Name: byte
Rating: 4.4

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Babette Deering Red Bank, NJ

Your team was very available before they received my payment

2 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Jane Elizabeth Yi Mill Valley, CA

the aligners are not working effectively

2 years ago

Reply from byte

Hi Jane, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

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Sylvia Laredo, TX

My last set of aligners do not fit and I've been back and forth for months now

2 years ago

Reply from byte

Hi Silvia, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 18th, 2022

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Christina Wilmington, NC

Time isn't accurate, I wore them as directed

2 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 14th, 2022

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Marta Alexandria, VA

Ineffective; material is useless, as teeth can bend the retainers and set you back weeks

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 14th, 2022

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Tina Angelo Myrtle Beach, SC

Never got my reward for referring a friend

2 years ago

Reply from byte

Hi Tina, we would like to look into this and provide the best solution. Since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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JeLaune Strong Lawrenceville, GA

Customer service is lacking quality service.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience, so we appreciate you leaving this feedback. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 14th, 2022

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Janelle Heuton Blair, NE

Support is not responsive, product does not work as advertised, care is not personalized

2 years ago

Reply from byte

Hi Janelle, this is something we want to look into, as we are always working on improving our processes and communication. We are dedicated to getting each customer to their new smile! Please reach out at 877-298-3669.

Mar. 11th, 2022

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Jordan Edmond, OK

Customer service has been terrible and inconsistent

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Dani A Anderson Denver, IA

My aligners don't fit in my mouth and my lower teeth haven't moved

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 7th, 2022

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Shawntay Austin, TX

They make me gag and hard to wear i let them know and nothing has been done or offered

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Dan Lafayette, CO

Poor customer service, treatment had already been four times longer than the original plan

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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CW San Francisco, CA

Terrible for your teeth, moved my teeth the wrong way now have to get real braces.

2 years ago

Reply from byte

Byte is fit for mild to moderate cases and is not for everyone. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 11th, 2022

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Jack kim Auburn, WA

Product seems to work but lacks customer service

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Jacqueline Nall Folsom, CA

Complete rip-off of time and money!! Did not work and terrible response and customer service!

2 years ago

Reply from byte

We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 10th, 2022

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JONATHAN MEDINA Riverside, CA

Haven't received my last set of aligners please give me a call to have this issue addressed

2 years ago

Reply from byte

Hi Jonathan, our team is here to help each customer reach their dream smile. In order to reach our team for support with any questions or concerns, give us a call at 877-298-3669 or send us an email at [email protected] :)

Dec. 7th, 2021

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Annie Hamilton Brandenburg, KY

I still have some teeth that didn't perfectly straighten

2 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at [email protected] or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

Nov. 18th, 2021

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Abbie Harper Griffin, GA

you have too much free will with retainers unlike braces

2 years ago

Reply from byte

Hi there, thank you for your review. We are here for you if you have any questions or concerns. We want to help! Send us an email at [email protected] or give us a call at 877-298-3669:)

Nov. 3rd, 2021

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Sam Graford, TX

I feel like it hasn't fixed my teeth there not much of a difference

2 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 or send an email over to [email protected] and we'll get you taken care of :)

Nov. 3rd, 2021

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debra martinez Peabody, MA

Tops to not fit. I cannot get them on past week three

2 years ago

Reply from byte

Hey there! If your aligners are not fitting we want our customer care team to look into this right away. Please give us a call at 877-298-3669 or send us an email at [email protected] and a Byte team member will help get you set up with the best next steps towards your dream smile :)

Oct. 30th, 2021

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Michael Ayers Fair Oaks, CA

My teeth are not moving they're just jamming up against each other

2 years ago

Reply from byte

Hi there. We want to make sure you are seeing results you love. If you don't feel like your teeth are shifting as they should be, our customer care team is here for you. Send us an email to [email protected] and they'll be able to review your progress and get you on track towards your dream smile!

Oct. 30th, 2021

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claudia Denver, CO

Slow response times and was not sent my full treatment (missing set) and won't send it.

2 years ago

Reply from byte

Hey Claudia. We want to look into this further and make sure all your questions and concerns are being taken care of. Please give us a call at 877-298-3669 for the quickest assistance and our customer care team will take care of you.

Oct. 26th, 2021

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Angela Perryopolis, PA

The time is takes for a reply is way too long.

2 years ago

Reply from byte

Hi Angela! We want to make sure you feel supported through every step of your Byte journey. Rest assured our team is working hard to connect with our customers as soon as possible. For the quickest assistance, you can always give our team a call at 877-298-3669 during normal business hours, MST. We're standing by to support you!

Oct. 26th, 2021

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Pia Eglin AFB, FL

Response time is very very slow and I've been on the same tray for months…

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 2nd, 2021

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Sarah Gainesville, FL

The process didn't work for my problem tooth and it was a complete waste of money.

2 years ago

Reply from byte

Hi Sarah- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Nov. 3rd, 2021

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Tara Yonkers, NY

The time for them to respond to concerns is a bit delayed.

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Nov. 3rd, 2021

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RaeGina Covington Chicago, IL

Would like more consistent interaction with company

2 years ago

Reply from byte

Hi there. Thank you so much for writing in and sharing your feedback. We are always looking for ways we can improve the customer experience, so we really appreciate it! Any time you have a question, concern, or just want someone to hype up your new smile, our team is here for you. Give us a call or shoot us an email and we'll make sure you are taken care of!

Oct. 30th, 2021

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Sean Boland Clarks Summit, PA

Have not received a visual profile of my teeth

2 years ago

Reply from byte

Hi there. Our team is here to help every step of the way. If you have any questions or concerns please give us a call at 877-298-3669 or send us an email at [email protected] and a member of our customer care team will be ready to further assist :)

Oct. 30th, 2021

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Katherine Blaukopf New York, NY

I'm 3/4 done and see minimal improvement

2 years ago

Reply from byte

Hi Katherine. With every smile being completely unique, results will show at different times for everyone. If you are not completely loving your smile by the time your treatment is concluded, send an email to [email protected] and our customer care team will take care of you and make sure you get the smile of your dreams :)

Oct. 30th, 2021

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Jessica Mehalich Canonsburg, PA

Lack of follow thru after receiving product but was hounded to buy.

2 years ago

Reply from byte

Hey there, Jessica. Throughout the Byte journey, we want all our customers to feel supported and we apologize if you have not felt this. Please give us a call or send us an email and our customer care team will be able to answer any questions you have or address and concerns.

Oct. 30th, 2021

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Vivek Tempe, AZ

I'm on my 3rd braces and not sure if I'm seen any results

2 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email [email protected] or give us a call at 877-298-3669:)

Nov. 3rd, 2021

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ADELINE Seattle, WA

Good process, CX but aligner does not really work

2 years ago

Reply from byte

Hi there. Thank you so much for writing in and sharing a little about your Byte journey so far. We want to make sure everything is tracking properly as customer dental health and safety are our number one priorities. If you feel like your aligners aren't working, please reach out to our customer care team at [email protected] and they will make sure you are being taken care of!

Oct. 27th, 2021

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Cheryl' Saint Paul, MN

Average in customer service not much at all for follow ups

2 years ago

Reply from byte

Hi there. Thanks for writing in. We are always looking for ways to improve the customer experience so we appreciate the feedback. Throughout your Byte journey, our team periodically sends check-in emails to make sure you're on the right track! If you haven't been receiving these emails we want to look into this. Send us an email at [email protected] and a Byte team member will take care of you and answer any questions or concerns you have!

Oct. 27th, 2021

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Nicole Anderson Seattle, WA

Helpful support team but aligners needed alterations

2 years ago

Reply from byte

Hi Nicole, thank you for your review. As Byte is a remote aligner business, mild alterations may be needed in order for the aligners to best fit and get each customer to their results. No worries - our team is here to help and make sure the aligners are working and achieving that new smile. If you have any questions, please don't hesitate to reach out!

Nov. 2nd, 2021

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Nydia Gonzalez Elmwood Park, IL

My hyperbyte stopped working and I'm only on the week 5.

2 years ago

Reply from byte

Hi Nydia, let's get you taken care of. Give us a call at 877-298-3669 or shoot us an email at [email protected] and our team would love to help!

Oct. 19th, 2021

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Diana Fullerton, CA

On Week 7 and do not see any noticeable changes

2 years ago

Reply from byte

Hi Diana, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email [email protected] or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Trace Natchitoches, LA

I barley see any change. I thought it would work better then what it's doing.

2 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email [email protected] or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Nikkibell Los Angeles, CA

I paid for 5-6 month and got 2 months worth of retainers and don't feel the job is complete

2 years ago

Reply from byte

Hi there, for those treatment plans that are longer than 15 weeks, we only send the first 15 weeks at a time to ensure our customers are progressing well before sending out the rest of the treatment. If you have any questions or concerns, we want to help! Send us an email at [email protected] or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Cindy Huron, OH

After 13 weeks still not seeing results anticipated

2 years ago

Reply from byte

Hi Cindy, it is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 19th, 2021

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Christina Corcoran Lake Forest, IL

Had some fitting issues in the beginning

2 years ago

Reply from byte

Hi Christina, for fit issues, our Care team is here to help! Send us an email at [email protected] and we'll get you taken care of:)

Oct. 19th, 2021

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Christine Marshfield, MA

I'm not seeing changes and I uploaded all my phones and haven't heard back

2 years ago

Reply from byte

Thank you for your feedback, Christine! We know that it may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. We would love for our team to review your current progress. Please give us a call at 877-298-3669 for immediate assistance. You can also email our team at [email protected]. We are standing by for support!

Oct. 12th, 2021

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Jen Knuppel Le Claire, IA

The bottom retainers have never fit. I've contacted multiple times and no response, been 3 weeks

2 years ago

Reply from byte

Thank you for your feedback, Jen. We want to make sure that we can address your concerns as soon as possible. Please give our team a call at 877-298-3669. Our team is standing by for support Monday through Sunday from 8:00 AM to 6:00 PM MST.

Oct. 15th, 2021

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Kiara Mills Albany, NY

Don't like it don't like it don't like it don't like it don't like it don't like it don't like it

2 years ago

Reply from byte

We would be happy to address any concerns you have. You can reach our team at [email protected] or give us a call at 877-298-3669. We are standing by for support!

Oct. 15th, 2021

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Kristen Chesley Buckeye, AZ

It have been difficult to get ahold customer service.

2 years ago

Reply from byte

Hi Kristen, thank you for your feedback. We understand the importance of our customers getting the support they need. Due to a higher volume, our response time has been less than ideal. We appreciate your patience, and we apologize for the delay. We want to make sure you are getting the help you need. For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Carolyn Graham Discovery Bay, CA

The top aligners don't fit. I'm asking for my money back. I'm terribly disappointed.

2 years ago

Reply from byte

Thank you for your review, Carolyn. We understand your frustrations and we want to do what we can to help. If a customer is experiencing any fit concerns our team is happy to help evaluate the fit and determine the best next steps in their smile journey. We are committed to getting the results we promised. We are standing by for support, please send us an email with photos to [email protected] or you can give us a call at 877-298-3669.

Oct. 14th, 2021

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Barbara H Naser Natick, MA

easy to use but my teeth have not moved at all

2 years ago

Reply from byte

Thank you for the review, Barbara. We know that it may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. Our team is always happy to review any current progress. Please give us a call at 877-298-3669 for immediate assistance. You can also email our team at [email protected]. We are standing by for support!

Oct. 13th, 2021

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Sara Hubbard Corbin, KY

I love my aligners but customer service is the worst I've ever experienced.

2 years ago

Reply from byte

Sara, we appreciate your feedback. We are glad that you love the aligners. We know how important it is to have the support needed. We are sorry to hear that your experience has been less than amazing. We would like to hear your feedback regarding your customer support experience and do what we can to help. We are always looking for ways to improve our customer's journey. You can reach us at 877-298-3669.

Oct. 13th, 2021

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Michelle Noggle Perrysville, IN

The aligners are uncomfortable and I don't see much change taking place.

2 years ago

Reply from byte

Our Customer Care team is here for each customer to check on progress, the fit of the aligners, and any other questions that are brought up. To connect with our team, email us at [email protected] or give us a call at 877-298-3669 :)

Oct. 20th, 2021

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david Cox Nantucket, MA

Only had one tooth out of place an now have 2 teeth out of place. Zero improvement

2 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at [email protected]. :)

Sep. 28th, 2021

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Andrea Houston, TX

My teeth are not as straight as projected

2 years ago

Reply from byte

Let's take a look into this. Please send us an email at [email protected] or give us a call at 877-298-3669 and we'd be happy to help!

Sep. 28th, 2021