Name: byte
Rating: 4.3

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Verified Customer

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Jennifer Hilton Canton, OH

My son wanted braces to correct his top front teeth. He suffers from severe anxiety and when he was little he would scrap his teeth across his bed post when he was nervous. Well insurance considers this cosmetic, and braces were too expensive to pay out of pocket. So we tried byte which was a fraction of the price. He wore his for about 4 months and his teeth already line up. He had straight teeth for his senior pictures and was really happy.

2 years ago

Reply from byte

We are thrilled to hear that he was able to have straight teeth for his senior pictures! We are proud to offer a more affordable alternative to traditional braces. Everyone deserves to have a smile they love. Thank you for the great review, Jennifer!

Oct. 6th, 2021

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Katie Suisun City, CA

I'd love to give Byte 5 stars, but my teeth are not yet straight. I'm only on my 2nd week of my revision aligners, so I still have 13 weeks to go before I actually know if this will work for me. Unfortunately I had gone through 14 weeks of aligners before my progress pictures were reviewed, and it was then that I found out my teeth were off track. Like way off track. It was determined that I have "stubborn teeth" so unfortunately the original plan didn't work for me. I need to keep my new aligners on for 10 days instead of 7 before switching. And 12 hours instead of 10hrs (I'm doing the nighttime aligners) I will say that my teeth have definitely improved, so it is working, it's just taking me a little longer thank originally planned. The process has been incredibly easy. Aside from my stubborn teeth, everything else was much quicker than anticipated. From the time I paid, after sending back my impressions, I had my aligners in about 2 weeks. They have never hurt, I've experienced zero pain this entire process. I did have to get used to taking them out, and I recommend ordering a little tool off of Amazon if you struggle getting them out. I pop them out in seconds with the little very inexpensive tool that has a little loop for your finger and a tiny L shaped end that helps pop them out so you don't ruin your nails. Overall I'm satisfied with Byte. I feel they are still working kinks out of the company, but the people are so friendly to deal with. The customer service takes a long time to respond via email. So don't bother, just go ahead and call them instead. Even if you have to wait a while, it's better than waiting days for an email response. I was quoted $6,000 for Invisalign, and was told I would need to wear them 22hrs a day for a year to straighten my teeth. So I figured I saved half the money, and half the time. So I definitely think Byte is a better deal. I'm hoping to be able to leave another review (or update this one) after my teeth are finally straightened. Overall, I do recommend this company.

2 years ago

Reply from byte

Hi Katie, thank you so much for taking the time to leave such a detailed review. We are so excited to get you to that final step. We want to make sure every customer feels supported the whole way through, so if you are not hearing back, feel free to send us a direct message on Facebook and we would be happy to help. We want to get every customer to their dream smile! Thank you for your review:)

Oct. 12th, 2021

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Verified Customer

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Mariah Diaz North Providence, RI

Before signing up for byte I had talked with two other companies neither company bothered to reach out or even answer my questions. byte customer service was so informative there were a couple questions she could not answer but direct me to someone she could and even followed up. My experience with them wasn't forced it honestly felt like they genuinely cared about helping me achieve my perfect smile versus just trying to sell me a product.

2 years ago

Reply from byte

Thank you for this awesome review! We are here for our customers every step of the way. If you ever have any questions, don't hesitate to reach out! We hope you'll share your result pictures with us:)

Sep. 28th, 2021

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Verified Customer

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Michael Purdue Martinsville, IN

I believe the first retainers should be delivered separately, I was stick using the same aligner on my bottom teeth for the last five weeks and whole they are ready to clean for a week or two they start to get increasingly nasty. If I had been given the lower jaw retainer on well eleven and then the upper jaw at the end of the treatment I would have been much happier. Additionally, a six month same as cash option would be great. I paid cash to avoid the extra cost of payments but I know a lot of people that can't pay cash but wouldn't be willing to do the long term more expensive financing. They would prefer an in the middle no interest option.

2 years ago

Reply from byte

We appreciate you taking the time to leave this feedback. We would be happy to pass this forward as we are always looking for ways to improve our processes and communication. Thank you for your review!

Sep. 22nd, 2021

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Verified Customer

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Jenn Eureka Mount Dora, FL

I had a small gap between my front 4 teeth that always bothered me. Then I found myself home from work on maternity leave and a friend was talking about her experience with Bytr and I thought I should check it out. I’m glad I did! The product and process was fast, simple, and effective. And an added bonus was some weight loss from those pregnancy lbs since the retainers are in I did less snacking.

2 years ago

Reply from byte

Thank you for the great review, Jenn. We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We are happy to hear that has been your experience! We can't wait to see your new smile😊

Sep. 15th, 2021

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Verified Customer

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charlzclide pidoy San Leandro, CA

i rate Byte 5 stars cause i used to be insecure of my smile my whole life, i used to cover my mouth when i laughed lol. the process with the impression kit was easy and only took a few weeks and the aligners already came in, the first fee weeks when i started i already saw some changes on my bite and the tooth had slightly shifted now im on week 12 my friends and family have been noticing i dont cover my laugh anymore, also with the whitening they include, it helped my teeth to be a little lighter than what i had before.

2 years ago

Reply from byte

Don't hide that beautiful smile! We are so happy to hear that you are feeling more confident. This is everything to us. Thank you for taking the time to share your story and leave this awesome review:)

Sep. 22nd, 2021

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Verified Customer

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David Rivera II Titusville, FL

I like byte, but there are pros and cons to everything I will say the customer service getting the aligners set up phenomenal but the customer service after you have the aligners and you started your treatment plan is lacking I think a big thing is is your customer service getting the customer to purchase your products needs to extend after the fact because we are spending thousands of dollars to straighten our teeth and your customer service before hand made me wanna sign up immediately which is why I got the service I did. Now as long as we can continue that service and to treatment then it will be 100% a five star company!

3 years ago

Reply from byte

Hi David- we really appreciate this in-depth feedback and understanding. We are constantly working to improve! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns do not hesitate to reach out! We are available via email, a phone call and even Facebook DM :)

Aug. 26th, 2021

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William Carney Marco Island, FL

Highly recommend Byte to anyone who wants to straighten their teeth and improve their smile. Being halfway through the program I have seen sugnificat results and a dramatic transformation. The Byte system has simplived a very technical and complex process and priced it at a level many can afford. Straighter teeth and a better smile is an investment in yourself and well worth it! Thank you Byte

3 years ago

Reply from byte

This is so exciting William! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Aug. 26th, 2021

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Valerie Katy, TX

Before Byte, I went to my Dentist to Invisilign with my insurance. I was told the cost was 10K, 5K I would have to pay while my Insurance covered the rest. I didn't have the money nor time to make regular face-to-face check up appts. That's when I found Byte at a way lower cost. The process was just as described on the Byte website. Also, I was able to use my HSA to pay which decreased my out of pocket expense. So far, I've followed the process for 7-weeks now and the braces are working according to my Byte plan.

3 years ago

Reply from byte

Valerie- Byte is proud to offer both a more affordable and convenient way for people to get the smile of their dreams :) We are so excited for you and appreciate you taking the time to share this review!

Aug. 26th, 2021

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kayci Elkton, KY

They answer me with any questions very quickly first of all. I got them in the mail way faster than expected so I was able to start sooner. I was iffy at first about not actually seeing an ortho in person but it really hasn't been necessary bc the process is just simple. Wear them as you are supposed to and you can change them out every week. Some weeks I didn't feel like my teeth were ready so I wore them a bit longer but it was fine.

3 years ago

Reply from byte

We can definitely understand your concerns. We are glad you gave us a chance, and you're now a part of the Byte fam. We are happy to hear that our team has been able to support you throughout your journey. You are doing the right thing waiting until you feel like your teeth are ready. We are excited to be on this journey with you, and we can't wait to see your new smile!

Aug. 6th, 2021

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Verified Customer

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Christina Sutu-Wallar Fresno, CA

3 years ago Edited January 10, 2024

Reply from byte

Hi Christina, thank you for sharing this feedback with us. Every customer's smile is so important to us. Our team does send check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist!

Jul. 29th, 2021

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Cicely Newport, OR

I am so glad I went with Byte. After debating between Byte and cheaper company, I realized with their protection plan I would overall be spending the same. Their customer service is also amazing! The person that helped me was so patient and even cautioned me about putting it all on a credit since it would effect my credit score. Above and beyond my expectations

3 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jul. 22nd, 2021

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Hallie Mintz Philadelphia, PA

My dentist quoted me $7200 for a similar product and Byte is so much more afforadable! I started noticing a difference after the first week and can't believe how quickly my teeth are moving! I'm doing the at night only and it's comfortable and you barely notice the aligners. People have already started complimenting and my teeth are getting whiter - I'm four weeks in and I can't wait to see the final result!

3 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear people are already noticing your straighter, brighter smile. We are so excited to see your final results!

Jun. 29th, 2021

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Laura Kingsley Deltona, FL

Braces review I was sad that after 4yrs of braces as a kid I was seeing my teeth reverting as I got older-I’m headed into week 5 of my Byte experience and it’s been pretty amazing. I was seeing results by week two in my top teeth and seeing results to my bottom this week. I have a total of 11 weeks to do. I checked with other alignment companies and Byte had the best pricing overall and could do without having to go through a dentist. Looking forward to the end results.

3 years ago Edited January 10, 2024

Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)

May. 21st, 2021

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Lori Hules

Easy to order. The first aligner to adjust my teeth hurt all week, but after that each week has been easier and easier. I found wax helps smooth out any edges left on the inside near my tongue. Removing the aligner to eat and brush my teeth leaves my teeth hurting until I put it back on. The marking of upper and lower is helpful too. The little aligner box is very handy - the mirror, tools, and a place to stash extra wax. Ordering was easy. Customer service worked with my multiple payment methods and options. Best decision of mine, ever!

3 years ago

Reply from byte

Hey Lori! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at support@byteme.com

Apr. 29th, 2021

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Boice Buffalo, NY

There’s poor communication when you have a long treatment plan. Nowhere in the original documentation did they explain the process for getting the remaining set of aligners. I assumed they would automatically be delivered, but I had to reach out to them when I realized I was running out of aligners. I ended up having to use the week 15 aligners for 2 months, the whole time hoping they didn’t break. Those issues aside the product definitely does work, and the 3D model they send you as part of your treatment plan has been very accurate. Obviously the main appeal to these aligners is the cost. After insurance I ended up only paying about $1k.

3 years ago Edited January 10, 2024

Reply from byte

Thank you for your feedback. We are sorry to hear that this has been your experience. Our goal at Byte is to make sure you get your dream smile and sometimes that means adjusting the original treatment timeline to make sure your teeth can properly move into place. Throughout treatment, our team sends periodic check-in emails to make sure things are going well. If you have not been receiving those and to take care of your other concerns, please email support@byteme.com so we can get you taken care of as soon as possible.

Apr. 6th, 2021

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Sela Smyth

I have trust issues when dealing with online services, but I am so glad that I did sign up with Byte. The five star reviews helped a great deal and they weren't exaggerating. Very affordable, great value for your money. Communicating with customer service was a breeze. I am half way through my treatment and I am happy with what I see. I can't wait to see the end result.

3 years ago

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Rita

The way they have taken a cosmetic service and made more widely available is amazing. Their customer service answered all of my questions and was readily available as I began this process. Their impression kit was super consumer friendly and the clear aligners are well made. I can see a huge difference in my smile already and cannot wait to finish the whole process.

3 years ago

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Barbara Stoker

After researching my options for at-home aligners I chose Byte because I thought their overall approach was ideal for what I was looking for. I feel satisfied with my choice. The treatment plan, price and customer service have all met my needs. If I have to make one small critique I would only ask that they consider providing more Bright Byte with the treatment package instead of one month. But it seems fair to include enough to get through at least 3 months without rationing. Otherwise I'm pleased with Byte.

3 years ago Edited January 10, 2024

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Jeryleen Fernandez

Honestly best customer service I've ever had with any company. My personal advisor Adam was fantastic and soooo sweet. Also the packaging is amazing. They really know how to market their brand so well. Amazing experience and they actually really care and I feel would go out of their way to make sure your experience was top tier if you were to complain or ask about anything. Love u guys.

3 years ago

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Alexander Padilla

I have always wanted to get aligners to fix my smile, but I donâ€™t have dental insurance so going to the dentist to get it done has never been an option for me because it was too expensive. My girlfriend surprised me with Byte for my birthday and from the beginning itâ€™s been the easiest process and itâ€™s super convenient. The customer service is amazing and all my byte advisors were super helpful.

3 years ago

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Brianna Riffle

My overall experience with this company have been nothing but pleasant. They have an amazing customer service if you have trouble or need help. I'm not at the end of my treatment yet but this far they have been incredibly helpful and honest. Just make sure not to tell them your completely done with treatment if your not happy. Because they will help fix anything that still needs improvement.

4 years ago

Reply from byte

Our care team does just that- we CARE. Thank you for being a part of the byte family. We're nearly there :)

Apr. 1st, 2020

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Teresa Pastor & Elise Theriot

My daughter wanted braces for years, but we couldn't afford them. Byte is super affordable and offers payment plans that are adjustable to your budget. I was able to surprise my daughter for Christmas. She's been super diligent about wearing her Bytes & following the instructions, so she'll be done rather quickly. She's super happy & her confidence is up. Byte made the impossible, possible! Definitely recommend

4 years ago

Reply from byte

byte is the best Christmas gift! We're happy you and your daughter are happy, and we can't wait to get her to that last step!

Apr. 1st, 2020

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Aimee

Great customer service, upfront and in the early stages of my treatment; as treatment progressed, I could easily get in contact with someone about my aligner questions, but had a harder time (had to make multiple phone calls) getting anyone to return phone calls about insurance questions. Once someone did reach me about my insurance questions, they were very helpful. Sadly, my teeth did not respond to straightening with Byte as well as their model suggested; at the end of my treatment and I still have major crowding in two locations. I asked how I could remedy these areas and was told to use my hyperbyte for a longer time, but these two teeth cannot be forced to move when they are wedged up against other teeth. Perhaps my dental issues were bigger than Byte could handle, which I suspected at the outset, but I took a chance anyways. But, the rest of my teeth definitely look better!

4 years ago

Reply from byte

Hi Aimee! Thank you for your feedback. We would love to reach out to you in regards to your next steps in treatment. Our aim is to provide you with the best care possible, and we'd love to look into this further for you. Per patient privacy laws we're unable to speak more in regards to a specific treatment on a public platform, but we're happy to help!

Apr. 1st, 2020

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Melanie

I have noticed my teeth improving each week. I noticed a difference in my teeth after about 3-4 weeks. It's hard to believe that the aligners can shift your teeth so quickly. I was pleasantly surprised and happy with the results thus far. I will admit that with the change in aligners each week, the pressure on your teeth is uncomfortable the first day, but your mouth adjusts following the first day with the new set of aligners. I am halfway through my 14 weeks and super excited to see the end result. I'm very happy I decided to go with Byte aligners.

4 years ago

Reply from byte

You're halfway there! We love seeing results so soon- you can thank the HyperByte and SmileScience for that!

Apr. 1st, 2020

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Angela Linder

bite goes above and beyond to delivered the ultimate customer satisfaction. They made sure my retainer trays were perfect right until the last tray. I have used a competitors brand in the past and found this to be priced at a better price point with just the same if not better quality products and the best customer support ever! I would highly recommend it to everyone who is looking for an alternative to an overpriced Competitor. I love being able to use it from the privacy of my own home.

4 years ago

Reply from byte

Thank you for your feedback, Angela! This is amazing to hear. Doing your research is always important- and I'm happy to hear that we measure up!

Apr. 1st, 2020

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Maya Sommer Daly City, CA

Starting with the impression kit: The packaging is B-E-A-U-T-I-F-U-L! I love all of your packaging for that matter, but the actual impressions were very difficult to create. I know if might just be me, but I had to go to my dentist to help me make them correctly and she even commented on how this would be very hard for your average person. As far as my experience with customer service: whenever I got a responsive person -- they were above and beyond excellent, but there were a couple people who never responded to my emails. I love all of the instructions and my personal favorite was the personality that showed in the FAQs on the web page. Thank you for this awesome service. I am currently finishing my first tray today and moving to my second tray tonight.

4 years ago

Reply from byte

Thank you for your review! We truly do appreciate your feedback, as this helps us to better our care in the future. We'll always be here for whatever you need.

Mar. 11th, 2020

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Ava L Carrie

If their virtual assistant is any indication of their customer service, then I would be up that proverbial creek bc it sends me to links that don’t exist and one never speak with an actual person. Their plans are not transparent in terms of cost.

3 weeks ago

Reply from byte

Thank you for sharing your experience with us. I’m sorry to hear that our virtual assistant didn’t meet your expectations and that you had trouble accessing the information you needed.

We understand how frustrating it can be when you're looking for help and can't connect with an actual person. We’re working on improving our virtual assistant and ensuring that our customers can easily reach a live representative when needed. We also strive to make our pricing and plans as transparent as possible. If you still need assistance please reach out to us directly at bytereviews@byte.com, and we'll be happy to answer any questions you have and provide the support you need. Thank you for bringing this to our attention. We appreciate your feedback and are committed to improving your experience with us.

Aug. 29th, 2024

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Verified Customer

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Brad

I like the convenience of wearing the aligners part time and no making multiple appointments.

2 months ago

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Allison

Love how convenient and quick the whole process is - being done in your own home is huge!

2 months ago

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Cheryl

I'm wearing them every night for 10 plus hrs. Don't really see a difference yet, hopefully soon fingers crossed!

2 months ago

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Juan Melendrez

Fantastic customer service, fast and responsive. Great quality aligners and products.

2 months ago

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Carrie Northcutt

Very comfortable aligners. I forget I have them in. I'm seeing a difference in my third week.

2 months ago

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Verified Customer

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Dai’Sha Berry

Byte miscalculated my bite and nearly messed up my ability to bite down. Luckily I caught this error, but Byte customer service blatantly refused to respond to my requests for discount.

2 months ago

Reply from byte

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered and the subsequent frustration you faced with our customer service. Ensuring a safe, accurate, and effective treatment is our top priority, and we regret that this was not reflected in your experience. We strive to provide prompt and helpful customer service. Please contact our team directly at bytereveiws@byte.com so we can address your concerns and work towards an appropriate resolution. Your feedback is invaluable in helping us improve our services and ensure better experiences for our customers in the future. Thank you for bringing this to our attention.

Jul. 1st, 2024

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Sandy Sisouphanh

To me, I believe that byte is a great way to get a better smile! It’s affordable and the service people are very nice and willing to help.

4 months ago

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Colby Riehman

Very happy with the customer service, the speed at which I received my aligners, and the quality of the aligners/presentation of the packaging.

4 months ago

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Verified Customer

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Kayla

When the treatment needs to be reevaluated they always reevaluate it. They will send extra aligners to fix problem areas, etc.

4 months ago

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Verified Customer

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Ryan Esslinger

The process to get started was easy and the rest of it has been smooth as well. Hopefully the overall outcome is great too!

5 months ago

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Verified Customer

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Cresinda Bandel

The whole process has been so easy. My teeth also rarely ever hurt and they look incredible and I have my confidence back.

5 months ago

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Verified Customer

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Dusty White

It's nice to feel like I know what my own care plan is and to be involved in the process. Everything was clearly communicated and it goes by quickly.

5 months ago

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Lexi Bordeaux Ventura, CA

I am so happy with my progress so far and have had nothing but positive things to say about byte and the process. This is a dream come true.

5 months ago

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Aubrey Melton Kissimmee, FL

My teeth have never looked better. My smile was the one thing i really hated about myself. with byte, i had an easy and affordable way to change that right at home.

6 months ago

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Teinei Harrington

The app notifications, emails, and texts are far too much. And I’ve followed treatment exactly as lined out to me yet now I’m weeks behind of schedule because I’m told to do aligners for longer. I appreciate that the professionals know how the aligners need to fit and want to do it the right way but this was marketed as better experience than it has been.

7 months ago

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Cameron Pearson Wilmington, NC

The ordering was easy. Everything was explained very clearly and the impressions were easy to do at home. The turn around for the invisible braces was relatively quick

7 months ago

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Verified Customer

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Sunje S. Berlin, BE

I like the easy of getting your aligners shipped and not having to go to the dentist Mr all the time. Customer service is friendly and answers promo with questions or issues.

7 months ago

Reply from byte

Thank you, Sunje! We appreciate your review. We strive to provide convenient clear aligner treatment. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Melanie Branco Putnam, CT

I loved how easy the startup process was. I just wish the checking for part 2 of the process was earlier so I wouldn’t have to wear the same aligners for more than the one week they were for.

7 months ago

Reply from byte

Hello Melanie, thank you for sharing this review! We do include a friendly reminder in the Step 13 aligner packet to reach out and check in for any additional steps and to ensure everything is progressing as planned. This can be easily overlooked and we consider this feedback for improving any future updates.

Feb. 1st, 2024

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Trent Pyles Memphis, TN

The fit is nice, and they are very comfortable. Overall, it has been a pleasant experience. My aligners have fit perfectly and I have had no issues with them.

7 months ago

Reply from byte

Trent! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Tommi Norris Honolulu, HI

This process was so easy. And the results are noticeable. The only thing I would change is that if the liners do not fit correctly at any point I wish there was an option to pause where you are if needed.

7 months ago

Reply from byte

Hello Tommi, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Dominique Barchus

Pretty great overall for the way the service is set up

2 weeks ago

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Aurora Anderson

Finish treatment and no one has called me to check in on progress. I think Customer Service is awful.

3 weeks ago

Reply from byte

Thank you for sharing your experience, and we're sorry to hear that you haven’t received the follow-up support you deserve. We understand how important it is to feel supported throughout the journey. Your feedback is important and we’re committed to improving our communication and follow-up processes. We want to ensure that every customer receives the care and attention they need. If you still need assistance please reach out to us directly at bytereviews@byte.com so we can review your case and connect you with the appropriate team. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Aug. 29th, 2024