Name: byte
Rating: 4.3

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Elias Demissie Fort Worth, TX

Byte, has been an amazing and affordable program. Their customer service is quick and very nice. I am currently on week 5 of my plan, and I can already tell the difference! I highly recommend it!

4 years ago

Reply from byte

Thanks so much for your review! Our care team does just that- we care! We do what we can to make the journey easier, every step of the way.

Sep. 30th, 2019

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Sarahlynn Fowler Thomaston, ME

I love BYTE!! Everything about this experience has been AWESOME! This process could not possibly have been made any easier and I LOVE the communication!!! BYTE is the absolute BEST!!

4 years ago

Reply from byte

We love YOU! Communication is key to making sure your journey is the best it can be, and we've been so happy to work with you too!

Sep. 30th, 2019

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Arleen Mancino North Fort Myers, FL

The customer service at this customer is fantastic. They helped me with any issues I had and were friendly and accurate. Product came sooner than expected and work great. So far my experience with BYTE is A#1 !!!

4 years ago

Reply from byte

Amazing, thank you for your review! We love hearing when we deliver sooner than promised. Never hesitate to reach out to our care team with any concerns you may have!

Sep. 30th, 2019

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Patricia Werder Trenton, NJ

Byte has an excellent customer service for sure. However, so far for my case, the treatment still is on-the-go situation. I am in the 2nd week of the 3rd treatment right now so I don't know if this time will make my teeth align proper. This is a journey so I have to take a leap of faith and just hope for the best

4 years ago Edited September 14, 2021

Reply from byte

We do what we can to make this journey as smooth as possible. Thank you for being amazing!

Sep. 30th, 2019

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Kristin Orange Park, FL

Overall an excellent experience. Customer service was outstanding. My aligner’s came right on time. Fast assistance with filing my insurance claim as well as a very affordable price.

4 years ago

Reply from byte

Thank you so much for your review! Our care team does everything we can to ensure a smooth experience from start to finish. We hope to continue doing so :)

Sep. 30th, 2019

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Misti Fort Worth, TX

Byte has the most amazing customer service team! Any questions I’ve had they’re always incredibly quick to answer. I’m 3 months into my treatment and excited to see the end result!

4 years ago

Reply from byte

Thank you so much for being the best! We're so happy to be able to work with you, and can't wait to get you to your end results :)

Sep. 25th, 2019

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Deborah Victory Dallas, TX

It only took 4 months and I have the smile I wanted! The whole process was great and customer service was always so friendly and helpful. The cost was good, too. I would definitely recommend!

4 years ago

Reply from byte

Thank you Deborah! We're so happy to help!

Sep. 26th, 2019

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Jeannette Miami, FL

Getting started was quick and easy. The payment plan helped make the decision to do it a no brained. I have been doing the treatment for 4 weeks and already see a vast improvement and can’t wait for the end result!

4 years ago

Reply from byte

Thanks Jeannette, we try to make things as easy as we can for our patients! That's so awesome to hear that you've already noticed improvements to your smile :)

Oct. 7th, 2019

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Terri Livingston Wichita, KS

My aligners arrived earlier than expected! It has been a super easy process since the beginning. Their customer service is awesome, and easy to work with. I’m so glad I chose Byte!

4 years ago

Reply from byte

Thank you for your review! We do what we can to make this journey as easy as possible, and we're excited to be here for you every step of the way :) Can't wait to get you to your results!

Sep. 30th, 2019

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Bridget Wheat Ridge, CO

Just received my aligners and am impressed with how well they for my teeth. Amazing how this can happen with only a simple do it yourself mold. Customer support has been helpful and knowledgeable so far and I expect more of the same. Can't wait to continue on the path to a new smile!!

4 years ago

Reply from byte

We'll always be here to help!

Sep. 27th, 2019

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Alissa Chelan, WA

I’m on week one of aligners and so excited for my new smile. So far, the customer service has been excellent - they quickly answered all of my questions and are super friendly!

4 years ago

Reply from byte

We know the first week can be an adjustment, but thankfully our care team is here to help! Thank you for your review!

Sep. 27th, 2019

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Dana T.

So far so good! I’m on week 3 and everything is going well. Customer service is friendly and helpful, confident that if I have any issues or questions the Byte team will be there to help!

4 years ago

Reply from byte

Thank you so much for your review! Our care team does just that- we want to be here for you every step of the way.

Sep. 27th, 2019

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Sunday La Verne, CA

I have been very pleased with byte. Their customer service is just right! I think I’m on week 12 of my treatment plan and it’s amazing to see how my teeth have changed! It’s simple to follow and very convenient!

4 years ago

Reply from byte

Thank you for your review!

Sep. 27th, 2019

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Andrew Wichita, KS

Byte has been a great experience thus far, I am about halfway through treatment and have already seen great results. And at a much better price than Invisalign and braces. Would absolutely recommend .

4 years ago

Reply from byte

This is awesome! We can't wait to see your end results.

Sep. 11th, 2019

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Kaitlynn Stone Leesburg, VA

I cannot speak more highly of their product & customer service. Shipping was fast, the process has been easy and their team is both professional and caring. 10/10 would recommend, again & again.

4 years ago

Reply from byte

Thanks for the 5 stars Kaitlynn! We are glad our shipping and care team earned us your recommendation.

Aug. 9th, 2019

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Isaiah Kingman, IN

I have used another aligner company and it was an ok experience but byte is next level. The pricing is affordable, the aligners are durable and fit amazingly, and the teeth whiting foam best product ever. I highly recommend.

4 years ago

Reply from byte

Thanks for the great review! We cannot wait to see your new smile.

Jul. 29th, 2019

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Alexandra arredondo Tucson, AZ

I highly recommend byte due to their amazing costumer service, their price and the over all experience I’ve had in the last 3 weeks. I have seen a huge difference in my teeth and I’m on week 3. 10/10

4 years ago

Reply from byte

We can't wait for your new smile!

Jul. 17th, 2019

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Mabel Chong Los Angeles, CA

I love Byte! Customer service was super friendly and fast! Got my invisible aligners within two weeks! Already wearing tray 1. Financing options are affordable as well. Thanks for my better and straighter smile byte!!!

4 years ago

Reply from byte

Byte loves you right back!

Jul. 17th, 2019

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Jessica

Customer service is great! Aligners fit comfortably and invisibly (no one can see them even if I tell them I have them). And the hyper-byte is wonderful! Gets rid of discomfort and seats aligners. Highly recommend.

4 years ago

Reply from byte

We can't wait for your new smile! Thank you for reviewing our HyperByte we're glad it's helping you achieve your new smile.

Jul. 17th, 2019

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Robyn L Alexander City, AL

I always wanted to close the gaps in my teeth but couldn’t afford braces or invisalign. Im so glad byte was an affordable option. Im on step 10 of my aligners, and Im already feeling so much more confident about my teeth.

4 years ago

Reply from byte

So happy you are feeling much more confident, thank you for being a part of the byte family!

Jun. 3rd, 2019

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M Hunter Cincinnati, OH

Everyone I spoke with was polite and had ready answers for my questions. I prefer also being able to have calls answered during weekends, but messages were returned, and if you call or email during the week, you receive a prompt reply.

4 years ago

Reply from byte

Thank you for your feedback! So happy you are happy with our customer care.

May. 3rd, 2019

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Sarah Aurora, CO

Great company! Fast delivery. This company is amazing, anywhere from Returning emails from customers quickly to their Orthodontist welcoming you to Byte. Very hands on company.

4 years ago

Reply from byte

So glad your experience has been one to grant us 5 stars Sarah, thank you!

May. 3rd, 2019

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Gil Spokane, WA

I was just curious and I call byte and now I am a customer. I can always get a hold of someone when I need them and I feel like they are there every step of the process. Thanks Byte

5 years ago

Reply from byte

Thank YOU Gil! So happy you are a part of the byte family.

May. 2nd, 2019

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Ella Washougal, WA

I'm so happy that I went with Byte for my aligners. The entire process was very simple and straightforward. I am almost done with treatment and so excited to have my perfect smile! Thanks Byte!

5 years ago

Reply from byte

Hi Ella, so happy you are happy with your smile! Byte on <3

May. 2nd, 2019

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Annie Ghazarian

I liked the ease of use and the customer service and follow up.

3 months ago

Reply from byte

Hello Annie, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Verified Customer

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Bradley Shin Barberton, OH

I like how convenient it is and it’s very easy to remove it

7 months ago

Reply from byte

Bradley! Thank you so much for this review. We work hard to make sure the process is as convenient as possible, so this made our day.

Sep. 12th, 2023

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Verified Customer

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Jesse

The whole experience was very easy and simple

7 months ago

Reply from byte

Thank you, Jesse, for this very kind review. If any questions or concerns arise, please reach out at patient.byte.com/support. We're here to help!

Sep. 8th, 2023

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Verified Customer

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Gabrielle Tupper Lake, NY

I love how comfortable and easy they are!

7 months ago

Reply from byte

Gabrielle! Thank you so much for this kind review. We're so thrilled to hear this. If any questions or concerns arise, please let us know--we're here to help.

Sep. 8th, 2023

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Samantha Ulanski-Hernandez Chicago, IL

My teeth showed considerable improvement within the first two weeks. I have had a three set backs in my timeline do to improper fitting aligners, but the company has always came through with providing bite impressions kit and new aligners at no cost to me. I will be excited to have the process complete and enjoy my Aligner free new smile. They have improved customer service turn around rate in the ten months I have been in aligners and continue to.

1 year ago

Reply from byte

Hi Samantha, thank you for sharing this amazing review! Here at Byte, it is important for us to get each customer to their results in the safest way possible even if this means providing additional adjustments to reach the designed end goal. This is because everyone's anatomy is different, and some teeth will not always move as we predict. These adjustments are very normal, whether undergoing treatment chairside or remotely! To cover customers for unexpected outcomes, Byte is proud to offer our Aligner Guarantee; we will always provide additional aligners at no charge to help customers achieve the projected final smile. We are so excited for you, please feel free to reach out if you have any questions or concerns!

Jun. 14th, 2022

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Rebecca Carter Springtown, TX

We got the kit and my son was not eligible. We honestly didn't think he would be but we wanted to try at least. They were very professional and caring. We didn't get to go through the entire process but based on how we were handled I would go back to them if needed.

1 year ago

Reply from byte

Hi there Rebecca, thank you so much for taking the time to leave us this review. We are always happy to support and standing by for any of your future needs! Thank you.

May. 12th, 2022

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Aricel Westfall Slocomb, AL

Was able to get my sets within just a few weeks. Very simple with clear instructions on how to start. Outcome was exactly as predicted and I was not disappointed. Only downside was that after the first 8 or so weeks, I kept forgetting to put my aligners in and would go hours without them causing my progress to slow down.

2 years ago

Reply from byte

Thank you for your feedback. We are very happy to hear this! Our Care Team is here for you if you ever have any questions throughout your treatment.

Mar. 3rd, 2022

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Ashley W Waldorf, MD

Pros: The system eventually works and it's the only aligner I could find that you wear at night. Wearing at night versus the day is amazing. Cons: 1. I'm almost 9 months in and my teeth are finally able to fit in my retainers. Maybe it's my teeth, but the plan is made to switch out aligners once a week. It took me an average of 4-6 weeks per aligner before my teeth could fit in the next one. 2. The sales process could have been better. Their phone number on their website was out of service, so email was the only option. My sales rep kept forgetting who I was and I got sent someone else's alignment plan. 3. My home page says I MUST buy a new retainer by a date 6 months from when I ordered my retainers, or I lose my Byte for Life guarantee. Just know that is not true. You just have to order new retainers once a year, and you don't even have to order them from Byte. Just prove to Byte you ordered retainers from someone once a year and you'll keep the guarantee. (Straight from Byte customer service). So I'm just not a fan of the misleading statement.

2 years ago

Reply from byte

Ashley, thank you so much for your feedback- we have passed on this information to the proper department. As we take these things very seriously, we look forward to providing the best solution.

Feb. 24th, 2022

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Rivers02 Macomb, MI

I chose Byte because it was affordable and seemed to be a quick fix to straightening my teeth. My initial 10 week program is taking way longer and I have followed all instructions. I’m currently 20 weeks in and have not finished my aligned program yet but have just been advised from byte some people’s teeth take longer to move. I have seen some progress but not as much as advertised.

2 years ago

Reply from byte

Hi there, thanks so much for writing in and sharing. Sometimes certain teeth do end up being a little more stubborn than originally anticipated, but our team is always here to get each customer back on track towards their dream smile!

Jan. 31st, 2022

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Maryanne Mascia North Fort Myers, FL

I am exactly half way through my treatment plan, and I am very pleased with the entire Byte experience so far. I started noticing my teeth straightening fairly early on which is amazing to me. I am super excited to see the final results in the coming months! I highly recommend Byte!!

2 years ago

Reply from byte

Isn't progress exciting?! Thank you for sharing this, Maryanne!

Jan. 25th, 2022

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Javier Andaverde Albuquerque, NM

The best thing about this experience overall is how easy it was to start my journey. I use my set until they're flush against my teeth, which could take up to two weeks. Patience is key and I could already see a difference. Overall, I highly recommend this company for your smile needs.

2 years ago

Reply from byte

We are so happy to hear this! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Jan. 10th, 2022

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Jessica Barry Tacoma, WA

I am halfway through my treatment and the results have been great so far! I can't wait to see what the finished result looks like. The process was super simple and they shipped quick. Everything has been a positive experience so far.

2 years ago

Reply from byte

Simple, quick, and positive- that is what we love to hear!

Jan. 6th, 2022

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Jessica Gleason Twin Lakes, WI

I tried three companies and Byte was the clear winner. They walk you through everything and provide constant support. The personal touch really went a long way in my making a decision. I'm in the process now, but have only positive things to say so far.

2 years ago

Reply from byte

Love to hear this, it's all about the experience from start to finish!

Jan. 6th, 2022

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Crystal Lawson Newnan, GA

I don't have any complaints at all about the company I like how fast they are to respond I like the fact that anytime I have a question it's answered promptly and efficiently and more than anything I like that the product is exactly what it claims to be

2 years ago

Reply from byte

The journey to dream smiles has never been so easy, especially with the help of our Customer Care Team!

Jan. 6th, 2022

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Guy Moorehead

Since starting my treatment plan with byte, it has been the best decisions I've made in a long time regarding my smile. I experience very little (and limited) discomfort the first day or so and then it's as if nothing is there! I would highly recommend this service to anybody with mild crowding or gaps for that confidently radiant smile!

2 years ago

Reply from byte

Nothing better than reaching dream smiles, Byte is all about it!

Jan. 3rd, 2022

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Tammy Minot, ND

The aligners themselves (on week 4) seem to be doing the trick. However, the customer service, afterwards, needs improvement. It would be nice to have one contact (to text) throughout the journey. 1st of all, the ph number... Wow. 45 - 90 wait time. I had a few simple questions. Each time.. The "so called chat", isn't a chat at all, it's an automated redirect to fill out a support form, which you will Wait 3-5 days for an email response. You cannot respond to the email for additional questions with the same issue. You need to redo another support form. If you can.. No one responded back that way. Each time, I do the support form, I am required to send a picture in. I had simple questions unrealated to the pictures. I was told after receiving my aligners, that I would have an advisor assigned to me, never did get one. I had like 3 numbers texting me before getting them, I thought the support would be great.. Now 5hat I have them, it's like crickets out there

2 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at [email protected] or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

Jan. 4th, 2022

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Anissa M Jones Fontana, CA

This system was so easy to use. From taking the impressions and receiving my aligners, everything was so easy. And the customer service is top notch. Also the check ins are really check ins with quality feedback! I would definitely recommend.

2 years ago

Reply from byte

Hi Anissa! From the moment the impression kit is ordered to the day the retainers arrive our team is here to support and make this process as stress-free as possible! Thank you so much for writing in and sharing :)

Dec. 29th, 2021

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Brendan lougee Mesa, AZ

I am on aligner set 10 right now and I absolutely love the way it's made my smile look so far. I started the treatment process due to a significant gap between my two front teeth, after 10 weeks it is barely noticeable when I take my aligners out!

2 years ago

Reply from byte

Brendan, we are so excited for you! Our team is ready and available to keep our customers on track to get them to the results they desire. From start to finish Byte is always here to assist, if any questions come up feel free to message us! 😊

Dec. 23rd, 2021

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Leat Regwan

I love the folks at Byte! They really go above and beyond to make sure everything is going smoothly! I didn't like my first set of retainers so they send me a brand new set that works perfectly! There is always someone there to walk you through everything and that's something hard to find these days!

2 years ago

Reply from byte

Leat, happy to hear this! Our goal at Byte is to provide every customer with an amazing and stress-free experience 😊 Thank you for the review!

Dec. 21st, 2021

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Hannah Clevenger Brownsville, OR

It has only been 4 weeks and I am already seeing results in my straightening journey. The process from start to now has been seamless and easy. I can't wait for the end results so when everyone asks how I straightened my teeth, I can rant and rave about BYTE!

2 years ago

Reply from byte

We are so excited to hear this, Hannah! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Dec. 14th, 2021

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Party0f7 Macomb, MI

At the beginning of the Covid-19 pandemic, I ordered an impression kit from byte to explore my options for straightening my teeth. The customer service representatives were friendly over the phone, in online chats, and via text messages. I chose to go with an in-person company just because I felt more comfortable with in-person help.

2 years ago

Reply from byte

Hi there. Byte is a tele dentistry company which we understand is not for everyone. Our Customer Care team is here for each customer throughout the entire Byte journey through text, call and video calls with our Professional Care Team which includes licensed professionals. We appreciate your feedback!

Dec. 21st, 2021

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mius Brandon, FL

The customer service has been amazing! I know exactly what to expect and they are on top of everything. It has been very convenient to be able to have this treatment at home, with no required office visits. We highly recommend it!

2 years ago

Reply from byte

We do what we can to provide an experience that works best for most people's lifestyles and needs. Thank you for your review, Mius!

Dec. 16th, 2021

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Autumn Lewiston, ID

I was interested in Byte because of the quick results that they advertise. I contacted them and spent time with a customer service representative answering my questions. My experience with them was positive but I was not interested in their product as I am not someone who can wear aligners to bed at night.

2 years ago Edited December 14, 2021

Reply from byte

Thank you for your review, Autumn. We understand that Byte is not for everyone and that is okay! While we may not have been the best option for you, we are happy to hear that our team was able to answer any questions and concerns you have. Please let us know if there is anything we can do to help!

Dec. 16th, 2021

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Samarra Miller Hialeah, FL

Every experience that I've had so far has been amazing the staff has been welcoming, warming, and professional. Their treatments are efficient and extremely satisfying. This is definitely the place to care for you and your family!!!

2 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Dec. 3rd, 2021

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Amy Kwiecien Maple Shade Township, NJ

Byte has been great so far- I am about 3 months into my treatment and I see a nice improvement. Byte Team is very responsive to any question or concern I may have. Now its up to me to wear them as prescribed! I would definitely recommend you give them a try!

2 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Dec. 3rd, 2021

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Cindy M Buffalo, NY

I used Byte aligners for about 9 months. They were easy to use and had little problem. However the customer service not great . Emails not answered timely and long waits on the phone . In addition I was not sure about the actual amount of dental oversight available. Consults available but only with ancillary staff . I also feel once the payment is made the customer service seems less available. In addition I waited an extra 5 weeks for my continuation set making my treatment time that much longer . My regular dentist is also concerned about bone loss he attributes to the aligners. Honestly if regular Aligners are in your budget it is probably the better way to go

2 years ago Edited January 10, 2024

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Dec. 3rd, 2021