Name: CandidPro
Rating: 4.8

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Terisa V Alamosa, CO

Patrick was a great help in getting my retainers on a payment plan with affirm. He was always available and pleasant.

3 years ago

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Sharon Ansick Washington, DC

I have had a horrible experience with Candid. In the beginning, the service is top notch until they get your thousands of dollars. Then the service is non-existent. Phone calls aren’t answered or returned. Live chats take forever with a follow-up promise that isn’t kept.

3 years ago

Reply from CandidPro

Hi Sharon. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 26th, 2021

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Justin Cellona San Jose, CA

They were very friendly and explained everything in great detail. The process was very easy and simple!

3 years ago

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Skylar Thompson Chicago, IL

Very user friendly. Promptness of review of scans and customer service is awesome and much appreciated.

3 years ago

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Charli Franks Marion, IL

I love the fact that I can go through the process while staying at home with monitoring from licensed orthodontists.

3 years ago

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Moua Xiong Queens, NY

Therin was great, very knowledgeable and positive. Looking forward to seeing the progress and new smile. :)

3 years ago

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Ryan Garvin Upper Marlboro, MD

Went to the Rockville office. Candid has a simple refined process that makes it easy to follow along.

3 years ago

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Derrick Santa Monica, CA

Super easy and convenient. I walked in and was out in under an hour and my aligners are on their way!

3 years ago

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Kenia Eagal Tarpon Springs, FL

I’ve had so many questions and have had them answered professionally and enthusiastically every step of the way!

3 years ago

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Kiele anderson Indianapolis, IN

Incredibly friendly and informative. I got all my questions answered and Hope was honest about the entire process.

3 years ago

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Rae McVey Queens, NY

Zou was an excellent point of contact. He patiently answered all my questions and was clear throughout the process.

3 years ago

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Chrisine Fairfax, VA

Melanie was really nice and thoroughly explained everything while answering any and all questions I had

3 years ago

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Chris c Newnan, GA

Very helpful and understanding staff, I had messed up my entire order and they fixed it quickly and patiently

3 years ago

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Robert McEnaney Brooklyn, NY

Upper East side location. Very nice. Informative and clean. Brook took care of me. Great personality.

3 years ago

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Markel Hooper Baltimore, MD

I came to the dc location and it was awesome I learned allot of new stuff and everyone was nice and patient with me

3 years ago

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Tawnya Pastuck Naples, FL

So far so good. Great communication and customer service. Order is in and can't wait to get my package in the mail!

3 years ago

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Kiersten Conner Tacoma, WA

Very helpful and informative! Was able to help with all of my questions and definitely knew what he was talking about.

3 years ago

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Cassidy Cyert Minneapolis, MN

The call was very scratchy and hard to hear, but the guy I talked to was very informative and helpful.

3 years ago

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Natassia Gray Brooklyn, NY

Bri was amazing and explained everything clearly for us understand . We enjoyed our Candid Visit . Thanks Bri !

3 years ago

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Kendra Pollock San Jose, CA

Great experience. Everyone was so nice and friendly. Great style and everything was so clean and organized!

3 years ago

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Tiana B Pawtucket, RI

Everyone was very friendly, especially Patrick! And it's was easy and comfortable to do from my home

3 years ago

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Chase A Iowa City, IA

I like the whitening kit offered at a low price and Patrick was very good at communicating everything I needed to know

3 years ago

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Janeen Baxter ,

The staff was amazing, friendly, and very efficient. Special Shout out to CC and Kait you ladies rock!

3 years ago

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Hadi jaber Union City, CA

Jordan was super helpful and answered every question I had. Her explanation was very clear. Would recommend!

3 years ago

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Klodiane Camaj ,

My experience in the Upper East Side Candid was amazing. Bri explained and answered all of my questions.

3 years ago

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Laura L Alexandria, VA

Excellent. From the moment I step into the office, clean, professional. everything excellently. I would recommend.

3 years ago

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Tiffany Smith ,

It’s been amazing !!! The prices and care are incredible !!! Super convenient, and so far so good !!!

3 years ago

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Sarah Garden Grove, CA

Annalisa did such an incredible job! Thank you so much for explaining everything to me. I can’t wait to get started.

3 years ago

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rowan cassius Union City, CA

San was very friendly and accommodating. Additionally, covid safely protocols were followed the entire time.

3 years ago

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Caleb Banks Stow, OH

Very informative and friendly. Emma made my experience enjoyable and easy. Customer service far above and beyond!

3 years ago

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Tae Min ,

Very good so far, the representative was knowledgeable and thoroughly explained the product, process, and timeline.

3 years ago

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Ian davis Dallas, TX

Quick, easy, understandable and Dan at the upper east side studio did an amazing job before i came in and after I left.

3 years ago

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David Cleves Alexandria, VA

It was awesome! Very easy to find. Great staff and employees that are very knowledgeable and helpful.

3 years ago

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David Browne Hull, MA

I love the website, technology and do it yourself fitting. Patrick was very informative and was a please to deal with.

3 years ago

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Dylan Brooklyn, NY

Very friendly super helpful. Provided so much information and explained it in a way where it was all understandable.

3 years ago

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Katie ,

I like that there is orthodontist oversight of treatment but with virtual consultations. The price is right too!

3 years ago

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daniel shen Garden Grove, CA

Friendly and quick. Covid protocol made easy, I can only imagine how much easier it will be post pandemic!

3 years ago

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Kyleigh Hurst Fort Lee, NJ

Molly was great. The process was very quick and easy, which is very important to me. Thanks, everyone!!

3 years ago

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cambridge cambridge ,

Awesome service and Patrick explain everything extremely well. Thank you again guys for all the help!

3 years ago

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Shawn Schwarz Broomfield, CO

3 years ago

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L Rockville, MD

Went to the Rockville office and had a great experience. Helpful and knowledgeable staff and clean office.

3 years ago

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Sean Rockville, MD

Rockville location was clean, professional, and friendly. They did a great job explaining the process.

3 years ago

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Koleiter Rockville, MD

Great service! Answered all my questions in a polite but educational way. Overall good vibes from staff and office.

3 years ago

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Alt123 New York, NY

Had a great experience in the UES studio with Brooke! Feeling very confident and excited to begin my treatment :)

3 years ago

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Deena Luks Brooklyn, NY

Everyone was very nice. Very clean studio. Answered all my questions. I am excited to start treatment!

3 years ago

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nicole estupinan Passaic, NJ

my experience was great and very well explained. Emma walked me through all my options and was super kind.

3 years ago

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Andrea Union City, CA

Smooth experience! Isabella did a great job walking me through the whole process and answered all my questions.

3 years ago

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Kathrina New York, NY

It was a great experienced Dan is so professional and detailed..candid upper east side nice location as well

3 years ago

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Kiandra Powhatan, VA

This is my first time trying it so i want to see how it works but it looks like it works really well.

3 years ago

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Arson Ngo Sebastian, FL

I appreciate the hard work and service they did to take care of my payments to get me set up with Aligners.

3 years ago