Name: byte
Rating: 4.5

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Verified Customer

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Suzanne Moultrie Springfield, MA

The entire process was super easy. The communication between myself and Byte has been great. Any questions I have are answered very quickly either my text or email. They worked with me and gave me confidence that it was the right decision. I started to see changes within a month. I highly recommend this process.

2 years ago

Reply from byte

We are thrilled to hear that you are more confident! This is why we do what we do:)

Oct. 21st, 2021

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Verified Customer

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Tammy Cluff Elsinore, UT

I'm very happy so far with Byte. I'm on my last week 11 and my teeth look great! If you dread going to the dentist like I do this is the way to go. They are great to work with and the price is reasonable. I would definitely recommend Byte to anyone who wants to have a great smile!

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Oct. 21st, 2021

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Verified Customer

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Cathryn Johnson, AR

Love the program. I am doing the nighttime plan of 10 hours. So easy, put them in and they fit comfortably, maybe some pressure, then use a little vibration piece that comes in kit for 10 minutes. I always wanted my teeth straight and the monthly financing made it doable for me.

2 years ago

Reply from byte

Thank you so much for sharing your experience!

Oct. 13th, 2021

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Verified Customer

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Dana Render Atlanta, GA

I wish there was a little more interaction from the dental professionals. I get the emails when it is time to check in and take pictures, but there is never any follow up about the photos. Are my teeth tracking as expected? Is there something I need to be aware of? It seems like that is just a check to ensure I don't voice my warranty that I purchased, but because teeth are so important I wouldn't mind a little more oversight to make sure I am not on the wrong path an doomed to have dentures because I am doing something wrong with my aligners.

2 years ago

Reply from byte

Hi Dana. We hear you and understand you. Throughout treatment we send check-in emails, however, if you are not receiving the email responses from our customer care team, we want to look into this right away. We know that going through this smile journey at home can be a daunting process and we want to make sure you feel comfortable every step of the way. Please give our team a call at 877-298-3669, and let's make sure all your concerns are being addressed!

Oct. 19th, 2021

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Matt Sweeney Middletown, DE

The treatment has been fairly good and successful, but when submitting issues via email it takes about a week for a response, and by that time you're on to your next set. I've also had a few times where I haven't gotten a response at all. Since this could have health implications I would expect a faster response time. When I call i can usually get my questions answered by the end of the day. I also feel like they should do more regular check ins with patients. My check in happened almost at the end of my treatment and I was asked to go back a few sets to correct the teeth that fell off track. I don't really think this is anyone's fault, but by the time I realized some teeth were slightly off track it was too late for me to go back to previous aligners to a set that fit properly. By having more regular check in s this would have been caught earlier. My shipping address was also not updated properly even though I did confirm it in my email to support. They sent my new impression kit to the wrong address and I had to ask for a new one, which took an extra week. Now I have to wait another 3 weeks for my new sets of aligners. This brings me to a total of over 2 months in the same set of aligners. Everyone I've talked to has been pleasant, but getting support has been messy and I've had to reach out multiple times for some issues.

2 years ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. Or if you are ever having a hard time getting ahold of our team, feel free to send us a direct message on Facebook and we'd be happy to help from there:)

Oct. 20th, 2021

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Verified Customer

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Jan ward Andover, MN

In the beginning of my treatment, I was very satisfied. I was disappointed about not being contacted toward the end of my 15 weeks. I was not informed until then that I was on a 30 packet program. Each time I sent photos, it would take 2 or 3 days to hear back. Now I'm waiting for 3 to 4 weeks for my next set of 15. Some time is wasted that could have been avoided, I feel

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. For details on how progress should look or treatment length, this can be found in the customer portal. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 and our team would be happy to assist you right away.

Sep. 28th, 2021

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Verified Customer

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Maria Lucia Zeta Vancouver, WA

Byte Customer service is topnotch. My husband and I had aligner fit issues in the middle of our treatment plan and we reached out. The response was immediate and they helped us get additional aligners at no extra cost, to fix the issues. Happy customers here!

2 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Oct. 13th, 2021

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Verified Customer

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Hillary Bennett Washington, DC

The quality of the program is very good. I was a special case in that treatment has not been as straightforward for me. This led to a lot of communication and knowing what that looks like. The response window is large but narrows once your case is prioritized by the professional team. If that shift had not occurred, the process would have remained frustrating. The staff is polite and informative. So far I recommend Byte to anyone who requires mild cosmetic work and can be entirely self sufficient in the process.

2 years ago

Reply from byte

Hi Hillary, thank you for sharing your experience! Our Care team is here for each customer every step of the way. For immediate assistance, feel free to give us a call at 877-298-3669. We appreciate you taking the time to leave such a detailed review! :)

Oct. 12th, 2021

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Verified Customer

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cierrah j simmons Billings, MT

Very easy to use and fast shipping. Love how well they fit in my mouth, a lot smaller and more comfortable than my original retainer from the orthodontist. Also have noticed a whiter smile with the teeth whitener/retainer cleaner that is included.

2 years ago

Reply from byte

This is incredible! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Sep. 22nd, 2021

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Verified Customer

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Wendy Knisely Northwood, OH

So far everything has gone smoothly and my treatment plan seems to be working well. I chose the night program due to my work schedule and the quality of the product is as stated in their description. I‚Äôve been following my treatment plan and am seeing the results.

2 years ago

Reply from byte

We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Sep. 22nd, 2021

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Olivia Johnson Jacksonville, FL

Only 3 stars because I do give them the speed factor of fixing the teeth is nice. However, it only fixed one tooth. When multiple teeth are crooked, after wearing them for 5 months only one tooth has shifted. It was the main tooth I had concern about, but I would still like to see other teeth fixed as well. Costumer service is always very nice and do reply with a timely manner. I have had to re-tray myself because I had gotten ahead on switching my bottom aligners which is why they did not progress. I do recommend byte, and I have and friends have trusted my word. I value the price of the treatment because of my low income being in college. And the fact that they work with you and will send a whole brand new treatment if you‚Äôre not happy like I did. I am now correctly changing the aligners so now only time will tell how it all goes together, but I am optimistic.

2 years ago

Reply from byte

Hi there, thank you for your feedback. We are happy to hear our Care team is taking care of you. We are here for you to assists with any questions or concerns you may have. For immediate assistance, don't hesitate to give us a call at 877-298-3669. We are here for YOU!

Sep. 22nd, 2021

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Amanda Kronick Sioux Falls, SD

I liked everything about it. The convenience, hyperbyte, easy communication. The website doesn’t prompt me to check in. I also wish I knew the timeline more for retainers. What happens when I am done with my top and have several weeks of only bottom? I hope I don’t have to wear the same aligners on top for the last few months. I also wish my whitening and cleaning gel didn’t explode so I could have tried it.

2 years ago Edited September 14, 2021

Reply from byte

Hi Amanda, thank you for your feedback. Your retainer timeline is based on your custom treatment plan. Our Customer Care team would be happy to answer the question regarding the timeline of your retainers. You can email them at [email protected] or give them a call at 877-298-3669. Be sure to let them know the BrightByte exploded and they can replace that for you!

Sep. 14th, 2021

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Laurie Ryan Meeker, OK

The kit is so easy to use. The materials are high quality and so far, the aligners have been easy to tolerate. I’m on my 6th aligner and I’m just now feeling a bit uncomfortable when I first put them on - it’s been a few days now and it’s feeling better.

2 years ago

Reply from byte

Thank you for taking the time to review your experience, Laurie! The first few days of a new aligner can be the toughest. The HyperByte will be your best friend, so use it anytime you feel discomfort. We are excited to be on this journey with you, and we can't wait to see your new smile!

Sep. 15th, 2021

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Verified Customer

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Natasha Padilla Pomona, CA

Chose Byte for my 2 teens... instead of braces and wow! How easy the whole process and how fast your teeth straighten. Not even a third of the time they were quoted for, for braces. I would definitely recommend. Best part ots totally affordable.

2 years ago

Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Sep. 22nd, 2021

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Verified Customer

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Christy Baucom Buford, GA

I didn’t realize my teeth were spreading apart my front teeth!! I took some pictures in the end now I realize I need to get something to need to be done..Then I was hesitated and I kept looking at the Byte advertising..And I went head first now I loved it

2 years ago

Reply from byte

This is so exciting Christy! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 10th, 2021

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Tracy Glock Paramus, NJ

I have had issues with my aligners. Weeks 8-10 were cracked out of the package before wearing them. It took a while for the replacement aligners to arrive and my teeth shifted. I did appreciate the replacements. Unfortunately I continue to have issues with the replacement week 10 aligners. The bottom has a tear making them unusable to wear and the top has mini cracks. I wake up with blood in my mouth. I really just want the top and bottom gaps to close. If replacement week 10 aligners could be sent I would appreciate it so much.

2 years ago

Reply from byte

Hi Tracy- thank you for sharing this feedback with our team. We want to get this concern addressed right away! Please send us an email at [email protected], give us a call at 877-298-3669, or send us a message on Facebook, we got you!

Sep. 10th, 2021

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Cody coppola Chattanooga, TN

Bytes customer service and engagement teams have been top notch since we first connected with them. The product has been so easy to use and even though I’m not even half way through treatment I can tell noticeable differences.

2 years ago

Reply from byte

Yes Cody! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Sep. 10th, 2021

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Verified Customer

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Devon Brasher Abilene, TX

It has been such an easy and effortless process, from the first time I reached out to Byte until present day. I just started my 10th week with the eligners am can already see a vast improvement with my teeth. It is affordable and effective!!!

2 years ago

Reply from byte

This is awesome Devon! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Sep. 10th, 2021

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PalmaKise Walker, MN

I really like that the staff has been very courteous and helpful with any concerns or questions throughout my process. I dislike that I had to separately order the white bright, it is an important product offered with the aligner package.

2 years ago Edited January 5, 2022

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 10th, 2021

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Miesha Miami, FL

Byte so far has been a great experience! My teeth are moving along well and I haven’t had any major issues. The hyperbyte gadget is a life saver because it helps to sooth the ligaments around the teeth and to move faster. I definitely recommend Byte!!!

2 years ago Edited January 5, 2022

Reply from byte

Byte is proud to offer a better and more convenient way to get the smile of your dreams without the trouble of the metal braces :) Thank you for the great review!

Sep. 10th, 2021

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Verified Customer

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Rhakia Richardson Freeport, NY

Great experience thus far, easy to be fitted, received aligners within 2 weeks, great customer service whom seems to always be avaliable or quick to respond with friendly advice and the aligners have been moving my teeth rapidly in just a few weeks I already see a huge difference(MY EXPERIENCE)

2 years ago

Reply from byte

Yay Rhakia! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Sep. 10th, 2021

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Yasmine Pico Studio City, CA

I feel supported through this process that has been amazing. After 2 days of wearing Byte, a headache I had for 5 weeks. In addition to my teeth looking amazing even halfway through, my whole face has changed. Issues I had in my mouth like biting my cheek have gone away. I literally couldn’t have made a better decision.

2 years ago

Reply from byte

Yay Yasmine! We are so happy to hear about this awesome experience. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Aug. 26th, 2021

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Nicole Markel Tuttle, OK

The process to get everything setup was very easy. I got my aligners quickly and I’m currently on week 9 of 13 and so far I’ve seen great results. I would like to know how to get more of the bleach/sanitizer solutions. I think the kit should include 2 bottles.

2 years ago

Reply from byte

Hi there! Thank you for leaving this feedback. We provide one free bottle of BrightByte for each treatment purchased. More BrightByte can be purchased on our website or send us a direct message on Facebook and we'll see what current promotions we have going on:)

Aug. 17th, 2021

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Aubrie Cyphers Salem, OR

I wear all day aligners and sometimes you just want a bite of something, or you want to taste something. I cook a lot. And unfortunately it's not convenient. So I would recommend the night aligners. I only eat 2-4 times a day, but when cooking or traveling, it kind of sucks. My aligners fit great, and my teeth only hurt for the first week and maybe a day when switching to a new aligner.

2 years ago

Reply from byte

Thank you for providing this feedback! Our team is here for you every step of the way, so if you have any questions, don't hesitate to reach out!

Aug. 18th, 2021

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Sophia Ruiz Miami, FL

The whole process for start to finish was smooth. I got my liners in about 2 weeks from sending in my impressions. I am currently correcting over crowding and cross bite. So far I’m excited with the results. Can’t wait to see the end!

2 years ago

Reply from byte

It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)

Aug. 10th, 2021

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Brittany Clark Athol, ID

Byte has been great to work with! My treatment plan has been extended much longer than advertised. But I'm appreciative that they are trying to get my smile perfect and at no additional cost to me. They are a quality product and a quality company. I highly recommend using Byte for your smile correction needs!!

2 years ago Edited June 13, 2022

Reply from byte

WOOHOO, week 11! :) We are so happy to hear you are seeing noticeable changes already. As you finish up treatment, please do not hesitate to reach out with any questions, concerns, or even if you just want someone to hype up your new smile. Our team has got you covered!

Aug. 9th, 2021

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Verified Customer

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Donna LaCerte-Blais West Boylston, MA

I am in the middle of week 4 with my aligners. So far I have had a positive experience in all aspects of my process. Customer service has been great and responsive. I have not had any issues. And, am looking forward to continued improvement with my teeth:)

2 years ago

Reply from byte

Throughout your entire treatment, our customer care team is here to provide you support and answer all your questions. We want this journey to be as easy and effortless as possible. We're so happy to hear that our team has been able to do this for you! We can't wait to see your new smile, we hope you'll share some results photos :)

Aug. 9th, 2021

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Cassandra Carlyle Brenham, TX

I love the convenience of in home treatment. I wish I knew that I could request smaller trays at the beginning as my first attempt at impressions was unsuccessful. The care team was quick to help out though and I was quickly sent a new kit. It would also be great to have an up front breakdown of cost differences for treating top and bottom versus just one or the other.

2 years ago

Reply from byte

Thank you for this feedback, Cassandra. We appreciate any and all feedback that can help us better serve our customers. We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review!

Aug. 3rd, 2021

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Rebecca Umstattd Saybrook, IL

My experience has been wonderful! There has been someone there the whole step of the way. I had a set back and had to get new liners so Im on week 2 of the new ones. I'm very pleased with my progress and the ease of the whole process! Loving my new smile and white teeth!!

2 years ago Edited November 5, 2021

Reply from byte

Woohoo! We are so excited to hear that you are loving your transformation. We can't wait to see what your new smile does for you. Thank you for the great review, Rebecca!

Aug. 3rd, 2021

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Melissa Gower Goodlettsville, TN

Has been working as advertised. No complaints because minor tooth discomfort should be expected, they're getting pushed around after all. The people I talked to about my treatment were very patient and friendly as I wanted an adjustment made to my final tooth model and they made it happen.

2 years ago

Reply from byte

This is incredible Melissa! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 29th, 2021

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Amy Owensboro, KY

I recently bought my impression kit and retainers, when I bought them they said I would get a coupon for their whitening light for free. They did send the coupon however when you try to claim it, it says it's invalid. I also spent a lot of money to have all the retainers come all jagged and rough with a tiny nail file and instructions that I can file them if I want to. For the amount of money I spent I would have hoped they delivered a finished product not full of rough edges and weird shaped retainers that don't cover all of my front teeth which makes them not "invisible" and pretty obvious I'm wearing them.

2 years ago

Reply from byte

Hi Amy, we are so sorry to hear that this has been your experience! It is important to us that you are supported and that your concerns are addressed, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Jul. 9th, 2021

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Verified Customer

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Marquisha Santos Anchorage, AK

Byte made things easy and hassle free! & that was the best part for me. Not having to schedule around drs appointments & being able to even text Byte to correspond if I was too busy to pick up the phone. Also, I live way out in Alaska, and I got all my packages quickly, with lots of communication from Byte, and with zero issues during shipping!

2 years ago

Reply from byte

Hi Marquisha, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

Jul. 6th, 2021

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Heather Wood Stratford, OK

I haven't ever known anyone to have the Byte so I wasn't sure but I did some research and this was definitely the program for me. I had braces in 7th grade and teeth were straight until I was 31 and they started shifting really badly. I didn't want braces again as an adult so I am so glad this was an option I could afford.

2 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We know that braces as an adult isn't an option for everyone, and we are proud to provide an alternative to getting a smile you love. We are excited to be on this journey with you and we can't wait to see your results, Heather!

Jun. 25th, 2021

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Mike Lilly, PA

It seems to work very well. No pain and it still seems to help. I'm not that far into it I'm only on my fourth week. So that's why I'm saying seems to help I'm not sure if it'll be the way they are supposed yo be by the end but right now it definately seems to be working.

2 years ago

Reply from byte

Hi Mike! Thanks so much for the review. We're so excited about your Byte journey and cannot wait to see your progress. We hope you'll share some photos with us! Our team is here to support you every step of the way, so if you ever have questions don't hesitate to reach out!

Jun. 29th, 2021

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Danielle Newcomb Norfolk, VA

It's a quick and easy process. It always shocks me when its time to switch to the next pair of aligners, I'm only on week three but I'm starting to notice a difference already! Looking forward to further changes towards my smile.

2 years ago

Reply from byte

Hi Danielle! We're so excited to hear you're already seeing noticeable changes in your smile just three weeks in. We can't wait to see how your teeth progress throughout the rest of your treatment! Thanks for sharing your experience with us :)

Jun. 29th, 2021

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Amy Brown Phoenix, AZ

It's very easy and I never have to go out to any appointments. I really like the whitening foam, because it doesn't taste bad and it seems to be working whereas I have been using whitening toothpaste forever and it does nothing. They hyperbyte also does a good job of making my teeth feel better when I first switch to a new set of aligners.

2 years ago

Reply from byte

We are so happy you think so Amy! We work hard to make your Byte journey as seamless and easy as possible. It doesn't have to take years and be stressful to get to your perfect smile! We are so happy you chose Byte. Let us know if you have any questions - we are here for you! :)

Jun. 14th, 2021

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Dena Tartamella Moorpark, CA

The whole system is very organized and any time I need assistance, a super friendly specialist has always been able to quickly help me out! Everything from the impression kit to the aligners to all other items involved in the process are very high quality.

2 years ago

Reply from byte

Woohoo! Thank you for the great review Dena! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Jun. 14th, 2021

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Verified Customer

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Madison Jackson Chicago, IL

Byte has made the entire process fun and easy. Customer service has been excellent also. I love the branding! I’m about halfway through my treatment and have nothing but positive feelings about the whole experience. Especially the price!

2 years ago

Reply from byte

Woohoo, Madison! Halfway complete with the journey to your dream smile, we cannot wait to see it :) Send us some progress photos, we love to see before and after pictures! Our team is here for you every step of the way, so do not hesitate to reach out. Happy to have you in our Byte family! Thank you for the awesome review.

Jun. 15th, 2021

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Wanda Sanguinetti Clifton, NJ

I am so happy with the whole Byte process! From the start they have been great in answering my questions. I am on week 4 and can already see a difference! They fit perfectly and my teeth are sooo much whiter thanks to the treatment! As you can see I am super thrilled and can’t wait to see my end results thank you Byte!!!

2 years ago

Reply from byte

This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jun. 3rd, 2021

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Verified Customer

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Charrisse Robertson Franklin, IN

Excellent customer service. Excellent process. Cannot speak highly enough. I am 4 weeks in and even though my teeth weren't super crooked to begin with, people are commenting how different my smile looks. So pleased. 12 more weeks to go!

2 years ago

Reply from byte

We are so happy to hear about your amazing experience thus far and that you and others are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Jun. 3rd, 2021

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Ariyan Pembroke Pines, FL

So far I see improvement but still not sure they are capable of fully straightening my crooked teeth or just improving on them. I've only been wearing the aligners for 7 weeks. Only after 14 weeks will I know whether they are trustworthy, have good customer service, have a good quality of product/service, and whether it's a good value for your money. If I still end up needing to pay for braces, then the answer will be absolutely not. But if they are able to do as they claim then is is an excellent value for your money.

2 years ago

Reply from byte

We are committed to getting you to your projected results! With your Satisfaction Guarantee, if additional aligners are necessary to get you to those results, you can receive those additional aligners free of charge! Just make sure not to throw away your previous aligners. If you have any questions, we are here for you so don't hesitate to reach out:)

Jun. 2nd, 2021

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Diane Murrieta, CA

I'm half way through my treatment, my teeth look GREAT, I can't wait until they are all finished moving into place. My entire experience with Byte has been wonderful, their customer service is exceptional. They are quick to answer questions. I'm beginning to love my smile again! I wish I started sooner.

2 years ago

Reply from byte

Hi, thank you for the awesome review. It makes us so happy to hear that you are starting to love your smile again, we are so grateful to be a part of this journey with you! From start to finish we do what we can to provide the best experience. We cannot wait to see those final results, you'll be showing off that new smile in no time! :)

Apr. 20th, 2021

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Verified Customer

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Liz Kemp Little Rock, AR

Since my first contact with Byte they have been so attentive to my questions and concerns which made me comfortable with my decision to choose them. They sent detailed visual graphics of the plan they had to give me the smile I have always wanted.

2 years ago

Reply from byte

Throughout your entire treatment, our customer care team is here to provide you support and answer all your questions. We want this journey to be as easy and effortless as possible and make sure you feel comfortable every step of the way. We're so happy to hear that our team has been able to do this for you! We can't wait to see your new smile, we hope you'll share some results photos :)

Apr. 22nd, 2021

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Eve Port Charlotte, FL

Byte has made it easy for me to have the smile i wanted. It’s affordable and with simple instructions there was no fuss. My teeth were gapped, crooked and with an over bite. I’m amazed by the fast results and how wonderful my Teeth look. How amazing i feel. Thank you byte for my beautiful smile.

2 years ago Edited September 14, 2021

Reply from byte

Thanks for much for writing in and sharing! We're so happy to have you a part of the Byte family :)

Apr. 19th, 2021

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Verified Customer

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Jenica Hafen American Fork, UT

From the time I decided to do byte I have had all my questions answered by my Byte consultant. I could text or email her and I always got a response. She walked me through each step and I am only on my 3rd step and seeing results already. I love them

2 years ago

Reply from byte

We are so excited to hear that you are already seeing progress. If you have any questions throughout treatment, our customer care team is standing by for support. We can’t wait to see those final results. Thank you for providing this great feedback.

Apr. 30th, 2021

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Verified Customer

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Clay McAnany West Palm Beach, FL

Byte provided the most value for money by far compared to other aligner companies. The protection plan, free retainers for years after, speed of treatment, and customer service that couldn't be better made it an awesome choice! I have friends who went with a competitor for their aligners and are jealous when I tell them about Byte.

2 years ago

Reply from byte

Hi Clay, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results and happy to have you in our Byte fam for LIFE!

Mar. 25th, 2021

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Verified Customer

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Erin Portland, OR

I'm still in my treatment so can't say how it will end up. I was not seeing progress as expected about 2/3 through my treatment plan, and Byte sent a new impression kit & reassessed my treatment plan. I am about a week into the new plan & obviously wouldn't expect to see a difference yet. I do appreciate Byte's commitment to give customers the smile they are hoping for!

2 years ago

Reply from byte

Your smile is so important to us and we want to do everything we can to get you to those projected results in the safest way possible. Thank you for your feedback! We can't wait to get you to that last step!

Apr. 26th, 2021

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Verified Customer

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Amanda Reed Columbus, OH

I chose Byte because of the research I did for the best company. Their customer service is amazing. However with the braces themselves the febrile first set was not cut right and they really cut up my lips and tongue. When I was done with my first set, my teeth were not as straight as they should have been, and I was using hyperbyte every day as directed. They sent me new molds, and sent me a whole new set of aligners. Which is totally fine, but it was going on 6 months and with the hyper byte they were saying I could be done in half of the time. So then I went through my second set still using hyper byte and I‚Äôm now at the end of that set and my teeth are still not straight. They are straightER but not the end result. So I just did a remold and am working on my 3rd set. It‚Äôs been almost a year, so by the time it‚Äôs said and done it might be a year and a half to get my best result. Their customer service and the fact they guarantee my smile for life is what makes them great. I know that a lot of this could be my own stubborn teeth not wanting to move, so it‚Äôs not all of their fault. I would recommend them to anyone wanting to use invisible braces.

2 years ago

Reply from byte

Hello Amanda! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines.If you have any further questions, please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Mar. 28th, 2022

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Verified Customer

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Caroline American Fork, UT

The customer service hasn‚Äôt been 3. I have tried both email and texting. I have had to ask multiple times for answers and gone days without response. I originally did the bytepay and then pulled the total cost upfront after a couple months and was supposed to be refunded my down payment and monthly payments. But the refund is a month late and they have still been taking out automatic payments. And they won‚Äôt message me back. It has honestly been very stressful. And on top of it my aligners stopped fitting after week 6 and I‚Äôm currently working on what they asked me to do to correct it but it has been frustrating to work with this company in all areas. It also wasn‚Äôt clear the process they want you to do throughout treatment to keep them updated, if that was very clear in the beginning that may have helped but I was just informed in an email what they were expecting that I didn‚Äôt know about.

2 years ago

Reply from byte

Hi Caroline! Thank you for your feedback. We would love to look into this further for you. If you can please reach out to us at [email protected], we'll make sure to get you taken care of right away with an update and next steps.

Feb. 10th, 2021

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Verified Customer

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Stephanee Woodward, OK

They really take care of you and talk to you on a personal basis. I felt comfortable letting them know my concerns and they answered my questions when i first got started. So far i am in my week 9 of 13-i wish they would check in with you more to see how your retainers are fitting and if you need to stay in them longer than the 1 week requested in the instructions. Other than that, they have been great!

2 years ago