Name: byte
Rating: 4.3

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Jubril Yusuf

I recently embarked on a beautiful smile journey with byte. With their top notch alignment solution, I even got my Custom made teeth that fits perfectly give me a bigger smile and confidence in public

6 months ago

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julie cruz Ventura, CA

I ended my 18 month journey with Byte as I was unable to achieve my goal "smile" despite 3 sets of impressions and aligners and following all instructions. The process of correcting issues is fairly tedious and takes a bit of time for the emails and phone calls so you end up behind schedule if you run into any problems. I chose to leave Byte and go to traditional braces and knew I did the absolute right thing from day one. I had cosmetic issue with my lower teeth that Byte did not even address and that I accepted as not fixable that were actually fixed on day one with braces. My bite was off enough that my teeth were not coming together properly which is now being fixed, what a difference! I feel that for a company that relies on client self report and email and phone calls that their service was not what I would expect. The 24 hr chat assistant is just an automated FAQ response, long wait times on hold with the call center and the phone app is just a reminder tool that does not keep pace with any changes in treatment. I will say that the support staff was always professional, courteous and encouraging but I always felt I was just talking to some kid who was responding via a checklist of replies to my concerns, never to an actual orthodontic specialist of any kind.

7 months ago

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Verified Customer

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Lizzy Hudson, MA

The beginning of my experience was great. My aligners fit perfectly and my teeth were on track. I’m now experiencing issues with two teeth and waiting on a response from customer service which is decidedly slow. My plan was originally supposed to take two months total but I have a feeling it’ll take 4-5.

1 year ago

Reply from byte

Hello Lizzy! At Byte our goal is to make sure that our customers have an enjoyable experience through every part of the process. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jul. 12th, 2023

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Verified Customer

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Erin Williams Anderson, SC

I like how easy it to use Byte and it's way better than doing the traditional braces. The byte customer staff is easy to talk to and they always have an answer or a solution to any questions or problems you may have.

1 year ago

Reply from byte

Hi Erin! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns, we are always standing by to support.

Jun. 29th, 2023

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Verified Customer

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Natasha Williams-Clayton Springfield Gardens, NY

The treatment went well, however after the treatment the retainers cracked within 3 months & byte determined I grind my teeth & I would need to pay for the replacement. The retainers also made my teeth sore for a few weeks.

2 years ago

Reply from byte

Hi Natasha, our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Verified Customer

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Anabell Renton, WA

Treatment was alright. Not really worth the price in my opinion. The invisible braces weren't exactly comfortable and they were shaped really weird. One of my tooth started shifting even when so consistently wear my retainers everyday (some days more than just during the night).

2 years ago

Reply from byte

Thank you Anabell for reaching out and bringing these things to our attention. We want to ensure that your retainers fit properly. Please reach us though our social media platforms such as Facebook and Instagram via DMs!

Mar. 23rd, 2022

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Verified Customer

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Daniel Mitchell Tuscaloosa, AL

The treatment took longer than it needed to, and I believe it's because one of the Byte specialist was undertrained. As a result, I had trouble figuring out my treatment steps from misinformation and my treatment lasted longer.

2 years ago

Reply from byte

Hello Daniel. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Erin Simon Pittsburgh, PA

One one hand, yes my teeth are definitely better aligned and less crooked. But, there is still some slight overlap that was not corrected. And, they don't quite fit together naturally.

2 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. During treatment, we have this midway check-in so we can evaluate the fit of your aligners to make sure everything is tracking properly and make adjustments if we need to. For immediate assistance, you can always give our customer care team a call at 877-298-3669 or you can send us a direct message on Facebook and we can check on the status of your request and make sure a Byte team member is assisting you!

Mar. 22nd, 2022

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Verified Customer

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Johnny Marte Haledon, NJ

Their customer service, let alone excellent product, is amazing. Their quick, helpful, and kind support makes me very happy with my purchase and likely to recommend.

2 years ago

Reply from byte

Hi! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)

Mar. 22nd, 2022

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Verified Customer

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Patricia San Francisco, CA

If something goes wrong with your treatment, it's impossible to get a quick answer. They never said I was missing a set of aligners until super late in the treatment and they would refuse to send the retainers and everything else I was missing from the treatment until I uploaded pictures. Uploading pictures does nothing to adjust your treatment. They tell you to go back to previous aligners and spend more days there. I got ok results, and I didn't think I had a big issue to solve. Not worth it, especially for the pain it was to get anything from them.

2 years ago

Reply from byte

Hi Patricia! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Christy DeRolf Shelbyville, IN

Communication has been difficult with knowing what form either email or through their website. Also it took 2 months to get new aligners when mine were not matching up with my teeth and now my vibrator mouth guard will no longer work so it is taking much longer than I had expected.I orignall

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

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Verified Customer

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Diana Renstrom Shirley, MA

I have been using the Aligners for 10 months and I'm on my second set. After #12 of my first set of Aligners, I was told I had to start all over again, because apparently they did not work. Now I'm on my second set of Aligners. Needless to say, it was supposed to be 6 month to complete the process, it's been 10 and I'm on Aligners #10. I see some, but very little progress, considering that I follow the plan as suggested by Byte.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Verified Customer

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Sylvanna Steveson Chico, CA

My experience was horrible. These aligners don't work, I went through two sets because they refuse a refund. I have 2 dentists tell me my teeth were not able to move with aligners after the fact, yet they sold them to me anyway. Their customer support is a joke and your visits with a 'doctor' are via Zoom and they don't share their screen or their credentials, they just offer to remake your trays. I spend almost $2000 trying to fix my smile before college graduation, raising 4 kids on welfare, hoping it would help my confidence in a new job. Now I am out money that could buy me a new car and they will not help at all. Please don't be fooled like I was by this terrible company.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 17th, 2022

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Verified Customer

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JENNY PHENIX West Palm Beach, FL

It would take an entire book to express my discontentment with Byte. What I was told is not what I got. I was show me a video of how my teeth would be straightened in a three-month period of time with just a bite at night program where in the aligners 10 hours at night. At the end of three months when that didn't work they wanted to change everything up, have me where I'm twice as long the whole program changed in a year later I'm still not finished. They wanted to take away my guarantee if I wanted to stop the Illini hours early before they say the program is finished so if I want my guarantee I have to keep wearing these aligners. Customer service is fabulous until they get your money and then it is basically non-existent. Any contact you make with them it'll take a week to get a response and then they just want you to send more pictures and a lot of tactics to delay which makes the Align our program much longer in itself. I could go on and on but the end result is do not ever sign up with this program.

2 years ago

Reply from byte

Hi Jenny, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Verified Customer

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Paul Clement Mount Airy, MD

Customer support has been very good, but the aligner process has taken far longer than advertised. I understand that it can take longer to work for some, but I've been doing it for almost a full year now and while I can see progress, my teeth aren't where the Byte illustrations showed they would be.

2 years ago

Reply from byte

Hi Paul, thank you so much for taking the time to leave us a review. Sometimes teeth are more stubborn than we anticipated but we try to make the process as simple as possible. We hope you share progress pictures with us!

Mar. 18th, 2022

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Verified Customer

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Serena Minneapolis, MN

I felt like I got really close to the teeth I wanted but that maybe a few more treatments would have done it. I also wish I knew what to do after my lasy treatment week. But the staff are incredible!

2 years ago

Reply from byte

Hi Serena, Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST.

Mar. 18th, 2022

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Verified Customer

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Cameron Mohajerin Montgomery, AL

Terrible experience overall. They were really helpful until I actually ordered the product, but the retainers after 3 weeks did not fit my teeth, it was painful and I still have pain from trying to "suffer through it." Anytime I would tell them they didn't fit they would say "send us pictures and go to the last set"...I don't know what that was supposed to do but after three weeks of being on the week 3 set I tried week 4 again. Same problem so I would tell them again, "It's painful", with the same response, "Send us pictures and go to the last set." After doing this several times, each time it would take them about a week to respond, I asked for a refund which of course they don't offer. The retainers sit on the shelf collecting dust as the most expensive waste of sleep, pain, and money I've ever endured. Go through your dentist. It may look more expensive, but trust me, you do not want this to happen.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 15th, 2022

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Verified Customer

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Christi Macaluso Boynton Beach, FL

Maybe Byte regular is better, but Byte overnight really does seem to be a "too good to be true" scenario. I'm currently in round 2, going through entire treatment again, based on their expert's recommendations, because it didn't work, but of course they won't give you your money back unless you do everything they tell you. So I'm still following their instructions, but as of yet, to no avail.

2 years ago

Reply from byte

Hi Christi, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

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Verified Customer

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Javier Espinoza

It did not work for me to close the gap on my lower incisors, it actually made my teeth loose to the point my dentist said I will lose them eventually since they were lose that can be rocked back and forth.

2 years ago Edited January 10, 2024

Reply from byte

Byte is fit for mild to moderate cases. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

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Verified Customer

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kursta McCall, ID

ive had a great experience . my teeth are completly straight with minimal pain to get them this way . I have talked so much greatness about this program to many people

2 years ago

Reply from byte

Hi there! Thank you so much for recommending Byte. We appreciate you writing in and sharing :) We're so happy for you!

Mar. 15th, 2022

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Verified Customer

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Leah Love Kenner, LA

It was sold to me as only requiring me to wear one on the bottom. That's all that needs straightening. I wore those for 15 weeks before them saying they weren't working and that I would have to do a new set and that I have to wear the top ones. I asked if I could switch to night only since I had been wearing the SO long already and that was a "no". Now, since I've lost ONE of my aligners, after having over 40 of them, they want me to pay $139 to replace it. So, I am pretty close to a 1 star review. I have given up at this point.

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 14th, 2022

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Verified Customer

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Ashlee Halladey Hayden, ID

I wore my aligners almost 25/7 for 10-14 days for each tray... I don't know if my teeth are just stubborn or what, but there was VERY minimal change in the alignment of my teeth even after wearing 13 of the aligners. I also got craze lines on all of my front teeth. After reaching out to support and uploading more pix, I was told to go back a few trays because there was airpockets. I continued this process for a few more months before giving up on seeing any results. I was trying to avoid metal braces, but I think it will be worth the time and money to go that route.

2 years ago

Reply from byte

Hello Ashlee, our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile quickly and safely. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Verified Customer

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Nyshe Ramirez Woodside, NY

My treatment has come to a stop but my bottom row on my right side isn't line up correctly. The middle is fixed but now I'm bother on my lower right. I keep the aligners on, use the device and send pictures. Now I have to put more money for another treatment, half off or not money have to come out of my pocket for this fixed up, disappointed.

2 years ago

Reply from byte

Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call. We look forward to connecting!

Mar. 14th, 2022

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Verified Customer

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Drew Martin Finleyville, PA

More attention could be offered towards the tracking guidance of use. The web site is not very clear, user friendly or, helpful for tracking. The trays need more attention on the edges.

2 years ago

Reply from byte

Hi there, thank you so much for providing this feedback. We always are looking for ways to improve our customer experience.

Mar. 4th, 2022

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Verified Customer

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Meg Los Angeles, CA

Customer service was amazing during the sign up process, but once I got my aligners I was almost completely abandoned. Never got email updates, or text updates. When I reached out for help, I got a different representative with every email reply that I sent. Leading to re-iteration of the information and delay of assistance.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Verified Customer

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Theresa Ackerman Jacksonville, FL

At first, Customer Support was proactive, and I had all the tools I needed to be successful. One I received my first set of aligners, I got little further instruction. I figured most of it out by myself, but did call customer support a few times to find out what my next steps were.

2 years ago

Reply from byte

Thank you so much for your feedback. We are constantly looking at ways to improve our customer experience.

Mar. 4th, 2022

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Verified Customer

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Maureen Wiskerchen San Diego, CA

I feel the product and process was oversold and not customized to me, despite providing information on age, location of crowns, photos, etc. I used the product as instructed but was not making progress and poor fit of the aligners was the result. Communication/feedback with the company is done by email and not timely, with 5 business day response time. Ultimately went back to early aligners and started over. New aligners were made after sending more photos of my teeth in several different aligner numbers. I increased the amount of time worn (I had paid extra for the nighttime set to supposedly work faster), increased the amount of time using the hyper byte, use each set 10-14 days or more, and I am still not seeing results! My current set # 5 is loose, #6, which I have been wearing now for quite some time still shows some gaps, and #7 does not fit at all!! I have been wearing aligners close to 12 months now with no noticeable change to the alignment of my teeth.

2 years ago

Reply from byte

Hi there Maureen. Thank you for taking the time to leave us a review. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Verified Customer

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Lijie Flushing, NY

Customer Service is responsive. The process was seem less during the treatment period however problems occurred during the retainer time as these did not fit. I am waiting for their response.

2 years ago

Reply from byte

Hi there, thank you so much for providing us with feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Verified Customer

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Whitney Bloodworth Pueblo, CO

I loved how fast the process was and how they encourage consistent progress photos. They are so helpful and they provide you with all the tools to have the best smile!

2 years ago

Reply from byte

Yay! We are so happy to hear this, thank you for sharing!

Mar. 4th, 2022

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Verified Customer

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David Rinaldi Rio Rancho, NM

I feel like the progress was about 80% to my perfect smile, a few teeth are a bit misaligned. I was very strict on wearing retainers and some cases wore a reatiner for weeks longer than needed as I felt some discomfort switching as fast as perscribed

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669. We want to make sure we address any concerns you may have.

Mar. 4th, 2022

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Verified Customer

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Eleanor Sundwall Salt Lake City, UT

The customer service is good but the trays were designed in a way that shaped my teeth to appear straight but they don't fit together in my mouth. The results are very VERY uncomfortable and unnatural feeling. I use the top tray to keep my upper teeth aligned but I have had to let my bottom teeth do their own thing if I want to bar able to eat or feel comfortable. Extremely disappointing for the money.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Verified Customer

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Julie McCarthy Alexandria, VA

The product itself is good but it is incredibly difficult to get support. I have provided pictures and a description of my issue three separate times now. I brought this up to the customer support team via email when I was asked to provide it again after the second time. There are significant issues with how these records are being collected an kept.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Verified Customer

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Nasheena Richardson Camdenton, MO

They were wonderful to work with but sometimes would be delayed in responding to messages which was frustrating. Overall, amazing experience though and my daughters teeth look beautiful!

2 years ago

Reply from byte

We are so excited for you! Thank you so much for leaving us this review. We are happy to have you be part of our Byte family.

Mar. 4th, 2022

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Verified Customer

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Greg McKinnon San Leandro, CA

The first 20+ weeks were great. There was a lot of movement and my teeth started to look better. Now I'm on my 35th set and I have gaps in teeth that collect food almost every time I eat. My teeth don't line up when I take the aligners off. It takes 10-15 min every morning for my teeth to fit together.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Verified Customer

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Stephanie Morrison Klamath Falls, OR

The aligned were very uncomfortable due to how sharp the first two aligners were. Its giving me the results I'm looking for and more but I would rather have gone with metal braces. Not a terrible product and customer service isn't terrible either.

2 years ago

Reply from byte

Hi Stephanie! We are here to help address any and all concerns you are having. We want to make sure this experience is as painless and comfortable as possible. Please give our team a call at 877-298-3669 so a Byte team member can support you!

Nov. 24th, 2021

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Verified Customer

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Alberto Ruiz Los Angeles, CA

The results aren't similar to what the 3D treatment plan showed. My teeth also shift back quickly after a few hours of removing the aligners. But it's a nighttime aligners, I should've just saved the extra money and get the all-day plan, if I knew I would need to have them all day anyway.

2 years ago

Reply from byte

Hi Alberto. We're here to help and look into your concerns. If you aren't absolutely loving your results, let's get you connected with our professional care team. Give us a call at 877-298-3669 or shoot us a DM at support@byteme.com. Our team is standing by to support :)

Nov. 22nd, 2021

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Verified Customer

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Ronak Gurav Plano, TX

I followed all instructions for each set of aligners. The last set didn't totally align my teeth like the 3D image shown on my account. Despite it I still have slight overlap on top and bottom. All I am being told is go back to #8 when I am on my last set. That does not fit me anymore. My concern has not been addressed well. I am disappointed.

2 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 3rd, 2021

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Verified Customer

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Meghan Wernecke Lutherville-Timonium, MD

my treatment time has more than doubled for top and bottom. Customer service is very slow, you have to sit in limbo for several days wearing misfitting aligners unsure of next steps while you wait for a response. Too much pass around/movement between customer service reps so you always have to re-explain yourself. I don't have much confidence in the byte team at this time and i am concerned about my treatment

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist. Let's get you that smile you deserve!

Nov. 3rd, 2021

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Verified Customer

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Natasha Dandavati San Francisco, CA

While the process of doing the molds and the customer service through the purchase was good, I found that the top aligner from my first set does not fit properly at all. While Byte support was responsive and suggested I trim the aligner, which I did, this has not actually solved the issue, and I don't feel confident that the aligner is working as it should and have no way of verifying this with a dental professional.

2 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 3rd, 2021

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Verified Customer

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Genevieve Godfrey Waco, TX

They're affordable compared to an orthodontist but I have concerns about my treatment that I don't feel are being addressed. I just get told to wear the aligner longer or that it will be better once I finish treatment. I'm concerned I won't be happy with my results.

2 years ago

Reply from byte

Hi Genevieve. At Byte, we want to make sure that all of our customers are completely happy with their final smile transformation. At the end of treatment, if you are still not loving your new smile we want to do all we can to change that. Our customer care team and professional care team are here to support you. Give us a call at 877-298-3669 or send us an email at support@byteme.com and we'll take care of you!

Oct. 30th, 2021

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Verified Customer

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Camille Mesa, AZ

I got byte for both my teens and they didn't complain once about them, the rules are pretty simple for them to follow and they're really working to straighten their teeth

2 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 28th, 2021

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Verified Customer

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A.M Diamond, MO

I haven't seen good results. My teeth haven't moved yet. I was on week 5 for almost a month and a half and had to switch back to week three. I'm worried I'm going to be paying two grand for nothing, it's not like I can get my money back if it doesn't work out. The only positive thing I have to say at this moment is their customer service is great.

2 years ago

Reply from byte

Hi there. We are sorry to hear you are not seeing your desired results yet. Our goal is to give everyone the smile of their dreams and our team will do all we can to get you there. We are happy to hear that our customer care team has been able to help you through this journey and we want to make sure you know we are here for you every step of the way. Please give us a call at 877-298-3669 or send us an email to support@byteme.com and let's get you on track towards your dream smile!

Oct. 30th, 2021

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Verified Customer

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Broderick Dow Tarzana, CA

It works and it's easy. It's just a matter of discipline and patience.The instructions are clear and to the point. You can see the results day by day.

2 years ago

Reply from byte

Hey Broderick, thank you for sharing your experience. There's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 😊

Oct. 26th, 2021

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Verified Customer

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April Roy Mesquite, TX

Not easy to get anyone by phone and they leave you to handle your issues with Byte directly. I feel they should be more involved being that we are applying with Affirm through Byte

2 years ago

Reply from byte

Hi there, thank you for your review! We are here for you if you have any questions or concerns. We want to help! Send us an email at support@byteme.com or give us a call at 877-298-3669:)

Nov. 3rd, 2021

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Verified Customer

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Charlotte Jones Renton, WA

The product is good and works if you stay focused. The part that's difficult for me is having to take them in and out to drink anything or snack. They aren't the easiest things to get in and out.

2 years ago

Reply from byte

Hi Charlotte! Our team is always here to provide you with helpful tips and tricks throughout every step of treatment. If you are having trouble taking out your aligners, give us a call at 877-298-3669 and a Byte team member will take care of you!

Oct. 26th, 2021

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Verified Customer

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Stephanie Gabrys Jensen Beach, FL

My advisor never gets back to me! And by the time they get back to me it's 2 weeks later and I'm already on my next step aligners and then have to back track 2 steps when they get back to me.. I feel like no one looks at my progress pictures too.. bc my aligners havnt for properly since step 1 and I didn't know until I had to reach out by phone and ask about the gapping

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 2nd, 2021

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Verified Customer

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Sandis Mundackal Kissimmee, FL

The process was simple and everyone I've worked with have been so helpful. My impressions turned out great and I haven't had any problems with my aligners.

2 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Nov. 3rd, 2021

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Verified Customer

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Rachel

The product is working and I'm hoping to have the results I'm looking for, but customer service is not personal and is very slow. This is especially not ideal in this scenario when the product is a medical device and customers may need a quick response and assistance.

2 years ago

Reply from byte

Hi there, we want to make sure every customer feels supported the whole way through! For immediate assistance, we are here via phone call at 877-298-3669 during normal business hours MST Monday-Sunday. We are here to get you the smile you deserve!

Nov. 3rd, 2021

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Verified Customer

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T. Saucedo Seaside, OR

They advertise if they can't help you then they will tell you so straight up. Not so. I have a upper over bite caused by veneers.. They said they could not do much but they could make my smile look more natural. They set me up on a 10 week plan and charged the full price of almost 2k, which is the same price for treatment taking many months, yet nothing is any different after the 10 weeks except my pockets are empty. Byte people called and texted 3 or more times each day before getting paid. Once they received the money and I started the treatment plan contacting them was a joke. A generic message that do to heavy business it could take awhile but they would reach out. The bottom retainer wasn't fitting properly. No one reached out for weeks, keep in mind my plan was for 10 weeks. Quite different a difference from before payment and after. The end result looks and feels no different than prior to the treatment.

2 years ago

Reply from byte

Hi there, we are so sorry to hear that you have had trouble connecting with our team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Nov. 3rd, 2021

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Verified Customer

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Travis Wood Conroe, TX

Worked well. My plan was 12 weeks long. I wish I would have done the over night plan but the full time plan worked good as well. Good customer service.

2 years ago

Reply from byte

This is so great to hear! If any questions do arise, we've got your back - send us an email at support@byteme.com :)

Nov. 3rd, 2021