Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Sarah G.

The entire process and treatment was super easy and convenient.

4 years ago

Reply from SmileDirectClub

Hello Sarah, we really appreciate your feedback!

Mar. 23rd, 2020

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Verified Customer

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Mykiela Huxtable

Signing up was easy, the 3D scan was simple, and the products are great.

4 years ago

Reply from SmileDirectClub

Hi Mykiela, we're delighted to read your review!

Mar. 23rd, 2020

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Verified Customer

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Kathy

Nice folks to deal with. Great value compared to other aligners..

4 years ago

Reply from SmileDirectClub

Hi Kathy, now that's an honor! Thank you so much.

Mar. 17th, 2020

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Verified Customer

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Tracey Barber

All my teeth are not straight . I wore the things in my teeth as directed 22 hours a day. I received emails saying my teeth look great yet they never saw my teeth b

4 years ago

Reply from SmileDirectClub

Hello Tracey, additional aligners are available if one is not completely happy with their final results. Our goal is for each and every club member to be in love with their new smile. Additional assistance is available by giving us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Preslee Douglas

Great treatment! My last set of retainer did not fit and cut my mouth really bad!

4 years ago

Reply from SmileDirectClub

Hi Preslee, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 so we can further assist.

Mar. 10th, 2020

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Verified Customer

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Mia Seitz

Friendly service. Easy to use. Clear instructions. Good results. Affordable.

4 years ago

Reply from SmileDirectClub

Thanks a million, Mia!

Mar. 10th, 2020

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Verified Customer

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Ty Zajic

Quick, simple, effective, and cost effective. Definitely worth the investment.

4 years ago

Reply from SmileDirectClub

Ty, we love seeing this!

Mar. 10th, 2020

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Verified Customer

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Hiten Patel

Great service, quick on finding ways to resolved problems with aligners

4 years ago

Reply from SmileDirectClub

Thanks for the positive review, Hiten!

Mar. 10th, 2020

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Verified Customer

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LaToya J. R.

Very convenient locations and the liners are designed perfectly for my teeth

4 years ago

Reply from SmileDirectClub

We are so happy to hear this!

Mar. 10th, 2020

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Verified Customer

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Sasha

Got a smile I wanted in 6 months without having to be deep in debt!

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you, Sasha!

Mar. 10th, 2020

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Verified Customer

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Rebecca Craft

They were fast, easy and very affordable. And I'm very pleased with my results.

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 10th, 2020

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Verified Customer

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Matthew

Good product, worked as advertised friendly customer service

4 years ago

Reply from SmileDirectClub

Happy to hear this, Matthew! We appreciate that you took the time to share some kind words.

Mar. 10th, 2020

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Verified Customer

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Audrey Sullivan

Liked the fact that I could this from home. I'm very pleased with results

4 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Audrey! This means the world to us -- thank you so much.

Mar. 10th, 2020

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Verified Customer

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Katrina Smith

Because it didn't fix my teeth the way they presented and I'm wasting my money and I order my retainers and never received them and paid $100. THIS IS UNACCEPTABLE

4 years ago

Reply from SmileDirectClub

Hello Katrina, anyone that does not love their results once they have completed their smile plan, can request a re-evaluation for further alignment. We do not like to hear when a club member experiences a delay with their order and we do everything we can to get it resolved in a timely manner. For additional assistance, we can be contacted at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Marilyn

They were very efficient and knew what they were doing because it worked.

4 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Marilyn.

Mar. 10th, 2020

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Verified Customer

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Stephanie H.

They have been very helpful and have helped me every step of the way

4 years ago

Reply from SmileDirectClub

Thank you for the support, Stephanie!

Mar. 10th, 2020

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Verified Customer

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Robert Miller

"reasonable cost, easy 1 and only visit, product easy to use, IT WORKS!

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 10th, 2020

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Verified Customer

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Diane Hobbs

whenever I had a question or concern they were ready and willing to answer me.

4 years ago

Reply from SmileDirectClub

We're proud of the level of care our team provides. Thank you for the feedback, Diane!

Mar. 10th, 2020

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Verified Customer

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Daniela Barata

GREAT SERVICE, timeliness, no issues, loved the results very quick

4 years ago

Reply from SmileDirectClub

That's what we like to hear, Daniela!

Mar. 10th, 2020

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Verified Customer

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Gianna Mckenna

My treatment is taking longer than 6 months and I haven't seen a difference since I got extra aligners.

4 years ago

Reply from SmileDirectClub

Hi Gianna, we want all club members to achieve the smile they desire. Whenever one is experiencing issues with their clear aligners, we have a wonderful dental team that would love to assist. For further assistance, please reach out to 800-689-0053. Best, Mae.

Mar. 12th, 2020

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Verified Customer

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Carmelle Jean-Francois

Smile Direct is conveninet, friendly, no fuss, accurate and affordable.

4 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Carmelle.

Mar. 10th, 2020

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Verified Customer

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Joy Brown

The process was very easy and efficient. I had minimal discomfort.

4 years ago

Reply from SmileDirectClub

Joy, thank you so much for the positive review!

Mar. 10th, 2020

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Verified Customer

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Katrina Flowers

Everyone is so caring, helpful,and they really make you feel welcomed.

4 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Katrina.

Mar. 10th, 2020

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Verified Customer

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Leilani McMurtrey

Quick easy correction plan that is 1/3 of the price of other options

4 years ago

Reply from SmileDirectClub

We're delighted to read this!

Mar. 10th, 2020

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Verified Customer

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Rene De Leon

It was quick, easy, and straightforward. It actually worked and fixed my teeth

4 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Rene.

Mar. 10th, 2020

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Verified Customer

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Jill

Great customer service, product. No problems or pain. Extremely satisfied.

4 years ago

Reply from SmileDirectClub

Thank you for the kind words, Jill!

Mar. 10th, 2020

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Verified Customer

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S Ritchie

Easy to get aligners and connect with them. No need for office visits.

4 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thank you so much!

Mar. 10th, 2020

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Verified Customer

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Linda Guzman

Good and knowledgeable customer service, daughter is happy with her new smile

4 years ago

Reply from SmileDirectClub

Thank you for the support, Linda!

Mar. 10th, 2020

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Verified Customer

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Julio Garcia MD

Unbelievably fast consistent results w great support and instruction.

4 years ago

Reply from SmileDirectClub

Thanks so much, Julio!

Mar. 10th, 2020

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Verified Customer

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Michelle Pagampap

The staff is always very helpful. I am happy with my straight teeth.

4 years ago

Reply from SmileDirectClub

Michelle, thank you so much for the kind words!

Mar. 10th, 2020

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Verified Customer

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Sandra Cantel

very organized product, easy to follow each week adjustments

4 years ago

Reply from SmileDirectClub

We're delighted to read this. Thank you, Sandra!

Mar. 10th, 2020

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Verified Customer

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Stamatina

I contacted them within the 30 day period that I was unsatisfied with the results of my teeth and I got no reply or acknowledgment back

4 years ago

Reply from SmileDirectClub

Hello Stamatina, when one is not happy with their smile plan, our dental team can be contacted to see if revisions are possible. Club members should not be ignored in regard to any issue or concern as that is unacceptable to our standards with our support team. To further assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Barbara Black

Always in contact with me and have always solved a problem immediately.

4 years ago

Reply from SmileDirectClub

Thank you so much for leaving us a review, Barbara!

Mar. 10th, 2020

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Verified Customer

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Matt Maniaci

Super easy! Super affordable, and overall a good experience:)

4 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 10th, 2020

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Verified Customer

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Khairullah karimi

They kept up with what they promised. Great customer service. Very reliable.

4 years ago

Reply from SmileDirectClub

Thank you so much for your high rating!

Mar. 10th, 2020

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Verified Customer

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Monica

Their products work and if you have any problems they help solve them

4 years ago

Reply from SmileDirectClub

Monica, thank you for your kind review!

Mar. 10th, 2020

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Verified Customer

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Tashuna Brown

The top shifted but the bottom didnt. I was under the impression both top and bottom would be straightened.

4 years ago

Reply from SmileDirectClub

Hi Tashuna, club members should not be unsatisfied at the end of their smile journey. We offer re-evaluations for anyone that is unhappy with the outcome of their teeth to perfect one's smile. For further assistance, please reach out to 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Verified Customer

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Alisha Briggs Pooler

I love how my teeth look, just my gap shifted to the right side so its still there

4 years ago

Reply from SmileDirectClub

Hi Alisha, it truly makes our day when we hear that a club member is happy about their final results. However, if one is not completely satisfied, we do offer a re-evaluation. This allows one to receive more aligners for further alignment. For additional assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Constance

My last 2 weeks I didn't receive a text to say that I can start wearing my retainers

4 years ago

Reply from SmileDirectClub

Hi Constance, one should be kept in the loop on their next steps from beginning to end during their smile journey with us. When this does not happen, it is concerning to hear and not what we are about as thorough communication is a priority. Additional assistance is available by giving us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Jackie

Convenient and easy to use. I love it and people see how look

4 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Jackie.

Mar. 10th, 2020

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Verified Customer

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Brittany Lee k

It worked and no problem getting a response from them when I had questions.

4 years ago

Reply from SmileDirectClub

Brittnay, thank you so much for the positive review!

Mar. 10th, 2020

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Verified Customer

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Nathalie Cotto

I got a better smile then the one I had before. They gave me my confidence back

4 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Nathalie.

Mar. 10th, 2020

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Verified Customer

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Nancy J Hunt

They never got my teeth straight. I expected to have STRAIGHT teeth, but the one I had in mind is still crooked.

4 years ago

Reply from SmileDirectClub

Hi Nancy, we want club members to be completely satisfied by the end of their smile journey. If one is not, they can always reach out to us to correct any remaining concerns. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Verified Customer

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Natasha Moore-Louis

Easy fix for an affordable price and a short period of time!

4 years ago

Reply from SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Mar. 10th, 2020

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Verified Customer

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Diana

It's good, but not perfect. My treatment mostly worked, but didn't completely closed my gap.

4 years ago

Reply from SmileDirectClub

Hi Diana, we love to hear when a club member is ecstatic about their new smile! However, if they are not, one can request a re-evaluation. This allows for additional aligners to be shipped out to achieve their desired results. Please give us a call at 800-689-0053 for additional assistance. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Shawnee Leonard

Extremely easy to use! Gives you everything you need right up front!

4 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave us a review, Shawnee!

Mar. 10th, 2020

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Verified Customer

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Frank

Everything about the treatment was stress free and done exactly as advertised.

4 years ago

Reply from SmileDirectClub

Thank you so much, Valerie!!

Mar. 10th, 2020

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Verified Customer

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Alice Schutz

Decent product, decent communication, need better explanation and more follow up

4 years ago

Reply from SmileDirectClub

Hello Alice, communication is a big deal to us as well as ensuring all club members are confident about the next steps during their smile journey. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Sari

The whole system is easy to use and the staff and others I met with were very nice and helpful.

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 12th, 2020

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Verified Customer

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MZ

Very easy company to work with & my aligners fit comfortably with no issues

4 years ago

Reply from SmileDirectClub

Thanks for leaving us this feedback and putting a smile on our face!

Mar. 10th, 2020