byte

My experience is excellent I live bytes. I started the program 8 weeks ago and I am truly amazed the the way my teeth had straightened in such. Short amount of time Truly comfortable easy to wear. Can’t even tell that I am wearing them. I tell my friends and they are amazed how it looks like my own teeth. Totally clear .best investments I had ever made

Every step of the way the customer service has impressed me. They were in contact when I ordered my impression kit and when didn’t do them right they asked if anything could be different to help and sent me smaller trays for free. My treatment plan was done in 2 days and I ordered them as soon as I saw it. I love it and can’t wait to start flashing my confident smile soon!! Thank you Byte for the personal touch and answering my questions very promptly. I did research on all the companies and I am so glad that I went with Byte!!

I had a a hard time deciding what company to choose for my liners. I did a lot of research when I came across byte. Some of the reviews I read said that they had bad customer service, but that couldn't be more wrong. I get a response from every email I send. They impression instructions were very easy to follow. I got my smile plan very quickly. I am currently waiting to receive my liners and I couldn't be more excited!

I never thought I’d be a candidate for aligners but with amazing customer service and patience I was walked through the impression process (I goofed and had to do it more than once) and am now going on week 2 of treatment. Every call or email I made was answered by the same person and I actually get more from Byte versus other companies for less money!

the Best customer service I’ve ever experienced, hands down. My emails were always answered within 15 minutes and my phone calls we always answered by a real person who cared. I wasn’t passed around to anyone, I spoke to one person each time and she really knew what she was doing! Byte runs like a close knit family business. They’re just that good!

Aligners are no fun but Byte at least makes it easy. The impression kit was easy to understand with clear instructions. The aligners themselves come in a super organized box, labeled and in order so you understand when to use each one. The only thing I might improve is the turnaround time from when you send in the impressions until when you get the aligners - for me it was about 2 weeks.

Been using Byte for about 5 weeks and the experience so far as been easy and convenient, having all my aligners at my disposal to switch out each week with no waiting time has been pretty nice and can’t forget the BrightByte, let’s just say WOW not only does it clean your aligners but it helps make your teeth white and it’s a noticeable difference 😻 who doesn’t want whiter teeth! Customer service is also very helpful and friendly. Can’t wait for my end results, I have no doubt they will be amazing.

The Byte process is quick and simple with amazing customer support that is quick to respond to questions and/or concerns both electronically and via phone discussion. The 3 D imaging model allows one the opportunity to see the overall results that can be expected upon completion of the treatment plan which provided me the assurance I needed to purchase the product. Additionally having a designated customer support person that has actually used the product is a definite plus!

Their customer service is fantastic! From day one, Aline made sure that I had everything I needed to submit to my insurance for reimbursement and Zach was I in constant contact with me for any questions that I had. Dr. Marashi emailed me letting me know that my treatment plan was ready and my aligners arrived before I knew it. Everything was nicely packed and i’m now on Week 5 of my plan and already noticing a difference. I am excited about the end results. A great company to work with!

I went through the whole process with another company only to be told I was not a good fit for aligners. I was so discouraged. So i decided to reach out to Byte and from the first contact they have been amazing! I know they want me as a customer. They agreed that I am not the perfect candidate but that I could benefit from straighter teeth. I am so looking forward to a sweeter smile. Their customer service is amazing. They are responsive but you set the pace. LOVE BYTE!!

IN LOVE WITH BYTE! I used invisalign 6 years ago but never finished because they were uncomfortable and would take me over 6 months. With Byte the aligners are way more comfortable and it will only take me 3 months. 10 weeks, changing my aligners every single week. I can really see a difference already! I can't wait to have straight teeth! Thank you BYTE!<3

Byte has been a wonderful company to work with so far. I am on week 6 of 13 of my aligners. Things have been progressing as promised with very little pain except for week one. The hyperbyte technology really aids in shifting my teeth and helping the aligners fit tight to my teeth when first put in. Customer service has been great with any questions I have asked via emai, call or text message! Very easy and convenient.

I just started my treatment, but the customer service so far has been fantastic. They have checked up on me through every step of the process to see if I had questions or concerns, and the are very quick at responding. The aligners are comfortable and easy to take in and out. Overall, it seems like a great company that really cares for their customers! Not to mention, I got my aligners a week early (so in 3 weeks), I was very happy!

I spent a great deal of time researching all the companies that provide teeth aligners. I best liked Byte for their patient plans, their support team, and accompanying products. Overall I felt they were able to deliver a professional and quality service to me. I’m looking forward to seeing the end results of their product. Thank you Byte! My smile has already greatly improved. :)

I rated them a 9 because I had an issue with one the products that had came with my Byte aligners and the product was supposed to help speed up my 6 months journey, and it came broken in the box. I emailed the Byte Team right away to let them know what was going on, they told me they were going to send me a new one and it's been almost two months now and I still haven't received the new one in the mail. Other than than, I'm loving the process in whole. I'm still getting used to wearing my aligners for long periods of time, but they're much more comfortable now than when I first started wearing them.

Love working with Byte so far! I haven’t gotten my aligners yet so I’ll have to update my review when all is said and done, but the customer service (service and representatives) are all friendly and very knowledgeable. The shipping is quick and packaging is all very neat (no broken or crushed boxes). The financing options are all really doable too. The process so far has been super easy. I’m so excited to start treatment!

I’m super excited and happy to be using Byte to straighten (and whiten) my teeth. My uppers were never “bad enough” for braces but my bottoms are awful. After my uppers started moving I decided to invest in Aligners and I’m so glad I did. I’m on week 2 and it’s so easy I don’t realize they are in. And my teeth are so much whiter already! I can’t wait for the finished product! I’m thrilled and I will recommend Byte to anyone who will listen!!

From the very beginning I felt taken care of. Calls came to make sure I had my questions answered and when I wasn't ready and asked to have a call back at a very specific time it actually happened. Never once did I feel like I was being sold a product or experience. The communication, product, packaging and one of my favorite details, the over all quickness of the service, are fantastic.

I always considered myself decent looking guy and never understood why straight teeth was so impactful. Now in my mid-30s, I learning that its also affecting my career. What caught my attention with Byte was their brightbyte. It’s so easy to use the 3 in 1 option especially for someone who is lazy like myself. I have been using it now for a month and already noticing the cleaner and whiter results. Combine straight, clean and whiter teeth and its game changing. Worth a try guys.

I ordered my impression kit during the Black Friday sale, and it was literally the best purchase I've made in 6 months! I had previously done impressions for another company but didn't feel comfortable with moving forward. Byte was a whole different story! The kit came quickly, was packaged in premium branded packaging, and was extremely easy to complete and send back. My customer experience has been flawless, and the product/process has been even better. Top notch in every way!

Terrible experience. Told 6 months for treatment, 3 years in, and not only has it obviously not worked, but they are unwilling to provide necessary equipment to try to finish the treatment without more cost

The absolute worst business experience of my life! First off- they do not work! I was told it would be 6 months before I have a straight smile and guess what??? It’s been 2 1/2 years. Yes, YEARS!! And I’m not even close to being done. Plus, They will try to squeeze any penny they can out of you. I was just told that my “aligner guarantee” was voided because I stopped replying to their emails. Like what???? I’ve been using the app to send In pictures. I was told it will cost me $899 for a “re entry” fee. What a bunch of bull! Like I said, looking for any opportunity to squeeze money out of you.

Don't listen to any reviews that do not go past the 'onboarding experience' - only pay attention to reviews of people who have gone through the full process. Byte is good at one thing - GETTING customers. After that they won't give two craps about you as a customer. Long story short, I followed ALL of the rules and plan, and Byte still screwed up my treatment and refuses to finish it correctly. While I once recommended Byte to everyone who asked, I now regret it. As many other people mention, their goal is 100% GETTING CUSTOMERS. They DON'T CARE ABOUT ACTUAL CUSTOMERS. They are far too focused on acquiring new customers and put all of their customer service and funding into this process. You will feel like a rockstar during the on-boarding process with how much they 'care'. ONCE YOU ARE A CUSTOMER they could not care less about you. E-mailing customer service is an absolute JOKE and they take several days to a week to respond to anything. They do answer chat quickly, that is if you don't go NUTS trying to get to a REAL PERSON instead of their horrible chat bot. If you think Amazon's chat bot is terrible.... Byte's is about 50x WORSE that that one. You have to literally tell it how bad it is for it to let you connect to a person. No joke - type in 'this is stupid' and it will connect you. Their app is an absolute joke, useless and constantly has bugs and issues. I will say I followed EVERY rule and recommendation. I wore my aligners 23+ hours every day and used my HyperByte every day as told. My treatment not ending correctly was 100000% not on me, it was on Byte. FIRST PROBLEM: You better hope you need 15 aligners or less because trying to get the rest of your aligners is a nightmare of a joke. You are supposed to request your continuation at week 12, but their system won't let you until week 13. It then takes them ANOTHER week to actually do anything about your request, and only if you e-mail AND chat with them to push them. It then takes them 3-4 weeks to get you the new ones. So now you are on week 14 just getting them ordered, so you will now be 2-3 weeks late on your continuation treatment. The continuation aligners are NOT THE SAME and cut and fit differently which then leads to the next MAJOR problem. Heaven forbid your treatment doesn't do what it is supposed to at the end (because they did NOT make the continuation aligners right). I'm now working on WEEKS of trying to get their 'clinical team' to fix my treatment. I've sent the same photos and video dozens times and answered their questions 50 times. And several weeks into this they send some stupid 'aligner evaluation' that should have been sent the minute I said the treatment wasn't right. They then ordered 'touch up' aligners WITHOUT APPROVAL. I 100% do not trust this process and I know it will be screwed up again. Not only do they have no idea what they are doing and never read anything I say to them, they REFUSE to address my top teeth at all. They want an EXTRA $600 to finish my treatment the right way verus them GUESSING. I've asked 10 times for them to take new impressions and give me a new virtual care to approve and the absolutely refuse. This is the only way I trust them to finish my treatment correctly because they have been an absolute CLUSTER of a process and total disaster to deal with. They are quite literally guessing how to finish my treatment at this point. So now not only is my treatment going to be months late when I needed it done for a very specific time (which I even buffered before starting), but I'm sure it's going to be wrong again and I'm going to be back to fighting them AGAIN to get my treatment done CORRECTLY. You get an e-mail back from a different person every time and none of them actually listen or read through the information. Because they literally don't care, they just go through the motions. It is 100% my belief that their goal is to annoy you so much that you give up on trying to get your treatment finished. The entire process is unprofessional and an absolute DISASTER. While there might be benefits to Byte like not having to go to an office, you have to hope for everything to go perfectly in order to want to use this. Because pretty soon your 'no hassle' and 'quick treatment' is going to be an absolute headache.

If I could give 0 stars I would. STEAR CLEAR FROM BYTE. Do yourself a favor and go read the comments on the BBB and the reviews for 1-3 stars on the site. I bought into the hype and it’s been the biggest disappointment! I paid for the nighttime aligner plan which is more expensive (2800k ish). The first set of aligners I went through 12 weeks before my teeth just wouldn’t fit into the aligner at all. I notified Byte and they stated my teeth looked like they should have been at week 6. Mind you - I checked in as instructed a couple times in between where Byte staff supposedly checked my picture submissions. After realizing my teeth hadn’t shifted at all, they sent me a new kit for re-impressions. During my next set of aligners I made it to step 10 and aligners once again weren’t fitting. Same thing - multiple check ins and staff never notified me that my teeth weren’t moving and they actually instructed me to advance. Then they back tracked me to step 5. I wore step 5 for 2 weeks and was instructed that my new plan was going to be 2 weeks in each aligner rather than the 1 week because my teeth weren’t shifting like they were supposed to. I wore weeks 5, 6, and 7 for 2 weeks and my teeth aren’t fitting in week 8. I notified Byte that the treatment plan wasn’t working. I have followed all the rules and my teeth aren’t shifting. I have crowding on my bottom teeth in the front and they told me I’d be a good candidate and a night time plan would work. That was a lie. When I asked what happens now because they told me their service would work and it doesn’t they told me I couldn’t get a refund because the aligners are custom made. Literally the worst customer service ever. How does a company get away taking thousands of money from customers when their services don’t work for them? It’s a scam honestly. A big disappointment. I tried on my week 1 aligners and they fit perfectly - that means for 11 months of following the rules I have nothing to show for it except wasted time and stolen money.

I have been on the Byte program for 15+ Weeks now. I have been wearing my aligners basically any time I am not eating and I only eat one time a day. I have been updating when asked with no more than a few days late, which I made up with duration. One of my lateral incisors started gapping at step 8 (I didn't notice) So when I went to order the rest of my aligners I would told to go back until there is no gaps and it is confortable. So my uppers are back on Step 8 and my lowers on Step 15. I absolutely feel that Clinical Support group is not paying attention to uploaded photos UNTIL IT IS WAY TOO LATE! I have tried calling support and emailing and I can't get any solid answers. These aligners are fine, But if I knew I was going to be on my own I would have paid extra for a more reputable company.