Name: byte
Rating: 4.5

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Persephone Tenorio Rocky Ford, CO

I first noticed byte’s ad after looking into at-home options for my teeth. They made it look simple, fast, and helpful. After looking into other companies, I chose byte as the company I would want to work with. The delivery for the impressions kit was super fast and instructions easy to use. Once I submitted my kit back (which they offer with free shipping), and filled out the rest of my information, I got my first few sets of aligners along with the HyperByte and BrightByte. When it did come, it was obvious that the BrightByte spilled during transit, but their customers service replied to my email the same day and sent it over very quickly. I’m 8 weeks in and the results are incredible!! So excited to share my new smile with the world in just a few more weeks.

6 years ago

Reply from byte

Can't wait for your new smile!

Jul. 1st, 2019

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Jazmin Atco, NJ

People have always told me I had a great smile for never having braces before. However as time went on and wisdom teeth broke through, my teeth shifted. I was always interested in getting aligners or braces but I know that would hurt my wallet and when my friend Leah started talking about Byte on her Instagram, I took that as a sign that I should try. I’m so glad I did! The team and customer service at Byte has been nothing short of exceptional. I was receiving follow up emails to ensure I received my impression kit and if I had any questions along the way. So far I’ve already told 5 people I know about Byte and they too are interested in trying. I tell them it’s worth it especially because the price point is nothing compared to competitors which often times are around $10k....with dental insurance! I’m so happy I found out about Byte & I’m looking forward to #mybytejourney!

6 years ago

Reply from byte

We are so happy you joined the byte family Jazmine!

Jul. 1st, 2019

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Wade Los Angeles, CA

42 years I lived with crooked teeth. But in less than 16 weeks, I went from embarrassing lower teeth, to a straight, bright smile that I happily show off to anyone who asks. It was that fast. And quite honestly, the results were obvious right away. Byte made the whole thing as easy as can be. I had questions along the way that were answered in a flash and the advice was spot on. When my process came to an end, and foolishly I accidentally broke my tray— Byte called ME to see how I liked the results!! When I told them about the tray mishap, within 3 days (72 hours!!!) I had a new tray in my hand. And Byte took care of it. Amazing! I really did not know what to expect and I was surprised by the service, speed, and care that Byte took with me. I’ve recommended them to my friends and family and will continue. Thanks, Byte team! You all rock!!!

6 years ago

Reply from byte

Wade we are overfilled with joy with your progress. We are so happy you are a part of the byte family. Congrats on your new smile!

May. 3rd, 2019

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Kathleen Abranovich New Castle, PA

I started my Byte experience in January after doing a lot of research of the multitude of companies now doing online orthodontics. I was impressed with their reviews, treatment times, and cost. Impression kit came quickly and was super easy to use. The trays were too large for my mouth and after a phone call smaller ones were sent out immediately. My treatment time is 13 weeks and I am on week 10. I’m thrilled with my results. Customer service has been great to answer any questions or concerns. I debated long and hard about doing this at the age of 67 but I have found you are NEVER too old when it comes to taking care of yourself. Kathleen Abranovich

6 years ago

Reply from byte

You are right, Kathleen! Age should never play a factor in taking care of yourself. Especially if it is a new, beautiful smile! Welcome to the byte family we are so happy you are a part of it.

Apr. 25th, 2019

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Rhonda G Lyons, GA

In my 40's, my some of my teeth started to shift. I was not interested in having metal braces on my teeth. The cost of other aligners was really prohibitive, so I simply ignored the problem. Unfortunately, the problem progressively got worse. I am now in my 50's, and I had almost given up hope. I am so glad that a friend told me about Byte! I was really skeptical because some of my teeth had really become crooked due to overcrowding. The impression kit was really quite easy. I loved seeing the 3D animation of what I could expect along the way. I'm over half-way in my treatment plan and I am amazed at the difference! Byte has been with me every step of the way. Any time I had a question, they responded to my emails the same day. Superb customer service and product! It's amazing what having a better smile gives to someone's self confidence! THANK YOU, BYTE!

6 years ago

Reply from byte

Oh Rhonda... we just love you. 😍 You are very welcome. ;)

Mar. 6th, 2019

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Verified Customer

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Jennifer Pitts

Lovey new smilenwotu byte! Inhave recommended to family and friends and so far, 4 of my family members have done it as well. Highly recommend. Awesome customer service!

1 year ago

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Verified Customer

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John Rondi

I am on my second week! Things are going well and I feel as though the system is beginning to apply itself. It’s much more comfortable than I anticipated.

1 year ago

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Verified Customer

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Coen Martin

The ease of the product is 2nd to none. Pricing is reasonable. Also customer service is there when you need it, but doesn't hover like a bad supervisor at work.

1 year ago

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Verified Customer

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Shari Benhayon

1 year ago

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Verified Customer

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Elizabeth Palmer

I had braces when I was a kid and just hadn’t worn my retainer and wanted something to stop my teeth from shifting even more. I’m not sure I would’ve opted for this if I hadn’t have had braces already.

1 year ago

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Verified Customer

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Bethany S

EXCELLENT customer service! They also created an incredibly simple and user-friendly way to help people straighten their teeth at home. Very straightforward directions.

1 year ago

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Verified Customer

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Jessica Roberts

I have really enjoyed the easy process of the impression and the retainer just coming straight to my door!! so far all of my trays have fit perfect !! So far so good

1 year ago

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Verified Customer

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Mallie

I like how affordable it was and how easy it was when I need assistance to get help right away. I love my results and I'm no longer embarrassed by my smile.

1 year ago

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Verified Customer

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Jordan Johnston

Overall, the experience has been positive. I think the company did a good job listening to my complaints that I had and addressed them. I'm still not done with my treatment so I can't give an accurate opinion.

1 year ago

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Verified Customer

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Bethany G. Ganado, TX

Byte is absolutely wonderful! Their customer service is 10/10 and they make your smile journey as to navigate as possible. I love Byte, I’m so glad I chose them!

1 year ago

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Verified Customer

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Ashley Christiansen Fort Collins, CO

I have been impressed with Byte! Each week has been easy to change aligners and the customer service has been very helpful! I will be recommending Byte to people in need!

1 year ago

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Verified Customer

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Aubrey Melton Kissimmee, FL

My teeth have never looked better. My smile was the one thing i really hated about myself. with byte, i had an easy and affordable way to change that right at home.

1 year ago

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Verified Customer

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Teinei Harrington

The app notifications, emails, and texts are far too much. And I’ve followed treatment exactly as lined out to me yet now I’m weeks behind of schedule because I’m told to do aligners for longer. I appreciate that the professionals know how the aligners need to fit and want to do it the right way but this was marketed as better experience than it has been.

1 year ago

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Verified Customer

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Cameron Pearson Wilmington, NC

The ordering was easy. Everything was explained very clearly and the impressions were easy to do at home. The turn around for the invisible braces was relatively quick

1 year ago

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Verified Customer

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Sunje S. Berlin, BE

I like the easy of getting your aligners shipped and not having to go to the dentist Mr all the time. Customer service is friendly and answers promo with questions or issues.

1 year ago

Reply from byte

Thank you, Sunje! We appreciate your review. We strive to provide convenient clear aligner treatment. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Verified Customer

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Melanie Branco Putnam, CT

I loved how easy the startup process was. I just wish the checking for part 2 of the process was earlier so I wouldn’t have to wear the same aligners for more than the one week they were for.

1 year ago

Reply from byte

Hello Melanie, thank you for sharing this review! We do include a friendly reminder in the Step 13 aligner packet to reach out and check in for any additional steps and to ensure everything is progressing as planned. This can be easily overlooked and we consider this feedback for improving any future updates.

Feb. 1st, 2024

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Verified Customer

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Trent Pyles Memphis, TN

The fit is nice, and they are very comfortable. Overall, it has been a pleasant experience. My aligners have fit perfectly and I have had no issues with them.

1 year ago

Reply from byte

Trent! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Verified Customer

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Tommi Norris Honolulu, HI

This process was so easy. And the results are noticeable. The only thing I would change is that if the liners do not fit correctly at any point I wish there was an option to pause where you are if needed.

1 year ago

Reply from byte

Hello Tommi, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 25th, 2024

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Verified Customer

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Lizzy Hudson, MA

The beginning of my experience was great. My aligners fit perfectly and my teeth were on track. I’m now experiencing issues with two teeth and waiting on a response from customer service which is decidedly slow. My plan was originally supposed to take two months total but I have a feeling it’ll take 4-5.

2 years ago

Reply from byte

Hello Lizzy! At Byte our goal is to make sure that our customers have an enjoyable experience through every part of the process. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jul. 12th, 2023

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Verified Customer

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Erin Williams Anderson, SC

I like how easy it to use Byte and it's way better than doing the traditional braces. The byte customer staff is easy to talk to and they always have an answer or a solution to any questions or problems you may have.

2 years ago

Reply from byte

Hi Erin! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns, we are always standing by to support.

Jun. 29th, 2023

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Verified Customer

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Patricia San Francisco, CA

If something goes wrong with your treatment, it's impossible to get a quick answer. They never said I was missing a set of aligners until super late in the treatment and they would refuse to send the retainers and everything else I was missing from the treatment until I uploaded pictures. Uploading pictures does nothing to adjust your treatment. They tell you to go back to previous aligners and spend more days there. I got ok results, and I didn't think I had a big issue to solve. Not worth it, especially for the pain it was to get anything from them.

3 years ago

Reply from byte

Hi Patricia! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Daniel Mitchell Tuscaloosa, AL

The treatment took longer than it needed to, and I believe it's because one of the Byte specialist was undertrained. As a result, I had trouble figuring out my treatment steps from misinformation and my treatment lasted longer.

3 years ago

Reply from byte

Hello Daniel. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Johnny Marte Haledon, NJ

Their customer service, let alone excellent product, is amazing. Their quick, helpful, and kind support makes me very happy with my purchase and likely to recommend.

3 years ago

Reply from byte

Hi! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)

Mar. 22nd, 2022

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Verified Customer

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Natasha Williams-Clayton Springfield Gardens, NY

The treatment went well, however after the treatment the retainers cracked within 3 months & byte determined I grind my teeth & I would need to pay for the replacement. The retainers also made my teeth sore for a few weeks.

3 years ago

Reply from byte

Hi Natasha, our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Anabell Renton, WA

Treatment was alright. Not really worth the price in my opinion. The invisible braces weren't exactly comfortable and they were shaped really weird. One of my tooth started shifting even when so consistently wear my retainers everyday (some days more than just during the night).

3 years ago

Reply from byte

Thank you Anabell for reaching out and bringing these things to our attention. We want to ensure that your retainers fit properly. Please reach us though our social media platforms such as Facebook and Instagram via DMs!

Mar. 23rd, 2022

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Verified Customer

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Erin Simon Pittsburgh, PA

One one hand, yes my teeth are definitely better aligned and less crooked. But, there is still some slight overlap that was not corrected. And, they don't quite fit together naturally.

3 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. During treatment, we have this midway check-in so we can evaluate the fit of your aligners to make sure everything is tracking properly and make adjustments if we need to. For immediate assistance, you can always give our customer care team a call at 877-298-3669 or you can send us a direct message on Facebook and we can check on the status of your request and make sure a Byte team member is assisting you!

Mar. 22nd, 2022

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JENNY PHENIX West Palm Beach, FL

It would take an entire book to express my discontentment with Byte. What I was told is not what I got. I was show me a video of how my teeth would be straightened in a three-month period of time with just a bite at night program where in the aligners 10 hours at night. At the end of three months when that didn't work they wanted to change everything up, have me where I'm twice as long the whole program changed in a year later I'm still not finished. They wanted to take away my guarantee if I wanted to stop the Illini hours early before they say the program is finished so if I want my guarantee I have to keep wearing these aligners. Customer service is fabulous until they get your money and then it is basically non-existent. Any contact you make with them it'll take a week to get a response and then they just want you to send more pictures and a lot of tactics to delay which makes the Align our program much longer in itself. I could go on and on but the end result is do not ever sign up with this program.

3 years ago

Reply from byte

Hi Jenny, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Paul Clement Mount Airy, MD

Customer support has been very good, but the aligner process has taken far longer than advertised. I understand that it can take longer to work for some, but I've been doing it for almost a full year now and while I can see progress, my teeth aren't where the Byte illustrations showed they would be.

3 years ago

Reply from byte

Hi Paul, thank you so much for taking the time to leave us a review. Sometimes teeth are more stubborn than we anticipated but we try to make the process as simple as possible. We hope you share progress pictures with us!

Mar. 18th, 2022

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Serena Minneapolis, MN

I felt like I got really close to the teeth I wanted but that maybe a few more treatments would have done it. I also wish I knew what to do after my lasy treatment week. But the staff are incredible!

3 years ago

Reply from byte

Hi Serena, Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST.

Mar. 18th, 2022

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Verified Customer

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Diana Renstrom Shirley, MA

I have been using the Aligners for 10 months and I'm on my second set. After #12 of my first set of Aligners, I was told I had to start all over again, because apparently they did not work. Now I'm on my second set of Aligners. Needless to say, it was supposed to be 6 month to complete the process, it's been 10 and I'm on Aligners #10. I see some, but very little progress, considering that I follow the plan as suggested by Byte.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Verified Customer

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Christy DeRolf Shelbyville, IN

Communication has been difficult with knowing what form either email or through their website. Also it took 2 months to get new aligners when mine were not matching up with my teeth and now my vibrator mouth guard will no longer work so it is taking much longer than I had expected.I orignall

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

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Sylvanna Steveson Chico, CA

My experience was horrible. These aligners don't work, I went through two sets because they refuse a refund. I have 2 dentists tell me my teeth were not able to move with aligners after the fact, yet they sold them to me anyway. Their customer support is a joke and your visits with a 'doctor' are via Zoom and they don't share their screen or their credentials, they just offer to remake your trays. I spend almost $2000 trying to fix my smile before college graduation, raising 4 kids on welfare, hoping it would help my confidence in a new job. Now I am out money that could buy me a new car and they will not help at all. Please don't be fooled like I was by this terrible company.

3 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 17th, 2022

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Verified Customer

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Cameron Mohajerin Montgomery, AL

Terrible experience overall. They were really helpful until I actually ordered the product, but the retainers after 3 weeks did not fit my teeth, it was painful and I still have pain from trying to "suffer through it." Anytime I would tell them they didn't fit they would say "send us pictures and go to the last set"...I don't know what that was supposed to do but after three weeks of being on the week 3 set I tried week 4 again. Same problem so I would tell them again, "It's painful", with the same response, "Send us pictures and go to the last set." After doing this several times, each time it would take them about a week to respond, I asked for a refund which of course they don't offer. The retainers sit on the shelf collecting dust as the most expensive waste of sleep, pain, and money I've ever endured. Go through your dentist. It may look more expensive, but trust me, you do not want this to happen.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 15th, 2022

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Verified Customer

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Christi Macaluso Boynton Beach, FL

Maybe Byte regular is better, but Byte overnight really does seem to be a "too good to be true" scenario. I'm currently in round 2, going through entire treatment again, based on their expert's recommendations, because it didn't work, but of course they won't give you your money back unless you do everything they tell you. So I'm still following their instructions, but as of yet, to no avail.

3 years ago

Reply from byte

Hi Christi, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

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Verified Customer

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Nyshe Ramirez Woodside, NY

My treatment has come to a stop but my bottom row on my right side isn't line up correctly. The middle is fixed but now I'm bother on my lower right. I keep the aligners on, use the device and send pictures. Now I have to put more money for another treatment, half off or not money have to come out of my pocket for this fixed up, disappointed.

3 years ago

Reply from byte

Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call. We look forward to connecting!

Mar. 14th, 2022

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Verified Customer

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Leah Love Kenner, LA

It was sold to me as only requiring me to wear one on the bottom. That's all that needs straightening. I wore those for 15 weeks before them saying they weren't working and that I would have to do a new set and that I have to wear the top ones. I asked if I could switch to night only since I had been wearing the SO long already and that was a "no". Now, since I've lost ONE of my aligners, after having over 40 of them, they want me to pay $139 to replace it. So, I am pretty close to a 1 star review. I have given up at this point.

3 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 14th, 2022

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Verified Customer

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Javier Espinoza

It did not work for me to close the gap on my lower incisors, it actually made my teeth loose to the point my dentist said I will lose them eventually since they were lose that can be rocked back and forth.

3 years ago Edited January 10, 2024

Reply from byte

Byte is fit for mild to moderate cases. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

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Verified Customer

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kursta McCall, ID

ive had a great experience . my teeth are completly straight with minimal pain to get them this way . I have talked so much greatness about this program to many people

3 years ago

Reply from byte

Hi there! Thank you so much for recommending Byte. We appreciate you writing in and sharing :) We're so happy for you!

Mar. 15th, 2022

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Ashlee Halladey Hayden, ID

I wore my aligners almost 25/7 for 10-14 days for each tray... I don't know if my teeth are just stubborn or what, but there was VERY minimal change in the alignment of my teeth even after wearing 13 of the aligners. I also got craze lines on all of my front teeth. After reaching out to support and uploading more pix, I was told to go back a few trays because there was airpockets. I continued this process for a few more months before giving up on seeing any results. I was trying to avoid metal braces, but I think it will be worth the time and money to go that route.

3 years ago

Reply from byte

Hello Ashlee, our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile quickly and safely. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Verified Customer

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Drew Martin Finleyville, PA

More attention could be offered towards the tracking guidance of use. The web site is not very clear, user friendly or, helpful for tracking. The trays need more attention on the edges.

3 years ago

Reply from byte

Hi there, thank you so much for providing this feedback. We always are looking for ways to improve our customer experience.

Mar. 4th, 2022

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Verified Customer

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Meg Los Angeles, CA

Customer service was amazing during the sign up process, but once I got my aligners I was almost completely abandoned. Never got email updates, or text updates. When I reached out for help, I got a different representative with every email reply that I sent. Leading to re-iteration of the information and delay of assistance.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Verified Customer

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Theresa Ackerman Jacksonville, FL

At first, Customer Support was proactive, and I had all the tools I needed to be successful. One I received my first set of aligners, I got little further instruction. I figured most of it out by myself, but did call customer support a few times to find out what my next steps were.

3 years ago

Reply from byte

Thank you so much for your feedback. We are constantly looking at ways to improve our customer experience.

Mar. 4th, 2022

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Maureen Wiskerchen San Diego, CA

I feel the product and process was oversold and not customized to me, despite providing information on age, location of crowns, photos, etc. I used the product as instructed but was not making progress and poor fit of the aligners was the result. Communication/feedback with the company is done by email and not timely, with 5 business day response time. Ultimately went back to early aligners and started over. New aligners were made after sending more photos of my teeth in several different aligner numbers. I increased the amount of time worn (I had paid extra for the nighttime set to supposedly work faster), increased the amount of time using the hyper byte, use each set 10-14 days or more, and I am still not seeing results! My current set # 5 is loose, #6, which I have been wearing now for quite some time still shows some gaps, and #7 does not fit at all!! I have been wearing aligners close to 12 months now with no noticeable change to the alignment of my teeth.

3 years ago

Reply from byte

Hi there Maureen. Thank you for taking the time to leave us a review. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Eleanor Sundwall Salt Lake City, UT

The customer service is good but the trays were designed in a way that shaped my teeth to appear straight but they don't fit together in my mouth. The results are very VERY uncomfortable and unnatural feeling. I use the top tray to keep my upper teeth aligned but I have had to let my bottom teeth do their own thing if I want to bar able to eat or feel comfortable. Extremely disappointing for the money.

3 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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David Rinaldi Rio Rancho, NM

I feel like the progress was about 80% to my perfect smile, a few teeth are a bit misaligned. I was very strict on wearing retainers and some cases wore a reatiner for weeks longer than needed as I felt some discomfort switching as fast as perscribed

3 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669. We want to make sure we address any concerns you may have.

Mar. 4th, 2022