Name: SmileDirectClub
Rating: 4.2

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Annie D. Laibhen Bay Shore, NY

Customer service did an awesome job solving the issues. Will definitely recommend

3 years ago

Reply from SmileDirectClub

Glad to hear about your awesome experience! thanks for the recommendation.

Jun. 5th, 2021

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Bri Baltimore, MD

Mercy was very informative and helpful. I’m very excited to start this journey!

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hey Bri, this is so exciting to hear! We are thrilled about this feedback.

Jun. 2nd, 2021

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Anastasia Lavrukhina Winnipeg, MB

I was promised 5-7 days to get my treatment plan. It's been more than 3 weeks since my impressions were received and I have not heard from you. I'm afraid to ask how long it will take to receive my aligners.

3 years ago

Reply from SmileDirectClub

Thanks for sharing your feedback, we are sorry for the unexpected delay, we would like to verify what could've happened to your treatment plan, please send us an email to reviews@smiledirectclub.com so we can follow up with you.

Jun. 2nd, 2021

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Ashley Smith

There is no requirement for you to make sure your teeth are healthy nor gums. There should be a requirement that a dental record is shown and everything is ok before aligners are given

3 years ago

Reply from SmileDirectClub

Hi there, thanks for taking the time to provide feedback, we are sorry to hear about your experience and would like to help you as much as we can, there are several considerations before approving a treatment plan, the Scan or Impression Kit needs to be done to determine if the aligners are not going to cause any issue with the teeth if everything is good to go our team in charge will create the plan, please accept our apologies if this caused any inconvenience, you can always send us an email to reviews@smiledirectclub.com and we'll be more than happy to assist you with any questions you have.

May. 29th, 2021

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Kimberly Beavers League City, TX

I really love that every thing is so organized. Every one is so helpful and nice!

3 years ago

Reply from SmileDirectClub

Glad to hear back from you Kimberly, thanks for your kind review!

May. 16th, 2021

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Michael Scott Price Springfield, MO

Very easy and quick! They were nice and helpful and made sure to explain everything well

3 years ago

Reply from SmileDirectClub

Hi Michael, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

May. 11th, 2021

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Erica Kelly Philadelphia, PA

My results took over 3 days to get approved and once my 3D scan came back to watch I noticed that nothing changed for my bottom gap teeth at all.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Erica, we are sorry to hear about the unexpected delay, we are currently working with a time frame of 72 hours to create the plan, we can also have a second check on your plan, feel free to sends us an email to reviews@smiledirectclub.com and we'll be more than happy to assist you.

May. 9th, 2021

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Korinna Lynn Wyoming, NY

The impression kit was easy to use and easily understood. However, due to back up my aligners are being delayed :(

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Korinna, thanks for your review, we are sorry to hear about the delay, we'd like to verify what happened and most importantly give you a solution, send us an email to reviews@smiledirectclub.com and we'll gladly assist.

Apr. 30th, 2021

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Sam Stocks Washington, DC

Horrible service, took about a month past my visit to figure out the status of my order. Unacceptable! It wasn’t processed or anything for a whole month unless I consistently reached out.

3 years ago

Reply from SmileDirectClub

Hi Sam, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Apr. 29th, 2021

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Jelena Houston, TX

Very unprofessional, they have no sense of urgency and my experience with smile direct club has made me choose an actual orthodontist who will listen and actually address my primary concern.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi, Jelena. We are very sorry for all the inconveniences. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Apr. 20th, 2021

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Josephwonzer Dallas, TX

It wasn't too bad wasn't too good but it was great I enjoyed being there in seeing my 3-D print was cool

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Joseph, thank you so much for your high rating!

Mar. 31st, 2021

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Jorge Bejarano Trenton, NJ

Everything was great, Erica explained everything to me and answered all my questions!

3 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 31st, 2021

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julissa marta Huntington, IN

Smile Direct Club responded very quickly in providing me a new kit that actually fitted.

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback, we’re really appreciated it. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Mar. 28th, 2021

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Selective2 Clinton, MD

The cleanliness, professionalism and speed of the whole process was very satisfying.

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback, we’re really appreciated it. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Mar. 28th, 2021

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Christina Clary ,

Disappointed. Went in specifically for my bottom tooth was ready to pay 2k they called and said they can only Fix the top. I had high hopes. Time to get dental insurance and get it next year through am orthodontist

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Mar. 28th, 2021

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Lisa Parker Jackson, MS

Instructions were great!! No problems what so ever with any part of the process!

3 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 26th, 2021

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Andy Garcia ,

I had a great experience. The rep was very friendly and explained every thing in great detail.

3 years ago

Reply from SmileDirectClub

Andy, thank you so much for your high rating!

Mar. 23rd, 2021

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Candice Anderson Westminster, CA

Andrea was very sweet, inviting and pleasant. I felt like I was talking with a friend.

3 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 23rd, 2021

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Jim T Nashville, TN

Super helpful crew. Loved the iTero experience and loved the gifts I left with :D

3 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Jim. We are always here for you!

Mar. 20th, 2021

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Alicia Montoya Castle Rock, CO

I had an amazing experience! Rainy was so sweet and helpful. I would recommend this to anyone.

3 years ago

Reply from SmileDirectClub

Alicia, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 17th, 2021

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Julie Estes Austin, TX

Friendly and welcoming. Answered all of my questions and was very patient! Thank you!

3 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Julie.

Mar. 15th, 2021

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David Crouse Raleigh, NC

Very disappointed that after doing pictures and impressions they said they couldn’t correct bottom teeth crowding but their website photos show similar crowding success stories. My Invisalign dentist says no problem.

3 years ago

Reply from SmileDirectClub

We're very disappointed to hear about this experience, David. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Mar. 15th, 2021

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Alexis Pollard ,

Very smooth process on the impression kit looking forward to getting my aligners!

3 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 11th, 2021

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Drew Blass Philadelphia, PA

Great information & very efficient. Erica was a big help in guiding my decision to perfect my smile!

3 years ago

Reply from SmileDirectClub

Drew, we really appreciate your feedback!

Mar. 10th, 2021

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Maurita Sutherland Havre, MT

I just did my impressions and everything went well so far! Can't wait to start my journey!

3 years ago

Reply from SmileDirectClub

Hi Maurita, we appreciate you taking the time to leave us this feedback

Mar. 10th, 2021

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diane hisiger Boca Raton, FL

I'm so disappointed. I sent the impressions in six weeks ago and I still don't have my new aligners. The first set didn't work and these are my touch ups which I'm paying additional money for.

3 years ago

Reply from SmileDirectClub

Hi Diane. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 8th, 2021

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Sawyer Rasmussen Bountiful, UT

It took 2.5 hours, the staff was not professional and pushy. I have straight teeth but a cross bight. They assured me it could solve the problem, but when I got my plan back, it will not!

3 years ago

Reply from SmileDirectClub

Hi Sawyer. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Mar. 8th, 2021

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Samantha W. Las Vegas, NV

Quick and simple! Excellent customer service! Very detailed information of how the process works!

3 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 3rd, 2021

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Liliya Columbus, OH

It took over 2 weeks to receive my treatment plan via email. The 3D treatment plan doesn’t show much improvement for my teeth, almost no changes for my bottom teeth. Not worth paying $2000

3 years ago

Reply from SmileDirectClub

Hi Liliya. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to reviews@smiledirectclub.com so we can better assist you.

Feb. 23rd, 2021

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L Jean Minneapolis, MN

The staff was top notch! Answered all of my questions. Great overall experience.

3 years ago

Reply from SmileDirectClub

Hi there! It is always a pleasure to assist you. If you need any additional support, remember that we are here to assist, just send us an email to: reviews@smiledirectclub.com

Feb. 19th, 2021

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Jean-Claude Fhal ,

I really liked the young woman who took care of me. She was very friendly and efficient.

3 years ago

Reply from SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Feb. 17th, 2021

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nicole gawronsky Los Angeles, CA

Their customer service is the worst I have ever experienced in my life. And Im 35 years old. They did not fix my teeth and refused a refund. Please beware of this company. Use another company even if they are more expensive.

4 years ago

Reply from SmileDirectClub

Hi Nicole, thank you for leaving us a review. All customers are eligible for a full refund for returning their aligners within the first 30 days of receiving them. After this point, customers are eligible for a re-evaluation at no cost to them, so we can help them get a smile they love. If you need any assistance, please give us a call at (800)-848-7566 so we can help. Best, Madison

Mar. 5th, 2020

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Lacee Jessop Hurricane, UT

2 sets of WRONG TRAYS! Being put on hold for 45 minutes for the “resolutions” department and never getting thru to them SPEAKS VOLUMES of how many people are having problems with this company along with me!

4 years ago

Reply from SmileDirectClub

Hello Lacee, we're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, I will send you a private message to further assist. Best, Valerie

Dec. 26th, 2019

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Billie mcginnis Jackson, MS

Great experience The lady that Assist me was very nice and. Her wording was clear!

4 years ago

Reply from SmileDirectClub

Billie, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Dec. 16th, 2019

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Jasmine Indianapolis, IN

Complete wast of time. Very rushed, lazy, orthodontal work. Extremely disappointed with the result they provided. They don;t do much of anything; you might as well go get regular braces. Not worth it. Awaiting my refund

5 years ago

Reply from SmileDirectClub

Hi Jasmine. Thanks for leaving us a review. We appreciate the feedback. We typically treat mild to moderate spacing, crowding, and general alignment concerns. Depending on the customer's concerns, clear aligner treatment may or may not be the right treatment for them. We're concerned to hear about your experience. If you have any additional concerns, feel free to send us an email at so that we can help. Best, Thom

Sep. 25th, 2019

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shawne bradley San Francisco, CA

The SmileDirectClub was an amazing product. So easy to use, so easy to understand. Amazing results!

2 years ago

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xabriah glenn-young Tallahassee, FL

I feel they have good rates to an alternative route to braces. Though the rates are good you still spend just about the same amount

3 years ago

Reply from SmileDirectClub

We love providing a cost-effective option for our customers. Thanks, Xabriah.

Oct. 26th, 2021

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Nathan Broomfield, CO

This experience with smile direct club has not been the best. My dentist informed me that the quick movement that the retainers cause has caused my gums to recede, and for my gums to occasionally bleed.

4 years ago

Reply from SmileDirectClub

Hello Nathan, thank you for taking the time to leave this review. This is very concerning to see and we apologize for the experience you have had. If a club member has any issues during their smile journey that is dental related, we want make sure they are able to speak with our Dental Team immediately. Please reach out to me at reviews@smiledirectclub.com. Kindest Regards, Toni.

Sep. 22nd, 2020

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Kallie Chappell Salt Lake City, UT

I got my scan for the trays done in person with a doctor so I thought it would be way better than an at home impression kit. Boy was I wrong. They scan me wrong and none of my trays fit. When I tried to get help they told me to legit cut my trays. And would take weeks to respond to emails.

4 years ago

Reply from SmileDirectClub

Hello Kallie, this is saddening to hear as we do not want anyone to receive aligners that do not fit properly. In order to better assist, I will be following up via private message. Best, Valerie

Feb. 21st, 2020

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Jason Draper, UT

I liked using Smile Direct Club because of their price. They were affordable and the results of the invisible braces were great.

5 years ago

Reply from SmileDirectClub

//5

Jul. 8th, 2019

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Verified Customer

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Courtney Lukitsch Cortez, FL

Aligners didn't fit right or work properly for me

3 years ago

Reply from SmileDirectClub

Hello Courtney, thank you for leaving us a review. We always want to promptly address any concerns that arise. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Feb. 22nd, 2021

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Verified Customer

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Marie Osuna Fort Lauderdale, FL

Lack of communication with my order. I had to contact you after 2 month.

3 years ago

Reply from SmileDirectClub

Hello Marie, thank you for taking the time to leave us this feedback. We are concerned to hear that you have not received communication from our Customer Care Team. We strive to ensure that all of our customers feel acknowledged and understood, and we are sorry that this was not the case for you. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Corinne Robinson Peoria, AZ

Excessive marketing communication. Not enough clinical contact in comparison

3 years ago

Reply from SmileDirectClub

Hello Corinne, thank you for taking the time to leave us this feedback. We are sorry to hear about your experience thus far. Our Dental Team is available ny phone or online chat from 7am to 8pm CST Monday-Friday. We would like to learn more about your experience. Please feel free to reach out to me directly at reviews@smiledirectclub.com for further assistance. Best, Fiona

Jan. 25th, 2021

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Verified Customer

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Mike Palo Alto, CA

3D scan result was not satisfactory. Teeth gaps exist, that too, big ones. No results.

3 years ago

Reply from SmileDirectClub

Hello Mike, thank you for providing us with this feedback. We are sorry to hear that you are not fully satisfied with your results. Most of our customers are eligible for a touch-up request in order to achieve their smile goals. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 25th, 2021

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Verified Customer

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Sanjana Kandimalla Dayton, OH

Aligners don't fit properly. They are very tight and are more in length than my teeth.

3 years ago

Reply from SmileDirectClub

Hello Sanjana, thank you for reaching out to us with this feedback. We are sorry to hear that your aligners are not fitting properly and causing you discomfort. I would love to learn more about your experience and assist you with this concerns. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Sandra Travis Bonita Springs, FL

I found SmileDirectClub to be inadequate for the service they advertised

3 years ago

Reply from SmileDirectClub

Hello Sandra, thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far. I would like yo learn more about your concerns. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Jose

The price to start and monthly payments are to high

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Jose, thank you for reaching out with this feedback. Here at SmileDirectClub we use custom aligners to straighten smiles for 60% less than braces, because we send our aligners directly to you. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Madison Greenwood, AR

I wish I could give zero, led me on and couldn't even fix my teeth after spending money on extras

3 years ago

Reply from SmileDirectClub

Hello Madison, thank you for taking the time to leave us this review. We are sorry to hear that you did not achieve the smile that you deserve. Most of our customers are eligible for a touch-up request in order to achieve their smile goal. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Hugo Tustin, CA

Company sent me wrong aligners. I asked for overnight aligners and they sent me daytime aligners.

3 years ago

Reply from SmileDirectClub

Hi Hugo, thank you for taking the time to leave us this feedback. We always want to promptly address any concerns that arise. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 19th, 2021

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Verified Customer

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Shanil Pennsburg, PA

Could not get update as the representative was facing delays

3 years ago

Reply from SmileDirectClub

Hi Shanil, we always want to promptly address any concerns that arise. I would like to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 12th, 2021