Name: byte
Rating: 4.4

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Verified Customer

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Kharla R.

I say 5 right now because I have just started but every thing has been going good. My mouth is soar and teeth are very sensitive which is to be expected. Iâ€™m excited to start this journey with byte. The aligners to me are very sturdy and good quality and they fit perfectly.

3 years ago

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April Hale

Tonight Iâ€™ll start my week 7 set of Byte aligners. My teeth are moving slowly but surely. The HyperByte really helps with the pain and helping the teeth to move. I will highly recommend Byte to any family or friends. The customer service is great as well. No complaints here.

3 years ago

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Amy R

Really easy to understand instructions and process. The only reason I didn't give 5 stars is it takes some time to get a response for help. However with Covid, I believe that is the main reason for the delay in response time. My teeth are 2/3 done with the process and I love the results so far!!! I can't wait for another 5 weeks to see the final results in person. Thank you for your product!!!

3 years ago

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Lyndsay D

The thing I like best about this company is that when I have a question or concern. They immediately came back with a response or notice that they had received my message. Everything has been so easy for me to have a new smile. I can say there isn't one thing i dislike about this company!

3 years ago Edited January 10, 2024

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Jordan Sanford

Byte has been amazing so far! They made getting my alignments such a breeze and they came in much quicker than I had anticipated. My husband has already started seeing a difference in my teeth and I’ve only been using Byte for about 2 1/2 almost 3 weeks now! Highly recommend!

3 years ago Edited January 10, 2024

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Fawn Richardson

It worked greatly! I never thought it wouldn't but in four months my whole mouth looked because ofy teeth being so straight looked brand new. I'm so happy I could cry my teeth are straight and not ugly thanks to byte and I never have to worry again about embarrassing teeth but smile again proudly!

3 years ago

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lucas ritter

omg i totally tought that wouldnt work and it did and my teeth are pretty bad, it was a very tight bite it did open up my mouth and relax my teeth i dont know about to keep it up straight, i think i will have to wear a retainer maybe every nite?

3 years ago

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Tanya

I’m on my 4th week and all is well. Any time i reached out for help or had a question the customer service was very helpful. I’m glad i finally have a way to fix my smile considering i was told by other orthodontists that “You're not a candidate for braces” . Thank goodness for Byte!

3 years ago Edited January 10, 2024

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Aaron Adams

Really positive experience. Customer care was fantastic! My teeth are straighter. Things were really straight forward. The only issue I had was the only way I could spread out payments was to open a line of credit, which I did not want to do. So I had to pay for the whole thing up front which was a little painful. Being unable to spread payments out was a little unfortunate. Other than that, awesome experience.

3 years ago

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Eddie Gagnon

My results thus far are more than I couldâ€™ve asked for! Iâ€™m so pleased and Iâ€™m only in week 8! I canâ€™t wait to see where my teeth are in week 23. The aligners cause minimal pain/ discomfort, only notice the first day you change a new set.

3 years ago

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Julie Groenleer

I have been impressed with Byte's customer service. My HyperByte was not holding a charge, they helped troubleshoot, and when that didn't work they sent a replacement. I'm nearing the end of week 2 of my treatment and can already feel/see a difference.

3 years ago

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Sherise

Excellent customer service. Better experience with them than my orthodontist. Everything was explained well, all questions were answered and my only issue was handled almost immediately. After just two weeks of using the aligners my daughters teeth had a noticeable change. I was impressed.

3 years ago

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Janice CA

My teeth did get much straighter, I would recommend it to others

2 months ago

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Summer San Clemente, CA

I love the progress it’s made in my teeth, with no pain or discomfort.

2 months ago

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Brandy Bartlett

Love how easy their whole process is! My aligners are perfect

2 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Feb. 1st, 2024

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Verified Customer

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Taylor McPhee Las Vegas, NV

I like how it’s all prepared for you and it saves a trip to the dentist.

2 months ago

Reply from byte

Taylor! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Katelyn Boone Houston, TX

I liked it, never really had no issues, for the most part they was comfortable.

2 months ago

Reply from byte

Hello Katelyn, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Sean Fentross Charleston, SC

Easy from the start. Looking forward to seeing my results unfold.

2 months ago

Reply from byte

Hello Sean, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Lizzy Hudson, MA

The beginning of my experience was great. My aligners fit perfectly and my teeth were on track. I’m now experiencing issues with two teeth and waiting on a response from customer service which is decidedly slow. My plan was originally supposed to take two months total but I have a feeling it’ll take 4-5.

9 months ago

Reply from byte

Hello Lizzy! At Byte our goal is to make sure that our customers have an enjoyable experience through every part of the process. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at [email protected] to connect with the Clinical Team.

Jul. 12th, 2023

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Erin Williams Anderson, SC

I like how easy it to use Byte and it's way better than doing the traditional braces. The byte customer staff is easy to talk to and they always have an answer or a solution to any questions or problems you may have.

9 months ago

Reply from byte

Hi Erin! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns, we are always standing by to support.

Jun. 29th, 2023

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Wesley Andrew Holland Morehead, KY

The process and product was a bit cumbersome to get going but not too bad frankly. Treatment seemed to go pretty smoothly with encouraging early results. When the last set had finished moving my teeth however is when it became much more difficult. My teeth did not match the treatment plan despite their claims. The main reason I used byte was to fix one tooth, a front tooth. It was 90% of my concern so I paid very close attention to it. It is to this day still the biggest eyesore in my smile because I have attempted 3 times to play their "guarantee" game by submitting all info requested, jumping through multiple pages of hoops and documentation including fully reviewing the problem while providing all pictures necessary. No resolution, just ANOTHER request to resubmit everything again each time. I have accepted the fact that they are not going to honor their guarantee and that I have wasted almost 3k. Please consider another provider even if you need to pay a bit extra. I have full documentation of everything (correspondence, pictures, treatment plan vs actual results, and more) and they only continue to make me chase my tail. After almost 2yrs I've given up and willing to take the loss, don't do the same thing.

1 year ago

Reply from byte

Hello Wesley, thank you for leaving this feedback we understand your frustration and always want to work our best on improving our customer experience. We do offer our Aligner Guarantee which will provide any customer with additional adjustments to ensure we get them to the projected end results free of costs as long as they have been complaint with the guarantee guidelines. Please note that since this is a remote treatment we do rely on photos to review the progress and the fit of the aligners. However, we will be happy to look further into your concerns and get this addressed. Please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!

Aug. 16th, 2022

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Richard DeMartino Pittsford, NY

The people I spoke to were nice enough and customer focused, but many were not well trained well. There were catch phases that they were taught, such as "there were air pockets, it happens" . They all used the same words, but couldn't articulate any insight. The insurance department messed up with their assessment if my insurance company would pay for the services. When I inquired about the problem, they went dark for several months. Later, after I called 2 or 3 times to humans, they responded. They made a mistake, and my insurance company would not pay. Byte then credited me this money (which was quite nice). But despite this, I should not had to work so hard to address the issue. No one called me back and I had to keep on calling. The biggest challenge with your service is that it doesn't work very well. I makes your teeth straighter, but not remotely straight. The view finder you provide is not accurate.

2 years ago

Reply from byte

Hi Richard. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Lisa Shears Linthicum Heights, MD

Issues with fit and effectiveness of aligners. My treatment program was supposed to be about 5 months and is still in progress after 10 months; due to refinement aligners supplied without doing another impression kit; refinement aligners not working after a few weeks but having to continue through full set of problematic aligners before I could get another set made. Third set of bottom aligners finally seems to be working but still have 5 more weeks to go.

2 years ago

Reply from byte

Lisa, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we look forward to your outreach!

Mar. 23rd, 2022

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Bailey Clevenger Johnstown, CO

Byte aligners are a great concept and kind of work, however it doesn't seem I'm achieving results as planned for. My teeth have been corrected a bit, but are nowhere near the perfect smile I hope to have. They have been helpful in sending me refinement aligners and responding to concerns however. My teeth are not bad, just a bit crowded in the bottom row as the retainer I had after years of braces didn't seem to keep its form. I still hope to achieve the smile I hope for with Byte.

2 years ago

Reply from byte

Bailey, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 23rd, 2022

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Engels Montero Bronx, NY

It was a great life changing experience.. They were very helpful and pleasant also there wasn't any hassle when i needed help, and to top it of the end results was excellent more than what i hoped for.

2 years ago

Reply from byte

We love to hear this. A new smile can be life-changing!

Mar. 17th, 2022

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Ann Chicago, IL

While my teeth are certainly more straight, there have been multiple issues with the process. First, my results are not what I wanted. I said in the initial form that I wanted my teeth to be flat. They are not. One tooth sticks up quite clearly. We have spent an extra 2 months trying to fix the issue but it is still not resolved. Second, I picked Byte because of good reviews for personal, efficient customer service. My experience has not lived up to that. I have had to email multiple times and call in order to get a good response. Too much of their process is automated and several times I've gotten incorrect, form emails. I've spent hours trying to get things addressed. It's absolutely unhelpful to have a process like that. Third, my process has taken nearly 3 times as long as it was supposed to. It is also much more difficult to get 22 hours a day and to keep the retainers clean. They provided one month of retainer cleaner for what's now a 9-month process. The retainers get gross, even with proper care and meticulous cleaning. I would not recommend this company until they make some changes, including updating their customer service to be less automated and including cleaner in the package.

2 years ago

Reply from byte

Hi Ann, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Alyssa Riggs Charlotte, NC

The initial set up was easy with good costumer service. I think the timeline is very misleading. I've had to wear my aligners for months at a time. Also I'm at the end of my treatment and my teeth are not how I was hoping they'd be. I still have some crowding and it created a few new issues as well. It would be nice if there was an office to be seen for these type of problems. Overall it has definitely worked just not to the standard I was hoping.

2 years ago

Reply from byte

Hi Alyssa, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Susan Hanlon New Hope, PA

Thier response time was problematic. At the end of my treatment, I had to wait six weeks for my final retainer. During the wait time, one of my aligners ripped and I had to go back to a previous set. By the time I received the retainer my teeth had moved significantly. I am still wearing my retainer after two weeks and my teeth are still not where they should be at the end of my treatment.

2 years ago

Reply from byte

Hi Susan. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Karen Miritello Oneonta, NY

I am happy with my progress as far as my teeth are definitely much more straight. The only thing holding me back from five stars was that Byte was a quite delayed in responding to quest during treatment. Much more responsive before I signed up

2 years ago

Reply from byte

Hi Karen, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Brittany V Nashville, TN

Struggles with many steps: impression issues, not receiving straight feedback when aligners weren't progressing (conflicting responses from various Byte resources), inability to get the rest of my aligners shipped to me when asked (they cancelled original order and it took 3 more months to receive), timing not aligned with expectation even though I've followed appropriate steps. I'm almost hitting the 10 months mark when I was told <5 due to having to backtrack.

2 years ago

Reply from byte

Hi Brittany , Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Linette Aleman Chicago, IL

It's also my fault I wasn't consistent with Byte, i wasn't doing the 22 hours of wearing after a month and it's taken me maybe a year. I did however did want a few of my "carnivore teeth" to lower bc some of them are more out then my normal teeth, and i thought Byte was going to help with that but I guess it didn't with the aligners. My teeth also don't feel completely straight like when I had actual braces, but then again that can be my fault too.

2 years ago

Reply from byte

Hello Linette! If any questions arise during treatment,, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Andrew Anaheim, CA

My teeth are getting straighter, so it works to some degree. Progress is over 2x slower: original prediction was 6 months, and it's been 1 year with probably another 4 months to go. When things didn't go accordingly, customer service is slow to set things right and lots of delays processing materials. Customer service is friendly. Compan offers incentives to leave reviews that forbids receiving incentives. I'm currently waiting to finish my treatment before updating various reviews. Stay tuned.

2 years ago

Reply from byte

Hi Andrew, thank you for your great review! We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Emeral Goff Shelburn, IN

My teeth were really bad looking and I felt very insecure because of it. Byte has helped me get my confidence back in my smile. The price was also a huge help in me being able to do it.

2 years ago

Reply from byte

Hi Emeral, we are very happy to hear this! Feel free to reach out if you have any questions. We are always standing by to support.

Mar. 18th, 2022

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Brenna Janel Moloney Billings, MT

This was a very affordable treatment and it improved the issue I was looking to resolve, however, the treatment caused some bone loss in my front teeth and my dentist had to sand them down a little to correct the hard bite so they wouldn't become too mobile. If I had to do it again, I would probably choose to go to an orthodontist so they could check the bite and the progress regularly.

2 years ago

Reply from byte

Hi Brenna, we want to make sure each customer is getting to their new smile in the safest and best way possible. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 31st, 2022

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Jennifer Choy Huntington Beach, CA

Easy process, great product and branding. Customer service could improve. As a personalized product, consider the same white glove service with the entirety of a customer's plan/account. Very frequently reaching out about your plan was met with a different rep per email response and it was difficult to keep track of resolving the one question.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Anneliese Roberto The Colony, TX

I went into this really excited not to have braces again (I had them as a teenager but never wore my retainers). However, I think the company gave me unrealistic expectations about how long it would take for my treatment plan. Obviously they do not know when they initially fit you how slow/fast your teeth will move, but I would hope they would have given me a better timeline considering how crooked my bottom teeth were.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

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Dawn Pittsburgh, PA

When aligners don't fit right or you have problems they make you take photos, fill out questionnaires, lose progress by not wearing them etc. All in an attempt to not have to send you a new set that work better for you. I am going on my 4th set of aligners and the amount of work to get here has made my original 13 weeks to almost a year... when they fit they most certainly work and my teeth look amazingly better than when I started

2 years ago

Reply from byte

Hi there, we hear you and understand the frustration of having to extend treatment. Each customer's dental health and safety is number one, so we want to make sure to get to those results in the safest way possible. Our team is working hard to get every customer there as quickly as possible. When questions arise, we are here to help. Please reach out anytime through our Contact Us page. We are ready to support!

Mar. 16th, 2022

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Brandon Webster Los Angeles, CA

Treatment has taken 6-8 months longer than promised. The inability to visit an orthodontist or do any evaluations in person is not the best idea; my teeth didn't track correctly and this wasn't caught. I'm now on my third full set of aligners after having to do three home impression kits. Candid and other companies do a digital scan which is much more accurate.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Cinamin San Bernardino, CA

Customer service is very slow to respond. Each time I had a problem, I sent an email. Then I had to wait for almost a week for any response. Even though I sent pictures of my issues in the email, I had to fill out a form and add the pictures to the form. I wasn't able to access the form until the link was sent to me. I had holes in my aligners and it took 3 weeks to get the form submitted!

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Rebekah Bollinger Hernando, MS

They helped me gain my confidence back in my smile when I had a gap. I would highly recommend this to anybody to fast and easy way to get a straighter better smile now I am more confident than I have ever been!

2 years ago

Reply from byte

This is great to hear! Thank you for sharing, Rebekah.

Mar. 18th, 2022

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Emma Meyers Elk Grove, CA

Mostly good experience but no real retainers. I want metal retainers and honestly would not have gone through with it if I had known. Also it really messed up my jaw alignment and I now have to go to physical therapy for it. I did reach out early on about this issue and I was only told to stop using the vibrating mouth thing.

2 years ago

Reply from byte

Emma, since we are a clear aligner treatment company, we are only able to provide aligners and retainers of such. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Ashley Sadler Louisville, KY

Overall, not a great experience. Very little communication for them and when I would reach out, it would be days before anyone would contact me. If they did at all. I have noticed my teeth are straighter, but not as much as I expected or anticipated. I've followed up with the care team many times and it seems like a messy process. My retainers constantly wear down and break.

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

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Philomena Gendreau Southwick, MA

My first box from Byte did not all feel that they fit properly. But after redoing some weeks and still results not being great. They did set a new mold to see if the next set could be better and so far I feel that has happened and am hoping it continues through the second set.

2 years ago

Reply from byte

Hi Philomena, thank you for this review! Our team is here to help with any adjustments needed to reach that new smile.

Mar. 11th, 2022

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Brooke Redburn El Dorado Springs, MO

Still not my best experience with Byte because they won’t give me my money back. However, the last review that I did, they contacted me to see what was going on. I have a huge gap between my teeth because my adult tooth grew incorrectly so the aligners aren’t helping with that, and Byte said I may need to go to a dentist to get the excess gum cut out. I don’t have dental insurance so that’s not going to happen anytime soon, which means my aligners aren’t working at all. I kind of wish that they would mention to their customers before they go through with the process of getting aligners that if they have a huge gap, it might not get fixed. I just hate how I’m essentially wasting my money for the aligners that don’t work, but it’s nice to know that this will be something that I won’t ever get again/tell people to get it.

2 years ago Edited June 21, 2022

Reply from byte

Hi there, we want to look into this as soon as possible. Please send us a message via Facebook or call us at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Verified Customer

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Katie Youngsville, NC

The customer service is excellent. The process was easy and I was able to get 0% interest for 6 months using my carecredit credit card. I now have no huge gap in my front teeth. Thank you Byte team!

2 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear this!

Mar. 4th, 2022

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Katherine Cwiklinski Buffalo, NY

I was skeptical about the Byte system at first but was surprised that the liners were such good quality and fit very well. Even while wearing them less than suggested, not every night for 10 hours, I am seeing a dramatic straightening of my teeth without any pain! They were pretty expensive though, but pretty easy and simple to use!

2 years ago

Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Diana L Dotson Independence, KY

My top teeth were not moving per the treatment plan. I expressed my concern at 6 mos . Was asked to send all angles of photos and explain the issue. 6 weeks later , I finally get what I think will be new top aligners to fix the problem. They did not. In fact I was sent only 3 new aligners for the top that none felt any different than what I had been wearing for the last 6 weeks. Once again, had to express my dissatisfaction, had to complete another evaluation, and send more photos . As if they keep no records on your progress. Now after another 6 weeks in the same top aligner (#29) and still no movement) byte has manufactured new top and bottom aligners that I should have in 2 weeks. It has been very frustrating. The cleaning foam is $30 and you will need a bottle per month .

2 years ago

Reply from byte

Hi Diana, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Everyone's teeth anatomy is different and sometimes teeth are more stubborn than anticipated. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected], through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Brittany Hall Hamilton, OH

Byte has really helped improve my smile. The only reason I don't give it 5 stars is because it took much longer than anticipated and I think it's because the trays were not proper fitted. I have recommended Byte to other however, mostly due to the reasonable cost vs effectiveness and the customer service.

2 years ago

Reply from byte

Hi there Brittany, thank you so much for your feedback! We are happy you are part of the Byte family.

Mar. 4th, 2022

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Jo Ellen Verna Phoenix, AZ

I feel like I was an early customer of Byte and they had many issues in the beginning so it was a slow start but I do feel as though they are getting their ducks in a row and am happy with my progress, although I am a full 6 months behind the projected schedule.

2 years ago

Reply from byte

Hi there, thank you so much for leaving us this feedback. We are constantly striving to provide better service to our customers. We are always happy to help, feel free to reach out to us via Facebook messenger or by phone 877-298-3669.

Mar. 4th, 2022

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Gary Cottonwood, AZ

I noticed a difference I couldn't have imagined! I never felt my teeth were that crooked, but after deciding to try Byte, the changes I couldn't have imagined were evident within the first month!!!!

2 years ago

Reply from byte

Thank you so much for this! We are truly so happy to hear this!

Mar. 7th, 2022