Name: byte
Rating: 4.3

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Verified Customer

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Andrea Houston, TX

My teeth are not as straight as projected

2 years ago

Reply from byte

Let's take a look into this. Please send us an email at [email protected] or give us a call at 877-298-3669 and we'd be happy to help!

Sep. 28th, 2021

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TERRENCE SMITH Newark, NJ

Didn't like the way my daughter's teeth were when finished

2 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at [email protected]. :)

Sep. 29th, 2021

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Esther Park San Francisco, CA

Inconsistent customer experience via emails

2 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at [email protected]. :)

Oct. 19th, 2021

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Carinne M Woodland Hills, CA

Lag time of responsiveness from doctors and customer service

2 years ago

Reply from byte

Hi there. Thanks for writing in. Throughout every step of treatment, we want to make sure you feel supported. Our team is currently experiencing a higher than normal volume, but we want to assure you we are staffing up to cut our response time back down and make sure our customers get taken care of as soon as possible. We understand how important communication is during this at-home treatment process and we are here for you every step of the way. For the quickest assistance, you can always give our team a call at 877-298-3669 during normal business hours, MST Monday-Sunday.

Sep. 21st, 2021

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Joyce Holbert Toledo, OH

I don't see much change in the two teeth that I wanted straighten.

2 years ago

Reply from byte

Hi Joyce. If you are not absolutely loving your new smile we want to look into it and see what else we can do for you. Our number one priority is to get you the smile of your dreams and we will do all we can to make that happen. Give us a call at 877-298-3669 or send us an email at [email protected] and a Byte team member will take care of you.

Sep. 21st, 2021

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Joseph Alvarez Los Angeles, CA

I am 11 weeks in and I don't see anything just yet...

2 years ago

Reply from byte

Hi Joseph. Thanks so much for reaching out and sharing about your experience so far. If you are not seeing results yet, we want to look into this. Our team is here to support you every step of the way towards your dream smile. Please give us a call at 877-298-3669 during normal business hours, MST so a Byte team member can further assist and get you back on track!

Sep. 21st, 2021

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Ashley Peck Benton, KY

No seeing any progress and I’m on week 7

2 years ago

Reply from byte

Hi Ashley, thank you for your feedback. We can understand your frustrations. Because every treatment plan is different everyone will begin to see progress at different points in treatment. Our Customer Care team is always happy to check on your current progress and determine the next best steps. Send a photo to our Customer care team at [email protected] or give them a call at 877-298-3669. We are standing by for support!

Sep. 14th, 2021

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Carolyn Rhodes

The bottoms don't fit and the tops hurt bad

2 years ago Edited January 10, 2024

Reply from byte

The first few weeks of treatment can definitely be an adjustment. Orthodontic treatment requires significant shifting of teeth, it's going to take some time to get used to the aligners. That's okay! Every person's comfort level is different, and we're always here to make sure you're provided with the best care possible. The HyperByte is a great way to help ease any discomfort you are feeling. You can also use your preferred method of pain relief. If it is still too painful we would want our Customer Care team to review the fit of the aligners. We are standing by for support, send us an email at [email protected] or give us a call at 877-298-3669.

Sep. 16th, 2021

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Katie Jersey City, NJ

They are not working. I’m on week 9 and have not seen any difference.

2 years ago

Reply from byte

We appreciate the feedback, Katie. Every treatment plan is different and everyone sees progress at different times. We do recommend taking weekly pictures to see the changes! Our team is also always happy to check your progress and make sure your smile is on the right track. We are standing by for support!

Sep. 16th, 2021

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Amber Walter Brooklyn, NY

The aligners get loose the longer I wear them

2 years ago

Reply from byte

Hi Amber. We would love to have our customer care team check the fit of your aligners and make sure everything is progressing properly. Please send us an email to [email protected] or give us a call during normal business hours Monday-Sunday at 877-298-3669 and let's make sure you're being taken care of!

Sep. 20th, 2021

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Caroline Conyers, GA

I am missing 4 of the last weeks of trays and I cannot get a response from customer service.

2 years ago

Reply from byte

Caroline- we want to look into this and support you as soon as possible! Feel free to reach out to us via Facebook DM, [email protected], or give us a call at 877-298-3669 for the quickest assistance.

Sep. 10th, 2021

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Elise Quinn Whittier, CA

Horrible customer service. Emails take at least one week to respond.

2 years ago

Reply from byte

Hi Elise- thank you for taking the time to share this feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For this reason, we are also available for a phone call Monday-Sunday during normal business hours MST and via Facebook message. We want to have every customer supported so do not hesitate to reach out!

Sep. 10th, 2021

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Ryan Sonoma, CA

Had to redo impression kit early on as week 6 for was off.

2 years ago

Reply from byte

Hi Ryan- we understand that any extension to treatment can be frustrating but our team is here to support every customer and ensure that they get to their final results in the quickest and safest way possible. If you have any questions about this, do not hesitate to reach out, we got you!

Sep. 10th, 2021

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Eleni Negron Austin, TX

The pain was unbearable and caused profuse bleeding every time I attempted to wear them

2 years ago

Reply from byte

Hi Eleni- thanks for taking the time to share this feedback with our team. The dental health and safety of all of our customers is #1, which is where our Pro-Care team comes in. This team can check on any and all concerns you may have, and we want to ensure all of our customers are connected to them right away if they do have these concerns. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist.

Sep. 10th, 2021

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Karen Saint Petersburg, FL

Not satisfied with the product. Portrayed to be much more comfortable than it really is.

2 years ago

Reply from byte

Hi Karen- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile in a comfortable and safe way, which is where our Pro-Care team comes in. This team can check on these concerns. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Leesa Kelly Oak Hall, VA

I am not happy with my treatment results. Seems like a big waste of money to me.

2 years ago

Reply from byte

Hi Leesa- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. Every treatment does come with our aligner guarantee. This means that prior to accepting your final smile, we do cover any aligners needed to get our customers a smile they are 100% happy with. If you have any questions about this you can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Lela C Rowe Stockbridge, GA

I don't get the support that I need. I am not satisfied with the end result

2 years ago

Reply from byte

Let's get you the support you need! Our team is available to support via email at [email protected], for a phone call at 877-298-3669, or via Facebook DM. Our team is always here to support our customers :)

Sep. 10th, 2021

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Louann Mueller Saint Charles, IL

Can never talk to a person. They send email saying they'll call but no call

2 years ago

Reply from byte

Hi Louann- thank you for this feedback. If you would like to speak to a member of our team over the phone, we got you! You can reach us by phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 10th, 2021

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Pavitra Reddy Cleveland, OH

Customer service takes an extremely long time to respond.

2 years ago

Reply from byte

Hi Pavitra- thank you for taking the time to share this feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For this reason, we are also available for a phone call Monday-Sunday during normal business hours MST and via Facebook message. We want to have every customer supported so do not hesitate to reach out!

Sep. 10th, 2021

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Kamie Garner Ogden, UT

Ive been asking for my second box of aligners for a month. Still have yet to receive them.

2 years ago

Reply from byte

H Kamiei- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when treatment does not progress as customers expect. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. This is important for our customer's dental health and safety. We promise every customer an amazing smile and making sure to check in at that time is hugely important to ensure we can get them there! We are here to provide solutions that work and help us get to the goal of that great new smile :) Send us an email, give us a call, or message us on Facebook and our team would be happy to support you!

Sep. 10th, 2021

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Brandy Jones San Bernardino, CA

Need more contact throughout process and check ins

2 years ago

Reply from byte

Thanks for this feedback Brandy! Our team sends check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you have concerns or questions about this, please connect with us via email, phone, or Facebook DM. We want to ensure every customer is supported every step of the way :)

Aug. 26th, 2021

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Amanda Barron Washington, MO

Customer service takes a week or more to get back to you.

2 years ago

Reply from byte

We'd be happy to help get you connected with our team. Please give us a call at 877-298-3669 and let's help!

Aug. 17th, 2021

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Mande Watkins Quincy, IN

I haven't seen much change. I think it's overpriced.

2 years ago

Reply from byte

Hi there, thank you for your feedback. Please give us a call at 877-298-3669 and our team would be happy to help with any questions or concerns:)

Aug. 17th, 2021

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Shin Galin Las Vegas, NV

Poor services, switch and bait, did not send me the promotional whitening kits and no follow up

2 years ago

Reply from byte

We'd be happy to look into this for you and get you connected with our team. Please give us a call at 877-298-3669 or shoot us a direct message on Facebook!

Aug. 17th, 2021

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maria palafox La Palma, CA

Did not work. Felt forced into buying them and regretted it since they do not work

2 years ago

Reply from byte

Hi Maria. We are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 10th, 2021

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Alicia johnson Ypsilanti, MI

Not great customer service, the fit isn’t well. And emails take forever to get responses to.

2 years ago

Reply from byte

Hi Alicia. We appreciate you taking the time to share your Byte experience. If your aligners are not fitting properly we want to look further into this and make sure you are being taken care of. Our team works hard to respond to all our customers as soon as possible. If you are having trouble connecting via email, please give us a call at 877-298-3669 or you can even send us a direct message on Facebook and we will make sure your questions and concerns are being addressed.

Aug. 10th, 2021

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Jessica Wizorek Lovelady, TX

I was under the assumption that I would be satisfied I am not they look horrible.

2 years ago

Reply from byte

Hi Jessica. We want to look into this further and see what we can do for you. Please give us a call at 877-298-3669 so we can talk more about this!

Aug. 10th, 2021

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Kelly Huff Indianapolis, IN

I'm on my sixth tray in my teeth of sort of stopped moving.

2 years ago

Reply from byte

Hi Kelly! We want to look into this for you to make sure things are still progressing properly. Send us an email at [email protected] or give us a call at 877-298-3669, our team is standing by to support!

Aug. 9th, 2021

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Terdsak Suphatharophatphong Anaheim, CA

The first set doesn‚Äôt fit my teeth. I contact byte via email and still not hearing back !!!!

2 years ago

Reply from byte

We want to get every customer's concerns addressed as soon as possible. We provide a variety of methods to connect to ensure that our customers feel heard! Please give us a call at 877-298-3669 during normal business hours MST Monday-Sunday or send us a direct message on Facebook and our team would be happy to assist!

Jul. 29th, 2021

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Gail Touhey Murrells Inlet, SC

My top aligners do not fit at all. I have called and emailed and gotten no response

2 years ago

Reply from byte

Hi there, we want to make sure every customer is supported throughout the entire Byte journey. If you haven't heard back, shoot us a Direct Message on FB and we'd be happy to help!

Jul. 22nd, 2021

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Miranda smith Salt Lake City, UT

The bottoms don't fit correctly. Tops are nice though

2 years ago

Reply from byte

Hi Miranda! Send us an email at [email protected] and we'd be happy to check out those bottom aligners:)

Jul. 21st, 2021

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Brandon Washington Fairborn, OH

Im not showing any movement/change in my teeth and I'm on week 5

2 years ago

Reply from byte

Thank you for the feedback, Brandon. We can understand your frustrations about not seeing the progress you were expecting. We want to ensure we are moving your teeth safely, so there may be times that the progress may seem a little slower. We do also recommend checking in with our Customer Care team to review the fit of your aligners and your progress so far. Just send us a photo at [email protected]. We are always happy to help, please do not hesitate to reach out with any questions or concerns.

Jun. 24th, 2021

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Brent B Fredericksburg, VA

Lack of service. Poor communication. Very little contact once the sale occurs.

2 years ago

Reply from byte

Hi Brent, we are sorry to hear you haven't received great communication from us. Once you purchase your aligners, you should be receiving check-in emails every 2 weeks. If you haven't been seeing those emails, let's look into this right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Jun. 3rd, 2021

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Jessica Talles McHenry, IL

Liked it but it was did not work effectively.

3 years ago

Reply from byte

Hello Jessica, thank you for this review. We will be happy to look further into your concerns and provide further assistance. Please give us a call at 866-765-2327 or send us an email at patient.byte.com/support.

Aug. 16th, 2022

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Michelle

Been waiting months for replacement aligners because the first set didn't work

3 years ago

Reply from byte

Oh no! We'd love to look into this further and get you an updated ETA. Send us a message at [email protected] - we'll look into this for you!

Oct. 14th, 2020

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The name on my account Chattanooga, TN

Then communication is terrible Communicatio should be taken more seriously.

4 years ago

Reply from byte

Hi there! Thank you for your feedback. We would love to hear more about your concerns so that we can address them. Please reach out to us via our support email so that we may do so.

Mar. 11th, 2020

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Diane New Port Richey, FL

No results. No response now that they've got my money. Just very disappointed so far.

4 years ago

Reply from byte

Hi Diane, thank you for your feedback! We would love to hear more and get you set up with additional aligners as needed. Did you know that we have a byte for life guarantee? This will ensure if you're not 100% pleased with your results that we'll work to get you to the desired results. Send us a message via our support email. We've got you covered!

Mar. 11th, 2020

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Monica

I still haven't recive my next set of bytes and it benn more the a month

9 months ago

Reply from byte

Hello Monica, it's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jul. 12th, 2023

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Abby Aguilar Azle, TX

I feel good about this progress. I can wait to see my smile.

9 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

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Victoria Sheppard Aiken, SC

After my payments were complete I was on my own. No responses anymore and I was not getting my second phase of aligners. Very disappointing and I feel like I wasted my money.

1 year ago

Reply from byte

Hello Victoria, we understand how important communication is and always want to ensure our customers feel su[ported from start to finish! We are sorry to hear this was your experience and we are always looking for ways to improve on our customer experience. Please feel free to reach out to our support team to help answer ay questions or concerns. We can be reached at patient.byte.com/support or call us at 877-298-3669. We are standing by for support!

Dec. 6th, 2022

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Kelly Tardif Asheboro, NC

They have really great customer service, they’re very affordable, and have a guarantee.

1 year ago

Reply from byte

Hi! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)

May. 31st, 2022

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Maysa Ibrahim Reynoldsburg, OH

Terrible experience. Byte is a scam. I paid for it and they have not fixed my teeth at all. I have been wearing the aligners for 2 years and my teeth are still not straight

1 year ago

Reply from byte

Hello Maysa, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 21st, 2022

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Kelsie DeFrancia Brooklyn, NY

They sell a decent product, but if any issues come up along the way, you’re on your own. Not what you want from a dental/healthcare company.

2 years ago

Reply from byte

Kelsie, thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process. Here at Byte, we're proud to offer a remote clear aligner experience. As your Byte treatment is more independently guided than traditional orthodontics, there's more freedom to monitor your own treatment while still following the guidelines provided by the Byte team. This said we do need to have check-in policies in place to ensure that our customers achieve their treatment goals. Without the opportunity to evaluate your treatment needs chairside, we require photos to review your progress. Photos allow us to determine whether the aligners are fitting well and whether the teeth are moving according to plan. They also help us to identify any areas of concern that might impact treatment down the line. We want to address your concerns and do what we can to help. For immediate assistance you can reach our team at 877-298-3669 or send us a DM to any of our social platforms!

Apr. 12th, 2022

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Zainab Rochester, NY

It has been a great experience with byte. Great customer service!

2 years ago

Reply from byte

Hey Zainab! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Apr. 12th, 2022

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Jesse McCarty Sr Laramie, WY

Responsive, respectful, comforting. Would recommend to friends and family.

2 years ago

Reply from byte

Jesse, thank you for this review- We appreciate you!

Apr. 1st, 2022

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Eunice Ng Hoboken, NJ

They went above and beyond to provide the best experience for me!!!

2 years ago

Reply from byte

Hi Eunice! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!

Mar. 18th, 2022

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Naja W Napa, CA

Byte has extremely great customer service and plenty of payment options to make

2 years ago

Reply from byte

This is what we love to hear, our Customer Care Team are here to assist all of our customers every day from 8 am- 6 pm MST at (877) 298- 3669

Feb. 15th, 2022

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Jen Mowdy Jonesborough, TN

Great product and top notch customer service. Definitely recommend!

2 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Head over to the bottom of our website to see how you can get $100 for referring your friends and family!

Jan. 26th, 2022

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Holly Robinson Minneapolis, MN

I LOVED using Byte to fix my smile!! The customer service team is unbeatable!!

2 years ago

Reply from byte

Thank you, Holly! We are so thrilled for you!

Jan. 10th, 2022

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Jas Ghotra Rancho Palos Verdes, CA

The process is very simple and easy. My smile has never been this great before.

2 years ago Edited January 10, 2024

Reply from byte

So many reasons to smile big! Love hearing about this :D

Jan. 7th, 2022