Name: byte
Rating: 4.4

check_circle

Verified Customer

star star star star star

Engels Montero Bronx, NY

It was a great life changing experience.. They were very helpful and pleasant also there wasn't any hassle when i needed help, and to top it of the end results was excellent more than what i hoped for.

2 years ago

Reply from byte

We love to hear this. A new smile can be life-changing!

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Karen Miritello Oneonta, NY

I am happy with my progress as far as my teeth are definitely much more straight. The only thing holding me back from five stars was that Byte was a quite delayed in responding to quest during treatment. Much more responsive before I signed up

2 years ago

Reply from byte

Hi Karen, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Andrew Anaheim, CA

My teeth are getting straighter, so it works to some degree. Progress is over 2x slower: original prediction was 6 months, and it's been 1 year with probably another 4 months to go. When things didn't go accordingly, customer service is slow to set things right and lots of delays processing materials. Customer service is friendly. Compan offers incentives to leave reviews that forbids receiving incentives. I'm currently waiting to finish my treatment before updating various reviews. Stay tuned.

2 years ago

Reply from byte

Hi Andrew, thank you for your great review! We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star star

Emeral Goff Shelburn, IN

My teeth were really bad looking and I felt very insecure because of it. Byte has helped me get my confidence back in my smile. The price was also a huge help in me being able to do it.

2 years ago

Reply from byte

Hi Emeral, we are very happy to hear this! Feel free to reach out if you have any questions. We are always standing by to support.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star star

Rebekah Bollinger Hernando, MS

They helped me gain my confidence back in my smile when I had a gap. I would highly recommend this to anybody to fast and easy way to get a straighter better smile now I am more confident than I have ever been!

2 years ago

Reply from byte

This is great to hear! Thank you for sharing, Rebekah.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Emma Meyers Elk Grove, CA

Mostly good experience but no real retainers. I want metal retainers and honestly would not have gone through with it if I had known. Also it really messed up my jaw alignment and I now have to go to physical therapy for it. I did reach out early on about this issue and I was only told to stop using the vibrating mouth thing.

2 years ago

Reply from byte

Emma, since we are a clear aligner treatment company, we are only able to provide aligners and retainers of such. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Jennifer Choy Huntington Beach, CA

Easy process, great product and branding. Customer service could improve. As a personalized product, consider the same white glove service with the entirety of a customer's plan/account. Very frequently reaching out about your plan was met with a different rep per email response and it was difficult to keep track of resolving the one question.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Brandon Webster Los Angeles, CA

Treatment has taken 6-8 months longer than promised. The inability to visit an orthodontist or do any evaluations in person is not the best idea; my teeth didn't track correctly and this wasn't caught. I'm now on my third full set of aligners after having to do three home impression kits. Candid and other companies do a digital scan which is much more accurate.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dawn Pittsburgh, PA

When aligners don't fit right or you have problems they make you take photos, fill out questionnaires, lose progress by not wearing them etc. All in an attempt to not have to send you a new set that work better for you. I am going on my 4th set of aligners and the amount of work to get here has made my original 13 weeks to almost a year... when they fit they most certainly work and my teeth look amazingly better than when I started

2 years ago

Reply from byte

Hi there, we hear you and understand the frustration of having to extend treatment. Each customer's dental health and safety is number one, so we want to make sure to get to those results in the safest way possible. Our team is working hard to get every customer there as quickly as possible. When questions arise, we are here to help. Please reach out anytime through our Contact Us page. We are ready to support!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Anneliese Roberto The Colony, TX

I went into this really excited not to have braces again (I had them as a teenager but never wore my retainers). However, I think the company gave me unrealistic expectations about how long it would take for my treatment plan. Obviously they do not know when they initially fit you how slow/fast your teeth will move, but I would hope they would have given me a better timeline considering how crooked my bottom teeth were.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Cinamin San Bernardino, CA

Customer service is very slow to respond. Each time I had a problem, I sent an email. Then I had to wait for almost a week for any response. Even though I sent pictures of my issues in the email, I had to fill out a form and add the pictures to the form. I wasn't able to access the form until the link was sent to me. I had holes in my aligners and it took 3 weeks to get the form submitted!

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ashley Sadler Louisville, KY

Overall, not a great experience. Very little communication for them and when I would reach out, it would be days before anyone would contact me. If they did at all. I have noticed my teeth are straighter, but not as much as I expected or anticipated. I've followed up with the care team many times and it seems like a messy process. My retainers constantly wear down and break.

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

check_circle

Verified Customer

star star star star star_border

Philomena Gendreau Southwick, MA

My first box from Byte did not all feel that they fit properly. But after redoing some weeks and still results not being great. They did set a new mold to see if the next set could be better and so far I feel that has happened and am hoping it continues through the second set.

2 years ago

Reply from byte

Hi Philomena, thank you for this review! Our team is here to help with any adjustments needed to reach that new smile.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star star

Katie Youngsville, NC

The customer service is excellent. The process was easy and I was able to get 0% interest for 6 months using my carecredit credit card. I now have no huge gap in my front teeth. Thank you Byte team!

2 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear this!

Mar. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Brooke Redburn El Dorado Springs, MO

Still not my best experience with Byte because they won’t give me my money back. However, the last review that I did, they contacted me to see what was going on. I have a huge gap between my teeth because my adult tooth grew incorrectly so the aligners aren’t helping with that, and Byte said I may need to go to a dentist to get the excess gum cut out. I don’t have dental insurance so that’s not going to happen anytime soon, which means my aligners aren’t working at all. I kind of wish that they would mention to their customers before they go through with the process of getting aligners that if they have a huge gap, it might not get fixed. I just hate how I’m essentially wasting my money for the aligners that don’t work, but it’s nice to know that this will be something that I won’t ever get again/tell people to get it.

2 years ago Edited June 21, 2022

Reply from byte

Hi there, we want to look into this as soon as possible. Please send us a message via Facebook or call us at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Jo Ellen Verna Phoenix, AZ

I feel like I was an early customer of Byte and they had many issues in the beginning so it was a slow start but I do feel as though they are getting their ducks in a row and am happy with my progress, although I am a full 6 months behind the projected schedule.

2 years ago

Reply from byte

Hi there, thank you so much for leaving us this feedback. We are constantly striving to provide better service to our customers. We are always happy to help, feel free to reach out to us via Facebook messenger or by phone 877-298-3669.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Gary Cottonwood, AZ

I noticed a difference I couldn't have imagined! I never felt my teeth were that crooked, but after deciding to try Byte, the changes I couldn't have imagined were evident within the first month!!!!

2 years ago

Reply from byte

Thank you so much for this! We are truly so happy to hear this!

Mar. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Brittany Hall Hamilton, OH

Byte has really helped improve my smile. The only reason I don't give it 5 stars is because it took much longer than anticipated and I think it's because the trays were not proper fitted. I have recommended Byte to other however, mostly due to the reasonable cost vs effectiveness and the customer service.

2 years ago

Reply from byte

Hi there Brittany, thank you so much for your feedback! We are happy you are part of the Byte family.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Katherine Cwiklinski Buffalo, NY

I was skeptical about the Byte system at first but was surprised that the liners were such good quality and fit very well. Even while wearing them less than suggested, not every night for 10 hours, I am seeing a dramatic straightening of my teeth without any pain! They were pretty expensive though, but pretty easy and simple to use!

2 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Diana L Dotson Independence, KY

My top teeth were not moving per the treatment plan. I expressed my concern at 6 mos . Was asked to send all angles of photos and explain the issue. 6 weeks later , I finally get what I think will be new top aligners to fix the problem. They did not. In fact I was sent only 3 new aligners for the top that none felt any different than what I had been wearing for the last 6 weeks. Once again, had to express my dissatisfaction, had to complete another evaluation, and send more photos . As if they keep no records on your progress. Now after another 6 weeks in the same top aligner (#29) and still no movement) byte has manufactured new top and bottom aligners that I should have in 2 weeks. It has been very frustrating. The cleaning foam is $30 and you will need a bottle per month .

2 years ago

Reply from byte

Hi Diana, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Everyone's teeth anatomy is different and sometimes teeth are more stubborn than anticipated. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com, through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Sylvia parks Murrells Inlet, SC

Great communication from the beginning. Always quick to respond with questions. The insurance estimate furnished by Byte was 100% correct. Small steps in aligner resulting in little to no soreness.

3 years ago

Reply from byte

Nothing we love more than helping our customers reach their smile goals by supporting them through every step of treatment!

Nov. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Rance Collins Los Angeles, CA

Once I got the aligners, things went relatively smoothly, but I don't think my teeth moved as expected and so while my bottom teeth are less crowded than they were, they are not totally corrected. They needed some course correction, and there was no clear way for me to communicate that so I could get the appropriate adjustments. Now I feel like I'm stuck with a bill for something that didn't totally do the job.

3 years ago

Reply from byte

Thank you for your feedback, Rance. Our goal is to give our customers a smile they love. Because of this, we want to make sure each concern is addressed to ensure we have done all we can to achieve this. We also are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. To connect with our team you can give us a call at 877-298-3669 or send an email to support@byteme.com. We are standing by for support!

Nov. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Alexandra Makoske Ghent, NY

I had alot of pain in the begining of treatment, and although there is support to reach out to, I would think there would be more check-ins. I did reach out to support and did get a promp answer. I didnt have a check in until half way through my treatment. Also, Ive had to trim or use ortho wax for amlost every tray. If my teeth didnt hurt, my tongue was sore constantly.

3 years ago

Reply from byte

Hi there. During treatment, it is totally normal to feel some discomfort as your teeth adjust into place and adjust to wearing aligners. Throughout each step of treatment, you should be receiving periodic check-in emails so we can touch base and make sure things are going smoothly. If you haven't been receiving those emails, we want to look into this. Give us a call at 877-298-3669 and a Byte team member can further assist and make sure all your questions and concerns are being answered!

Oct. 30th, 2021

check_circle

Verified Customer

star star star star star_border

Christina Dominguez El Paso, TX

I think the actual product and service is great! The only reason it's not 5 stars is I feel the website could be better at helping track progress. You can't see what step you're on in your profile and the interface isn't the most user friendly.

3 years ago

Reply from byte

Thank you for this feedback, Christina. We are always looking for ways to improve the Byte experience for our customers. Please feel free to reach out at 877-298-3669 with any questions.

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Alex Russell Forster Anchorage, AK

Quick order processing, high quality aligners, nice packaging design. Also, I tried sending in 4 impression kits to Smile Direct, with every single one denied. Byte only needed one impression.

3 years ago

Reply from byte

Hey Alex, thank you so so much for sharing 😊 The journey to your dream smile has never been so easy!

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star_border

T. Hines Falls Church, VA

The aligners are straightening my teeth, they're a little uncomfortable at first but you'll get used to it. I feel like they're giving me gas, so limit drinking as much as possible even if water. Overall a great experience excluding the gas lol.

3 years ago

Reply from byte

Thank you so much for your feedback! We can't wait to get you to that last step:)

Nov. 2nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ken Corr North Troy, VT

When I was looking into Byte to fix my teeth, all I saw was a bunch of people with problems on the upper and lower teeth. My problem teeth look just like may of the models shown in Byte advertisement, but they try and tell me they could only provide the treatment plan I was given. Thats BS. I was in need of fixing both upper and lower, and assumed they would straighten both the upper and lower teeth for the price tag of $2200. They contacted me several times to get me to sign up, and I finnally did, paying in full up front. Then I get my kit in the mail only to find the treatment given for me was to fix only my upper front 4 teeth. I would have never signed up for this at $2200 to fix only 4 dam teeth! This is a scam and BS company. Im sure this will never even get to be read by anyone, but it feels good to say it anyway.

3 years ago

Reply from byte

Hi Ken, thank you for your feedback. We would be happy to provide any clarification on this. Before a customer purchases, they are able to view and approve their unique treatment plan. If there are any questions or concerns, our team is here to help! We would be happy to discuss your specific situation and go over the best next steps. Please give us a call at 877-298-3669

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Brandie Michelle Wesley Clayton, NC

I have been very please with my results thus far! The team has been wonderful to work with and I have noticed a difference in my teeth. Not only are getting straighter they are also noticeably whiter.

3 years ago

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Nov. 1st, 2021

check_circle

Verified Customer

star star star star star_border

Dijon Hobbs Atlanta, GA

It's hard to give a full review for something like this until the treatment is finished. So far customer service has been great. Right now I'm waiting on some replacement aligners since my first one's didn't fit quite well, but it was easy to ask for those replacements.

3 years ago

Reply from byte

Thank you for taking the time to share your experience so far. We can't wait to get you to that last step!

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Haley Johnson Cardington, OH

It was such an easy process from start to finish and it was very comfortable. The first aligners was difficult to g we used to with speaking but all in all great service and everyone I talked with was super nice!

3 years ago

Reply from byte

Hey Haley! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star

Michael Deavours Phoenix, AZ

Smooth experience with no painful treatment. Customer service is also phenomenal. All in all just a very easy process and I really enjoyed it! I got my confidence back and for that I can't put a price tag on it!

3 years ago

Reply from byte

Hey Michael, our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star

SHANNON CHRISTIANSON Azle, TX

I was very impresssed with the whole process. The communication, etc. Didn't know what to expect, but after a few weeks, I could tell the difference with my teeth. Really glad I made the choice to choose Byte.

3 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Tahnee Wydra Loveland, CO

I had braces and retainers when I was a teenager. As I got older, my teeth shifted. Byte is super easy and I use the Byte at Night. I am seeing my teeth straighten out and I am much more confident with my smile.

3 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Alexandra Kleinhans Beaufort, NC

Byte has been so simple to use. I love that I received my entire treatment plan and simple instructions to guide me through the process. It's so exciting to see my teeth change and my dream smile coming to life!

3 years ago

Reply from byte

Our treatment plans are carefully crafted for each of our customers, that's what it's all about!

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Joline Waldecker South Portland, ME

The only reason I'm knocking them down one star is the slow email response after you receive your byte box. The customer service is great before you purchase but afterwards it seems very quiet. Overall, I'm impressed with the product and nine weeks in I'm seeing small changes in my "byte" already.

3 years ago

Reply from byte

Hi Joline. Thank you so much for writing in and sharing about your Byte journey. From the second you order your impression kit to when you get your retainers we want to make sure you feel supported. If you ever have a question, give us a call at 877-298-3669 and a Byte team member will take care of you! :)

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Lori Rogerson Des Moines, IA

I've been really happy with the retainers and the progress my teeth have bade in a short time. The only reason I didn't give five stars is the initial communication wasn't great. I didn't feel like it was clear I could schedule online face to face consultations and once I did that things progressed quickly in solving some issues I was having.

3 years ago

Reply from byte

Hi Lori! Thank you so much for writing in and sharing your feedback. We are always looking for ways we can improve our customer experience so we really appreciate it! :) If you ever have any questions, concerns, or just want someone to hype up your new smile give us a call or shoot us an email. We're here for you!

Oct. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Christina Bhajan-Lebron Saint Cloud, FL

I paid for the night version however i have to wear these all day, so I ended up paying more than I should since i do not have the conscience to not wear aligners during working hours. The case to store braces do not have enough room and the two aligners must be placed in a specific way because it becomes a hassle and I'm afraid if i close the case quickly, that an aligner will be damaged. Ironic, because the case is suppose to prevent that from happening.

3 years ago

Reply from byte

Hi there. We want to make sure your Byte experience is positive and our team is here to help. Please give us a call at 877-298-3669 or send us an email at support@byteme.com and our customer care team can help address any questions or concerns you are having!

Oct. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Meagan Potter Houston, TX

I have been impressed by their customer support during the initial start of the program. Unfortunately, I am currently on my 3 set of impressions because every time I get my set, one of my aligners doesn't fit. It's quite frustrating. It would be so helpful if they could have a consulting in-person dentist that I could see to ensure that my impressions are correct.

3 years ago

Reply from byte

Hi Meagan, thank you for this feedback. Our impression specialists are here to help throughout the impression process. Give us a call at 877-298-3669 and our team would be happy to connect you with a specialist:)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Stephanie T Morse Syracuse, NY

I have been really pleased with my experience with Bryce from the beginning. Order was easy and wearing my aligners couldn't be simpler. Customer service has been exceptional as well .

3 years ago Edited January 10, 2024

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Jennifer Giovanniello Sebastian, FL

I am impressed with Byte aligners. I have problems sleeping with them in. The first couple of days after putting in the new set, are a bit uncomfortable but it subsides. They can be annoying at times but overall I am happy with the results so far.

3 years ago

Reply from byte

Hey Jennifer! During treatment, it is totally normal to feel some discomfort as your teeth shift and adjust to a new set of aligners. We want to make sure you are feeling comfortable during treatment, so please do not hesitate to reach out if you are ever experiencing a lot of discomforts. Our customer care team and professional care team are standing by to support you :)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Traci Linebrink Toledo, OH

Once I found out about scheduling video appointments it helped to ease my fears of the negative comments I have read about. I got one on one with a Byte representative that walked me through my impressions and bi-weekly check ins letting me know if it was ok to move forward with my next set of aligners.

3 years ago Edited January 10, 2024

Reply from byte

Hi Traci, our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

Robin Hastings, PA

Fast shipping, great customer service when purchasing. No issues. Fairly comfortable as wearing plastic on your teeth all day can be. Teeth are whiter and are moving! Treatment going well and fairly fast.

3 years ago

Reply from byte

This is how we do it! Love the feedback <3

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Dayna Grass Valley, CA

There easy to use and effective. My teeth hurt the first 2 days with each new set but then are fine. My teeth aren't very crooked but I wanted them perfect. I also love the whitening solution!

3 years ago

Reply from byte

Nothing we love more than helping our customers reach their smile goals :)

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Samantha Hernandez Manton, MI

They are very good in the beginning, before you make your purchase, about contacting you and reply to your questions, but are a little lacking after purchase is made. In their defense they have apologized and said they are a little overwhelmed with the overwhelming daily inquiries.

3 years ago

Reply from byte

Hey Samantha. We want to make sure you feel comfortable through every step of your Byte journey. We understand waiting for a response can be a bit frustrating, but we want to assure you our team is here to help. For the quickest assistance, you can always give our team a call at 877-298-3669 and a Byte team member will take care of you!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Jeremiah Leonard

Byte is so far well worth the money compared to other similar companies but as soon as they sell you on it the support disappears. Luckily you don't need much but in my case it's causing some issues/ delays in finishing my treatment.

3 years ago Edited December 20, 2021

Reply from byte

We are happy to hear you are seeing your progress! Thank you for your review:)

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

TARYN PALUMBO JONES Vero Beach, FL

Byte has been great! Everything about the process was quick and effective, the support team is helpful and responds quickly. Noticed results fast and had many payment options.

3 years ago

Reply from byte

We work hard to make the process to getting your new smile as smooth as possible. We are glad to hear about your positive experience!

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Jassette Howell Wyandanch, NY

They have great customer service and are very responsive but what matters is that it works and it is very affordable. I have never been more confident in my smile than I do now.

3 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Emily Cleveland, GA

Communication has been awesome through this hole process. Ya'll have been there with any questions I have and were very detailed with everything. Overall satisfied with everything!

3 years ago

Reply from byte

Hey Emily! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

carli rancilio Shawnee Mission, KS

i am on my 7th week and am having a great experience so far. very thankful i chose the at night one, it is so convenient and I have already seen a physical change in my teeth and smile.

3 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Michelle Aguirre Gotha, FL

I was expecting more feedback and one on one follow-ups with the resident endodontist as advertised during the consultation. I've submitted photos but haven't received emails with feedback at all. I'm not sure if my teeth are moving as quickly as I thought but I don't feel as supported as I'd hoped.

3 years ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, we send check in emails every 30 days to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 20th, 2021