SmileDirectClub
6.6
Overall Score
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Kevin Fambrough Placentia, CA
Still have not heard back after initial consultation
4 years ago
Reply from SmileDirectClub
Hello Kevin, thank you for reaching out with this feedback. We are concerned to hear that you have no heard from us since your appointment. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona
Jan. 20th, 2021
tom smith Temecula, CA
They took my money and I never go my aligners
4 years ago
Reply from SmileDirectClub
Hello Tom, thank you for taking the time to leave us a review. I am concerned to hear that you have not received your aligners. I would be more than happy to look into this and assist. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni
Sep. 29th, 2020
Christian Lien Des Moines, IA
They sent my aligners to the wrong address.
5 years ago
Reply from SmileDirectClub
Hi Christian, thanks for leaving us a review. We're concerned to see this and would love it if you shared any additional feedback about your experience with us. Please send us an email at so that we can make sure your feedback is heard. Best, Thom
Aug. 8th, 2019
Brianna Everett, WA
I received a product that does not fit .
6 years ago
Reply from SmileDirectClub
Hi, Brianna. Thank you for your feedback. It's always our goal to provide safe and healthy treatment to all of our customers. Our dental team is available to advise over any concerns, and we hope you will reach out to them directly at . Thanks, Thom
Jul. 8th, 2019
