Name: byte
Rating: 4.5

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Cathy Rumbolo Concord, NC

This was basically easy to follow. My questions were answered quickly.

2 years ago

Reply from byte

Thank you, Cathy! We work hard to make sure our process is as easy-to-follow as possible, so we're thrilled to hear we succeeded. If any questions or concerns come up, please reach out at patient.byte.com/support--we're here to support!

Aug. 24th, 2023

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Victoria Sheppard Aiken, SC

After my payments were complete I was on my own. No responses anymore and I was not getting my second phase of aligners. Very disappointing and I feel like I wasted my money.

3 years ago

Reply from byte

Hello Victoria, we understand how important communication is and always want to ensure our customers feel su[ported from start to finish! We are sorry to hear this was your experience and we are always looking for ways to improve on our customer experience. Please feel free to reach out to our support team to help answer ay questions or concerns. We can be reached at patient.byte.com/support or call us at 877-298-3669. We are standing by for support!

Dec. 6th, 2022

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Kelly Tardif Asheboro, NC

They have really great customer service, they’re very affordable, and have a guarantee.

3 years ago

Reply from byte

Hi! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)

May. 31st, 2022

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Maysa Ibrahim Reynoldsburg, OH

Terrible experience. Byte is a scam. I paid for it and they have not fixed my teeth at all. I have been wearing the aligners for 2 years and my teeth are still not straight

3 years ago

Reply from byte

Hello Maysa, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 21st, 2022

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Kelsie DeFrancia Brooklyn, NY

They sell a decent product, but if any issues come up along the way, you’re on your own. Not what you want from a dental/healthcare company.

3 years ago

Reply from byte

Kelsie, thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process. Here at Byte, we're proud to offer a remote clear aligner experience. As your Byte treatment is more independently guided than traditional orthodontics, there's more freedom to monitor your own treatment while still following the guidelines provided by the Byte team. This said we do need to have check-in policies in place to ensure that our customers achieve their treatment goals. Without the opportunity to evaluate your treatment needs chairside, we require photos to review your progress. Photos allow us to determine whether the aligners are fitting well and whether the teeth are moving according to plan. They also help us to identify any areas of concern that might impact treatment down the line. We want to address your concerns and do what we can to help. For immediate assistance you can reach our team at 877-298-3669 or send us a DM to any of our social platforms!

Apr. 12th, 2022

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Zainab Rochester, NY

It has been a great experience with byte. Great customer service!

3 years ago

Reply from byte

Hey Zainab! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Apr. 12th, 2022

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Jesse McCarty Sr Laramie, WY

Responsive, respectful, comforting. Would recommend to friends and family.

3 years ago

Reply from byte

Jesse, thank you for this review- We appreciate you!

Apr. 1st, 2022

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Eunice Ng Hoboken, NJ

They went above and beyond to provide the best experience for me!!!

3 years ago

Reply from byte

Hi Eunice! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!

Mar. 18th, 2022

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Naja W Napa, CA

Byte has extremely great customer service and plenty of payment options to make

3 years ago

Reply from byte

This is what we love to hear, our Customer Care Team are here to assist all of our customers every day from 8 am- 6 pm MST at (877) 298- 3669

Feb. 15th, 2022

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Jen Mowdy Jonesborough, TN

Great product and top notch customer service. Definitely recommend!

3 years ago

Reply from byte

Thank you! Have you heard about our referral program yet? Head over to the bottom of our website to see how you can get $100 for referring your friends and family!

Jan. 26th, 2022

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Holly Robinson Minneapolis, MN

I LOVED using Byte to fix my smile!! The customer service team is unbeatable!!

3 years ago

Reply from byte

Thank you, Holly! We are so thrilled for you!

Jan. 10th, 2022

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Jas Ghotra Rancho Palos Verdes, CA

The process is very simple and easy. My smile has never been this great before.

3 years ago Edited January 10, 2024

Reply from byte

So many reasons to smile big! Love hearing about this :D

Jan. 7th, 2022

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miriam Gonzalez Des Moines, IA

I love this company great customer service and amazing results on my teeth!!!

3 years ago

Reply from byte

Time to smile even bigger, we are here every step of the way

Jan. 6th, 2022

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Danny A Hollywood, FL

The alingers really work with great customer service & easy to talk to agents.

3 years ago Edited January 10, 2024

Reply from byte

That is what we love to hear :)

Jan. 6th, 2022

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Jasmin Washington, DC

Love Byte! They are so easy and convenient! So happy with my smile!

3 years ago

Reply from byte

Smile big and keep sharing the goodness!

Jan. 3rd, 2022

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Tendai Mpezeni Bismarck, ND

I am so glad I chose Byte! I'm on week 10 and i've been loving my smile so far.

3 years ago

Reply from byte

We are so happy for you and are thrilled to hear you are loving your smile! Thanks for writing in :)

Dec. 29th, 2021

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Jaylen Williams Newnan, GA

My teeth look a lot better, and the process isn’t even done

3 years ago

Reply from byte

Jaylen, we are so happy to hear! Our customer care team is always standing by and available for any questions you may have!

Dec. 23rd, 2021

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Lauren Finn

They had great customer service and my smile turned out great. Very happy!

3 years ago

Reply from byte

We are thrilled to hear you are loving your smile! Thank you for the great review, Lauren😁

Dec. 14th, 2021

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Ally Jardneaux Buffalo, TX

Byte is great! No discomfort and results in less than a month

4 years ago Edited November 15, 2021

Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Nov. 15th, 2021

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Angela Estro Wantagh, NY

The process is good and your teeth will straighten but it Takes longer than expected

4 years ago

Reply from byte

Hi there. Thanks for writing in and sharing. At Byte, customer dental health and safety are our number one priorities. As you go through treatment making adjustments may be necessary as some teeth can be a little stubborn and need more time to fully move into place. We are so happy to hear you've had a good Byte process. Please don't hesitate to reach out with any questions :)

Nov. 10th, 2021

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Anabel Perez Queens, NY

Very effective and their customer care is on point. Highly recommend!

4 years ago

Reply from byte

We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. Now let's get you to your dream smile!

Nov. 3rd, 2021

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Maria De Jesus Moreno Hialeah, FL

Amazing customer service, friendliness and make you feel like family!

4 years ago

Reply from byte

Hi Maria! Thank you so much for the incredible review. We're so happy to be a part of this journey with you and are lucky to have you in our Byte family :)

Sep. 23rd, 2021

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Brittany Gunter Prattville, AL

Byte is amazing. They have the best customer service and products.

4 years ago

Reply from byte

YOU are amazing. Thank you for your review!

Sep. 22nd, 2021

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Dana Spangler Crawfordsville, IN

I am happy with customer service and time frame for my smile!

4 years ago

Reply from byte

Love to hear it! Thank you for sharing!

Aug. 17th, 2021

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CYNTHIA WOOD Pasadena, MD

EASY to do! They give you step-by-step ! Loved the Hyperbyte!

4 years ago Edited January 10, 2024

Reply from byte

At Byte, we want to make sure that you feel supported from the day you order your impression kit until you get your retainers. Our team is here to make sure the process is as effortless as possible and that you feel comfortable through every step. If you ever have any questions, just send us an email to support@byteme.com and a member of our team will be ready to assist you!

Aug. 10th, 2021

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Louise Obletz Silver Spring, MD

I am using the at night aligners and I am already seeing results 5 weeks in.

4 years ago

Reply from byte

We are so excited to hear you are already seeing results. We can't wait to see your new smile. Thank you for the review, Louise.

Aug. 4th, 2021

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Colt Sane Munich, BY

Best help ive gotten nice people to talk to when you need help with anything!

4 years ago Edited September 14, 2021

Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)

Aug. 9th, 2021

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Bankheadv Birmingham, AL

It has been such a smooth process and great overall experience

4 years ago

Reply from byte

Love to hear this! Thank you for sharing :)

Jul. 29th, 2021

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kelly flick

Working just like shown on the treatment plan per week

4 years ago Edited January 10, 2024

Reply from byte

Thanks for the great review Kelly! :)

Jul. 28th, 2021

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Heather Davis Jacksonville, FL

Easy to get started and use. Much more cost effective that other programs.

4 years ago

Reply from byte

Thanks for choosing Byte to get you to your dream smile!

Jul. 20th, 2021

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Samantha Garufi Poughkeepsie, NY

Customer service is pretty good, I’m on week 6 and I haven’t noticed any difference with my teeth so I can’t say how well this actually works

4 years ago

Reply from byte

Hi Samantha, if you have not seen progress, let's get you connected with our team to see what we can do. Send us an email at support@byteme.com and let's get you taken care of:)

Jul. 20th, 2021

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Maria G. Hernandez Oswego, IL

Instructions are easy to follow and results are noticeable in the first month!

4 years ago

Reply from byte

We love to hear it! Thank you for your review, Maria!

Jul. 14th, 2021

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Sabrina Genell

Very easy process thus far and I’m loving the results already!

4 years ago

Reply from byte

Thank you so much for taking the time to share this with us, Sabrina! We are so excited for you :)

Jul. 14th, 2021

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Cheyenne Hofer Great Falls, MT

I think Byte is a great company! Answers questions promptly and professionally!

4 years ago

Reply from byte

Thank you for the great review, Cheyenne! We are happy to hear about your awesome experience. We are excited to be on this journey with you, and we can't wait to see your new smile!

Jul. 14th, 2021

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shirley tillman Festus, MO

Fast, friendly, easy. They are easy to use and are not painful

4 years ago

Reply from byte

We appreciate the review, Shirley. We're happy to hear about your experience so far- we can't wait to see those results!

Jul. 13th, 2021

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Olivia Kajda Berlin, CT

Byte is great and excellent fit and you see results within just a few weeks!

4 years ago

Reply from byte

Thank you for the great review, Olivia! We are excited to be on this smile journey with you, and we can't wait to see your final results 😊

Jul. 13th, 2021

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Matthew Slape Sweet Home, OR

Byte is on top of support for their clients. 10/10 would recommend!

4 years ago

Reply from byte

Happy to hear about your awesome Byte experience, Matthew :) Let's get you the smile of your dreams. Thanks for a great review!

Jul. 8th, 2021

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Brittany CA

I like everything about the company, it’s a little pricey but worth it.

4 years ago

Reply from byte

Hi Brittany! We know a smile transformation is a big undertaking, but we are so happy you chose Byte to go on this journey with you. Thanks for the great review :) We are so excited to see your final smile.

Jul. 8th, 2021

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Marina Secor Minneapolis, MN

Smooth and easy process. Fast shipping. I would recommend to a friend.

4 years ago

Reply from byte

Thank you for the great feedback Marina. We are glad to hear that everything is going well so far, and we hope to continue your positive experience through treatment. We can’t wait to see your end results!

Jul. 8th, 2021

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Theo Huerta Temecula, CA

Great customer service, whenever I had questions they answered.

4 years ago

Reply from byte

Hi Theo! That is so awesome to hear. We want our customer's experience at Byte to be as seamless, stress-free, and fun as possible, so we are so happy to hear about your great experience! Let’s get you that final smile. Thank you for the awesome review.

Jul. 8th, 2021

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SUPREME MUD Hampton, VA

Decent experience thus far, minor pain when first use until 3-4 week of progression

4 years ago

Reply from byte

Hi! Thank you for the awesome feedback. We are so happy to hear that your experience has been great! It definitely takes some time to get used to each new aligner, remember the HyperByte is your best friend and can be used to help alleviate the discomfort. If you ever have any questions, feel free to send us a message at support@byteme.com.

Jul. 6th, 2021

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ekurs67 East Providence, RI

The liners fit a little snug but are manageable, the whitening cleanser is wicked nice!!

4 years ago

Reply from byte

This is incredible! We are so happy to hear that you've been seeing results with your aligners and the BrightByte whitener! You'll be showing off that straighter, whiter smile in no time 😁

Jul. 6th, 2021

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Jennifer McCrady Woodway, TX

So far so good! I'm in my 5th week and can already see results!

4 years ago

Reply from byte

This is incredible Jennifer! We are so excited about the progress you have already made. We are here for you throughout your whole journey, so reach out to support@byteme.com any time you have questions:)

Jul. 6th, 2021

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Katy Hill Omaha, NE

Keeps my aligners clean and has made my teeth significantly whiter!

4 years ago

Reply from byte

That is so exciting Katy! Be sure to share some photos with us of your whiter smile- we cannot wait to see it. Our team is here for you every step of the way so do not hesitate to reach out to us. We always got you! :)

Jul. 6th, 2021

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Carly Hasley Waycross, GA

Nice team, helpful. Aligners ship fast, seeing results fast. Great experience!

4 years ago

Reply from byte

Woohoo Carly! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Jul. 6th, 2021

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Tammy Vance-Eagleson Calera, AL

I'm on my third week with Byte. I swear I can already see positive changes!

4 years ago

Reply from byte

We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Jul. 6th, 2021

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Athanasia Adam Queens, NY

Easy to use. Having been using for 4 weeks and already Great results.

4 years ago

Reply from byte

This is incredible Athanasia! We are so excited for the progress you have already made. We are here for you throughout your whole journey, so reach out to support@byteme.com any time you have questions:)

Jul. 6th, 2021

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Mariane A. Hampton, VA

I liked how I was able to see a 3D model of my teeth throughout the treatment

4 years ago

Reply from byte

Woohoo, the 3D model is one of our favorite parts of Byte treatment too! If you have any questions or concerns do not hesitate to reach out to us. We are always a message away :)

Jul. 6th, 2021

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Rebecca Nelson Fort Worth, TX

they are super helpful & respond so quickly! the treatment is great and fast.

4 years ago

Reply from byte

Yay Rebecca! We are so happy that you chose Byte to get you to your dream smile! Thanks for the awesome review. We are here for you any time you have questions, so don't hesitate to reach out!

Jul. 6th, 2021

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Celeste Monroe Danville, CA

Super easy. Affordable. Fast. I’ll have a new smile in less than 4 months.

4 years ago

Reply from byte

Hi Celeste- Byte is proud to be the best value in the orthodontic space! We are so happy that we were able to help you find a pricing option that works best for you. Thank you for taking the time to submit this awesome review!

Jul. 6th, 2021