visalia, CA

I had a great experience. Shante was amazing she made me feel very comfortable and at ease. Thank you Shante!

3 years ago

Reply from SmileDirectClub

Hello Julie, thank you again for taking the time to share a review! We truly appreciate the support.

Feb. 1st, 2021

star star star star star

MsMosley Duluth, GA

Very smooth process and they are very professional and detailed on personalizing your personal needs

3 years ago

Reply from SmileDirectClub

Ms. Mosley, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 19th, 2021

star star_border star_border star_border star_border

L. P. Grand Prairie, TX

I received two sets of aligners since the first set did was not sufficient. The second set did not help either. The aligners did not fit properly, and there was poor communication from the company. Now the company wants me to pay additional fees in order to move forward.

4 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, L.P. We are very concerned to hear this and want to get this issue resolved for you. Please reach out to us at 800-848-7566 for further assistance.

Jun. 11th, 2020

star star_border star_border star_border star_border

Wafie San Dimas, CA

Stay away from this company. Customer service is good, but quality of service is very bad. Will never recommend to anyone. They care about your money and nothing else. The minute you pay, that is all. After that everything takes forever to take care of you when you have an issue,

4 years ago

Reply from SmileDirectClub

Thanks so much for the review, Wafie. We always want to provide the best support possible for all Club members, so this is concerning to see. Please give us a call at (800)-848-7566 so we can help answer any questions or concerns. Best, Madison

Jun. 2nd, 2020

star star_border star_border star_border star_border

Alaniz Waddell, AZ

They can straighten your teeth. If and when your order is sent to you incorrectly your going to be waiting for 8 weeks for them to replace or fix the mistakes. If you are already in the program ensure you order your retainers 8 weeks in advance. That’s how long it’s going to take for them to make them.

4 years ago

Reply from SmileDirectClub

Hello Alaniz, we are very disappointed to hear this and do not want any club members to experience a long delay with their order. I will follow up via private message for further assistance. Best, Valerie

Dec. 26th, 2019

star star_border star_border star_border star_border

Nong New York, NY

I made a one time 100% payment, but I did not receive my box after 5-6 weeks. Later I found out that the SmileDirectClub team just cancelled the process of creating my invisible aligner without letting me know. They told me that the payment failed, which was not true :-(

5 years ago

Reply from SmileDirectClub

Hey Nong. Thanks for letting us know about this. This is not typical and is very concerning to see. Please email us at so we can assist you further. Best, Thom

Oct. 4th, 2019

star star_border star_border star_border star_border

HeretoSaveALife Atlanta, GA

The aligners are cheaply made, uncomfortable, & break easily. When you call about your issues your concerns won’t be taken seriously. Once you ask for a refund.. please don’t even bother with thinking you’re going to get your money back because you won’t. I do not recommend AT ALL. Please buy Invisalign . Save yourself the trouble

5 years ago

Reply from SmileDirectClub

Hi there. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. If you have any details you would like to add, please send us an email at . Best, Thom

Aug. 2nd, 2019

star star star star_border star_border

Victoria Mcculler Wildwood, FL

This is a bittersweet experience. I didn’t wear my retainer so I swear to an online option I saw. You get results however there’s no dentist to see you in person to make sure the adjustments are proper

2 years ago

star star star_border star_border star_border

Ashli Crowe

My final result didn’t match my smile plan even though I followed the plan exactly as prescribed. It’s impossible to get through to anyone in customer service, so I’m stuck paying $88/month for teeth that are hardly better than when I started.

2 years ago

star star star star star

Demetrace Williams Milwaukee, WI

If you want a beautiful smile, then smile direct is the way to go. I love my smile. The prices were fair and customer service was outstanding.

2 years ago Edited June 8, 2022

star star star star star

North Florida Wildliife Center Tallahassee, FL

Easy, delivered right to your door. Saves a lot of time and hassle. More comfortable than other brands of teeth correctors I have tried

2 years ago

star star star star star

Jackie S Macomb, MI

I like the easy and speedy process of SmileDirectClub. Everything has gone much quicker than I expected to receive my aligners.

2 years ago

star star star star star

Alexis Lopez FL

Shout out Sasely! She was super sweet and made me feel comfortable throughout the whole process. She knows what she’s talking about!! Periodddd.

3 years ago Edited November 3, 2021

Reply from SmileDirectClub

Alexis, we're proud of our team – thank you so much for the shout-out!

Oct. 8th, 2021

star star star star star

Ninety Expert Tallahassee, FL

I have been using smile direct club for a few weeks and I have to say that it does work wonders! It is extremely easy to use!

4 years ago Edited September 14, 2021

Reply from SmileDirectClub

Happy to hear it!

Oct. 30th, 2020

star star star star star_border

Tracy Hill Draper, UT

I thought my invisible braces were pretty expensive from this brand but I am happy with my results so I think it was worth it. They were very helpful.

5 years ago

Reply from SmileDirectClub

Hey Tracy. Thanks for the feedback. We try our best to be as competitive as possible, as we are 60% less the price of other teeth straightening options. Please let us know if we can do anything to assist by reaching out at (800) 688-4010.

Jul. 8th, 2019

check_circle

Verified Customer

star star star star star_border

Matt Waconia, MN

Alingers needed trimming to prevent digging into gums

3 years ago

Reply from SmileDirectClub

Hi Matt. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at reviews@smiledirectclub.com so that we can assist further.

May. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Hanieh Tasalloti

It doesn't help to straighten your teeth 100%. It only helps 70%.

3 years ago

Reply from SmileDirectClub

Hi Hanieh, thank you for taking the time to leave a review! Please give us a call, and we'd be happy to assist further.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Margo Union, NJ

It was a smooth process with a lot of customer support.

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Travis Miller Philippi, WV

Great service, good results, fair price.

3 years ago

Reply from SmileDirectClub

Thanks a million, Travis!

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Gary Merz Oceanport, NJ

It was a very smooth process from start to finish

3 years ago

Reply from SmileDirectClub

Hi Gary, we appreciate you taking the time to leave us this feedback.

Feb. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jose Romero Sarasota, FL

I‚Äôm not seeing any improvement, I‚Äôm actually seeing my teeth shift in weird ways

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com so we can continue assisting you to get the smile you deserve, looking forward to hearing from you soon.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Sandra L Wallach Malibu, CA

Easy access, efficient evaluators, 3 value.

3 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Sandra! Thank you so much.

Feb. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda nigh Kearney, MO

TERRIBLE customer service. Frustrating due to lack of direct phone contact to billing, cancellation departments!

3 years ago

Reply from SmileDirectClub

Hello Brenda, thank you for taking the time to leave us this feedback. We are sorry to hear about your experience with contacting our Customer Care Team. We apologize for any frustration, as this is definitely not how we want our customers to feel when trying to express concerns. We would like to learn more about your experience. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

check_circle

Verified Customer

star star star star star_border

marie a jamesi Honolulu, HI

I don't have to go visit appointment every month.

3 years ago

Reply from SmileDirectClub

Hello Marie, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Vincent Settecasi Hallandale, FL

Senseless pricing, same price for someone with very slight correction as someone who needs over a year of corrections

3 years ago

Reply from SmileDirectClub

Hello Vincent, thank you for reaching out to us with your concerns. We are sorry to hear about your concerns with the pricing of the aligners. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Christopher J Kaercher

still awaiting my wife's aligners (have heard nothing from S.D.)

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Christopher, thank you so much for the positive review!

Jan. 20th, 2021

check_circle

Verified Customer

star star star star star_border

katherine turner Lake Grove, NY

Product is as stated. Works great. Beautiful packaging.

3 years ago

Reply from SmileDirectClub

Hello Katherine, your wonderful feedback and rating mean a lot to us.

Jan. 20th, 2021