Name: SmileDirectClub
Rating: 2.8

star star_border star_border star_border star_border

Ardell Rogers Phoenixville, PA

The guy who did my consultation and 3-D pictures of my teeth was excellent very nice and extremely helpful! During my consultation I felt like everything was going to work out and I’ll be getting my aligners as soon as possible especially focusing on my bottom teeth where they’re missing teeth and I want to get implants. Unfortunately you said you could not send them for my bottom teeth and I’m still not really sure why?

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Mar. 28th, 2021

star star star star star

Amy Migdal Corona, CA

It was great! I left feeling confident that your product would work for me. Your employees were extremely attentive and friendly!

3 years ago

Reply from SmileDirectClub

Amy, we're thrilled to see your kind review!

Mar. 26th, 2021

star star star star star_border

Allando Brown Naples, FL

Started of a little shaky however the young lady that deal with me she was excellent great job Judy thanks for making my day and putting a smile on my face

3 years ago

Reply from SmileDirectClub

Allando, we're proud of our team – thank you so much for the shout out!

Mar. 26th, 2021

star star_border star_border star_border star_border

Kevin McNamara West Milford, NJ

tbh: not happy. All of your advertising says you can correct smiles - and shows it in pictures. Your doctor wants to correct my upper (which does not need the correction) and not the lower which needs the correction... for the same price. Not useful at all. You need to get a second opinion. Feel like I wasted money on impressions and my time. Will not recommend this service moving forward.

3 years ago

Reply from SmileDirectClub

Hi Kevin. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to [email protected] so we can better assist you.

Mar. 24th, 2021

star star_border star_border star_border star_border

Catherine McClure Atlanta, GA

Stop stop! Don’t do it! I had one tooth that needed to straighten. At the end of my retainers my tooth was still crooked, The liners changed my bite so my mouth hurts most of the time and I was so upset about this I didn’t contact them within the 30 days so they refuse to do anything about it. I had a family emergency had to go out of town and contacted them as soon as possible. Still absolutely not willing to help at all! Worst possible company ever. Go to a regular dentist and save yourself the hassle.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Mar. 21st, 2021

star star star star star

Quentin Lehigh Acres, FL

Renee was awesome. She informed me of all the details and answered all of my questions. The scan was very easy and fun to see my teeth on the screen.

3 years ago

Reply from SmileDirectClub

We're happy you had a fantastic time with us! Thanks for placing your trust in us and your willingness to share. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 21st, 2021

star star_border star_border star_border star_border

Alissa Moon Annandale, NJ

Did not tell me they could not straighten my bottom teeth . Thank G-d I called to confirm because nowhere did they mention that I would only be receiving aligners for my top teeth . This is after receiving and approving my photos , and saying that I’m a candidate. If I didn’t call , I would have been charged full price for aligners for my top teeth that a pretty much straight , and none for my bottom that they can’t fix . Very deceitful , don’t tell people they are candidates when you can’t fix their full smile, that is very misleading and untrustworthy . Would not recommend.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Mar. 18th, 2021

star star star star star

Destiny B Missouri City, TX

The instructions were really straight forward and easy to follow. Tip: Keep a towel nearby because there is going to be A LOT of saliva lol.

3 years ago

Reply from SmileDirectClub

I'm so glad we were able to help you feel comfortable. It's something we've worked hard on and we're pleased our efforts resonated with you.

Mar. 17th, 2021

star star star star star

Beka Lewis Shingletown, CA

There is constant communication which I very much like, it’s super easy to use and anytime I spoke to anybody they were very nice.

3 years ago

Reply from SmileDirectClub

Hi Beka, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Mar. 15th, 2021

star star star star star

Jennifer Hill Denver, CO

Amazing experience and David was very personable and so thoughtful and kind! Everyone was so great and the customer service was excellent!

3 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Jennifer! This means the world to us – thank you so much.

Mar. 15th, 2021

star star star star star

Leslie cole ,

Great experience. Very informative, neat and clean. I have presented more questions and am awaiting an answer after my online chat today.

3 years ago

Reply from SmileDirectClub

Hi there Leslie! It is always a pleasure to assist you. If you need any additional support, remember that we are here to assist, just send us an email to: [email protected]

Mar. 5th, 2021

star star star star star

Jodi Backus Denver, CO

I like how you can do this from your own home and still have professionals taking care of your smile. Very nice and thought out well.

3 years ago

Reply from SmileDirectClub

Jodi, thank you for the high star rating!

Mar. 5th, 2021

star star star star star

Tabatha , IA

Amazing staff, Matt and Shamika made my decision for me. I’m glad they were awesome enough to make me feel good about it

3 years ago

Reply from SmileDirectClub

Tabatha, thank you for the high star rating!

Mar. 3rd, 2021

star star star star star

Tina ,

I liked how friendly they were and how they made the process really easy to understand. My daughter is really excited to start using the aligners.

3 years ago

Reply from SmileDirectClub

Let's get this party started.✨ This is totally the experience we want you to have. We cant wait to see the results.

Feb. 21st, 2021

star star_border star_border star_border star_border

ina ,

Like a scary, hard sell factory. Business model says you must give credit card before you are fully informed. Person who does intake has no medical/dental training and is obviously on a script. I went to make a decision and feel like I CAN'T say "no". I don't feel convinced it can fix crowding with no work on the back teeth. no xrays. Some people say it ruins your bite and customer service cannot be reached. Just too pushy.

3 years ago

Reply from SmileDirectClub

Hi there. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to [email protected] so we can better assist you.

Feb. 19th, 2021

star star star star star

Shayla Stoker , CA

Great customer service,contact was amazing and getting notifications was really nice made me anxiously wait for just my kit.

3 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Feb. 19th, 2021

star star star star star

Demetra Chicago, IL

The young gentleman in the office explained all details with great clarity. He was very helpful and made the experience actually pleasant!

3 years ago

Reply from SmileDirectClub

Hi there Demetra! It is always a pleasure to assist you. Thank you so much for all the love and support

Feb. 19th, 2021

star star_border star_border star_border star_border

Name Las Vegas, NV

Salesperson was misleading about payment process. When contacting customer service, representatives were not accommodating and did not handle escalation well. Kept throwing in my face 30-day window to change payment method as opposed to finding a solution. Treated me like I was trying to defraud the company when I was merely trying to pay for the product as was described to me. No concept of courtesy.

3 years ago

Reply from SmileDirectClub

Hello, thank you for taking this time to leave us this feedback. We are concerned to hear about your experience with our Customer Care Team. We strive to ensure that all of our customer feels acknowleged and understood when expressing their concerns. I am sorry to hear that we were ot able to provide you with that service in this case. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 20th, 2021

star star_border star_border star_border star_border

Storm Westminster, CA

I have been getting the run around trying to resolve the issue with my aligners. I had to get fitted for aligners three times. The results are that my bottom teeth are even more crooked; my upper teeth have spacing (which was not existent before). My account is now in collections. I would instead get a refund so that a professional corrects the error. I should've just gone with a professional company in the first place. I do not recommend smile direct club aligners.

3 years ago

Reply from SmileDirectClub

Hello Storm, thank you for taking the time to leave us this feedback. I am sorry to hear that the aligners have caused you discomfort, and that you are not fully satisfied with your end results. We absolutely want to get you the smile you deserve. I would like to learn more about your experience, and assist further. Please reach out to me at [email protected]. Best, Fiona

Aug. 6th, 2020

star star_border star_border star_border star_border

Sabine Filoni Windermere, FL

Terrible customer service. Our appointment was cancelled without letting us know. They promised to adjust the schedule to have two of the kids seen at the same time, but scheduled them two hours apart instead. Trying to adjust the appointments, I've spent a total of an hour on hold only to leave messages that don't get returned. I have three teens and was interested in treatment for all of them, but none of them have been seen. If this is the quality of service offered, we are going elsewhere. Teeth are too important to trust to a company that doesn't have their act together.

3 years ago

Reply from SmileDirectClub

Hello Sabine, thank you for your feedback. We are concerned to hear about your experience with our Customer Service. This is definitely not what we want for our customers and I certainly hope we can turn things around for you. In order for us to further assist, please reach to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

star star_border star_border star_border star_border

Marie Seaside, CA

Unprofessional and horrible customer service. You have to repeat yourself several times because most of the representatives are not from the US; therefore, there is a language barrier. Reps will put you on a hold for 20 minutes and longer, just to answer a simple question. My husband is stuck with Smile Direct because he is currently wearing their aligners,, but I'm going to cross over to Byte, the quality and service seems far greater than SDC.

3 years ago

Reply from SmileDirectClub

Hi Marie, thank you for this feedback. We are concerned to see this as we strive to provide the best customer experience possible. If we can be of further assistance, please reach out to us directly at [email protected] so we can help. Best, Jeff.

Jul. 8th, 2020

star star_border star_border star_border star_border

Chelle Williams Houston, TX

Be careful using these aligners. My treatment was going well up until my second to last set when I noticed parts of gums were starting to chip off around the edges. They were also very swollen. I reached out to a representative and she advised me to stop wearing the retainers immediately and see a orthodontist. Long story short I couldn't wear the aligners anymore and now not only do I still owe them money but I'm paying for other dental work due to the damage caused by their aligners.

3 years ago

Reply from SmileDirectClub

Hi Chelle, we appreciate you leaving us a review and sharing feedback. This is very concerning to see and we would really like to help. Please give us an email at [email protected]. Best, Madison

Jun. 2nd, 2020

star star_border star_border star_border star_border

Ernestina Carter Los Angeles, CA

My order was placed on March 11, 2020. After waiting 6 weeks I called for status. Was told they were working extra hard to make my aligners extra special for me and needed for time. I called again was told they had good news that my aligners were going to ship out on May 13th and would get a tracking number via email. Never got it. I called and was told they would be shipped out SOON lol I requested a refund and was told that a specialist that handles refund will call me 3-5 days. No on has called. My bank institution is handling it from here.

3 years ago

Reply from SmileDirectClub

Thanks for taking the time to leave us a review, Ernestina. We have had a delay with some processing times due to the pandemic, but are working as quickly as possible to assist all customers. If you need any help, please don't hesitate to give us a call at (800)-848-7566 so we can look into your concerns. Best, Madison

May. 19th, 2020

star star_border star_border star_border star_border

Diana Boynton Beach, FL

Called company regarding problem: received 2 TOP aligners - no bottom for week 6 - rep said replacement will be sent in "right away" - apparently "Right away" means 2-3 WEEKS!!! - on company site - I tried to contact a rep - and what do you know .... twice my call was dropped - Gee I wonder why ???? Gerald L 3/7/2020 9:54AM was the last rep to some how end my online chat . Guess they don't want to hear any complaints.

4 years ago

Reply from SmileDirectClub

Hello Diana, thank you for sharing this feedback. When one needs a replacement, the current time frame is 3-4 weeks from the order date. We take pride in our customer service and communication efforts so we are disappointed to see this. In order to better assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

star star_border star_border star_border star_border

Lori Cuno Denver, CO

I was sent the wrong retainers, not even close to my mouth. I reached out numerous times, numerous times through email, phone calls and texts. They really should not be in business. Not one person made an effort to get back to me to rectify the problem. Not once has this organization attempted to take accountability. I want others to know they are taking a huge risk using this company. They do not assist their customers, they are a scam. They will continue to take you money for an unusable product.

4 years ago

Reply from SmileDirectClub

Hi Lori, thank you for leaving us a review and sharing feedback with us. We always want to provide quick resolutions when issues arise, so we're concerned to hear about this. Please give us a call at (800)-848-7566 so we can help make this right. Best, Madison

Feb. 26th, 2020

star star_border star_border star_border star_border

Melinda Francis Cornelius, NC

Do not use this company! They care about the sign up, nice box but after that there is no customer service! I had many many delays in getting trays in the middle of treatment. Wore the same aligners for over 3 months. Many phone calls and time wasted. Eventually when I received aligners non of them fit. No surprise when I had been evaluated months prior, A b=very unpleasant experience! I would recommend going thru your own practitioner. You never speak with a dental team member directly until it is too late!

4 years ago

star star_border star_border star_border star_border

lycia may Denver, CO

I paid in full when I ordered, also prepaid for first set of retainers. I finished the plan mid October and never received retainers. I’ve been wearing the aligners since October and they’re paper thin and barely hold my teeth. They’ve made me dozens of excuses and offered to give me a free set of retainers for future use since they need replaced periodically. Of course I’ve still been wearing them night and day to keep them from getting terribly bad. They sent re-evaluation kit and never contacted me again. I contacted the BBB and will let them handle it from here.

4 years ago

Reply from SmileDirectClub

Hi Lycia, thank you for this feedback. We are concerned to hear this and would like to help out in any way we can. We recently experienced shipping delays and are catching up quickly. In order for us to better assist, please reach out to us at . Best, Jeffrey.

Jan. 31st, 2020

star star_border star_border star_border star_border

Karen Lincolnwood, IL

The aligners worked but I had to go in twice to get fitted correctly because the 'dentists' missed that my back teeth did not meet in the back on the first 3D rendering. With that said, I'm not trying to get my retainers and the ones they sent are too short and don't cover my back teeth. I've been on 3 calls, all promising to fix the problem and nothing. This company is unprofessional and I can't say they do use real dentists because if they did they would see that the retainers are too short for my teeth. Do not work with them, they are cheaters.

4 years ago

Reply from SmileDirectClub

Hi Karen, thank you for taking the time to leave us with this feedback. We are concerned to see this as all our dentists and orthodontists are licensed int eh state they practice and the state that their club member resides. In order for us to better assist, please reach out to us at . Best, Jeffrey.

Jan. 30th, 2020

star star_border star_border star_border star_border

Latasha Atlanta, GA

I went in for an office visit, they did the assessment well and I continued to get the aligners. I received an online update of how my teeth would look after the first plan and I had no gaps. I was on my third month and I noticed they had one gap closing and another gap increasing and I returned the remaining aligners and asked why my aligners were spreading my teeth on one side and bringing the others in they stated they couldn’t move the other side so now I have two gaps and one being way more visible than it once was.

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Latasha. All customers are sent their SmilePlan prior to starting treatment, so they can see the projected movement of their teeth. If customers aren't tracking as expected, we have a dental team available to assist with any concerns. Please email us at so we can help. Best, Madison

Jan. 2nd, 2020

star star star star star

Jay Anderson Nashville, TN

I had an incredible experience with SmileDirectClub! My SmileShop visit was so fun and informative, and the aligners fit just right each week.

4 years ago

Reply from SmileDirectClub

Hello Jay, your wonderful feedback and rating mean a lot to us.

Dec. 10th, 2019

star star_border star_border star_border star_border

Logan Rosselli Corona, CA

Would not recommend at all. Everything was fine with my aligners, and then I had to get my retainer. They sent me the wrong one. Not a big deal - mistakes happen, I'll just let them know to resend it. So they send me a new one. It's the wrong size again. So now I'm annoyed but I get sent new ones. Wrong AGAIN. Now they have just sent me two months worth of new aligners. I don't need aligners, I need retainers! Horrible job done by a horrible company.

4 years ago

Reply from SmileDirectClub

Hello Logan, we are very disappointed to hear this and would love to assist. I will be sending you a private message to get this resolved. Best, Valerie

Nov. 18th, 2019

star star_border star_border star_border star_border

Donna Bridgeport, WV

BUYER BEWARE!! My daughter chose Smile Direct because of the price. Ever heard the old saying that you get what you pay for? Well that would be a stretch! She followed the instructions and wound up with loose teeth!! From what we understand, this is a frequent problem with Smile Direct. We had one dentist tell us that she has had multiple patients that have had the same problem and several patients that have actually LOST TEETH!! How is this company still in business?!

4 years ago

Reply from SmileDirectClub

Hey Donna. We take our customer's health very seriously and we are upset to see that this was not reflected in your review. I will be reaching out via DM to speak further with you. Best, Thom

Nov. 13th, 2019

star star_border star_border star_border star_border

Kaitlin N New York, NY

If I could give zero stars, I would. Over a month of trying to get my refund and the account manager cant even pick up my calls. They keep saying they have to talk to me over the phone before they will offer me my refund, but they conveniently never pick up the phone. The aligners are cheap, they cut my mouth so bad I couldn't talk. It was a nightmare.

4 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Kaitlin. We're concerned to see this, and we would like to confirm that the cut of our aligners is incredibly important to us. They are all hand cut and go through an extensive quality assurance test. In addition, it can take an adjustment period when a foreign object is introduced to the mouth, and some discomfort is normal. I will be reaching out via private message so we can speak further. Best, Thom

Nov. 6th, 2019

star star_border star_border star_border star_border

Amber Fontana, CA

I had to go through two treatments!!! my teeth starting moving because they could not get my retainer sent out and when they FINALLY did it did not fit! now I am done with my second round and no retainer AGAIN!!! just called and go the run around again of how busy they are and it should come soon. I got the long run around last time and now again. I am sick of it I just want my retainer and be done with this place!

4 years ago

Reply from SmileDirectClub

Hey Amber. We are working as quickly as we can to get all delayed orders out and we are aware of this issue. I will send you a private message so we can speak more about this. Best, Thom

Nov. 6th, 2019

star star star star star

Fnu s Houston, TX

I had a good experience with the company. The lady who did my 3D scan (kandiace) was really friendly. Everyone I met was nice.

4 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Fnu.

Oct. 28th, 2019

star star_border star_border star_border star_border

Jans Salisbury, MD

Quality control is lacking. Received an aligner that was not completely molded so does not fit properly-cannot wear it. Requested a new aligner Sept 18th. Still waiting. Wearing old aligner. My treatment is delayed and communication with company very poor. I still don’t have an explanation for the delay. Not worth the pain and frustration. Lack of attention to dental health. Very disappointed and should have gone to a competent orthodontist. Still waiting..........

4 years ago

Reply from SmileDirectClub

Hey Jans. Thanks for taking the time to let us know about this. We are disappointed to read your review, and we'd like to speak further on this. Please email us at . Best, Thom

Oct. 9th, 2019

star star_border star_border star_border star_border

Chris Pensacola, FL

A total rip off, sent them the down payment, my teeth imprints and pictures. Never a response, I contacted them and they asked for more pics and what I wanted to accomplish. Never a response, after another 2 weeks I asked what the status was and they asked for more pictures. I asked for my money back and they said no. Total scam. I went and got invisalign. Screw this rip off smile direct club.

4 years ago

Reply from SmileDirectClub

Hey Chris. Thanks for taking the time to let us know about this. We are definitely concerned to see this, as we take pride in the care that our team provides. I'll be reaching out via Best Company Private Message to assist you further. Best, Thom

Oct. 22nd, 2019

star star_border star_border star_border star_border

Carol Caldwell, ID

I have had several responses from multiple customer service representatives. They don’t keep track of your records so you are asked the same questions by all of them. Many of the retainers needed filing they would gouge your gums and tongue. I can't recommend using Smile Direct Club and am requesting a refund. Their customer service is appalling and frustrating. No support or follow up at all.

4 years ago

Reply from SmileDirectClub

Hey Carol. We're concerned to see this, and we would like to confirm that the cut of our aligners is incredibly important to us. They are all hand cut and go through an extensive quality assurance test. In addition, it can take an adjustment period when a foreign object is introduced to the mouth, and some discomfort is normal. Please email us at if we can assist you in anyway. Best, Thom

Oct. 18th, 2019

star star_border star_border star_border star_border

B. Murphy Oak Park, IL

0 stars. Terrible experience! Many aligners were too loose, barely putting pressure on the teeth being treated. Some aligners were brittle and cracked while in my mouth. On month 2, they sent the wrong aligners; took 3 weeks to get the correct ones. Treatment only lasted 5 months, at which time my teeth were still crooked. Still waiting for a solution after 2 1/2 weeks. Put a lot of $$$ for this treatment with very little results.

4 years ago

Reply from SmileDirectClub

Hi B. . We're concerned to see this, and we would like to confirm that the cut and fit of our aligners is incredibly important to us. They are all hand cut and go through an extensive quality assurance test. We are disappointed to see your review, and we'd love to assist. Please email us at so we can speak further. Best, Thom

Oct. 16th, 2019

star star_border star_border star_border star_border

Ellen Onwuka Spring, TX

I started treatment 6 months ago but my gaps didn't close, so they offered to reevaluate and send 2 months of additional alignment. They cancelled the order for my retainers till I have completed the 2 months. I was ok with the arrangement but 6/7 weeks has passed and I have not received my aligners. I have paid them in full and have been calling and begging for them to send me my aligners to no avail. My teeth at this time is worse than when I started the treatment. I will never recommend this company to anyone

4 years ago

Reply from SmileDirectClub

Hey Ellen. We appreciate you leaving us this review. We are aware of our production set back and we are working hard to get all delayed orders out as quickly as possible. Please email us at so we can discuss this more. Best, Thom

Oct. 8th, 2019

star star_border star_border star_border star_border

Amy Greenport, NY

This is the worst company I have ever dealt with in my life. Unprofessional customer service and poor timeline management. I have been shipped several incorrect trays and am currently waiting for a shipment that was supposed to be here over three months ago. Thus, I have been wearing my last set of trays for over four months. Every time I call, they either lie to me and tell me they are shipping soon or say they don't know when I can expect shipment. My little cousin's lemonade stand is a better-run business.

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Amy. We have experienced a delay with some orders and are working hard to get updates to customers and prevent this from happening in the future. We are disappointed to hear about your experience and would really like to assist. Please don't hesitate to email us directly at . Best, Thom

Oct. 1st, 2019

star star_border star_border star_border star_border

T Rowden Atlanta, GA

Sadly I must review the same as most of the other SDC users here. I have had 4 revisions via multiple customer service representatives. They don’t keep track of your records so you are asked the same questions by all of them, no co-ordination at all. Many of the retainers needed nail clipping as they would gouge your gums and a file would do very little to ease the problem. I cannot recommend using SDC and am pursuing a refund. Their customer service is appalling and frustrating. No support or follow up at all.

4 years ago

Reply from SmileDirectClub

Hey there T. We are concerned to read your review. Please email our team at so we can speak further about this. Best, Thom

Oct. 1st, 2019

star star_border star_border star_border star_border

Steven Flemington, NJ

Everything starts ok... great facilities for ‘measuring teeth’ marketing is top class.... however the product and process did not give the results, worse still it creates bite problems evident half way through the process, and now on hold for over 2 months trying to get a new set of slingers for my wife to correct issues caused and created better smile Their customer service is shocking. Takes an eternity to get connected only to find the people that pick up are poorly trained and unable to resolve the issue ...... strongly suggest you go elsewhere

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Steven. We strive to provide quick resolutions to all of our customers, so we're disappointed to see this. We would love to make this right, so please email us at so we can help with your concerns. Best, Thom

Sep. 23rd, 2019

star star_border star_border star_border star_border

Dan Snyder Fort Worth, TX

Terrible, worst customer service ever. No one at Customer service can help and you have to wait to talk to an account manager. And then they aren't much help either. No contact throughout the alignment process. Only time they contacted was when my payment didn't process and then they were on the phone in no time. And to boot they didn't work. All I want is my money back for these worthless products.

4 years ago

Reply from SmileDirectClub

Hey Dan. Thanks for taking the time to leave us this feedback. We take great pride in the service that our team provides and your review is extremely concerning to see. Please email our team at so we can assist you with this. Best, Thom

Sep. 13th, 2019

star star_border star_border star_border star_border

Troy Anderson Clifton Park, NY

Atleast I’m not the only one who feels robbed! All I wanted 5 months ago when I started these worthless things was a little space closed up and I was assured it’d be no problem to be achieved in 6 months.. Ya well here I am, on my last set of aligners and have only noticed bigger and more spaces now. Some of my aligners were even loose! I’m just confused and feel as though it was a waste of money and I was robbed as well! I honestly wish I just got braces again...

4 years ago

Reply from SmileDirectClub

Hi Troy. Your review is definitely concerning to see. In cases where our club members aren't completely satisfied with their treatment, we can continue to work with them until they get the smile they want and deserve. Please email us at . We are here to help. Best, Thom

Sep. 4th, 2019

star star_border star_border star_border star_border

Angelina Bit Miami, FL

Worst customer service ever. First of all, I wasn’t their perfect candidate. I had my 4 wisdom teeth growing perpendicular deep in gum and to have a result they promised they had to be extracted. That’s why I have suffered so much with no result and paying for nothing. Plus if some aligned doesn’t fit well and you have to reorder it , get ready to wait about 5weeks. Meanwhile you teeth’l will shift to some other position and new aligned won’t fit as well. Tried to fight with them providing XRays etc, no result. That’s a SCAM and FRAUD. Aware !

4 years ago

Reply from SmileDirectClub

Hi Angelina. Thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. If you have any details you would like to add, please send us an email at . Best, Thom

Jul. 12th, 2019

star star_border star_border star_border star_border

Kim K. Humble, TX

DON'T WASTE YOUR MONEY. I received my shipment in a timely manner. On week 3-4 my aligners didn't fit properly. I contacted customer service as instructed. On the phone for an hour. I received an email stating 10-14 days. I called back and they told me it would be 10-14 business days. I called back and told me there was an issue in the lab and someone would contact me. Well fast forward a month and still NOTHING. Asked for a refund and still no one has contacted be or told me what to do. THIS COMPANY IS A SCAM......

4 years ago

Reply from SmileDirectClub

Hey Kim. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please reach out to us directly at . Thank you, Thom

Jul. 8th, 2019

star star_border star_border star_border star_border

Naturalist45

You make a down payment they took over 4 months to send my invisaligns. I was so upset...Customer service is rude and I still am without treatment paying $2,000 dollars. This company is a joke. I got offered a free retainer for the inconvenience but I am only giving them until the end of the month to send my replacement I can't even talk in my invisaligns I can only wear them at night..:(or they will be refunding me in FULL..

4 years ago

Reply from SmileDirectClub

Hi there. We're disappointed to see this, as we take pride in the customer care our team provides. We always want to remain transparent and work to make things right in the event of an unforeseen delay. Feel free to email us at if you would like to speak directly about this. Best, Thom

Jul. 8th, 2019

star star star star star_border

William Rodgers Charlotte, NC

The invisible braces are so sleek and they are invisible its like they are not even there and other people do not notice them during a whole conversation I have never once been called out on them

1 year ago

star star star star star

Rosie Ewing Houston, TX

The product they send to you are surprisingly accurate. I helped me to improve my smile without the expensive and cumbersome braces. The cost and customer service were great.

1 year ago