Name: byte
Rating: 4.3

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Verified Customer

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Seth Florissant, MO

Overall i am happy with the company but I had to stop wearing the aligners for some time and now I still am only around halfway done. I am not sure how to follow up.

2 years ago

Reply from byte

Hey Seth, thank you for reaching out! We would love to look into your account and provide the best assistance. Feel free to reach out over our social platforms such as Facebook or Instagram or give us a call at (877) 298-3669 any day from 8 am- 6 pm MST!

Mar. 21st, 2022

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Lauren Stacey Atmore, AL

Byte worked pretty good but customer service is terrible. Which is very important. They would never send me my final retainer after I finished my plan they wanted me to pay for it.

2 years ago

Reply from byte

Hi Lauren. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

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Racheal Murray Blackwood, NJ

I am disappointed I haven't received my last bit of byte to correct my teeth over a picture. Why am I paying so much when you refuse to send my last bit of Byte over a picture? Ridiculous

2 years ago

Reply from byte

Hi Racheal, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Daphne Ching-Jackson Long Beach, CA

The customer service needs improvement but it appears Byte understands that. The customer service is now 1) implemented electro, and 2) works effectively.

2 years ago

Reply from byte

Thank you for sharing, Daphne- We are always looking for more ways to improve and implement updates here at Byte.

Mar. 22nd, 2022

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Alexandra Carola Lafayette, LA

Byte has been super easy to work with. I did my whole treatment basically overseas deployed. It was easy to communicate.

2 years ago

Reply from byte

We strive to make our customer's smile journey as smooth as possible. Thank you Alexandra for your amazing review!

Mar. 18th, 2022

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Janay Frazier Baltimore, MD

I didn't feel supported throughout my experience. I ended up having to do an addition 10 weeks which I think could've been avoided if there were frequent check-ins from a point person throughout the process.

2 years ago

Reply from byte

Hi Janay. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Steven & Jessica Reece Deep Gap, NC

I am loving my new smile and confidence! Thank you for a quality product with such exceptional results in a very short period of time.

2 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Mar. 17th, 2022

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Julie Montgomery Smyrna, GA

The customer service was good at the start. However, my teeth never got to the promised end state even after two rounds of aligners, and I was a fully compliant patient. No one followed up with me on progress during my second set of aligners which was surprising and disappointing.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Alicia Hamilton Orange Park, FL

Fairly priced, did not work the way I wanted them to. Was supposed to stop wearing in August 2021. It's March 2022 and I may need yet another pair of refinement aligners but I'm having a hard time getting them.

2 years ago

Reply from byte

We are here to help every customer get to their new smile! Please reach out with any concerns at patient.byte. com/support or send us a direct message on Facebook and we'd be happy to assist.

Mar. 16th, 2022

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Mary Glover Hughson, CA

The customer service at Byte disappears as soon as the payment is made. I never spoke with an orthodontist. When I had a question about getting an address for my dental insurance claim, no one returned my calls or emails. No one had checked on my progress. I need my retainers but no one has been in touch with me so I would like my money back for those. My dentist is now worried about my teeth because your program has ruined my Byte. Please call me. No one ever returns my calls or emails.

2 years ago

Reply from byte

Hi there, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist. If none of our representatives are available, please select the callback option so the next available representative can give you a call back. If you are having trouble connecting via phone, please send us a direct message on Facebook.

Mar. 16th, 2022

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Azalea Price Oakland, CA

I tried contacting through text multiple times and never got a response. They've reached out through email, yet I never got the answer I was looking for. My teeth were not to my satisfaction and I still had to end up getting braces in the end.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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krista crossley Smithfield, UT

it was so easy and convenient. It was all done online and through the mail. They were quick to respond to any questions I had

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Mar. 17th, 2022

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John San Diego, CA

The follow up procedure was tricky. When I asked for support, I would get different representatives contact me and ask me for pictures over and over again. The team was not on the same page. I would get different treatment plans.

2 years ago

Reply from byte

Hi John, Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing.

Mar. 18th, 2022

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HEATHER DOBBS Mountain Home, AR

I really enjoyed the process. Customer service was great at the beginning and then towards the end of my treatment it took longer to get back with me.

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST.

Mar. 18th, 2022

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Eric Curtright Lake Worth, FL

Very POOR service AFTER I paid in full. My treatment did not work at all. I spoke with advisors for 5 months sending in weekly picture showing NO changes were occuring. I am very disappointed with the product. I finally received a refund 10 months after I started the treatment. Also, I had to call multiple times and send multiple emails to get the refund. I even had my bank start a dispute because BYTE said they sent my refund but my bank showed no record of the refund. Two months later my refund was deposited. This was a TERRIBLE experience overall.

2 years ago

Reply from byte

Hi Eric, we are sorry to hear that your experience was anything less than amazing. We are dedicated to each customer's smile and work hard to do everything we can to make sure those final results are achieved. We'd love to get further feedback from you, as we are always working to improve our processes and communication. Please give us a call at 877-298-3669.

Mar. 11th, 2022

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Lyla Arroyo San Diego, CA

They were really fast to deliver my impression kit. Once the impression kit was turned in, they were fairly quick about getting me my retainers

2 years ago

Reply from byte

Yay! We are so happy to hear this. Thank you, Lyla!

Mar. 17th, 2022

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Larry Aguirre Willits, CA

My progress has been much slower than advertised. So far it has not really worked. I am still on my first 15 sets of retainers. I was told to repeat the treatment and almost done with the second repeat. I am coming up to almost a year now but have still not given up hope. I am glad that you all keep checking in.

2 years ago

Reply from byte

Larry, thank you for sharing- we understand the frustration of having to extend treatment. Each customer's dental health and safety is number one, so we want to make sure to get to those results in the safest way possible. When questions arise, we are here to help. Please reach out anytime through our Contact Us page. We are ready to support!

Mar. 11th, 2022

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Jeff Mccann Roswell, GA

This was a lot of work. I experienced jaw pains. And when at 16 weeks they told me I needed to go back to earlier mouthpieces, even though I had followed the directions well up til then, and asked me to self-diagnose my alignment, I gave up.

2 years ago

Reply from byte

Hi Beth. During all orthodontic treatment, it is normal to be experiencing some discomfort as your teeth are moving into place. Our HyperByte is here to help ease some of that discomfort, but if you find that you are experiencing a lot of pain we want to get our professional care team looped in just to make sure things are going okay. Give us a call at 877-298-3669 or shoot us an email at [email protected] and a Byte team member will take care of you!

Mar. 15th, 2022

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Keisha West Point, MS

My teeth don't look much different. There was minimal discomfort. I wouldn't recommend. I'd see about others and compare. I've had mental braces and it wasn't the best either. I didn't want to go through that again. However, it might be what I have to do. My bottom teeth have not been corrected.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 14th, 2022

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Laura Chaitovitz Cope Rockville, MD

Have had issues and then they sent a complete new set when I had already completed my uppers and lowers to start which moved my teeth all different and they did not keep my upper few teeth that were moved back into alignment now new set the moved back out. I need to speak with someone for follow up! No retainers nothing

2 years ago

Reply from byte

Hello Laura, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. It is important to us to get every customer to their new smile in a quick and safe way. We would love to take a deeper look into this. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Giselle Tavares Salinas, CA

I've had a great and helpful experience. When I wasn't happy with my end result I was able to receive help and am now happy.

2 years ago

Reply from byte

We are THRILLED for you, Giselle! Thank you for sharing this awesome review.

Mar. 11th, 2022

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Krystlyn Gustave Statesville, NC

I use to hate my smile! After using Byte I can't stop smiling. I'm very happy that I used this company to fix my gap that I was insecure about.

2 years ago

Reply from byte

Krystlyn, we are glad to hear this and hope you keep smiling big :D

Mar. 11th, 2022

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Sarah Thomas Plano, TX

I helped get my teeth a tiny bit straighter, but not completely. I am not fully satisfied - it feels like the treatment for my bottom teeth was cut off too early and needs more steps.

2 years ago

Reply from byte

Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

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Kelly Valencia Orlando, FL

I feel like I keep being asked for feedback but I'm not being heard. I don't feel like my teeth are moving in the way laid out in the plan. This was really expensive for me and I had hoped for better results, or a better plan to correct what might not be going as planned.

2 years ago

Reply from byte

Kelly, we hear your concerns an would love to look into this further to provide the best solution- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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Stephanie Nelson Keysville, VA

Good the start, customer service great during the buying process, but the aligners didn't work great and the process of trying to resolve and fix that was a NIGHTMARE. Basically, I was supposed to be done in 8 weeks, and now, almost a year later, my teeth are STRAIGHTER, but NOT STRAIGHT like they should be.

2 years ago

Reply from byte

Sometimes teeth are more stubborn than we expected and take longer to move. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

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Ruth Cedeno West Palm Beach, FL

There where some issues with the delivery and the end product , but eventually we're fixed. Also I sent pictures of my progress about two weeks ago and I haven't heard from nobody.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Jamie Saint Joseph, MO

Before purchasing my aligners, people from byte were reaching out to me constantly. Too much. Just driving me insane with calls, texts, emails. I finally purchased, and after that I never had a single person reach out to me and never received any correspondence back. The treatment plan didn't have the same end results as they had shown, but I couldn't reach anyone to resolve. Waste of money!! Once you purchase and pay in full they no longer care to communicate.

2 years ago

Reply from byte

Hi Jamie, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Mar. 10th, 2022

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Marcus Harper Jacksonville, FL

They were very helpful whenever we had an issue so the customer service was great and we're very pleased with the results.

2 years ago

Reply from byte

We are so happy for you! Thank you for sharing this.

Mar. 4th, 2022

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Nomy Jackson Janesville, WI

Customer service could use some vast improvement! Even though it takes longer than the original time quoted,it does fix your teeth and is more convenient than going to the orthodontist every month and a lot cheaper.

2 years ago

Reply from byte

Thank you so much for your feedback. We are constantly working to provide a better experience for our customer.

Mar. 7th, 2022

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Kella Woodburn, OR

They offer their customers free products for good reviews. That's why they are rated so high. My experience was good at first but only expect half of the results they show you. My teeth turned out cute but not perfect like they show, and customers service tells you it's your fault you didn't send them more pictures?

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Jacob Chirlin Littleton, CO

while the beginning process was smooth, they moved my teeth and the end result created significant problems in my bite that they couldn't correctly assess via just looking at photos I would email them. I had to go to a dentist to tell me about the issues and then they refused to stand behind their money back guarantee and I needed to get an orthodontist to write a letter that explicitly recommended I cease treatment with Byte for my dental health before agreeing to refund my money. I now need to start over with the orthodontist and Invisalign to fix the issues Byte created.

2 years ago

Reply from byte

Hi Jacob, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Meredith Windham Aiken, SC

I have has great difficulty reaching someone to help with my fit issues. I have yet to receive my second round of aligners and am still paying for full treatment. I am not happy right now and have little faith this will ever finish. Should have just done the old fashioned braces after all.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Jessica Voges Davenport, IA

I have been able to correct my smile on my own terms. Only gave 4 because there was not instructions on how long you should wear the retainers before switching

2 years ago

Reply from byte

Hi there, thank you so much for providing us with this feedback. We are always looking in ways to improve our customer experience.

Mar. 4th, 2022

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shannon Lynbrook, NY

Love what they are doing for my teeth and their price point but their customer service is awful. It takes over a week for them to reply to any concerns- by which point the info I gave them if outdated.

2 years ago

Reply from byte

Hi there, thank you so much for your feedback. We are constantly looking for ways to improve our customer experience.

Mar. 11th, 2022

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Melanie Grantsville, UT

It took over 3 months to get started on treatment because of time between issues I tried to get resolved. Customer service was excellent before I paid, but as soon as they had my money, it takes between 3-7 days before anyone responds to any questions.

2 years ago

Reply from byte

Hi there Melanie, thank you so much for your feedback. We are constantly working to improve out customer experience. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected], through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Shalom Herriman, UT

This is absolutely the WORST company I had ever encountered. They gladly took my money and delivered on ZERO of their promises a YEAR later. They seemed lovely at first, but the second you sign on the dotted line, they treat you like garbage and ignore whatever you say. Their predicted plans are SO FAR off it's criminal. I really wish I went with someone else. Check out the ByteMeSucks website to see for yourself how many people they have marginalized. Bytes "guarantees" are about as flimsy as rice paper, their aligners are cheap plastic, and break often.

2 years ago Edited March 23, 2022

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 10th, 2022

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Nick Otis San Diego, CA

I think the contact should be better for such an all-virtual experience. Like video calls. I also noticed that my molds are not high quality--some are accurate but others are very visibly sloppier.

2 years ago

Reply from byte

Hi Nick, thank you for your review. Our Professional Care Team is available for each customer by phone or video call by simply scheduling an appointment through the customer portal. If you have any questions on this, give our team a call at 877-298-3669 and we'd be happy to help!

Dec. 7th, 2021

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Daniella Sound Beach, NY

This was the least painful procedure to get my braces. No X-rays, no painful pre-scrapping, just molds and voila - the braces came

2 years ago

Reply from byte

Getting each customer the smile they deserve:) Thank you!

Nov. 3rd, 2021

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Beth VanStory Mc Lean, VA

I find that every time I switch to a new set of aligners, they are painful. They hyperbyte helps a little. But this is not what expected. I'm finding myself wearing each set longer, so the overall process will extend.

2 years ago

Reply from byte

Hi Beth. During all orthodontic treatment, it is normal to be experiencing some discomfort as your teeth are moving into place. Our HyperByte is here to help ease some of that discomfort, but if you find that you are experiencing a lot of pain we want to get our professional care team looped in just to make sure things are going okay. Give us a call at 877-298-3669 or shoot us an email at [email protected] and a Byte team member will take care of you!

Oct. 30th, 2021

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Lauren Collins Houston, TX

I have been seeing results I never thought I could have without getting braces, and the process is moving along quickly.

2 years ago

Reply from byte

Hey Lauren, there's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 😊

Oct. 26th, 2021

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Amber Hargrove Tulsa, OK

The beginning process was easy. The going back and forth with customer care and profession care on issues I'm having hasn't been fun.

2 years ago Edited January 10, 2024

Reply from byte

That's right, we got our customers covered from the comfort of their own home. Aligning your teeth has never been so easy! 🥰

Oct. 26th, 2021

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Hannah Wallace Philadelphia, PA

The simplicity and fast pace of all messages, deliveries, etc. is very convenient. Unfortunately, the retainers themselves did not fit and byte's response to this issue was to have me cut the retainers myself. For the cost of this program, I was hoping that byte would be willing to put more effort into correcting this issue.

2 years ago

Reply from byte

Hi Hannah, we understand how frustrating it can be to have to trim aligners down. However, we want to make sure we get you to your dream smile in the quickest, safest way possible, so this may, at times, be necessary, as this is a remote aligner service. We are here to help, though! If you need any assistance or have questions, give us a call at 877-298-3669 :)

Nov. 3rd, 2021

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JAMIE HENSLEY Harrison, TN

I would consider my teeth to have been a little more crooked and crowded than average and Byte seems to be very effective.

2 years ago

Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 3rd, 2021

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Joshua McCarty Saint Petersburg, FL

1. My bottom aligners are making my teeth worse. Now they just hurt all the time and the aligner doesn't even fit. 2. I called 6 different phone numbers that were all disconnected before finally getting one number that worked.

2 years ago

Reply from byte

Hi Joshua. We are sorry to hear your aligners are not fitting properly. Our customer care team is always here to help and can get you set up with the best next steps on your way to a dream smile! Please give us a call at 877-298-3669 during normal business hours, MST, send us an email at [email protected], or you can even shoot us a message on Facebook and we'll make sure all your questions are taken care of!

Oct. 30th, 2021

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Joariel Delgado-Rodriguez Vacaville, CA

I rate byte a 5 star rating because I ultimately got the results that I wanted and it was an easy 12 week process to get to the results!

2 years ago

Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing

Oct. 28th, 2021

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Dan Kengott Fort Collins, CO

I'm only about 10 weeks into the process but the progress has been fantastic and very easy to do (I'm doing the at night version).

2 years ago

Reply from byte

Hey Dan, thanks for sharing! The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 28th, 2021

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Kaela Bernardino Dallas, GA

It's been super easy to keep up with, travel with, and I don't have to worry about making in-person appointments. It's been great

2 years ago

Reply from byte

That's right, we got our customers covered from the comfort of their own home, even on vacation 😎 Aligning your teeth has never been so easy!

Oct. 28th, 2021

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Sadie Andregg Truth Or Consequences, NM

Because I haven't seen much improvement. I wish I would have had more improvement and straighter teeth. I think they could improve on their quality plus after wearing the aligners they have made my teeth very rough and sharp

2 years ago

Reply from byte

Hey Sadie! Our goal at Byte is to give everyone the smile of their dreams. If you are completed with treatment and not absolutely loving the results you're seeing, our team is here to help figure out what we can do next. Give us a call at 877-298-3669 or shoot us an email at [email protected] and we'll look into this further :)

Oct. 27th, 2021

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Tabitha Clausen Marcus Hook, PA

Honestly super easy, with great results! Without bracking the bank. Also you notice the differences after your first aliner.

2 years ago

Reply from byte

This is so great to hear! If any questions arise, we've got your back - send us an email at [email protected] :)

Nov. 3rd, 2021

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Susie brady Lumberton, NC

I can see improvement! They are not uncomfortable to sleep in and I really do not notice them being a problem to get used to.

2 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to [email protected].

Nov. 3rd, 2021