Name: SmileDirectClub
Rating: 4.2

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Kristian F Krempel Tampa, FL

I was very disappointed in the visit and hardcore sales tactics- I never received the promised items for coming in

3 years ago

Reply from SmileDirectClub

Hello Kristian, thank you for taking the time to leave us this review. We are conconcerned to here about your experience thus far. We would like to learn more about your concerns. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Larissa HERNANDEZ Concord, CA

Good quality, still waiting for the result

3 years ago

Reply from SmileDirectClub

Larissa, we are so happy to read such a great review about SmileDirectClub!

Jan. 20th, 2021

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Curtis Neal Thetford

You guys pretty much leave customers out to dry for insurance coverage.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Curtis, thank you for taking the time to leave us this feedback. We are sorry to hear about your experience with our Customer Care Team. This is definitely not the experience we want our customers to have. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Nicole Lawrence

Agreement with me was not honored, like the sales representative told me.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Nicole, thank you for taking the time to leave us this feedback. We always want to promptly address any concerns that arise. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 19th, 2021

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Tamieka Gray

Friendly and helpful staff in person and over the phone.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Happy to hear this, Tamieka! We appreciate that you took the time to share some kind words.

Jan. 12th, 2021

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Cynthia

Sometimes I had painful with my dental splint

4 years ago

Reply from SmileDirectClub

Thank you for the review, Cynthia. Some discomfort can be expected during any teeth straightening treatment, but our Customer care and Dental teams are always available to help answer any questions or concerns. Feel free to give us a call at (800)-848-7566 if we can help with anything at all. Best, Madison

Nov. 3rd, 2020

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Marie Fortin-Deschenes

because you are very professional and attentive

4 years ago

Reply from SmileDirectClub

Marie, we're delighted to see this!

Oct. 27th, 2020

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Chloe

Great marketing and packaging, easy to use

4 years ago

Reply from SmileDirectClub

Chloe, we really appreciate your feedback!

Oct. 27th, 2020

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Lisa

I see no progress in smile the retainer doesn't fit according to what you describe

4 years ago

Reply from SmileDirectClub

Hi Lisa, we really appreciate you taking the time to leave this review. I am very sorry to hear that your retainer is not fitting properly. We want to make sure we provide you with a retainer that fits. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Oct. 19th, 2020

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Arlana Hutchinson

So far it's been a good experience. Love the reminders.

4 years ago

Reply from SmileDirectClub

Arlana, thank you so much for sharing.

Oct. 20th, 2020

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Ken

My teeth are straighter but now I have gaps and my tooth is still loose.

4 years ago

Reply from SmileDirectClub

Hello Ken, thank you for taking the time to leave us this review. I am sorry to hear that you are not 100% satisfied with your smile. We strive to ensure that our customers achieve the smile they deserve. We would love to assist further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 23rd, 2020

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Harold Zimmer

Great customer service and great products.

4 years ago

Reply from SmileDirectClub

Harold, thank you for the high star rating!

Sep. 23rd, 2020

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J

Smooth and easy way to straighter teeth.

4 years ago

Reply from SmileDirectClub

J, we really appreciate your feedback!

Sep. 22nd, 2020

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Nana Afari-Gyan Greensboro, NC

Smooth process and feedback to questions asked.

4 years ago

Reply from SmileDirectClub

Thank you so much for the review, Nana!

Sep. 9th, 2020

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Joni Sherwood Castle Rock, CO

Exactly as promised! Easy. So affordable!

4 years ago

Reply from SmileDirectClub

Thanks a million, Joni!

Sep. 9th, 2020

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Lynne Harding Okatie, SC

Aligners are a poor fit, wearing raw spots into gums and cheeks

4 years ago

Reply from SmileDirectClub

Hello Lynne, thank you for leaving us this review. We are concerned to hear that the aligners are causing you some discomfort. You can smooth them out by taking an emery board and filing them in one direction to the ideal comfort. If filing the aligners is not helpful, your aligner may need some additional modification to help provide a better fit. If these suggestions do not help resolve the fit concern, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Lisa Searer Silverdale, WA

Results good- not great and I have a gap on bottom row that wasn't there before

4 years ago

Reply from SmileDirectClub

Hello Lisa, thank you for taking the time to leave us this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Maria Barajas Kerman, CA

My teeth did not give me the results SmileDirectClub demonstrated to me!

4 years ago

Reply from SmileDirectClub

Hello Maria, thank you for the feedback. We are concerned to hear that you are not 100% satisfied with your end results. Most of our customers are eligible for a re-evaluation in order to achieve the smile they deserve. I would like to assist further and learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Andreas Gurnee, IL

Economical solution for straightening your teeth

4 years ago

Reply from SmileDirectClub

This is what we're here for, Andreas!

Aug. 3rd, 2020

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Bobbi Green Las Vegas, NV

Bottom teeth still crooked and ended up with two loose teeth from wearing them!

4 years ago

Reply from SmileDirectClub

Hello Bobbi, thank you for the feedback. I am sorry to hear that you are not fully satisfied with your smile yet, and that the aligners caused some of your teeth to become loose. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Elizabeth Martin Carmel, IN

Easy, fast & inexpensive compared to most plans

4 years ago

Reply from SmileDirectClub

Thank you so much for the review, Elizabeth!

Aug. 3rd, 2020

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Jane Golden Occidental, CA

Good results but not easily available assistance.

4 years ago

Reply from SmileDirectClub

Hello Jane, thank you for the feedback. It's always our goal to provide helpful and effective service to all our customers, and we are sorry to hear that you did not receive this kind of assistance. I would love to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Janelle Kirchner Somerset, WI

We were pleased beyond our expectations until we had a problem. Now we can't get the appropriate help.

4 years ago

Reply from SmileDirectClub

Hello Janelle, thank you for taking the time to leave us this feedback. We are sorry to hear that you have not had the best experience thus far. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Kathy Fotterall

I has been good. On time. All questions answered.

4 years ago

Reply from SmileDirectClub

Kathy, thank you so much for sharing.

Jul. 28th, 2020

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Jeanette Jackson-Prince

Quick to respond to questions and complaints

4 years ago

Reply from SmileDirectClub

Jeanette, we really appreciate your feedback!

Jul. 28th, 2020

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Kayle Perkins

My smile didn't change that much and my bite is worse than when I started.

4 years ago

Reply from SmileDirectClub

Hello Kayle, thank you for the feedback. We are concerned to hear that you did not achieve your smile goal. We strive for 100% satisfaction and absolutely want to give you the smile you deserve. I would like to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Lynn Youngblood

My smile did not turn out like the pictures that they showed me. They have been unresponsive to my inquiries.

4 years ago

Reply from SmileDirectClub

Hello Lynn, thank you for taking the time to leave us this feedback. We are sorry to hear that you are not 100% satisfied with your smile. Most of our customers are eligible for a re-evaluation. I would like to learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Shauntal C.

Nice and easy consultation along with accurate scanning.

4 years ago

Reply from SmileDirectClub

Hello Shauntal, thank you so much for sharing.

Jul. 21st, 2020

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Dawn Adams

I was not told the she would have to replace her container every 6 months.

4 years ago

Reply from SmileDirectClub

Hello Dawn, thank you for your feedback. The Retainers are made of a thicker plastic than your aligners, but just like your aligners they will wear over time. It is advised to replace your Retainers every 6 months to ensure that they retain your smile. Best, Fiona

Jul. 21st, 2020

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W Petroski

I am on my last aligner and the gap in my front teeth is still there.

4 years ago

Reply from SmileDirectClub

Hello, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Mark Anibal

Not completely satisfied with response levels for continued service

4 years ago

Reply from SmileDirectClub

Hello Mark, thank you for taking the time to leave us with this feedback. I am very sorry to hear you have not had the best experience thus far. This is definitely not what we want for our customers and I certainly hope we can turn things around for you. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Evelyn

They work partially. Closed some spaces but not the biggest one.

4 years ago

Reply from SmileDirectClub

Hello Evelyn, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Dasia

Really smooth and quick process from beginning to end

4 years ago

Reply from SmileDirectClub

Dasia, thank you so much for your high rating!

Jul. 22nd, 2020

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Nicole

Needed a reevaluation as one tooth was still not straight

4 years ago

Reply from SmileDirectClub

Hello Nicole, I am glad to hear we were able to assist you through the re-evaluation and give you the smile you deserve.

Jul. 21st, 2020

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Alonzo

I wasnâ€šÃ„Ã´t 100% satisfied with final smile results.

4 years ago

Reply from SmileDirectClub

Hello Alonzo, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Seaum Anam

Most of my teeth were straightned but not all of them

4 years ago

Reply from SmileDirectClub

Seaum, thank you so much for taking the time to share! We truly appreciate seeing this.

Jul. 23rd, 2020

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Michelle

I feel I shouldv had an extra month or 2 of aligners

4 years ago

Reply from SmileDirectClub

Michelle, thank you for taking the time to leave this review. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 22nd, 2020

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Eleni Miller Valley Village, CA

it was easy and reasonabley priced. And it worked!

4 years ago

Reply from SmileDirectClub

Eleni, we love seeing this!

Jun. 11th, 2020

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Dustin bush Folkston, GA

Teeth are not all the way straight. Will need to do another round

4 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Dustin. We are very concerned to hear this and want to get this issue resolved for you. Please reach out to us at 800-848-7566 for further assistance.

Jun. 11th, 2020

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sarah moon Murfreesboro, TN

super fast, not painful like braces, easy to keep up with

4 years ago

Reply from SmileDirectClub

Sarah, we love seeing this!

Jun. 11th, 2020

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Melody Emenyonu Aurora, CO

It was good an easy but minimal interpersonal support

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Melody. Our support and dental teams are available 24/7 to assist with any concerns.

Jun. 2nd, 2020

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HOWARD GALPERSON Dana Point, CA

All is great other then I misunderstood the retainer costs.

4 years ago

Reply from SmileDirectClub

Thanks so much for the feedback, Howard!

Jun. 2nd, 2020

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Kelly Smith Wilmington, DE

The time estimated for the correction was very true.

4 years ago

Reply from SmileDirectClub

We appreciate the review, Kelly!

Jun. 2nd, 2020

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Yandira Perez Greensboro, NC

They straightened my teeth but there is still an over gap

4 years ago

Reply from SmileDirectClub

Thanks for the review, Yandira. If customers have any concerns with their results, we're here to help answer any concerns and can be reached at (800)-848-7566.

Jun. 2nd, 2020

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Teresa Hendrix Bethel Springs, TN

I still have some crooked teeth at the end of my treatment

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Teresa. If a customer isn't happy with their results, we can always look into a re-evaluation at no cost to them. Please give us a call at (800)-848-7566 so we can assist.

Jun. 2nd, 2020

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Angelica Garcia Saint Louis, MO

My teeth aren’t 100% straight and it hurts to bite down or close my teeth

4 years ago

Reply from SmileDirectClub

Thanks for the review, Angelica. If customers aren't happy with their results, we can always look into a re-evaluation at no cost to them. Please give us a call at (800)-848-7566 so we can help. Best, Madison

Jun. 2nd, 2020

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Kerry Plank

Good product, but the customer service is lacking on email requests.

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Kerry. Our Club members are always our top-priority, so we're concerned to hear this. Feel free to give us a call at (800)-848-7566 if you need anything. Best, Madison

Apr. 21st, 2020

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Hussian Bahdela

They are nice and helpful and affordable

4 years ago

Reply from SmileDirectClub

Thank you so much, Hussian!

Apr. 7th, 2020

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Katherine Cyphers

Every time i put new liners in I can tell the difference

4 years ago

Reply from SmileDirectClub

Hi Katherine! We're thrilled to see this.

Apr. 7th, 2020

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michael kraynanski

bad customer service. poor aligner fitment. 4 month plan turned into 9+ months because of their mistakes

4 years ago

Reply from SmileDirectClub

Hi Michael, we care deeply about our club members and want them to feel trusting of our services. We have a wonderful customer service support team who would be happy to answer any questions or concerns. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 23rd, 2020