Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Cyndi Quilty Flint, TX

It was very easy and they have great customer service

3 years ago

Reply from SmileDirectClub

Cyndi, we really appreciate your feedback!

Feb. 3rd, 2021

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Verified Customer

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Gordon Valdosta, GA

Does not follow through with promotions, customer service is 1, 1 wait times for customer service, illegal advertising practices

3 years ago

Reply from SmileDirectClub

Hello Gordon, thank you for providing us with this review and feedback. We want to make sure we address any questions or concerns that arise. We are available to help, please reach out to us with an email to [email protected]. Kindest Regards, Toni.

Feb. 3rd, 2021

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Verified Customer

star star star star star

Monique Thompson Columbus, OH

Very informative professional and caring

3 years ago

Reply from SmileDirectClub

Monique, we're thrilled to see your kind review!

Feb. 3rd, 2021

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Verified Customer

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Elzbieta Schaumburg, IL

I like this product , because is very convenient.

3 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Elzbieta.

Feb. 3rd, 2021

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Verified Customer

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Michael Hoffman Mentor, OH

Waited until after I paid for my aligners before telling me that my aligners were simply cosmetic aligners and would not be covered by insurance.

3 years ago

Reply from SmileDirectClub

Hello Michael, thank you for sharing your feedback. We are sorry to hear about your experience thus far. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Mario Munoz Harlingen, TX

I'm kept up to date on supplies and the latest news.

3 years ago

Reply from SmileDirectClub

Hello Mario, we love seeing this!

Jan. 25th, 2021

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Verified Customer

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Tom Cannatello

Great customer service - kind and friendly representatives

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Tom, thank you so much for the positive review!

Jan. 25th, 2021

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Verified Customer

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Michelle Doody Ontario, CA

Enjoyed the experience at the store. Easy to use product

3 years ago

Reply from SmileDirectClub

Hello Michelle, we're delighted to see this!

Jan. 25th, 2021

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Verified Customer

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Eva Charlier

Easy and efficient, good customer service and experience

3 years ago

Reply from SmileDirectClub

Hello Eva, we're thrilled to see your kind review!

Jan. 25th, 2021

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Verified Customer

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BLT Harrisville, NY

Great price. Product works & very good customer service

3 years ago

Reply from SmileDirectClub

Hello BLT, thanks for your kind comments about our team.

Jan. 25th, 2021

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Verified Customer

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Robert Glaze Essex, MD

Extremely convenient and user friendly system/structure

3 years ago

Reply from SmileDirectClub

Robert, we really appreciate your feedback!

Jan. 20th, 2021

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Verified Customer

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Samantha Jukhoop Brooklyn, NY

Convenient, good-pricing, excellent staff, fab results

3 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Samantha.

Jan. 20th, 2021

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Verified Customer

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Anita Cahill Spring Valley, CA

I like not having to come in into an office.

3 years ago

Reply from SmileDirectClub

Hello Anita, we sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Jan. 20th, 2021

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Verified Customer

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Tonnisha Findley Dayton, OH

Tge staff was friendly and very informative.

3 years ago

Reply from SmileDirectClub

Hello Tonnisha, thank you for your kind words and this wonderful review!

Jan. 20th, 2021

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Verified Customer

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Maisa de Souza Los Angeles, CA

Warm welcome, the staff are friendly and helpful!

3 years ago

Reply from SmileDirectClub

Maisa, we're proud of our team – thank you so much for the shout out!

Jan. 20th, 2021

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Verified Customer

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Malcolm Dickinson Dallas, TX

I was lied to. They told me that my insurance company would reimburse part of my cost. My insurance company said they never cover smile direct club.

3 years ago

Reply from SmileDirectClub

Hello Malcolm, thank you for taking the time to leave us this review. We are sorry to hear that your insurance provider was unable to cover the cost of the aligners. SmileDirectClub cannot determine how much will be covered with the customers insurance. We would like to learn more about your experience, so that we can best assist. Please reach out to me directly at [email protected]. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Daniela Guillen San Antonio, TX

They were very to the point, informing, and kind.

3 years ago

Reply from SmileDirectClub

Hello Daniela, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 20th, 2021

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Verified Customer

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Gerardo Georgetown, MA

Great customer service and willing to work with you!

3 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Gerardo.

Jan. 20th, 2021

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Verified Customer

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Jen Harris Simi Valley, CA

Easy, inexpensive, convenient way to fix teeth

3 years ago

Reply from SmileDirectClub

Hi Jen, thank you so much for your positive comments about SmileDirectClub!

Jan. 20th, 2021

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Verified Customer

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Lisandra Baez

Excellent service, great customer service

3 years ago

Reply from SmileDirectClub

Lisandra, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jan. 20th, 2021

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Verified Customer

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alexandra Hialeah, FL

Smile direct club is very easy and convenient !

3 years ago

Reply from SmileDirectClub

Thanks a million, Alexandra!

Jan. 20th, 2021

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Verified Customer

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Liana Britton Bronx, NY

Very attentive towards my needs and alignment process

3 years ago

Reply from SmileDirectClub

Liana, we're delighted to read your review!

Jan. 20th, 2021

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Verified Customer

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camarie boersma Huntington Beach, CA

Very responsive and we are happy with the results so far

3 years ago

Reply from SmileDirectClub

Camarie, we really appreciate your feedback!

Jan. 20th, 2021

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Verified Customer

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Cara Dunaway Brooksville, KY

I can already tell a difference in my teeth after 2 weeks!

3 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Cara. We are always here for you!

Jan. 20th, 2021

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Verified Customer

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Chels M Brooklyn, NY

Lied on website/promotion. Waited over 40 mins past my appointment time to be seen. Too many advertising emails (sometimes twice daily!)

3 years ago

Reply from SmileDirectClub

Hello Chels, thank you for reaching out with this feedback. We are concerned to hear about your experience when visiting our SmileShop. We would like to learn more about your experience. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Danica

Easy. Effective. Efficient and so friendly

3 years ago

Reply from SmileDirectClub

Hello Danica, we really appreciate your positive review!

Jan. 20th, 2021

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Verified Customer

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Angela Romero

Staff were friendly and products are worth it.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Angela, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 15th, 2021

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Verified Customer

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Nancy Bozich Mesa, AZ

1. They can't find a dentist in my area for my teeth. 2. The gift cards they sent me do NOT work

3 years ago

Reply from SmileDirectClub

We're very disappointed to hear about this experience, Nancy. Thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at [email protected]. Kindest Regards, Toni

Jan. 19th, 2021

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Verified Customer

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Mireya Rodriguez Ontario, CA

Email information is easy read and quick delivery

3 years ago

Reply from SmileDirectClub

Thanks a million, Mireya!

Jan. 15th, 2021

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Verified Customer

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Chris Laguna Niguel, CA

it's only been a week, and we can already see the difference.

3 years ago

Reply from SmileDirectClub

Hello Chris, thank you; we appreciate your feedback!

Jan. 15th, 2021

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Verified Customer

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Patricia I. Ojeda Seattle, WA

Clear straightforward process and pricing.

3 years ago

Reply from SmileDirectClub

Patricia, we're delighted to see this!

Jan. 13th, 2021

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Verified Customer

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Sonia

Great customer service. Great prices and incentives

3 years ago

Reply from SmileDirectClub

Sonia, we love seeing this!

Jan. 13th, 2021

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Verified Customer

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Olga Semenova

I saw my results in less than 2 weeks! Incredible!

3 years ago

Reply from SmileDirectClub

Olga, we're delighted to read your review!

Jan. 12th, 2021

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Verified Customer

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Blanca Padilla

The experience was grateful and to helpful

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Blanca. We are always here for you!

Jan. 12th, 2021

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Verified Customer

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justina corporan Valley Stream, NY

they did not assist me. gave me false information and didnt even contact me I have to call them numerous times to get answers

3 years ago

Reply from SmileDirectClub

Hello Justin, thank you for leaving us a review. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at [email protected]. Kindest Regards, Toni

Jan. 12th, 2021

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Verified Customer

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Suzanne Riddleberger Germantown, MD

Easy and affordable. Great customer service

3 years ago

Reply from SmileDirectClub

Suzanne, we really appreciate your feedback!

Jan. 12th, 2021

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Verified Customer

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Deaira Windsor Mill, MD

Quick service. Awesome staff at Towson location

3 years ago

Reply from SmileDirectClub

Deaira, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jan. 12th, 2021

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Verified Customer

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Rachelle Brown Roanoke, VA

Easy convenient affordable would recommend

3 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Rachelle.

Jan. 12th, 2021

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Verified Customer

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Ghea Pompano Beach, FL

Super Easy but I also wish there were more info with pain remedy

3 years ago

Reply from SmileDirectClub

Ghea, thank you so much for sharing.

Jan. 12th, 2021

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Verified Customer

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John G Boca Raton, FL

Ease, convenience, cost and customer service excellent.

3 years ago

Reply from SmileDirectClub

John, thank you so much for the positive review!

Jan. 12th, 2021

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Verified Customer

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Rose Williams Odessa, FL

Very nice experience. Well worth my time and money.

3 years ago

Reply from SmileDirectClub

Hello Rose, thank you; we appreciate your feedback!

Jan. 12th, 2021

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Verified Customer

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Tammie Pickett Harrison, TN

Very friendly, helpful and easy to contact and get results

3 years ago

Reply from SmileDirectClub

Thanks a million, Tammie!

Jan. 12th, 2021

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Verified Customer

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Suarez-Ponce Des Plaines, IL

Subject matter experts are on the premises

3 years ago

Reply from SmileDirectClub

Happy to hear this, Suarez!

Jan. 12th, 2021

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Verified Customer

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Terri Finch

They've been grate. Good info comes in a regular basis

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thank you so much for sharing, Terri! This means the world to us.

Jan. 12th, 2021

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Verified Customer

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toni ramirez Chicago, IL

I felt very safe and customer service was excellent

3 years ago

Reply from SmileDirectClub

Toni, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jan. 15th, 2021

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Verified Customer

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Molly Falcone

Easy to use, painless, fairly priced and quick!

3 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Molly.

Nov. 10th, 2020

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Verified Customer

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kiran vala

Ease of use and doing at the comfort of home

3 years ago

Reply from SmileDirectClub

We truly appreciate it, Kiran!

Nov. 3rd, 2020

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Verified Customer

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Mike

Product delivered on its objective; service generally good

3 years ago

Reply from SmileDirectClub

Mike, thank you for sharing!

Nov. 3rd, 2020

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Verified Customer

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Irene

Super easy and felt them working the first week.

3 years ago

Reply from SmileDirectClub

This is what we like to hear. Thank you so much, Irene!

Nov. 3rd, 2020

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Verified Customer

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Catherine

Easy to use and follow program. My experience was quick and flew by.

3 years ago

Reply from SmileDirectClub

We appreciate your review, Catherine!

Nov. 3rd, 2020