Name: byte
Rating: 4.3

star star star star star

Nicole Shindle Williamsport, MD

Customer service with Byte has been excellent and I couldn’t be any happier with my results!

4 years ago Edited September 14, 2021

star star star star star

Gregory A. Taggart Bayonne, NJ

Oct 15th 2019 Just completed my 23 week treatment. Could not be more satisfied.

4 years ago

Reply from byte

Thanks for the 5 stars and great review!

Jul. 29th, 2019

star star star star star

Chris Morganville, NJ

They have been in contact with me through every step. They are always checking in also.

4 years ago

Reply from byte

Thank you for your review!

Sep. 30th, 2019

star star star star star

Desiray Cowles Des Moines, IA

They were friendly, personable and it’s so easy to do at home! And they follow up with you!

4 years ago

Reply from byte

Yes we do! And we'll continue to do so throughout your treatment. Thank you for your review!

Sep. 26th, 2019

star star star star star_border

Lindsay Green Bay, WI

Customer service is excellent! Was surprised by the discomfort of the alligners. But other than that I’m happy.

4 years ago

Reply from byte

Thank you for your review! We know the first couple of weeks can be an adjustment, but thankfully our HyperByte helps to ease some of that discomfort. Never hesitate to reach out to our care team with any questions you may have!

Sep. 26th, 2019

star star star star star

Alyssa Ocean Springs, MS

The price of byte versus the competition was great. Customer service is so helpful.

4 years ago

Reply from byte

Thanks so much for your review! We seriously do everything we can for you :)

Sep. 30th, 2019

star star star star star

Alita Aubrey, TX

Process has been really easy and fast i literally cant wait to see my new smile 🤗🤗🤗

4 years ago

Reply from byte

We can't wait either!

Jul. 17th, 2019

star star star star star

Elizabeth Gonzales Sylmar, CA

Amazing experience. Customer service was amazing. Can't wait to start my byte journey

5 years ago

Reply from byte

We are so excited for you!

Apr. 25th, 2019

star star star star star

Sammy A New York, NY

Shout out Brandon for helping with my experience. Affordable! Cant wait for my new smile!!

5 years ago

Reply from byte

We are so happy you are on your way to a new smile with byte, and even happier to know our team member gave you a great experience. Welcome to the byte family!

Apr. 25th, 2019

star star star star star

Frank Rivera Lynnfield, MA

Byte set me up with a local orthodontist who helped find coverage under my insurance plan. Fantastic outcome!

1 year ago

Reply from byte

Yay! Byte will do its best to provide treatment to everyone and hopefully utilize any insurance coverage we can! We are so excited for you!

Jun. 14th, 2022

star star star star star

Bleu Lagoon Manchester, NH

They are absolutely amazing! My aligners fit perfectly and when I did have an issue they were quick to fix it!!

2 years ago

Reply from byte

Yay! We love to hear this.

Mar. 7th, 2022

star star star star star_border

Beverly Woodard Clinton, TN

I am overall happy with my Byte experience. My journey has taken a little longer than expected but the Byte team has been very helpful.

2 years ago

Reply from byte

We are here for you! Thank you for taking the time to share this review :)

Jan. 13th, 2022

star star star star star

Amber Ensley Vancouver, WA

They communicate well, product is working well, and with the Brite bite I have the 2 in 1 benefit of whiter teeth!

2 years ago

Reply from byte

Love to hear more about our BrightByte, its the very best and just like you said- not only whitens your smile but keeps them nice and minty fresh!

Jan. 7th, 2022

star star_border star_border star_border star_border

shawn peterson Las Vegas, NV

Expensive and all about the overly expensive whitening products. They lied and said whitening came with it, but $30 per bottle that last less than a month. Be ready to spend hundreds extra. Also, the vibration mouthpiece was damaged. To replace it is $700 for a $10 item. Total scam!

2 years ago

Reply from byte

Hi Shawn. Every Byte treatment comes with the first bottle of whitening foam included. We want to look into your HyperByte concern right away. Please give our team a call at 877-298-3669, we are standing by to support.

Dec. 29th, 2021

star star star star star

Will Trainer Crestview, FL

I've had an excellent experience with Byte. The customer service has been great, and the results are amazing.

2 years ago

Reply from byte

Will, thanks for your feedback. Our Care Team is always standing by to support our customers in anyway we can! 😊

Dec. 22nd, 2021

star star star star star

Carl Foster Coventry, CT

Their customer service is great. They answered questions, checked in periodically, and gave all the support I needed.

2 years ago

Reply from byte

Thank you, Carl! We work hard to make sure every customer feels supported the whole way through :)

Nov. 26th, 2021

star star star_border star_border star_border

hozay1148 M Fort Mill, SC

On month 11 of a 3 month treatment plan. Customer service is anything except emphatic. I have to leave this review just to receive additional aligner cleaner, since I’m well past the provided 3 month supply. Thanks

2 years ago

Reply from byte

Hi there. Throughout every step of the Byte journey, we want to make sure our customers feel comfortable and supported. We apologize if you have not felt this and we want to do what we can to turn it around. Please give our team a call at 877-298-3669 or send us an email at [email protected] and a Byte team member will be able to further assist you and make sure all your questions and concerns are being addressed.

Nov. 22nd, 2021

star star star star star

Jolene McWilliams Leander, TX

Have had a great experience using the byte aligners to straighten my teeth. Very affordable and convenient.

2 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us 😊

Nov. 15th, 2021

star star star star star

Tequanda Jackson Tallahassee, FL

Byte helped me get my smile back in shape for an affordable price after losing my retainer for a good deal

2 years ago Edited November 8, 2021

Reply from byte

Thank you for the amazing review, Tequanda! We can't wait to see your show off your new smile😊

Nov. 8th, 2021

star star star star star

Maria Panama City, FL

I love how my teeth are straightening with each subsequent week! Great product and great customer support!

2 years ago

Reply from byte

We are so excited to hear about your progress! Thank you for sharing this great review, Maria:)

Nov. 3rd, 2021

star star star star star

Haley S Rogers-Marshall Orlando, FL

This is a great teeth straightening program! White glove service at can affordable price! Loving my results so far.

2 years ago

Reply from byte

That's what Byte is all about! Thank you for sharing :D

Oct. 19th, 2021

star star star star star_border

Mariah Dirks Wilmington, NC

Happy overall, slow response times from customer service about retainers but nothing too serious. Good value compared to other aligners!

2 years ago

Reply from byte

Thank you so much for sharing!

Oct. 20th, 2021

star star star star star_border

Megan Clem Chicago, IL

I am so happy that I decided to go with byte. The hyperbyte technology eliminated all of the discomfort associated with braces.

2 years ago

Reply from byte

The HyperByte is a game changer! Thank you for your great review:)

Oct. 20th, 2021

star star star star star_border

Reese Ward Oceanside, CA

Overall, my experience has been great. Responsive customer service, quick treatment, and my aligners arrived faster than I anticipated.

2 years ago

Reply from byte

This is so great to hear, Reese! Thank you:)

Oct. 14th, 2021

star star star star star

Riley Jouppi Pittsburgh, PA

It has been a longer journey than expected to get my straighter smile, but Byte’s customer service is pretty great.

2 years ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Oct. 13th, 2021

star star star star star

Bodnar Bills Spotswood, NJ

The customer service is great. The instructions are easy to follow and my smile is looking better already

2 years ago

Reply from byte

Thank you, Bodnar! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way😊

Oct. 4th, 2021

star star star star star

Shawn S Dallas, TX

Byte has really improved my smile. It closed up my front gap, and has also whitened my teeth. Great experience!!

2 years ago

Reply from byte

Woohoo! We are happy to hear you are enjoying your progress, and we can't wait to see the final results. Thank you for sharing your great experience, Shawn.

Oct. 4th, 2021

star star star star star

Lindsay Fisher New Cumberland, PA

I am so happy with my teeth now! Byte truly got my smile back to where it was after braces, and in such a short time.

2 years ago

Reply from byte

Thank you! We are so happy to hear this. Now go show off that smile!

Sep. 28th, 2021

star star star star_border star_border

Brooke West Yarmouth, MA

I'm on my third set of aligners. My teeth aren't shifting and it has been a long process but Byte customer service has been great at getting my what I need.

2 years ago

Reply from byte

Hi Brooke! Thanks so much for writing in and sharing about your Byte experience. During all orthodontic treatment, it is common to have to make adjustments as some teeth can be a little more stubborn than others and need more time than originally anticipated to fully move into place. However, our team is here to work with you and make sure you get your dream smile. We are happy to hear our customer care team has been able to support you through this process. If you ever have any questions, we're here for you. Just give us a call at 877-298-3669 or shoot us an email at [email protected] and we'll get you taken care of!

Sep. 20th, 2021

star star star star star

Kirsten Hale Lansdale, PA

The team is so helpful in answering any and all question me. They are great all around and are always available.

2 years ago

Reply from byte

Our care team does just that - we CARE! We are so happy to hear about your positive experience so far. Thank you!

Sep. 22nd, 2021

star star star star star

Julie Zimmerman Johnstown, PA

Customer service is great! They answered all of my questions and now I am on my way to loving my smile even more!

2 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 1st, 2021

star star star star star

Elisabeth McClaskey Columbus, OH

Byte was easy and painless to use! I have lived the results so far. And customer service was great to work with!

2 years ago

Reply from byte

We appreciate this feedback! Keep on smiling:)

Sep. 1st, 2021

star star star star star

Shanee Abbott Burlington, NJ

Couldn't be happier 😊 It's been about 9 weeks and I love seeing the progress so far. The support team is awesome!!

2 years ago

Reply from byte

YAY!! This makes us so happy to hear. We love that you are already seeing noticeable changes and that our team has been able to provide you with such a positive experience so far :)

Aug. 12th, 2021

star star star star star

Rebekah Lynx Boston, MA

Excellent customer service, easy to work with, 100% satisfaction is something they follow through with.

2 years ago

Reply from byte

Hi Rebekah! Thanks so much for writing in and sharing about your Byte experience so far! We are so excited about your smile journey. Happy to have you in the Byte family :)

Aug. 9th, 2021

star star star star star

Stan R Slaughter Jr Detroit, MI

My experience with Byte is fantastic so far as everything is going according to my treatment plan!!!

2 years ago

Reply from byte

YAY, this makes us so happy to hear. Please feel free to send us an email or give us a call if you have any questions :)

Aug. 9th, 2021

star star star star star

Derek Sherrange Canton, NY

I liked how responsive the reps were and I liked that I did not need to go into an office for visits.

2 years ago

Reply from byte

We are always here to provide a service that works well with your lifestyle and to answer any questions you have throughout treatment. Thanks so much for the awesome review :)

Aug. 9th, 2021

star star_border star_border star_border star_border

BrittanyP Loganville, GA

Why is the HyperByte $699 to purchase WITH an aligner plan ONLY and $399 to purchase a replacement?

4 months ago

Reply from byte

Great question! The $699 is the HyperByte's value, and is included as part of the aligner plan -- the replacement is of lower cost as a courtesy to our customers.

Jan. 6th, 2024

check_circle

Verified Customer

star star star star_border star_border

Jewel Villamater

Like: price point Dislike: app, communication

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jenna fortino Marlton, NJ

My teeth are going back to being horrible even though I've done everything eight

2 years ago

Reply from byte

Hello Jenna! At Byte we are committed to getting every customer to the smile we promised. When we receive a customer's impressions our dental team does it's best to create a custom treatment plan with a projected end date. Because every person's anatomy is different sometimes teeth are a bit more stubborn than anticipated and we may have to slow treatment down a bit or make adjustments. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. We want to do what we can to help & take a deeper look into this. Please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Apr. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Santos Aviles Somerset, NJ

First set barely fit to move on to next set

2 years ago

Reply from byte

Santos, thank you for reaching out- We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook

Mar. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Crystal Smith Wolcott, NY

My teeth are still not straight, been messaging and haven't heard anything

2 years ago

Reply from byte

Crystal, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we are more than happy to help!

Mar. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Gaynor Le Claire, IA

I had a fit issue and it took a long time to resolve

2 years ago

Reply from byte

Gaynor, we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Tara Jamestown, RI

Constant contact and support that disappears as soon as you commit.

2 years ago

Reply from byte

Hi Tara. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sarah Warden Colorado Springs, CO

I did not get the results I was expecting

2 years ago

Reply from byte

Hi Sarah, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlet Duboc Los Angeles, CA

all i wanted was for my front tooth to move a couple of milimeters and it hasnt changed at all.

2 years ago

Reply from byte

Hi Charlet, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Lori Buffalo Lake, MN

My teeth did not get completely straight

2 years ago

Reply from byte

Hi Lori, sometimes teeth are more stubborn than we expected and take longer to move. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Thompson Alameda, CA

My teeth never got fully straightened and I never got contacted regarding the final retainer

2 years ago

Reply from byte

Hi Michelle, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Shannon Broussard, LA

Still have spaces...wasn't satisfied. Never ised my insurance

2 years ago

Reply from byte

Hi Shannon, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Rachel Layton Orange, CA

its not working for me. it hurts my teeth and dont see any result

2 years ago

Reply from byte

Hello Rachel, If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kathleen M Story Ceres, CA

It only straightened bottom a little, did it twice

2 years ago

Reply from byte

Hello Kathleen, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022