Name: byte
Rating: 4.3

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Monserrat Hellman Leesburg, VA

No check in from orthodontist at all. Missing aligners in my box which is delaying my treatment by at least 3 weeks. No much support from their consumer side. I have no idea if my teeth are shifting but never had the opportunity to actually check in with a healthcare provider.

3 years ago

Reply from byte

Hi Monserrat, thank you for your feedback. We want to make sure that every customer is getting the support they need throughout treatment. We send out check-in emails about every 2 weeks, to ensure that we can address any concerns customers may have. Through their online portal, there is an option to schedule a call with our Professional Care team if there are ever any concerns. We want to hear your feedback, address your concerns, and do what we can to help. You can reach us at support@byteme.com or 877-298-3669. We are standing by for support!

Oct. 13th, 2021

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Megan Walker Smithfield, UT

The customer service has been fantastic! They were going to send me an extra bottle of white bright for sending my kit back by myself but it wasn't sent. Not a big deal but just a little bit of a bummer.

3 years ago

Reply from byte

We'll get you taken care of! Give us a call at 877-298-3669 ;)

Oct. 12th, 2021

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Maggie Green Bristol, TN

Everything has gone well for me. I have had a few weeks when the aligner didn't fit, but I learned to wear the previous one a little longer then switch immediately from the old to the new.

3 years ago

Reply from byte

Thank you for sharing!

Oct. 12th, 2021

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Joshua Fogleman Graham, NC

The response time from their customer care team needs a lot of work. The turn around on the refinery aligners is a huge set back to the treatment process that is prescribed. Overall I have been working with byte for months now with little to no results.

3 years ago

Reply from byte

We appreciate your feedback, Joshua. We hear your frustrations. Due to a higher volume, our response time has been less than ideal. We appreciate your patience and apologize for any delays this has caused. Rest assured, our team is working hard to help each and every customer as soon as possible. For immediate assistance, you can reach our team at 877-298-3669.

Oct. 15th, 2021

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Julie Lancsak Englishtown, NJ

I am very happy with my results. I also had to contact customer service regarding the fit of my first pair of aligners and I was extremely satisfied with their response.

3 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Oct. 27th, 2021

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Justine Rancho Palos Verdes, CA

Customer service is great, and how fast everything is shipped.. the ease of the whole program, the packaging, how well its working. It's just great all around!

3 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Oct. 27th, 2021

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Melissa La Grange, NC

My experience has been great as far as being on track with my weekly aligners and the fitting but unfortunately I am not seeing the result tracking to be the same as the progress tracker on the byte profile.

3 years ago

Reply from byte

Hi Melissa! Thanks for writing in. We are happy to hear that things have been going well. However, if you feel like you are not seeing results or progress, we would love to get you connected with our customer care team. They are always available to check on the fit of your aligners and help answer any questions you have. Send us an email at support@byteme.com!

Oct. 19th, 2021

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Karoline Sears Albany, NY

It's certainly more affordable than other options. I can be a challenge to have them in for 23 hours per day. I am seeing some teeth movement but it doesn't seem to be matching up with the rate that each new week expects.

3 years ago

Reply from byte

Hi Karoline- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 14th, 2021

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Michael Dougherty Whittier, CA

Straightforward and easy process from impressions to final order. Ultimately cost is dependent on the path you take (day vs overnight) with a pretty significant difference.

3 years ago

Reply from byte

Thank you for sharing this great review!

Oct. 13th, 2021

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LIV FRANKLIN Denver, CO

Effective simple and affordable. Came in a good delivery, the team was so friendly and communicable. I'm seeing a real changes in my teeth and I'm not even half way through.

3 years ago

Reply from byte

This is incredible! We are so excited for the progress you have already made. We are here for you throughout your whole journey, so reach out to support@byteme.com any time you have questions:)

Oct. 13th, 2021

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Tara thompson Savona, NY

They paying process is crazy , and hard to understand. Had a "card decline " until I had to explain there is infact money on the card and I had already paid for the month . I ended up just paying in full that day so I would never have to deal with the payment bullcrap again

3 years ago

Reply from byte

Hi Tara, we are sorry to hear that there was some confusion with payment. If at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at support@byteme.com. :)

Oct. 19th, 2021

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Disappointed Customer Phoenix, AZ

Byte has been easy to work with. It is wonderful to be able to move up or to delay the aligners according to my teeth and how fast they want to move.

3 years ago

Reply from byte

Thank you for the great feedback. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!

Oct. 27th, 2021

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Jasmine Teague Arlington, TX

I am currently on step#3, I notice a huge difference in my smile! I am smiling more than I was before and I see some of my confidence coming back now .

3 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 2nd, 2021

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Stephanie Anderson Myrtle Beach, SC

Very helpful when I needed a smaller size impression kit, they sent one right away at no extra charge. Convenient night only aligner system works well for me. Ease of use.

3 years ago

Reply from byte

We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Oct. 21st, 2021

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Sarah Fiore Stafford, VA

I am seeing the results I wanted to see. The treatment was somewhat painful for the first few weeks, but now it is barely sore and I don't really notice when I swap my trays

3 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Oct. 21st, 2021

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Atirah Argante West Palm Beach, FL

I've had two sets of aligners that were extremely loose and I could easily lift them with my tongue, as well as lifting over the molars on all of my aligner sets so far and they cut my cheeks. I've reached out to byte support asking if it would be advisable to trim them. Byte support is extremely slow to reply typically.

3 years ago

Reply from byte

Atirah, we appreciate your feedback. We are sorry to hear this has been your experience. Due to a higher volume, our response time has been less than ideal. We appreciate your patience, and we apologize for the delay. Rest assured, we are staffing up, and our team is working hard to help each and every customer. For immediate assistance you can reach our team at 877-298-3669.

Oct. 12th, 2021

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Katherine Columbia, SC

I think the product is awesome, and support has been great so far and easy to access. I was disappointed to learn that my original molds were done correctly, and they sent me aligners anyway - which now have to be replaced.

3 years ago

Reply from byte

Hi there, thank you for your review. If at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at support@byteme.com. :)

Oct. 12th, 2021

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Barbe Nampa, ID

Well everything was going very well until week 6 and the top aligner will NOT fit at all ... so I am still on week 5 Aligners Roland 6 bottom in the middle of what should be week 7

3 years ago

Reply from byte

Hey there. We want to make sure you are on track towards your dream smile, email us at support@byteme.com or give us a call at 877-298-3669 and a Byte team member will help get you set up with the best next steps!

Oct. 19th, 2021

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Pamela Aquilina Campbell, CA

The aligners are easy to use. I'm hoping they straighten my teeth, and also whiten my teeth. It's only been about 5 weeks, and it's hard to tell so far.

3 years ago

Reply from byte

The progress may be gradual, but you'll get that new smile in no time ;)

Oct. 21st, 2021

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Jenna Eddy Plymouth, MA

It actually works so well! I could notice results within a couple of weeks. I also love that I could do everything from home, no need to visit dentists!

3 years ago

Reply from byte

Who says straightening your teeth can't be convenient? To those people, we just have one thing to say. Byteme.

Oct. 21st, 2021

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Renee Sunbury, PA

Started seeing results after only third week!! The vibrating mechanism works very well when I replace my Aligners every week with pain and discomfort.

3 years ago

Reply from byte

The HyperByte is amazing! We are happy you think so too. Thank you for your review.

Oct. 21st, 2021

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Danaya Lancaster, CA

I rate them a 4 because although they've straightened my teeth the alignment is still taking a bit of time. The progress for alignment is not as visible as how straight my teeth has gotten since using my invisible braces.

3 years ago

Reply from byte

Hey there. We are happy to hear that you are noticing results in your smile. During all orthodontic treatment, it does take time to see the final results of your smile transformation. Dental health and safety are our number one priorities and we want to make sure we are going through every treatment at a safe pace. If you have any questions or concerns are team is here to talk. Give us a call at 877-298-3669 and a Byte team member will take care of you.

Oct. 19th, 2021

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Lacey Poage Shallowater, TX

I've had a wonderful experience with byte. Any issues or questions I had were handled quickly. Excellent customer service and would 100% recommend to anyone!

3 years ago

Reply from byte

Thank you! We would love your recommendation. Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Sep. 28th, 2021

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Ashlyn Miller-Burgess Missoula, MT

The technology was great, but the estimation was WAYYYYYYYYY off and getting ahold of people was incredibly frustrating. I had an employee telling me he could help me and wasn't able to because he was in the wrong department but never let me know that, so we waited a while on his help but never got it.

3 years ago

Reply from byte

Hi Ashlyn, we are sorry to hear you had a hard time getting ahold of our team. If you ever are unable to get ahold of us, feel free to send us a direct message on Facebook or call 877-298-3669. We are here to help!

Oct. 20th, 2021

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Roxie Imperial, MO

Customer service was attentive and took care of everything, but we are still wearing the product weeks later. It still seems to be working well, so we are happy with it so far.

3 years ago

Reply from byte

Thank you! If you ever have any questions, don't hesitate to reach out - we are here to help!

Oct. 12th, 2021

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Megan Sellers Shawnee, OK

My teeth are looking amazing. I looked into Invisalign and it was going to cost me 4 times as much. My teeth are moving and I'm getting my perfect smile back.

3 years ago

Reply from byte

We are thrilled for you and your new smile!

Sep. 28th, 2021

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Fallon Wilson Chesapeake, VA

I got Byte because of my gap on my top teeth. There was a smaller gap on the bottom which closed all the way but the top gap still has space and I'm not completely satisfied.

3 years ago

Reply from byte

Hi there, our Care team is here to help with any questions or concerns. Reach out at support@byteme.com and let's get you your dream smile!

Sep. 28th, 2021

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Shawn Embry Woodstock, GA

They split my order into 2 shipments. They are continuing to refuse my second shipment. They require recent progress pictures make sure things are going well, but whoever reviewing them does not listen to me and doesn't know what they are doing. While my teeth are more straight, it has created gaps between the teeth and the aligners. My front two teeth were inward and moved forward creating the gaps. All they are looking at is the gaps and saying I need to wear them more. Aligners can't move teeth upward into the gums like that. I've been on my last week set for 2 months. It does nothing. Wearing it more changes nothing. I'm stuck in a loop explaining this to customer service and them giving me the standard response of "send us pictures and keep wearing them". They also refuse any partial refund. It's refusal to deliver goods plain and simple.

3 years ago

Reply from byte

Hi there. We understand that it can be frustrating when your treatment does not progress as you expected. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! When aligners are not fitting properly, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would love to look into this further and connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Oct. 12th, 2021

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LaBelle Truong Phoenix, AZ

The company is very clingy when you express interest and will check in with you daily to make sure you receive and send back the mold kit. But once you purchase the aligners, all support goes out the window. I had purchased the protection plan, and I lost a pair of aligners, emailed them on July 25th, and it wasn't until August 16th that they finally put in an order for a replacement for me. And this only happened after I called and emailed several times and had to threaten to request my money back that they finally responded. Seriously, if you need any support, don't count on it, even if you've purchased their protection plan. This is a terrible company. To make it worse above all, it appears the aligners are made with really cheap flimsy plastic. The replacement I finally received is made of tougher and firmer material than the original ones. The originals don't seem to fit my lower teeth well at all, and there's air gaps no matter what I try to do, and I've tried all their suggestions. I really don't know how this company has so many good reviews. Perhaps it's because they pester you to leave a review before even receiving your aligners and bribes you with free products in exchange.

3 years ago

Reply from byte

Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist in making sure you are on the right track! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 21st, 2021

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Leasha oshields Lawn, TX

My experience with them has been way longer than promised. My daughter wore all the retainers given to her the first time. Once she was done with those her teeth were still not straight. The last 3 weeks of retainers didn‚Äôt even have a top retainer in the bag. So she wore the same top retainer for like 3 weeks. It was so wore that it barely stayed in her mouth and her top teeth were still Crooked. So we had to send in more pics went for impression kit. Do more impressions. Wait for more retainers. She did another 11 weeks of retainers. Her bottom teeth are still slightly crooked. I just requested to get the last retainer that last 6 months bc after almost a year they are still not straight not straight enough and I‚Äôm sick of messing with it. So I order the retainers and do not hear anything back for over a week then today I finally get an email asking me to send in MORE pictures. I‚Äôm don‚Äôt messing with this. I think it‚Äôs I am a customer that is paying this out for 2 years and they are dragging this out on me. I‚Äôm sure this could drag out the whole two years until it‚Äôs finally paid off.

3 years ago

Reply from byte

Hi Lesha. We are sorry to hear your Byte experience has been less than amazing. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get those additional aligners. Due to the at-home nature of Byte treatment, it is crucial for our team to have the most recent photos possible, to be able to successfully determine what steps to take next. We understand your frustration and know that waiting for new aligners is not ideal. We want to assure you it is never our intention to give anyone the runaround and we are working hard to get your smile back on track. If you have not heard back from our customer care team, please give us a call at 877-298-3669.

Sep. 21st, 2021

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Latoria Hall Elon College, NC

The experience was great, very receptive, easy to use, basic instructions, but towards the end when I wanted to adjust one tooth a bit more, the response time was a lot longer, so I gave up and just ordered my retainers.

3 years ago

Reply from byte

Hi there, thank you for sharing. We want to make sure every customer is supported the whole way through. For immediate assistance, we are here for you via phone call at 877-298-3669.

Sep. 22nd, 2021

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Shahnta Hoare Bremerton, WA

They‚Äôve been amazing to work with. I am using the night retainers and have already noticed a difference. This is perfect for an on the go mom like me

3 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Sep. 22nd, 2021

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Stef LeoGrande Bloomfield, NJ

I emailed about getting the rest of my aligners at tray 13 like instructed and not only had no one checked in until about the 13th week, my trays were not fitting properly. Each time I emailed customer service they miscommunicated with me and took at least 5 days between each email. So not only did I have to do an entirely new set of impressions, Ive been wearing the same tray for almost 5 weeks and still have to wait 2-3 more weeks for my new aligners. It doesn't feel like byte cares about the health of people's teeth and I'm starting to regret going through the process a bit.

3 years ago

Reply from byte

Hi there. We are sorry to hear your Byte experience has been less than amazing. At Byte, the dental health and safety of our customers are our number one priorities. During any orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get those additional aligners. We can understand that waiting for additional aligners can be frustrating. Our aligners go through a thorough manufacturing process and quality inspection in order to ensure that we provide the best quality aligners. Rest assured we are working hard to get your smile back on track. If you have not heard back from our customer care team, please give us a call at 877-298-3669.

Sep. 21st, 2021

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Joseph Snethen Webster City, IA

The treatment plan has been phenomenal, but the time to get responses for corrective issues has been horrible, we are going on over four weeks on a set the same set of aligners after asking for help 2 sets of aligners earlier

3 years ago

Reply from byte

Thank you so much for providing your feedback. We are always looking for ways to improve our customer experience and we appreciate you sharing. Our team is currently experiencing a higher than normal volume but we want to assure you we are staffing up to cut our response time back down. We understand how important communication is during this at-home treatment process and we are here for you every step of the way. For the quickest assistance, you can always give our team a call at 877-298-3669 during normal business hours, MST Monday-Sunday.

Sep. 21st, 2021

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James Gonzalez Harold, FL

The quality of product and price point, along with customer service. Also technology with their options of day or night liners and as well as the hyperbyte.

3 years ago

Reply from byte

Thank you so much for sharing!

Sep. 22nd, 2021

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Charli Sowrey Dripping Springs, TX

I got to week 15 of a 20 week program and was supposed to be sent the remaining few weeks, but instead they made me wait 2 weeks for an email response, then had to send me new molds and now it's been two weeks since I've sent those back and they told me to wait another week and reach back out if I haven't heard from them. If I had gone with an in person company, I feel like it would have gone much faster.

3 years ago

Reply from byte

Hi there. We are sorry to hear your Byte experience has been less than amazing. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than anticipated to fully move into place. However, our team is here to work with you and make sure you get those additional aligners. We can understand that waiting for additional aligners can be frustrating. Our aligners go through a thorough manufacturing process and quality inspection in order to ensure that we provide the best quality aligners. Rest assured we are working hard to get your smile back on track. If you have not heard back from our customer care team, please give us a call at 877-298-3669.

Sep. 21st, 2021

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Tamara Marcucci Schenectady, NY

I’m just kind of hoping for the best, I was initially told I would have 11 weeks, and had my initial treatment plan corrected for a large space on bottom teeth in final product, and then I pay full price, and am now told my treatment plan is only 9 weeks, and there is no way to correct the space, besides checking in weekly and go from there. I’m trying to remain positive, so I guess we will see.

3 years ago

Reply from byte

Hi there. We would love to look further into this for you and chat more about it and provide any clarification that we can. Please give our team a call at 877-298-3669 or shoot us a message on Facebook and we'll make sure any questions or concerns you have are being addressed.

Sep. 20th, 2021

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Tanya Miranda Tucson, AZ

It is relatively easy to use and in the beginning there is a lot of support. However, the aligners have unfinished edges and even with trying to file then down can cut into your mouth.

3 years ago

Reply from byte

Hi there, thank you for sharing. Our Customer Care team is here to assist with any questions or concerns you may have. Give us a call at 877-298-3669 or email us at support@byteme.com and we'd be happy to assist!

Sep. 22nd, 2021

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Makayla Waterford, MI

Byte has been great so far. I’m more than halfway in my treatment and am excited for my final results. The company is just a bit slow at responding. Other than that, I am happy with my experience at Byte!

3 years ago

Reply from byte

Thank you for your review! If you are ever in need of immediate assistance, give us a call at 877-298-3669 ;)

Sep. 22nd, 2021

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Angel Hawkins Honolulu, HI

Simple, direct, easy to use! The best way to get a great smile on for the best price. I am so happy with my results and cannot wait for the final results

3 years ago

Reply from byte

We can't wait to see those final results either! Thank you for the great review, Angel.

Sep. 15th, 2021

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Colleen McGrath Kent, CT

I'm only half way through my treatment but its very simple and effective. Everything is provided for you and the night aligners don't disrupt my day-to-day life.

3 years ago Edited January 10, 2024

Reply from byte

Thank you for your review, Colleen. We are happy to hear that this experience has been simple and effective. We do what we can to provide you with an experience that works best for your lifestyle and needs.

Sep. 14th, 2021

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Mohan Nashua, NH

Their customer service is slow response. But their aligners seems to work for me. Not fully completed treatment so yet to see final results. But so far seems working. But they don’t follow up on anything. You are on your own. This is good for mild cases.

3 years ago

Reply from byte

Thank you for your feedback, Mohan. We can understand your frustration around response time. We appreciate your patience and apologize for the delay. Our team is working hard to help each and every customer as soon as possible and to speed up that response time. We do also send check-in emails about every two weeks. We want to make sure you are getting those! If they are not in your spam folder, please give us a call at 877-298-3669 so we can look into that further!

Sep. 15th, 2021

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Christina Godwin Oyster Bay, NY

Great response time from customer service. Always nice to take to a real person. They are always checking in to make sure everything is good. I appreciate that.

3 years ago

Reply from byte

Thank you, Christina! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Sep. 16th, 2021

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Lisa deCardenas Alameda, CA

I’ve had a good experience so far! It’s relatively easy so it is something that I’ve been able to incorporate into my life without a lot of hassle.

3 years ago

Reply from byte

We are so happy to hear this! We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Lisa!

Sep. 16th, 2021

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Mardi Linane Redlands, CA

Would give five stars but one svc rep was resistant to offer a special that was on promotion even after I sent a screen shot. Finally was given promotion. If you are going to advertise something, provide it.

3 years ago

Reply from byte

Hi Mardi! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns do not hesitate to reach out.

Sep. 10th, 2021

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Patricia Moore Oxnard, CA

I know they are working. However I am unable to compare them to anything else. I am now on week five and received a twisted aligned. Customer service will not get back to me for a week. So I am now a week behind. If I request support, it is a "third party". It was all good before they hot my money. Now my " personal rep" has disappeared!

3 years ago

Reply from byte

Hi Patricia- thanks for providing this valuable feedback. Our team is currently experiencing a higher than normal volume via email. We do understand that this has made our response time via email less than ideal. We are staffing up to get this addressed as soon as possible. If you do have any questions or concerns our team is also available for a phone call or via Facebook message to address these concerns in a quicker time frame. We want to support every customer from start to finish!

Sep. 10th, 2021

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David Garcia Chaparral, NM

I have been using it for over 12 weeks, had a minor set back due to one stubborn tooth but they made sure to send me a new impression kit ASAP to get that stubborn tooth moving. Customer service has been great so far.

3 years ago

Reply from byte

Hey David! We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 10th, 2021

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Kristin Adams Asheville, NC

Wonderful customer service. Easy to get set up and use. Convenient and shockingly effective very quickly. I LOVE the vibrating device. Holy crap it helps so much with pain!

3 years ago

Reply from byte

Hi Kristin! We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 10th, 2021

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Dawn Freeberg Wisconsin Rapids, WI

I think it's going great so far! The only thing that's tricky is getting them off my teeth when it's time to eat. They are pretty difficult to get off!

3 years ago

Reply from byte

Hi Dawn! Thanks for sharing this great review. If you are having trouble removing your aligners, give our team a call, they are always here to support and even provide some pointers for your aligners :)

Sep. 10th, 2021

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Heather Bush Baton Rouge, LA

Basically having to start over with new set of aligners, which is super inconvenient cuz I’ve been in the same one for months (waiting on new ones). I also have had migraines from the aligners (off and on)

3 years ago

Reply from byte

Hi Heather, while the 7-day wear time and the original set of aligners work for most of our customers, there are times when longer wear and additional aligners are necessary. We understand how frustrating it can be to have an extension of treatment. We hope we can provide some clarification on our processes for you. As stated in your silver instructional booklet, it is vital to hold onto your aligners and not throw any away, as sometimes it is necessary to backtrack or get new aligners. The dental health and safety of our customers is number one to us, so while we may ask you to backtrack or wear a set longer than 7 days, we want to get you to those projected results in the safest way possible. We would be happy to chat more about this and address any questions or concerns you may have. You can reach us at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 10th, 2021