Name: SmileDirectClub
Rating: 2.8

check_circle

Verified Customer

star star star star star_border

Kristi weisbrodt Wichita, KS

Teeth we are not perfect like you’d get with braces but that’s expected excellent customer service!

3 years ago

Reply from SmileDirectClub

Thanks so much for the review, Kristi!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Dana Clawson Abilene, TX

Knowledgeable, helpful people. Amazing results! Lip balm is wonderful. ople. Amazing tesults6!

3 years ago

Reply from SmileDirectClub

Dana, thank you so much for the positive review!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Takyra

This is a great company and great customer service and had positive outcomes with my new smile.

4 years ago

Reply from SmileDirectClub

We're delighted to read this. Thank you, Takyra!

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Kelly Fradette

I have rated them a 4 only because they have not responded to emails. On hold when calling and no one picks up

4 years ago

Reply from SmileDirectClub

Thanks for leaving us this feedback, Kelly! Due to the pandemic, some of our support wait times are a little longer than usual. We always want to help our customers as quickly as possible and are working as hard as possible to assist every customer with their concerns.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Joseph Cygan

5 stars for the process but a -1 for the few aligners that dug into my back gums and made them bleed.

4 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Joseph! If customers ever have any issues, our customer care and dental teams are available 24/7 to assist and can be contacted at (800)-848-7566.

Apr. 7th, 2020

check_circle

Verified Customer

star star star star star

John C Tomaka

Much better than braces. Clear aligners work like a champ, and you can take them out if you want.

4 years ago

Reply from SmileDirectClub

That's what we like to hear. Thank you, John!

Apr. 7th, 2020

check_circle

Verified Customer

star star star star star

Jaspreet Kaur

It was the fastest way to improve my smile and in half a cost of money than braces.

4 years ago

Reply from SmileDirectClub

Thanks so much for the feedback, Jaspreet!

Apr. 7th, 2020

check_circle

Verified Customer

star star star star star

Pamela Strauss Cedar Rapids, IA

Your order comes very organized & Smile Direct stays in touch with you the whole journey.

4 years ago

Reply from SmileDirectClub

Pamela, thank you for taking the time to leave us a review!

Apr. 7th, 2020

check_circle

Verified Customer

star star star star star

Melani Las Vegas, NV

I am so pleased with my results. The process was so convenient and the Team was amazing.

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Melani!

Apr. 7th, 2020

check_circle

Verified Customer

star star star star_border star_border

cindy turano

Good Results, Follow up not always good, should have a little more contact with the orthodontist not just sales associates

4 years ago

Reply from SmileDirectClub

Hi Cindy, we want all club members to feel taken care of during their smile journey and trusting of our services. We have a wonderful customer service support team to help resolve any issues as well as get you in touch with our dental team. Please feel free to contact 800-689-0053 for any other questions or concerns. Best, Mae.

Mar. 23rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Elizabeth Johnson

I have been trying to cancel my plan because my aligners didn't fit correctly. This was three weeks ago and I have called a couple more times being told that they will get back to me in 5 to 7 days and still nothing yet.

4 years ago

Reply from SmileDirectClub

Hi Elizabeth, we are disappointed to hear this. No one should have to wait several days for an answer to then be told to wait longer. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Kiara barron

The process is well organized and already seeing results in the first month of using my aligners

4 years ago

Reply from SmileDirectClub

Hello Kiara, thank you for taking the time to leave a review and putting a smile on our face!

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Vanessa Legatowicz

We ordered SmileClub for our teenage daughter and it was very convenient; saved us time and money!

4 years ago

Reply from SmileDirectClub

Vanessa, we're thrilled to see your kind review!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Breeanna

Great experience! Also had a mishap with my retainers and got a new pair for free.

4 years ago

Reply from SmileDirectClub

Thank you so much!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Gabby N. Rodriguez

NO dentist visits, no hassles and your aligners are right there when you need the next set

4 years ago

Reply from SmileDirectClub

Thank you so much, Gabby!

Mar. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan

When i first started everything was great. Once i got my retainers and had an issue just got the run around. Them saying they didn't get the pics i sent them re-sent them no response... This has been almost 3 months now.

4 years ago

Reply from SmileDirectClub

Hello Susan, we take pride in our customer service so no one should be experiencing the run-around. Instead, a 5-star service should be provided at all times. Please call us at 800-689-0053 for additional assistance. Best, Valerie

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star

Caitlyn Sierra

Quick easy and worked. I was able to get my teeth straightened in less than 6 months

4 years ago

Reply from SmileDirectClub

Caitlyn, we're delighted to read your review!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Matthew Zimmerman

Product worked well and saved me $$$. Aligner kit is effective alternative to braces.

4 years ago

Reply from SmileDirectClub

Thank you so much for the support, Matthew!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Jennifer

It works. It straighten out a few teeth that had shifted from when I had braces as a child.

4 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Jennifer.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Andy Arredondo

Some aligners have rough edges and may need some sanding. Easy for someone to over correct and ruin aligned.

4 years ago

Reply from SmileDirectClub

Hello Andy, thank you; we appreciate your feedback! If we can be of further assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Sofia

Their aligners really made my teeth straight and I smile a lot more because of it.

4 years ago

Reply from SmileDirectClub

Thanks for making us smile, Sofia!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

D. Thomas

Everything was great except the edges of the aligners are very painful. I had to file them down and use wax.

4 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! If we can be of assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mandi Edwards

I'm on my retainer now and I still have a small space between my two front teeth. I think I probably should have used one more tray

4 years ago

Reply from SmileDirectClub

Hi Mandi, we want all club members to get the smile they desire. If one is not satisfied with their end results, we do offer additional aligners for further alignment. Please reach out to 800-689-0053 for further assistance. Best, Mae.

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Samantha

I would give 5 stars but I still have a few spaces in my back teeth that were supposed to be fixed also.

4 years ago

Reply from SmileDirectClub

Hi Diane, we appreciate you taking the time to leave us this feedback. If we can be of further assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star_border star_border

Consuelo Nava

Because I've had a treatment not well completed and still waiting on another treatment that I've been waiting for months.

4 years ago

Reply from SmileDirectClub

Hi Consuelo, this is very concerning to hear. We care about our club members deeply and want to be sure that everyone is provided with the best treatment plan possible. No one should have to experience long delays during their smile journey and instead, receive their package within the expected time frame. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 12th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Cory

Didn't straighten my teeth as expected and after I finished my last trays had to wait three months for my retainers that I had ordered five months prior and when I received them they were the wrong ones

4 years ago

Reply from SmileDirectClub

Hi Cory, when a club member is unsatisfied with their end results, they can request a re-evaluation for additional aligners. It is disappointing to hear when one has to wait longer than the expected time frame for their package and then in turn, for it to arrive and be incorrect. We can be contacted at 800-689-0053 for further assistance. Best, Valerie

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star

Court Stumpf

Very simple to use and great service. Highly effective product and great customer service.

4 years ago

Reply from SmileDirectClub

We are so happy to read this, Court!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Mylena

Treatment was easy to get and effective. But I never received my retainers, even after contacting them twice.

4 years ago

Reply from SmileDirectClub

Hello Mylena, thank you; we appreciate your feedback! If we can be of assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

kaitlyn saunders

super easy and simple, no visits so made it nice getting a perfect smile while in college

4 years ago

Reply from SmileDirectClub

Hi Kaitlyn, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Cynthia Arteaga

Very detailed and their customer service was on point - via phone, email and in person

4 years ago

Reply from SmileDirectClub

Cynthia, we're delighted to read your review!

Mar. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Amy Pryharski

I've had problems with my teeth at the end of the treatment and I've contacted customer service three times letting them know I'm experiencing loose teeth

4 years ago

Reply from SmileDirectClub

Hi Amy, this is very concerning to hear. One can contact us so that we can have our dental team quickly take care of serious issues so that the club member can get back on track to completing their smile plan. In order to better assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star

Sarah

Only took 6 months to get my teeth back to where they were after I first had braces in high school

4 years ago

Reply from SmileDirectClub

Sarah, thanks so much! We love seeing this.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Rick Aragona

Direct smile club will no matter what deliver on their promise of a great smile.

4 years ago

Reply from SmileDirectClub

Rick, thank you for the high star rating!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Liselotte Fana

The process was quick and easy papa d the results very effective. I have no regrets.

4 years ago

Reply from SmileDirectClub

Liselotte, we love seeing this!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Samantha

I ordered my retainers and I still didn't get them. But I really my teeth are strait and I'd like to say thank you!

4 years ago

Reply from SmileDirectClub

Hello Samantha, we grin ear to ear hearing how much one loves their new smile! However, club members should not have to wait longer than the expected time frame for their order to arrive. For additional assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Lee Ann Mercurio

100% happy with my smile. My teeth finally are straight after braces didn't work.

4 years ago

Reply from SmileDirectClub

Lee Ann, your wonderful feedback and rating mean a lot to us.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Chelsea Crittenden

It was very easy. Staff was very friendly. Able to communicate via text which is most convenient b

4 years ago

Reply from SmileDirectClub

Chelsea, we're delighted to see this!

Mar. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Natasha Lozano

Never received aligners. Have made several calls to try to find out why and was told payment was fine but something is wrong with my email address. One month later still no aligners. If I could rate a zero I would.

4 years ago

Reply from SmileDirectClub

Hi Natasha, thank you for leaving us a review. We're disappointed to see this and would really like to look into this. You can give us a call at (800)-848-7566 so we can assist. Best, Madison

Mar. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Danielle Newman

It is very easy, and convenient. Have had to revisit smile shop due to not being satisfied with original outcome.

4 years ago

Reply from SmileDirectClub

Hello Danielle, we are happy to hear this! Our goal is for one to have a smooth, exciting smile journey with us while they work on receiving the new smile of their dreams. Re-evaluations are great due to it allows club members to prolong their journey with us in order to achieve the desired results that they came to us for.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Winona Aikens

Before the 6 months was over my teeth were striaght! They were so easy with everything!

4 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Tess

I love my new teeth and I would not have been able to work it out with any other orthodontists.

4 years ago

Reply from SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Diane Personett

My retainers would always need trimmed or filed because they rubbed my gums or cheeks. That was my only problem

4 years ago

Reply from SmileDirectClub

Hi Diane, we want everyone's aligners to fit properly during their smile journey. If they do not, adjustments can be made and new aligners can be requested if nothing else resolves the issue.

Mar. 16th, 2020

check_circle

Verified Customer

star star star star star

Mona Reimer-Mieras

Customer service and local store is great. Received refinements in 2 weeks. On W2 of refinements.

4 years ago

Reply from SmileDirectClub

We love seeing this. Thank you so much, Mona!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Arrol Howze aka (Butch)

They were easy to work with and they kept up and walked me through every process

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Lisa Kohl

Very organized process and user friendly. Love my new smile...so do others. THANK YOU____

4 years ago

Reply from SmileDirectClub

We are thrilled to read this, Lisa!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Scott Nickell

The process was easy. Their constant communication was great. Most of all, it is working.

4 years ago

Reply from SmileDirectClub

We appreciate the positive review, Scott!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Curtis Doran

Great customer service and the product helped more then I thought it was going too.

4 years ago

Reply from SmileDirectClub

This makes smile, Curtis. Thank you!

Mar. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Doria lewit

I loved the product, the process and my result but I reffered several people and had to chase the company to get my referral gift card so I stopped recommending their service

4 years ago

Reply from SmileDirectClub

Hello Doria, we greatly appreciate it when one refers their friends or family to our company! Compensation is definitely provided and it should not be a hassle to receive it. This is disappointing to see as we do not take issues lightly. If you need additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star

CAROLYN MORAN

EASY TO USE, AFFORDABLE, SUPER CONVENIENT. GREAT RESULTS. VERY HAPPY WITH RESULTS.

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thanks so much, Carolyn!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Christine

I was very happy with the process & pleased with my results. I forgot how much I missed my straight teeth & smile!

4 years ago

Reply from SmileDirectClub

Thank you so much for the kind words, Christine!

Feb. 25th, 2020