Name: byte
Rating: 4.4

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Theresa Ackerman Jacksonville, FL

At first, Customer Support was proactive, and I had all the tools I needed to be successful. One I received my first set of aligners, I got little further instruction. I figured most of it out by myself, but did call customer support a few times to find out what my next steps were.

2 years ago

Reply from byte

Thank you so much for your feedback. We are constantly looking at ways to improve our customer experience.

Mar. 4th, 2022

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Maureen Wiskerchen San Diego, CA

I feel the product and process was oversold and not customized to me, despite providing information on age, location of crowns, photos, etc. I used the product as instructed but was not making progress and poor fit of the aligners was the result. Communication/feedback with the company is done by email and not timely, with 5 business day response time. Ultimately went back to early aligners and started over. New aligners were made after sending more photos of my teeth in several different aligner numbers. I increased the amount of time worn (I had paid extra for the nighttime set to supposedly work faster), increased the amount of time using the hyper byte, use each set 10-14 days or more, and I am still not seeing results! My current set # 5 is loose, #6, which I have been wearing now for quite some time still shows some gaps, and #7 does not fit at all!! I have been wearing aligners close to 12 months now with no noticeable change to the alignment of my teeth.

2 years ago

Reply from byte

Hi there Maureen. Thank you for taking the time to leave us a review. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Lijie Flushing, NY

Customer Service is responsive. The process was seem less during the treatment period however problems occurred during the retainer time as these did not fit. I am waiting for their response.

2 years ago

Reply from byte

Hi there, thank you so much for providing us with feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Whitney Bloodworth Pueblo, CO

I loved how fast the process was and how they encourage consistent progress photos. They are so helpful and they provide you with all the tools to have the best smile!

2 years ago

Reply from byte

Yay! We are so happy to hear this, thank you for sharing!

Mar. 4th, 2022

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David Rinaldi Rio Rancho, NM

I feel like the progress was about 80% to my perfect smile, a few teeth are a bit misaligned. I was very strict on wearing retainers and some cases wore a reatiner for weeks longer than needed as I felt some discomfort switching as fast as perscribed

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669. We want to make sure we address any concerns you may have.

Mar. 4th, 2022

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Eleanor Sundwall Salt Lake City, UT

The customer service is good but the trays were designed in a way that shaped my teeth to appear straight but they don't fit together in my mouth. The results are very VERY uncomfortable and unnatural feeling. I use the top tray to keep my upper teeth aligned but I have had to let my bottom teeth do their own thing if I want to bar able to eat or feel comfortable. Extremely disappointing for the money.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Julie McCarthy Alexandria, VA

The product itself is good but it is incredibly difficult to get support. I have provided pictures and a description of my issue three separate times now. I brought this up to the customer support team via email when I was asked to provide it again after the second time. There are significant issues with how these records are being collected an kept.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Nasheena Richardson Camdenton, MO

They were wonderful to work with but sometimes would be delayed in responding to messages which was frustrating. Overall, amazing experience though and my daughters teeth look beautiful!

2 years ago

Reply from byte

We are so excited for you! Thank you so much for leaving us this review. We are happy to have you be part of our Byte family.

Mar. 4th, 2022

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Greg McKinnon San Leandro, CA

The first 20+ weeks were great. There was a lot of movement and my teeth started to look better. Now I'm on my 35th set and I have gaps in teeth that collect food almost every time I eat. My teeth don't line up when I take the aligners off. It takes 10-15 min every morning for my teeth to fit together.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Stephanie Morrison Klamath Falls, OR

The aligned were very uncomfortable due to how sharp the first two aligners were. Its giving me the results I'm looking for and more but I would rather have gone with metal braces. Not a terrible product and customer service isn't terrible either.

3 years ago

Reply from byte

Hi Stephanie! We are here to help address any and all concerns you are having. We want to make sure this experience is as painless and comfortable as possible. Please give our team a call at 877-298-3669 so a Byte team member can support you!

Nov. 24th, 2021

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Alberto Ruiz Los Angeles, CA

The results aren't similar to what the 3D treatment plan showed. My teeth also shift back quickly after a few hours of removing the aligners. But it's a nighttime aligners, I should've just saved the extra money and get the all-day plan, if I knew I would need to have them all day anyway.

3 years ago

Reply from byte

Hi Alberto. We're here to help and look into your concerns. If you aren't absolutely loving your results, let's get you connected with our professional care team. Give us a call at 877-298-3669 or shoot us a DM at support@byteme.com. Our team is standing by to support :)

Nov. 22nd, 2021

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Ronak Gurav Plano, TX

I followed all instructions for each set of aligners. The last set didn't totally align my teeth like the 3D image shown on my account. Despite it I still have slight overlap on top and bottom. All I am being told is go back to #8 when I am on my last set. That does not fit me anymore. My concern has not been addressed well. I am disappointed.

3 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 3rd, 2021

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Meghan Wernecke Lutherville-Timonium, MD

my treatment time has more than doubled for top and bottom. Customer service is very slow, you have to sit in limbo for several days wearing misfitting aligners unsure of next steps while you wait for a response. Too much pass around/movement between customer service reps so you always have to re-explain yourself. I don't have much confidence in the byte team at this time and i am concerned about my treatment

3 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist. Let's get you that smile you deserve!

Nov. 3rd, 2021

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Natasha Dandavati San Francisco, CA

While the process of doing the molds and the customer service through the purchase was good, I found that the top aligner from my first set does not fit properly at all. While Byte support was responsive and suggested I trim the aligner, which I did, this has not actually solved the issue, and I don't feel confident that the aligner is working as it should and have no way of verifying this with a dental professional.

3 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 3rd, 2021

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A.M Diamond, MO

I haven't seen good results. My teeth haven't moved yet. I was on week 5 for almost a month and a half and had to switch back to week three. I'm worried I'm going to be paying two grand for nothing, it's not like I can get my money back if it doesn't work out. The only positive thing I have to say at this moment is their customer service is great.

3 years ago

Reply from byte

Hi there. We are sorry to hear you are not seeing your desired results yet. Our goal is to give everyone the smile of their dreams and our team will do all we can to get you there. We are happy to hear that our customer care team has been able to help you through this journey and we want to make sure you know we are here for you every step of the way. Please give us a call at 877-298-3669 or send us an email to support@byteme.com and let's get you on track towards your dream smile!

Oct. 30th, 2021

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Broderick Dow Tarzana, CA

It works and it's easy. It's just a matter of discipline and patience.The instructions are clear and to the point. You can see the results day by day.

3 years ago

Reply from byte

Hey Broderick, thank you for sharing your experience. There's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 😊

Oct. 26th, 2021

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April Roy Mesquite, TX

Not easy to get anyone by phone and they leave you to handle your issues with Byte directly. I feel they should be more involved being that we are applying with Affirm through Byte

3 years ago

Reply from byte

Hi there, thank you for your review! We are here for you if you have any questions or concerns. We want to help! Send us an email at support@byteme.com or give us a call at 877-298-3669:)

Nov. 3rd, 2021

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Charlotte Jones Renton, WA

The product is good and works if you stay focused. The part that's difficult for me is having to take them in and out to drink anything or snack. They aren't the easiest things to get in and out.

3 years ago

Reply from byte

Hi Charlotte! Our team is always here to provide you with helpful tips and tricks throughout every step of treatment. If you are having trouble taking out your aligners, give us a call at 877-298-3669 and a Byte team member will take care of you!

Oct. 26th, 2021

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Genevieve Godfrey Waco, TX

They're affordable compared to an orthodontist but I have concerns about my treatment that I don't feel are being addressed. I just get told to wear the aligner longer or that it will be better once I finish treatment. I'm concerned I won't be happy with my results.

3 years ago

Reply from byte

Hi Genevieve. At Byte, we want to make sure that all of our customers are completely happy with their final smile transformation. At the end of treatment, if you are still not loving your new smile we want to do all we can to change that. Our customer care team and professional care team are here to support you. Give us a call at 877-298-3669 or send us an email at support@byteme.com and we'll take care of you!

Oct. 30th, 2021

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Camille Mesa, AZ

I got byte for both my teens and they didn't complain once about them, the rules are pretty simple for them to follow and they're really working to straighten their teeth

3 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 28th, 2021

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Rachel

The product is working and I'm hoping to have the results I'm looking for, but customer service is not personal and is very slow. This is especially not ideal in this scenario when the product is a medical device and customers may need a quick response and assistance.

3 years ago

Reply from byte

Hi there, we want to make sure every customer feels supported the whole way through! For immediate assistance, we are here via phone call at 877-298-3669 during normal business hours MST Monday-Sunday. We are here to get you the smile you deserve!

Nov. 3rd, 2021

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Karen Fort Lauderdale, FL

Definitely see a difference in the first eight weeks of treatment. Just excited to see the end results. Easy to use and no one even now ice I'm wearing them

3 years ago

Reply from byte

Wow- we are so happy to hear about your awesome experience already and cannot wait to be a part of your entire smile journey. The support does not stop here! Our team can't wait to get you to that final smile so do not hesitate to reach out. Thanks for the awesome review!

Nov. 3rd, 2021

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Travis Wood Conroe, TX

Worked well. My plan was 12 weeks long. I wish I would have done the over night plan but the full time plan worked good as well. Good customer service.

3 years ago

Reply from byte

This is so great to hear! If any questions do arise, we've got your back - send us an email at support@byteme.com :)

Nov. 3rd, 2021

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T. Saucedo Seaside, OR

They advertise if they can't help you then they will tell you so straight up. Not so. I have a upper over bite caused by veneers.. They said they could not do much but they could make my smile look more natural. They set me up on a 10 week plan and charged the full price of almost 2k, which is the same price for treatment taking many months, yet nothing is any different after the 10 weeks except my pockets are empty. Byte people called and texted 3 or more times each day before getting paid. Once they received the money and I started the treatment plan contacting them was a joke. A generic message that do to heavy business it could take awhile but they would reach out. The bottom retainer wasn't fitting properly. No one reached out for weeks, keep in mind my plan was for 10 weeks. Quite different a difference from before payment and after. The end result looks and feels no different than prior to the treatment.

3 years ago

Reply from byte

Hi there, we are so sorry to hear that you have had trouble connecting with our team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Nov. 3rd, 2021

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Donna Becklin Princeton, MN

The trays are good I think! I'm not switching them out as fast as I should because I don't know if I m wearing them long enough each week. I would really like to have them call me and check to see how I'm doing and maybe do a FaceTime consult a couple times during treatment. I feel alone and unsure of how I'm progressing

3 years ago

Reply from byte

Hey there, Donna. From start to finish, through every step of your Byte journey, we want you to feel supported and guided through treatment. Our team is here to help answer all your questions and address any concerns you are having. We'd love to chat with you some more! Give our customer care team a call at 877-298-3669 and we'll help you out :)

Oct. 30th, 2021

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Jessica Green San Diego, CA

overall good experience, expected discomfort but nothing to painful, can notice differences within the completion of the week, excited to end treatment!

3 years ago

Reply from byte

Nothing we love more than helping our customers reach their smile goals

Oct. 28th, 2021

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Stephanie Gabrys Jensen Beach, FL

My advisor never gets back to me! And by the time they get back to me it's 2 weeks later and I'm already on my next step aligners and then have to back track 2 steps when they get back to me.. I feel like no one looks at my progress pictures too.. bc my aligners havnt for properly since step 1 and I didn't know until I had to reach out by phone and ask about the gapping

3 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 2nd, 2021

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Sandis Mundackal Kissimmee, FL

The process was simple and everyone I've worked with have been so helpful. My impressions turned out great and I haven't had any problems with my aligners.

3 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Nov. 3rd, 2021

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Jessica Matthews Columbia, MD

I like the system, I can't tell if results are coming get at week 5/13. My Blue Cross insurance in Maryland didn't cover anything. I think it'sa cool product and hopefully works!

3 years ago

Reply from byte

Hey Jessica! Thanks so much for writing in. We are happy to hear you've been liking your Byte treatment so far. Because every smile is unique, seeing results can vary case by case. However, at Byte, we want to make sure you love your final results. If you still feel like you haven't noticed a change in your smile when you complete treatment, let us know and we'll see what we can do to give you the smile of your dreams :)

Oct. 26th, 2021

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Tyler Vaisau Modesto, CA

Fast friendly service. My treatment has been fast and easy. This would be a five star if my smile would look like I imagined but that is more my teeth shape than the straightness Byte provided.

3 years ago

Reply from byte

Hi Tyler! Thank you so much for the review! Our team is here to do everything we can to get you the smile of your dreams. If you have any questions or concerns about your results give us a call at 877-298-3669 and a Byte team member will help you out :)

Oct. 26th, 2021

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Brenda Kapanak Mesa, AZ

Everything has been super easy and very convenient. The cost is wonderful and the company has stayed in constant contact with me hoping answer all my questions.

3 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 2nd, 2021

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Shannon Monmouth, IL

I'm only on week 5 and had my aligner at least 8 or 9 weeks my dog got ahold of the byte vibration thing which I believe is what helps align your teeth but the dog got ahold of it and when I got in touch with byte about it they said it would cost me 296 dollars for a new one I had just spent all the money I had on aligners like I had another 300 dollars to spend i couldn't afford that price they said you'll just have to wear the aligners for a longer period of time because there super comfortable to wear not.

3 years ago

Reply from byte

Hi there, we are sorry to hear that your dog got ahold of the HyperByte. We understand how frustrating it is to hear that a treatment may have to be extended. We do provide just one included HyperByte with treatment. It is important for us to get each customer to their dream smile, so if a HyperByte breaks, our team is here to go over every option. If you have any questions, or would like further clarification, please give us a call at 877-298-3669.

Nov. 2nd, 2021

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Brooke Nisenbaum Phoenix, AZ

Update 9/5/23: The first round of aligners went well, though it didn’t quite get to the promised results. I reached out to customer service and they were very responsive and willing to do another round. Unfortunately, I had to get a filling and a chipped front tooth fixed, but because I didn’t let them know beforehand, I “voided the guarantee” and would have to pay for the new treatment plan against the insurance I purchased. Which is understandable, though frustrating given the necessity of treatment so it would have just been a courtesy heads up anyway. The real issue and reason for 1 star is what happened when I got the new set. The aligners I was sent didn’t cover my back teeth, which led to me constantly clenching my jaw to try to get them to stay put. I made a support request and was told this was normal and to continue wearing them. After 3 months, I was in excruciating pain. Like, crying every time I chewed anything harder than white bread excruciating. I went to my dentist who said the aligners were the only plausible cause and to stop wearing them for a few weeks to see if it helped. I sent the note my dentist wrote to customer service and they agreed with the plan of action. The pain went from 10/10 to 7/10 during that time, but 7/10 is still pretty bad. It seemed clear that the aligners were to blame so I stayed out of them for the next 3 months. That, along with 10 rounds of acupuncture, and I was pretty much pain free. ANOTHER request to the support team (you can’t just follow up on one email thread, it’s a whole new request every time), and they agreed to send a new impression kit to get a new set. They arrive WITH THE BACK PART MISSING. Just like the previous set that caused this problem, plus they were too high in the front so they would dig into my gums. Yet another support request, again told that it doesn’t matter that they don’t cover all the teeth. At this point I’m over it, have spent over a thousand dollars trying to fix their mess, and have irreversible TMJ damage so I requested to stop treatment and get a refund (seems like the LEAST they could do). I was told that I needed a dentist or a physician note to stop treatment, even though I already provided one the first time this issue happened. My dentist suggested I see an orthodontist since another patient had a similar issue and the companies typically push for more and more documentation before they take responsibility. The orthodontist I saw said the aligners are almost certainly the problem, but he doesn’t want to write the letter because he’s seen these turn into messy legal disputes. So, everyone sucks here, but mostly Byte, which I recommend you avoid. Original Review 10/25/21: Convenient, good customer service, good value. 5 stars.

3 years ago Edited January 10, 2024

Reply from byte

Thank you for this awesome review, Brooke!

Oct. 25th, 2021

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Morgan DiOrio Atlanta, GA

My bottom teeth aren't where I want them to be. But I haven't talked to anyone about getting additional alliances yet. So that could change the way I rate the company. So far great customer service and easy product to use.

3 years ago

Reply from byte

Hey Morgan! Our team is here to help! If you aren't completely happy with where your smile is at, give us a call at 877-298-3669 during normal business hours MST, or send us an email at support@byteme.com, and we will get you set up with the best next steps :)

Oct. 25th, 2021

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Margaret Teyema Barrington, IL

It has been super easy to use so far, with putting the aligners in and taking them out. It is easy to keep track of which week I am on as well. I cannot tell if the hyperbyte is really doing anything though.

3 years ago

Reply from byte

We are happy to hear this! At Byte, we are always happy to help. If you have any questions, we are just a message away at support@byteme.com.

Oct. 20th, 2021

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John Brady Miami, FL

I only worry about bacteria build up on the braces. I brush clean them often. I ran out of the bright bite solution. there should have been more included instead of me needed to order more for an additional fee.

3 years ago

Reply from byte

Hi John, to clean the aligners, you can also use half vinegar and half water. Have any questions? We are here to help! Give us a call at 877-298-3669 :)

Oct. 20th, 2021

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Emma Lattany Lithia, FL

Some of the aligners are a bit sharp and cause discomfort. Other than that, I love it. The process was made very clear and easy, as well as affordable. I can't wait to see my end result

3 years ago

Reply from byte

We include a little filing tool to file down any rough or sharp edges. If you need any assistance, reach out and we'd love to help! Give us a call at 877-298-3669 :)

Oct. 20th, 2021

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Liza Pflugradt Lowell, MA

I am not quite done with my treatment but I can feel my teeth shifting and can already see a huge difference with the little imperfections getting fixed for me.

3 years ago

Reply from byte

Nothing we love more than helping our customers reach their smile goals!

Oct. 20th, 2021

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Tomee Poole Jackson, MI

Pretty easy to work with. Haven't had any issues this far and I'm 5 weeks in. I can already see a huge difference in my teeth. They aren't as crowded which was what I was looking for!

3 years ago

Reply from byte

Woooo! Thank you for leaving this awesome review!

Oct. 20th, 2021

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Denelle Owen Enola, PA

I went from some overlapping teeth that made me self conscious. I would never smile showing my teeth. Now ... with my straight teeth, I'm smiling all the time.

3 years ago

Reply from byte

Now that is something to smile about!! Beyond happy for you, let us know if you have any questions for us!

Oct. 19th, 2021

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Jessica Simber Hackettstown, NJ

Great customer service! My first set of aligners didn't fit. Byte had me redo impressions and got new ones out to me in about a month. I'm 4 weeks in and so far so good.

3 years ago

Reply from byte

That's what we love to hear! Thank you for sharing (,:

Oct. 19th, 2021

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Esther Fort Worth, TX

Have had some set backs due to my aligners not fitting properly/ my teeth aren't tracking like they should. But I'm optimistic with the byte guarantee that they will help solve any issues with my process.

3 years ago

Reply from byte

Our team is here for you any time you have questions, so don't hesitate to reach out! We can't wait to get you to that last step:)

Oct. 20th, 2021

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Tanya R Williams Pittsburg, CA

Based on some of the bad reviews I was beginning to wonder if I had wasted my money. I choose the night program and I am nine weeks in and I am very happy with this product.

3 years ago

Reply from byte

We are so happy you chose Byte! We can't wait to get you to that final step:)

Nov. 2nd, 2021

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Elisa Chicago, IL

I was really excited about the treatment and product but I got disappointed very quickly. Very aggressive sales strategies but until now my teeth didn't make an progress. I was very surprised that nobody was in touch with me basically after I payed. I had to reach out to the professional care team. They were really nice and helpful, yet I have to wear my !!night!! aligners now also during the day.

3 years ago

Reply from byte

Hi there, we are glad to hear you were able to get in contact with our Professional Care Team. Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 19th, 2021

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Karina Cancio Perrine, FL

All of the aligners have been fitting properly and my teeth have made extreme improvements. Im only half way through but I already know I made the right choice.

3 years ago

Reply from byte

We are so happy you chose Byte and are so excited to hear about the progress you've already made!

Nov. 2nd, 2021

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Verified Customer

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Sarah Marietta, OH

I'm on week 7 of 22 and can already tell a huge difference in my smile! It has been a pain free experience in every way, from the movement of my teeth to customer service.

3 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Nov. 2nd, 2021

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Verified Customer

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Kendall Squier Saint Augustine, FL

Great experience. Fast turnaround. The whitening/cleaner was an added bonus. It really helped correct my teeth after losing my retainer for years after braces.

3 years ago

Reply from byte

We not only want to get each customer to their dream smile, but we want them to smile the whole way there. :)

Nov. 2nd, 2021

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Verified Customer

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Maggie Green Bristol, TN

Everything has gone well for me. I have had a few weeks when the aligner didn't fit, but I learned to wear the previous one a little longer then switch immediately from the old to the new.

3 years ago

Reply from byte

Thank you for sharing!

Oct. 12th, 2021

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Verified Customer

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Michele Livermore, CA

The top aligners fit perfectly but I have had to adjust every bottom aligner. They still don't feel like they fit well and I use the adjuster multiple times a day and wear them for 10 days straight.

3 years ago

Reply from byte

Hi Michele, if you have any questions or concerns, our Customer Care team is here to help! Reach out at 877-298-3669 or by emailing support@byteme.com:)

Oct. 12th, 2021

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Monserrat Hellman Leesburg, VA

No check in from orthodontist at all. Missing aligners in my box which is delaying my treatment by at least 3 weeks. No much support from their consumer side. I have no idea if my teeth are shifting but never had the opportunity to actually check in with a healthcare provider.

3 years ago

Reply from byte

Hi Monserrat, thank you for your feedback. We want to make sure that every customer is getting the support they need throughout treatment. We send out check-in emails about every 2 weeks, to ensure that we can address any concerns customers may have. Through their online portal, there is an option to schedule a call with our Professional Care team if there are ever any concerns. We want to hear your feedback, address your concerns, and do what we can to help. You can reach us at support@byteme.com or 877-298-3669. We are standing by for support!

Oct. 13th, 2021