Name: SmileDirectClub
Rating: 2.8

check_circle

Verified Customer

star star star star star

Arthur Quintero Placentia, CA

Great customer service. Very responsive and all employees I have dealt with were extremely nice.

2 years ago

Reply from SmileDirectClub

Arthur, thanks for your kind comments about our team.

May. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Izak Danyluk

Didn't get the desired results and they never contacted me to let me know why or how they could correct this. It would also be nice to meet the dentist who designed the aligners. I want my money back or straight teeth.

2 years ago

Reply from SmileDirectClub

Hi Izak. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please reach out to us directly at [email protected]. Thank you,

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Wendy Malaga Ridgewood, NY

I had a great experience with Smile Direct Club communication and Invisalign results!

3 years ago

Reply from SmileDirectClub

Hey Wendy. We're so happy to see this review. Thank you so much!

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Theresa Rooy

My daughters teeth were very crooked and in only 9 months her teeth look wonderful.

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Theresa!

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Louisa Matthews, NC

They are extremely responsive and willing to to do whatever needs to be done to make me happy.

3 years ago

Reply from SmileDirectClub

Hi Louisa. Thank you again for taking the time to share a review!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Ashley

My experience has been great, I'm seeing a big difference. It's worth the money.

3 years ago

Reply from SmileDirectClub

Hi Ashley! We're thrilled to see this.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Tracy

Customer support has been available any time and always ready to answer my questions.

3 years ago

Reply from SmileDirectClub

Hi Tracy! We're thrilled to see this.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Jeffrey Everett, WA

Customer support is helpful--whenever I have issues or questions they are very quick to respond.

3 years ago

Reply from SmileDirectClub

Jeffrey, we're thrilled to see your kind review!

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Suzanne Montvale, NJ

The product has been very good at correcting my smile. I would highly recommend SmileDirectClub.

3 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Suzanne! This means the world to us.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Jessie Koozer Cedar Rapids, IA

The aligner were very effective and didn‚Äôt take a lot of time. They are also very affordable.

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Julie Rogers Forest, VA

My teeth were straightened in less than half the time and price of traditional braces.

3 years ago

Reply from SmileDirectClub

We are so glad to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Makenzi Steele North East, MD

They have been there every step of the way and checked on my progress. Very easy to use

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Robert Roberge Elizabethtown, PA

I had to continue after all aligners. The process of getting follow up aligners was smooth.

3 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Shelby Hillsboro, MO

Customer service is always very helpful. It was quick and easy and I am happy with my smile now.

3 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Feb. 25th, 2021

check_circle

Verified Customer

star star star star star

Jeff Jupiter, FL

The braces don’t break. They are not cheaply made. It was an awesome experience.

3 years ago

Reply from SmileDirectClub

We can’t thank you enough for the kind words about the Smile Direct Club clear aligners. Your review means a lot to us, If you ever need our assistance don't hesitate to reach out at [email protected].

Feb. 25th, 2021

check_circle

Verified Customer

star star star star star

Alondra Frederick, MD

Better option financially and very easy and user friendly. Every one is super helpful.

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Feb. 25th, 2021

check_circle

Verified Customer

star star star star star

Carolyn Lewis Palo Alto, CA

I started feeling the difference in my teeth in less than a week, still going through the process.

3 years ago

Reply from SmileDirectClub

Hi Carolyn. We're so happy to see this review. Thank you so much!

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star

Hiriti TH Germantown, MD

SmileDirectClub did an excellent job, more than I expected and love my smile. Thank you!

3 years ago

Reply from SmileDirectClub

Hi Hiriti! We're thrilled to see this.

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star

Scott Johnson Louisville, KY

Very good product that works as advertised. Professional and immediate customer service.

3 years ago

Reply from SmileDirectClub

Hi Scott. Thank you so much for this 5-star review! We appreciate you taking the time to share.

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Troy Britton

got me so far but most likely will get real braces now. my teeth are not straight they touch at the front and not the back

3 years ago

Reply from SmileDirectClub

Hello Troy, thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at [email protected]. Kindest Regards, Toni

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Emily Adams Pleasant Grove, UT

They did wonders for my top teeth (which were pretty bad) although my bottom teet didn‚Äôt move at all

3 years ago

Reply from SmileDirectClub

Hi Emily. We appreciate you taking the time to share. We’re here for you at any time.

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Betty Gornall Riverdale, NJ

I‚Äôm 95% happy with the result but now there is a small space between my two front teeth at the top.

3 years ago

Reply from SmileDirectClub

Hi, Betty. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jennifer Griffin Norman, OK

My smile is the best it‚Äôs ever been! Customer service was excellent. No issues at all!

3 years ago

Reply from SmileDirectClub

Jennifer, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star

LAURIE HANSINGER Santa Rosa, CA

I appreciate how attentive they are and so easy to work with! HIGHLY RECOMMEND SmileDirectClub!!!

3 years ago

Reply from SmileDirectClub

Happy to hear this, Laurie! We appreciate that you took the time to share some kind words.

Feb. 22nd, 2021

check_circle

Verified Customer

star star star star star

Eddie Chandler, AZ

Professional staff, dentist approval during process, no regular dental office visits.

3 years ago

Reply from SmileDirectClub

Eddie, we love seeing this!

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Ann Hilliard, OH

Ease of scheduling, great staff, easy to follow directions and comfortable to wear!

3 years ago

Reply from SmileDirectClub

Hello Ann, thank you; we appreciate your feedback!

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Gabby Raleigh, NC

They do everything they say they will their products are simple and actually work

3 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Gabby! This means the world to us.

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Samantha Kingston, MA

They were very nice and the place was very modern and everyone treated me nicely

3 years ago

Reply from SmileDirectClub

Hello Samantha, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Jan. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Cierra Bain Brooklyn, NY

Theyre very straightforward in explaining the processes of how your teeth will start to look in the first couple months of your treatment.

3 years ago

Reply from SmileDirectClub

Hello Cierra, thank you for taking the time to leave us this review. Feel free to reach out to us at [email protected] if you have any questions or concerns. Best, Fiona

Jan. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Kimberly Varin Houston, TX

Paid upfront, have not received aligners after 6 weeks and customer support passed me around until I never got an answer. I'm considering just asking for a refund..

3 years ago

Reply from SmileDirectClub

Hello Kimberly, thank you for taking the time to leave us this feedback. We are concerned to hear about your experience with our Customer Care Team. We strive to ensure high-quality care for each of our customer, and I am sorry to hear that this was not the case for you. In order for us to best assist, please feel free to contact me directly at [email protected]. Best, Fiona

Jan. 26th, 2021

check_circle

Verified Customer

star star star star star

Cheryl Patterson Enid, OK

Easy to get started. Quick results. Great price. Amazing results. What's not to love??

3 years ago

Reply from SmileDirectClub

Hello Cheryl, your wonderful feedback and rating mean a lot to us.

Jan. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sammena Mason Knoxville, TN

Awesome scan visit, but horrible communication days after scan. I did not any communication days after scan like I was told, then my card was charged $250.00 w/o knowing my treatment plan.

3 years ago

Reply from SmileDirectClub

Hello Sammena, thank you for taking the time to leave us this feedback. We are sorry to hear about your experience thus far. We would like to learn more, so that we can best assist you. Please reach out to me firectly at [email protected]. Best, Fiona

Jan. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Christopher Teto Bronx, NY

Extremely happy with everything except the promotions offered and customer services way of handling them

3 years ago

Reply from SmileDirectClub

Hi Christopher, we appreciate you taking the time to leave us this feedback. Please reach out to us at [email protected] if we can help. Best, Jeff.

Jan. 20th, 2021

check_circle

Verified Customer

star star star star star

Donald Young Smyrna, GA

quicker than braces and can take them out when necessary as to braces are in 24/7

3 years ago

Reply from SmileDirectClub

Hello Donald, thank you; we appreciate your feedback!

Jan. 20th, 2021

check_circle

Verified Customer

star star star star star

Celerina Marie C. Baylon

It is cheaper than invisalign and my teeth's spaces are closing little by little

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Celerina, we really appreciate your feedback!

Jan. 20th, 2021

check_circle

Verified Customer

star star star star star

Kelly McCullough

The whole process was quick and painless. Plus the cost is far less than Invisalign.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Kelly, it's always our top priority to leave our customers excited and informed. Thank you!

Jan. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Felix Rodriguez Boston, MA

They were pretty accommodating but at my appointment the 3D scan specialist was a little bit rude and that really left me with a bad impression.

3 years ago

Reply from SmileDirectClub

Hello Felix, thank you for taking the time to leave us this review. We are concerned to hear about your experience at one of our SmileShops. We work hard to make sure every customer has the best experience in the best environment, we apologize that this was not the case for you. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Alexandra McReynolds Stoneham, MA

When I signed up for my aligners, I hadn't realized that their prices are negotiable so I have a friend who is paying half of what I am paying. I don't appreciate this type of business.

3 years ago

Reply from SmileDirectClub

Hello Alexandra, thank you for reaching out with this feedback. Unfortunatley, our prices are not negotiable. We frequently have promotional codes and discounts available on our website, but we cannot change the price of the aligners. Please reach out to me directly at [email protected] for further assistance. Best, Fiona

Jan. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anonymous Philadelphia, PA

Shop said my insurance would help pay, also received email confirming this, so I signed up, 3 weeks into treatment, insurance denies the claim

3 years ago

Reply from SmileDirectClub

Hello, thank you for reaching out with this feedback. Unfortuantely, we are only ablet to predict how much insurance could possily cover. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Theresa Jethani Hayward, CA

Information provided is contradictory. Representative insisted that the aligners could not be billed directly to my insurance, although I was originally informed that they would be.

3 years ago

Reply from SmileDirectClub

Hello Theresa, thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at [email protected]. Kindest Regards, Toni

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Z'lia Laurentino

The product came fast. Quality is good. Enjoying it. Can't wait to see all the results 😀

3 years ago

Reply from SmileDirectClub

Hi Z'lia. We're so happy to see this review. Thank you so much!

Jan. 13th, 2021

check_circle

Verified Customer

star star star star_border star_border

W B

They were not able to do both top and bottom and did NOT tell me. Instead took full payment until I emailed to complain.

3 years ago

Reply from SmileDirectClub

Hello WB, thanks for taking the time to leave this review. We apologize for the lack of communication. Please reach out to me with an email at [email protected]. Kindest Regards, Toni

Jan. 13th, 2021

check_circle

Verified Customer

star star star star star

Quinn Lincoln Providence, RI

First visit was fast and easy, liners fit great, instructions are easy to follow

3 years ago

Reply from SmileDirectClub

Quinn, we're delighted to see this!

Jan. 12th, 2021

check_circle

Verified Customer

star star star star star

Priyam Rauy New York, NY

Very friendly staff and very responsive to my inquisitive nature. Helped me with all my questions.

3 years ago

Reply from SmileDirectClub

Priyam, thanks for your kind comments about our team.

Jan. 12th, 2021

check_circle

Verified Customer

star star star star star

mary long Chicago, IL

They were honest with me when they said I wasn't a candidate due to my gum problems

3 years ago

Reply from SmileDirectClub

Hello Mary, thank you; we appreciate your feedback!

Jan. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Candy Vargas Houston, TX

I kept getting calls asking for payment and each time I asked to speak to the orthodontist. Six different times I was promised a call back and those call backs were just another person wanting payment.

3 years ago

Reply from SmileDirectClub

Hello Candy, thank you for taking the time to leave us this feedback. We always want to promptly address any concerns that arise. Please reach out to me directly at [email protected]. Best, Toni

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Sarah DeSantis

It was great. Especially during Covid i am glad i had everything i need at home

3 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Sarah.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Vincent

From the start at the smile shop til now we can see the improvement in my sons smile.

3 years ago

Reply from SmileDirectClub

Thanks for sharing, Vincent!

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

U

It is a cheaper way to straighten my children's teeth when we have no dental coverage.

3 years ago

Reply from SmileDirectClub

We really appreciate your positive review!

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Barbara Larson

well priced great customer service easy to wear and always available to give input and help.

3 years ago

Reply from SmileDirectClub

Hello Barbara, thank you; we appreciate your feedback!

Nov. 3rd, 2020