Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Alexander

Overall, I had a good experience. It was simple enough and I was able to successfully complete my treatment.

3 years ago

Reply from SmileDirectClub

Alexander, reviews like this give us motivation and help us ensure we provide high-quality care.

Jul. 22nd, 2020

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Verified Customer

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Helen

SmileDirect is a fast and easy way to get the smile you want with a reasonable price..

3 years ago

Reply from SmileDirectClub

Helen, we love providing a cost-effective option for our customers. Thank you for the review!

Jul. 22nd, 2020

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Verified Customer

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Fatemia Milton

The customers service representative are always courteous and professional always

3 years ago

Reply from SmileDirectClub

Fatemia, we appreciate your positive words! We're honoured.

Jul. 22nd, 2020

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Verified Customer

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Azra Sadiqai

My aligners wear not the greatest some days they fitted and some days they didnâ€šÃ„Ã´t fit

3 years ago

Reply from SmileDirectClub

Azra, thank for taking the time to share your feedback and rating. However, I am sorry to hear that you experienced some fit issues with your aligners. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 22nd, 2020

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Verified Customer

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Travis Mcpherson

My daughters smile was a whole lot straighter but something weâ€šÃ„Ã´re not straightened, as well as I would have liked.

3 years ago

Reply from SmileDirectClub

Hello Travis, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Tracy Vilas-Hill

Great experience, no issues. Fast shipping & the liners worked great, better than expected.

3 years ago

Reply from SmileDirectClub

Tracy, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review!

Jul. 22nd, 2020

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Andrea

itâ€šÃ„Ã´s taking longer than expected to straighten my teeth but theyâ€šÃ„Ã´re helped ALOT

3 years ago

Reply from SmileDirectClub

Hello Andrea, I am thrilled to hear we were able to assist you. We absolutely want to get you the smile you deserve.

Jul. 21st, 2020

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Verified Customer

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Adrian Solache

It was an easy process to start and complete. And staff made me feel comfortable.

3 years ago

Reply from SmileDirectClub

Hello Adrian, we are thrilled to see this review!

Jul. 21st, 2020

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Ebuka Obiakor

It was good. Most importantly, I got a smile that makes me feel better. Before I rated my smile a 3, now it's an 8

3 years ago

Reply from SmileDirectClub

Ebuka, your wonderful feedback and rating mean a lot to us. Thank you so much for sharing.

Jul. 24th, 2020

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Stefanie Moore

It was a 4 because the treatment was quick and easy, but I didnâ€šÃ„Ã´t get the results I was supposed to.

3 years ago

Reply from SmileDirectClub

Stefanie, thank you for taking the time to leave us this feedback. However, we are concerned to hear that you did not achieve your smile goal. Most of our customers are eligible for a re-evaluation. And we absolutely want to get you the smile you deserve. I would love to assist further. Please reach out to me directly at [email protected]. Best, Fiona

Jul. 23rd, 2020

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Verified Customer

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Julia Pitlyk

Very clearly guided me through the experience, deliveries and updates were always on time

3 years ago

Reply from SmileDirectClub

Julia, thank you for your kind words and this wonderful review!

Jul. 24th, 2020

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Verified Customer

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Haley Demand

So easy and works great. Its a great alternative for braces and half the cost. Easy instructions

3 years ago

Reply from SmileDirectClub

Haley, thank you for your kind words and this wonderful review!

Jul. 22nd, 2020

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Billy

Wasn't told beforehand that I would always have to wear a retainer forever (at night) after the initial 7 months

3 years ago

Reply from SmileDirectClub

Billy, thank you for the feedback. It is advised to wear the retainers after completing your Smile Plan to retain your smile. If you have any questions or concerns in regards to wearing the retainers, please reach out to me directly at [email protected] and I would be happy to further assist. Best, Fiona

Jul. 23rd, 2020

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Verified Customer

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Laura S

easy, understandable, not a lot of fuss. would have preferred only 1-week aligners

3 years ago

Reply from SmileDirectClub

Laura, thank you for taking the time to leave us this review.

Jul. 22nd, 2020

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Verified Customer

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Charles Buckley

Didnâ€šÃ„Ã´t quite move my teeth like I wanted. Also my teeth donâ€šÃ„Ã´t stay after I was done with the 6 Month course.

3 years ago

Reply from SmileDirectClub

Hello Charles, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Lucy Dang Memphis, TN

Responsive and resolved my issue quickly. I am satisfied with my customer service experience.

3 years ago

Reply from SmileDirectClub

This is what we like to hear! Thank you so much, Lucy.

Jun. 16th, 2020

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Verified Customer

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Julia Rutherford Hammond, IN

A great experience, and I love my new smile. However I would like to further adjust my new smile...

3 years ago

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Patrice Brown

I chose 3 because I finished the plan but I had an issue with my bottom teeth so I’m going to have to get new aligners and start over.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Patrice, thank you so much for taking the time to leave us a review. We are sorry to hear that you did not achieve your desired results with the first set of aligners. However, we look forward to getting you the smile you deserve through a re-evaluation. Please feel free to give us a call at 800-848-7566 if you have any questions or concerns along the way.

Jun. 16th, 2020

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Verified Customer

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Tom Kushner

So easy. Great followup service. My smile looks awesome and now I’ll keep it!

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

This review makes us smile. Thank you, Tom!

Jun. 16th, 2020

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Tiffany Godfrey Beverly, NJ

Very easy to manage. Saw results very quickly. And I am extremely happy with my results.

3 years ago

Reply from SmileDirectClub

Tiffany, we’re thrilled to hear it!

Jun. 16th, 2020

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Joe Grimes Trafford, PA

very simple and very polite, efficient. not the highest quality though. my smile is not what i was promised

3 years ago

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Chelsie Mocksville, NC

My smile it so much more straight and the gap between my teeth is completely gone

3 years ago

Reply from SmileDirectClub

Chelsie, we’re thrilled to hear it!

Jun. 16th, 2020

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Billy Newman

Easy to follow steps. Good follow up to remind you when it’s time to change out.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback, Billy.

Jun. 16th, 2020

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Verified Customer

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Oziel Barajas Bell, CA

The system is very easy to use. The staff was very pleasant and the cost was very affordable.

3 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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Grant Motshagen Springfield, OR

The system itself works decently. The service I would say is sub-par but with the pandemic going on it could be out of context.

3 years ago

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Verified Customer

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William J Whitehead Spokane, WA

Easy, simple and fast results that will make you keep on smiling for years to come.

3 years ago

Reply from SmileDirectClub

Thanks for leaving us a review! We’re so happy to hear this, William.

Jun. 11th, 2020

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Verified Customer

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Sarah Throneburg Saratoga Springs, NY

It was fast and easy! My husband had a gap and by the end of his treatment his teeth were perfect!

3 years ago

Reply from SmileDirectClub

Thank you for this glowing review, Sarah!

Jun. 11th, 2020

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Larry Abron Arlington, VA

The Timing Mostly. My teeth were corrected in 6 months. Also their customer service was very good

3 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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Simone Johnson Newport News, VA

Helped close my gap. I had a pretty wide gap prior to using Smile Direct, now it's nonexistent!

3 years ago

Reply from SmileDirectClub

Simone, we’re thrilled to hear it!

Jun. 11th, 2020

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Dale Dallas, NC

Very thorough from beginning to end. The kit was amazing. Everything down to the week and spelled out.

3 years ago

Reply from SmileDirectClub

This review makes us smile. Thank you, Dale!

Jun. 11th, 2020

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Sharon Union Grove, AL

Thank you so much for taking time to help. Sorry it didn’t work out but I appreciate your time and honesty

3 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave a review, Sharon.

Jun. 11th, 2020

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Hope Till Powell, TN

I absolutely love the company, the process and quality of product but the refer a friend program needs to be improved

3 years ago

Reply from SmileDirectClub

We love your enthusiasm, Hope. Thanks so much!

Jun. 11th, 2020

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Devorah Schlossberg Cleveland, OH

My smile looks fantastic, but some of the aligners were very painful as they cut into my gums

3 years ago

Reply from SmileDirectClub

Thanks for leaving us a review! We appreciate your feedback, Devorah .

Jun. 11th, 2020

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Diane Cox Brownsburg, IN

They did exactly what i wanted. My teeth were straighten without anyone knowing i was wearing them

3 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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S Harris Chicago, IL

They were very nice & understanding. Customer service was very informative and knowledgeable.

3 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 11th, 2020

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Jasmin Rodriguez Colorado Springs, CO

I didn’t get the smile I was expected to get , still have somewhat of a gap between my front teeth

3 years ago

Reply from SmileDirectClub

We appreciate the feedback, Jasmin. We're always here to help if customers have any concerns with their results! Feel free to give us a call at (800)-848-7566 if we can help.

Jun. 2nd, 2020

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Sherry Colorado Springs, CO

I had a great experience my teeth are back to the way I like them in 4 short months

3 years ago

Reply from SmileDirectClub

Sherry, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Jun. 2nd, 2020

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jan Las Vegas, NV

it took seven months and I got pretty good results, even though some months my teeth really hurt

3 years ago

Reply from SmileDirectClub

Jan, we're delighted to see this!

Jun. 2nd, 2020

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Maria Temecula, CA

Fixed my teeth in a very short period of time. A program that is so easy to follow.

3 years ago

Reply from SmileDirectClub

Maria, we love seeing this!

Jun. 2nd, 2020

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Jose Ayala Santa Ana, CA

I rate them this way because I like the way my teeth are turning out and it was very easy.

3 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Jun. 2nd, 2020

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shanon Anaheim, CA

i love my smile experience was great, had braces before but this was less painful

3 years ago

Reply from SmileDirectClub

Thanks for making us smile, Shanon!

Jun. 2nd, 2020

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Sally Lagman South San Francisco, CA

I found the whole process from start to finish to be quite good. Seamess, and with good results.

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you, Sally!

Jun. 2nd, 2020

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V Mueller Ridgefield, CT

It has been a good experience for me. I followed the instructions and I'm happy with the results.

3 years ago

Reply from SmileDirectClub

Thank you so much for your positive comments about SmileDirectClub!

Jun. 2nd, 2020

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Julie Mazzarese Flemington, NJ

I am very pleased with my results. Excellent in keeping you informed of when to change.

3 years ago

Reply from SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Jun. 2nd, 2020

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Cecile Hempstead, NY

My treatment worked ! My teeth were crowded and now they are spaced evenly and straight .

3 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Cecile.

Jun. 2nd, 2020

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Sheila Burgos Waldorf, MD

My teeth are now straight and better then before. I can smile all day and not get tired at smiling.

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Sheila!

Jun. 2nd, 2020

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Maria Santiago Memphis, TN

Experience was good but my teeth isn’t really fixing since then. I just got my retainers and one of my teeth are still crooked.

3 years ago

Reply from SmileDirectClub

We appreciate you leaving us a review, Maria. If a customer isn't satisfied with their results, they may be eligible for additional aligners at no cost to them. Please give us a call at (800)-848-7566 so we can assist further. Best, Madison

Jun. 2nd, 2020

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Charles Chesterland, OH

Ease of use. Good communication, Doctor check in and no appointments needed after initial visit

3 years ago

Reply from SmileDirectClub

Charles, thank you so much for the wonderful feedback!

Jun. 2nd, 2020

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Nanette Minneapolis, MN

It was easy, straight forward my teeth are straightened and I don't have to think about it.

3 years ago

Reply from SmileDirectClub

We're thrilled to read such an amazing review!

Jun. 2nd, 2020

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Mallory Ferguson Minneapolis, MN

Amazing customer service. This service has given me more confidence in myself and my smile.

3 years ago

Reply from SmileDirectClub

This is what we like to hear!

Jun. 2nd, 2020