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SmileDirectClub

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6.6

Overall Score

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Barbara Larson

well priced great customer service easy to wear and always available to give input and help.

3 years ago

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Reply from SmileDirectClub

Hello Barbara, thank you; we appreciate your feedback!

Nov. 3rd, 2020

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Matt

I am 6 weeks into it and any issues or questions they have been easy to work with.

3 years ago

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Reply from SmileDirectClub

Thank you so much for the review, Matt!

Nov. 3rd, 2020

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Carolyn

It is an easy and precise process. I loved the box and all the trays delivered up front.

3 years ago

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Reply from SmileDirectClub

We're delighted to read this!

Nov. 3rd, 2020

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Rogelio Fernández

The whole process has been seamless and Elsa in the Dallas Smile Shop was amazing during my scan

3 years ago

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Reply from SmileDirectClub

Rogelio, we are so happy to read such a great review about SmileDirectClub!

Oct. 27th, 2020

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star star star star star

Miranda Paschalydis

The whole process was incredibly easy and so much cheaper than going to any other orthodontist.

3 years ago

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Reply from SmileDirectClub

Miranda, we love seeing this!

Oct. 27th, 2020

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Kris Olynyk

The treatment plan is very affordable and convenient for people with a busy lifestyle

3 years ago

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Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Kris!

Oct. 27th, 2020

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star star star star star

Yolanda Clark

From taking impressions to actually getting the aligners was an extremely easy process.

3 years ago

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Reply from SmileDirectClub

Yolanda, we're thrilled to see your kind review!   

Oct. 26th, 2020

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star star star star star

Leslie Weaver

The simplicity and ease of getting impressions, treatment plan and AMAZING CUSTOMER SERVICE.

3 years ago

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Reply from SmileDirectClub

Thank you so much for sharing, Leslie! This means the world to us.

Oct. 27th, 2020

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Brian Baker

Had to readjust my plan and it took some time to get my new braces in. It took an additional 2 months

3 years ago

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Reply from SmileDirectClub

Hi Brian, we appreciate you taking the time to leave us this feedback.

Oct. 20th, 2020

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star star star star star

Angela Davis

I had questions about my aligners and they were responsive and great customer service.

3 years ago

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Reply from SmileDirectClub

Angela, we're delighted to read your review!  

Oct. 20th, 2020

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star star star star star

Naa-Merley

They provided me with great service and are always there to answer any question I may have.

3 years ago

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Reply from SmileDirectClub

Happy to hear it! Thanks, Naa-Merley.

Oct. 20th, 2020

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Adam Veit

From my first consultation up until receiving my aligners was undoubtedly seamless & easy !

3 years ago

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Reply from SmileDirectClub

We are loving your enthusiasm, Adam! This means the world to us – thank you so much.

Oct. 20th, 2020

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Stephanie

Amazing experience! I love the weekly emails and up to date steps on what to do next

3 years ago

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Reply from SmileDirectClub

This is what we like to see! Thank you, Stephanie. 

Oct. 20th, 2020

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Lolretta Tillery

Customer service is helpful. Delivery was super fast! My teeth are now straight!

3 years ago

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Reply from SmileDirectClub

Hi Lolretta! We're thrilled to see this.

Sep. 23rd, 2020

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Sara

Amazing overall experience and better than expected, faster outcome from the treatment

3 years ago

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Reply from SmileDirectClub

Sara, we really appreciate your feedback!  

Sep. 23rd, 2020

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star star star star star

Daniel Swedberg

Excellent Customer Service, aligners always were sometimes uncomfortable but that is expected.

3 years ago

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Reply from SmileDirectClub

Daniel, thank you so much for your high rating!

Sep. 23rd, 2020

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Diana

It might be great for some people but I'm not really happy with how my teeth look. It straightened them alittle bit but now I can't close my mouth properly.

3 years ago

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Reply from SmileDirectClub

Hello Diana, thank you for taking the time to leave us this review. We are sorry to hear that you are not fully satisfied with your end results, and that the aligners caused you discomfort. We would like to learn more about your experience and assist further. Please reach out to me directly at [email protected]. Kindest Regards, Toni

Sep. 23rd, 2020

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Georgette Coen Watertown, MA

I feel they needed to follow up on the treatment once it was completed to see if the customer was completely satisfied.

3 years ago

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Reply from SmileDirectClub

We appreciate the review, Georgette! Providing the best customer experience is always our goal, so we truly appreciate feedback like this. If you need anything, don't hesitate to give us a call at (800)-848-7566. Best, Emily

Sep. 9th, 2020

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Tiffany Fultz Williamsport, PA

My teeth have definitely straightened out but I would still need to do another round to have perfectly straight teeth.

3 years ago

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Reply from SmileDirectClub

Thanks so much, Tiffany! We're disappointed to hear that. Customers who aren't happy with their final results may be eligible for additional aligners to help get them a smile they love. Please give us a call at (800)-848-7566 so we can assist. Best, Emily

Sep. 9th, 2020

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Christy Morris Lovingston, VA

Thanks to Smile Direct I now LOVE my smile. The aligners we affordable and worked great for me!!

3 years ago

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Reply from SmileDirectClub

This is exactly what we're here for, Christy! Thank you so much.

Sep. 9th, 2020

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Rhonda Franklin Redding, CA

I'm really happy with the way my teeth turned out. Should have done this years ago!

3 years ago

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Reply from SmileDirectClub

We're delighted to read this, Rhonda!

Sep. 9th, 2020

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Tim Raglin Elkhorn, NE

I'm one month in - so far so good. My only complaint is I have to do a fair amount of smoothing on the aligners - they are not finished well

3 years ago

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Reply from SmileDirectClub

Hi Tim, thank you for leaving us with this feedback. We would like to help as we want all club members to have a comfortable and fun smile journey. In order for us to help, please reach out to us at [email protected]. Best, Jeff.

Sep. 14th, 2020

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Andrea Taras Tucson, AZ

I was not satisfied with the fit of some of the retainer, unable to get problems resolved, was not satisfied with the end result of my smile

3 years ago

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Reply from SmileDirectClub

Hi Andrea, thank you for taking the time to leave us with this feedback. We are concerned to hear this as we want to help all club members achieve their ideal smile results. In order for us to better assist, please reach out to us at [email protected]. Best, Jeff.

Sep. 14th, 2020

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Jason R Aurora, CO

Being able to go to a local office was really convenient. Great customer service.

3 years ago

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Reply from SmileDirectClub

Hello Jason, we appreciate your feedback!  

Aug. 8th, 2020

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Brianna Oakes Roseville, CA

My teeth are straight at an affordable price without having to go in for appointments!

3 years ago

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Reply from SmileDirectClub

Hello Brianna, we love providing a convenient option for our customers. Thanks for taking the time to leave us a review.

Aug. 8th, 2020

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Oksana

Final result is incredibly. We so happy with final results and the price is so farr.

3 years ago

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Reply from SmileDirectClub

Hello Oksana, we really appreciate your positive review!  

Aug. 8th, 2020

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Mary bozin

Very friendly & professional from initial appointment to all follow up communication

3 years ago

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Reply from SmileDirectClub

Thank you so much for the positive review, Mary!

Aug. 3rd, 2020

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Abigail Alburtis, PA

It was easy to do the email reminders were a big help and the price was excellent.

3 years ago

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Reply from SmileDirectClub

Thanks so much, Abigail!

Aug. 3rd, 2020

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Ana Brooklyn, NY

Sometimes instructions were unclear but honestly customer service would always answer my calls but not my emails.

3 years ago

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Reply from SmileDirectClub

Thanks so much for taking the time to leave us this feedback, Ana!

Aug. 3rd, 2020

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Erica Bradshaw Union, NJ

Because I tried for months to get a dental check up that was supposed to be at 90 days, halfway and it never happened. Then when I finally got through to someone they said it was too late!

3 years ago

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Reply from SmileDirectClub

Hello Erica, thank you for taking the time to leave us this feedback. I am sorry to hear that you did not receive your 90 day check in. It's always our goal to provide helpful and effective service to all our customers. I would like to learn more about your experience and assist further. Please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Isabella Enxuto Angier, NC

Convenient and affordable. Helped me achieve a smile that makes me more confident

3 years ago

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Reply from SmileDirectClub

Isabella, thank you so much for the review!

Aug. 3rd, 2020

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Ivette Palacios Hoboken, NJ

I was not Completely happy with my results. I reached out about getting it fixed and still have not gotten an answer back!

3 years ago

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Reply from SmileDirectClub

Hello Ivette, thank you for the feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. Most of our customers are eligible for a re-evaluation request. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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James Meyers Osseo, MN

Easy to use, the weekly braces work the best, the two week braces always wore out too fast though

3 years ago

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Reply from SmileDirectClub

We're so happy to read this, James!

Aug. 3rd, 2020

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Julie rose

So happy with results and so easy to contact people if you have questions or concerns

3 years ago

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Reply from SmileDirectClub

Julie, we're delighted to read your review!  

Jul. 28th, 2020

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Katie

My teeth are straight, I had no problems with my retainers and they had great customer service.

3 years ago

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Reply from SmileDirectClub

Katie, thank you so much for the positive review!  

Jul. 28th, 2020

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Sammy Harshman

They did the impossible and gave me a straight and bright smile I'm so impressed and very happy

3 years ago

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Reply from SmileDirectClub

Sammy, this makes us smile!

Jul. 28th, 2020

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Michelle Stellaccio

Everything was great, my only complaint is that the trays were inconsistent - a few weeks the quality wasn't great

3 years ago

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Reply from SmileDirectClub

Michelle, we really appreciate your positive review!  

Jul. 28th, 2020

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Shir'Mel

Smile Direct Club invisible aligners are extremely easy to use and the company is very organized.

3 years ago

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Reply from SmileDirectClub

Shir'Mel, hank you so much for taking the time to share! We truly appreciate seeing this.

Jul. 28th, 2020

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Megan Onstott

Great overall experience with the company. I enjoyed friendly reminders and tips

3 years ago

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Reply from SmileDirectClub

Megan, thank you again for taking the time to share a review! We truly appreciate the support. 

Jul. 28th, 2020

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star star star star star

Zoyia Catching

My teeth are straight and. White I have a beautiful. Smile and it didn't take long

3 years ago

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Reply from SmileDirectClub

Zoyia, this is great to hear! We appreciate your feedback!  

Jul. 28th, 2020

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Roxi

It was easy, convenient, quick, affordable, and achieved the results promised and expected.

3 years ago

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Reply from SmileDirectClub

Roxi, we appreciate your positive words! We're honoured.   

Jul. 28th, 2020

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brittany

Transformation has already taken twice as long as expected and did not come out as expected, experienced mouth damage, customer service is SUB-PAR

3 years ago

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Reply from SmileDirectClub

Hello Brittany, thank you for taking the time to leave us this review. We are sorry to hear that he aligners caused you some discomfort and you are not 100% satisfied with your smile. We would also like to apologize for your experience with Customer Care. We absolutely want to get you the smile you deserve, and learn more about your experience. Please reach out me directly at [email protected]. Best, Fiona

Jul. 25th, 2020

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Taylor

The retainers were great but my reminders got off track and no one ever checked in to have me send a picture of my smile

3 years ago

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Reply from SmileDirectClub

Hello Taylor, thank you for the feedback. We are glad to hear that the aligners worked well for you. However, we are concerned that you were unable to achieve the smile you deserve. Most of our customers are eligible for a re-evaluation in order to continue their Smile Plans. I would love to further assist you with this process. Please reach out to me directly at [email protected]. Best, Fiona

Jul. 25th, 2020

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Lauren

Great initial experience. Loved getting everything at one time. Best of all? I have my smile back!

3 years ago

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Reply from SmileDirectClub

Lauren, it's always our top priority to leave our customers with the smile they deserve.

Jul. 22nd, 2020

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star star star star star

Jennifer

It worked, they were professional, and the price was 1/3 of the orthodontist quote.

3 years ago

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Reply from SmileDirectClub

Jennifer, we're delighted to read this!

Jul. 22nd, 2020

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star star star star star

Bonnie Munro/ T.J Cook

My sons teeth look amazing and he is finally smiling with his mouth open and not hiding his teeth

3 years ago

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Reply from SmileDirectClub

Bonnie and TJ, we're happy to read that your son loves his new smile. Thank you so much for taking the time to leave us a review.

Jul. 22nd, 2020

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star star star star star

Lena Rodriguez

Because they are cool üòé and they are awesome and really friendly

3 years ago

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Reply from SmileDirectClub

Lena, this means the world to us – thank you so much.

Jul. 22nd, 2020

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star star star star star

Krishna Patel

They helped me get the smile I needed and always wanted, they were reliable and inexpensive

3 years ago

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Reply from SmileDirectClub

Krishna, thank you for taking the time to leave us this review. We love providing a cost-effective option for our customers.

Jul. 22nd, 2020

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star star star star star

Matthias Roberts

Excellent results. Teeth are straight and I'm very happy with the results. Highly recommend.

3 years ago

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Reply from SmileDirectClub

Matthias, we are grinning from ear to ear. Thank you for taking the time to leave this review.

Jul. 22nd, 2020

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T Coleman

Liked the reminders. The aligners did perfectly each step as well as the retainers

3 years ago

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Reply from SmileDirectClub

T, this is so exciting to hear! We are thrilled about this feedback. Thank you for the support! 

Jul. 22nd, 2020